Branch Closure Impact Analysis Lancing Branch. November 2015

Transcription

1 Branch Closure Impact Analysis Lancing Branch November 2015

2 Introduction This document provides a summary of the impact assessment for the closure of Lancing branch based on internal analysis and local community engagement. HSBC supports the industry wide Access to Banking Protocol (ABP) introduced by the British Banking Association (BBA) in May ) Background Information a) Local Information (Source: Office for National Statistics The population is circa 5k The level of unemployment is 3.6%; lower than England s average of 4.4% 23% of households do not have access to a car; below England s average of 26% b) Broadband Availability (Source: Fibre Optic broadband is available with reported speeds of up to 37 mbps c) Closing Branch Details Branch Name: Lancing (402703) Region: South and East Opening Hours: Mon-Fri 09:30-15:30 Announcement Date: Last Bank: 14 September 2015 No Closure Date: 11 December 2015 at 15:30 d) Merger Branch Details (Accounts will be managed by this branch. Account details will not change.) Branch Name: Worthing, Warwick, Street (404725) Distance: 2.6 miles Opening Hours: Mon/Wed/Fri Tues Thurs Sat 09:00-17:00 09:30-17:00 09:00-18:00 09:00-14:00 Page: 1

3 2) Alternative Ways to Bank a) Alternative HSBC Branches Branch Name Opening Hours Distance Shoreham-by-Sea (404128) Mon-Fri 09:30-16: miles b) Parking Locations near Alternative Branches Worthing, Warwick Street High Street MSCP High Street 3 mins away 2 for 2hrs Worthing, Warwick Street Montague Centre Liverpool Gardens 3 mins away 2.20 for 2hrs Shoreham-by-Sea Tarmount Lane 2 mins away 1 for 2hrs and free disabled parking Shoreham-by-Sea Middle Street 3 mins away 1 for 2hrs and free disabled parking c) Local Public Transport to Alternative Branches Transport Service Destination Frequency Time For Journey Bus Worthing, Warwick Street Every few mins Bus Shoreham-by-Sea Every few mins 30 mins mins Train Shoreham-by-Sea 5 per hour 16 mins including a 7 min walk to branch Page: 2

4 You can also carry out most day-to-day banking transactions by calling HSBC customer service specialists on Alternatively you can manage your account using the HSBC Online Banking service or the HSBC Mobile Banking App available on iphone, ipad, ipod touch, Android TM and BlackBerry 10 devices. If you d like more information on alternative ways to access your account(s) or to register for telephone and/or Online Banking, visit the HSBC website at hsbc.co.uk/waystobank or any HSBC branch. d) Alternative Banking Facilities i) Competitors Competitor Location Distance Opening hours Cash Machine Lloyds Lancing 0.0 miles Mon/Tues/Thurs/Fri 09:00-16:30 24hrs Wed 09:30-16:30 Sat 09:00-13:00 Barclays Lancing 0.0 miles Mon-Fri 09:30-16:30 24hrs Sat 10:00-14:00 ii) Post Office Facilities All HSBC and first direct personal current account holders can use the Post Office for cash and cheque deposits, withdrawals and to check their account balance. The nearest Post Office is: Location Distance Opening Hours Cash Machine North Road Lancing 0.0 miles Mon-Fri Sat 09:00-17:30 09:00-12:30 No Page: 3

5 iii) Fee-Free ATMs and PayPoint Locations (Source: These local stores a range of cash machine, PayPoint and cashback services available. Store Location Distance Opening Hours Asda Lancing 0.0 miles Mon-Sat Sun 07:00-22:00 10:00-16:00 Garretts Lancing 0.0 miles Mon-Sun 05:30-18:30 Co-op Lancing 0.1 miles Mon-Sat Sun 07:00-22:00 10:00-16:00 There are 16 ATMs within a 1 mile radius, of which 10 are fee-free. As there is access to fee free cash in Lancing HSBC will not be installing an ATM following closure. 3) Community Engagement HSBC has written to customers of Lancing to advise of the decision to close and to offer support and training on alternative channels if required. One-to-one appointments are offered to provide customers with advice and practical solutions; including training on telephone and Online Banking where appropriate. In line with the Access to Banking Protocol HSBC provides 12 weeks notice of the closure to allow time for customers to consider their options. HSBC relationship managers are also proactively contacting their customers to advise of the closure and to answer any questions. Local HSBC business managers have discussed the closure and the options available with their customers. Branch employees continue to be available to talk through the many alternative ways of banking which are open to HSBC customers. HSBC branch employees have met, and will continue to meet with, vulnerable customers who may have problems accessing alternative banking facilities. HSBC contacted Tim Loughton MP to advise of the closure and offered to meet to explain the reasons for closure and to discuss how HSBC is supporting its customers. HSBC contacted the Lancing Citizens Advice Bureau, Lancing Parish Council, The Worthing and District Federation of Small Businesses and the Adur and Worthing Chamber of Commerce; providing contact details for customers to call should customer queries or concerns be brought to the attention of these organisations. Page: 4

6 Part of the analysis used to inform the decision to close this branch considered: The number of personal and small business branch users affected The age profile of branch users (i.e. both older and younger users) The number of vulnerable and other branch users who are more dependent on their branch than others (including but not limited to customers that are disabled, elderly, digitally excluded and/ or lower income customers) An analysis of potential future service users The availability of alternative ways to bank for customers who live locally or travel to use this branch is considered suitable. For further information please contact Worthing, Warwick Street on Braille, Large Print and Audio copies of this document can be provided upon request. All information provided was correct at the time of publication. Page: 5