Our online services Less paper. More efficient. GROUP INSURANCE

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1 Our online services Less paper. More efficient. GROUP INSURANCE

2 For plan administrators Comprehensive services, every step of the way Our secure sites and online services make it easier for you to manage your group benefits plan, and they give you and your plan members a full range of smart solutions and useful tools. Our philosophy: Less paper. More efficient. FASTER PLAN MANAGEMENT SECURE SITE FOR PLAN ADMINISTRATORS Our secure site is a user-friendly way to quickly and efficiently perform virtually every transaction required to manage your group insurance plan. View plan member profile summaries Get an overview of your plan members insurance information and make changes, which you can backor forward-date. Add new plan members Use the Save feature to start enrollments now and finish them later. Manage absences Report plan member absences based on the terms of your plan, which makes it easier to manage temporary leaves of absence. Access your monthly billing history Download your last 18 monthly statements in the format of your choice: PDF (for printing) or Excel (to easily sort and extract data). Read plan management reports Consult reports produced specifically for your plan. Find the forms you need Print forms pre-filled with your basic plan information. View your transaction history Track the changes you make to your plan members profiles.

3 For your plan members TRANSFER OF ELECTRONIC DATA (TED) Quick and efficient. Use our TED service to synchronize your HR systems with our group insurance systems. Any changes you make to your plan members information in your system will automatically be updated in ours. You don t have to fill out any forms or even log-on to the plan administrator site. THE TOOLS YOU NEED THE RIGHT TRAINING Our online training program includes a short tutorial that explains all the features of our secure site. Whether you re a new plan administrator or you just want to refresh your memory, it s a great way to make sure you re getting the most out of the site. ACCESS TO THEIR GROUP PLAN ANY TIME, ANYWHERE SECURE SITE FOR PLAN MEMBERS Our secure site offers plan members a variety of features, including: Online claims for most healthcare services, including vision and dental care, and prescription drugs Access to a Health Spending Account to claim eligible healthcare services and check their balance An online drug cost simulator to help them make the most cost-effective choices Pre-filled forms Management of dependents information and coordination of benefits Online enrollment in direct deposit Printable payment cards Printable claim reports for income tax purposes Access to the Health is Cool 360 platform And much more! POINT-OF-CARE SUBMISSION Certain healthcare professionals can now submit claims to us directly on behalf of their patients. For your plan members, that means quick and secure claims processing and no more paper forms it s all taken care of at the point of care. Environmentally friendly and hassle-free: it s a win-win solution! Access to certain products and services may vary depending on your group plan or province of residence.

4 MOBILE APPLICATIONS CLAIM 360 Plan members get access to a whole range of services: Online claims for numerous healthcare services, including vision care A list of healthcare professionals who can submit claims for them Their payment card A Health Spending Account to claim eligible healthcare services and check their balance The 360 drug cost simulator and pharmacy finder The Health is Cool 360 platform DESJARDINS TRAVEL SOLUTION If their plain includes travel insurance, plan members can take this travel app with them wherever they go for access to practical tools and services: Health records translated into many languages 24/7 emergency services, including help finding the nearest hospital Helpful travel tips and information Our mobile apps are free and available for iphone, ipad, ipod touch, and Android TM phones and tablets. MORE THAN ONE WAY TO SUBMIT A CLAIM Available online or by phone, the Health is Cool 360 platform contains reliable tools and up-to-date information that plan members can use to make informed decisions about their health and wellness. Some features: PLATFORM The Health Evaluation questionnaire tells plan members where their health might be at risk, why they might be at risk and what to do about it. It will then give them a customized action plan to put them on the road to good health. And it s free for plan members, their spouses and all their adult dependents. Health PACT, a counselling service, available online and by phone, designed to reduce absenteeism and keep plan costs down. It helps employees understand medical conditions that require special attention and encourages them to deal with health problems proactively. Information about local services and wait times in the Canadian healthcare system. Information about treatment options and drugs used to treat specific illnesses. Advice about how to cope with a chronic illness or disability. An exhaustive database of articles on health and medical topics. We make it easy for plan members to submit claims. They can: Use their payment card at the pharmacy or participating dentists offices Have participating healthcare professionals submit a claim directly from their office Use our Claim 360 mobile app Submit their claim online via our secure site Send in a paper claim by mail

5 Security is a priority YOUR TRANSACTIONS ARE SECURE WE RE AT YOUR SERVICE Having technical problems? Support is just an or phone call away. Our friendly tech support agents will help you quickly resolve any issues you re having. You will find our contact information on our secure site. Our sites use sophisticated encryption technology to protect your data. You and your plan members can be sure that every transaction performed on our secure sites is protected by the highest security standards. WE RE PROACTIVE ABOUT FIGHTING FRAUD Insurance fraud is a big threat to group benefits plans. Like you, we take it seriously. We ve developed tools and processes to quickly and effectively root out potential cases of abuse before your plan is compromised. To find out more about our fraud prevention program, visit desjardinslifeinsurance.com/anti-fraud.

6 ABOUT DESJARDINS INSURANCE Desjardins Insurance offers a wide range of flexible life insurance, health insurance and retirement savings products and services. It has been providing innovative services to individuals, groups and businesses for over a century. Desjardins Insurance ensures the security of over five million Canadians from offices across the country. It is one of the top five life insurance companies in Canada and a member of Desjardins Group, the leading cooperative financial group in Canada. Please feel free to contact us for more information about our products and services. Vancouver Winnipeg Montreal Halifax Calgary Toronto Quebec St. John s Edmonton Ottawa Visit our website at desjardinslifeinsurance.com Proud supporter of Desjardins Insurance refers to Desjardins Financial Security Life Assurance Company. iphone, ipad and ipod touch are registered trademarks of Apple Inc., registered in the U.S. and other countries. TM Android is a trademark of Google Inc. The Heart and Stroke Foundation of Canada recognizes the important contribution of its sponsors. However, this is not an endorsement. TM The heart and / Icon on its own and the heart and / Icon followed by another icon or words in English or French are trademarks of Heart and Stroke Foundation of Canada used under license. This document is printed on Rolland Enviro paper E ( ) 100%