State of Nevada Deferred Compensation Plans FREQUENTLY ASKED QUESTIONS
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1 NEW PLAN STRUCTURE The consolidation to a single provider of investment and services, Voya Retirement Insurance and Annuity Company (VRIAC), will help make it easier for you to understand and manage your retirement accounts. The following enhancements are available to you as a result of the transition: An enhanced investment menu featuring a new credited fixed interest account A new plan Website (available March 2015) designed exclusively for NDC participants that enables account updates/electronic transactions and provides easy access to account information, tools, calculators and investor education webcasts and seminars Voya s mobile account app, available for multiple electronic devices, provides total access to your account whenever and wherever you need it One consistent telephone number for central support Voya s Retirement Readiness Service Center (800) A single, consolidated quarterly statement for your Plan accounts Access to local, onsite representatives TRANSITION DETAILS Will I be charged any fees with the transition? You will not be charged any fees by Voya Financial TM or, if applicable, MassMutual Financial Group, as a result of the transition. MassMutual Financial Group is not affiliated with the Voya TM family of companies. Am I required to do anything? Although the changes to your account will happen automatically, we recommend that all participants confirm and/or update their beneficiary information. MassMutual Account Holders - your beneficiary information will not carry over as a result of the transition. Please be sure to provide your beneficiary information to Voya to make sure it is current so that death benefits may be paid according to your wishes. Once the transition is complete on February 20, 2015, you can review and update your beneficiary with Voya by: Logging in to your account at Completing a form obtained through the local Voya office or account representative Calling the Voya Retirement Readiness Service Center and speaking with a Customer Service Associate at (800) This transition period is also a good time to remind you that it is important to review your account annually. You may want to re-examine: Your Deferred Compensation Plan contribution amount Your allocation across the different asset classes and how it matches with your risk tolerance Will you be holding transition meetings? Yes, educational meetings will be held for employees beginning the week of January 5, During these meetings, your local representatives as well as financial professionals from Voya will provide you with additional information about the new investment options and services. Please refer to the meeting schedule listed on the transition website at nevada.beready2retire.com/transition How will my account balance and contributions be transferred to the new investment options? Where applicable, your current account balance and future contributions will be transferred to the new investment options through an automatic process called fund mapping. The Fund Mapping included in your transition booklet lists each current investment option and the corresponding new investment option. This booklet is also accessible online at nevada.beready2retire.com/transition
2 Is my money still invested during the conversion period? Will I be out of the market? During a plan transition, it is fairly common for plan participants to be out of the market for a brief period of time. If you have an account with Voya, your account balance is not transferring, so there will be no impact. Your account will remain fully invested. MassMutual Account Holders The balance in your account will remain with MassMutual until the liquidation date, anticipated to be Monday, February 9. On the transfer date, expected to be Tuesday, February 10, when assets are transferred to Voya, your balance will be reinvested based on the mapping instructions provided to Voya by the State of Nevada Deferred Compensation Program. Assuming Voya receives the assets prior to the close of the NYSE on February 10, (generally 1PM, Pacific) your account assets will be out of the market for one business day. If assets are not transferred to Voya on this date, the out of market time will be longer. Do I lose money as a result of the transition? Mapping is a dollar-for-dollar process. If the price of the current investment option is different from the price of the new option, this will result in a different number of units. The dollar value of your account remains the same. For example, if your Plan account balance with MassMutual on February 9 is $10,000, your initial account balance invested with Voya on February 10 will be $10,000 Does the liquidation force me to take a loss on my current investments? The liquidation and mapping process are designed to preserve the dollar amount of your account, not the number of units (or shares) of specific investments. If the market is down when the transfer occurs and unit prices of the investment options being liquidated are lower, liquidation will result in the sale at the lower price. However, since the investment options are being mapped to similar options, the unit prices of the investment options being purchased may also be lower depending on current market conditions. What happens if I am currently using an automatic rebalancing feature with MassMutual? Your current election will not automatically transfer. On or after February 20, you can access your new Plan account with Voya to re-establish this feature. When will these changes be effective? Voya Account Holders Changes will take place automatically. No action is required on your part Your account and support services will not be interrupted during the transition There will be no interruption to your payroll contribution processing or your retiree benefit installment payments Access to new fund options will begin February 4, 2015 If you work for the Nevada System Of Higher Education (NSHE) or an Alliance Partner: Your assets will be transferred to a new Voya account under the Plan. This transfer to the new account and the new fund options will be completed on February 4, as mentioned above. You will not be subject to any account access restrictions throughout the transition process MassMutual Account Holders Changes will take place automatically. No action is required on your part There will be a blackout period beginning February 2, 2015 at the close of the NYSE (generally 1 PM, Pacific) and it is anticipated to end on February 20, During this period you will not be able to make any transactions or modifications
3 Access to new account and fund options will begin on February 20, 2015 After the transition period ends you can make changes with Voya anytime on/after February 20, 2015, by calling Voya s Retirement Readiness Service Center and speaking with a Customer Service Associate, using the automated line, or accessing your account by mobile app or online at INVESTMENTS What criteria were used to evaluate the investment options? Investment options were evaluated based on a variety of criteria including the following: Performance (net of fees) in both up and down markets Consistency of investment returns Fees Portfolio characteristics Consistency of investment style Clarity and strength of investment philosophy and process Depth and quality of each fund s management team Portfolio manager tenure Risk What are my investment choices? You will have a menu of 21 investment options, including target date lifecycle funds, plus a stability of principal option. Target date funds target a certain date range for retirement, or the date the investor plans to start withdrawing money. Investors can select the fund that corresponds to their target date. They are designed to rebalance to a more conservative approach as the date nears. An investment in a target date fund is not guaranteed at any time, including on or after the target date. A fact sheet describing each investment option is available at nevada.beready2retire.com/transition or may be requested by contacting Voya s Nevada Regional Office at (866) The fact sheets include a manager profile and information on investment objectives and strategy, risks, and top holdings. Are there any restrictions for transfers between the investment options? The Voya Fixed Account - 457/401 II is subject to an equity wash provision. This provision restricts direct transfers between the Voya Fixed Account - 457/401 II and any competing investment option. Currently there are no competing investment options offered. All transfers are also subject to the Voya Financial Excessive Trading Policy. Refer to the Voya RetireFlex SA Information Booklet for additional information regarding these provisions. This is available online at nevada.beready2retire.com/transition or may be requested by contacting Voya s Nevada Regional Office at (866) Are there any fees for transfers between the investment options? Voya does not assess fees or charges for transfers between investment options. When are the new investment choices available? Voya account holders February 4, 2015 MassMutual account holders February How can I receive fund information and performance information? Fund information is available on nevada.beready2retire.com/transition and on February 20, you can access this information via: The Voya Retire mobile app for iphone ipod Touch, ipad and Android devices Voya toll-free telephone line at (800) Your quarterly participant statements iphone, ipad and ipod touch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android is a trademark of Google, Inc.
4 SERVICES What educational services are available? Individual one-on-one sessions to discuss your specific questions or situation (e.g., changing deferral rates, calculating available catch-up amounts, asset allocation, retirement planning) Educational group meetings that cover specific Plan features, financial and investment strategies, and distribution and retirement planning What other services will be available with Voya? Retirement Readiness Service Center - Help is available from a Customer Service Associate by calling (800) Monday through Friday, 5:00 a.m. to 6:00 p.m. PT Automated Voice Response Line (VRU) - Automated account access is available 24 hours a day, seven days a week Online Access. Online access to your Plan account is available at Through this site, you access your account information and complete transactions. This site also provides educational materials and online calculators Mobile App. You can access your account on the go through the Voya Retire mobile app for iphone, ipod Touch, ipad and Android devices. The app allows you to view your account and make certain transactions including asset allocation changes and contribution rate change Publications. You will have access to quarterly statements, informative online newsletters, special reports, and educational brochures For the automated voice response line, you need a personal identification number (PIN). Your default PIN is the 4-digit month and year of your birth (MMYY). We strongly encourage you to change your PIN to one of your own preference at your earliest convenience. PINs can be changed by using our automated telephone line. Customer Service Associates cannot change your PIN. For the website, new users can go to nevada.beready2retire.com and view the brief presentation First Time Visitor? for assistance with registration. This is at the left of the screen just under the Login prompt. Your default PIN is the 4-digit month and year of your birth (MMYY). For the mobile app, you will use the same User ID and Password you set up for the website. You must be registered on and have logged in to the website at least once before you can use the mobile app. When will I receive my first quarterly statement reflecting the Plan changes? The first quarterly statement reflecting the Plan changes will be for the first quarter of You can expect to receive this statement in April You can also view quarterly statements by accessing your account online at. Is electronic delivery available? Yes. If you prefer to receive your quarterly statements and/or confirmations of account activity electronically rather than by mail, you can choose the mail delivery option that suits your needs. Simply access your account online at. Do I need a password to access my personal account on the telephone, the website, and the mobile app? Yes. If you already access your account online at the User ID and Password you currently use for online access will not change.
5 How frequently will fund performance be updated? Fund performance is updated on a monthly and quarterly basis. Monthly and quarterly fund performance reports are available online at and the mobile app. Performance reports are included with your quarterly statements. You are also able to track daily investment option prices by accessing your account online. How quickly will my transaction requests be processed? Transactions received in good order by the close of business on any day the NYSE is open (generally 1 PM, Pacific, Monday through Friday), will be processed at the close of that same business day. Transaction requests received after the close of business on a NYSE business day will be processed as of the close of business on the next business day. All transactions are processed within these timeframes regardless of whether you use the website, mobile app, automated VRU, or speak with a Customer Service Associate. Group annuities are intended as long-term investments designed for retirement purposes. Money taken from the annuity will be taxed as ordinary income in the year the money is distributed. Account values fluctuate with market conditions, and when surrendered the principal may be worth more or less than its original amount invested. The Voya Fixed Account is offered under a group annuity contract. An annuity does not provide any additional tax deferral benefit, as tax deferral is provided by the plan. Annuities may be subject to additional fees and expenses to which other tax-qualified funding vehicles may not be subject. Insurance products, annuities and funding agreements are issued by Voya Retirement Insurance and Annuity Company ( VRIAC ), Windsor, CT. VRIAC is solely responsible for its own financial condition and contractual obligations. Plan administrative services provided by VRIAC or Voya Institutional Plan Services LLC ( VIPS ). VIPS does not engage in the sale or solicitation of securities. All companies are members of the Voya TM family of companies. Securities distributed by Voya Financial Partners LLC (member SIPC) or other Broker-Dealers with which it has a selling agreement. All products and services may not be available in all states Voya Services Company. All rights reserved G.P CN Will Voya confirm my transactions? Yes. Any time you make a change to the way your ongoing contributions or current account balance is invested or initiate any other type of transaction, a written confirmation will be mailed to your home or posted to your account within two days of the date the transaction is processed. You will receive this confirmation if you make financial transactions over the website, mobile app, VRU, or by speaking with a Customer Service Associate. You should consider the investment objectives, risks, and charges and expenses of the variable product and its underlying fund options offered through a retirement plan, carefully before investing. The information booklets and underlying fund prospectuses contain this and other information, which can be obtained by contacting your local representative. Please read the information carefully before investing.
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