SAILING HIGH! THE PROOF IS IN PERFORMANCE: IMPROVING PERFORMANCE MEASURES USING THE FPLS

Transcription

1 Wednesday: Breakout Session 7 Workshop D Time: 1:00 p.m. - 2:15 p.m. Location: Atlantic 8 SAILING HIGH! THE PROOF IS IN PERFORMANCE: IMPROVING PERFORMANCE MEASURES USING THE FPLS The Federal Parent Locator Service provides a vast amount of data that can be used to effectively increase performance in all program performance measures. Participate in a discussion of the Federal program performance measures, ways you can improve the use of FPLS data, and how those improvements will impact funding. Presenters: Jen Frances SRA International, Inc Office of Child Support Enforcement Arlington, VA Linda Hudson FPLS State Technical Support Liaison Northrup Grumman information Technology Pelham, AL Moderator: Dennis Putze FPLS Research Manager OCSE Washington, DC ERICSA 46th Annual Training Conference & Exposition Myrtle Beach, South Carolina 09

2 Sailing High! The Proof is in Performance: Improving Performance Measures Using the FPLS Moderator: Dennis Putze, OCSE Speaker: Linda Hudson, OCSE Speaker: Jen Francis, OCSE

3 The Federal Parent Locator Service Objectives Review the components of the Federal Parent Locator Service (FPLS) Examine how the FPLS can help improve performance measures 2

4 FPLS Locate Information Employment Information CSE Agencies FY2008 NDNH 59M New Hire Records 645M Quarterly Wage Records 25M Unemployment Insurance Records FCR 19M Child Support Cases (IV-D and non-iv-d) 44M Child Support Participants 4.9M Noncustodial Parents and Putative Fathers Located through NDNH data Other Federal Sources (DOD, VA, SSA, FBI, IRS) 3

5 Child Support Collection & Enforcement CSE Agencies Insurers State Dept. Debtors CY2007 $1.69B Federal Tax & Administrative Offsets Treasury Tax Offset Admin. Offset MSFIs 2.71M Financial Accounts Identified per Quarter; Over 1.3M Obligors Matched $40.7M Collected through Passport Denial, 80 Passports Denied per Day $129M Seized from Financial Accounts 4

6 How is Child Support Collected? Total FY2007 Collections By Method of Collection Other Sources 18% ($5.5 billion) Wage Withholding 70% ($21 billion) Unemployment Offset 2% ($490 million) State Tax Offset 1% ($217 million) Federal Tax Offset 5% ($1.6 billion) Other States 4% ($1.4 billion) Source: Form OCSE-34A lines 2a thru 2h 5

7 Percent of collections due to IWO Percent of Collections due to IWOs FY % 80% 70% 60% 50% 40% 30% 20% 10% National- 70% 0% PR AK SCID WY KY GU MO LA WA GA NMMT ME CO CT OR MS SD NHNJ CA RI NC NV VAVI OK NE MDVT WV TN AR UT PAAZ FL MA HI DE WI ND NY TX MNINMI DC OHALIA IL KS State 6

8 Records Posted (Millions) W-4 Records Posted to the NDNH % -14.0% % -9.4% -7.4% Fiscal Year Quarters FY07 FY08 FY09 7

9 Records (Millions) UI Records Posted to the NDNH % 9.5% 14.8% % 6.4% Fiscal Year Quarters FY07 FY08 FY09 8

10 Records (Millions) QW Records Posted to the NDNH % % % % % Fiscal Year Quarters FY07 FY08 FY09 9

11 Records (Millions) 35 Annual NDNH UI Records and Quarterly Unemployment Rate 8.0% % -10.4% -15.9% -2.8% -5.6% 8.8% Fiscal Year 7.0% 6.0% 5.0% 4.0% 3.0% 2.0% 1.0% 0.0% UI Records UE Rate 10

12 Unemployment Rate Unemployment Rate Quarterly from to % 8.0% 6.0% 4.0% 2.0% UE Rate 0.0% Fiscal year & quarter 11

13 Unemployment Rate Unemployment Rate by State January % National 7.6% 12% 10% 8% 6% 4% 2% 0% AZ NY PA CT NJ MA MN AL ME WA AKIL WY ND NE SD UTIA OK LA NH NM WV MT KS VAHI MD AR TX COID DE VTWI MO FL GA TN KY MS OHIN DC NV NC OR CARI SC MI PR State 12

14 Annual Collections (Billions) Unemployment Rate Annual Child Support Collections Unemployment Rate % % 6% 4% 2% 0% Annual Collections Fiscal year BLS UE Rate 13

15 The Federal Parent Locator Service Federal Case Registry (FCR) National Directory of New Hires (NDNH) External locate sources Social Security Administration (SSA) Internal Revenue Service (IRS) Department of Defense (DOD) Federal Bureau of Investigation (FBI) Veterans Affairs (VA) National Security Agency (NSA) 14

16 The Federal Parent Locator Service Federal collections and enforcement Federal Income Tax Refund Offset Administrative Offset Passport Denial Defense Manpower Data Center (DMDC) Match Multistate Financial Institution Data Match (MSFIDM) Interstate Case Reconciliation (ICR) Query Interstate Cases for Kids (QUICK) 15

17 Performance Challenges How to increase the paternity establishment percentage (PEP) How to establish more orders How to improve the rate of current support collections How to collect arrears on more cases How to ensure all children have medical support How to do more with less 16

18 FPLS Provides Information You Need Home Address Employer Income Assets Case Information Medical Coverage Information Social Security Number (SSN) 17

19 Why the FPLS Verifies SSNs Ensures we are locating the correct person Enables matches with Federal sources for NCPs, CPs and children Helps to obtain information from State sources No information is returned from the FPLS when the SSN is not verified 18

20 How the FPLS Improves Your PEP Other Locate Information Incarceration Death Information NCOA Children with Paternity Established Children Born Out of Wedlock Address for Service of Process Residence Employer Military Locate Other Cases Order Indicator 19

21 How the FPLS Improves Order Establishment Locate Income Self-Employed Unemployment Retirement Disability Wages Locate Other Cases Order Indicator IV-D Cases with Orders IV-D Cases Locate for Service of Process Death Information FCR Case Closed ICR 20

22 IV-D Cases (Millions) Trends in Order Establishment % 74% 75% 77% 78% 100% 80% 60% 8 40% 4 20% % Fiscal Year Number of IV-D Cases % of Cases With Orders Established Individual States reported percent of cases with orders in FY2007 ranged from 50% to 94% Only 68% of the IV-D cases in the FCR had an order indicator in FY

23 Importance of FCR Reconciliation 18 States reported more IV-D cases on the FY2008 OCSE-157 than they had on the FCR as of Sept Estimated 380,000 cases missing from the FCR in those States Estimated up to $16M missed in collections from NDNH W-4 data not received on these NCPs 22

24 How the FPLS Improves the Collection Rate Locate Income Passport Denial MSFIDM Insurance Match Current Support Collections Review and Adjustment Incarceration Unemployment Disability Death Information Self- Employment Current Support Due Locate Other Cases Case Closure ICR 23

25 NCP Employment Data Income Sources of FCR NCPs 1% 8% 31% 60% NCPs with no QW/UI Income NCPs with QW wages only NCPs with UI only NCPs with both QW AND UI income 69% of NCPs in the FCR had income from at least one NDNH source from July 2006 June % of child support cases received at least one collection in FY

26 How the FPLS Improves Arrears Collections Administrative Offset Enforcement Federal Offset MSFIDM Passport Denial Insurance Match Cases with Arrears Collections Cases with Arrears Owed Location Address Employment Arrears Adjustment Incarceration Retirement Disability Unemployment Insurance Death Information Locate Other Cases Case Closure ICR 25

27 Collections (Billions) Arrears (Billions) Trends in Arrears Arrears Owed and Collected $10.0 $120 $9.5 $9.0 $8.5 $8.0 $7.5 $7.0 $6.5 $6.0 $5.5 $95.8 $6.46 $102.4 $ % $106.6 $105.4 $107.2 $6.99 $7.08 $ % +1.4% +2.4% $100 $80 $60 $40 $20 $5.0 $ Fiscal Year Arrears Collected and Distributed Total Arrears Owed 26

28 Characteristics of Debtors As of July 2007, approximately 36% of NCPs with certified arrears had no reported QW or UI income in the previous year These obligors owed 44% of the total certified arrears The average debt of no-income obligors was $21,000 (compared to $15,000 for obligors with reported income) 27

29 Fed Offset Net Collections (Millions) Collecting Arrears: Federal Offset Federal Offset Yearly Comparison Net Collections $3,000 $2,500 Economic stimulus payments $863.4 $2,000 $1,500 $263 Tax Rebates $119 Child Tax credits $1,000 $500 $1,385 $1,455 $1,489 $1,584 $1,435 $1,600 $1,693 $1,988 $ Calendar Year 28

30 New Remedy for Collecting Arrears: Insurance Match 143 insurers participating in match through ISO as of 3/1 3 State Workers Comp Agencies participating Over 38,000 claims matches received from Oct through Feb

31 How the FPLS Improves Medical Support FCR/DMDC Proactive Match TRICARE Enrolled TRICARE Eligible Former TRICARE NDNH W4 QW Medical Support Provided Medical Support Ordered 30

32 Improving Medical Support: DMDC Match Quarterly matches of FCR children and related adults against military health insurance data Approximately 300,000 children currently enrolled in DEERS health insurance An additional 100,000 are eligible for benefits Number of enrolled children have increased from 279,000 to over 311,000 since the beginning of the program 31

33 How the FPLS Improves Cost Effectiveness $$ Collect More $$ Cost Avoidance DMDC QUICK NCOA Child Support Collected Amount Expended State Technical Support Automate SVES / Title II IWO / e-iwo SSN Verification Insurance Match 32

34 Automation: Benefits of e-iwos Over 60,000 e-iwos sent to date States estimate $1 saved per e-iwo sent Collections from e-iwos start approximately 2.5 weeks earlier than those from paper IWOs Additional $137 collected per successful e-iwo (~47% of IWOs result in collections) $3.9M total increase in collections from e-iwos (through 12/08) Currently 15 States and 3 National Employers are participating 33

35 National Monthly Garnishment Amount (millions) Garnishment Collections from SSA Benefits FY2008 Monthly Garnishments for Child Support - Reported by SSA $50 $45 $40 $35 $30 $25 Oct- 07 Nov- 07 Dec- 07 Jan- 08 Feb- 08 Mar- 08 Apr- 08 May- 08 Jun- 08 Jul- 08 Aug- 08 Sep- 08 Total FY2008 Collections: $498 million Average collection per IWO = $162/month 34

36 Quantifying Benefits of NDNH Data Economic Analysis State Visits Purpose: Quantify collections attributable to NDNH W-4 data and identify barriers to successfully using W-4 data to achieve collections Studies conducted in 20 States on W-4 data received from FY2000-FY

37 W-4 Study Results in 20 States Overall Minimum Maximum % of sample resulting in an IWO 35.1% 13.7% 49.7% % of sample resulting in at least one collection % of IWOs resulting in at least one collection 15.9% 6.6% 22.8% 45.1% 24.7% 61.7% Median Monthly Collection $ $ $ Average Estimated Annual Collections $9.2 M $1.1 M $25.7 M 36

38 Projecting Results Nationally In FY2007, 5.9 million W-4 matches were returned to States for FCR case participants, representing 2.3 million unique NCP and PFs 2.4 million of these matches were eligible for the study samples Estimated $526 million collected in FY2007 from NDNH W-4 data 37

39 Estimating NDNH Attributable Collections Step 1 - Calculate the Monthly Attributable Collections Calculate collections for each month for Months 1-12, using the formula below Collec tion Rate X Median Monthly Collection Amount X Survival Rate X Number of NDNH Addresses Returned to the State During the Fiscal Year Being Studied Total Monthly NDNH Collections The percentage of NDNH matches resulting in a collection The median monthly amount of the NDNH collections The percentage of NDNH matches continuing to pay after the first month The Universe from which the sample matches are drawn Step 2 - Calculate the Fiscal Year Collections Add each month s collections together to derive the fiscal year total 38

40 % of Collections Continuing EA Studies Survival Rates of Collections from IWOs 100% 80% 60% 40% 20% 0% Month After 4 months, less than half of IWOs from W-4 data continue to produce collections. In month 12, approximately 21% of IWOs are still collecting money. 39

41 Reasons W-4 Data Does Not Always Lead to an IWO No Support Order 40% Already Paying 15% Match Not Found 14% Other Reason 9% Employer Already Known 6% Awaiting Interstate Processing 16% 40

42 EA Studies Other Findings That Impact Collections Policy on arrears-only orders Policy on 2 nd jobs Gaps in automation Criteria for automatically sending IWOs 41

43 State Visits NCP Location Analysis State (FY Studied) % of All NDNH W-4 Hits Resulting in Collections % of NDNH W-4 Hits Resulting in Collections When NCP Lives In-State % of NDNH W-4 Hits Resulting in Collections When NCP Lives In Another State State X (FY2007) State V (FY2007) 18.0% 22.2% 13.7% State L 21.9% 32.8% 21.8% (FY2007) 22.8% 25.2% 19.6% State J (FY2006) 19.4% 25.4% 15.0% State H (FY2005) 14.8% 20.1% 12.4% State D (FY2004) 21.2% 26.9% 19.5% 42

44 OCSE Website FCR Technical Support Liaisons FPLS Webcast Resources Technical Assistance Guide, Section 7 Working with the Military as an Employer 43

45 Questions Dennis Putze Linda Hudson Jen Francis