Kent Service Report September 2017
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- Gertrude Doyle
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3 Service Availability The SLA target sets a minimum of 99.7% availability for each customer, averaged over a 12 month rolling period Periods of scheduled and emergency maintenance are discounted when calculating availability of services Monthly and annual availabilities falling below 99.7% are highlighted * Service has resilience - where an organisation retains connectivity during an outage period by means of a second connection, the outage is not counted against its availability figures Service Oct 16 Nov 16 Dec 16 Jan 17 Feb 17 Mar 17 Apr 17 May 17 Jun 17 Jul 17 Aug 17 Sep Month Rolling Availability Canterbury Christ Church University, Broadstairs Campus 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Canterbury Christ Church University, Canterbury Campus 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Canterbury Christ Church University, Cornwallis Building 0.00% 0.00% 0.00% 0.00% 100% 100% 100% 100% 100% 100% 100% 100% <12 Months Canterbury College, Canterbury Campus 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Canterbury College, Sheppy Campus 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% East Kent College, Broadstairs Campus 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% East Kent College, Dover Campus 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% East Kent College, Folkestone Campus 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Hadlow College, Canterbury Campus 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Hadlow College, Greenwich Campus 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Hadlow College, Hadlow Campus 100% 100% 100% 100% 99.98% 100% 100% 100% 100% 100% 100% 100% >99.99% Hadlow College, Mottingham Campus 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Hilderstone College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Kent County Council * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Medway Council 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% MidKent College, Maidstone Campus 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% MidKent College, Ormskirk 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% National Institute of Agricultural Botany 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% North Kent College, Dartford Campus 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% North Kent College, Gravesend Campus 0.00% 0.00% 0.00% 100% 100% 100% 100% 100% 100% 100% 100% 100% <12 Months The London Institute of Banking & Finance, Kent Campus 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% University for the Creative Arts, Canterbury Campus 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% University for the Creative Arts, Rochester Campus 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% University of Greenwich, The Universities at Medway 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
4 Service Oct 16 Nov 16 Dec 16 Jan 17 Feb 17 Mar 17 Apr 17 May 17 Jun 17 Jul 17 Aug 17 Sep Month Rolling Availability University of Kent, Canterbury Campus 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% University of Kent, CCCU Rochester House 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% University of Kent, Tonbridge Campus 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% University of London, Maidstone Studios 100% 100% 100% 100% 100% 100% 100% 100% 99.56% 100% 100% 100% 99.96% West Kent and Ashford College, Ashford Campus 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% West Kent and Ashford College, Tonbridge Campus 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Workers' Educational Association, Southern 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 3
5 Connection outages for current month Maintenance outages are included in this table - only unscheduled maintenance is counted against availability. Some of the outages reported below are on circuits which are not connected through the selected region - they appear in the table because they are part of a service whose primary connection does belong to this region. Connection Start Date and Time End Date and Time Parking hh:mm Duration hh:mm Fault Type Description University for the Creative Arts, Rochester Campus 12/09/ :36 12/09/ :32 00:00 03:56 Customer Environment Area wide power failure 4
6 Link Utilisation of Contractual Bandwidth The table shows utilisation at the 90th percentile, i.e. for 90% of the samples within the period the traffic was at or below the level shown and for 10% of the samples traffic was above the level shown. The figure therefore gives a reasonable indication of the loading of the connection during the busiest periods. The measurements are shown as a percentage of the available contractual bandwidth, and only the highest of the to/from readings for the month is used. Connection Current Bandwidth Oct-16 Nov-16 Dec-16 Jan-17 Feb-17 Mar-17 Apr-17 May-17 Jun-17 Jul-17 Aug-17 Sep-17 Canterbury Christ Church University, Broadstairs 1Gbit/s Campus 0% 0% 0% 0% 3% 3% 3% 3% 2% 2% 2% 3% Canterbury Christ Church University, Canterbury 4Gbit/s Campus 41% 49% 26% 45% 49% 11% 10% 9% 7% 7% 6% 28% Canterbury Christ Church University, Cornwallis Building 4Gbit/s 0% 0% 0% 0% 2% <0.5% <0.5% 1% <0.5% 1% <0.5% <0.5% Canterbury College, Canterbury Campus 1Gbit/s 21% 27% 18% 26% 26% 29% 11% 28% 20% 6% 4% 17% Canterbury College, Sheppy Campus 100Mbit/s 13% 19% 10% 19% 15% 20% 8% 17% 13% 3% 2% 9% East Kent College, Broadstairs Campus 1Gbit/s 2% 3% 2% 4% 3% 3% 1% 3% 3% 1% 1% 3% East Kent College, Dover Campus 1Gbit/s 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% East Kent College, Folkestone Campus 1Gbit/s 5% 8% 7% 6% 6% 6% 4% 6% 6% 2% 2% 6% Hadlow College, Canterbury Campus 100Mbit/s 8% 12% 4% 11% 9% 12% 5% 12% 13% 2% 1% 10% Hadlow College, Greenwich Campus 100Mbit/s 3% 5% 2% 5% 3% 4% 2% 4% 3% 1% 1% 3% Hadlow College, Hadlow Campus 1Gbit/s <0.5% <0.5% <0.5% <0.5% <0.5% <0.5% <0.5% <0.5% <0.5% <0.5% <0.5% <0.5% Hadlow College, Mottingham Campus 100Mbit/s 8% 12% 2% 11% 10% 14% 4% 16% 11% 2% 1% 8% Hilderstone College 100Mbit/s 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% Kent County Council, Canterbury (1) 2Gbit/s 135% 173% 167% 176% 159% 162% 77% 160% 142% 126% 13% 73% Kent County Council, Canterbury (2) 2Gbit/s 9% <0.5% <0.5% <0.5% 13% 14% 6% 6% 5% 4% 3% 1% Kent County Council, Maidstone (1) 10Gbit/s 16% 17% 17% 18% 18% 19% 10% 19% 18% 17% 6% 20% Kent County Council, Maidstone (2) 1Gbit/s 17% 18% 16% 19% 19% 20% 17% 20% 19% 18% 8% 21% Medway Council 1Gbit/s 17% 24% 22% 24% 24% 26% 16% 27% 21% 21% 7% 22% MidKent College, Maidstone Campus 1Gbit/s 13% 16% 8% 15% 14% 16% 8% 16% 14% 1% 1% 8% MidKent College, Ormskirk, Medway Campus 1Gbit/s 22% 27% 13% 27% 27% 29% 14% 28% 26% 11% 5% 17% National Institute of Agricultural Botany 100Mbit/s 14% 23% 18% 18% 16% 19% 24% 22% 19% 22% 23% 26% North Kent College, Dartford Campus 1Gbit/s 18% 22% 16% 21% 19% 24% 8% 24% 16% 3% 3% 13% North Kent College, Gravesend Campus 1Gbit/s 0% 0% 0% <0.5% <0.5% 8% 4% 8% 6% 2% 1% 5% The London Institute of Banking & Finance, Kent Campus 40Mbit/s 28% 32% 26% 32% 34% 35% 29% 30% 29% 29% 29% 34% University for the Creative Arts, Canterbury Campus 1Gbit/s 7% 6% 5% 7% 7% 9% 5% 6% 2% 2% 2% 6% 5
7 Connection Current Bandwidth Oct-16 Nov-16 Dec-16 Jan-17 Feb-17 Mar-17 Apr-17 May-17 Jun-17 Jul-17 Aug-17 Sep-17 University for the Creative Arts, Rochester Campus 1Gbit/s 9% 9% 6% 7% 7% 11% 5% 7% 3% 2% 2% 7% University of Greenwich, The Universities at Medway 2Gbit/s 15% 17% 13% 13% 15% 18% 6% 6% 6% 6% 6% 6% University of Kent, Canterbury Campus 10Gbit/s 72% 78% 76% 41% 42% 44% 36% 41% 33% 10% 10% 37% University of Kent, CCCU Rochester House 10Gbit/s 23% 24% 22% 3% <0.5% <0.5% <0.5% <0.5% <0.5% <0.5% <0.5% <0.5% University of Kent, Tonbridge Campus 100Mbit/s 1% 1% 1% 2% <0.5% <0.5% <0.5% <0.5% <0.5% 2% 1% <0.5% University of London, Maidstone Studios 1Gbit/s 17% 17% 18% 17% 24% 25% 26% 26% 27% 27% 28% 28% West Kent and Ashford College, Ashford Campus 1Gbit/s 0% 0% 0% 1% 1% 1% 1% 2% 1% <0.5% <0.5% <0.5% West Kent and Ashford College, Tonbridge Campus 1Gbit/s 0% 0% 0% 13% 11% 11% 4% 12% 8% 2% 2% 7% Workers' Educational Association, Southern 10Mbit/s 6% 6% 5% 6% 6% 9% 0% 0% 0% 0% 0% 0% 6
Kent Service Report February 2018
1 Service Availability The SLA target sets a minimum of 99.7% availability for each customer, averaged over a 12 month rolling period Periods of scheduled and emergency maintenance are discounted when
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