Parks & Recreation. Vision We enrich lives within the community through quality parks, programs and facilities. Values. Performance Measures

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1 Parks & Recreation In addition to Administration, the Department is organized into three primary divisions: Parks, Recreation & Social Services, and Revenue & Special Facilities. The Parks Division maintains the athletic fields and parks throughout the City. The Recreation & Social Services Division operates instructional, cultural, and leisure programs and activities for all ages. Revenue & Special Facilities offers programs for individuals with developmental and physical handicaps, environmental education, athletic programs, and community wide special events. Coral Oaks Golf Course and the Yacht Basin operate as enterprise funds and Sun Splash Waterpark is a special revenue fund. Mission The mission of the Cape Coral Parks & Recreation Department is to provide premier parks and programs for individuals of various ages, skill levels, interests, social needs and economic capabilities that collectively enhance the overall quality of life within the City of Cape Coral. Vision We enrich lives within the community through quality parks, programs and facilities. Stewardship Healthy Lifestyles Excellence Accountability and Integrity Customer Service Education Team Diversity Dedication Values Performance Measures Perspective: Financial : Develop a balanced multi-year budget Objective(s) Performance Expenditures $ 8,397,673 $ 10,555,388 $ 11,380,982 $ 11,305,541 $ 12,035,426 % of Budget utilized 99% 100% 100% 100% 100% % Increase / (Decrease) from prior year 1% 0% 0% 0% 1

2 Perspective: Customer : Increase, establish and maintain partnerships with the community and local organizations Objective(s): Increase symbiotic partnerships within the community Performance partnerships 3, Donations $76,959 $78,883 $80,855 $82,876 $84,947 Service Quality programs/events affected or enhanced savings per program via $1,261 $1,272 $1,283 $1,295 $1,307 Increase 2.5% annually Perspective: Internal : Increase volunteer hours on behalf of departmental activities Objective(s): Increase volunteer hours for all divisions within the department Performance volunteers 9,126 9,582 10,061 10,564 10,828 volunteer hours 156, , , , ,004 Service Quality FTE Equivalency Dollar value of $ 3,378,053 $3,546,936 $ 3,724,267 $ 3,910,480 $ 4,105,986 volunteers 2013 Hourly 2014 Hourly Value $21.61 Per independentsector.org Value $21.24 Increase 5% annually Perspective: Learning & Growth : Support the learning and growth of department employees Objective: Complete all annual performance evaluations Performance # Completed 100% 100% 100% 100% 100% 100% % of Timely completions 100% 100% 100% 100% 100% 100% * % Complete 100% 100% 100% 100% 100% 100% * Percent complete by fiscal year end 2

3 Sunsplash Waterpark Perspective: Financial : Develop a balanced multi-year budget Objective(s): Meet budget targets Expenditures $ 2,491,674 $ 2,615,550 $ 2,963,433 $ 2,900,869 $ 2,881,423 % of Budget utilized 91% 100% 100% 100% 100% % Increase / (Decrease) from prior year 10% 0% 0% 0% Perspective: Customer : Increase, establish and maintain partnerships with the community and local organizations Objective(s): Increase symbiotic partnerships within the community partnerships increase 1 per year Donations $7,054 $7,406 $7,776 $8,164 $8,572 increase 5% per year Average savings per program via partnerships Service Quality programs/events affected or enhanced Percentage increase in partnerships 1% 1% 1% 1% 1% 1% Perspective: Survey of guests : Increase customer satisfaction Objective(s): Maintain Customer Satification at or above 96% actual number of surveys completed Survey birthday parties, groups and random guests. # of timely completed 100% 100% 100% 100% 100% Service Quality Maintain 96% rating 100% 100% 100% 100% 100% Customer Satisication percentage 100% 100% 100% 100% 100% 3

4 Sunsplash Waterpark Perspective: Customer Attendance : Increase Attendance Objective(s): Increase attendance to generate postive cash flow Attendance 113, , , , ,600 Increase 4% annually (assuming 122 days open) Revenue generation based on attendance (ticket sales only) $1,316,787 $1,368,610 $1,423,351 $1,480,275 $1,539,486 Maintain same amount of days open not to increase cost Average revenue from admissions per operating day $ $ $ $ $ Service Quality Survey Maintain 96% overall rating Percentage increase in attendance 4% 4% 4% 4% Perspective: Learning & Growth : Support the learning and growth of department employees Objective: Complete all annual performance evaluations Performance # Completed 100% 100% 100% 100% 100% 100% % of Timely completions 100% 100% 100% 100% 100% 100% * % Complete 100% 100% 100% 100% 100% 100% * Percent complete by fiscal year end 4

5 Yacht Basin Perspective: Financial : Develop a balanced multi-year budget Objective(s): Meet budget targets Expenditures $ 935,331 $ 713,983 $ 629,205 $ 512,152 $ 523,910 % of Budget utilized 95% 100% 100% 100% 100% % Increase / (Decrease) from prior year 5% 0% 0% 0% Perspective: Customer : Provide a premier venue that is affordable for both residents and visitors as well as economically sustainable Objective(s): Maintain 100% of Slips rented Total Slips Percentage of 76% 100% 100% 100% 100% 100% Slips rented Service Quality Survey Percentage of Good to Excellent 96% 100% 100% 100% 100% 100% Percentage of Slips rented 76% 100% 100% 100% 100% 100% Perspective: Internal : Provide excellent customer service measurable through survey Objective(s): Maintain 95% efficiency No surveys taken staff hrs used Increaseservice level efficiency rating 3 % 96% 100% 100% 100% 100% increase efficiency rating 3 % 5

6 Yacht Basin Performance Measures : To increase employee development through current and future training needs. Objective(s): To increase personnel training hours by three percent Total hours of internal training Annual Total hours of external training hours Bi- Annually Average amount of training hours per staff member Each total training hours Perspective: Learning & Growth : Support the learning and growth of department employees Objective: Complete all annual performance evaluations Performance # Completed 100% 100% 100% 100% 100% 100% % of Timely completions 100% 100% 100% 100% 100% 100% * % Complete 100% 100% 100% 100% 100% 100% * Percent complete by fiscal year end 6

7 Coral Oaks Golf Course Perspective: Financial : Develop a balanced multi-year budget Objective(s): Meet budget targets Expenditures $ 2,433,439 $ 2,713,121 $ 2,835,071 $ 2,753,694 $ 2,872,160 % of Budget utilized 97% 100% 100% 100% 100% % Increase / (Decrease) from prior year 3% 0% 0% 0% Perspective: Customer : Increase, establish and maintain partnerships with the community and local organizations Objective(s): Increase symbiotic partnerships within the community partnerships Donations $10,900 $16,500 $17,000 $17,500 $18,000 Added Revenue to Tournament Stream $10,900 $16,500 $17,000 $17,500 $18,000 Service Quality programs/events affected or enhanced Percentage increase in Partnerships 12% 7% 3% 3% Perspective: Revenue Per Round : Revenue and Round Growth Objective(s): Player and Reveneue Growth Total Rounds 58, , , , , % Total Revenue $ 2,231,246 $ 2,466,917 $ 2,530,018 $ 2,611,775 $ 2,599,239 Balanced Budget Revenue per round $ $ $ $ $ Percentage increase in rounds 1% 1% 1% 1% Percentage increase in Revenue 11% 3% 3% 0% Balanced Budget 7

8 Coral Oaks Golf Course Perspective: Internal : Increase volunteer hours on behalf of departmental activities Objective(s): Maximize Volunteer hours Volunteers Volunteer hours 3, ,552 3,615 3, % increase in volunteer hours each year Service Quality Ratio of volunteer hours to toal number of hours available Satification Survey - service quality voulunteer Percentage of volunteer hours 6% 5% 3% 1% 0% Total hours available 3,660 94% 95% 97% 99% 100% Total hours available 3, Hourly Value $ Hourly Value $Per independen Seasonal Volunteers range from 10 to 16 annually Perspective: Learning & Growth : Support the learning and growth of department employees Objective: Complete all annual performance evaluations # Completed 100% 100% 100% 100% 100% 100% % of Timely 100% 100% 100% 100% 100% 100% completions * % Complete 100% 100% 100% 100% 100% 100% * Percent complete by fiscal year end 8

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