2955 Valmont Road Suite North Capitol Street NE Suite 500 Boulder, Colorado Washington, DC n-r-c.com icma.

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1 - Denver, CO Comparisons by Demographic Subgroups Valmont Road Suite North Capitol Street NE Suite 500 Boulder, Colorado Washington, DC n-r-c.com icma.org

2 Summary (The NCS ) is a collaborative effort between National Research Center, Inc. (NRC) and the International City/County Management Association (ICMA). The survey and its administration are standardized to assure high quality research methods and directly comparable results across The NCS communities. This report discusses differences in opinion of survey respondents by survey questions D12 (annual household income), D14 (race of respondent), D15 (age of respondent) and D16 (sex of respondent). Responses in the following tables show only the proportion of respondents giving a certain answer; for example, the percent of respondents who rated the quality of life as excellent or good, or the percent of respondents who attended a public meeting than once a month. ANOVA and chi-square tests of significance were applied to these comparisons of survey questions. A p-value of 0.05 or less indicates that there is less than a 5% probability that differences observed between subgroups are due to chance; or in other words, a greater than 95% probability that the differences observed are real. Where differences were statistically significant, they have been shaded grey. The margin of error for this report is generally no greater than plus or minus four percentage points around any given percent reported for the entire sample (772 completed surveys). For subgroups of responses, the margin of error increases because the sample size for the subgroup is smaller. For subgroups of approximately 100 respondents, the margin of error is plus or minus 10 percentage points. able differences between demographic subgroups included the following: When differences were observed, those with an annual household income of, or years of age tended to give positive ratings to aspects within the pillar of Community Characteristics than their counterparts. Those who reported an annual household income of or less rated the ease of travel by public transportation the highest, as did those who were over the age of 55. Ease of travel by bicycle tended to be given high marks by those who were between the ages of. Non- residents gave favorable ratings to the availability of affordable quality housing. Cost of living was most favorably rated by those aged 54, while least favorably rated by those aged. Generally, aspects of the pillar of Governance were highly rated by those who reported an annual household income of. General aspects of the Governance pillar were given higher ratings by those aged 54 than younger or older residents. Police/Sheriff services received higher ratings from residents than from non- residents. Females tended to award higher marks for Police/Sheriff services and ambulance/ems services than men. Within the pillar of Participation, those aged 54 were most likely to have reported having contacted the City of Denver for help or information than older or younger residents. Within the facet of Natural Environment, women tended to recycle at home and make efforts to conserve water than men. Within Economy, those in the 55 or over age bracket had the least optimistic outlook for the economy having a positive impact on their income than younger residents. 1

3 Table 1: Community Characteristics - General to The overall quality of life in Denver 76% 80% 82% 95% 87% 78% 90% 86% 76% 82% 87% 84% image or reputation of Denver 65% 81% 82% 91% 84% 76% 86% 82% 76% 81% 83% 81% Denver as a place to live 80% 91% 85% 98% 92% 84% 93% 91% 83% 87% 92% 89% Your neighborhood as a place to live 62% 78% 81% 87% 82% 71% 78% 83% 76% 79% 79% 79% Denver as a place to raise children 60% 76% 69% 79% 74% 67% 74% 75% 66% 72% 71% 72% Denver as a place to retire 57% 57% 58% 65% 61% 58% 56% 61% 63% 58% 62% 60% appearance of Denver 65% 75% 75% 80% 76% 74% 76% 79% 70% 75% 76% 75% Table 2: Community Characteristics - Safety excellent/good, to feeling of safety in Denver 46% 67% 71% 73% 70% 58% 72% 69% 56% 66% 67% 66% In your neighborhood during the day 81% 87% 93% 93% 92% 83% 93% 90% 85% 90% 90% 90% In Denver's downtown/commercial area during the day 66% 80% 86% 76% 81% 71% 86% 78% 68% 79% 77% 78% Table 3: Community Characteristics - Mobility excellent/good, to ease of getting to the places you usually have to visit 56% 59% 58% 58% 56% 64% 54% 62% 61% 60% 57% 58% Traffic flow on major streets 26% 24% 23% 20% 24% 21% 20% 23% 25% 22% 24% 23% Ease of public parking 22% 20% 20% 21% 22% 19% 21% 23% 19% 21% 21% 21% Ease of travel by car in Denver 32% 30% 35% 32% 32% 32% 28% 37% 31% 35% 30% 32% Ease of travel by public transportation in Denver 58% 49% 40% 40% 43% 50% 40% 46% 52% 43% 49% 45% Ease of travel by bicycle in Denver 52% 56% 57% 61% 57% 55% 61% 61% 45% 51% 63% 57% Ease of walking in Denver 62% 73% 74% 68% 71% 68% 73% 69% 67% 69% 71% 70% Availability of paths and walking trails 69% 77% 78% 72% 75% 75% 77% 75% 71% 74% 76% 75% 2

4 Table 4: Community Characteristics - Natural Environment excellent/good, to Quality of overall natural environment in Denver 65% 77% 76% 82% 79% 68% 74% 81% 72% 76% 77% 76% Air quality 42% 53% 51% 50% 49% 51% 52% 54% 43% 49% 52% 50% Table 5: Community Characteristics - Built Environment excellent/good, to "built environment" of Denver (including overall design, buildings, parks and transportation systems) 59% 68% 67% 62% 66% 59% 64% 64% 65% 64% 65% 64% Public places where people want to spend time 62% 71% 78% 77% 75% 68% 73% 79% 67% 73% 74% 73% Variety of housing options 25% 20% 35% 37% 31% 30% 26% 36% 30% 29% 33% 31% Availability of affordable quality housing 20% 12% 20% 10% 11% 25% 13% 18% 16% 16% 15% 15% quality of new development in Denver 48% 56% 52% 69% 58% 54% 61% 58% 50% 58% 57% 57% Table 6: Community Characteristics - Economy excellent/good, to economic health of Denver 65% 71% 68% 88% 78% 66% 74% 77% 71% 68% 81% 74% Denver as a place to work 68% 81% 82% 90% 83% 77% 83% 84% 76% 80% 83% 81% Denver as a place to visit 84% 92% 94% 94% 93% 89% 98% 91% 85% 91% 93% 92% Employment opportunities 42% 64% 60% 79% 69% 51% 65% 68% 57% 62% 66% 64% Shopping opportunities 69% 81% 84% 89% 84% 77% 89% 84% 71% 84% 81% 82% Cost of living in Denver 20% 17% 25% 29% 24% 22% 18% 29% 26% 24% 24% 24% Vibrant downtown/commercial area 59% 70% 67% 72% 68% 68% 70% 74% 57% 68% 68% 68% Table 7: Community Characteristics - Recreation and Wellness excellent/good, to Health and wellness opportunities in Denver 72% 74% 77% 87% 81% 74% 79% 79% 78% 78% 80% 78% Fitness opportunities (including exercise classes and paths or trails, etc.) 63% 74% 85% 85% 80% 78% 84% 82% 70% 81% 79% 80% Recreational opportunities 70% 80% 87% 87% 85% 77% 86% 86% 75% 84% 82% 83% Availability of affordable quality food 51% 66% 70% 78% 69% 67% 71% 67% 65% 69% 67% 68% Availability of affordable quality health care 50% 50% 51% 69% 58% 52% 56% 53% 60% 55% 57% 56% 3

5 excellent/good, to Availability of preventive health services 53% 54% 53% 73% 61% 56% 58% 58% 63% 60% 59% 60% Availability of affordable quality mental health care 37% 39% 44% 41% 39% 44% 40% 42% 39% 40% 41% 41% Table 8: Community Characteristics - Education and Enrichment excellent/good, to opportunities for education and enrichment 66% 68% 71% 73% 72% 67% 69% 69% 74% 70% 71% 70% Availability of affordable quality child care/preschool 51% 46% 31% 44% 39% 48% 22% 57% 39% 39% 46% 42% K-12 education 45% 57% 35% 39% 40% 52% 28% 50% 49% 43% 44% 43% Adult educational opportunities 57% 64% 58% 68% 66% 54% 58% 66% 62% 62% 64% 62% Opportunities to attend cultural/arts/music activities 66% 85% 80% 91% 86% 74% 84% 86% 76% 87% 79% 83% Table 9: Community Characteristics - Community Engagement excellent/good, to Opportunities to participate in community matters 43% 57% 54% 70% 58% 56% 53% 64% 55% 61% 54% 57% Openness and acceptance of the community toward people of diverse backgrounds 51% 67% 61% 65% 64% 58% 63% 64% 59% 61% 64% 62% Table 10: Governance - General to The City of Denver 48% 73% 63% 71% 67% 62% 63% 69% 65% 66% 66% 65% The value of services for the taxes paid to Denver 40% 48% 49% 60% 51% 51% 46% 57% 49% 50% 51% 50% The overall direction that Denver is taking 45% 55% 56% 74% 59% 63% 62% 66% 47% 58% 61% 59% The job Denver government does at welcoming citizen involvement 39% 54% 48% 60% 50% 56% 54% 56% 43% 51% 53% 52% confidence in Denver government 40% 55% 53% 59% 51% 60% 55% 58% 44% 53% 54% 53% Generally acting in the best interest of the community 41% 55% 51% 64% 54% 58% 60% 60% 41% 54% 55% 54% Being honest 33% 52% 44% 57% 46% 54% 51% 53% 38% 48% 48% 48% Treating all residents fairly 26% 43% 43% 57% 44% 47% 48% 48% 36% 41% 47% 45% 4

6 to customer service by Denver employees (police, receptionists, planners, etc.) 51% 66% 54% 62% 61% 53% 56% 63% 56% 60% 58% 59% The Federal Government 39% 42% 42% 50% 42% 51% 37% 53% 44% 47% 42% 44% Table 11: Governance - Safety to Police/Sheriff services 54% 63% 58% 55% 62% 50% 57% 58% 60% 63% 54% 59% Fire services 91% 93% 88% 93% 91% 92% 87% 95% 91% 91% 91% 91% Ambulance or emergency medical services 81% 88% 89% 82% 87% 83% 82% 87% 86% 90% 81% 85% Crime prevention 45% 52% 38% 38% 42% 46% 36% 49% 42% 44% 41% 43% Fire prevention and education 59% 72% 62% 68% 67% 64% 63% 71% 63% 67% 66% 66% Animal control 51% 65% 50% 68% 58% 61% 61% 65% 50% 58% 61% 59% Emergency preparedness (services that prepare the community for natural disasters or other emergency situations) 56% 70% 56% 66% 60% 69% 66% 68% 54% 61% 65% 63% Table 12: Governance - Mobility to Traffic enforcement 44% 50% 47% 49% 47% 52% 51% 49% 43% 49% 48% 48% Street repair 21% 33% 25% 24% 25% 27% 29% 28% 19% 24% 28% 26% Street cleaning 43% 57% 53% 64% 55% 57% 57% 63% 45% 56% 56% 56% Street lighting 41% 50% 50% 58% 51% 51% 51% 54% 47% 46% 57% 51% Snow removal 38% 49% 53% 57% 51% 50% 52% 56% 42% 49% 53% 51% Sidewalk maintenance 33% 43% 44% 37% 39% 45% 42% 45% 29% 37% 42% 40% Traffic signal timing 36% 47% 41% 43% 42% 45% 38% 51% 38% 42% 43% 42% Bus or transit services 60% 58% 66% 58% 59% 66% 57% 67% 58% 58% 64% 61% Table 13: Governance - Natural Environment to Garbage collection 64% 76% 85% 85% 81% 78% 80% 81% 78% 80% 81% 80% Recycling 63% 65% 77% 83% 73% 76% 66% 82% 73% 75% 74% 74% Yard waste pick-up 54% 65% 59% 74% 64% 66% 57% 75% 60% 68% 61% 64% 5

7 to Preservation of natural areas such as open space, farmlands and greenbelts 51% 64% 55% 64% 60% 58% 61% 65% 51% 58% 62% 60% Denver open space 51% 68% 60% 70% 63% 64% 63% 72% 53% 62% 66% 64% Table 14: Governance - Built Environment to Storm drainage 48% 54% 59% 54% 55% 56% 52% 60% 51% 58% 52% 55% Land use, planning and zoning 33% 45% 42% 49% 45% 41% 48% 43% 38% 45% 43% 44% Code enforcement (weeds, abandoned buildings, etc.) 43% 44% 43% 42% 39% 54% 50% 47% 31% 44% 42% 43% Table 15: Governance - Economy to Economic development 47% 64% 65% 77% 68% 60% 67% 71% 55% 63% 67% 65% Table 16: Governance - Recreation and Wellness to City parks 74% 88% 85% 94% 88% 85% 91% 88% 79% 87% 88% 87% Recreation programs or classes 63% 80% 74% 78% 73% 79% 75% 79% 68% 75% 74% 74% Recreation centers or facilities 59% 81% 76% 73% 75% 71% 79% 73% 67% 77% 70% 73% Health services 59% 67% 59% 77% 66% 66% 68% 63% 66% 64% 68% 66% Table 17: Governance - Education and Enrichment to Public library services 79% 87% 79% 88% 84% 85% 85% 84% 81% 87% 80% 84% City-sponsored special events 53% 73% 66% 69% 69% 59% 69% 69% 57% 69% 63% 66% 6

8 Table 18: Governance - Community Engagement to Public information services 64% 67% 63% 68% 67% 63% 64% 69% 64% 66% 66% 66% Table 19: Participation General always/sometimes, than once a month, yes) to Sense of community 48% 48% 55% 65% 55% 57% 51% 59% 56% 56% 55% 55% Recommend living in Denver to someone who asks 82% 82% 82% 93% 86% 83% 87% 85% 83% 84% 87% 85% Remain in Denver for the next five years 92% 85% 88% 93% 91% 86% 88% 89% 92% 89% 90% 89% Contacted the City of Denver (in-person, phone, or web) for help or information 46% 47% 55% 60% 53% 51% 42% 61% 59% 52% 54% 53% Table 20: Participation - Safety always/sometimes, than once a month, yes) to Was NOT the victim of a crime 71% 80% 80% 81% 79% 82% 80% 81% 76% 82% 76% 80% Did NOT report a crime 64% 71% 68% 68% 71% 64% 70% 70% 64% 70% 67% 69% Table 21: Participation - Mobility always/sometimes, than once a month, yes) to Walked or biked instead of driving 72% 83% 67% 88% 77% 79% 83% 83% 63% 76% 78% 77% Carpooled with other adults or children instead of driving alone 35% 56% 53% 62% 57% 43% 63% 56% 37% 56% 50% 53% Used bus, rail, subway or other public transportation instead of driving 72% 70% 64% 69% 68% 69% 76% 69% 56% 66% 69% 68% Table 22: Participation - Natural Environment always/sometimes, than once a month, yes) to Recycle at home 71% 81% 83% 94% 84% 84% 80% 89% 83% 86% 81% 84% Made efforts to make your home energy efficient 71% 77% 74% 74% 74% 75% 67% 78% 77% 74% 74% 74% Made efforts to conserve water 82% 85% 89% 85% 88% 80% 85% 83% 91% 89% 82% 86% 7

9 Table 23: Participation - Built Environment always/sometimes, than once a month, yes) to NOT under housing cost stress 21% 44% 66% 91% 64% 52% 57% 69% 56% 58% 65% 61% Did NOT observe a code violation 58% 48% 48% 51% 51% 48% 56% 48% 45% 50% 51% 50% Table 24: Participation - Economy always/sometimes, than once a month, yes) to Purchase goods or services from a business located in Denver 91% 97% 99% 100% 98% 97% 99% 97% 96% 97% 98% 97% Economy will have positive impact on income 25% 27% 41% 50% 39% 32% 37% 46% 27% 31% 44% 37% Work in Denver 38% 60% 66% 67% 62% 55% 71% 68% 35% 61% 60% 61% Table 25: Participation - Recreation and Wellness always/sometimes, than once a month, yes) to Used Denver recreation centers or their services 49% 53% 58% 62% 57% 54% 65% 55% 46% 56% 57% 56% Visited a neighborhood park or City park 83% 91% 98% 99% 95% 92% 99% 97% 83% 95% 93% 94% Eat at least 5 portions of fruits and vegetables a day 74% 84% 86% 92% 85% 86% 89% 86% 79% 88% 81% 85% Participate in moderate or vigorous physical activity 84% 89% 93% 96% 93% 86% 96% 92% 83% 89% 93% 91% Reported being in "very good" or "excellent" health 26% 61% 67% 86% 70% 47% 75% 68% 46% 64% 65% 64% Table 26: Participation - Education and Enrichment always/sometimes, than once a month, yes) to Used Denver public libraries or their services 70% 71% 69% 71% 70% 72% 70% 71% 69% 77% 64% 70% Attended a City-sponsored event 44% 61% 66% 69% 63% 58% 75% 60% 45% 61% 63% 61% Table 27: Participation - Community Engagement always/sometimes, than once a month, yes) to Contacted Denver elected officials (in-person, phone, or web) to express your opinion 26% 19% 16% 26% 21% 23% 16% 23% 27% 21% 21% 21% Attended a local public meeting 17% 13% 17% 31% 18% 26% 15% 20% 29% 19% 22% 20% 8

10 always/sometimes, than once a month, yes) to Watched (online or on television) a local public meeting 25% 30% 21% 26% 21% 37% 15% 26% 38% 23% 28% 25% Read or watch local news (via television, paper, computer, etc.) 91% 80% 83% 86% 82% 92% 78% 85% 94% 85% 85% 85% Vote in local elections 81% 85% 86% 94% 89% 85% 84% 87% 93% 88% 87% 88% Table 28: Community Focus Areas essential/very important) to feeling of safety in Denver 91% 87% 86% 91% 88% 92% 83% 91% 94% 89% 88% 89% ease of getting to the places you usually have to visit 90% 90% 84% 92% 89% 88% 87% 90% 89% 89% 88% 89% Quality of overall natural environment in Denver 85% 85% 83% 87% 85% 83% 85% 86% 82% 84% 85% 85% "built environment" of Denver (including overall design, buildings, parks and transportation systems) 74% 75% 73% 81% 75% 79% 71% 78% 79% 75% 76% 76% Health and wellness opportunities in Denver 92% 80% 71% 66% 74% 81% 67% 74% 88% 76% 75% 75% opportunities for education and enrichment 89% 88% 77% 76% 79% 88% 77% 81% 87% 81% 82% 81% economic health of Denver 94% 92% 88% 93% 91% 92% 92% 90% 92% 89% 94% 91% Sense of community 88% 77% 72% 71% 72% 86% 71% 75% 83% 74% 77% 75% Table 29: Contact with City of Denver Employee to $100,000 or Have you had any in-person, phone or contact with an employee of the City of Denver within the last 12 months (including police, receptionists, planners or any others)? 32% 51% 56% 56% 52% 48% 45% 56% 52% 48% 55% 51% Table 30: Impression of Contact with City of Denver Employee(s) What was your impression of the employee(s) of the City of Denver in your most recent contact? (Percent rating as "excellent" or "good"). to Knowledge 74% 73% 75% 77% 77% 70% 70% 77% 80% 75% 76% 75% Responsiveness 62% 71% 67% 71% 67% 73% 64% 73% 69% 68% 69% 69% Courtesy 68% 65% 74% 81% 76% 67% 65% 77% 80% 73% 75% 74% impression 68% 71% 70% 73% 72% 67% 65% 73% 76% 74% 69% 71% 9

11 Table 31: Methods of Payment How likely, if at all, would you be to use each of the following methods of payment to conduct financial transactions with the City? (Percent rating as "very likely" or "somewhat likely"). to $100,000 or Cash 68% 63% 45% 23% 41% 60% 55% 40% 40% 43% 49% 46% Credit card/debit card 85% 97% 96% 99% 97% 90% 98% 97% 89% 96% 95% 95% Check 62% 52% 58% 60% 59% 55% 41% 61% 81% 62% 55% 58% Table 32: Methods to Conduct Financial Transactions How likely, if at all, would you be to use each of the following methods to conduct financial transactions with the City? (Percent rating as "very likely" or "somewhat likely"). to $100,000 or Web 59% 85% 90% 96% 90% 76% 97% 91% 59% 84% 88% 86% Mobile application 47% 57% 60% 68% 60% 58% 71% 64% 32% 61% 59% 60% 52% 60% 64% 76% 65% 63% 66% 68% 58% 65% 64% 64% Phone 72% 71% 74% 63% 68% 72% 70% 65% 76% 72% 68% 70% In-person 81% 70% 65% 54% 62% 75% 61% 64% 74% 64% 66% 66% Table 33: Managing Police Officer Conduct to To what extent do you agree or disagree with the following statement: "The City of Denver government does a good job of managing police officer conduct"? 48% 65% 68% 66% 67% 57% 63% 66% 61% 70% 58% 64% Table : Improvements to Customer Service As the City considers ways to improve its customer service, how important, if at all, should the following be? (Percent rating as "essential" or "very important"). to $100,000 or Shorter wait time for lines 81% 67% 65% 67% 69% 68% 59% 70% 79% 74% 63% 69% Faster processing time for transactions and paperwork 90% 82% 82% 74% 78% 87% 76% 81% 85% 80% 81% 81% Business hours that sync with my schedule 74% 76% 66% 67% 69% 71% 74% 70% 66% 74% 66% 70% Ease in getting my questions answered 92% 87% 87% 84% 87% 86% 81% 91% 89% 90% 84% 87% More polite/courteous interactions with City employees 88% 79% 76% 67% 74% 81% 71% 77% 80% 80% 72% 76% Clearer information on the City website 85% 83% 84% 80% 82% 84% 85% 85% 77% 86% 80% 83% Increased access to City services in my neighborhood 84% 63% 70% 58% 62% 82% 63% 69% 70% 73% 62% 68% 10

12 Table 35: Contact with 311 to In the past 12 months have your or anyone in your household contacted 311? 29% 27% 31% 40% 30% 38% 20% 38% 41% 29% 35% 32% Table 36: Impression of Contact with 311 What was your impression of the 311 agent in your most recent contact? (Percent rating as "excellent" or "good"). to Knowledge 68% 85% 78% 82% 80% 79% 89% 71% 85% 85% 76% 80% Responsiveness 67% 80% 74% 79% 77% 76% 82% 69% 82% 79% 74% 76% Courtesy 71% 83% 83% 88% 87% 77% 93% 77% 86% 88% 81% 84% impression 70% 75% 73% 79% 77% 73% 87% 63% 83% 79% 73% 75% 11