Citizen Satisfaction Survey Data

Transcription

1 Citizen Satisfaction Survey Data

2 Did You Respond to Previous Surveys? Yes 49% 53% 26% 64% 48% No 51% 47% 74% 36% 52%

3 Do You Believe That City Services Have Improved, Worsened, Or Stayed The Same Since The Citizen Satisfaction Survey Last Year? * Improved 17% 15% Stayed the Same 66% 67% 69% 69% Worsened 17% 17% 11% 11% *Question not asked in 2017 Survey

4 Priority for Spending on Street Maintenance More 38% 48% 12% 39% The Same Amount 46% 46% 55% 52% 52% Less 16% 6% 35% 37%

5 Satisfaction With General Government Very Satisfied 22% 15% 13% 13% 22% Satisfied 54% 49% 48% 54% 52% N/A 7% 28% 18% 16% Dissatisfied 11% 11% 9% 12% 6% Very Dissatisfied 5% 4% 3% 4% 3%

6 Satisfaction With Public Safety Very Satisfied 49% 16% 36% 48% 55% Satisfied 55% 49% 44% 36% N/A 5% 11% 5% 5% Dissatisfied 2% 13% 3% 2% 2% Very Dissatisfied 4% 5% 2% 1% 1%

7 Satisfaction With Public Works Very Satisfied 24% 48% 18% 17% 23% Satisfied 51% 12% 52% 58% 57% N/A 5% 6% 8% 4% 4% Dissatisfied 15% 26% 16% 13% 13% Very Dissatisfied 4% 8% 6% 7% 3%

8 Satisfaction With Leisure Services Very Satisfied 57% 47% 51% 54% 57% Satisfied 34% 41% 38% 31% N/A 5% 8% 5% 6% 7% Dissatisfied 3% 2% 3% 2% 4% Very Dissatisfied 2% 2% 1% 1% 1%

9 Satisfaction With Conservation & Development Very Satisfied 47% 32% 35% 37% 43% Satisfied 39% 48% 46% 47% 41% N/A 5% 9% 9% 5% 6% Dissatisfied 7% 8% 7% 8% 8% Very Dissatisfied 3% 3% 3% 2% 2%

10 Quality of Customer Service by City Employees Very Satisfied 29% 27% 26% 24% 34% Satisfied 43% 49% 48% 47% 53% 42% N/A 24% 14% 27% 19% Dissatisfied 2% 6% 6% 5% 3% 3% Very Dissatisfied 1% 3% 1% 2% 1% 1%

11 Effectiveness of City Communication With The Public Very Satisfied 31% 27% 21% 18% 29% 28% Satisfied 42% 47% 55% 54% 54% 51% N/A 19% 12% 15% 6% 9% Dissatisfied 6% 11% 11% 8% Very Dissatisfied 2% 3% 2% 2% 3% 2%

12 Satisfaction with City Efforts To Prevent Crime Very Satisfied 25% 36% 22% 21% 36% Satisfied 52% 52% 59% 55% 56% 5 N/A 22% 6% 16% 19% 11% 12% Dissatisfied 1% 4% 2% 4% 2% 1% Very Dissatisfied 3% 1% 1% 1% 1%

13 Satisfaction with Enforcement of Local Traffic Laws Very Satisfied 32% 18% 18% 23% 31% Satisfied 52% 48% 57% 57% 6 53% N/A 18% 4% 15% 12% 9% 7% Dissatisfied 7% 12% 8% 9% 6% 7% Very Dissatisfied 2% 4% 2% 3% 2% 2%

14 Satisfaction With How Quickly Police Respond to Emergencies Very Satisfied 32% 33% 21% 22% 28% 37% Satisfied 29% 29% 31% 29% 28% N/A 27% 35% 5 45% 42% 34% Dissatisfied 1% 1% 1% 1% 1% 1% Very Dissatisfied 2% 1%

15 Satisfaction With Response Of Police To Specific Problems In Your Neighborhood Or In The Community Very Satisfied 21% 27% 34% Satisfied 35% 35% 38% 34% N/A 39% 32% 29% Dissatisfied 3% 3% 2% 2% Very Dissatisfied 1% 1% 1% 1%

16 Satisfaction With The Middleton Fire District Very Satisfied 24% 25% 25% 37% Satisfied 34% 25% N/A 39% 47% 44% 33% Dissatisfied 1% 1% Very Dissatisfied 1% 1% 1%

17 Approximately How Many Times Did You Or Other Members Of Your Household Utilize (Public Lands, Rec and Forestry) During The Past Year? * 20+ times 47% 47% 48% 46% 54% times 15% 14% 14% 11% 6-10 times 11% 12% 16% 13% 13% 5 times or fewer 18% 19% 15% Zero 8% 9% 7% 7% 7% *Question not asked in 2017 Survey

18 Satisfaction With Public Lands And Forestry Very Satisfied 45% 52% 36% 39% 43% 42% Satisfied 38% 53% 44% 42% 43% N/A 11% 3% 5% 9% 9% 7% Dissatisfied 4% 4% 4% 5% 4% 6% Very Dissatisfied 1% 2% 1% 2% 3% 1%

19 Satisfaction With Recreation Programs Very Satisfied 17% 23% 12% 14% 29% Satisfied 31% 42% 35% 34% 27% N/A 49% 29% 46% 46% 6 24% Dissatisfied 3% 6% 6% 4% 3% 5% Very Dissatisfied 1% 1% 1% 1% 1%

20 Satisfaction With Senior Center Social Events (Parties, Music, Cards) * Very Satisfied 6% 5% 1% 6% Satisfied 9% 8% 2% 8% N/A 83% 86% 96% 86% Dissatisfied 1% 1% 1% Very Dissatisfied *Question not asked in 2017 Survey

21 Satisfaction With Senior Center Education Classes and Programs, Video Lecture Series, MATC Classes * Very Satisfied 7% 6% 2% 9% Satisfied 9% 7% 2% 7% N/A 83% 85% 96% 82% Dissatisfied 2% 1% 2% Very Dissatisfied *Question not asked in 2017 Survey

22 Satisfaction With Senior Center Health Education, Screenings, Support Groups * Very Satisfied 7% 5% 1% 6% Satisfied 9% 7% 2% 7% N/A 83% 88% 97% 85% Dissatisfied 1% 2% Very Dissatisfied *Question not asked in 2017 Survey

23 Satisfaction With Senior Center Case Management Services * Very Satisfied 6% 3% 1% 3% Satisfied 6% 6% 2% 5% N/A 87% 9 97% 91% Dissatisfied 1% Very Dissatisfied *Question not asked in 2017 Survey

24 Satisfaction With Senior Center Dining Center and Meals on wheels * Very Satisfied 6% 4% 1% 4% Satisfied 8% 4% 1% 5% N/A 85% 91% 97% 9 Dissatisfied 1% Very Dissatisfied 1% *Question not asked in 2017 Survey

25 Satisfaction With Senior Center Volunteer Opportunities * Very Satisfied 9% 5% 1% 6% Satisfied 9% 3% 9% N/A 79% 85% 96% 84% Dissatisfied 1% 1% 1% Very Dissatisfied *Question not asked in 2017 Survey

26 Approximately How Many Times Did You Or Other Members Of Your Household Visit The Middleton Public Library During The Past Year? * 20+ times 42% 43% 39% times 14% 11% 13% 18% 19% 6-10 times 13% 13% 14% 16% 14% 5 times or fewer 19% 23% 23% 19% 17% None 12% 11% 7% 11% *Question not asked in 2017 Survey

27 Satisfaction With The Library * Very Satisfied 6 64% 57% 59% 55% Satisfied 24% 22% 29% 31% Neutral 12% 9% 7% 12% Dissatisfied 1% 3% 3% 1% 2% Very Dissatisfied 3% 2% 1% 1% 2% *Question not asked in 2017 Survey

28 Satisfaction With Residential Trash Collection Very Satisfied 47% 36% 42% 5 47% Satisfied 47% 43% 49% 45% 41% 39% Neutral 6% 12% 7% Dissatisfied 2% 1% 4% 1% 2% 3% Very Dissatisfied 1% 1% 1% 1% 1% 1%

29 Satisfaction With Leaf & Brush Collection Very Satisfied 22% 43% 15% 17% 48% 25% Satisfied 43% 42% 44% 42% 39% 42% Neutral 22% 17% 16% Dissatisfied 4% 18% 16% 2% 15% Very Dissatisfied 2% 1% 6% 4% 1% 2%

30 Satisfaction With Curbside Recycling Very Satisfied 38% 19% 34% 41% 22% 47% Satisfied 45% 45% 47% 42% 44% 38% Neutral 14% 15% 12% 15% 12% 12% Dissatisfied 3% 17% 5% 2% 19% 2% Very Dissatisfied 1% 4% 1% 1% 3% 1%

31 Satisfaction With Street Sweeping Very Satisfied 26% 23% 14% 19% 25% Satisfied 44% 57% 64% 6 57% 54% Neutral 25% 9% 11% 14% 9% 11% Dissatisfied 3% 9% 8% 6% 8% 4% Very Dissatisfied 1% 1% 3% 1% 1%

32 Satisfaction With Water Service Very Satisfied 32% 24% 23% 25% 29% 34% Satisfied 49% 47% 61% 56% 57% 53% Neutral 14% 4% 9% 14% 9% Dissatisfied 3% 17% 4% 3% 3% 2% Very Dissatisfied 2% 8% 3% 1% 2% 1%

33 Satisfaction With Snow Removal Very Satisfied 29% 32% 22% 22% 27% Satisfied 46% 58% 56% 57% 61% 53% Neutral 14% 8% 5% 6% 3% 5% Dissatisfied 8% 1% 14% 11% 11% Very Dissatisfied 2% 1% 6% 4% 4% 4%

34 Satisfaction With Recycling Center Very Satisfied 27% 33% Satisfied 36% 33% Neutral 34% 31% Dissatisfied 2% 2% Very Dissatisfied 1%

35 Satisfaction With City s Efforts to Provide Safe Bicycle and Pedestrian Facilities* Very Satisfied 35% 21% 19% 24% Satisfied 44% 54% 53% 56% Neutral 8% 9% 15% 4% Dissatisfied 9% 14% 11% Very Dissatisfied 4% 3% 3% 5% *Question not asked in 2012 or 2016 surveys

36 Satisfaction With Sustainability Programs Initiated By The City * Very Satisfied 6 64% 57% 59% 55% Satisfied 24% 22% 29% 31% Neutral 12% 9% 7% 12% Dissatisfied 1% 3% 3% 1% 2% Very Dissatisfied 3% *Question 2% not asked 1% in 2017 Survey 1% 2%

37 Which Of The Following Do You Use To Get Information About The City? * Govdelivery 320 x x x x x Utility Bill x Local Newspaper x x City Cable Channel Regional Newspaper Online News Sources 47 x x x x x x x City Website x Social Media x Other Internet Sites x x Other 54 x x Notify Me x x Middleton Times Tribune Middleton Review x x x x 29 x x x x x 12 x *Question not asked in 2017 Survey

38 Satisfaction With Community Information? Very Satisfied 5% 3% 12% 4% 8% Satisfied 63% 65% 64% 7 57% Neutral 22% 19% 12% 17% 29% Dissatisfied 11% 11% 7% 6% Very Dissatisfied 1% 2% 2% 2% 1%

39 Satisfaction With Condition of City Streets Very Satisfied 16% 15% 6% 9% 9% 17% Satisfied 55% 51% 42% 6 54% 56% Neutral 14% 2% 1% 1% 1% Dissatisfied 11% 34% 21% 25% 19% Very Dissatisfied 4% 13% 16% 9% 11% 8%

40 Satisfaction With Condition of Streets in Your Neighborhood Very Satisfied 16% 14% 11% 13% 14% Satisfied 47% 45% 42% 51% 53% 47% Neutral 16% 2% 2% 3% 2% 3% Dissatisfied 14% 23% 27% 22% 21% 18% Very Dissatisfied 7% 17% 18% 11% 12%

41 Satisfaction With Condition of Street Signs and Traffic Signals Very Satisfied 24% 27% 21% 22% 33% Satisfied 59% 66% 73% 72% 71% 61% Neutral 11% 1% 1% 1% 2% 2% Dissatisfied 4% 5% 5% 5% 4% 3% Very Dissatisfied 1% 1% 1% 2% 1%

42 Satisfaction With Condition of Sidewalks Very Satisfied 19% 15% 15% 15% 25% Satisfied 53% 69% 72% 71% 69% 59% Neutral 19% 1% 2% 3% 2% 4% Dissatisfied 8% 9% 9% 13% 11% Very Dissatisfied 1% 1% 2% 2% 1% 1%

43 Satisfaction With Attractiveness of Streetscapes and Medians Very Satisfied 18% 19% 14% 18% 18% 26% Satisfied 5 57% 61% 65% 61% 58% Neutral 19% 2% 3% 2% 2% 2% Dissatisfied 18% 17% 12% 17% 11% Very Dissatisfied 3% 4% 5% 3% 2% 3%

44 Satisfaction With Adequacy of Street Lighting Very Satisfied 18% 21% 15% 19% 15% 25% Satisfied 55% 64% 71% 68% 72% 64% Neutral 17% 1% 2% 2% 2% 2% Dissatisfied 8% 12% 8% Very Dissatisfied 2% 3% 3% 2% 1% 1%

45 Satisfaction With Cleanliness of City Streets Very Satisfied 24% 24% 24% 22% 39% Satisfied 59% 71% 7 71% 72% 58% Neutral 14% 1% 1% 1% 1% 2% Dissatisfied 3% 4% 7% 3% 4% 2% Very Dissatisfied 1% 3% 1% 1%

46 Satisfaction With The City s Fiscal Performance Very Satisfied 12% 12% 7% 7% 11% 17% Satisfied 35% 53% 49% 44% 43% 51% Neutral 37% 13% 21% 35% 26% 21% Dissatisfied 13% 17% 15% 11% 15% 9% Very Dissatisfied 3% 6% 8% 3% 5% 2%

47 Value You Receive From Your Taxes Regarding Overall City Services And Programs Very Satisfied 12% 18% 11% 12% 17% 24% Satisfied 35% 55% 58% 56% 57% 52% Neutral 37% 6% 8% 14% 5% Dissatisfied 13% 17% 17% 14% 19% 11% Very Dissatisfied 3% 5% 7% 4% 2% 3%

48 What Are The Top 3 City Priorities That Should Receive The Most Staff Attention And Funding Focus Over The Next 2 Years? Average Rating More Attention Street Maintenance Public Works Police EMS Public Lands, Recreation and Forestry Fire Planning and Community Development Library Public Transit Senior Center Pleasant View Golf Course Less Attention

49 What Are The Top 3 City Priorities That Should Receive The Most Staff Attention And Funding Focus Over The Long Term? Average Rating More Attention Street Maintenance Other Public Works Police EMS Planning and Community Development Public Lands, Recreation and Forestry Fire Library Public Transit Senior Center Pleasant View Golf Course Less Attention

50 Rate The City of Middleton As A Place To Live Excellent 69% 51% 55% 64% 63% 73% Good 26% 34% 34% 29% 31% 23% Okay 5% 12% 9% 6% 6% 4% Bad 1% 1% Very Bad 1%

51 Rate The City of Middleton As A Place Raise Children Excellent 69% 57% 57% 66% 65% 73% Good 26% 31% 32% 27% 29% 23% Okay 5% 9% 6% 6% 4% Bad 1% 1% 1% Very Bad 1% 1%

52 Rate The City of Middleton As A Place To Work Excellent 43% 32% 35% 46% Good 39% 41% 39% 43% 37% 37% Okay 16% 22% 23% 15% 19% 15% Bad 1% 3% 2% 1% 3% 1% Very Bad 2% 1%

53 Rate The City of Middleton As A Place To Retire Excellent 35% 17% 24% 32% 31% Good 34% 27% 34% 34% 33% Okay 23% 38% 32% 26% 26% Bad 6% 13% 9% 6% 8% 5% Very Bad 2% 5% 4% 2% 1% 2%

54 Rate The City of Middleton As A Place To Visit Excellent 32% 23% 23% 29% 34% 31% Good 43% 39% 43% 43% 39% 38% Okay 23% 33% 27% 25% 26% 28% Bad 2% 4% 5% 2% 1% 3% Very Bad 1% 2% 1%

55 Rate The City of Middleton As A Place To Play Excellent 34% 28% 35% 36% 38% Good 45% 41% 45% 42% 41% Okay 19% 25% 24% 23% 19% Bad 1% 3% 1% 2% 2% Very Bad 1% 1% 1%

56 Rate The City of Middleton As A City Moving In The Right Direction Excellent 34% 25% 35% 35% 38% Good 39% 38% 42% 36% 38% Okay 22% 22% 23% 17% 19% 16% Bad 3% 9% 5% 5% 8% 6% Very Bad 1% 4% 4% 2% 3% 1%

57 Rate The City Of Middleton As A Place That Provides Efficient Services Excellent 35% 28% 27% 33% 35% 38% Good 45% 38% 41% 45% 39% 41% Okay 17% 24% 26% 18% 19% 16% Bad 2% 7% 4% 4% 5% 3% Very Bad 1% 4% 2% 1% 1% 2%

58 Age Of Survey Participant * % 19% 22% 24% 26% 55 to 64 27% 19% 29% 22% 26% 45 to 54 23% 26% 22% 23% 25% 35 to 44 19% 25% 19% 19% 17% 25 to 34 8% 11% 9% 11% 7% Under 25 1% 2% 2% *Question not asked in 2017 Survey