egep Economic Model: Final Report on the Benefits, Costs and Financing of egovernment

Transcription

1 MPRA Munich Personal RePEc Archive egep Economic Model: Final Report on the Benefits Costs and Financing of egovernment Marcella Corsi and Carlo D Ippoliti and Andrea Gumina and Michele Battisti European Commission DG Information Society and Media 25. March 2006 Online at MPRA Paper No posted 3. October 20 09:26 UTC

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3 * + * -. * -.! * /. 0 /. 0! /2. 3 * 3 * * ** * *! ! 92:+ ; 7 3 <: =223 *# " > 6@8 6 A8! * *69 BA@8 0 6+<=8*" + ** CCD> E *! CCD9>*3 CCD> F" CCD>+ F;!"# $ & $ " ""!&$ "

4 = > & G & G 7&G 9& G & ""! + &! & ""# + $" + > > E : :E#: &9E*;40; = "":9:"39:9 C 3;*> ""> "H ""# ""# $ " ""!&$ "

5 # 2 A ""! & # 2 & # #*6: 8 & I8& 2 : " & > I& & E& & 68 E7 33": 2 : && I 6 8-& F> & + "& I > & 2J & > F & 2 & & 2 &2 :62:8 & $ " ""!&$ " *

6 & & 7: & 2 J& * &I 2 4 I & & 2& & :: F ICT Capital deepening Embodied tech. progress Average Labour Productivity Total Factor Productivity Labour productivity Firm s productivity MFP Economic Growth -&>/ & & & : 2 & I & C& :H H & F F F F : & H * HH&I68 I & $ " ""!&$ "

7 :> ::: & I :: & : & III& > & & 2 > & I: 2 > I 2 & & I 2 & :6 7 8& I ICT accelerator dynamic eco. of scale Cumulative processes Aggregate Demand Employment Increasing Productive capacity multiplier Economic Growth -&>/ & + 2 :& &:-& > & & & 2 : $ " ""!&$ "!

8 &2 > = H H&!"# $ $ & $ $ $ & # $ * / & : & :& : & & & I&H& 2 = & E & &I E& &. /+ I +! "! K> & FF & I F 6 0 & > +-! "!.# 7 & I 7 > & I J & & & & I& > & &+ 2/ 2 π > + / π F & & 2&J $ " ""!&$ " #

9 I 2& & & & I & &5 2: I & & & & & I & & 6 & & I &FI F F & & I > &&& & # 7 & :@ & : 2 & &68& E& I 6 :8@>2 & & J& I & > +-0.# 068+@ & +F0 & 68 - H I> 68& & &H # + I & 6 8 I& H H I $ " ""!&$ " ;

10 H I6+98 I&HI & I && H & & & & HF & &::& & & H & 5: && 2 E& "" : & "" H : & "" =H : : : : A """ & < """ & C "" : F 33& """& "" : I H& & A H & H 3 2 & 2 ""*& H& & C E L & :: H :$2 """$2 "" E& E& : & """ H "" : & : I> : : : : & & & F $ " ""!&$ " 0

11 "" H& F > ""*&2 E:! =I & """& "" & "" &222 "" & &I & II &<7$&> F 4 2 & I E& & > I & : & & & I = 2 & 2 2 & I 2 & 5 H 2 F I F H 2 & 2 F & $ 2$ 3 2 > *J $ " ""!&$ " 3

12 * J * 92:< + **J *J! <2: *!J * *! & & *# -&& > E>EJ $E>$EJ $E>$E 45 45#E : I > & 68 & &> ASCU = Averagewaitingtimeforchannel * channeluse* averagecompensationperusers rangeperhour * users range & & & &! && 7 & 7 <& &&68& 2 $E&&&IF #$E& &F 68&F 6 8 & I I & 2 J & I $E& & & & & E # $E $E : & 68 $E H & & $E& 5! & $ " ""!&$ " "

13 5 & =&E& 67 8#90 & F 2 & > J J 7"" # 2 & > >J H $ E $E&4$E$E - $E4$EJ HIJ J C J 9 I 6 8&I &7K 2 6I8 I # I 68& GDP PS $ & ; > < MN $ & # 2&&I > & I & & J I& I ; > b YPSd Y & b M 6 8 PSd M & & $ " ""!&$ "

14 7" 8 # 8 & & F & 6 8 : & & F > 5 :9 ; & 68 J 9 < & 8 0. > : & : > & ; J + < E <E I: J 7 H > 5 & & F $ #& # 4 * & & & : & & & & I : : & & 6 8 : & 0 > [ wb c ] 0 b Y PS efy = Pr Pr * wb t + Pr Pr * wc t + Pr Pr b PS ef PS ef b t b t c t c t g t g t * + t M6 8J > Y PS efy M$ &J Prb t Prb t Prc t Prc t Pr g t Pr g t M4 9:J M4 :J M4 :J w b tm684 &J w c tm@&j $ " ""!&$ "

15 / I & F 3 & & : &4 : & 2 4 F & & : #4 */ $ & I & 2; & 2 2: & F & 6 :8 7 & & I " > $& C & w b c t > > $ 9 : C : + 2@ & : C& " * b PS ns Y PS ns = Pr ns * ts + UOns + I ns = + = + & $ : $ $ : = <E & = 94 $ C & Y PS ns MC &J b PS nsmc J Prns M C&J ts M :C&J * UO ns M < E C :&J I ns M &C $ " ""!&$ " *

16 < & 2 <E & I H 6 F8 68 $ : $ /H7 5 F 5 & & F &! # "& & & 2 > & & I& & F &&C 4 F O& & F I &&& ;$ < & I F & : & F F & > : J & & & & < 2& $ 2> C H& & & >: J ::I & 2 $ " ""!&$ "

17 I > & J : I 68 H F I H & &P 7 7> F * 7 & = $ < + + 9C + #6"& & #9 & I 4 &26+7 8= $ $ $ < $ H & I & & 68 7 H && > $& :& : & & :& * b Y PS = b YPSd + b PS ef Y PS efy + b PS ns Y PS ns + b PS eft Y PS eft& Y PS Y PSd Y PS efy M&J M&J M$ &J MC &J Y PS ns Y PS eft M6 8& $ " ""!&$ "!

18 $& : & : / 6 F8 & I 5 & L & & 4 F -& & 2 >! J # J > $& : & 2 :: L ; J 0 H & 6 8& I & 3 > = W W PS t jn = PS i t jn N * k * PS t jn i W PS t jnm& & J k i M& <E : J * N PS t jnm 2 <E : P! hw t nmj P # sw t nmj P ; cp t n M P 0 tp t nm $ " ""!&$ " #

19 : & : > & 4 F& 4 2:> 3 " > +7 = = = $& : & $ : : & :. & <E7 & 2: 6 8 I:> & 2: & 2: & H & && W L = π & & : &2 2 9 & 3 P egov t n = P hw t n + P sw t n + P cp t n + P tp t n Pegov t jn & $ " ""!&$ " ; M : & & : " c W PS t n P egov t n & c M6+7 8&J

20 & & / & > > -& & 68 E&& I& & I 2 & I 4 & : F&692:< + 8 > +:@ = = = $ & $ E& : & < E & E&$E $ & : & 7 $ $E& L PS t W PS t = & π PS t LPS t M&<E d LPS t + ASCU t + ASVU t > t M & 5 & :&J ASCU ASVU t M&& :&J $ " ""!&$ " 0

21 3 "" #9 / H 2 & 6 8 & & > & & & & && & I 6+7 8& I & F& > I JI! J I # J I ; > 0 > : 4 A5 B H 2 & 2 & > & = = I & : I & : : & : & I & : I & : * eit jn# E hw t jn! E sw t jn # E cp t jn ; E tp t jn e E + E + E + E 0 hw t jn sw t jn cp t jn tp t jn $ " ""!&$ " 3

22 2 : / & 2 2: & & 68 & & & : : &> I :& & & H &F 22 3 > -& $ $ π PS t + e E = by hw t jn PS + c W + E sw t jn PS t n + E P cp t jn egov t n + E + d L tp t jn PS t + ASCU + f ht+ rs+ li t t + ASVU t + && &I C "!"! > 9 F & #! : & + H 2 & = 3 f ht rs + li t = = + $: & $: & $ & $ " ""!&$ " "

23 68 & & > I *" J I * J I * J I ** J & * > / & β : 8 H & & F& I > β = I I I I # 3 & / FCCD27 I C& 2 F & > I *" hw t E * sw t E * cp t E ** tp t * E GDP t = β E hw t + E sw t + E cp t + Etp t PS I 2 $ " ""!&$ "

24 & : J F & 2 I & & II & & && & :& F& F & & 6 28 & F " $ D > *&* :> > :* * * *! E 2 I F H + F />H@ & A E L & A 9 BA@+< 3 /8;&F 0 I H 6H 86 8 $ " ""!&$ "

25 33; F2 7& I + 233; 2 I I II2I I& & I / "" I"&""" J ; I2 F F CCD > : F & New revenues F & 6H 8 I > "" "Q ""& 0"Q : & $ " ""!&$ " *

26 ! R3" > I """""""F &R " F """&R*" :#&""" &R" E F :> Number of Employees HI &FF &*&"""!Q2 / & & :: " $ " ""!&$ "

27 Costs of hardware and software global expenses in hardware and software last two years expenses in hardware and software for the programme C I 3 "QI HF&"" & I : & &: F "&""" 2 > 2 333C """R3&!""&"""#0Q I R &!""&"""* Q & & & & & & & 2H2& & > & :&I+7 & I ; &!Q!#Q R&"""&"""2 >!QR!&"""&"""!!QR#&"""&""" 3 /8G0 EL A A&!"!#$ $ " ""!&$ "!

28 I2 A A/ I : & I & & & 7 & & C < AA A 2 H #! E A& & I A< I 2 I 2 & > & & / A 2 2 F " 7 2 2& &F & 2 F& & F A< A<A H & F &- < & > 7FH & 2 & I & IF : E& F H $ " ""!&$ " #

29 ! :> > "#&""" 2 - < & 2 2 & & ""Q & F S &A hardware software 50 0 year -2 year - actual year F& 2 I & A& $ " ""!&$ " ;

30 - < & / & & & & & 2 & & & & & &&! 9 & "Q "!Q 3 /8.HGF0 / : > &= &=+& +H 30# #/ +C & I& F & = & & 33" = > & & ** 9 = + + : "" > F > / > ** & I4 2IF ; & &2 I +& ** $ " ""!&$ " 0

31 Files yearly dealt for services Automation of court Procedures Land Register and Companies Register Electronic Legal Communication Edict File H & = &=+ +H & F HI = R! ""&HR! < = "" 5 ""! 00Q "!Q :> &""" Q &!Q 2 2 -I ""# $ " ""!&$ " 3

32 Investment in hardware thousands of euro Investment for ICT services Other investment & I 7 & Investment led effect expenses consultancy training *" & #"Q & 33 3/8AB#0 & & EL * $ " ""!&$ " *"

33 = """& +<+<= &&& + *#! +< I& & 2 " I ""!+< 2 : < & I & I H& $+I > & I H& R#! ""R"# ""! Cost of staff :> Officers Managers #"2 0Q!"3+T9& "" ""2+< &!Q 2I& & $ " ""!&$ " *

34 Costs for hardware and software Hardware Software Q "" ""!& 2 : 2 "" I > I R R3 * #!Q!*Q "Q 3Q >4444U "! / HI < $+I *Q F F ;Q +< F +< & & + I & I I & 9+< 2 $ " ""!&$ " *

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

36 #7 2&9 """&6PC 7> 8&&$0&0;:"! 2& 9& =& H & "" & 6 E > <8&&!C*!& * 2&9&2&+2&+- ""*&6 E >/ H.8&!!& $3& 3!5*0 2& 9 22& ""& 6& < C8**+"* 28 $ " ""!&$ " *

37 ;<<I;/ " ;/" - 30":33" 33":33! 33!: """ #; "*!N4:"!NN ";N4 "#0NN 3 "*N4";NN "!*N4 "3NN "! "* #; " 0 ";# " " # 9 "0 " 3 L ""; "* H " "!! H+ " * "!!! "; "* C C ""0 " "3 " EL " # "# N M : & NNM : C>I9 => 2&<7 ""* $2 "" $ " ""!&$ " *!

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

39 ;/"!& Q "& " 30":30! 30!:33" 33":33! 33!: """ 33":33# 30":30! 30!:33" 33":33! 33!: """ 33:33; "! " 3 "! "*; #; "3 "* "* "# 9 "* "; JC " * JC " " " "# " " "*3 L " H " "0 "! "" H+ " * J " J " "* " " "* " ; "* "* " * J " J3 " " * "* " " " C " C "!3 "# EL " JK " * JM "#3 "!3 " " * "! " ; "! #; "# J4 "; JK3 "3; "# " "* "* "0; "!0 "* J "*! JC "! "# "* "*# " 0 "! "!3 A "* J "* J4 ";0 "! ""3 "0 " " C>I9 +> JJ3$ V "" $2 "" "" A ""* $ " ""!&$ " *;

40 ;3/!& " " & "& " 33": 33! 33!: """ 33": 33! 33!: """ 33": 33! 33!: """ " " " " "3 ";# "!; " 3 L " " * "!# "3! H+ " ; "! "; ";# " "* "0 " "## ";; "# "* A " 3 "# C " ; "!* " ;! EL " "# E "! "0!* *0 "! " C>I9 +>$2 """ A "" $ " ""!&$ " *0

41 ;<<I./5 & :2&9 """!!!3 :2&9&=&H&& "" &6E> <8&< C*!& "" 4 &! *: 2& 9& 2& +& 2& +- ""*& 6 E >/ H.8& & $ 3& *4 ""*& 3!5*0!!!3 : && & "" & 6 C < 8& < & C*& "" 4& 3!:&H "" &6.8&E +& 3 #:2&+&<7&& & ""*&67 : E 8& + :#0& &!0:; */:< : 6=> :* * ;: A& ""& 6 ; 8& &-E& 3*3 0: & ""& & +V 5 & 6> & 8&/& 0: 3A "" 3*3 $ " ""!&$ " *3

42 ;<<I/ * This is the questionnaire that the egep Study Group is submitting in order to gather the data necessary for testing the Economic Model which is one of the three main line of activity of the project. Your contribution in filling this questionnaire is fundamental in supporting egep work. Both we as the contractor and the Commission financing this project are fully aware of the methodological/conceptual and practical problems entailed in gathering the information required. In light of these difficulties it is clear that our objective is not to produce figures that can be considered ias official statistics. We do ask you to signal the difficulties and limitation of the data you provide to us but also to make an effort to give us any type of data that we could use to test our model. The information gathered through the questionnaire will be processed by the egep Study Group and will subsequently be discussed and integrated by the EU partners on the occasion of the 3 rd workshop which will be held in November. The outcome of the final analysis will then be published on a web site specifically created for the project s participants to share information. For additional information on completion of this questionnaire please contact: Prof. Marcella Corsi mcorsi@luiss.it Dott. Andrea Gumina agumina@luiss.it. Back-office Reorganisation Effect.2 Please enter the number of employees in your institution absolute value:.. Please enter the number of employees directly involved in delivering e- Government services absolute value:.3 Staff composition. Please divide your staff by category. Enter data for the last 4 years. Managers Year 3 Year 2 Year - Current year Officers $ " ""!&$ " "

43 2. Ricardo s Effect 2. Cost of staff 2.. Please specify how the average salary has changed in the last four years in the organization units which deliver e-government services. Enter yearly data absolute value for the last four years by staff category. Managers Year 3 Year 2 Year - Current year Officers 2..2 Please specify how the average salary has changed in the last four years within your institution as a whole. Enter yearly data absolute value for the last four years by staff category. Managers Year 3 Year 2 Year - Current year Officers 2.2 Cost of hardware Please specify the amount of investments in hardware made by your institution to deliver e- Government services in the last four years. Year 3 Year 2 Year - Current year Please specify the amount of investments for replacement percentage. Year 3 Year 2 Year - Current year 2.3 Cost of software This segment includes the following types of hardware for IT/IS purposes: $ " ""!&$ " PCs desktops and Portable PCs laptops notebooks; Servers; Mainframes; Other peripherals printers scanners fax machines etc. 36 System Software Operating systems OS such as Windows Linux Unix etc; Application Software Off-the-shelf and/or customised Applications.

44 2.3. Please specify the amount of investments in software made by your institution to deliver e- Government services in the last four years. Year 3 Year 2 Year - Current year Please specify the amount of investments for software replacement percentage Year 3 Year 2 Year - Current year 2.4 Cost of consulting 2.4. Please specify the amount of investments in consulting made by your institution to deliver e-government services in the last four years. Year 3 Year 2 Year - Current year 2.5 Cost of training 2.5. Please specify the amount of investments in training made by your institution to deliver e- Government services in the last four years. Year 3 Year 2 Year - Current year 3. Smith s effect 3. Impact on financial revenues of the institution 3.. New financial resources Please specify if e-government services have brought to an increase in the institution s capacity to acquire resources in the form of Increase of collected taxes in absolute value yes/no Increase of taxes/tariffs on services yes/no of euros of euros Revenues from services which did not exist in the past yes/no of euros 3..2 Managing and coordinating financial resources $ " ""!&$ "

45 Please specify if the introduction of e-government services has improved the management of the Public Administration budget: Improvement in the control of the expenditure flows yes/no Improvement in the coordination between spending commitments and payments yes/no 4. Service specific questionnaire 4. Please enter up to five e-government services which your institution offers and considers the most strategic ones. Service Service 2 Service 3 Service 4 Service 5 Please answer to the following questions referring to each of the e-government service you provide. Service 4.2 Savings investments and reallocations of resources which are linked to the above services 4.2. Cost savings. Please specify if the service has generated a saving on: operational costs due to the service delivery yes/no staff costs yes/no time needed to deal with dossiers yes/no of euros of euros of euros average waiting time by different type of constituency yes/no of euros Additional investment. Please specify the financial investment which was needed to deliver this service introducing new technologies. Euros $ " ""!&$ " *

46 4.2.3 Reallocation of human resources HR. Please specify how the composition of the organization unit in charge of the service delivery has changed in the last four years: Enter the number of external HR which have been acquired for that purpose Year 3 Year 2 Year - Current year Enter the number of HR who have been transferred to the organization unit within your institution Year 3 Year 2 Year - Current year Enter the number of HR who have been transferred from the organization unit to another organization unit in the same institution because they were in excess. Year 3 Year 2 Year - Current year Enter the number of HR which have been dismissed. Year 3 Year 2 Year - Current year Variation in time efficiency. Please specify if adopting an e-government approach in delivering this service has increased the efficiency of its delivery. Yes/no If yes please quantify the amount of files yearly dealt with by register numbers. Year 3 Year 2 Year - Current year If possible provide comparable data about a service delivered traditionally Year 3 Year 2 Year - Current year $ " ""!&$ "

47 Service Savings investments and reallocations of resources which are linked to the above services 4.2. Cost savings. Please specify if the service has generated a saving on: operational costs due to the service delivery yes/no staff costs yes/no time needed to deal with dossiers yes/no of euros of euros of euros average waiting time by different type of constituency yes/no of euros Additional investment. Please specify the financial investment which was needed to deliver this service introducing new technologies. Euros Reallocation of human resources HR. Please specify how the composition of the organization unit in charge of the service delivery has changed in the last four years: Enter the number of external HR which have been acquired for that purpose Year 3 Year 2 Year - Current year Enter the number of HR who have been transferred to the organization unit within your institution Year 3 Year 2 Year - Current year Enter the number of HR who have been transferred from the organization unit to another organization unit in the same institution because they were in excess. Year 3 Year 2 Year - Current year $ " ""!&$ "! Enter the number of HR which have been dismissed.

48 Year 3 Year 2 Year - Current year Variation in time efficiency. Please specify if adopting an e-government approach in delivering this service has increased the efficiency of its delivery. Yes/no If yes please quantify the amount of files yearly dealt with by register numbers. Year 3 Year 2 Year - Current year If possible provide comparable data about a service delivered traditionally Year 3 Year 2 Year - Current year Service 3 KKKKK Service 4 KKKKKK Service 5. $ " ""!&$ " #

49 ;<<I!/ * &&& H F F O4C F & & & & & FC FF ": 2 & 8 3 D E ; 2 * H #9 :** N 9 N * NN NN. * + : : F NN #9 *! NN NN NN NN $ " ""!&$ " ;

50 ": 3 D E ; 2 * H W C #9 C :** N 9 C * C. * +@ C C : C : #9 *! $ " ""!&$ " 0

51 ": 2 A@&3 D E ; 2 * H F #9 & F C :* 9 * C C. * +@ C W : & F : #9 * C! $ " ""!&$ " 3

52 ": 2: 3 $ D * E & * ; 2. * H C W #9 & F C 9 :* * C 7 &! * +@ : : & F W & F " B *! N E= NN F 2&2I I $ " ""!&$ "!"

53 2 & 8 3 E &* H +@ N * * 5* "5 5 * *5 "" "" "" F & 5 WO4C W $ " ""!&$ "!

54 3 E &* H +@ N " " " " * * " " " " " 5 * *5 $ " ""!&$ "!

55 2 E &* H +@ N " " " 5 * *5 W F I $ " ""!&$ "!*

56 * 2: 3 E &* H +@ N " " " " " 5 * W I J I I J I I J I $ " ""!&$ "!

57 $ " ""!&$ "!!