RECEIVED APWU SEP WESTERN REGION COORDINATOR

Transcription

1 MANAGER. HUMAN RESOURCES PACFC AREA ~ UNTED STlTES!iiif POSTlL SERVCE September 10,2010 Omar Gnzalez Western Reginal Crdinatr, APWU 500 Airprt Blvd. #450 Burlingame, CA RECEVED APWU SEP WESTERN REGON COORDNATOR T?rxrl>aclfic Area Lcal($) 1 )western Area Lea/($} ( ) S. West Area Lce/($} [1 thhldlng nf Staffing ssue(s) [ 1 Grievance t.liminlstratlen Del ~~ Please [i ide',"". taka actin and reduce ssues t writ ng [ 1 Cmments Ornar M. Gnzalez, Crdinatr This is t advise yu f the intent f the Bay Valley District t utilize the prvisins f Article 12.5.C.5 f the Natinal Agreement t invluntarily reassign up t eighteen (18) full-time clerks at the eight (8) in eight (8) separate ffices frm the craft and/r installatin. The basis f this actin is a staffing and scheduling review cnducted at each f the identified ffices. The specifics as t the ffices and the impacts are set frth belw: POST OFFCE FT MPACT Vallej 4 Carmel 3 Pleasantn 4 Saratga 2 Santa Clara 1 Brentwd 2 Lafayette 1 Newark 1 TOTAL 18 The impacted clerks will be ntified f their invluntary reassignments by separate letter. The placement prcess wuld nrmally nt begin befre March 8, 2011; hwever, the lss f wrklad natinally and the financials f the Pstal Service may make it necessary t begin the placement prcess in advance f that date. By cpy f this ntice, we are authrizing the withhlding f up t eighteen (18) full-time residual assignments in the clerk, carrier, mail handler and custdial crafts in plants and pst ffices within a 900 mile radius f the impacted sites. Attached fr yur review are cpies f the autmated impact statements (AR), the peratinal data supprting the need t excess and the senirity lists fr each impacted ffice with the eighteen (18) junir full-time clerks identified. Please add this impact t the agenda fr the next meeting. ~~~s 1Jf2- C ;.., Attachments RANCHO CARMEL DR RM. 227 SAN DEGO, CA PHONE: FAX:

2 - 2 - cc: Area Manager, Operatins Supprt Area Manager, Finance Area, Manager, Human Resurces District Manager, Bay Valley Area Cmplement Crdinatr with attachments Manager, Human Resurces, Bay Valley District with attachments District Cmplement Crdinatr with attachments M. Peralta - NALC with attachments R. Siu - NPMHU with attachments Callie Grett with attachments Linda Shumate with attachments Janet Barrients with attachments

3 WrkHur mpact Reprt mpacted Bid Cluster nstallatin Address Area Name mpact Type Date f mpact Perid (Dates) f Review Perfnmed Reprt Prepared By Reprt Prepared Date Reviewed By Phne VALLEJO POST OFFCE PACFC Reductin Other Than by Attritin 12/ /06/2009 thru 06/ Ylanda Garcia-Martinez 09/ Richard Blanca. (510)

4 WrkHur mpact Reprt Craft = CLERK A B C D E F G Current Planned Weekly Hrs Mnthly Annual Annual FTE Current Average Weekly Savings Savings Wrk Hurs Savings FTE Yearly Weekly Hrs Hrs Savings Hr Rate Ttal OverTime mpact Current OT Current Planned OT Additinal Percent Planned OT Planned OT Average OT Rate per Week Planned OT Planned OT Hurs per Rate Weekly Hrs frm changes per Week per Week Week Ttal a 0% a a a 0% 2

5 WrkHur mpact Reprt-CLERK Preliminary Summary a. Ttal Planned Nn-OT Reductin per Mnth fr Regulars and PTRs b. Planned Reductin in Ttal OT Hurs per Mnth c. Planned Reductin in Casual Nn-OT Hurs per Mnth d. Planned Reductin in PTF Nn-OT Hurs per Mnth e. Planned Reductin n TE Nn-OT Hurs per Mnth e. Ttal Planned Nn-OT Hurs per Mnth f. Ttal FTE Savings

6 :ustmer Service Variance CUSTOMER SERVCE VARANCE - [945]-BAY-VALLEY PFC VALLEJO PO - VALLEJO PO SCF Site MPOO B Date: Analysis Parld: t Custmer Setvice Days: 77 UnftLave: 24 Man Yr. 1 CAG: 0 Banchmar1t Oa188: FY 2009 WK 1 - FY 2009 WK 52 pas ;ria~~!~g~pc?'f,,~~l~~o~o ~_-.-_:~-.-_:.. ~.. -~~~_-.-. FTEE COMPLEMENT ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE % ACHEVED Full Time Clerk % Part Time Flexible Clerk % Part Time Regular Clerk % Full Time MH % Part nme Flexible MH % Part Time Regular MH % Full Time Equivalent Emp % Full Time Equivalent Hrs AutmatinMechanized (LDC41L-41F) WORKHOUR ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE % ACHEVED LOC 41 Llrs Hurs % LOC 41 Fits Hurs % Ttal Aut/Mech Hurs % Manual (LDC43-44) LOC 43L Hurs % LOC 43F Hurs % LOC 43P Hurs % LOC 43A Hurs % LDC43 Ttal % LOC 44 Hurs % Ttal Manual Hurs % RetaiVAdmin (LOC 42,45,48) LOC 42 Hurs % LOC 45 Hurs % LDC 48 Hurs % Ttal Retail/Admin Hurs % Ttal Functin Fur % WORKLOAD ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE % VARANCE LOC 41 TPF Urs Vl Pes % LOC 41 TPF Fits Vl Pes % Aut/Mech Vlume % LOC 43 Oist Vl Urs (Ft) 2,374 1, % LOC 43 Oist Vl Fits (Ft) 2,279 1, % LOC 43 Oist Vl PP/Sprs , % LDC 44 Bx Urs (Ft) 1,260 1, % LDC 44 Bx Fits (Ft) % Manual Vl (w/ PP/Sprs) 6,521 4, % Page 1 f2 ttp:1 csv/csy/avar/avar _ csv l.cfin?csv3 _ b _fin _ nbr= /29/2011)

7 :us~mer Service Variance Page 2 f2 LDC 45 Transactins , % Retail Transactin Vlume 106, ,135-1, % PRODUCTVTY ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE % ACHEVED LDC 41 Ltr PPH % LDC 41 Fit PPH % LDC 43 Dist Vl Ltrs FPH % LDC 43 Dist Vl Fits FPH % LDC 43 Dist PP/Sprs PPH % LOC 43 Allied Hrs per day % LDC 44 Bx L&F FPH % LDC 45 Min. per Trans % LDC 45 Trans per % UNT ROUTE AND DELVERES ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE % VARANCE City Rutes % Rural Rutes % CDS Rutes % POB Equivalent Rutes % City Deliveries % Rural Deliveries % CDS Deliveries % PO Bx Deliveries % FTES DALY STAFFNG ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE ClerkiMailhandler tp:llcsv/csv/avar/avar ~csv l.cfm?csv3 ~ b ~ fin ~ nbr= /29/2011)

8 ~u~tmer,':>ervlce vanance Menu Page 1 f -~ VALLEJO PO - VALLEJO PO - LDC 42 EARNED WORKHOURS WORKLOAD ELEMENT SOURCE VALUE CSVFACTORS BENCHMARK NCLUDES STB MNS / DAY BRM/PD #ACCT.POSTED AVERAGE DALY Minutes ea. Daily avg BRM/PD AVG PECES AVERAGE DALY 360 BRM/PO Pieces / = Minutes FLEXTME!APPROV MN Actual Authrized Other Tme 0.00 MERCHANDSE RETURN SVC AVERAGE DALY Minutes ea. Dailyavg PARCEL RETURN sve AVERAGE DALY Minutes ea. Dailyavg. 'lr-q?- Perid (77 Data Days) TOT. BENCHMARK MNUTES PDA Y ~ Reprt date 06/ TOT.LDC42 BENCHMARK HOURS Bld Lettering = District Level Editable Wrklad Elements p://csv/csv/avar/avar _ csv _ldc42 _ wksheet.cfin 6/29/201Q

9 ...-U03LVl''-'' '-'\.., V \..\.; "a.11a.11\.;1i::' lvllli::'uu Page t 2 WORKLOAD ELEMENT VALLEJO PO - VALLEJO PO - LDC 48 EARNED WORKHOURS SOURCE BENCH CSVFACTORS BENCHMARK VALUE NCLUDES STB MNS DAY 2ND NOTCES DL VS DELVERES minutes per 1000 ~liveries APC MANTENANCE # PER MACHNE per machine 0.00 AVG MALNGS PER #PER 0.00 Mailings *12 Mth * min BOX ACCOUNTABLE MAL ROUTES 1 per minutes per rute CALLER SERVCE (PAD) AVGDAY 4 Callers * minutes 4.85 CANCEL MAL ACTUAL MNUTES 0 Actual + (STB Faclr ) 0.00 CARRER ACCOUNTABLES ROUTES minutes per rute CFS MANTENANCE DELVERES minutes per 500 Deliveries COLLECTONS ACTUAL 90 Actual + (STB Faclr ) ; DSPATCH DLVS DELVERES minules per 1000 pssible EXPRESS MAL DELVERY ACTUAL 0 Actual + (STB Factr ) 0.00 EXPRESS/PRORTY SCANS #OFSCANS min fr each f the 1st min each> ~ FRM HOLDOUT AVGDAY 0 Firm Hlduts * minutes 0.00 FLEXTME APPROVMN Actual Authrized Other Time 0.00! GENERAL CLERK OFFCE LEVEL Lead Finance Level r 26 +(STB Faclr ) NXElUBBM DELVERES minutes per 500 Deliveries OFFSTE TRAVEUADMN ACTUAL MNUTES Actual + (STB Faclr ) OPN &CLS SUPPLES &SVCS #OF OFFCES minutes per ffice P.O. BOX MANT BOXES-RENTED 2340 Rented bxes * min POST OFFCE BOXES RENTED 2340 Nl Applicable PREMUM FOWARDNG SVC ACTUAL 5 Actual + (STB Faclr ) 5.36 ROUTES CDS DELVERES 0 Nt Applicable ROUTES CTY DELVERES Nt Applicable ROUTES RURAL DELVERES 4119 Nt Applicable

10 ... u.>.. V.lU"'.l u"'. v."'''' v a.tla.tu.,,.. Vlt;;UU Page 201"2 SCF/DDUlDDC PER SCF WRKST SCF Wrksheet + (STB Factr ) TELEPHONE DELVERES minutes per 1000 Deliveries VALDATE 1412 'S P~S minutes per VERFY DEPOSTTRANSMT #OFOFFCES minutes per Office Perid (77 Data Days) TOTAL EARNED MNUTES PDA Y Reprt date TOTAL LDC48 EARNED HOURS Bld Lettering = District Level Editable Wrklad Elements 6/29/2010

11 ::ustmer,service Variance Menu THE CSV COMPLEMENT MODEL SHOULD NOT BE THE SOLE SOURCE OF PERMANENT STAFFNG DECSONS. CUSTOMER SERVCE VARANCE - CLERKMALHANDLER COMPLEMENT Delivery Days: 302 VALLEJO PO - VALLEJO PO DATE :06/ Leave Replacement Calculatin Page! f! L... Type H", PerDa. Leave % Fnnula Emplye< Eamed Annual Leave % (CSV Avg Daily Hurs x 14.00%x(6 day wkl40 hr WHwk)= 1.94 ClerklMH(s) Sick Leave % (CSV Avg Daily Hurs x 3,50%x(6 day wkl40 hr WHwk)= 0.48 ClerkiMH(s) LWOP % (C5V Avg Daily Hurs x 1.00%x(6 day wkl40 hr WHwk)= 0.14 ClerklMH(s) (Subtract Overtime) % (CSV Avg Daily Hurs x 8.00%x(6 day wkl40 hr WHwk)= 1.11 ClerklMH(s) Net Ttal 10.50% Leave/OT Replacement Needs»» 1.45 ClerklMH(s) Replacement fr Replacement»» 0.15 ClerklMH(s) Ttal Leave Replacement»» 1.61 ClerklMH(s) ManYear(0<100, ,2=>200) 1 Current Rati FT/PT 86% 14% Target Rati FT/PT 60% 40% Current n Rlls Earned Cmplement Full Time Clerk 18 Full Time Clerk 9 Part Time Flexible Clerk 3 Part Time Flexible Clerk 6 Part Time Regular Clerk 0 Part Time Regular Clerk 0 Full Time Mailhandler 0 Full Time Mailhandler 0 Part Time Flexible Mailhandler 0 Part Time Flexible Mailhandler 0 Part Time Regular Mailhandler 0 Part Time Regular Mailhandler 0 Ttal F4 n Rlls 21 Ttal F4 Eamed 15 Current Actual Daily Hrs Emplyees Target Daily Hrs Emplyees LOC 41 ClerklMH(s) LOC 41 ClerklMH(s) LDC 42 ClerklMH(s) LDC 42 ClerklMH(s) LOC 43 ClerkiMH(s) LOC 43 ClerklMH(s) LOC 44 ClerklMH(s) LOC 44 ClerklMH(s) LOC 45 ClerklMH(s) LDC 45 ClerklMH(s) LOC 48 ClerklMH(s) LDC 48 ClerklMH(s) Ttal Actual Daily Hrs Ttal Earned Daily Hrs Oaily Hurs Actual Daily Hurs Earned Current Cmplement 21 Target Cmplement FTEE Current 1690 FTEE Target 1792 Prjected Annual Hrs Actual 35,487 Prjected Annual Hrs Earned 27,683 On Duty Required Ttals Full Tme Equiv Emplyee (Hrs per) Leave Replacement Ttals 1.61 Variance FTEE 5.55 Cmplement Ttal Cmplement % Achieved 71.43% tp://csv/csv/avar/avar_csv_cmp_wksheet.cfm 6/29120!G

12 :ustmer Service Variance Page 1 L2 CUSTOMER SERVCE VARANCE - [945j-BAY-VALLEY PFC VALLEJO PO - VAL-SPRNGSTOWNE STA MPOO B Date: 06/ Analysis Perid: t Custma, Service Day.: n UnU.. el: 20 Man Yr. 1 CAG: 0 Senchmar1< Dates: FY 2009 WK 1 - FY 2009 WK 52 pas [VA::LE~~P.~l ya':'-sp~fngst<jw~e!;:t~: FTEE COMPLEMENT ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE % ACHEVED Full Time Clerk % Part Time Flexible Clerk % Part Time Regular Clerk % Full Time MH % Part Time Flexible MH % Part Time Regular MH % Full Time Equivalent Emp % Full Time Equivalent Hrs AutmatJnMechanized (LDC41L-41F) WORKHOUR ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE % ACHEVED LDC 41 Ltrs Hurs % LDC 41 Fits Hurs 0 0 ~ 0 0% Ttal Aut/Mech Hurs % Manual (LDC43-44) LDC 43L Hurs % LDC 43F Hurs % LDC 43P Hurs % LDC 43A Hurs % LDC 43 Ttal % LDC 44 Hurs % Ttal Manual Hurs % RetsiVAdmin (LOC 42,45,48) LDC 42 Hurs % LDC 45 Hurs % LDC 48 Hurs % Ttal Retail/Admin Hurs % Ttal Functin Fur % WORKLOAD ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE % VARANCE LDC 41 TPF L1rs Vl Pes % LDC 41 TPF Fits Vl Pes % Aut/Mech Vlume % LDC 43 Dist Vl L1rs (Ft) 1,073 1, % LDC 43 Dis! Vl Fits (Ft) 1,171 1, % LDC 43 Dist Vl PP/Sprs , % LDC 44 Bx Llrs (Ft) 1,201 1, % LDC 44 Bx Fits (Ft) % Manual Vl (w/ PP/Sprs) 3,732 3, % ttp://csv /csv/avar/avar_ csv 1. cfm?csv3 _ h _ fin_nhr= /29/2011)

13 :ustmer Service Variance Page'l. t'l. LOC 45 Transactins , % Retail Transactin Vlume 55,946 57,028 1, % PRODUCTVTY ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE % ACHEVED LDC 41 Ur PPH % LDC 41 Fit PPH % LDC 43 Dist Vl Urs FPH % LDC 43 Dist Vl Fits FPH % LDC 43 Dist PP/Sprs PPH % LDC 43 Allied Hrs per day % LDC 44 Bx L&F FPH % LDC 45 Min. per Trans % LDC 45 Trans per % UNT ROUTE AND DELVERES ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE % VARANCE City Rutes % Rural Rutes % CDS Rutes % POB Equivalent Rutes % City Deliveries % Rural Deliveries % CDS Deliveries % PO Bx Deliveries % FTES DALY STAFFNG ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE ClerkiMailhandler ttp://csv/csv/avar/avar csv1.cfm?csv3 b fin nbr= /29/2010

14 ":ustmer,service Variance Menu Page 1 f J - VALLEJO PO - VAL-SPRNGSTOWNE STA - LDe 42 EARNED WORKHOURS CSVFACTORS WORKLOAD ELEMENT SOURCE VALUE BENCHMARK NCLUDES STB MNS / DAY BRM/PD #ACCT.POSTED AVERAGE DALY Minutes ea. Daily avg BRM/PD AVG PECES AVERAGE DALY 0 BRM/PO Pieces = Minutes 0.00 FLEXTME APPROVMN Actual Authrized Other Time 0.00 MERCHANDSE RETURN SVC AVERAGE DALY Minutes ea. Daily avg PARCEL RETURN SVC AVERAGE DALY Minutes ea. Daily avg Perid (77 Data Days) TOT.BENCHMARK MNUTES PDA Y Reprt date TOT.LDC42 BENCHMARK HOURS Bld Lettering = District Level Editable Wrklad Elements :p:1 csv/csv/avar/avar _ csv _ldc42 _ wksheet.cfin 6/29/2010

15 ,-",U':U.VUl\;'J...J;;J. V J,",'" Y aua..u!.,;c:; VCHU WORKLOAD ELEMENT VALLEJO PO - VAL-SPRNGSTOWNE STA - LDC 48 EARNED WORKHOURS SOURCE BENCH CSVFACTORS BENCHMARK VALUE NCLUDES STB MNS DAY 2ND NOTCES DLVS DELVERES minutes per 1000 Deliveries Page 1 f2 APC MANTENANCE # PER MACHNE per machine 4.83 AVG MALNGS PER #PER 0.00 Mailings * 12 Mth * min BOX ACCOUNTABLE MAL ROUTES 1 per minutes per rute CALLER SERVCE (PAD) AVGDAY 40 Callers * minutes CANCEL MAL ACTUAL MNUTES 0 Actual + (STB Factr ) 0.00 CARRER ACCOUNTABLES ROUTES minutes per rute CFS MANTENANCE DELVERES minutes per 500 Deliveries COLLECTONS ACTUAL 60 Actual + (STB Factr 0.07?9) 64.37, DSPATCH DLVS DELVERES minutes per 1000 pssible EXPRESS MAL DELVERY ACTUAL 30 Actual + (STB Factr ) EXPRESS/PRORTY SCANS #OFSCANS min fr each f the 1st min each:> FRM HOLDOUT AVGDAY 0 Firm Hlduts * minutes 0.00 FLEXTME APPROVMN Actual Authrized Other Time 0.00 \j ~ GENERAL CLERK OFFCE LEVEL 0.00 Lead Finance Level r 26 +(STB Factr ) 0.00 NXElUBBM DELVERES minutes per 500 Deliveries OFFSTE TRAVEUADMN ACTUAL MNUTES Actual + (STB Factr ) OPN &CLS SUPPLES &SVCS #OF OFFCES minutes per ffice P.O. BOX MANT BOXES-RENTED 1379 Rented bxes * min POST OFFCE BOXES RENTED 1379 Nt Applicable PREMUM FOWARDNG SVC ACTUAL 10 Actual + (STB Factr ) ROUTES CDS DELVERES 0 Nt Applicable ROUTES CTY DELVERES Nt Applicable 6/

16 ~U~LV11.l""1 L.J""lV1"""" V cuh111\"~ 1VCUU Page 2 01"2 ROUTES RURAL DELVERES 6816 Nt Applicable TELEPHONE DELVERES minutes per 1000 Deliveries VALDATE 1412 'S POS minutes per VERFY DEPOSTTRANSMT #OFOFFCES minutes per Office Perid 03/ / (77 Data Days) TOTAL EARNED MNUTES PDA Y Reprt date 06129/2010 TOTAL LDC48 EARNED HOURS Bld Lettering = District Level Editable Wrklad Elements 6/29/2010

17 Vallej MPO 1994.xls PROJECTED A.. HAROnME W... SOFT TME ldc LDC HAROTtME ldc 0.00 SOFT TME ldc 151_211 Hliday _k Annu ,S ,653.,340 7,563 Carrie, Cutff Bx Cutff Time: :07 PM Page 3 M-F Prpsed

18 Springstwne 1994 st(1).xls PROJECTED (10... FT Reg U!:lM." 56.00_ HARDnME "'" m l ## HAADTME SOFT TME OREF1 LDC LDC i #REF LDC LDC LDC TN" A"" Wk #REF #REF mef #REF :f!rs:s:1 _. Hliday A.REF..., #REF......,... tlref!...,..., tref #REF #REF #REF.REF Bx Cutff Tm.: #REF.REF 7/ :13 PM Page 3 M-F Prpsed

19 WrkHur mpact Reprt mpacted Bid Cluster nstallatin Address Area Name mpact Type Date f mpact Perid (Dates) f Review Perfrmed Reprt Prepared By Reprt Prepared Date Reviewed By Phne CARMEL POST OFFCE PACFC Reductin Other Than by Attritin 03/ / thru 07/ Ylanda Garcia-Martinez 09/ Richard Blanca. (510)

20 WrkHur mpact Reprt Craft = CLERK A B C 0 E F G Current Planned Weekly Hrs Mnthly Annual Annual FTE Current Average Weekly Savings Savings Wrk Hurs Savings FTE Yearly Weekly Hrs Hrs Savings Hr Rate Ttal OverTime mpact Current OT Current Planned OT Additinal Percent Planned OT Planned OT Average OT Rate per Week Planned OT Planned OT Hurs per Rate Weekly Hrs frm changes per Week per Week Week Ttal 33 5% % 2

21 WrkHur mpact Reprt Casuals a. Current Number f CLERK Casuals n Rlls b. Current Ttal Nn-OverTime CLERK Casuals Hurs per Mnth c. Planned Reductin in Ttal Nn-OverTime CLERK Casuals Hurs per Mnth d. Number f CLERK Casuals that will have Reduced Hurs e. Number f CLERK Casuals that will be Terminated f. Number f CLERK Casuals Remaining After mpact g. Prvide Narrative Justifying need fr Remaining CLERK Casuals N Clerk Casuals n rlls Part Time Flexible (PTFs) a. Current Number f CLERK PTFs n Rlls b. Current Ttal Nn-OverTime CLERK PTFs Hurs per Mnth c. Planned Reductin in Ttal Nn-OverTime CLERK PTFs Hurs per Mnth d. Number f CLERK PTFs that will have Reduced Hurs e. Will there be any CLERK PTFs Excessed frm Craft r nstallatin f Yes hw Many CLERK PTFs f. Prvide Narrative Explaining need fr Excessing NO N excessing f PTFs, hurs will be reduced. Transitinal Emplyees (TEs) a. Current Number f CLERK TEs n Rlls b. Current Ttal Nn-OverTime CLERK TE Hurs per Mnth c. Planned Reductin in Ttal Nn-OverTime CLERK TE Hurs per Mnth d. Number f CLERK TEs that will have Reduced Hurs e. Number f CLERK TEs that will be Terminated f. Number f CLERK TEs Remaining After mpact g. Prvide Narrative Justifying need fr Remaining CLERK TEs Office des nt have TE clerks. 3

22 WrkHur mpact Reprt Part Time Regular (PTRs) a. Current Number f CLERK PTRs n Rlls b. Planned Number f CLERK PTR Psitins after mpact c. Estimated Number f CLERK PTR Attritin d. Will there be any CLERK PTRs Excessed frm Craft r nstallatin CLERK PTRs e. Prvide Narrative Explaining need fr Excessing NO Office des nt have PTRs. Full Time Regular (FTRs) a. Current Number f CLERK FTRs n Rlls b. Planned Number f CLERK FTR Psitins After mpact c. Estimated Number f CLERK FTR Attritin d. Will there be any CLERK FTRs Excessed frm Craft r nstallatin f Yes hw Many CLERK FTRs 12 9 YES 3 e, Prvide Narrative Explaining need fr Excessing The lss f wrklad prmpted a staffing and scheduling review which has resulted in the need t excess three full-time clerks frm the craft and/r the installatin. 4

23 WrkHur mpact Reprt-CLERK Preliminary Summary a. Ttal Planned Nn-OT Reductin per Mnth fr Regulars and PTRs b. Planned Reductin in Ttal OT Hurs per Mnth c. Planned Reductin in Casual Nn-OT Hurs per Mnth d. Planned Reductin n PTF Nn-OT Hurs per Mnth e. Planned Reductin in TE Nn-OT Hurs per Mnth e. Ttal Planned Nn-OT Hurs per Mnth f. Ttal FTE Savings

24 :ustmer, Service Variance l'age O L..-" CUSTOMER SERVCE VARANCE - [94S]-BAY-VALLEY PFC CARMEL PO - CARMEL PO MPOO D Date: 07/ Analysis Perid: t Custmer Service Days: 302 Unit Level: 21 Man Yr. a CAG: E eenchmar1< Dates: FY 2009 WK 1 - FY 2009 WK 52 POS [CARMEL PO] CARMEL PO -=.J FTEE COMPLEMENT ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE % ACHEVED Full Time Clerk % Part Time Flexible Clerk % Part Time Regular Clerk % Full Time MH % Part Time Flexible MH % Part Time Regular MH % Full Time Equivalent Emp % Full Time Equivalent Hrs Autmatin/Mechanized (LDC41L-41F) WORKHOUR ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE % ACHEVED LDC 41 Ltrs Hurs % LDC 41 Fits Hurs % Ttal Aut/Mech Hurs % Manual (LDC43-44) LDC 43L Hurs % LDC 43F Hurs % LDC 43P Hurs % LDC 43A Hurs % LDC43 Ttal % LDC 44 Hurs % Ttal Manual Hurs % RetaiVAdmin (LOC 42,45,48) LDC 42 Hurs % LDC 45 Hurs % LDC 48 Hurs % Ttal Retail/Admin Hurs % Ttal Functin Fur % WORKLOAD ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE % VARANCE LDC 41 TPF Ltrs Vl Pcs % LDC 41 TPF Fits Vl Pcs % Aut/Mech Vlume % LDC 43 Dist Vl Ltrs (Ft) 5,999 4, % LDC 43 Dist Vl Fits (Ft) 14,252 6, % LDC 43 Dist Vl PP/Sprs , % LDC 44 Bx Ltrs (Ft) 19,641 18, % LDC 44 Bx Fits (Ft) % Manual Vl (w/ PP/Sprs) 62,319 48, % ttp:1 csvl csv/avar/avar _ csv.cfm?selected _ b _fin _ nbr=051314&cftrk= 1 7/

25 :ustpmer Service Vanance rage , LDG 45 Transactins , % Retail Transactin Vlume 324, ,965-10, % PRODUCTVTY ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE % ACHEVED LDC 41 Ltr PPH % LDG 41 Fit PPH % LDG 43 Dist Vl Ltrs FPH % LDC 43 Dist Vl Fits FPH % LDC 43 Dist PP/Sprs PPH % LDC 43 Allied Hrs per day % LDG 44 Bx L&F FPH % LDG 45 Min. per Trans % LDC 45 Trans per % UNT ROUTE AND DELVERES ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE % VARANCE Gity Rutes % Rural Rutes % CDS Rutes % POB Equivalent Rutes % City Deliveries % Rural Deliveries % GDS Deliveries % PO Bx Deliveries % FTES DALY STAFFNG ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE ClerkiMailhandler ttp:llcsv/csv/avar/avar_csv.cfm?selected_b _fin_nbr=051314&cftrk= 1 7/22/2010

26 :ustmer Service Variance Menu CARMEL PO - CARMEL PO - LDC 42 EARNED WORKHOURS WORKLOAD ELEMENT SOURCE VALUE CSV FACTORS BENCHMARK NCLUDES STB MNS f DAY ; BRMPD #ACCT.POSTED AVERAGE DALY Minutes ea. Daily a\l , BRM/PD AVG PECES AVERAGE DALY 290 BRM/PO Pieces / = Minutes 28,81, FLEXTME APPROV MN, 0.00 r Actual Authrized Other Time MERCHANDSE RETURN SVC PARCEL RETURN SVC AVERAGE DALY 0,00 AVERAGE DALY l~ Minutes ea, Daily av9, 0, Minutes ea. Dailya\lg. 47,91 Perid (302 Data Days) TOT. BENCHMARK MNUTES PDA Y Reprt date 07122/2010 TOT.LDC42 BENCHMARK HOURS Bld Lettering = District Level Editable Wrklad Elements rage r ttp:llcsv/csv/avar/avar csv dc42 wksheet.cfm /22/2010

27 Custmer Service Variance Menu -- -, CARMEL PO - CARMEL PO - LDC 48 EARNED WORKHOURS Page 1 f2 r WORKLOAD ELEMENT SOURCE i 2ND NOTCES DL VS DELVERES minutes per 1000 Deliveries APC MANTENANCE # PER MACHNE BENCH CSV FACTORS BENCHMARK VALUE NCLUDES STB MNS / DAY per machine i AVG MALNGS PER #PER Mailings * 12 Mth" min 1302 i BOX ACCOUNTABLE MAL ROUTES 1 per minutes per rute CALLER SERVCE (PAD) AVGDAY 3 Callers * minutes 3.64 CANCEL MAL ACTUAL MNUTES 0 Actual + (STB Factr ) 0.00,CARRER ACCOUNTABLES ROUTES minutes per rute CFS MANTENANCE DELVERES minutes per 500 Deliveries COLLECTONS ACTUAL 260 Actual + (5T8 Factr ) DSPATCH DLVS DELVERES minutes per 1000 pssible EXPRESS MAL DELVERY ACTUAL 120 Actual + (8T8 Factr ) EXPRESS/PRORTY SCANS #OFSCANS min fr each f the 1 sl min each> FRM HOLDOUT AVG DAY 11 Firm Hlduts * minutes r--:,-' '~' FLEXTME!APPROV MN \ Actual Aulhrized Other Time GENERAL CLERK OFFCE LEVEL ~ Lead Finance Level r 26. +(5T8 Factr ) 000 NXE/UBBM DELVERES \ minutes per 500 Deliveries OFFSTE TRAVEUADMN ACTUAL MNUTES Actual + (5T8 Factr ) , OPN &CLS SUPPLES &SVCS # OF OFFCES minutes per ffice P.O. BOX MANT BOXES-RENTED 7036 Rented bxes * min 1302 POST OFFCE BOXES RENTED 7036 Nt Applicable PREMUM FOWARDNG SVC ACTUAL 15 Actual + (5T8 Factr ) 1609 ROUTES CDS DELVERES 139 Nt Applicable ROUTES CTY DELVERES 0 Nt Applicable /2010

28 Custmer :Servce Vanance Menu 'ROUTES RURAL DELVERES 6217 Nt Applicable TELEPHONE DELVERES minutes per 1000 Deliveries i 'VALDATE 1412 'S POS,VERFY DEPOSTTRANSMT 1# OF OFFCES minutes per minutes per Office. Perid (302 Data Days) TOTAL EARNED MNUTES PDAY J , i Reprt date 07/ TOTAL LDC48 EARNED HOURS i Bld Lettering = District Level Editable Wrklad Elements -_ Page 2 f2 7/22/2010

29 THE CSV COMPLEMENT MODEL SHOULD NOT BE THE SOLE SOURCE OF PERMANENT STAFFNG DECSONS. CUSTOMER SERVCE VARANCE - CLERKMALHANOLER COMPLEMENT Delivery Days: 302 CARMEL PO - CARMEL PO DATE : Leave Replacement Calculatin Leave Type Hni Per Day Leave % Frmula EmDlyees Earned rag.: Annual Leave % (CSV Avg Daity Hurs x 14.00%x(6 day wkl40 hr WHwk)= 1.63 ClerklMH(s) Sick Leave % (CSV Avg Daily Hurs x 3.50%x(B day wkj40 hr WHwk)= 0.41 ClerklMH(s) LWOP % (CSV Avg Daily Hurs x 1.00%x(6 day wkl40 hr WHwk)= 0.12 ClerklMH(s) (Subtract Overtime) % (CSV Avg Daily Hurs x 8.00%x(6 day wk/40 hr WHwk)= 0.93 ClerklMH(s) Net Ttal 10.50% LeavelOT Replacement Needs ~~~~ 1.22 ClerklMH(s) Replacement fr Replacement ~~~~ 0.13 ClerklMH(s) Ttal Leave Replacement ~~~~ 1.35 ClerklMH(s) Man Year (0 < 100, ,2 => 200) 0 Current Rati FT/PT 61% 39% Target Rati FT/PT 0% 100% Current n Rlls Earned Cmplement Full Tirne Clerk 11 Full Time Clerk 0 Part Time Flexible Clerk 7 Part Time Flexible Clerk 13 Part Time Regular Clerk 0 Part Time Regular Clerk 0 Full Time Mailhandler 0 Full Time Mailhandler 0 Part Time Flexible Mailhandler 0 Part Time Flexible Mailhandler 0 Part Time Regular Mailhandler 0 Part Time Regular Mailhandler 0 Ttal F4 n Rlls 18 Ttal F4 Earned 13 Current Actual Daily Hrs Emplyees Target Daily Hrs Emplyees LOC 41 ClerklMH(s) LOC 41 ClerklMH(s) LDC 42 ClerklMH(s) LDC 42 ClerklMH(s) LDC 43 ClerklMH(s) LOC 43 ClerklMH(s) LDC 44 ClerklMH(s) LDC 44 ClerklMH(s) LDC 45 ClerklMH(s) LDC 45 ClerklMH(s) LDC 48 ClerklMH(s) LDC 48 ClerklMH(s) Ttal Actual Daily Hrs Ttal Earned Daily Hrs Daily Hurs Actual Daily Hurs Earned Current Cmplement 18 Target Cmplement FTEE Current 1774 FTEE Target 1792 Prjected Annual Hrs Actual 31,938 Prjected Annual Hrs Earned 23,252 On Duty Required Ttals Full Tme Equiv Emplyee (Hrs per) 1792 Leave Replacement Ttals 1.35 Variance FTEE 5.02 Cmplement Ttal Cmplement % Achieved 72.22% tp:llcsv/csv/avar/avar_ csv _ cmp _ wksheet.cfm 7/22/2010

30 - Carmel 1994[1].xls PROJECTED MO. FTReg.... MOS FTReg.... MOl FT MOi0 FTReg.... M011 FTReg.... MOi2 FT MOi8 FT_... M017 FT '.00 """"'"' FT Reg. 8 " HARD TME LDC " _ " SOFT TME 0.00 HARDnME 'us SOFT TME.., W. LDC '.00 LDC LDC " LDC... LDC LDC 0.00 Hlklay W Annuli 0 2, ,320 8, ,320 Carrier Cutff Time: Bx Cutff Time: :47 PM Page 3 M-F Prpsed

31 WrkHur mpact Reprt mpacted Bid Cluster nstallatin Address Area Name mpact Type Date f mpact Perid (Dates) f Review Perfrmed Reprt Prepared By Reprt Prepared Date Reviewed By Phne PLEASANTON POST OFFCE PACFC Reductin Other Than by Attritin 03/ / thru 06/04/2010 Ylanda Garcia-Martinez 09/02/2010 Richard Blancas (510)

32 WrkHur mpact Reprt Craft = CLERK A B C D E F G Current Planned Weekly Hrs Mnthly Annual Annual FTE Current Average Weekly Savings Savings Wrk Hurs Savings FTE Yearly Weekly Hrs Hrs Savings Hr Rate Ttal OverTime mpact Current OT Current Planned OT Additinal Percent Planned OT Planned OT Average OT Rate per Week Planned OT Planned OT Hurs per Rate Weekly Hrs frm changes per Week per Week Week Ttal % % 2

33 WrkHur mpact Reprt Casuals a. Current Number f CLERK Casuals n Rlls b. Current Ttal Nn-OverTime CLERK Casuals Hurs per Mnth c. Planned Reductin in Ttal Nn-OverTime CLERK Casuals Hurs per Mnth d. Number f CLERK Casuals that will have Reduced Hurs e. Number f CLERK Casuals that will be Terminated f. Number f CLERK Casuals Remaining After mpact g. Prvide Narrative Justifying need fr Remaining CLERK Casuals There are n Clerk Casuals. Part Time Flexible (PTFs) a. Current Number f CLERK PTFs n Rlls b. Current Ttal Nn-OverTime CLERK PTFs Hurs per Mnth c. Planned Reductin in Ttal Nn-OverTime CLERK PTFs Hurs per Mnth d. Number f CLERK PTFs that will have Reduced Hurs e. Will there be any CLERK PTFs Excessed frm Craft r nstallatin f Yes hw Many CLERK PTFs f. Prvide Narrative Explaining need fr Excessing NO There are n PTF clerks. Transitinal Emplyees (TEs) a. Current Number f CLERK TEs n Rlls b. Current Ttal Nn-OverTime CLERK TE Hurs per Mnth c. Planned Reductin in Ttal Nn-OverTime CLERK TE Hurs per Mnth d. Number f CLERK TEs that will have Reduced Hurs e. Number f CLERK TEs that will be Terminated f. Number f CLERK TEs Remaining After mpact g. Prvide Narrative Justifying need fr Remaining CLERK TEs There are n TE clerks. 3

34 WrkHur mpact Reprt Part Time Regular (PTRs) a. Current Number f CLERK PTRs n Rlls b. Planned Number f CLERK PTR Psitins after mpact c. Estimated Number f CLERK PTR Attritin d. Will there be any CLERK PTRs Excessed frm Craft r nstallatin CLERK PTRs e. Prvide Narrative Explaining need fr Excessing 3 3 NO PTRs will nt be excessed. Full Time Regular (FTRs) a. Current Number f CLERK FTRs n Rlls b. Planned Number f CLERK FTR Psitins After mpact c. Estimated Number f CLERK FTR Attritin d. Will there be any CLERK FTRs Excessed frm Craft r nstallatin f Yes hw Many CLERK FTRs e. Prvide Narrative Explaining need fr Excessing YES 4 The lss f wrklad prmpted a staffing and scheduling review which has resulted n the need t excess fur full-time clerks frm the craft and / r the installatin. 4

35 WrkHur mpact Reprt-CLERK Preliminary Summary a. Ttal Planned Nn-OT Reductin per Mnth fr Regulars and PTRs b. Planned Reductin in Ttal OT Hurs per Mnth c. Planned Reductin in Casual Nn-OT Hurs per Mnth d. Planned Reductin in PTF Nn-OT Hurs per Mnth e. Planned Reductin in TE Nn-OT Hurs per Mnth e. Ttal Planned Nn-OT Hurs per Mnth f. Ttal FTE Savings

36 custmer ~ervlce Vanance Page 1 f2 CUSTOMER SERVCE VARANCE - [94S]-BAY-VALLEY PFC PLEASANTON PO - PLEASANTON PO SCF Site MPOO A Date: 06129/2010 Analysis Parld: t Custmar Sarvlce Days: 77 Unit Leval: 22 Man Yr. 2 CAG: C Benchmarl< Dat.. : FY 2009 WK 1 - FY 2009 WK 52 PQS [PLEASANTON PO] PLEASANTON PO..:l FTEE COMPLEMENT ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE % ACHEVED Full Time Clerk % Part Tme Flexible Clerk % Part Time Regular Clerk % Full TimeMH % Part Time Flexible MH % Part Time Regular MH % Full Time Equivalent Emp % Full Time Equivalent Hrs WORKHOUR ANALYSS AutmatinlMechantzed (LDC41L-41F) UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE % ACHEVED LDC 41 lrs Hurs % LDC 41 Fits Hurs % Ttal Aut/Mech Hurs % Manua/ (LDC43-44) LDC 43L Hurs % LDC 43F Hurs % LDC 43P Hurs % LDC 43A Hurs % LDC 43 Ttal % LDC 44 Hurs % Ttal Manual Hurs % RetaiVAdmin (LDC 42,45,48) LDC 42 Hurs % LDC 45 Hurs % LDC 48 Hurs % Ttal Retail/Admin Hurs % Ttal Functin Fur % WORKLOAD ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE % VARANCE LDC 41 TPF lrs Vl Pes % LDC 41 TPF Fits Vl Pcs % Aut/Mech Vlume % LDC 43 Dist Vl lrs (Ft) 3,658 2, % LDC 43 Dist Vl Fits (Ft) 4,309 2, % LDC 43 Dist Vl PP/Sprs , % LDC 44 Bx lrs (Ft) 3,464 3, % LDC 44 Bx Fits (Ft) % Manual Vl (w/ PP/Sprs) 12,444 9, % p:llcsv/csv/avar/avar _ csv l.cfm?csv3 _ b _fin _ nbr= /29/2010

37 LustOmer ~ervlce vanance Page 2 f2, LDC 4'5 Transactins , % Retail Transactin Vlume 123, ,109 3, % PRODUCTVTY ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE % ACHEVED LDC 41 Llr PPH % LDC 41 Fit PPH % LDC 43 Dist Vl Llrs FPH % LDC 43 Dist Vl Fits FPH , % LDC 43 Dist PP/Sprs PPH % LDC 43 Allied Hrs per day 22, , % LDC 44 Bx L&F FPH % LDC 45 Min. per Trans ,07% LDC 45 Trans per , % UNT ROUTE AND DELVERES ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE % VARANCE City Rutes ,00% Rural Rutes % CDS Rutes % POB Equivalent Rutes % City Deliveries % Rural Deliveries % CDS Deliveries % PO Bx Deliveries % FTES DALY STAFFNG ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE ClerkiMailhandler p:llcsv/csv/avar/avar - csvl.cfm?csv3 b fin nbr= ~ - - 6/29/2010

38 L-uswmcr ~ervlce vanance Menu Page 1 f 1, i PLEASANTON PO PLEASANTON PO LDe 42 EARNED WORKHOURS CSVFACTORS BENCHMARK WORKLOAD ELEMENT SOURCE VALUE NCLUDES STB MNS DAY BRM/PD #ACCT.POSTED AVERAGE DALY Minutes ea. Daily avg BRM/PD AVG PECES AVERAGE DALY 1900 BRM/PO Pieces = Minutes FLEXTME APPROVMN Actual Authrized Other Time 0.00 MERCHANDSE RETURN SVC AVERAGE DALY Minutes ea. Daily avg PARCEL RETURN SVC AVERAGE DALY Minutes ea. Daily avg Perid /2010 (77 Data Days) TOT.BENCHMARK MNUTES PDA Y Reprt date 06/ TOT.LDC42 BENCHMARK HOURS Bld Lettering = District Level Editable Wrklad Elements p:llcsv/csv/avar/avar_ csv _ldc42 _ wksheet.cfin 6/29/20lG

39 _... -~... ~"... Page 1 f ~ " _----._ ,-, WORKLOAD ELEMENT PLEASANTON PO - PLEASANTON PO - LDC 48 EARNED WORKHOURS SOURCE BENCH CSV FACTORS BENCHMARK VALUE NCLUDES STB MNS / DAY 2ND NOTCES DLVS DELVERES B305 minutes per 1000 Deliveries APC MANTENANCE # PER MACHNE per machine AVG MALNGS PER #PER 0.00 Mailings" 12 Mth" min ! BOX ACCOUNTABLE MAL ROUTES 1 per minutes per rute i CALLER SERVCE (PAD) AVGDAY 64 Callers " minutes CANCEL MAL ACTUAL MNUTES 75 Actual + (STB Factr ) CARRER ACCOUNTABLES ROUTES minutes per rute : CFS MANTENANCE DELVERES minules per 500 Deliveries : COLLECTONS ACTUAL 300 Actual + (5TB Factr ) DSPATCH DLVS DELVERES minutes per 1000 pssible : EXPRESS MAL DELVERY ACTUAL 120 Actual + (5TB Factr ) '!, EXPRESS/PRORTY SCANS #OF SCANS min fr each f the 1 st min each> FRM HOLDOUT AVG DAY 0 Finn HJduts * minutes 'FLEXTME APPROVMN Actual Authrized Other Time, Lead Finance Level 22,24 r 26 j GENERAL CLERK OFFCE LEVEL (5TB Factr ) ,! NXElUBBM DELVERES minutes per SOD Deliveries OFFSTE TRAVEUADMN ACTUAL MNUTES Actual + (5TB Factr ) ': OPN &CLS SUPPLES &SVCS #OFOFFCES minutes per ffice 24.14, ; P.O. BOX MAl NT BOXES-RENTED 2921 Rented bxes " min ! POST OFFCE BOXES RENTED 2921 Nt Applicable PREMUM FOWARDNG SVC ACTUAL 30 Actual + (5TB Factr ) ROUTES CDS DELVERES 0 Nt Applicable! ROUTES CTY DELVERES Nt Applicable. ROUTES RURAL DELVERES 5088 Nt Applicable l=l "', 6/29/2010

40 ... _... w... ~1U.1"'''' JYi,",JJU Page 2 f2, SCF/DDUDDC PER SCF WRKST SCF Wrksheet + (STB Factr ) " TELEPHONE DELVERES minutes per 1000 Deliveries 95.57,VALDATE 1412 'S POS minutes per VERFY DEPOSTTRANSMT #OFOFFCES minutes per Office Perid / (77 Data Days) Reprt date 06/ TOTAL EARNED MNUTES PDA Y TOTAL LDC48 EARNED HOURS Bld Lettering = District Level Editable Wrklad Elements /2010

41 Lusrmer ~ervlce Vanance Menu Page 1 f 1. THE CSV COMPLEMENT MODEL SHOULD NOT BE THE SOLE SOURCE OF PERMANENT STAFFNG DECSONS. CUSTOMER SERVCE VARANCE - CLERKMALHANOLER COMPLEMENT Delivery Days: 302 PLEASANTON PO PLEASANTON PO DATE : Leave Replacement Calculatin LeaveType H18 Per Day Leava " Frmula EmDY_ Earned Annual Leave % (CSV Avg Daily Hurs x 14.00%x(6 day wk/40 hr WHwk)= 2.95 Cler1<lMH(s) Sick Leave % (CSV Avg Daily Hurs x 3.50%x(6 day wkl40 hr WHwk)= 0.74 Cler1<lMH(s) LWOP % (CSV Avg Daily Hurs x 1.00%x(6 day wki40 hr WHwk)= 0.21 Cler1<lMH(s) (Subtract Overtime) % (CSV Avg Daily Hurs x 8.00%x(6 day wkl40 hr WHwk)= 1.68 Cler1<lMH(s) Net Ttal 10.50% Leave/OT Replacement Needs»» 2.21 Cler1<lMH(s) Replacement fr Replacement»» 0.23 ClerkiMH(s) Ttal Leave Replacement»» 2.44 Cler1<lMH(s) Man Year (0 < 100, ,2 => 200) 2 Current Rati FT/PT 100% 0% Target Rati FT/PT 100% 0% Current n Rlls Earned Cmplement Full Time Clerk 27 Full Time Clerk 21 Part Time Flexible Clerk 0 Part Time Flexible Clerk 0 Part Time Regular Clerk 2 Part Time ReQular Clerk 2 Full Time Mailhandler 0 Full Time Mailhandler 0 Part Time Flexible Mailhandler 0 Part Time Flexible Mailhandler 0 Part Time Regular Mailhandler 0 Part Time Regular Mailhandler 0 Ttal F4 n Rlls 29 Ttal F4 Earned 23 Current Actual DailyHrs Emplyees Target Daily Hrs Emplyees LOC 41 Cler1<lMH(s) LOC 41 Cler1<lMH(s) LOC 42 Cler1<lMH(s) LOC 42 Cler1<lMH(s) LOC 43 Cler1<lMH(s) LOC 43 Cler1<lMH(s) LOC 44 Cler1<lMH(s) LOC 44 Cler1<lMH(s) LOC 45 Cler1<lMH(s) LOC 45 Cler1<lMH(s) LOC 48 Cler1<lMH(s) LOC 48 Cler1<lMH(S) Ttal Actual Daily Hrs Ttal Eamed Daily Hrs Daily Hurs Actual Daily Hurs Earned Current Cmplement 29 Target Cmplement FTEE Current 1766 FTEE Target 1792 Prjected Annual Hrs Actual 51,210 Prjected Annual Hrs Earned 42,095 On Duty Required Ttals Full Time Equiv Emplyee (Hrs per) 1792 Leave Replacement Ttals 2.44 Variance FTEE 5.51 Cmplement Ttal Cmplement % Achieved 79.31% p:l!csv!csv!avar!avar_csv _cmp _ wksheet.cfm 6/29/2010

42 custmer Service Vanance Page f2 CUSTOMER SERVCE VARANCE - [945]-BAY-VALLEY PFC PLEASANTON PO - PLE DUBLN BR MPOO A Date: 06129/2010 Analysis Perid: t Custmer Service Days: 77 Unn Level: 22 Man Yr. 2 CAG: C Benchmar1< Dates: FY 2009 WK 1 FY 2009 WK 52 POS [PLEASANTON PO] PLE DUBLtN BR ~ FTEE COMPLEMENT ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE % ACHEVED Full Time Clerk % Part Tme Flexible Clerk % Part Time Regular Clerk % Full Time MH % Part Time Flexible MH % Part Tme Regular MH % Full Time Equivalent Emp % Full Time Equivalent Hrs WORKHOUR ANALYSS AutmatJnlMechanized (LDC41L-41F) UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE % ACHEVED LDC 41 Ltrs Hurs % LDC 41 Fits Hurs % Ttal Aut/Mech Hurs % Manual (LDC4344) LDC 43L Hurs % LDC 43F Hurs % LDC 43P Hurs % LDC 43A Hurs % LDC43 Ttal % LDC 44 Hurs % Ttal Manual Hurs % RefaiVAdmin (LDC 42,45,48) LDC42 Hurs % LDC 45 Hurs % LDC48 Hurs % Ttal RetaillAdmin Hurs % Ttal Functin Fur % WORKLOAD ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE % VARANCE LDC 41 TPF Ltrs Vl Pes % LDC 41 TPF Fits Vl Pcs % Aut/Mech Vlume % LDC 43 Dist Vl Ltrs (Ft) % LDC 43 Dist Vl Fits (Ft) % LDC 43 Dist Vl PP/Sprs % LDC 44 Bx Ltrs (Ft) % LDC 44 Bx Fits (Ft) % Manual Vl (w/ PP/Sprs) % p:llcsv/csv/avar/avar _ csv.cfin 6/29/2010

43 L-USlUUJta "~fvh;t: v anance Page 2 f2, LDC 45 Transactins , % Retail Transactin Vlume 57,309 53,729-3, % PRODUCTVTY ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE % ACHEVED LDC 41 Llr PPH % LDC 41 Fit PPH % LOC 43 Dist Vl Llrs FPH % LDC 43 Dis! Vl Fits FPH % LDC 43 Dist PP/Sprs PPH % LOC 43 Allied Hrs per day % LDC 44 Bx L&F FPH % LDC 45 Min. per Trans % LDC 45 Trans per % UNT ROUTE AND DELVERES ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE % VARANCE City Rutes % Rural Rutes % CDS Rutes % POB Equivalent Rutes % City Deliveries % Rural Deliveries % CDS Deliveries % PO Bx Deliveries % FTES DALY STAFFNG ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE ClerkiMailhandler p:llcsv/csv/avar/avar _ csv l.cfm 6/29/201~

44 Lustmer :>ervlce Yanance Menu ~- Page 1 f, PLEASANTON PO - PLE-DUBLN BR - LDC 42 EARNED WORKHOURS ; CSVFACTORS, BENCHMARK WORKLOAD ELEMENT SOURCE VALUE NCLUDES STB MNS / DAY, BRM/PD #ACCT.POSTED /AVERAGE DAilY Minutes ea. Daily avg ; BRM/PD AVG PECES AVERAGE DAilY 0 BRM/PO Pieces = Minutes 0.00 'FLEXTME APPROVMN Actual AuthOrized Other Time 0.00 : MERCHANDSE RETURN,SVC AVERAGE DAilY Minutes ea. Daily avg i PARCEL RETURN SVC AVERAGE DAilY Minutes ea. Dailyavg Perid (77 Data Days) TOT.BENCHMARK MNUTES PDA Y 0.00 Reprt date TOT.LDC42 BENCHMARK HOURS 0.00, Bld lettering = District level Editable Wrklad Elements p://csv/csv/avar/avar_ csv Jdc42 _ wksheet.cfm 6/29/2010

45 ~_... lyj.... J.U ~ - "" ~-""-"--.-~ ~-~----~~--"~--~---~ ~ ~-~----~~~--~.-~-.---~ " , PLEASANTON PO - PLE-DUBLN BR - LDC 48 EARNED WORKHOURS BENCH CSV FACTORS BENCHMARK i WORKLOAD ELEMENT SOURCE VALUE NCLUDES STB MNS/DAY i 12ND NOTCES DLVS DELVERES minutes per 1000 Deltveries 1.45, 'iapc MANTENANCE # PER MACHNE per machine 4.83 ',AVG MALNGS PER #PER 0.00 Mailings * 12 Mth * min i, BOX ACCOUNTABLE MAL ROUTES 1 per minutes per rute 8.69 i 'CALLER SERVCE (PAD) AVGDAY 3 Callers * minutes 3.64 i CANCEL MAL ACTUAL MNUTES 0 Actual. (STB Factr ) 0.00 i CARRER ACCOUNTABLES ROUTES minutes per rute 0.00 i i CFS MANTENANCE DELVERES minutes per 500 Deliveries 0.87, i COLLECTONS ACTUAL 90 Actual. (STB Factr ) i DSPATCH DLVS DELVERES minutes per 1000 pssible 4.34 Page 1 f2 EXPRESS MAL DELVERY ACTUAL 0 Actual + (STB Factr ), 0.00! EXPRESS/PRORTY SCANS #OF SCANS min fr each f the 1 st min each> , i, i FRM HOLDOUT AVGDAY 0 Finn Hlduts * minutes 0.00, iflex TME APPROVMN Actual Authrized Other Time ,,GENERAL CLERK OFFCE LEVEL 0.00, lead Finance level 22,24 r 26.(STB Factr ) " NXElUBBM DELVERES minutes per 500 Deliveries r l ioffste TRAVEUADMN ACTUAL MNUTES Actual. (STB Factr ) i OPN &CLS SUPPLES &SVCS #OFOFFCES minutes per ffice 12.07, P.O. BOX MANT BOXES-RENTED, 750 Rented bxes * min i POST OFFCE BOXES RENTED 750 Nt Applicable PREMUM FOWARDNG SVC ACTUAL 5 Actual. (STB Factr ) 5.36,ROUTES CDS DELVERES 0 Nt Applicable ROUTES CTY DELVERES 0 Nt Appltcable, 6/29/2010

46 ._... ~"'''' '',A.lu.J.J\.<\" 1,.1\,.11U Page 2 f2 ROUTES RURAL DELVERES 0 Nt Applicable TELEPHONE DELVERES minutes per 1000 Deliveries 2.17 VALDATE 1412 'S POS minutes per VERFY DEPOSTfTRANSMT #OFOFFCES minutes per Office Perid (77 Data Days) TOTAL EARNED MNUTES PDA Y ,Reprt date TOTAL LDC48 EARNED HOURS ! Bld Lettering = District Level Editable Wrklad Elements _ csv Jdc48 _ wksheet.cfin 6/

47 Custmer Service Variance Menu Page f THE CSV COMPLEMENT MOOEL SHOULD NOT BE THE SOLE SOURCE OF PERMANENT STAFFNG DECSONS. CUSTOMER SERVCE VARANCE - CLERKMALHANOLER COMPLEMENT DelYely Days: 302 PLEASANTON PO - PLE-DUBLN BR DATE :06129/2010 Leave Replacement Calculatin LaaveTyp HrsPerDay Leave " Fnnula Emply"". Earned Annual Leave % (CSV Avg Daily Hurs x 14.00%x(6 day wkl40 hr WHwk)= 0.54 ClerklMH(s) Sick Leave % (CSV Avg Daily Hurs x 3.50%x(6 day wkl40 hr WHwk)= 0.13 ClerklMH(s) LWOP % (CSV Avg Daily Hurs x 1.00%x(6 day wkl4d hr WHwk)= 0.04 ClerklMH(s) (Subtract Overtime) % (CSV Avg Daily Hurs x 8.00%x(6 day wkj40 hr WHwk)= 0.31 ClerklMH(s) Net Ttal 10.50% Leave/OT Replacement Needs»» 0.40 ClerklMH(s) Replacement fr Replacement»» 0.04 ClerklMH(s) Ttal Leave Replacement»» 0.45 ClerklMH(s) Man Year (0 < 100, , 2 => 200) 2 Current Rati FT/PT 100% 0% Target Rati FT/PT 100% 0% Current n Rlls Earned Cmplement Full Time Clerk 5 Full Time Clerk 3 Part Time Flexible Clerk 0 Part Time Flexible Clerk 0 Part Time Regular Clerk 1 Part Time Regular Clerk 1 Full Time Mailhandler 0 Full Time Mailhandler 0 Part Time Flexible Mailhandler 0 Part Time Flexible Mailhandler 0 Part Time Regular Mailhandler 0 Part Time Regular Mailhandler 0 Ttal F4 n Rlls 6 Ttal F4 Earned 4 Current Actual Daily Hrs Emplyees Target Daily Hrs Emplyees LOC 41 ClerklMH(s) LOC 41 ClerklMH(s) LOC 42 ClerklMH(s) LOC 42 ClerklMH(s) LDC 43 ClerklMH(s) LDC 43 ClerklMH(s) LDC 44 ClerklMH(s) LDC 44 ClerklMH(s) LDC 45 ClerklMH(s) LDC 45 ClerklMH(s) LDC 48 ClerklMH(s) LDC 48 ClerklMH(s) Ttal Actual Daily Hrs Ttal Earned Daily Hrs Daily Hurs Actual Daily Hurs Earned Current Cmplement 6 Target Cmplement 4.28 FTEE Current 1884 FTEE Target 1792 Prjected Annual Hrs Actual 11,303 Prjected Annual Hrs Earned 7,674 On Duty Required Ttals 3.84 Full Tme Equiv Emplyee (Hrs per) 1792 Leave Replacement Ttals 0.45 Variance FTEE 1.72 Cmplement Ttal 4.28 Cmplement % Achieved 66.67% p:llcsv/csv/avar/avar_csv _ cmp_ wksheet.cfm 6/29/201<t

48 ~, ' Pleasantn clerk bid listing OFFCE LAST FRST JOB 10 JOB TTLE DA LDC START END DAYS OFF SEN DATE STATUS ACTON PLE SPARMAN NANCY MAL PROCESSNG CLERK 1H SATSUN PLE SPARMAN RCHARD MAL PROCESSNG CLERK SATSUN 6/10/1973 PLE HALE R MAL PROCESSNG CLERK 11C SUNMON 10130/1982 PLE HYATT MCHAEL MAL PROCESSNG CLERK SATSUN 4/14/1964 DUB FLOTTE DEBRA SALES,SVCSlDSTRBUTON ASSOC /18/1984 DUB DE LAPENA ROSA SALES,SVCSDSTRBUTON ASSOC /25/1985 PLE CASTLLO RTA WNDOWCLK SATSUN 9128/1985 PLE SOTELO CAROLNA DST WNDOW CLK SATSUN PLE MELE MCHAEL MAL PROCESSNG CLERK SUNTUE PLE PNEDO DAVD MAL PROCESSNG CLERK 11C SATSUN 10/ PLE DRAPER THELMA MAL PROCESSNG CLERK SUNWED 11122/1986 PLE HOLMES SUSAN GENERAL CLERK 11C SUNWED 11122/1986 PLE MENDOZA CAROL DST WNDOW CLK 11C SATSUN 11122/1986 PLE SEGUNTE EDWN MAL PROCESSNG CLERK 11C SUNMON 1216/1987 PLE SAMRA HARJT MAL PROCESSNG CLERK 11C SUNTHU 3/ PLE HU CHNG LEAD SALES & SERVCES ASSOCATE SATSUN 517/1988 DUB PARK MYONG SALES AND SERVCES ASSOCATE /1988 PLE XU PETER MAL PROCESSNG CLERK SUNFR 2125/1989 PLE TARUC YOLANDA SALES,SVCSlDSTRBUTON ASSOC 11 C SATSUN 2125/1989 PLE CHAN ESMERALDO WNDOWCLK 11C SUNTUE 6/18/1989 PLE CHANG BNG SAN MAL PROCESSNG CLERK 11C SUNFR 3/10/1990 PLE CHENG KUOLUNG SALES AND SERVCES ASSOCATE 11C SUNTHU 6/16/1990 PLE JUAN JR GERVACO MAL PROCESSNG CLERK SATSUN 6/16/1990 PLE BU GNA MAL PROCESSNG CLERK 11C SATSUN 7/14/1990 PLE HYATT SHELLEY MAL PROCESSNG CLERK SATSUN 10120/1990 PLE HERMOSURA GABREL MAL PROCESSNG CLERK SUNWED 12/1/1990 PLE BANS JASWNDER MAL PROCESSNG CLERK SUNTHU 2123/1991 PLE ANAND NEERU MAL PROCESSNG CLERK SUNFR 11125/1995 Ablish, '., ' -". PLE WONG LLY MAL PROCESSNG CLERK SUNWED 4/26/1997 mpacted Ablish DUB YEUNG ANGELA SALES,SVCS/DSTRBUTON ASSOC 11C /1997 mpacted Repast DUB WATTS RCHARD MAL PROCESSNG CLERK SUNTUE mpacted Ablish PLE ATS ANGELTO SALES AND SERVCES ASSOCATE SATSUN 1/ mpacted Ablish PLE DESMA JENNFER SALES AND SERVCES ASSOCATE 3H SUNFR PLE LEE NCK SALES AND SERVCES ASSOCATE 31C SUNTUE 7/9/2005 DUB EOFF-SNGER SHRLEY SALES AND SERVCES ASSOCATE SUNTHU /21/2010

49 Pleasantn draft xls PROJECTED '.00 '.00 '.00 '.00 '.00 '.00 '.00 ' '.00 '.00 ' ' FT...,... FT Reg '.00 ' B Lc _ SftTm._ ' HARD TME sn TrMe 7.00 LDC.00 HARD TME LDC SOFT TME LDC '.00,... LDC '''' W.k " n_ Hliday W.k Ann , , , , Carrier Cutff Time: , Bx Cutff Time: / :50 PM Page 3 M-F Prpsed

50 1994 Dublin.xls PROJECTED Assignments # ~:,' Mn-Fri < "'- D*ta:"' -'_, ~ ~. F~TF Huri 12t tl t t lot1, f h+h+h+h+h+h+h+h+h+hc++jc+\-'f-++-c++jh+jr+_h+-'jr+!j+- 1 r+++ 1# dhftf : -!- H-f+j~:-j FT_ H-1. Jr. tj-t+h.-h FT... '.00 ~ [i'h-'! ',. tj-tft:r Jff "" 6.. T(.j t~j- j T T,. i 'T ll:r H 1 tmtt1l:m:tttt1ttttittttitttttttmwtti '.~'..!.1 - ill\-t_. H- "R '.00 ~,! +-,+L_ 1+++H H H+H H-++H-t H-++H l++-1+~' t- Htf -n.' '~m' - -L -it 1+++H'-+H+-H-1+++-H++-t++H++-t++H++H++H-++H++H-++H++H H++-H+f++!-+.L i H" ' tt- l-- J J., f h-f-+-h h h+++++h+++++h+++++h t~±l 1 HH++f-,f-H+++H++++++~f-H+++H++++HH+f-H+++H+++-~++++-H--Htrl+. H- t~l~+-t~ti :,+ H+~ t-l i 1~1++HrrH++H+rt+rrl+l+l++l++l++m+~H+HH+HH+HH+H++++++HH.i++'~+'_~- ~tt±h~_y-i -', -J '11 jr 1+++~~~H+++-H+++-H++H++-+H H+++-H++hH++H++-+-H++--++~H+ Schedul«! Plan,,",~~ > 0.00 i Avg HUd.y FT Reg ~ -. O.SO HARD time Week Week Annual 1.00 SOFT TME LDC Flex LDC LDC 7.50 f:i.oo LDC Ttal >: LDC, ,220 '++~H~ ~-++il ' i, ' "1 ',:tl tt lj..., "ii',' 1.25 HARO TME LDC Carrier Cutff Time: Ttal Ttal'.: SOFT TME LDC ,063 Hard Time Sft T", ldc Bx Cutff Time: t# Tt' / :31 PM Page 3 M-F Prpsed

51 WrkHur mpact Reprt mpacted Bid Cluster nstallatin Address Area Name mpact Type Date f mpact Perid (Dates) f Review Perfrmed Reprt Prepared By Reprt Prepared Date Reviewed By Phne SARATOGA POST OFFCE PACFC Reductin Other Than by Attritin thru Ylanda Garcia-Martinez Richard Blanca. (510)

52 WrkHur mpact Reprt Craft = CLERK A B C 0 E F G Current Planned Weekly Hrs Mnthly Annual Annual FTE Current Average Weekly Savings Savings Wrk Hurs Savings FTE Yearly Weekly Hrs Hrs Savings Hr Rate Ttal OverTime mpact Current OT Current Planned OT Additinal Percent Planned OT Planned OT Average OT Rate per Week Planned OT Planned OT Hurs per Rate Weekly Hrs frm changes per Week per Week Week Ttal 0 0% % 2

53 WrkHur mpact Reprt Casuals a. Current Number f CLERK Casuals n Rlls b. Current Ttal Nn-OverTime CLERK Casuals Hurs per Mnth c. Planned Reductin in Ttal Nn-OverTime CLERK Casuals Hurs per Mnth d. Number f CLERK Casuals that will have Reduced Hurs e. Number f CLERK Casuals that will be Terminated f. Number f CLERK Casuals Remaining After mpact g. Prvide Narrative Justifying need fr Remaining CLERK Casuals There are n Clerk Casuals. Part Time Flexible (PTFs) a. Current Number f CLERK PTFs n Rlls b. Current Ttal Nn-OverTime CLERK PTFs Hurs per Mnth c. Planned Reductin in Ttal Nn-OverTime CLERK PTFs Hurs per Mnth d. Number f CLERK PTFs that will have Reduced Hurs e. Will there be any CLERK PTFs Excessed frm Craft r nstallatin f Yes hw Many CLERK PTFs f. Prvide Narrative Explaining need fr Excessing NO PTF hurs were reduced, n excessing at this time. Transitinal Emplyees (TEs) a. Current Number f CLERK TEs n Rlls b. Current Ttal Nn-OverTime CLERK TE Hurs per Mnth c. Planned Reductin in Ttal Nn-OverTime CLERK TE Hurs per Mnth d. Number f CLERK TEs that will have Reduced Hurs e. Number f CLERK TEs that will be Terminated f. Number f CLERK TEs Remaining After mpact g. Prvide Narrative Justifying need fr Remaining CLERK TEs There are n TE clerks. 3

54 WrkHur mpact Reprt Part Time Regular (PTRs) a. Current Number f CLERK PTRs n Rlls b. Planned Number f CLERK PTR Psitins after mpact c. Estimated Number f CLERK PTR Attritin d. Will there be any CLERK PTRs Excessed frm Craft r nstallatin CLERK PTRs e. Prvide Narrative Explaining need fr Excessing NO There are n PTR clerks. Full Time Regular (FTRs) a. Current Number f CLERK FTRs n Rlls b. Planned Number f CLERK FTR Psitins After mpact c. Estimated Number f CLERK FTR Attritin d. Will there be any CLERK FTRs Excessed frm Craft r nstallatin f Yes hw Many CLERK FTRs e. Prvide Narrative Explaining need fr Excessing 9 7 YES 2 The lss f wrklad prmpted a staffing and scheduling review which has resulted in the need t excess tw full-time clerks frm the craft and/r installatin. 4

55 WrkHur mpact Reprt-CLERK Preliminary Summary a. Ttal Planned Nn-OT Reductin per Mnth fr Regulars and PTRs b. Planned Reductin in Ttal OT Hurs per Mnth c. Planned Reductin in Casual Nn-OT Hurs per Mnth d. Planned Reductin in PTF Nn-OT Hurs per Mnth e. Planned Reductin in TE Nn-OT Hurs per Mnth e. Ttal Planned Nn-OT Hurs per Mnth f. Ttal FTE Savings -272 a a a a

56 :ustmer Service Variance rag~ 1 Ui L. CUSTOMER SERVCE VARANCE - [945]-BAY-VALLEY PFC SARATOGA PO - SARATOGA PO MPOO 0 Date: 07/ Analysis Perid: t Custmer Service Day.: 302 UnnLevel: 21 Man Yr. 0 CAG: E Benchmark Dates: FY 2009 WK 1 - FY 2009 WK 52 POS [SARATOGA PO) SARATOGA PO 31 FTEE COMPLEMENT ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE % ACHEVED Full Time Clerk % Part Time Flexible Clerk % Part Time Regular Clerk % Full Time MH % Part Time Flexible MH % Part Time Regular MH % Full Time Equivalent Emp % Full Time Equivalent Hrs AutmalinMechanized (L0C41L-41F) WORKHOUR ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE % ACHEVED LDC 41 Urs Hurs % LOG 41 Fits Hurs % Ttal Aut/Mech Hurs % Manual (L0C43-44) LOC 43L Hurs % LOC 43F Hurs % LOG 43P Hurs % LDC 43A Hurs % LDC 43 Ttal % LDC 44 Hurs % Ttal Manual Hurs % Retail/Admin (LOC 42,45,48) LDC 42 Hurs % LDC 45 Hurs % LDC48 Hurs % Ttal Retail/Admin Hurs % Ttal Functin Fur % WORKLOAD ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE % VARANCE LDC 41 TPF Urs Vl Pes % LDC 41 TPF Fits Vl Pcs % Aut/Mech Vlume % LOG 43 Dist Vl Urs (Ft) 4,432 2, % LOG 43 Dist Vl Fits (Ft) 7,816 5, % LOG 43 Dist Vl PP/Sprs , % LDC 44 Bx Urs (Ft) 3,455 3, % LDG 44 Bx Fits (Ft) % Manual Vl (w/ PP/Sprs) 18,973 14, % ttp://csv/csv/avar/avar csvl.cfm?selected b fin nbr=057032&cftrk= /22/2010

57 :ustmer Service Variance Page 2 f2 LDC 45 Transactins , % Retail Transactin Vlume 225, ,669-6, % PRODUCTV1Y ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE % ACHEVED LDC 41 Ur PPH % LDC 41 Fit PPH % LDC 43 Dist Vl Urs FPH % LDC 43 Dist Vl Fits FPH % LDC 43 Dist PP/Sprs PPH % LDC 43 Allied Hrs per day % LDC 44 Bx L&F FPH % LDC 45 Min. per Trans % LDC 45 Trans per % UNT ROUTE AND DELVERES ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE % VARANCE City Rutes % Rural Rutes % CDS Rutes % POB Equivalent Rutes % City Deliveries % Rural Deliveries % CDS Deliveries % PO Bx Deliveries % FTES DALY STAFFNG ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE ClerkiMailhandler ,ttp:l/csvl csv/avar/avar _ csv.cfin?selected _ b _fin _ nbr=057032&cftrk= 1 7/22/2010

58 :::ustmer Servce Variance Menu i ~- ---., SARA TOGA PO - SARA TOGA PO - LDC 42 EARNED WORKHOURS WORKLOAD ELEMENT SOURCE VALUE CSV FACTORS NCLUDES STB BENCHMARK MNS/ DAY BRM/PD #ACCT.POSTED AVERAGE DALY Minutes ea. Daily avg BRM/PD AVG PECES AVERAGE DALY 85 BRM/PO Pieces = Minute FLEX TME APPROV MN Actual Authrized Other Time 0.00 MERCHANDSE RETURN AVERAGE DALY Minutes ea. Daily avg SVC PARCEL RETURN SVC AVERAGE DALY Minutes ea. Daily avg Perid (302 Data Days) TOT.BENCHMARK MNUTES PDA Y Reprt date 07/ TOT.LDC42 BENCHMARK HOURS Bld Lettering = District Level Editable Wrklad Elements Page f! tp://csv/csv/avar/avar_ csv _ldc42 _ wksheet.cfin 7/22/2010

59 \...-USlUlnt::r.::')t::fv H..:t:: vanance lvlenu -~---'----' WORKLOAD ELEMENT --_.._ _ ~ SARA TOGA PO - SARA TOGA PO - LDC 48 EARNED WORKHOURS SOURCE BENCH CSVFACTORS BENCHMARK VALUE NCLUDES STB MNS DAY 2ND NOTCES DLVS DELVERES minutes per 1000 Deliveries Page 1 f2 APC MANTENANCE # PER MACHNE per machine 0.00 AVG MALNGS PER #PER Mailings 12 Mth 27_5850 min BOX ACCOUNTABLE MAL ROUTES 1 per minutes per rute CALLER SERVCE (PAD) AVG DAY 2 Callers minutes 2.42 CANCEL MAL ACTUAL MNUTES 0 Actual + (8TB Factr ) 0.00 CARRER ACCOUNTABLES ROUTES minutes per rute CFS MANTENANCE DELVERES minutes per 500 Deliveries COLLECTONS ACTUAL 260 Actual + (STB Factr ) idspatch DLVS DELVERES minutes per 1000 pssible EXPRESS MAL DELVERY ACTUAL 120 Actual + (STB Factr ) :1 EXPRESS/PRORTY SCANS 1# OF SCANS min fr each f the 1 st min each> [ij,~. i FRM HOLDOUT AVG DAY 0 Firm Hlduts minutes 0.00!FLEXTME APPROVMN Actual Authrized Other Time GENERAL CLERK OFFCE LEVEL 0.00 Lead Finance Level 22,24 r 26 +(STB Factr ) 0.00 NXElUBBM DELVERES minutes per 500 Deliveries OFFSTE TRAVEUADMN ACTUAL MNUTES Actual + (STB Factr ) OPN &CLS SUPPLES &SVCS #OF OFFCES minutes per ffice P.O. BOX MAl NT BOXES-RENTED 1625 Rented bxes min POST OFFCE BOXES RENTED 1625 Nt Applicable PREMUM FOWARDNG SVC ACTUAL 9 Actual + (STB Factr ) 9.66 ROUTES CDS, DELVERES 0 Nt Applicable ROUTES CTY DELVERES Nt Applicable i 7/22/2010

60 , ~... t'age L r L i ROUTES RURAL DELVERES 1169 Nt Applicable TELEPHONE DELVERES minutes per 1000 Deliveries VALDATE 1412'S POS minutes per VERFY DEPOSTTRANSMT #OFOFFCES minutes per Office Perid (302 Data Days) TOTAL EARNED MNUTES PDAY Reprt date 07/ TOTAL LDC48 EARNED HOURS Bld Lettering = District Level Editable Wrklad Elements ~ttp://csv/csv/avar/avar _ csv Jdc48 _ wksheet.cfm 7/22/2010

61 Custmer Servce Vanance Menu Page 1 f 1 THE CSV COMPLEMENT MOOEL SHOULD NOT BE THE SOLE SOURCE OF PERMANENT STAFFNG DECSONS. CUSTOMER SERVCE VARANCE - CLERKMALHANOLER COMPLEMENT Delivery Days: 302 SARATOGA PO - SARATOGA PO DATE : Leave Replacement Calculatin Leave Type Hrs Per Day Leave % Fnnula Emplye< Eamed Annual Leave % (CSV Avg Dally Hurs x 14.00%x(6 day wkl40 hr WHwk)= 1.14 ClerklMH(s) Sick Leave % (CSV Avg Daily Hurs x 3.50%x(6 day wk/40 hr WHwk)= 0.29 ClerklMH(s) LWOP % (CSV Avg Daily Hurs x 1.00%x(6 day wkl40 hr WHwk)= 0.08 ClerklMH(s) (Subtract Overtime) % (CSV Avg Daily Hurs x 8.00%x(6 day wkl40 hr WHwk)= 0.65 ClerklMH(s) Net Ttal 10.50% Leave/OT Replacement Needs»» 0.86 ClerklMH(s) Replacement fr Replacement»» 0.09 ClerklMH(s) Ttal Leave Replacement»» 0.95 ClerklMH(s) Man Year (0 < 100, ,2 => 200) 0 Current Rati FT/PT 75% 25% Target Rati FT/PT 0% 100% Current n Rlls Earned Cmplement Full Time Clerk 9 Full Time Clerk 0 Part Time Flexible Clerk 3 Part Time Flexible Clerk 9 Part Time Regular Clerk 0 Part Time Regular Clerk 0 Full Time Mailhandler 0 Full Time Mailhandler 0 Part Time Flexible Mailhandler 0 Part Time Flexible Mailhandler 0 Part Time Regular Mailhandler 0 Part Time Regular Mailhandler 0 Ttal F4 n Rlls 12 Ttal F4 Earned 9 Current Actual Daily Hrs Emplyees Target Daily Hrs Emplyees LOC 41 ClerklMH(s) LOC 41 ClerklMH(s) LOC 42 ClerklMH(s) LOC 42 ClerklMH(s) LOC 43 ClerklMH(s) LOC 43 ClerklMH(s) LOC 44 ClerklMH(s) LOC 44 ClerklMH(s) LOC 45 ClerklMH(s) LOC 45 ClerklMH(s) LOC 48 ClerklMH(s) LOC 48 ClerklMH(s) Ttal Actual Daily Hrs Ttal Earned Daily Hrs Daily Hurs Actual Daily Hurs Earned Current Cmplement 12 Target Cmplement 9.11 FTEE Current 1628 FTEE Target 1792 Prjected Annual Hrs Actual 19,541 Prjected Annual Hrs Earned 16,318 On Duty Required Ttals 8.16 Full Time Equiv Emplyee (Hrs per) 1792 Leave Replacement Ttals 0.95 Variance FTEE 2.89 Cmplement Ttal 9.11 Cmplement % Achieved 75.00% ttp:llcsv/csv/avar/avar_ csv _cmp_ wksheet.cfm 7/22/201()

62 _. "",,",,c " Asslqnments # FTRJPTF FT Reg.... FT Reg. FTReg.... H t FTR-a.... FT FTO",... Flex '.00 R.. '.00 Flex 4.00 k_", Plan""" 1.00 FT Reg. 6 " HARD TME 1.15 SOFT TME LDC Flex LDC... '.00 =i LDC 22.SO Ttal = LDC. 7.SO HARDT'ME LDC Ttal Ttal SOFT TME LDC Hard Time Sft Time 0.00 LDC ## Tbit - Saratga_AUTO 1994.xls.xls PROJECTED Mn-Fri ",1"',"'''",", '. 6t t09 9tl te t04 4tS A,.,"~,~,~ ;~' " '., ~"~-. L J1, 'OJ. ' Hlidliy We' We' AnnUli '" , i 112.SO ,'" Carrier Cutff Time: ", Bx Cutff Time: ,775 j -!! : - _.j- l-t-+- i- 7t, t L +H~' d -'t! -. - t+il -L- ',,. f J, - ++ t-l t-~n i+ ~t it.j i- -f -li+'i1t -: (' ::~' "f,- t,, t, i t++., N -Li--i-.L +- ' ~'''-+---' t + - j. h! i J'! i!. i t-tit t i!. ii, 1 7/22/20102:48 PM Page 3 M F Prpsed

63 WrkHur mpact Reprt mpacted Bid Cluster nstallatin Address Area Name mpact Type Date f mpact Perid (Dates) f Review Perfnned Reprt Prepared By Reprt Prepared Data Reviewed By Phne SANTA CLARA POST OFFCE PACFC Reductin Other Than by Attritin 03/ / thru 08/13/2010 Ylanda Garcia-Martinez 09/ Richard Blancas (510)

64 WrkHur mpact Reprt Craft = CLERK A B C 0 E F G Current Planned Weekly Hrs Mnthly Annual Annual FTE Current Average Weekly Savings Savings Wrk Hurs Savings FTE Yearly Weekly Hrs Hrs Savings Hr Rate Ttal OverTime mpact Current at Current Planned at Additinal Percent Planned at Planned at Average at Rate per Week Planned at Planned at Hurs per Rate Weekly Hrs frm changes per Week per Week Week Ttal % S% 2

65 WrkHur mpact Reprt Casuals a. Current Number f CLERK Casuals n Rlls b. Current Ttal Nn-OverTime CLERK Casuals Hurs per Mnth c. Planned Reductin in Ttal Nn-OverTime CLERK Casuals Hurs per Mnth d. Number f CLERK Casuals that will have Reduced Hurs e. Number f CLERK Casuals that will be Terminated f. Number f CLERK Casuals Remaining After mpact g. PrOVide Narrative Justifying need fr Remaining CLERK Casuals Office has n casual clerks. Part Time Flexible (PTFs) a. Current Number f CLERK PTFs n Rlls b. Current Ttal Nn-OverTime CLERK PTFs Hurs per Mnth c. Planned Reductin in Ttal Nn-OverTime CLERK PTFs Hurs per Mnth d. Number f CLERK PTFs that will have Reduced Hurs e. Will there be any CLERK PTFs Excessed frm Craft r nstallatin f Yes hw Many CLERK PTFs f. Prvide Narrative Explaining need fr Excessing NO Office has n PTF's; it is a 200 MYO. Transitinal Emplyees (TEs) a. Current Number f CLERK TEs n Rlls b. Current Ttal Nn-OverTime CLERK TE Hurs per Mnth c. Planned Reductin n Ttal Nn-OverTime CLERK TE Hurs per Mnth d. Number f CLERK TEs that will have Reduced Hurs e. Number f CLERK TEs that will be Terminated f. Number f CLERK TEs Remaining After mpact g. PrOVide Narrative Justifying need fr Remaining CLERK TEs Office des nt have TE clerks. 3

66 WrkHur mpact Reprt Part Time Regular (PTRs) a. Current Number f CLERK PTRs n Rlls b. Planned Number f CLERK PTR Psitins after mpact c. Estimated Number f CLERK PTR Attritin d. Will there be any CLERK PTRs Excessed frm Craft r nstallatin CLERK PTRs e. Prvide Narrative Explaining need fr Excessing 2 2 NO Office has 2 PTR's and they will nt be excessed at this time. Full Time Regular (FTRs) a. Current Number f CLERK FTRs n Rlls b. Planned Number f CLERK FTR Psitins After mpact c. Estimated Number f CLERK FTR Attritin d. Will there be any CLERK FTRs Excessed frm Craft r nstallatin f Yes hw Many CLERK FTRs e. Prvide Narrative Explaining need fr Excessing YES 1 The lss f wrklad prmpted a staffing and scheduling review that has resulted in the need t excess 1 full-time clerk frm the craft and/r installatin. 4

67 WrkHur mpact Reprt-CLERK Preliminary Summary a. Ttal Planned Nn-OT Reductin per Mnth fr Regulars and PTRs b. Planned Reductin in Ttal OT Hurs per Mnth c. Planned Reductin in Casual Nn-OT Hurs per Mnth d. Planned Reductin in PTF Nn-OT Hurs per Mnth e. Planned Reductin in TE Nn-OT Hurs per Mnth e. Ttal Planned Nn-OT Hurs per Mnth f. Ttal FTE Savings

68 Page lf:, CUSTOMER SERVCE VARANCE - [945j-BAY-VALLEY PFC SANTA CLARA PO - SANTA CLARA PO SCF s~. MPOO D Date: 07/ Analysis Perid: t Custmer Service Days: 302 Unit Level: 22 Man Yr. 2 CAG: C eencllmar1< Oa'es: FY 2009 WK 1 - FY 2009 WK 52 POS [SANTA CLARA PO] SANTA CLARA PO -.:l FTEE COMPLEMENT ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE % ACHEVED Full Time Clerk % Part Time Flexible Clerk % Part Time Regular Clerk % Full Time MH % Part Time Flexible MH % Part Time Regular MH % Full Time Equivalent Emp % Full Time Equivalent Hrs WORKHOUR ANALYSS AutmaiinMechanized (L0C41L-41F) UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE % ACHEVED LDC 41 Ltrs Hurs % LDC 41 Fits Hurs % Ttal Aut/Mech Hurs % Manual (LDC43-44) LDC 43L Hurs % LOC 43F Hurs % LOC 43P Hurs % LOC 43A Hurs % LOC 43 Ttal % LOC 44 Hurs % Ttal Manual Hurs % RetaiVAdmin (LDC 42,45,48) LOC 42 Hurs % LOC 45 Hurs % LDC 48 Hurs % Ttal Retail/Admin Hurs % Ttal Functin Fur % WORKLOAD ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE % VARANCE LOC 41 TPF Ltrs Vl Pcs % LOC 41 TPF Fits Vl Pcs % Aut/Mech Vlume % LOC 43 Oist Vl Ltrs (Ft) % LOC 43 Oist Vl Fits (Ft) 1,828 1, % LOC 43 Oist Vl PP/Sprs , % LOC 44 Bx Ltrs (Ft) 3,874 3, % LOC 44 Bx Fits (Ft) % Manual Vl (w/ PP/Sprs) 7,533 6, % p:llcsv/csv/avar/avar _ csv l.cfin?csv3 _ b _fin _ nbr= /22/2010

69 :ustmer Service Vanance ldc 45 Transactins , % Retail Transactin Vlume 197, , , % PRODUCTVTY ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE 0/0 ACHEVED ldc 41 Ltr PPH % ldc 41 Fit PPH % ldc 43 Dist Vl Ltrs FPH % LDC 43 Dist Vl Fits FPH % LDC 43 Dist PP/Sprs PPH % LDC 43 Allied Hrs per day % ldc 44 Bx L&F FPH % ldc 45 Min. per Trans % ldc 45 Trans per % UNT ROUTE AND DELVERES ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE 0/0 VARANCE City Rutes % Rural Rutes % CDS Rutes % POB Equivalent Rutes % City Deliveries % Rural Deliveries % CDS Deliveries % PO Bx Deliveries % FTES DALY STAFFNG ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE ClerklMailhandler ttp://csv/csv/avar/avar_ csv l.cfm?csv3 _ b _fin _ nbr= /22/2010

70 'ustmer Service Variance Menu L "0... Ul ~. SANTA CLARA PO - SANTA CLARA PO - LDC 42 EARNED WORKHOURS CSV FACTORS WORKLOAD ELEMENT SOURCE BENCHMARK VALUE / NCLUDES STB MNS DAY, BRM/PD #ACCT.POSTED AVERAGE DALY Minutes ea. Daily avg BRM/PD AVG PECES AVERAGE DALY ~ BRM/PD Pieces = Minutes FLEX TME APPROV MN Actual Authrized Other Time 0.00 MERCHANDSE RETURN /AVERAGE DALY /~ Minutes ea. Daily av SVC PARCEL RETURN SVC AVERAGE DALY Minutes ea. Daily avg Perid (302 Data Days) TOT.BENCHMARK MNUTES PDA Y Reprt date 07/ TOT.LDC42 BENCHMARK HOURS Bld Lettering = District Level Editable Wrklad Elements lttp://csv/csv/avar/avar csv dc42 wksheet.cfm /22/2010

71 _us[mer.:')crvl(.;t;: vanallct: lvh:::lu 1. a~t:: 1 UJ. l THE 'CSV COMPLEMENT MODEL SHOULD NOT BE THE SOLE SOURCE OF PERMANENT STAFFNG DECSONS. CUSTOMER SERVCE VARANCE - CLERKMALHANOLER COMPLEMENT Delivery Days: 302 SANTA CLARA PO - SANTA CLARA PO DATE : Leave Replacement Calculatin Leave Type Hrs Per Dey Leave % Frmula Emplyees Earned Annua Leave % (CSV Avg Daily Hurs x 14.00%x(6 day wkl40 hrwhwk)= 1.07 Cler1<lMH(s) Sick Leave % (CSV Avg Daily Hurs x 3.50%x(6 day wkl40 hr WHwk)= 0.27 crerklmh(s) LWOP % (CSV Avg Daily Hurs x 1.00%x(6 day wkl40 hr WHwk)= 0.08 ClerklMH(s) (Subtract Overtime) % (CSV Avg Daily Hurs x B.OO%x(6 day wkl40 hr WHwk)= 0.61 ClerklMH(s) Net Ttal 10.50% Leave/OT Replacement Needs }>}>}>}> 0.81 ClerklMH(s) Replacement fr Replacement }>}>}>}> 0.08 ClerklMH(s) Ttal Leave Replacement }>}>}>}> 0.89 Cler1<lMH(s) Man Year (0 < 100, ,2 => 200) 2 Current Rati FT/PT 100% 0% Target Rati FT/PT 100% 0% Current n Rlls Earned Cmplement Full Time Clerk 9 Full Time Clerk 8 Part Time Flexible Clerk 0 Part Time Flexible Clerk 0 Part Time Regular Clerk 1 Part Time Regular Clerk 1 Full Time Mailhandler 0 Full Time Mailhandler 0 Part Time Flexible Mailhandler 0 Part Time Flexible Mailhandler 0 Part Time Regular Mailhandler 0 Part Time Regular Mailhandler 0 Ttal F4 n Rlls 10 Ttal F4 Earned 9 Current Actual Daily Hrs Emplyees Target Daily Hrs Emplyees LOC 41 ClerklMH(s) LOC 41 Cler1<lMH(s) LOC 42 Cler1<lMH(s) LOC 42 Cler1<lMH(s) LOC 43 Cler1<lMH(s) LOC 43 ClerklMH(s) LOC 44 ClerklMH(s) LOC 44 ClerklMH(s) LOC 45 Cler1<lMH(s) LOC 45 Cler1<lMH(s) LOC 48 Cler1<lMH(s) LOC 48 ClerklMH(s) Ttal Actual Daily Hrs Ttal Earned Daily Hrs Daily Hurs Actual Daily Hurs Earned Current Cmplement 10 Target Cmplement 8.56 FTEE Current 1883 FTEE Target 1792 Prjected Annual Hrs Actual 18,828 Prjected Annual Hrs Earned 15,338 On Duty Required Ttals 7.67 Full Time Equiv Emplyee (Hrs per) 1792 Leave Replacement Ttals 0.89 Variance FTEE 1.44 Cmplement Ttal 8.56 Cmplement % Achieved 90.00% ttp:llcsv/csv/avar/avar_ csv _camp _ wksheet.cfm 7/22/2010

72 L,-USlUlllt:l.:t;;1 V l~t; V dlldl1~t; CUSTOMER SERVCE VARANCE - [945]-BAY-VALLEY PFC SANTA CLARA PO - STC-MSSON STA MPOO 0 Date: 07/ Analysis Perid: t Custmer Service Days: 302 Unit Level: 21 Man Yr. 2 CAG: C Benchmark Dates: FY 2009 WK 1 - FY 2009 WK 52 POS [SANTA CLARA PO] STC MSSON STA -=.J FTEE COMPLEMENT ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE 0/0 ACHEVED Full Time Clerk % Part Time Flexible Clerk % Part Time Regular Clerk % Full Time MH % Part Time Flexible MH % Part Time Regular MH % Full Time Equivalent Emp % Full Time Equivalent Hrs WORKHOUR ANALYSS AutmatinMechanized (LOC41L-41F) UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE 0/0 ACHEVED LDC 41 Ltrs Hurs % LOC 41 Fits Hurs % Ttal Aut/Mech Hurs % Manual (LOC43-44) LOC 43L Hurs % LOC 43F Hurs % LOC 43P Hurs % LOC 43A Hurs % LOC 43 Ttal % LOC44 Hurs % Ttal Manual Hurs % RetaiVAdmin (LOC 42,45,48) LOC 42 Hurs % LOC 45 Hurs % LOC 48 Hurs % Ttal Retail/Admin Hurs % Ttal Functin Fur % WORKLOAD ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE 0/0 VARANCE LOC 41 TPF Ltrs Vl Pcs % LOC 41 TPF Fits Vl Pcs % Aut/Mech Vlume % LOC 43 Oist Vl Ltrs (Ft) 4,901 4, % LOC 43 Oist Vl Fits (Ft) 9,133 7, % LOC 43 Oist Vl PP/Sprs , % LOC 44 Bx Ltrs (Ft) 1,953 1, % LOC 44 Bx Fits (Ft) % Manual Vl (w/ PP/Sprs) 17,204 14, % ttp://csv/csv/avar/avar _csv l.cfin?csv3 _ b _ fin_nbr= /22/2010

73 ... lls[o1t:...,ta VH:C: v dlldlll.,;!;; r agt: L. Ul L. LDC 45 Transactins , % Retail Transactin Vlume 278, ,921 5, % PRODUCTVTY ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE % ACHEVED LDC 41 Ltr PPH % LDC 41 Fit PPH % LDC 43 Dist Vl Ltrs FPH % LDC 43 Dist Vl Fits FPH % LDC 43 Dist PP/Sprs PPH % LDC 43 Allied Hrs per day % LDC 44 Bx L&F FPH % LDC 45 Min. per Trans % LDC 45 Trans per % UNT ROUTE AND DELVERES ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE % VARANCE City Rutes % Rural Rutes % CDS Rutes % POB Equivalent Rutes % City Deliveries % Rural Deliveries % CDS Deliveries % PO Bx Deliveries % FTES DALY STAFFNG ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE ClerkiMailhandler :tp://csv/csv/avar/avar_ csvl.cfm?csv3 _ b _ fin_ nbr= /

74 rage r SANTA CLARA PO - STC-MSSON STA - LDC 42 EARNED WORKHOURS WORKLOAD ELEMENT SOURCE ~ CSV FACTORS BENCHMARK. VALUE NCLUDES STB MNS / DAY BRM/PD #ACCT.POSTED AVERAGE DALY Minutes ea. Daily avg BRM/PD AVG PECES AVERAGE DALY ~ BRM/PD Pieces / = Minutes 0.00 FLEXTME APPROV MN Actual Authrized Other Time 0.00 MERCHANDSE RETURN sve AVERAGE DALY ~ Minutes ea. Daily avg PARCEL RETURN sve AVERAGE DALY Minutes ea. Daily avg i Perid (302 Data Days) TOT.BENCHMARK MNUTES PDA Y 38.92, ; Reprt date TOT.LDC42 BENCHMARK HOURS Bld Lettering = District Level Editable Wrklad Elements tp:llcsv/csv/avar/avar csv dc42 wksheet.cfm /22/2010

75 .. ~A~A_"" L Page 1 f2 SANTA CLARA PO - STC-MSSON STA - LDC 48 EARNED WORKHOURS BENCH WORKLOAD ELEMENT SOURCE CSV FACTORS BENCHMARK VALUE NCLUDES STB MNS DAY,2ND NOTCES DLVS DELVERES minutes per 1000 Deliveries -_._ 'APC MANTENANCE # PER MACHNE per machine 4.83 AVG MALNGS PER # PER Mailings 0 12 Mlh min f BOX ACCOUNTABLE MAL ROUTES 1 per 500 ] minutes per rute =-=--=-J CALLER SERVCE (PAD) ]AVG DAY Callers minutes : CANCEL MAL r;;.ctual MNUTES '- ~ }ctual. (STB Factr 00729) - -- CARRER ACCOUNTABLES 1 ROUTES 1 ~ minutes per rute 1 ; CFS MANTENANCE 1 DELVERES ~ minutes per 500 Deliveries 1, COLLECTONS 1 ACTUAL,~Actual (STB Factr ) 1 DSPATCH DLVS 1 DELVERES minutes per 1000 pssible 1 EXPRESS MAL DELVERY ] ACTUAL 20 l;;"a-;-:-;;':-b~ct~0-;9; ,EXPRESS/PRORTY SCANS 1# OF SCANS min fr each 01 the 1st min each> FRM HOLDOUT AVGDAY 18 Fin Hlduts O t.2060 minutes 9.65 'FLEX TME rapprov MN lactual AUlh:zed ~t;:rtim~ GENERAL CLERK OFFCE LEVEL Lead Finance Level 22,24 r (STB Factr ) '-N--X--E-/U-S-S-M l-D-E-L-V-E-R--E-S----j ,6261 minutes per 500 Deliveries, ',OFFSTE TRAVEUADMN ractual MNUTESl 60,00 \Act~al.(ST~ Factr 0072~) OPN &CLS SUPPLES &SVCS r#()f OFFrCES-l 1,0 \12~7 m~nut~ p~~ ~~e 'P,O, SOX MANT rboxes-rented Rent~ bxes t9~05minf!02 _ POST OFFCE SOXES \REt.HED }O-;-APPlica;' PREMUM FOWARDNG SVC ACTUAL r - 10 lactu~l. (~TB ~actr ) 10,73 ROUTES CDS DELVERES O rntapplicable---'- ROUTES CTY \DELVERESj rntapplicable T-'- 7/22/2010

76 \",U:SlUDt:r ~t:rvlcc vanam.:t! VlenU Page 2 f2 ROUTES RURAL DELVERES 0 Nt Applicable TELEPHONE DELVERES minutes per 1000 Deliveries VALDATE 1412 'S POS minutes per VERFY DEPOSTTRANSMT #OFOFFCES minutes per Office 'Perid (302 Data Days) TOTAL EARNED MNUTES PDAY ,Reprt date 07/ TOTAL LDC48 EARNED HOURS Bld Lettering = District Level Editable Wrklad Elements, 7/22/2010

77 ~ustmer ~ervlce v ananc~ lv~nu rage THE CSV COMPLEMENT MODEL SHOULD NOT BE THE SOLE SOURCE OF PERMANENT STAFFNG DECSONS. CUSTOMER SERVCE VARANCE - CLERKMALHANOLER COMPLEMENT Delivery Days: 302 SANTA CLARA PO - STC-MSSON STA DATE : Leave Replacement Calculatin Leave Type Hrs Par Day Leave" Frmula Emplyee. Earned Annua Leave % (CSV Avg Daily Hurs x 14.00%)(6 day wkj40 hr WHwk)= 1.29 crerklmh(s) Sick Leave % (CSV Avg Daily Hurs x 3.50%x(6 day wk/40 hr WHwk)= 0.32 ClerklMH(s) LWOP % (CSV Avg Daily Hurs x 1.00%x(6 day wkj40 hr WHwk)= 0.09 Clerl<lMH(s) (Subtract Overtime) % (CSV Avg Daily Hurs x 8.00%x(6 day wk/40 hr WHwk)= 0.74 ClerklMH(s) Net Ttal 10.50% Leave/OT Replacement Needs }>}>}>}> 0.97 ClerklMH(s) Replacement fr Replacement }>}>}>}> 0.10 crerklmh(s) Ttal Leave Replacement }>}>}>}> 1.07 ClerklMH(s) Man Year (0 < 100, , 2 => 200) 2 Current Rati FT/PT 100% 0% Target Rati FT/PT 100% 0% Current n Rlls Earned Cmplement Full Time Clerk 11 Full Time Clerk 9 Part Time Flexible Clerk 0 Part Time Flexible Clerk 0 Part Time Regular Clerk 1 Part Time Regular Clerk 1 Full Time Mailhandler 0 Full Time Mailhandler 0 Part Time Flexible Mailhandler 0 Part Time Flexible Mailhandler 0 Part Time Regular Mailhandler 0 Part Time Regular Mailhandler 0 Ttal F4 n Rlls 12 Ttal F4 Earned 10 Current Actual Daily Hrs Emplyees Target Daily Hrs Emplyees LOC 41 ClerklMH(s) LOC 41 Clerl<lMH(s) LOC 42 Clerl<lMH(s) LOC 42 ClerklMH(s) LOC 43 Clerl<lMH(s) LOC 43 ClerklMH(s) LOC 44 Clerl<lMH(s) LOC 44 Clerl<lMH(s) LOC 45 ClerklMH(s) LOC 45 Clerl<lMH(s) LOC 48 ClerklMH(s) LOC 48 Clerl<lMH(s) Ttal Actual Daily Hrs Ttal Earned Daily Hrs Daily Hurs Actual Daily Hurs Earned Current Cmplement 12 Target Cmplement FTEE Current 1787 FTEE Target 1792 Prjected Annual Hrs Actual 21,444 Prjected Annual Hrs Earned 18,423 On Duty Required Ttals 9.21 Full Time Equiv Emplyee (Hrs per) 1792 Leave Replacement Ttals 1.07 Variance FTEE 1.72,Cmplement Ttal Cmplement % Achieved 83.33% ttp://csv/csv/avar/avar _ csv _ cmp _ wksheet.cfm 7/22/2010

78 -,USlmt:r ~t:rvlce v dlldlh.;e rage 1 01 '- CUSTOMER SERVCE VARANCE - [945]-BAY-VALLEY PFC SANTA CLARA PO - STC-SANCHEZ ANX MPOO 0 Date: 07/ Analysis Perid: t ~ Custmer Service Days: 302 UnUevel: 22 Man Yr. 2 CAG: C eenchmarl< Dates: FY 2009 WK 1 - FY 2009 WK 52 Pi) S [SANTA CLARA PO] STC-SANCHEZ ANX.::J FTEE COMPLEMENT ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE % ACHEVED Full Time Clerk % Part Time Flexible Clerk % Part Time Regular Clerk % Full Time MH % Part Time Flexible MH % Part Time Regular MH % Full Time Equivalent Emp % Full Time Equivalent Hrs AutmatinMechanized (LDC41L-41F) WORKHOUR ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE % ACHEVED LDC 41 Ltrs Hurs % LDC 41 Fits Hurs % Ttal Aut/Mech Hurs % Manual (LDC43-44) LDC 43L Hurs % LDC 43F Hurs % LDC 43P Hurs % LDC 43A Hurs % LDC43 Ttal % LDC 44 Hurs % Ttal Manual Hurs % RetaiVAdmin (LDC 42,45,48) LDC42 Hurs % LDC 45 Hurs % LDC 48 Hurs % Ttal Retail/Admin Hurs % Ttal Functin Fur % WORKLOAD ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE % VARANCE LOC 41 TPF Ltrs Vl Pcs % LDC 41 TPF Fits Vl Pcs % Aut/Mech Vlume % LOC 43 Dist Vl Ltrs (Ft) 5,373 3, % LOC 43 Dist Vl Fits (Ft) 9,463 7, % LDC 43 Dist Vl PP/Sprs , % LOC 44 Bx Ltrs (Ft) 1, % LDC 44 Bx Fits (Ft) % Manual Vl (w/ PP/Sprs) 18,830 13, % tp://csv/csv/avar/avar_ csv l.cfm?csv3 _ b _ fin _ nbr= /

79 _ustmer ~ervlce v anan~e LDC 45 Transactins , % Retail Transactin Vlume 196,254 55, , % PRODUCTVTY ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE % ACHEVED LDC 41 Ltr PPH % LDC 41 Fit PPH % LDC 43 Dist Vl Ltrs FPH % LDC 43 Dist Vl Fits FPH % LDC 43 Dist PP/Sprs PPH % LDC 43 Allied Hrs per day % LDC 44 Bx L&F FPH % LDC 45 Min. per Trans % LDC 45 Trans per % UNT ROUTE AND DELVERES ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE % VARANCE City Rutes a 0.00% Rural Rutes 0 a a 0% CDS Rutes a 0 a 0% POB Equivalent Rutes a a a 0% City Deliveries % Rural Deliveries a a a 0% CDS Deliveries a a a 0% PO Bx Deliveries 0 0 a 0% FTES DALY STAFFNG ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE ClerkiMailhandler :tp://csv/csv/avar/avar _ csv l.cfm?csv3 _b _fin_nbr= /22/2010

80 -,ustmer ;:,ervlce v anal~t;:: Vlt;::1U SANTA CLARA PO - STC-SANCHEZ ANX - LDC 42 EARNED WORKHOURS WORKLOAD ELEMENT 1 SOURCE ~ CSVFACTORS BENCHMARK. VALUE NCLUDES STB MNS DAY BRM/PO #ACCT.POSTEO AVERAGE DALY Minutes ea. Oaily avg SRM/PO Pieces / = Minutes 0.00 BRM/PO AVG PECES AVERAGE DALY FLEXTME APPROV MN Actual Authrized Other Time 0.00 MERCHANDSE RETURN SVC AVERAGE DALY Minutes ea. Daily avg PARCEL RETURN SVC AVERAGE DALY Minutes ea. Daily avg ! Perid (302 Data Days) TOT.BENCHMARK MNUTES PDAY 28.44! Reprt date 07/ TOT.LDC42 BENCHMARK HOURS Bld Lettering = District Level Editable Wrklad Elements ttp:llcsv/csv/avar/avar _ csv _ldc42 _ wksheet.cfm 7/22/2010

81 ....Hv.u"'.,-,"'" "''' "a.llall"~ Vl~U Page f2 SANTA CLARA PO - STC-SANCHEZ ANX - LDC 48 EARNED WORKHOURS WORKLOAD ELEMENT SOURCE BENCH CSV FACTORS BENCHMARK VALUE NCLUDES STB MNS / DAY ;2ND NOTCES DLVS 1 DELVERES \ minutes per 1000 Deliveries APC MANTENANCE AVG MALNGS PER 1# PER MACHNE #PER \ per machine Mailings 12 Mth * min ; BOX ACCOUNTABLE MAL ROUTES 1 per minutes per rute 0.00 CALLER SERVCE (PAD) AVG DAY 0 leaners * minutes 000 'CANCEL MAL ACTUAL MNUTES 0 Actual + (STB Factr ) 0.00 CARRER ACCOUNTABLES 1 ROUTES minutes per rute CFS MANTENANCE DELVERES minutes per 500 Deliveries COLLECTONS ACTUAL Actual + (STB Factr ) DSPATCH DLVS 1 DELVERES minutes per to pssible ~ EXPRESS MAL DELVERY 1 ACTUAL 10 iactual + (STB Factr ) EXPRESS/PRORTY SCANS 1# OF SCANS min fr each f the 1st min each> FRM HOLDOUT AVGDAY 0 i Firm Hlduts * minutes 0.00 FLEX TME APPROV MN Actual Authrized Other Time 0.00 GENERAL CLERK OFFCE LEVEL ~ Lead Finance Level 22,24 r , +(STB Factr 0,0729) NXE/UBBM 1 DELVERES ,8281 minutes per 500 Deliveries OFFSTE TRAVEUADMN ACTUAL MNUTES 1 30,00 1 Actual + (STB Factr ) OPN &CLS SUPPLES &SVCS 1# OF OFFCES P,O, BOX MANT BOXES-RENTED POST OFFCE BOXES RENTED PREMUM FOWARDNG SVC ACTUAL ROUTES CDS DELVERES minutes per ffice Rented bxes * min ,00 0 Nt Applicable 10 Actual + (STB Factr ) Nt Applicable ROUTES CTY 1 DELVERES Nt Applicable 7/22/2010

82 ~,",.JlVlll"'J L.J"-'l V,"'''' Y Ull(ll1\.L ivf.:u Page 2 f2 ROUTES RURAL DELVERES 0 Nt Applicable TELEPHONE DELVERES minutes per 1000 Deliveries VALDATE 1412 'S pos minutes per VERFY DEPOSTfTRANSMT # OF OFFCES minutes per Office 33.17, Perid / (302 Data Days) TOTAL EARNED MNUTES PDA Y Reprt date 07/ TOTAL LDC48 EARNED HOURS Bld Lettering = District Level Editable Wrklad Elements -_._ /22/2010

83 ~ustmer Service vanance Menu, U5\." 1 UL 1 THE CSV COMPLEMENT MODEL SHOULO NOT BE THE SOLE SOURCE OF PERMANENT STAFFNG OECSONS. CUSTOMER SERVCE VARANCE - CLERKMALHANOLER COMPLEMENT Delivery Days: 302 SANTA CLARA PO - STC-SANCHEZ ANX DATE ;07/ Leave Replacement Calculatin LaveType H.. Per Day Leave" Frmula Emplyees Earned Annual Leave % (CSV Avg Daily Hurs x 14.00%x(6 day wkl40 hr WHwk)= 1.03 ClerklMH(s) Sick Leave % (CSV Avg Daily Hurs x 3.50%x(6 day wkl40 hr WHwk)= 0.26 ClerklMH(s) LWOP % (CSV Avg Daily Hurs x 1.00%x(6 day wkl40 hr WHwk)= 0.07 ClerklMH(s) (Subtract Overtime) % (CSV Avg Daily Hurs x 8.00%x(6 day wkl40 hr WHwk)= 0.59 ClerklMH(s) Net Ttal 10.50% Leave/OT Replacement Needs }>}>}>}> 0.77 ClerkJMH(s) Replacement fr Replacement }>}>}>}> 0.08 ClerklMH(s) Ttal Leave Replacement }>}>}>}> 0.85 ClerklMH(s) Man Year (0 < 100, , 2 => 200) 2 Current Rati FT/PT 100% 0% Target Rati FT/PT 100% 0% Current n Rlls Earned Cmplement Full Time Clerk 7 Full Time Clerk 8 Part Time Flexible Clerk 0 Part Time Flexible Clerk 0 Part Time Regular Clerk 0 Part Time Regular Clerk 0 Full Time Mailhandler 0 Full Time Mailhandler 0 Part Time Flexible Mailhandler 0 Part Time Flexible Mailhandler 0 Part Time Regular Mailhandler 0 Part Time Regular Mailhandler 0 Ttal F4 n Rlls 7 Ttal F4 Earned 8 Current Actual Daily Hrs Emplyees Target Daily Hrs Emplyees LOC 41 ClerklMH(s) LOC 41 ClerklMH(s) LOC 42 ClerklMH(s) LOC 42 ClerklMH(s) LOC 43 ClerklMH(s) LOC 43 ClerklMH(s) LOC 44 ClerklMH(s) LOC 44 ClerklMH(s) LOC 45 ClerklMH(s) LOC 45 ClerklMH(s) LOC 48 ClerklMH(s) LOC 48 ClerklMH(s) Ttal Actual Daily Hrs Ttal Earned Daily Hrs Daily Hurs Actual Daily Hurs Earned Current Cmplement 7 Target Cmplement 8.18 FTEE Current 2337 FTEE Target 1792 Prjected Annual Hrs Actual 16,361 Prjected Annual Hrs Earned 14,663 On Duty Required Ttals 7.33 Full Time Equiv Emplyee (Hrs per) 1792 Leave Replacement Ttals 0.85 Variance FTEE Cmplement Ttal 8.18 Cmplement % Achieved % ttp://csv/csv/avar/avar _ csv _ cmp _ wksheet.cfm 7/

84 Santa Clara MPO 1994.xls PROJECTED '.50 k_", FT Reg _ Ttal lst-at HAADTME 0.00 SOFT TMO LDC.. 3." LDC LDC 0.00 LDC HARD TME LDC SOFT TME LDC A", WN' tlref tlref REF t#ref t#ref #RFF Hliday W_' SO Annual tlref #REF #REF #REF #REF #REF #REF REF Carrier Bx Cutff Time: :08 AM Page 3 MPO Prpsed

85 Santa Clara MSSON 1994.xls PROJECTED Asslnments ". "DaVS' ill' ',> Sat ".., ~: '~.. ==:;:::J8~/1~3~/2mO!Q07r::;==::;:.. ~::;:=:;:==;:=::::==;:::=1 "*-'eel FTR/PTF Hurs t t8 8t09 9tl !t l1lc-12 FT Ril... ' i iii '"",-,1_ FTRi... i +.. L.~.j.,,'; _~rrt FTR ' ',ffh te[ FT Ril., t L Jl+' FT R POBOX. '. ~,-i.';' J.,t'H FTR ~ ',. -tt' '\.'.1 L,_+' +i--l, i wl-+l-l-+-/ 8'1:+ it " FT R......!+ti:j::j+ttti:j::j+ttt+:j::j+tttttt:j::jtttttt+l+~""""". it " 1 ~::: ::: iii :: " itt! ' ' i" - i --' r, +~. F'ex. 00 ",- -±';- H t+ttttttttttttt+t+ttt+ttlt+l+;~~+l+t+t+tttttttttttttttttttttt:t:,j 4- ti --r-t iii' :'1' - t-+ 'r,'+h- j T L+.4-H--,tt.t., +tt++l_ ++l ', tt t,,it, ' i Tit, C- f-t+l+h-h+l+h-h+++h-l-t+t+l+h-h+++h-h+t+l+l-th+l+h-h+++lh-+h++h-j-h,' ' 'i t, r t ' ' 1++t++t++t++t++t++t++t++t++t++t++H+H+H+H H+H ' r, ii' ' '",,! 'ii ttt T1~+-i,c-- ~-j-' -ti- E±' i'. ;:., :tl:.,. -+ ' 'r+',,--lt- 1 f~ t '- ~ -1 f++-i L i i"ft [-itt', T,t ;T i i ii-- " rl+ Sd>"'ull P......, 0.00 Avg FT Reg HARDTlM!: Week 3.00 SOFT TME LDC 0.00 Flex LOC" 2.50 LDC " loc" 2.50 Ttal -= LDC ,4-' HARDnME LDC 0.00 Carrier Cutff Time: Ttal Ttal. -"~J\ 4.25 SOFTTlME loc Hard Time Sft Time LDC 33 J 0.00 LDC Bx Cutff Time: # T'" :19 AM Page 4 Missin

86 Santa Clara SANCHEZ 1994.xls PROJECTED... 2 ftrg.... "... '.00 rr"'1 '.00 7 FTRg.... FTReg. ' " FT Reg lux: _ HAROTME SOFT TiME A", W_ "REF #REF.. LDC LDC LDC #REF #REF LDC HARD TMe LDC #REF SOFT TME LDC fmf1=1 HUc.y WMk Annual tref #REF! #REF #REF #REF #REF ORE., tref tref #REF Carrier Cutff Time: fref #REF! tlreft #REF Bx Cutff Time:.REF.REF 7/ :25 AM Page 3 Sanchez

87 WrkHur mpact Reprt mpacted Bid Cluster nstallatin Address Area Name mpact Type Date f mpact Perid (Dates) f Review Perfrmed Reprt Prepared By Reprt Prepared Date Reviewed By Phne BRENTWOOD POST OFFCE PACFC Reductin Other Than by Attritin 2/18/ / thru 08/27/2010 Ylanda Garcia-Martinez 09/ Richard Blancas (510)

88 WrkHur mpact Reprt Craft = CLERK A B C D E F G Current Planned Weekly Hrs Mnthly Annual Annual FTE Current Average Weekly Savings Savings Wrk Hurs Savings FTE Yearly Weekly Hrs Hrs Savings Hr Rate Ttal OverTime mpact Current OT Current Planned OT Additinal Percent Planned OT Planned OT Average OT Rate per Week Planned OT Planned OT Hurs per Rate Weekly Hrs frm changes per Week per Week Week Ttal 4 1% %

89 WrkHur mpact Reprt Casuals a. Current Number f CLERK Casuals n Rlls b. Current Ttal Nn-OverTime CLERK Casuals Hurs per Mnth c. Planned Reductin in Ttal Nn-OverTime CLERK Casuals Hurs per Mnth d. Number f CLERK Casuals that will have Reduced Hurs e. Number f CLERK Casuals that will be Terminated f. Number f CLERK Casuals Remaining After mpact g. Prvide Narrative Justifying need fr Remaining CLERK Casuals a a a a a a There are n casuals. Part Time Flexible (PTFs) a. Current Number f CLERK PTFs n Rlls b. Current Ttal Nn-OverTime CLERK PTFs Hurs per Mnth c. Planned Reductin in Ttal Nn-OverTime CLERK PTFs Hurs per Mnth d. Number f CLERK PTFs that will have Reduced Hurs e. Will there be any CLERK PTFs Excessed frm Craft r nstallatin f Yes hw Many CLERK PTFs f. Prvide Narrative Explaining need fr Excessing NO a PTF hurs were reduced. Transitinal Emplyees (TEs) a. Current Number f CLERK TEs n Rlls b. Current Ttal Nn-OverTime CLERK TE Hurs per Mnth c. Planned Reductin in Ttal Nn-OverTime CLERK TE Hurs per Mnth d. Number f CLERK TEs that will have Reduced Hurs e. Number f CLERK TEs that will be Terminated f. Number f CLERK TEs Remaining After mpact g. Prvide Narrative Justifying need fr Remaining CLERK TEs a a a a a a There are n TEs.

90 WrkHur mpact Reprt Part Time Regular (PTRs) a. Current Number f CLERK PTRs n Rlls b. Planned Number f CLERK PTR Psitins after mpact c. Estimated Number f CLERK PTR Attritin d. Will there be any CLERK PTRs Excessed frm Craft r nstallatin CLERK PTRs NO e. Prvide Narrative Explaining need fr Excessing There are n PTRs. Full Time Regular (FTRs) a. CUrrent Number f CLERK FTRs n Rlls b. Planned Number f CLERK FTR Psitins After mpact c. Estimated Number f CLERK FTR Attritin d. Will there be any CLERK FTRs Excessed frm Craft r nstallatin f Yes hw Many CLERK FTRs e. Prvide Narrative Explaining need fr Excessing 8 6 YES 2 The lss f wrklad has resulted in the need t excess tw full-time clerks frm the craft and/r the installatin.

91 WrkHur mpact Reprt-CLERK Preliminary Summary a. Ttal Planned Nn-OT Reductin per Mnth fr Regulars and PTRs b. Planned Reductin in Ttal OT Hurs per Mnth c. Planned Reductin in Casual Nn-OT Hurs per Mnth d. Planned Reductin in PTF Nn-OT Hurs per Mnth e. Planned Reductin in TE Nn-OT Hurs per Mnth e. Ttal Planned Nn-OT Hurs per Mnth f. Ttal FTE Savings

92 :ust,mer Service Variance Page lf2 CUSTOMER SERVCE VARANCE - [945]-BAY-VALLEY PFC BRENTWOOD PO - BRENTWOOD PO MPOO C Date: 06/30/2010 Analysis Perid: t Custmer Service Days: 77 UnUevel: 21 Man Yr. 0 CAG: e Benchmark De'es: FY 2009 WK 1 - FY 2009 WK S2 pas ~. ~- -- [BRENTWOOD PO) BREN!VVC>.OD PO. FTEE COMPLEMENT ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE % ACHEVED Full Time Clerk % Part Time Flexible Clerk % Part Time Regular Clerk % Full Time MH % Part Time Flexible MH % Part Time Regular MH % Full Time Equivalent Emp , % Full Time Equivalent Hrs WORKHOUR ANALYSS AutmatinMechanized (LDC41L-41F) UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE % ACHEVED LDC 41 Llrs Hurs % LDC 41 Fits Hurs % Ttal Aut/Mech Hurs % Manual (LDC43-44) LDC 43L Hurs % LDC 43F Hurs % LDC 43P Hurs % LDC 43A Hurs % LDC 43 Ttal % LDC 44 Hurs % Ttal Manual Hurs % RetaiVAdmin (LOC 42,45,48) LDC42 Hurs % LDC 45 Hurs % LDC 48 Hurs % Ttal Retail/Admin Hurs % Ttal Functin Fur % WORKLOAD ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE % VARANCE LDC 41 TPF Llrs Vl Pcs % LDC 41 TPF Fits Vl Pcs % Aut/Mach Vlume % LDC 43 Dist Vl Llrs (Ft) 1,074 1, ,06% LDC 43 Dist Vl Fits (Ft) 1,156 1, % LDC 43 Dist Vl PP/Sprs , % LDC 44 Bx Llrs (Ft) % LDC 44 Bx Fits (Ft) % Manual Vl (w/ PP/Sprs) 3,732 3, % jj tp:/lcsv/csv/avar/avar_ csvl.cfin 6/30/2010

93 ;ustmer Service Variance Page 2 f2 LDC 45 Transactins % Retail Transactin Vlume 56,854 57, % PRODUCTVTY ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE % ACHEVED LDC 41 Ltr PPH % LDC 41 Fit PPH % LDC 43 Dist Vl Ltrs FPH % LDC 43 Dist Vl Fits FPH % LDC 43 Dist PP/Sprs PPH % LOC 43 Allied Hrs per day % LDC 44 Bx L&F FPH % LDC 45 Min. per Trans % LDC 45 Trans per % UNT ROUTE AND DELVERES ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE % VARANCE City Rutes % Rural Rutes % CDS Rutes % POB Equivalent Rutes % City Deliveries % Rural Deliveries % CDS Deliveries % PO Bx Deliveries % FTES DALY STAFFNG ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE ClerkiMailhandler tp://csv/csv/avar/avar_ csvl.cfin 6/30/201()

94 :ustmer Service Variance Menu Page 1 f 1,--BRENTWOOD PO - BRENTWOOD PO-:-LDC 42 EARNED WORKHOURS--' WORKLOAD ELEMENT SOURCE VALUE CSVFACTORS NCLUDES STB BENCHMARK MNS / DAY BRM/PO #ACCT.POSTEO AVERAGE DALY Minutes ea. Daily avg BRM/PD AVG PECES AVERAGE DALY 30 BRM/PO Pieces = Minutes 2.98 FLEXTME APPROVMN Actual Authrized Other Tme 0.00 MERCHANDSE RETURN SVC AVERAGE DALY Minutes ea. Daily avg PARCEL RETURN SVC AVERAGE DALY Minutes ea. Daily avg Perid 03/27/ /25/2010 (77 Data Days) TOT.BENCHMARK MNUTES P/DA Y Reprt date 06/30/2010 TOT.LDC42 BENCHMARK HOURS Bld Lettering = District Level Editable Wrklad Elements p:llcsv/csv/avar/avar csv dc42 wksheet.cfm /30/2010

95 rage 011. BRENTWOOD PO - BRENTWOOD PO - LDe 48 EARNED WORKHOURS BENCH CSVFACTORS WORKLOAD ELEMENT SOURCE BENCHMARK VALUE NCLUDES STB MNS DAY i i2nd NOTCES DLVS DELVERES minutes per 1000 Deliveries i,apc MANTENANCE # PER MACHNE per machine 4.83, 'AVG MALNGS PER #PER Mailings * 12 Mth * min BOX ACCOUNTABLE MAL ROUTES 1 per minutes per rute CALLER SERVCE (PAD) AVG DAY 1 Callers * minutes 1.21 CANCEL MAL ACTUAL MNUTES 0 Actual + (5TB Factr a.0729) 0.00 CARRER ACCOUNTABLES ROUTES minutes per rute CFS MANTENANCE DELVERES minutes per 500 Deliveries 24.54! i COLLECTONS ACTUAL 120 Actual + (SrB Factr ) idspatch DLVS DELVERES minutes per 1000 pssible 'i EXPRESS MAL DELVERY!ACTUAL 30 Actual.. (5TB Factr ) i EXPRESS/PRORTY SCANS!# OF SCANS min fr each afthe 1st min each :> , FRM HOLDOUT AVG DAY 0 Firm HldOUts * minutes 0.00 FLEX TME APPROVMN Actual Authrized Other Time 0.00 i : GENERAL CLERK OFFCE LEVEL 0.00 Lead Finance level 22,24 r i NXElUBBM DELVERES +(5TB Factr ) 21180! minutes per 500 Deliveries OFFSTE TRA VEUADMN ACTUAL MNUTES 0.00 Actual + (5TB Factr ) 0.00 \OPN &CLS SUPPLES &SVCS #OFOFFCES minutes per ffice : P.O. BOX MAl NT BOXES-RENTED 1728 Rented bxes * min POST OFFCE BOXES RENTED 1728 Nt Applicable i PREMUM FOWARDNG SVC ACTUAL 30 Actual + (SrB Factr ) i \ ROUTES CDS DELVERES 0 Nt Applicable i ROUTES CTY DELVERES 6835 Nt Applicable ~ _ csv _ldc48 _ wksheet.cfm 6/30/2010

96 rag",(. r'(', i ROUTES RURAL DELVERES Nt Appticable TELEPHONE DELVERES minutes per 1000 Deliveries VALDATE 1412 'S POS minutes per \ VERFY DEPOSTrrRANSMT # OF OFFCES minutes per Office Perid (77 Data Days) TOTAL EARNED MNUTES PDAY Reprt date TOTAL LDC48 EARNED HOURS Bld Lettering = District Level Editable Wrklad Elements _ csv _ldc48 _ wksheet.cfin 6/

97 :ustmer Service Variance Menu Page 1 f 1 THE CSV COMPLEMENT MODEL SHOULD NOT BE THE SOLE SOURCE OF PERMANENT STAFFNG DECSONS. CUSTOMER SERVCE VARANCE - CLERKMALHANDLER COMPLEMENT Delivery Days: 302 BRENTWOOD PO - BRENTWOOD PO DATE :06/ LesVf!l Replacement Calculatin LeaveTvpe Hrs Per Da. Leave " Fnnula EmDlvees Eamd Annual Leave % (CSV Avg Daily Hurs x 14.00%x(S day wkf40 hr WHwk)= 1.16 ClerklMH(s) Sick Leave % (CSV Avg Daily Hurs x 3.50%x(6 day wkl40 hr WHwk)= 0.29 ClerklMH(s) LWOP % (CSV Avg Daily Hurs x 1.00%x(6 day wkl40 hr WHwk)= 0.08 ClerklMH(s) (Subtract Overtime) % (CSV Avg Daily Hurs x 8.00%x(6 day wkl40 hr WHwk)= 0.67 ClerklMH(s) Net Ttal 10.50% Leave/OT Replacement Needs»» 0.87 ClerklMH(s) Replacement fr Replacement»» 0.09 ClerklMH(s) Ttal Leave Replacement»» 0.96 ClerklMH(s) Man Year (0 < 100, ,2 => 200) 0 Current Rati FT/PT 67% 33% Target Rati FT/PT 0% 100% Current n Rlls Earned Cmplement Full Time Clerk 8 Full Time Clerk 0 Part 'Time Flexible Clerk 4 Part Time Flexible Clerk 9 Part Time Regular Clerk 0 Part Time Regular Clerk 0 Full Time Mailhandler 0 Full Time Mailhandler 0 Part Time Flexible Mailhandler 0 Part Time Flexible Mailhandler 0 Part Time Regular Mailhandler 0 Part Time Regular Mailhandler 0 Ttal F4 n Rlls 12 Ttal F4 Eamed 9 Current Actual Daily Hrs Emplyees Target Daily Hrs Emplyees LDC 41 ClerklMH(s) LDC 41 ClerklMH(s) LDC 42 ClerklMH(s) LDC 42 ClerklMH(s) LOC 43 ClerklMH(s) LOC 43 ClerklMH(s) LOC 44 ClerklMH(s) LOC 44 ClerklMH(s) LOC 45 ClerklMH(s) LOC 45 ClerklMH(s) LOC 48 ClerklMH(s) LOC 48 ClerklMH(s) Ttal Actual Daily Hrs Ttal Earned Daily Hrs Oaily Hurs Actual Oaily Hurs Earned Current Cmplement 12 Target Cmplement 9.28 FTEE Current 1770 FTEE Target 1792 Prjected Annual Hrs Actual 21,236 Prjected Annual Hrs Earned 16,633 On Duty Required Ttals 8.32 Full Time Equiv Emplyee (Hrs per) 1792 Leave Replacement Ttals 0.96 Valiance FTEE 2.72 Cmplement Ttal 9.28 Cmplement % Achieved 75.00% p:llcsv/csv/avar/avar _ csv _ cmp _ wksheet.cfm 6/30/20G

98 BRENTWOOD 1994.xls PROJECTED A,. Hliday WNk W_k SO 2." Annual '68 3,' ,'" ". ",'38 0 Bx Cutff Time:., 01010:59AM Page 3 M F Prpsed

99 WrkHur mpact Reprt mpacted Bid Cluster nstallatin Address Area Name mpact Type Date f mpact Perid (Dates) f Review Perfrmed Reprt Prepared By Reprt Prepared Date Reviewed By Phne LAFAYETE POST OFFCE PACFC Reduclin Other Than by Attritin 02/11/ /18/2009 thru 07/16/2010 Ylanda Garcia-Martinez 09/02/2010 Richard Blancas (510)

100 WrkHur mpact Reprt Craft = CLERK A B C D E F G Current Planned Weekly Hrs Mnthly Annual Annual FTE Current Average Weekly Savings Savings Wrk Hurs Savings FTE Yearly Weekly Hrs Hrs Savings Hr Rate Ttal OverTime mpact Current OT Current Planned OT Additinal Percent Planned OT Planned OT Average OT Rate per Week Planned OT Planned OT Hurs per Rate Weekly Hrs frm changes per Week per Week Week Ttal 2.6% a a 2,6% 2

101 WrkHur mpact Reprt Casuals a. Current Number f CLERK Casuals n Rlls b. Current Ttal Nn-OverTime CLERK Casuals Hurs per Mnth c. Planned Reductin in Ttal Nn-OverTime CLERK Casuals Hurs per Mnth d. Number f CLERK Casuals that will have Reduced Hurs e. Number f CLERK Casuals that will be Terminated f. Number f CLERK Casuals Remaining After mpact g. Prvide Narrative Justifying need fr Remaining CLERK Casuals a a a a a a N Clerk Casuals n rlls. Part Time Flexible (PTFs) a. Current Number f CLERK PTFs n Rlls b. Current Ttal Nn-OverTime CLERK PTFs Hurs per Mnth c. Planned Reductin in Ttal Nn-OverTime CLERK PTFs Hurs per Mnth d. Number f CLERK PTFs that will have Reduced Hurs e. Will there be any CLERK PTFs Excessed frm Craft r nstallatin f Yes hw Many CLERK PTFs f. Prvide Narrative Explaining need fr Excessing NO a PTF hurs were reduced, nne t be excessed at this time. Transitinal Emplyees (TEs) a. Current Number f CLERK TEs n Rlls b. Current Ttal Nn-OverTime CLERK TE Hurs per Mnth c. Planned Reductin in Ttal Nn-OverTime CLERK TE Hurs per Mnth d. Number f CLERK TEs that will have Reduced Hurs e. Number f CLERK TEs that will be Terminated f. Number f CLERK TEs Remaining After mpact g. Prvide Narrative Justifying need fr Remaining CLERK TEs a a a a a a There are n TE clerks. 3

102 WrkHur mpact Reprt Part Time Regular (PTRs) a. Current Number f CLERK PTRs n Rlls b. Planned Number f CLERK PTR Psitins after mpact c. Estimated Number f CLERK PTR Attritin d. Will there be any CLERK PTRs Excessed frm Craft r nstallatin CLERK PTRs e. Prvide Narrative Explaining need fr Excessing a a a NO a There are n PTR clerks. Full Time Regular (FTRs) a. Current Number f CLERK FTRs n Rlls b. Planned Number f CLERK FTR Psitins After mpact c. Estimated Number f CLERK FTR Attritin d. Will there be any CLERK FTRs Excessed frm Craft r nstallatin f Yes hw Many CLERK FTRs 9 8 a YES 1 e. Prvide Narrative Explaining need fr Excessing The lss f wrklad prmpted a staffing and scheduling review that has resulted in the need t excess ne full-time clerk frm the craft and/r the installatin. 4

103 WrkHur mpact Reprt-CLERK Preliminary Summary a. Ttal Planned Nn-OT Reductin per Mnth fr Regulars and PTRs b. Planned Reductin in Ttal OT Hurs per Mnth c. Planned Reductin in Casual Nn-OT Hurs per Mnth d. Planned Reductin in PTF Nn-OT Hurs per Mnth e. Planned Reductin in TE Nn-OT Hurs per Mnth e. Ttal Planned Nn-OT Hurs per Mnth f. Ttal FTE Savings

104 CUSTOMER SERVCE VARANCE - [945]-BAY-VALLEY PFC LAFAYETE PO - LAFAYETTE PO MPOO C Date: An~ Perd: 05i / CustQmerSNVk: Days: 76 Ur* level: 21 Man Yr: 0 CAQ: E Bend\nwk Dates: FY 2009 W( 1 FY 2009 W( 52 ;>OS [LAFAYETTE PO] LAFAYETTE PO..: FTEE COMPLEMENT ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAl VARANCE % ACHEVED Full Time Clerk % Part Time Flexible Clerk % Part Time Regular Clerk % Full Time MH % Part Time Flexible MH % Part Time Regular MH % Full Time Equivalent Emp % Full Time Equivalent Hrs AulJJmBtinM6chBniztK (LDC41L41F) WORKHOUR ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAl VARANCE % ACHEVED LOG 41 Ltrs Hurs % LDC 41 Fits Hurs % Ttal AutiMech Hurs % Manusl (LDC43-44) LDC 43L Hurs % LOG 43F Hurs % LOC 43P Hurs % LOG 43A Hurs % LDC 43 Ttal % LOC 44 Hurs % Ttal Manual Hurs % Re/l/vAilmln (LOC 42,45,48) LDC 42 Hurs % LOG 45 Hurs % LDC 48 Hurs % Ttal RetaiVAdmin Hurs % Ttal Functin Fur % WORKLOAD ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE % VARANCE LDC 41 TPF Ltrs Vl Pes % LDC 41 TPF Fits Vl Pes % Aut/Mech Vlume % LDC 43 Dist Vl Ltrs (Ft) % LDC 43 Dist Vl Fits (Ft) % LDC 43 Dist Vl PP/Sprs % LDC 44 Bx Ltrs (Ft) % LDC 44 Bx Fits (Ft) % Manual Vl (w/ PP/Sprs) % loe 45 Transactins % Retail Transactin Vlume % PRODUCTVTY ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAl VARANCE % ACHEVED LDC41 LtrPPH % LOC41 Fit PPH % LOC 43 Dist Vl Ltrs FPH % LOC 43 Dist Vl Fits FPH % LDC 43 Dist PP/Sprs PPH % LOC 43 Allied Hrs per day % LOC 44 Bx L&F FPH % LOC 45 Min. per Trans % loc 45 Trans per % UNT ROUTE AND DELVERES ANAlYSS bttp:llcsv/csv/avar/avar _ csv 1.cfm?csv3 _ b _fin _nbr= /5/2010

105 :ustmer Service v anam;~ UNT VARABLES BENCHMARK EARNED ACTUAl VARANCE % VARANCE City Rutes % Rural Rutes % CDS Rutes % POB Equivalent Rutes % City Deliveries % Rural Deliveries % COS Deliveries % PO Bx Deliveries % FTES DAilY STAFFNG ANAlYSS UNT VARABLES BENCHMARK EARNED ACTUAl VARANCE -' ClerkiMailhandlerL 7.80 L _ CSV 1.cfm?csv3 _ b _fin _nbr= /5/2010

106 --- ':ustmer ~ervlce v anam,;c lvlclju i _.-, ,.--~ _---- LAFA YETTE PO - LAFA YETTE PO - LDC 42 EARNED WORKHOURS : WORKLOAD ELEMENT SOURCE VALUE CSV FACTORS NCLUDES STB BENCHMARK MNS DAY BRM/PD #ACCT.POSTED AVERAGE DALY Minutes ea. Daily avg , BRM/PD AVG PECES AVERAGE DALY 37 BRM/PO Pieces Minutes 3.68 FLEXTME APPROVMN Actual Authrized Other Time 0.00 'MERCHANDSE RETURN i SVC AVERAGE DALY Minutes ea. Daily avg : PARCEL RETURN SVC AVERAGE DALY Minutes ea. Daily avg Perid 05/ /2010 (76 Data Days) TOT. BENCHMARK MNUTES PDAY 73.15, Reprt date 08/ TOT.LDC42 BENCHMARK HOURS Bld Lettering = District Level Editable Wrklad Elements 8/5/2010

107 ::ustmer Servce v anance VH::llU _. LAFAYETTE PO - LAFAYETTE PO - LDC 48 EARNED WORKHOURS -~-----~ ~-- BENCH CSVFACTORS BENCHMARK WORKLOAD ELEMENT SOURCE VALUE NCLUDES STB MNS/ DAY : 2ND NOTCES DLVS DELVERES minutes per 1000 Deliveries 25.24! APC MANTENANCE # PER MACHNE 1 4.B281 per machine 4.83 AVG MALNGS PER #PER Mailings 12 Mth' min / i BOX ACCOUNTABLE MAL ROUTES 1 per minutes per rute i CALLER SERVCE (PAD) AVGDAY 1 C811ef'1 ' minutes 1.21! CANCEL MAL ACTUAL MNUTES 0 Act1JaJ + (STB Factr 0,0729) 0.00 : CARRER ACCOUNTABLES ROUTES minutes per rute CFS MANTENANCE DELVERES minutes per 500 Defi... eries 15.15, : COLLECTONS ACTUAL 150 Actual + (STB Factr ) i DSPATCH DLVS DELVERES minutes per 1000 pssible EXPRESS MAL DELVERY ACTUAL 15 Actual + (STB Factr ) 16.09! EXPRESS/PRORTY SCANS #OF SCANS min fr each f the 1st min each> FRM HOLDOUT AVGDAY 3 Firm Hlduts ' minutes 3.62,FLEXTME APPROVMN Actual Authrized Other Time GENERAL CLERK OFFCE LEVEL 0.00 lead Finance Level 22,24 r 26 +(STB Factr ) 0.00 : NXElUBBM DELVERES minutes per 500 Oeliveries i OFFSTE TRAVEUADMN ACTUAL MNUTES Actual + (STB Factr ) i OPN &CLS SUPPLES &SVCS #OF OFFCES minutes per ffice 24.14! P.O. BOX MANT BOXES-RENTED 1264 Rented bxes ' min / i POST OFFCE BOXES RENTED 1264 Nt Applicable, PREMUM FOWARDNG SVC ACTUAL 18 Actual + ($TB Factr ) ROUTES CDS DELVERES 0 Nt Applicable ROUTES CTY DELVERES Nt Applicable ROUTES RURAL DELVERES 0 Nt Applicable TELEPHONE DELVERES minutes per 1000 Deliveries VALDATE 1412 'S POS minutes per VERFY DEPOSTTRANSMT #OF OFFCES minutes per Office Perid /2010 (76 Data Days) TOTAL EARNED MNUTES P/DAY Reprt date TOTAL LDC48 EARNED HOURS Bld lettering = District level Editable Wrklad Elements 8/5/2010

108 Custmer Service Variance Menu """""""'" 302 LBBYO l.s>e!ml THE CSV COMPlEMENT MOOEl. SHOULD NOT BE THE SOlE SOURCE OF PERMANENT STAFFNG DECSONS. CUSTOMER SERVCE VARANCE - CLERKMALHANDLER COMPLEMENT L LAFAYETE PO - LAFAYETE PO DATE : Ca/cu/stln H"lPerpay Lav " Frmu" Earned Annual Leave % (CSV Avg Daily Hurs)( 14.00%)(6 day wk/40 hr WHwk)= 1.07 ClerklMH(s) Sick Leave % (CSV Ayg Daily Hurs x 3.50%x(6 day wki40 hr WHwk)" 0.27 CerKJMH(s) LWOP % (CSV Avg O,lly Hurs )( 1.00%x(6 day wk/40 hr WHwt)= 0.08 ClerklMH(s) (Subtract Overtime) % (CSV Avg Dally Hurs x 8.00%)(6 day wk/40 hr WHwk)= 0.61 Clerk/MH(s) Net Ttal 10.50% LeaveJOT Raplacement Needs»» 0.80 ClerkMH(s) Replacement fr Replacement»» 0.08 ClerkMH(s) Ttal Laave Raplacemenl»» 0.89 Clerk/MH(s) Man Yaar(O < 100, ,2 => 200) 0 Current Rati FT/PT 82% 18% Target Rati FT/PT 0% 100% Current n Rlls Eamed Cmplement Full Time Clerk 9 Full Time Clerk 0 Part Time Flexible Clerk 2 Part Time Flexible Clerk 9 Part Time Regular Clerk 0 Part Time Regular Clerk 0 Full Time Mailhandler 0 Full Time Mailhandler 0 Part Time Flexible Mailhandler a Part Time Flexible Mailhandler 0 Part Time Regular Mailhandler a Part Time Regular Mailhandler 0 T etal F4 n Rlls 11 T etal F4 Eamed 9 Current Actual Oany H'S Emplyaes Target Daily H'S Emplyees LOC 41 ClerklMH(s) LDC 41 C"""'H(,) LDC 42 CMklMH(,) LDC 42 Clerl</MH(s) LDC 43 C"k/MH(') LOC 43 ClerklMH(s) LDC 44 CO<1<"H(,) LOC 44 ClerkMH(s) LDC 45 C,,,,"H(,) LOC 45 Clerl<lMH(s) LDC 48 C1",,"H(.) LDC 48 C"","H(,) T etal Actual Dally Hrs Tetal Eamed Dally Hrs Daily Hurs Actual Daily Hurs Earned Current Cmplement 11 arget Cmplement 8.54 FTEE Current 1678 FTEE Target 1792 Prjected Annual Hrs Actual 18,453 Prjected Annual Hrs Earned 15,308 On Duly Required Ttals 7.65 Full Time Equlv Emplyaa (H'S par) 1792 Leave Replacement Ttals 0.89 Variance FrEE 2.46 Cmplement Ttal 8.54 Cmplement % Achieved 81.82% _ csv _ cmp _ wksheet.cfm 8/5/2010

109 2 3 7,. n " 17, ' HllftnME SOf'TTME HARDnME """"'" loc ldc A", WN' HlidlY W.' Lafayette-PS1994.xls PROJECTED Annual 3, ,740 3, Sat Page 6

110 WrkHur mpact Reprt mpacted Bid Cluster nstallatin Address Area Name mpact Type Date f mpact Perid (Dates) f Review Perfrmed Reprt Prepared By Reprt Prepared Date Reviewed By Phne NEWARK POST OFFCE PACFC Reductin Other Than by Altritin 02111/ /29/2009 thru 08/27/2010 Ylanda Garcia-Martinez 09/09/2010 Richard Blancas (510)

111 WrkHur mpact Reprt Craft = CLERK A B C D E F G Current Planned Weekly Hrs Mnthly Annual Annual FTE Current Average Weekly Savings Savings Wrk Hurs Savings FTE Yearly Weekly Hrs Hrs Savings Hr Rate Ttal OverTime mpact Current OT Current Planned OT Additinal Percent Planned OT Planned OT Average OT Rate per Week Planned OT Planned OT Hurs per Rate Weekly Hrs frm changes per Week per Week Week Ttal % %

112 WrkHur mpact Reprt Casuals a. Current Number f CLERK Casuals n Rlls b. Current Ttal Nn-OverTime CLERK Casuals Hurs per Mnth c. Planned Reductin n Ttal Nn-OverTime CLERK Casuals Hurs per Mnth d Number f CLERK Casuals that will have Reduced Hurs e. Number f CLERK Casuals that will be Terminated f. Number f CLERK Casuals Remaining After mpact g. Prvide Narrative JustifYing need fr Remaining CLERK Casuals There are n casuals n rlls. Part Time Flexible (PTFs) a. Current Number f CLERK PTFs n Rlls b. Current Ttal Nn-OverTime CLERK PTFs Hurs per Mnth c. Planned Reductin n Ttal Nn -OverTime CLERK PTFs Hurs per Mnth d. Number f CLERK PTFs that will have Reduced Hurs e. Will there be any CLERK PTFs Excessed frm Craft Or nstallatin f Yes hw Many CLERK PTFs f. Prvide Narrative Explaming need fr Excessing NO PTF hurs have been reduced. Transitinal Emplyees (TEs) a. Current Number f CLERK TEs n Rlls b. Current Ttal Nn-OverTime CLERK TE Hurs per Mnth c. Planned Reductin n Ttal Nn-OverTime CLERK TE Hurs per Mnth d. Number f CLERK TEs that will have Reduced Hurs e. Number f CLERK TEs that will be Terminated f. Number f CLERK TEs Remaining After mpact g. Prvide Narrative Justfying need fr Remaining CLERK TEs There are n TE's in this ffice.

113 WrkHur mpact Reprt Part Time Regular (PTRs) a. Current Number f CLERK PTRs n Rlls b. Planned Number f CLERK PTR Psitins after mpact c. Estimated Number f CLERK PTR Attritin d. Will there be any CLERK PTRs Excessed frm Craft r nstallatin CLERK PTRs e. Prvide Narrative Explaining need fr Excessing NO There are n PTRs in this ffice. Full Time Regular (FTRs) a. Current Number f CLERK FTRs n Rlls b. Planned Number f CLERK FTR Psitins After mpact c. Estimated Number f CLERK FTR Attritin d. Will there be any CLERK FTRs Excessed frm Craft r nstallatin f Yes hw Many CLERK FTRs 9 B YES 1 e. Prvide Narrative Explaining need fr Excessing The lss f wrklad has resulted in the need t excess ne full-time clerk frm the craft and/r the installatin.

114 WrkHur mpact Reprt-CLERK Preliminary Summary a. Ttal Planned Nn-OT Reductin per Mnth fr Regulars and PTRs b. Planned Reductin,n Ttal OT Hurs per Mnth c. Planned Reductin in Casual Nn-OT Hurs per Mnth d. Planned Reductin n PTF Nn-OT Hurs per Mnth e. Planned Reductin in TE Nn-OT Hurs per Mnth e. Ttal Planned Nn-OT Hurs per Mnth f. Ttal FTE Savings a -8 a

115 Custmer ~t:rv l\;\;; ' a.lla.h\"'\... CUSTOMER SERVCE VARANCE - [945)-BAY-VALLEY PFC NEWARK PO - NEWARK PO MPOOA Oate: Analyss Perid: QS t 0713OJ2(110 - CUSDT*~.y.:-78 Unit Level: 21 Man Yr: 0 CAG: D Benct\mark DtM: FY 2009 WK 1 - FY 2009 WK 52 POE; [NEWARK PO] NEWARK PO..::l flee COMPLEMENT ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE % ACHEVED Full Time Clerk % Part Time Flexible Clerk % Part Time Regular Clerk a 0.00% Full Time MH 0 a a a 0.00% Part Time Flexible MH a a a a 0.00% Part Time Regular MH % Full Time Equivalent Emp % Full Time Equivalent Hrs Aum8nMBchsniztNl(LDC41L-41F) WORKHOUR ANAL VSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE % ACHEVED LOC 41 Ltrs Hurs 0 a 0 0 0% LOC 41 Fits Hurs % Ttal Aut/Mech Hurs % Manual (L0C43-44) LDC 43L Hurs % LOC 43F Hurs % LDC 43P Hurs a 276 0% LDC 43A Hurs % LOC43 Ttal % LOC 44 Hurs % Ttal Manual Hurs % RetaiVAdmlnJLDC 42, 45,48) LOC42 Hurs 82 a a a 0% LOC 45 Hurs % LOC 48 Hurs % Ttal RetalUAdmin Hurs % T etal Functin Fur % WORKLOAD ANAL VSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE % VARANCE LOC 41 TPF Ltrs Vl Pes a a a 0% LDC 41 TPF Fits Vl Pes a a 0 0% Aut/Mech Vlume a a a 0% LOC 43 Dist Vl Ltrs (Ft) % LDC 43 Dist Vl Fits (Ft) % LDC 43 Oist Vl PP/Sprs , % LDC 44 Bx Ltrs (Ft) % LDC 44 Bx Fits (Ft) % Manual Vl (w/ PP/Sprs) 2,512 1, % LOC 45 Transactins , % Retail Transactin Vlume 58,617 54,302-4, % PRODUCTVTY ANAL VSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE % ACHEVED LDC 41 Lit PPH a 0 a 0 0% LOC41 Fit PPH a a 0 a 0% LDC 43 Dist Vl Ltrs FPH % LDC 43 Dist Vl Fits FPH % LDC 43 Oisl PP/Sprs PPH a 337 0% LDC 43 Allied Hrs per day % LOC 44 Bx L&F FPH % LOC 45 Min. per Trans % LDC 45 Trans per % UNT ROUTE AND DELVERES ANALYSS 8/5/2010

116 Custmer Service Vanance UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE % VARANCE City Rutes % Rural Rutes % CDS Rutes % POB Equivalent Rutes % City Deliveries % Rural Deliveries % CDS Deliveries % PO Bx Deliveries % FTES DALY STAFFNG ANALYSS UNT VARABLES BENCHMARK EARNED ACTUAL VARANCE ClerklMailhandlerl /5/2010

117 ~.-- ~ ~ \ NEWARK PO - NEWARK PO - LDC 42 EARNED WORKHOURS.... -~ CSV FACTORS BENCHMARK WORKLOAD ELEMENT SOURCE VALUE i, NCLUDES STB MNS DAY BRM/PD #ACCT.POSTED AVERAGE DALY Minultls ea. Daily avg : BRM/PD AVG PECES AVERAGE DALY 70 BRM/PO Pie<;es Minutes 6.95,FLEXTME APPROVMN Actual Authrized Other Time MERCHANDSE RETURN SVC AVERAGE DALY Minultls ea. Daily avg PARCEL RETURN SVC AVERAGE DALY Minutes ea. Daily avg Perid 05101/ (76 Data Days) TOT. BENCHMARK MNUTES PDAY Reprt date 08/05/2010 TOT.LDC42 BENCHMARK HOURS Bld Lettering = District Level Editable Wrklad Elements 8/5/2010

118 ,~ - i ~ ,,--..._..- NEWARK PO NEWARK PO LDC 48 EARNED WORKHOURS i BENCH CSVFACTORS WORKLOAD ELEMENT SOURCE BENCHMARK VALUE NCLUDES STB MNS/ DAY [2ND NOTCES DLVS, DELVERES minutes per 1000 Deliveries 30.33! APC MANTENANCE # PER MACHNE pel'" machine 0.00 : AVG MALNGS PER #PER Mailings '12 Mth min / : BOX ACCOUNTABLE MAL ROUTES 1 per minutes per rute 11.41, i CALLER SERVCE (PAD) AVGDAY 1 Callers ' minutes 1.21 i CANCEL MAL ACTUAL MNUTES 0 Actual + (STB Factr ) 0.00 CARRER ACCOUNTABLES ROUTES minutes per rute CFS MANTENANCE DELVERES minutes per SOD Oelivt!ries COLLECTONS ACTUAL 90 Actual + (STB Factr ) DSPATCH DLVS DELVERES minutes per 1000 p!jslble EXPRESS MAL DELVERY ACTUAL 30 Actual + (51B Facii' ) EXPRESS/PRORTY SCANS #OF SCANS min fr each f the 1st min each> FRM HOLDOUT AVGDAY 3 Firm HJcuts"'.2060 minutes 3.62 FLEXTME APPROV MN Actual AuthOlized Other Time 0.00 GENERAL CLERK OFFCE LEVEL 0.00 Lead Finance Level 22,24 0( 26 +(5TB Factr 0,0729) 0.00 NXElUBBM DELVERES minutes per 500 Deliveries OFFSTE TRAVEUADMN ACTUAL MNUTES 0.00 Actual + (STB Factr ) 0.00 OPN &CLS SUPPLES &SVCS #OFOFFCES minutes per ffice P.O. BOX MANT BOXES-RENTED 984 Rented bxes ' min POST OFFCE BOXES RENTED 984 Nt Applicable PREMUM FOWARDNG SVC ACTUAL 3 Actual + (STB Factr ) 3.22 ROUTES CDS DELVERES 0 Nt Applicable ROUTES CTY DELVERES Nt Applicable ROUTES RURAL DELVERES 0 Nt Applicable TELEPHONE DELVERES minutes per 1000 Deliveries VALDATE 1412 'S POS minutes per B.66,VERFY DEPOSTTRANSMT #OFOFFCES minutes per Office Perid 05/ (76 Data Days) TOTAL EARNED MNUTES PDAY Reprt date 08/ TOTAL LDC48 EARNED HOURS Bld Lettering = District Level Editable Wrklad Elements lttp:llcsv/csv/avar/avar _ csv Jdc48 _ wksheetcfm 8/5/2010

119 THE CSV COMPlEMENT MOOEL. SHOULD NOT BE THE SOLE SOURCE OF PERMANENT STAFFNG DECSONS. CUSTOMER SERVCE VARANCE - CLERKMALHANDLER COMPLEMENT Oll/Wlry Cays: 302 NEWARK PO - NEWARK PO DATE :0&' Leays R8D/BCerntlflt CBlevlstin LwT,.. H'S p., Day... Frm"" Em Ea_ Annual Leave % (CSV Avg Daily Hurs x 14.%x(6 day wk/40 hr WHwk)'" 1.07 Ct!fk/MH{s) Sick Leave % (CSV Avg Dally Hurs x 3.5O%x(6 day w11140 hr WHwk)= 0.27 OerklMH(s) LWOP % (CSV Avg Daily Hurs x 1.00%x(6 day wkl40 hr WHwk)'" 0.08 Cef1(/MH(s) (Subtract Overtime) % (CSV Avg Daily Hurs x 8.%x(6 day wk/40 hr WHwk)s 0.61 OerklMH{S) Net Ttal 10.50% Leeve/OT Replacement Needs»» 0.80 OerklMH(s) Replacement fr Replacement»» 0.08 OeuMH(s) Ttal Leave Replacement»» 0.89 OerklMH(s) Man Year (0 < 100, , 2 =~ 200) 0 Current Rati FT/PT 82% 18% ltarget Rati FT/PT 0% 100% Current n Rlls Earned CrnDlernent Full Time Clerk 9 Full Time Clerk 0 Part Time Flexible Clerk 2 Part Time Flexible Clerk 9 Part Time Regular Clerk 0 Part Time Regular Clerk 0 Full Time Mailhandler 0 Full Time Mailhandler 0 Part Time Flexible Mailhandler 0 Part Time Flexible Mailhandler 0 Part Time Regular Mailhandler 0 Part Time Regular Mailhandler 0 Ttal F4 n Rlls 11 T tal F4 Earned 9 Current Actual Oally Hili Emplyees Target Oany Hili EmplyeM LDC 41 C",""H(.) LDC 41 CiMl</MH') LDC 42 C1eri<l"H') LOC 42 ClerklMH(s) LDC 43 Cle",,"H') LDC 43 Cleri<lMH.) LOC 44 Clerk/MH(s) LDC 44 C"","H.) LDC 45 Cleri<lMH') LOC 45 ClerklMH(s) LOC 48 Ct!fk/MH(s) LOC 48 Clerk/MH(s) Ttal Actual Daily Hrs Ttal Earned Dally Hrs Daily Hurs Actual Daily Hurs Earned Current Cmplement 11 Target Cmplement 8.54 FTEE Current 1753 FTEE Target 1792 Prjected Annual Hrs Actual 19,283 Prjected Annual Hrs Earned 15,313 On Duty Required Ttals 7.66 Full Tme Equlv Emplyee (Hili per) 1792 Lea.. Replacement Ttals 0.89 Variance FTEE 2.46 Cmplement Ttal 8.54 Cmplement '!!. Adlleved 81.82'!!. Q.JC 8/S12010

120 _. Assignments # FTRiPTF HDUfS t nreg FTReg.... FTReg...00 FT Reg...00 FTR FT FTR~ Newark _28_09 PROPOSED.xls PROJECTED ~',,- }O','1' l>dav{srfthaiweek:,)~ Mn-Fri,;-<;,;", : Date:' 4t.5~ l'! t,'. -:Jj;, Pi -.:'!i.:, ~.~. '", t FTReg liarnme Flex LDC,, >s Ttal = SOfT TME 4.15 HAAOTME Ttal Ttal..' 1100 SOFT TME Hard Time Sftnm.., ## A", HlldilY WM' Annual LDC LDC ,825 LDC LDC ,100 LDC LDC ,438 LDC T1' , :43 PM Page 3 Newark. Prpsed