PRODUCT DISCLOSURE SHEET
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- Thomasine Mae Blankenship
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1 PRODUCT DISCLOSURE SHEET Read this Product Disclosure Sheet before you decide to take up the Shell easigo American Express Prepaid Card issued by Maybank. Be sure to also read the general terms and conditions. Feb What is this product about? The Shell easigo Prepaid Card is a general purpose payment American Express Prepaid Card. This prepaid card is an E-Money instrument, which contains a monetary value that has been pre-loaded by the cardholder. The value will be deducted from the amount stored in the card whenever purchases and cash withdrawals at ATM are made. You are required to pre-load the card before making purchases and cash withdrawals at ATM. 2. What do I get from this product? I. TREATS Points Every RM3 spend earn 1 TREATS Points II. Enjoy up to 10% discount for Shell lubricant products at Shell SELECT stations III. First year FREE Total and Permanent Disablement PA Insurance cover with sum insured up to RM15, What are my obligations? I. Applicant must be minimum 18 years of age II. Applicant must provide a valid mailing address in Malaysia and photocopy of IC/Passport III. No banking account required IV. No proof of income required V. Cardholder is to take all reasonable precaution to prevent loss or theft of the prepaid card. The cardholder shall notify Maybank by telephone, fax or immediately upon discovery of lost or theft and confirm the same in writing to Maybank VI. Cardholder to ensure that the total Stored Value shall not exceed RM5,000 at all times VII. Cardholder to limit the number of reloads to the Prepaid Card to a maximum of three (3) per day What are the fees and charges I have to pay? Description Starter Pack Card Replacement Reload fee Annual fee Maybank ATM Cash Withdrawal Fee The Shell easigo Prepaid Card RM15 Nil Cardholder needs to purchase a new starter pack for every card replacement Nil RM6 Nil Sales draft retrieval fee RM15 per original sales draft and RM5 per copy of the sales draft
2 Hardcopy statement request fee RM2 per statement RM5 for statement exceeding six months *e-statement is free of charge Overseas Transaction For foreign charges converted by American Express, a conversion factor of 2.5% of will be added to the converted amount, 1.5% of which will be retained by American Express The Malaysia Goods & Service Tax (GST) will be imposed on all fees/charges charged by the Bank to the Cardmember under this agreement from 1 April 2015 and the Cardmember agrees to pay the Bank the GST amount as and when notified by the Bank 5. What are the major risks? The card may be stolen or lost. Should you find your card lost or stolen, please notify us immediately or visit any Maybank branch for assistance. 6. What do I need to do if there are changes to my contact details? It is important that you inform us of any change in your contact details to ensure that all correspondences reach you in a timely manner. i) Telephone No (Calling from Malaysia) or (Calling from outside Malaysia) ii) mbbcardservice@maybank.com.my iii) Write-in attention to: Head, Cardmember Interaction, Customer Engagement, 7th Floor Menara Maybank, 100, Jalan Tun Perak Kuala Lumpur iv) Fax v) Any nearby Maybank Branch 7. Where can I get further information? Should you require additional information on prepaid cards, please refer to the website. If you have any enquiries, please contact us at: Maybankard Centre 7th Floor Menara Maybank 100 Jalan Tun Perak Kuala Lumpur Tel: mbbcardservices@maybank.com.my If your query or complaint is not resolved satisfactorily by us, you may contact Bank Negara Malaysia LINK or TELELINK at: Blok D, Bank Negara Malaysia Jalan Dato Onn Kuala Lumpur Telephone No: Fax : bnmtelelink@bnm.gov.my
3 8. What are the other prepaid card product offered by Maybank? Please refer to for information on other prepaid card products The information provided in this disclosure sheet is valid as at Feb American Express is a trademark of American Express. The American Express Card is issued by Malayan Banking Berhad pursuant to a license from American Express.
4 RISALAH PENDEDAHAN PRODUK (Baca Risalah Pendedahan Produk ini sebelum anda membuat keputusan untuk mengambil Kad Prabayar Shell easigo American Express Prepaid Card dikeluarkan oleh Maybank. Pastikan anda turut membaca terma dan syarat am) Feb Apakah Kad Prabayar Shell easigo? Kad Prabayar Shell easigo ialah Kad Prabayar American Express pelbagai guna. Kad Prabayar ini ialah instrumen E-Wang, yang mengandungi nilai wang yang telah dipra-tambah oleh pemegang kad. Nilai tersebut akan ditolak dari jumlah yang terkumpul dalam kad apabila pembayaran dan pengeluaran wang di ATM dibuat. Anda dikehendaki untuk menambah nilai kad sebelum membuat pembelian atau pengeluaran wang di ATM. 2. Apakah manfaat yang saya peroleh daripada produk ini? I. Mata Ganjaran (TREATS Points) Setiap RM3 yang dibelanjakan memperoleh 1 Mata ganjaran II. Nikmati sehingga 10% diskaun untuk pembelian produk minyak pelincir Shell di stesen minyak SELECT Shell III. Percuma tahun pertama perlindungan insurans kemalangan diri hilang upaya kekal dengan jumlah perlindungan sehingga RM15, Apakah kewajipan yang saya perlu laksanakan sekiranya saya memohon produk ini? I. Pemohon mestilah berumur sekurang-kurangnya 18 tahun II. Pemohon perlu memberikan alamat surat-menyurat di Malaysia yang sah dan salinan Kad Pengenalan/Pasport III. Tiada akaun bank diperlukan IV. Tiada bukti pendapatan diperlukan V. Pemegang kad hendaklah mengambil langkah berjaga-jaga yang munasabah untuk mengelakkan kehilangan atau kecurian kad prabayar. Pemegang Kad hendaklah memberitahu Maybank melalui telefon, faks atau e-mel dengan segera apabila mendapati kad hilang atau dicuri dan mengesahkannya secara bertulis kepada Maybank VI. Pemegang kad hendaklah memastikan nilai maksimum kad prabayar tidak melebihi RM5,000 pada setiap masa VII. Pemegang kad tidak membuat tambah nilai kad prabayar melebihi dari tiga (3) kali sehari 4. Apakah fi dan caj yang perlu saya bayar? Keterangan Pek Permulaan Shell easigo Prepaid Card RM15
5 Penggantian Kad Fi tambah nilai Tiada. Pemohon perlu membeli pek permulaan yang baru. Tiada Fi tahunan Fi pengeluaran tunai melalui ATM Maybank RM6 Tiada Fi pengambilan draf jualan RM15 bagi setiap draf jualan asal dan RM5 bagi setiap salinan draf jualan Fi permintaan penyata tambahan RM2 bagi setiap penyata RM5 bagi penyata yang melebihi 6 bulan Fi transaksi luar negara *e-penyata adalah percuma Bagi fi transaksi luar negara yg ditukar oleh American Express, faktor tukaran sebanyak 2.5% akan ditambah kepada jumpah yang ditukar dan 1.5% daripadanya akan disimpan oleh American Express Cukai Barangan dan Perkhidmatan Malaysia (GST) akan dikenakan ke atas semua fi/caj yang dikenakan oleh Bank kepada pemegang Kad di bawah Perjanjian ini mulai 1 April 2015 dan Pemegang Kad bersetuju untuk membayar kepada Bank jumlah GST apabila diberitahu oleh Bank Apakah risiko utama? Kad anda dicuri atau hilang. Jika anda mendapati kad anda hilang atau dicuri, sila beritahu kami dengan segera atau kunjungi mana-mana cawangan Maybank untuk mendapatkan bantuan. Apakah yang perlu saya lakukan jika terdapat perubahan dalam butiran hubungan saya? Anda perlu memaklumkan kami tentang apa-apa perubahan terhadap butiran hubungan anda untuk memastikan semua surat-menyurat sampai kepada anda tepat pada masanya. i) No. Telefon (Panggilan dari Malaysia) atau (Panggilan dari luar Malaysia) ii) E-mel mbbcardservice@maybank.com.my iii) Surat untuk perhatian Ketua, Interaksi Pemilik Kad, Urusan Pelanggan, Tingkat 7, 100, Menara Maybank, Jalan Tun Perak, Kuala Lumpur iv) Faks v) Mana-mana cawangan Maybank yang berhampiran
6 7. Di manakah saya boleh mendapatkan maklumat lanjut? Jika anda memerlukan maklumat lanjut tentang kad prabayar, sila layari laman web Jika anda mempunyai apa-apa pertanyaan, sila hubungi kami di: Pusat Maybankard Tingkat 7, Menara Maybank 100, Jalan Tun Perak Kuala Lumpur Tel: E-mel: If your query or complaint is not resolved satisfactorily by us, you may contact Bank Negara Malaysia LINK or TELELINK at: Jika anda dapati pertanyaan atau boleh berhubung dengan Bank Negara Malaysia LINK atau TELELINK untuk Blok D, Bank Negara Malaysia Jalan Dato Onn Kuala Lumpur Telephone No: Fax : bnmtelelink@bnm.gov.my 8. Apakah produk Kad Prabayar Maybank lain yang boleh saya ketahui? Sila layari untuk maklumat kad prabayar yang lain Maklumat yang disediakan dalam risalah maklumat produk sah pada Feb American Express adalah dagangan American Express. Kad American Express yang dikeluarkan oleh Malayan Banking Berhad di bawah lesen daripada American Express.
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