KWA ZULU NATAL ESCALATION LIST

Transcription

1 KWA ZULU NATAL ESCALATION LIST The telephone number available for all queries is that of the National Call centre The Call Centre will supply you with a call reference number. If the query is not attended to within the agreed service level agreement you may follow the escalation process. Requests should contain the following information: Tax reference number, name of client, tax period applicable and action required. First escalations may be mailed to the relevant address stated below. Debt Management 1st level 2nd level 3rd level Final Demands Deferments/Arrangements Agent Appointments Judgements Writs of Execution Debt suspension (temporary) S91 Settlements Compliance Mickey Ndela Team Leader sndela@sars.gov.za Sydney Nyoka Team Leader sydneyn@sars.gov.za Khumbu Mabaso Team Leader kmabaso@sars.gov.za Linda Mkhwanazi Manager lmkhwanazi2@sars.gov.za Mango Nene Manager mnene@sars.gov.za Anesh Seetal Manager aseetal@sars.gov.za Gobi Makhanya Personal Income Tax (PIT) Senior Manager gmakhanya@sars.gov.za Individual Operations Audit Income Tax refunds where supporting documents have been submitted Objections (NOO S/ADR1 s for Trusts) Requests for remissions of admin penalty(rfr) Tax Directives Labour Broker Certificates Rulings, Request for waiver of S89q First Level Escalation Carol Tarboton ASM-KZN@sars.gov.za Only contact available VAT and CIT Company and VAT audit queries and objections (NOO s/adr s) IT14SD VAT outstanding refunds and verifications where supporting documents have been submitted First Level Escalation Himla Singh hsingh@sars.gov.za

2 Accounts Accounts Maintenance - Penalty requests, Allocation of payments/missing payments - Tax Clearance Certificates - TCC (Online applications) First Level Escalation Mandy Urbasch murbasch@sars.gov.za Audit Operations 1. Objections allocated to Audit Operations 2. PAYE - Audit queries 3. Income Tax: Service Manager Cases marked for PIT Assurance/Investigations Service Manager cases marked for CIT Assurance/Investigations 4. Value Added Tax (VAT): VAT and CIT Operations Audit SM Cases marked "VAT Assurance Audit" First Level escalation Objections allocated to Audit Operations Income Tax: SM cases marked for PIT Assurance/Investigative SM cases marked for CIT Assurance/Investigative Mabusi Mshabalala1@sars.gov.za Shabalala Senzo Nkuna snkuna@sars.gov.za VAT & PAYE Nonhlanhla nnxumalo@sars.gov.za SM cases marked for VAT Assurance/Investigative Nxumalo Second Level Escalation Silas Hlope SHlope@sars.gov.za BRANCH OPERATIONS Documents submitted to the branch as follows: Supporting documents, New IT registrations, TCC s. Bank details captured, Payments made and TPU appointments Pietermaritzburg First Level Escalation Nokwazi Madondo NMadondo@sars.gov.za Second Level Escalation Musa Mkhize mmkhize1@sars.gov.za Third Level Escalation Frank Starke fstarke@sars.gov.za Pinetown First Level Escalation Devi Govender devigovender@sars.gov.za Second Level Escalation Alet Dollenberg adollenberg@sars.gov.za

3 Third Level Escalation Frank Starke Umhlanga Ridge First Level Escalation Laven Moodley Second Level Escalation Vikash Ganpath Third Level Escalation Frank Starke Richards Bay First Level Escalation Nozipho Zulu Second Level Escalation Zama Buthelezi Third Level Escalation Frank Starke Durban First Level Escalation Renitha Chetty Second Level Escalation Sanele Nkuna Third Level Escalation Frank Starke Port Shepstone First Level Escalation Ian Butler Ian Butler Second Level Escalation Wandisa Madyibi Third Level Escalation Frank Starke

4 CENTRALISED PROCESSING OPERATIONS POSTAL ADDRESS: P O Box 921 Durban 4000 Practitioners Contact Centre (PCC), Regional Inbound and correspondence Cases will be created upon receipt of the / fax / correspondence from the Practitioner / taxpayer for Accounts Maintenance, Assessment Maintenance and Portfolio Maintenance and Debt Management enquiries and will include Estates and De-registrations. A response letter will be ed to the practitioner / taxpayer to advise them of the case number allocated to the enquiry received via the electronic mediums. A resolution confirmation letter will be ed to the practitioner / taxpayer from the relevant business area in finalisation of the / fax received / or to request additional information if required. Information required in respect of your query We require the following information to effectively manage your query and attend to your matter: Tax reference number Tax practitioner number (PR number) If this is a follow-up query, please quote the original case number that you were allocated in your or fax from us. address to enable us to issue a response to your enquiry Subject of clearly state what the enquiry is about Attachments if required Limit of 5 queries per Please forward the requested information as well as the original attachments from your initial correspondence to one of the addresses or fax numbers listed under Contact Details below. Please note that s sent directly to a SARS official will not be accepted. Please note that the turnaround time for a query is 21 working days. Contact details Region PCC MAILBOXES INBOUND MAILBOXES North (including Pretoria, North West, Limpopo, Mpumalanga & West Rand) Central (including East Rand, Soweto, Alberton, Vereeniging) pcc.north@sars.gov.za/ pcc.central@sars.gov.za/ Contact.north@sars.gov.za / Contact.central@sars.gov.za / KwaZulu-Natal pcc.east@sars.gov.za/ Contact.east@sars.gov.za /

5 Western Cape / Free State and Northern Cape East London Port Elizabeth Submission of returns, relevant supporting documents and correspondence The following documents and correspondence are not accepted by SARS in the fax and channels: Returns NOO s/noa s (NB: we do however accept ADR s) Requests for refunds E-filing and easy file queries Electronic attachments sent via exceeding the limit of 2MB You may submit these via any of the following channels: Post or drop box A SARS branch Electronically via e-filing SARS Contact Centre SARS (7277) - E-filing and easy file queries The following documents, correspondence and cheques are not accepted by SARS via post, drop box, fax or New registrations requests Change of legal identity details Change of banking details Change of address details Change of contact details Change of representative details Changes to Directors / members / Trustees details Transfer duty queries Requests for refunds Unsolicited relevant material (do not submit to SARS unless requested by SARS) Request for extension - SARS no longer grants any extensions for filing Tax Clearance certificates Cheque payments in excess of R will not be accepted No payments made by cheque will be accepted if a taxpayer has, in the preceding three years, made two payments by cheque to SARS that were refer to drawer (RD) 5

6 You may submit these via any of the following channels: For Single registration requests you are requested to visit your nearest SARS branch (in person or a duly authorized representative) You are requested to visit a SARS branch nearest to you to action these requests Legal interpretation queries may be forwarded to transferdutyct@sars.gov.za. Please note however that should your query not relate to the interpretation of the Transfer Duty Act, you will be re-directed to the Contact Centre You may resubmit your refund query/application on the old system by ing it to etd@sars.gov.za. Your refund query/application on the new system must be submitted via e-filing. You can apply for a Tax Clearance Certificate Via e-filing and at your nearest SARS branch (in person or a duly authorized representative) For a postal address or to locate a SARS branch nearest you, please visit our website Mail Centre/Scanning/Payments/ First Level Escalation Fax and e mail & Incoming Post Case creation Sheritha Lutchman slutchman@sars.gov.za PCC & Scan Prep Nancy Close nclose@sars.gov.za Cheque payments Kerry Spenceley klspenceley@sars.gov.za Second Level Escalation Queries for all the abovementioned Elize Zafiropovlos ezafiropovlos@sars.gov.za Third Level Escalation Senior Manager Tony Wilson twilson@sars.gov.za Portfolio maintenance/estates Coding and Deregistration BACK OFFICE: Estates/Deregistration Coding of new deceased Estate cases Coding of inactive cases Issue engagement letter informing Executor/Liquidator of the outstanding documents Receive L&D and forward it to Auditors to confirm compliance De-activate duplicate tax reference number De-activate cases which have been assessed to date of death, L&D submitted and inspected by SARS Estate Auditors and the case has no debt owing to SARS. Issue compliance letter if requested by the Executor. Portfolio Change status of cases which have been returned to sender by the Post Office Re-activate cases for all tax types if requested by the taxpayer/ representative 6

7 Update of taxpayer s registered details Processing Turnover Tax applications Coding and decoding of Provisional tax First Level Escalation Portfolio - First Level escalation Michelle Burkinshaw mburkinshaw@sars.gov.za Scanning & Customs Bulk Scanning Tusani Tembe ttembe@sars.gov.za Estates & Deregistration First Level escalation Mark Phillips mphillips@sars.gov.za Second Level Escalation Queries for all the abovementioned Thandeka Hlatshwayo thlatshwayo@sars.gov.za Third Level Escalation Senior Manager Tony Wilson twilson@sars.gov.za LEGAL Appeal cases (NOA or ADR 2) First Level Escalation Kim Dean kdean@sars.gov.za Second Level Escalation Anand Govender agovender2@sars.gov.za CONTACT CENTRE -VOICE CALL SERVICE COMPLIANTS First Level Escalation Nathi Lusiba nlusiba@sars.gov.za / Second Level Escalation Nola Hayden Nhayden@sars.gov.za / Third Level Escalation Tracey Hargreaves Thargreaves@sars.gov.za / Contact Centre Practitioner Line First Level Escalation Andriesa Jacobs Ajacobs3@sars.gov.za Second Level Escalation Cecil Easton CEaston@sars.gov.za

8 CUSTOMS KZN COMPLIANCE UNIT CUSTOMS SCANNER First Level Escalation Nareesha Kallicharan / Marla Maharaj Sabera Yacoob-Vally Cynthia Dlomo / Second Level Escalation David Naidoo dnaidoo3@sars.gov.za / Third Level Escalation Tebogo Ntuli tntuli@sars.gov.za / CUSTOMS INTERVENTIONS First Level Escalation Graeme McDonald gmcdonald@sars.gov.za 032/ / Second Level Escalation Lindon Johnson ljohnson@sars.gov.za / Third Level Escalation Tebogo Ntuli tntuli@sars.gov.za / CUSTOMS PHYSICAL INSPECTIONS AND SWH First Level Escalation Rachel Narainsamy rnarainsamy@sars.gov.za / Sunil Singh Ssingh4@sars.gov.za / Second Level Escalation Sibongiseni Ntuli Sntuli1@sars.gov.za / Third Level Escalation Tebogo Ntuli tntuli@sars.gov.za /

9 CUSTOMS REVENUE ADMIN, LICENCE & REG, ACQUITTALS First Level Escalation Pamela Sibiya / Shireen Siva Subramonian / Thembela Hlongwa thlongwa1@sars.gov.za Second Level Escalation Sarika Munien smunien@sars.gov.za / Third Level Escalation Tebogo Ntuli tntuli@sars.gov.za / Large Business Centre (LBC) Johannesburg PRIMARY Mining and Agriculture Senior Manager Anthony Cohen acohen@sars.gov.za Specialist (aka Relationship Manager) Darshana Muljee dmuljee@sars.gov.za Specialist Phokoane Mathebula PMathebula2@sars.gov.za SECONDARY All Sectors Pharmaceuticals & Motor Vehicle Manufacturers Retail & Manufacturers Retail Manufacturing & Construction Retail, Manufacturing & Construction Senior Manager Julian Edwards JEdwards@sars.gov.za Specialist Kenneth Lethole KLethole@sars.gov.za Specialist Charlton Norris CNorris@sars.gov.za Specialist Leboneng Makhubedu LMakhubedu@sars.gov.za Specialist Siziwe Dube SDube6@sars.gov.za TERTIARY All sectors Local Banks & All Insurances Foreign Banks & All Insurances 9

10 Telecommunication Transportation Hotels, Diversified Groups Senior Manager Matimba Macebele Specialist Thami Ndlovu Specialist Nazeer Jina Specialist Sharmain Andhee Specialist Obakeng Mathibe KZN (024) All Sectors Senior Manager Naeem Shahid Specialist Zama Khuzwayo / EASTERN CAPE (028) All Sectors Senior Manager (JHB) Matimba Macebele Specialist (EC) Duane Adams WESTERN CAPE (023) All Sectors Senior Manager (JHB) Julian Edwards Specialist (WC) Nicolette Hebert CUSTOMS All Offices Specialist Claudette Davis

11 BRANCH OPERATIONS ENGAGEMENT (KZN) Tax Training Outreach Programmes First Level Escalation Nosipho Luke Second Level Escalation Mischelle Moodley / Third Level Escalation Themba Maphalala / Version: 10 ( ) 11