Vehicle Donation MANAGEMENT SERVICES

Transcription

1 M E LW O O D S Vehicle Donation MANAGEMENT SERVICES Offering best-in-class call center and reporting services for nonprofit organizations throughout the United States

2 M E LW O O D S Vehicle Donation MANAGEMENT SERVICES Since 1998, Melwood has operated one of the most successful vehicle donation programs on the East Coast, processing over 400,000 vehicle donations. Partnering with charities all over the country, Melwood s Vehicle Donation Management Services offer best-in-class call center and reporting services for nonprofit organizations throughout the United States. WHAT WE OFFER A turnkey vehicle donation program with professional and topnotch customer service Call Center staffed 6 days per week (expandable to 7 days per week) Easy, online vehicle donation processing Cutting-edge database that enables real-time tracking, monitoring and reporting State-of-the-art technology and call center management system Marketing assistance and guidance Fast, convenient and efficient vehicle towing and auction services featuring low towing and auction expenses Compliance with all IRS reporting requirements

3 OUR SERVICES Our PROCESS Assign car to local auction for pickup Call Center Services (expandable to 7 days per week) 8 am 7 pm (ET): Monday Thursday 8 am pm (ET): Friday 9 am 4 pm (ET): Saturday Easy on-line car donation process Extensive database to track and monitor donations Fast, convenient, and efficient car towing Management reports as needed Process vehicle sale proceeds monthly Professional customer services with expanded hours of operation Provide charity with electronic donor file for future fund development Donors call toll-free number or connect via web portal to make donation Towing company contacts donor to help arrange vehicle pickup Melwood Customer Service Representative (CSR) accepts vehicle donation and enters information into database Melwood CSR assigns vehicle to auction and schedules towing Provide timely donor acknowledgement letters Respond to all incoming calls State-of-the-art telephone system Total compliance with IRS reporting guidelines After vehicle pickup, CSR processes Acknowledgement Letter (on charity letterhead) and transmits to donor Vehicle will then be sold at auction Auction processes sale information and transmits details to Melwood Turn-key car donation program CUSTOMIZED PROGRAM Melwood also offers complete customization to create a program that best fits your organization s needs, whether you need the entire process managed from start to finish or you only need support in a few key areas. Melwood processes sale proceeds to charity monthly (donor data file attached) CSR processes sale information and issues donor receipt (charity letterhead) in compliance with IRS regulations Our qualified staff is here to assist. Call or ccdc@melwood.org for more information. File maintained for years

4 Ready to Start? Melwood s turn-key program supports more than 600 charities across the country. No organization is too big or too small. Our management system will create a simple process to establish and manage your program. 1 Sign a Charity Car Donation Center Management Services Agreement with Melwood. A draft copy of our easy-in, easy-out agreement can be sent to you quickly for review and approval. Market and actively promote your program. Melwood can assist you in crafting messaging and imagery, donation forms and other promotional materials. Amplify how easy it is to donate a vehicle and amplify your donor base. Relax, sit back and watch the donations roll in. Melwood handles the entirety of the vehicle donation process, including IRS reporting. We keep you informed every step of the way. 4 Recognize and communicate with your donors. Upon completion of the donation process and your receipt of proceeds from the sale, Melwood delivers copies of all donor transaction records to your organization, allowing you to incorporate these donors into your ongoing fundraising efforts. PROGRAM STRUCTURE & PAYMENT SCHEDULE A Melwood s Standard Fee is % of Sold Value Vehicle Donation Illustration* Gross Sale Amount $1,000 $,000 $4,000 Towing & Auction Fees** $1 $1 $1 Management Fee (%) $0 $00 $1,000 Total Fees $7 $6 $1,1 Net Earnings (after expenses) $6 $1,7 $,87 % of Gross to Charity 6% 69% 7% Melwood provides: Auction Contracting Call Center Technology Donation Acknowledgement and Receipting Charity is responsible for: Online Advertising Print Advertising IRS Reporting Operations Staffing Telephone Charges PROGRAM STRUCTURE & PAYMENT SCHEDULE B Melwood s Standard Fee is % of Sold Value Vehicle Donation Illustration with 10% Marketing Fund Reserve* Gross Sale Amount $1,000 $,000 $4,000 Towing & Auction Fees** $1 $1 $1 Management Fee (%) $0 $00 $1,000 Marketing Fund Reserve (10%) $100 $00 $400 Total Fees $47 $8 $1, Net Earnings (after expenses) $ $1,17 $,47 % of Gross to Charity % 9% 6% Melwood provides: All of the benefits of Schedule A Charity-supported marketing/promotion may include: Banners/Signs Direct Mail /Social Media Marketing Radio & TV Advertising Website Updates Paid Print/Out-of-Home Advertising Pay-per-Click (PPC) Website Portal(s) *$99 Per Sold Vehicle Minimum Management Fee Charged **Estimated Specific to Program

5 NOTABLE CLIENTS American Business Clubs (AMBUCS) 140 Chapters Meals on Wheels America 18 Programs Susan G. Komen 80 Affiliates The Arc of the United States Chapters United Cerebral Palsy (UCP) National 80 Affiliates Our Reach While Melwood is based in Maryland, we have partnered with hundreds of organizations across the country, managing vehicle donations from coast to coast. BY THE NUMBERS 49 STATES 16 Vehicles towed from 49 states (including Alaska and Hawaii) See the full scale of our reach with our interactive map at Our program can work for you. Learn more about Melwood s Vehicle Donation Management Services today! Phone: ccdc@melwood.org Website: melwood.org/ccdc

6 Melwood is a 01(c)() nonprofit charitable organization that is one of the largest employers of people with differing abilities in the Northeastern United States, proudly employing more than 800 people with differing abilities at 4 contract sites in Maryland, Virginia and Washington, D.C. through the U.S. AbilityOne Program and partnerships with hundreds of community employers Dower House Road, Upper Marlboro, MD 077 Phone (01) / Fax (01)