Food Support Quality Control Error Report

Transcription

1 Food Support Quality Control Error Report Data for the 2004 FFY October 2003 to September 2004 Final Report Published January 2005 Minnesota Department of Human Services Program Assessment & Integrity Division, Lafayette Road rth St. Paul, MN For the current month's Minnesota Food Support Program Quality Control Accuracy Report, click here. This information is available in other forms to people with disabilities by contacting us at (voice) or through the Minnesota Relay Service at 711 or (TDD), or (speech to speech relay service).

2 Table of Contents Quality Control Error Data by Month 3 Error Case Summary 4 Cause of Error by / 5 Error Discovery Codes by / 6 Error Rates By Case Type 7 Error Rates By Case Type Chart 8 Error List For Food Support Programs: FS, MFIP, & UH 9 Error List: Limited to the MFIP & UH Programs 18 County Detail Anoka Ramsey 35 St. Louis 41 Minnesota DHS, CFS, Program Assessment & Integrity Division: Food Support Quality Control Error Report

3 Minnesota Department of Human Services Children and Family Services Administration Quality Control Error Data by Month - Fiscal Year 2004** Statewide Food Support Program October vember December January February March April May June July August September Cumulative CASES Selected Pending t Subj to Review t Complete Completed Correct Overissuance Underissuance Ineligible DOLLARS Overissuance Underissuance Ineligible All Error Dollars Total Allotments $786 $236 $236 $309 $448 $170 $500 $347 $468 $447 $465 $578 $0 $408 $137 $125 $280 $569 $165 $143 $218 $357 $91 $290 $128 $35 $606 $234 $10 $0 $10 $456 $141 $259 $389 $303 $914 $679 $979 $668 $738 $739 $675 $946 $827 $1,063 $945 $1,171 $13,192 $12,969 $12,376 $13,574 $12,414 $14,110 $15,081 $14,367 $13,540 $14,970 $13,966 $12,550 $4,990 $2,783 $2,571 $10,344 $163,109 ERROR RATES Over Payment 6.9% 2.1% 6.8% 4.0% 3.7% 1.2% 3.4% 5.6% 4.5% 4.7% 6.1% 7.0% 4.6% Underissuance 3.1% 1.1% 0.9% 2.3% 4.0% 1.1% 1.0% 1.6% 2.4% 0.7% 2.3% 1.7% All Error Dollars 6.9% 5.2% 7.9% 4.9% 5.9% 5.2% 4.5% 6.6% 6.1% 7.1% 6.8% 9.3% 6.3% Case 10.3% 8.9% 11.7% 8.2% 12.2% 8.1% 8.0% 12.2% 9.5% 8.3% 13.8% 21.0% 11.0% POPULATION Eligibles 119, , , , , , , , , , , ,311 Issuance $19,931,625 $20,245,294 $19,702,304 $20,536,806 $20,443,583 $20,497,544 $21,144,122 $21,078,964 $20,732,562 $21,112,039 $21,112,166 $20,619,934 $247,156,943 * Includes overissuances to eligibles and issuances to ineligibles ** Unweighted Data 01/24/2005 Prepared by Program Assessment & Integrity (651) Section A - Page 1

4 ERROR CASE SUMMARY STATE OF MINNESOTA FOOD SUPPORT PROGRAMS, FFY 2004 Type of Error Total Number of Cases Total Dollar Amount Percent of Error Cases Dollars Error Total Completed 985 Error 108 Overpayment 76 Underpayment 32 Payment $163,109 Error $10,344 Overpayment $7,561 Underpayment $2,783 Error Case 10.96% Error Dollar 6.34% Overpayment Dollar 4.64% Underpayment Dollar 1.71% Error Error 80 Error Overpayments $5,334 Underpayments $2,539 Error Dollar 74.07% Error 28 Overpayments $2,227 Underpayments $244 Error Dollar 25.93% 01/24/2005 Prepared by Program Assessment & Integrity (651)

5 CAUSE OF ERROR BY AGENCY / CLIENT STATE OF MINNESOTA FOOD SUPPORT PROGRAMS, FFY 2004 Type of Error Number of Cases Percent of Cases Dollar Amount Percent of Error Dollars Policy Incorrectly % $3, % % $2, % Failure to Follow Up/Inconsistent/Incomplete Info % $ % Failure to Follow Up on Impending Changes % $ % Failure to Verify Required Information % $ % Computer program error % $ % Data entry and/or coding error % $ % Computer user error % $ % All : % $7, % Information t Reported % $1, % Incomplete or incorrect information provided % $ % All : % $2, % Totals Grand Total: 108 $10,344 01/24/2005 Prepared by Program Assessment & Integrity (651)

6 ERROR DISCOVERY CODES BY AGENCY / CLIENT STATE OF MINNESOTA FOOD SUPPORT PROGRAMS, FFY 2004 Responsibility Error Discovery Number of Cases Percent of Cases Case Record Doc, Automated % Case Record Doc, % Interview % Employer % Financial Institution % Other Gov Ag, Automated % Other Gov. Ag, % % Case Record Doc, Automated % Case Record Doc, % Interview % Employer % Financial Institution % Other Gov Ag, Automated % Other Gov. Ag, % % 01/24/2005 Prepared by Program Assessment & Integrity (651)

7 ERROR RATES BY CASE TYPE STATE OF MINNESOTA FOOD SUPPORT PROGRAMS, FFY 2003 Case Type Cases Completed Error Cases Error Dollars Allotment Amount Case Error Rate Payment Error Rate Percent of Sample Food Support $6,177 $62, % 9.9% 56.04% MFIP $3,176 $92, % 3.4% 34.52% Uncle Harry $991 $8, % 11.9% 9.44% State Rates $10,344 $163, % 6.3% 10 01/24/2005 Prepared by Program Assessment & Integrity (651)

8 Minnesota Error Rates By Case Type Fiscal Year % Uncle Harry 10.8% 3.4% Payment Error Rate MFIP 6.2% Case Error Rate 9.9% Food Support 14.0% 0% 2% 4% 6% 8% 10% 12% 14% Phone: (651) Prepared by Program Assessment & Integrity Division 01/24/2005 Page 8

9 ERROR LIST FOR FOOD SUPPORT PROGRAMS: FS, MFIP, & UH STATE OF MINNESOTA, FFY 2004 REVIEW # ERROR AMOUNT FINDING DISCOVERY COUNTY 111 Student Status Clt failed to report college student was employed and should be an eligible student. $75 Overissuance Other Gov. Ag, Information t Reported 130 Citizenship and n-citizen Status Wrkr incorrectly issued FS to an ineligible noncitizen $84 Ineligible Interview Policy Incorrectly 150 Household Composition Ag failed to follow-up whether 18 yr old student graduated HS 6/03. $121 Ineligible Interview Sherburne Failure to Follow Up on Impending Changes Clt failed to report the return of a mandatory household member within 10 days of the change $65 Underissuance Case Record Doc, Pope Information t Reported Clt failed to report a mandatory member of the MFIP assistance unit had left the home. $103 Overissuance Interview Carlton Information t Reported Ag failed to remove Xe from the MFIP assistance unit following her graduation from high school. $96 Overissuance Case Record Doc, Failure to Follow Up on Impending Changes Ag failed to remove 18 year old high school graduate from MFIP assistance unit. $65 Overissuance Case Record Doc, Failure to Follow Up on Impending Changes Ag failed to terminate MFIP benefits after client and her child entered family foster care Ag failed to reduce assistance unit size after clt reported to sw that child had moved Clt failed to report spouse incarcerated. Ag failed follow-up if VA benefits were excluded income. $224 Ineligible Interview Nicollet Policy Incorrectly $106 Overissuance Interview Lyon $61 Overissuance Interview Ramsey Information t Reported Ag failed to include client's mother and brother as mandatory members of the FS unit. $10 Ineligible Case Record Doc, Policy Incorrectly 04/05/2005 Prepared by Program Assessment & Integrity (651)

10 REVIEW # ERROR AMOUNT FINDING DISCOVERY COUNTY Ag failed to determine if additional person reported in HH was mandatory member of FS unit. $114 Underissuance Case Record Doc, Failure to Follow Up/Inconsistent/Incomplete Info Clt incorrectly reported a mandatory FS member was not purchasing and preparing food with HH Clt failed to report a household member had left the home in April, $141 Ineligible Interview Incomplete or incorrect information provided $27 Overissuance Interview Lac Qui Parl Information t Reported e Ag failed to act on report that a household member had left the home. $118 Overissuance Case Record Doc, Ramsey Ag failed to include client's mother as a member of the FS household as they buy and food together. $45 Ineligible Case Record Doc, Clt incorrectly reported she was purchasing and preparing meals separate from live in boyfriend. $120 Ineligible Interview Ramsey Incomplete or incorrect information provided Ag failed to terminate benefits when informed client had moved to a nursing home. $109 Ineligible Case Record Doc, Kandiyohi Ag failed to include mandatory member in the FS unit. $10 Ineligible Case Record Doc, Ramsey Ag failed to determine whether client and roommate purchased and prepared together. $14 Ineligible Case Record Doc, St Louis Failure to Follow Up/Inconsistent/Incomplete Info Clt fld to rpt arrest and incarceration from 8/19/03 to 11/10/ Ag failed to certify mandatory assistance unit members and determine that HH is prospectively inelig Ag failed to include mandatory member in the UH-FS household Wrkr incorrectly included 2 children in the FS unit when they didn't eat the majority of meals w/clt Wrkr failed to included 21 year old son in the FS household as he lives with his parent $33 Ineligible Interview Information t Reported $35 Ineligible Interview Olmsted Policy Incorrectly $156 Underissuance Interview Ramsey Policy Incorrectly $371 Ineligible Interview Dakota Policy Incorrectly $10 Ineligible Interview Ramsey 04/05/2005 Prepared by Program Assessment & Integrity (651)

11 REVIEW # ERROR AMOUNT FINDING DISCOVERY COUNTY Ag certified a mandatory MFIP assistance unit member for Uncle Harry benefits after SSI terminated. $10 Ineligible Case Record Doc, Policy Incorrectly Ag failed to include client's son and family as mandatory Uncle Harry unit members. $318 Underissuance Interview Failure to Follow Up on Impending Changes Clt failed to remove adult child from UH FS unit after household reported child had left home. $36 Underissuance Case Record Doc, Ramsey Certfication worker failed to include Yer as a mandatory assistance unit member and budget his wages $95 Overissuance Case Record Doc, Ramsey 161 Time-limited Participation Ag Incorrectly designated clt ineligible ABAWD when she had a dependent child age 12 in home. $34 Overissuance Case Record Doc, Policy Incorrectly Ag failed to add eligible ABAWD to household after family reported ABAWD was employed. $55 Overissuance Case Record Doc, Winona Ag Certification worker incorrectly determd clt was an ineligible ABAWD. $95 Ineligible Case Record Doc, Murray Policy Incorrectly Wrkr continued to issue FS to an ineligible ABAWD $141 Ineligible Case Record Doc, Failure to Follow Up on Impending Changes Ag incorrectly determined 19 year old son attending high school was an ineligible ABAWD. $86 Underissuance Case Record Doc, Ramsey Policy Incorrectly 211 Bank Accounts or Cash on Hand Clt failed to report on a timely basis that she had excess liquid assets. $12 Ineligible Financial Institution Becker Information t Reported Ag incorrectly entered the value of the savings account reported by the household. $250 Ineligible Financial Institution Marshall Clt failed to report a certificate of deposit with a balance of $3, $10 Ineligible Financial Institution Wadena Information t Reported 04/05/2005 Prepared by Program Assessment & Integrity (651)

12 REVIEW # ERROR AMOUNT FINDING DISCOVERY COUNTY 311 Wages and Salaries Ag failed to act on reported earned income to determine MFIP benefits. $85 Overissuance Case Record Doc, Automated Ramsey Ag incorrectly excluded wages as in-kind income. $28 Overissuance Case Record Doc, Ramsey Policy Incorrectly Ag incorrectly budged 3 paychecks prospectively when only 2 shld have been anticipated. $413 Underissuance Case Record Doc, Policy Incorrectly Ag failed to include all wages when determining MFIP benefits, cs should have been suspnd for ben/mo $373 Overissuance Case Record Doc, Ag entered incorrect wage information on JOBS panel from paystubs submitted with March, 2004 HRF. $29 Underissuance Case Record Doc, Dodge Data entry and/or coding error Clt failed to report final paycheck received in budget month. $38 Overissuance Other Gov Ag, Automated Koochiching Information t Reported Clt incorrectly reported paydates. Only two of three paychecks counted as budget month income. $263 Overissuance Employer St Louis Incomplete or incorrect information provided Ag failed to include RSDI reported by client on HRF and child support reported on DAIL. $121 Overissuance Case Record Doc, Rice Ag failed to use retrospective budgeting when determining benefits. $80 Overissuance Case Record Doc, Policy Incorrectly Wrk faild to approve ELIG results that correctly included wages from the budget month. $67 Underissuance Case Record Doc, Steele Computer user error Ag failed to request verification of earned income. $129 Overissuance Case Record Doc, Failure to Follow Up/Inconsistent/Incomplete Info Ag incorrectly computed prospective income in the second beginning month. $48 Overissuance Case Record Doc, Crow Wing Policy Incorrectly Ag incorrectly used prospective budgeting in lieu of retrospective budgeting for wage budgeting. $255 Overissuance Case Record Doc, Policy Incorrectly 04/05/2005 Prepared by Program Assessment & Integrity (651)

13 REVIEW # ERROR AMOUNT FINDING DISCOVERY COUNTY Ag fld to include 3rd paycheck rcvd in the budget month. $62 Overissuance Case Record Doc, Clt failed to report she had resumed work in the budget month. $51 Overissuance Other Gov. Ag, Information t Reported Ag fld to verify earned income & allow $262 utility standard based on HH use of air conditioner. $133 Underissuance Employer bles Failure to Follow Up/Inconsistent/Incomplete Info Ag failed to anticipate if new source of income would affect household prospective eligibility. $259 Ineligible Case Record Doc, Ag incorrectly counted VISTA income as earned income when it should have been excluded. $111 Underissuance Case Record Doc, Carver Policy Incorrectly Ag approved incorrect ELIG results that budgeted earned income prospective instead of retrospective. $39 Overissuance Case Record Doc, Dakota Computer program error Ag failed to act on New Hire. $141 Ineligible Case Record Doc, Automated Ag certification worker incorrectly prospectively budgeted income after case transitioned from MFIP. $32 Overissuance Case Record Doc, Hubbard Policy Incorrectly Ag failed to use clts earned income amount from Aug 03 employment with Yellow Taxi Corp. $373 Overissuance Case Record Doc, Policy Incorrectly Clt failed to report emplymt at ap interview. Ag failed to certify correctly as FS rather than UH. $61 Overissuance Case Record Doc, Information t Reported The certification worker incorrectly anticipated wages when approving Food Support benefits Wrkr used an average income figure in lieu of actual wages to determine FS benefits $214 Underissuance Interview Ramsey Failure to Follow Up/Inconsistent/Incomplete Info $70 Underissuance Employer Policy Incorrectly Ag FIAT'ed MFIP member's wages into client's UHFS budget. Clt failed to report SE income. $89 Underissuance Case Record Doc, Computer user error Clt failed to timely report job start for both UH assistance unit members. $184 Overissuance Case Record Doc, Automated Information t Reported 04/05/2005 Prepared by Program Assessment & Integrity (651)

14 REVIEW # ERROR AMOUNT FINDING DISCOVERY COUNTY 312 Self-Employment Clt failed to report two sources of unearned self-employment income. $194 Ineligible Interview Stevens Information t Reported Ag failed to remove room rent income after client reported renter had left. $103 Underissuance Case Record Doc, Goodhue 323 Dependent Care Deduction Clt incorrectly reported having child care costs when none were being incurred. $33 Overissuance Interview Chisago Information t Reported 331 RSDI Benefits Clt failed to report increase in RSDI benefits. $131 Overissuance Other Gov. Ag, Information t Reported Ag failed to verify monthly RSDI benefit when certifying the HH in March 03. $38 Overissuance Other Gov Ag, Automated Kandiyohi Failure to Verify Required Information 333 SSI and/or State SSI Supplement Clt fld to rpt changes in SSI benefits. $108 Overissuance Other Gov. Ag, Information t Reported 334 Unemployment Compensation Clt fld to rpt recpt of UC benefits in budget month. $224 Overissuance Other Gov. Ag, Ramsey Information t Reported 342 Contributions Clt failed to report husband made deposits to clts checking account. $113 Ineligible Interview Incomplete or incorrect information provided 343 Deemed Income Clt failed to report UC benefits received by disqualified HH member. $164 Overissuance Other Gov. Ag, Anoka Information t Reported Ag incorrectly exluded a prorated portion of the wages from an ineligible unit memb on UH budget. $58 Overissuance Case Record Doc, 04/05/2005 Prepared by Program Assessment & Integrity (651)

15 REVIEW # ERROR AMOUNT FINDING DISCOVERY COUNTY 346 Other Unearned Income Ag incorrectly counted Tribal per capita payments in month received in lieu of prorating payments. $386 Overissuance Case Record Doc, St Louis Policy Incorrectly 350 Support Payments Received from Absent Parent Ag failed to include all dispersed child support when prospectively determining MFIP benefits. $125 Underissuance Other Gov. Ag, Policy Incorrectly Ag failed to act on report client was receiving child support. $75 Overissuance Case Record Doc, Ag failed to include all child support disbursements received in the budget month. $55 Overissuance Case Record Doc, Automated Becker Ag continued to include child support income no longer received by the household. $40 Underissuance Case Record Doc, Automated Olmsted 363 Shelter Deduction Ag failed to act on reported change in rent due to move. $65 Underissuance Case Record Doc, Kandiyohi Ag failed to count rent less subsidy - info was in the case record. $42 Overissuance Case Record Doc, Ramsey Clt fld to rpt 2nd mortgage, shld have been allowed as shelter deduction resulting in underissuance. $27 Underissuance Interview Information t Reported Ag failed to deduct Section 8 subsidy from total rent, per LLST in casefile dated 05/29/03 ($586) $52 Overissuance Case Record Doc, Ag fld to allow rent expense as a shelter deduction. Clt fld to report change in SSI&VA benefits. $30 Underissuance Case Record Doc, Clt failed to report her mortgage was being vendor paid by the client's son. $42 Overissuance Interview Stearns Information t Reported Ag failed to prorate rent when client reported sharing shelter and utility expenses. $43 Overissuance Case Record Doc, Ag failed to obtain an HRF for the budget month. $28 Overissuance Interview St Louis Failure to Verify Required Information 04/05/2005 Prepared by Program Assessment & Integrity (651)

16 REVIEW # ERROR AMOUNT FINDING DISCOVERY COUNTY Wrkr failed to include verified rent in budget, & incorrectly copied SSI of $552 from STAT to ELIG $79 Overissuance Case Record Doc, Ramsey 364 Standard Utility Allowance Ag fld to allow full utility standard when clt reported paying A/C costs on her electric bill. $39 Underissuance Case Record Doc, Brown Ag fld to allow the utility standard as a shelter deduction. $36 Underissuance Case Record Doc, Stearns Ag failed to include the electric and phone standards as shelter costs as reported on CAF $30 Underissuance Case Record Doc, Clt failed to report actual heat and electric utility costs to agency Clt failed to report utility costs were being shared with a roommate. $70 Underissuance Interview St Louis Information t Reported $39 Overissuance Interview Information t Reported Ag failed to allow the utility standard as a shelter cost when HH reported A/C expenses. $27 Underissuance Case Record Doc, St Louis Ag fld to allow $262 air conditioning costs, a child care co-pay as a deduction & a rent change. $28 Underissuance Case Record Doc, St Louis Ag only allowed half of the utility standard in lieu of the full standard as a shelter cost. $39 Underissuance Case Record Doc, Policy Incorrectly Ag incorrectly allowed full utility standard. $33 Overissuance Case Record Doc, Olmsted Policy Incorrectly Clt failed to report the household was responsible for air conditioning & elig for utility standard. $55 Underissuance Interview Incomplete or incorrect information provided Ag failed to include the $262 utility standard as a shelter cost. $28 Overissuance Case Record Doc, Clt failed to report he has an air conditioner and is responsible for the cost of its operation. $27 Underissuance Interview Meeker Incomplete or incorrect information provided Ag incorrectly allowed utility standard. $19 Ineligible Case Record Doc, Olmsted Policy Incorrectly 04/05/2005 Prepared by Program Assessment & Integrity (651)

17 REVIEW # ERROR AMOUNT FINDING DISCOVERY COUNTY Ag failed to allow $262 utility standard as a shelter cost. $49 Underissuance Case Record Doc, Otter Tail Ag failed to exclude electric nd phone standards when clt does not pay any utilties. $35 Overissuance Case Record Doc, Worker failed to follow-up clt's report of change of residence. $38 Underissuance Case Record Doc, Washington Ag fld to prorate utility standard after household reported utility costs were shared. $125 Overissuance Case Record Doc, Dakota Wrkr failed to follow-up on change in residence and obtain utility cost information and shelter cost $32 Overissuance Case Record Doc, Failure to Follow Up/Inconsistent/Incomplete Info 365 Medical Deductions Ag failed to allow spenddown as a FS medical cost. Only a portion had been deducted $54 Underissuance Case Record Doc, Clearwater Policy Incorrectly Ag incorrectly allowed a medical deduction and electric standard. $83 Overissuance Case Record Doc, Policy Incorrectly Total Error Dollars: $10,344 04/05/2005 Prepared by Program Assessment & Integrity (651)

18 ERROR LIST: LIMITED TO THE MFIP & UH PROGRAMS STATE OF MINNESOTA, FFY 2004 REVIEW # CASE TYPE ERROR AMOUNT FINDING DISCOVERY COUNTY 111 Student Status Clt failed to report college student was employed and should be an eligible student. Uncle Harry $75 Overissuance Other Gov. Ag, Household Composition Ag failed to follow-up whether 18 yr old student graduated HS 6/03. MFIP $121 Ineligible Interview Sherburne Clt failed to report the return of a mandatory household member within 10 days of the change MFIP $65 Underissuance Case Record Doc, Pope Clt failed to report a mandatory member of the MFIP assistance unit had left the home. MFIP $103 Overissuance Interview Carlton Ag failed to remove Xe from the MFIP assistance unit following her graduation from MFIP $96 Overissuance Case Record Doc, Ag failed to remove 18 year old high school graduate from MFIP assistance unit. MFIP $65 Overissuance Case Record Doc, Ag failed to terminate MFIP benefits after client and her child entered family foster care. MFIP $224 Ineligible Interview Nicollet Ag failed to reduce assistance unit size after clt reported to sw that child had moved. MFIP $106 Overissuance Interview Lyon Ag certified a mandatory MFIP assistance unit member for Uncle Harry benefits after SSI Uncle Harry $10 Ineligible Case Record Doc, Ag failed to include client's son and family as mandatory Uncle Harry unit members. Uncle Harry $318 Underissuance Interview Clt failed to remove adult child from UH FS unit after household reported child had left home. Uncle Harry $36 Underissuance Case Record Doc, Ramsey Certfication worker failed to include Yer as a mandatory assistance unit member and budget Uncle Harry $95 Overissuance Case Record Doc, Ramsey Time-limited Participation Ag incorrectly determined 19 year old son attending high school was an ineligible ABAWD. Uncle Harry $86 Underissuance Case Record Doc, Ramsey Wages and Salaries Ag failed to act on reported earned income to determine MFIP benefits. MFIP $85 Overissuance Case Record Doc, Automated Ramsey 12 04/05/2005 Prepared by Program Assessment & Integrity (651)

19 REVIEW # CASE TYPE ERROR AMOUNT FINDING DISCOVERY COUNTY Ag incorrectly excluded wages as in-kind income. MFIP $28 Overissuance Case Record Doc, Ramsey Ag incorrectly budged 3 paychecks prospectively when only 2 shld have been MFIP $413 Underissuance Case Record Doc, Ag failed to include all wages when determining MFIP benefits, cs should have been suspnd for MFIP $373 Overissuance Case Record Doc, Ag entered incorrect wage information on JOBS panel from paystubs submitted with March, MFIP $29 Underissuance Case Record Doc, Dodge Clt failed to report final paycheck received in budget month. MFIP $38 Overissuance Other Gov Ag, Automated Koochiching Clt incorrectly reported paydates. Only two of three paychecks counted as budget month MFIP $263 Overissuance Employer St Louis Ag failed to include RSDI reported by client on HRF and child support reported on DAIL. MFIP $121 Overissuance Case Record Doc, Rice Ag failed to use retrospective budgeting when determining benefits. MFIP $80 Overissuance Case Record Doc, Wrk faild to approve ELIG results that correctly included wages from the budget month. MFIP $67 Underissuance Case Record Doc, Steele Ag FIAT'ed MFIP member's wages into client's UHFS budget. Clt failed to report SE income. Uncle Harry $89 Underissuance Case Record Doc, Clt failed to timely report job start for both UH assistance unit members. Uncle Harry $184 Overissuance Case Record Doc, Automated Unemployment Compensation Clt fld to rpt recpt of UC benefits in budget month. MFIP $224 Overissuance Other Gov. Ag, Ramsey Deemed Income Clt failed to report UC benefits received by disqualified HH member. MFIP $164 Overissuance Other Gov. Ag, Anoka Ag incorrectly exluded a prorated portion of the wages from an ineligible unit memb on UH Uncle Harry $58 Overissuance Case Record Doc, Other Unearned Income Ag incorrectly counted Tribal per capita payments in month received in lieu of prorating MFIP $386 Overissuance Case Record Doc, St Louis Support Payments Received from Absent Parent Ag failed to include all dispersed child support when prospectively determining MFIP benefits. MFIP $125 Underissuance Other Gov. Ag, 10 04/05/2005 Prepared by Program Assessment & Integrity (651)

20 REVIEW # CASE TYPE ERROR AMOUNT FINDING DISCOVERY COUNTY Ag continued to include child support income no longer received by the household. Uncle Harry $40 Underissuance Case Record Doc, Automated Olmsted 12 Total MFIP and Uncle Harry Error $: $4,167 04/05/2005 Prepared by Program Assessment & Integrity (651)

21 Minnesota Department of Human Services Children and Family Services Administration Quality Control Error Data by Month - Fiscal Year 2004** ANOKA COUNTY Food Support Program October vember December January February March April May June July August September Cumulative CASES Selected Pending t Subj to Review t Complete Completed Correct Overissuance Underissuance Ineligible DOLLARS Overissuance Underissuance Ineligible All Error Dollars Total Allotments $0 $0 $0 $0 $0 $0 $0 $164 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $164 $0 $0 $0 $0 $878 $706 $342 $864 $1,909 $1,078 $608 $555 $80 $836 $1,803 $929 $164 $0 $0 $164 $10,588 ERROR RATES Over Payment 29.5% 1.5% Underissuance All Error Dollars 29.5% 1.5% Case 25.0% 1.9% * Includes overissuances to eligibles and issuances to ineligibles ** Unweighted Data 01/24/2005 Prepared by Program Assessment & Integrity (651) Section A

22 ERROR CASE SUMMARY ANOKA COUNTY FOOD SUPPORT PROGRAMS, FFY 2004 All Error Summary Total Completed Cases: 15 Total Error Cases: 1 Total Overpayment Cases: 0 Total Underpayment Cases: 1 Error Case Rate: 6.67% Error Dollar Rate: 1.44% Overpayment Dollar Rate: 0.00% Underpayment Dollar Rate: 1.44% Total Payment Dollars: $2,648 Total Error Dollars: $38 Total Overpayment Dollars: $0 Total Underpayment Dollars: $38 Error Summary Total Error Cases: 1 Error Summary Total Error Cases: 0 Percent Error Cases: % Percent Error Cases: 0.00% Total Overpayments: $0 Total Underpayments: $38 Total Overpayments: $0 Total Underpayments: $0 01/24/2005 Prepared by Program Assessment & Integrity (651)

23 CAUSE OF ERROR BY AGENCY / CLIENT ANOKA COUNTY FOOD SUPPORT PROGRAMS, FFY 2004 Type of Error Number of Cases Percent of Cases Dollar Amount Percent of Error Dollars Information t Reported % $ % Totals All : Grand Total: % $ % 1 $164 01/24/2005 Prepared by Program Assessment & Integrity (651)

24 ERROR DISCOVERY CODES BY AGENCY / CLIENT ANOKA COUNTY FOOD SUPPORT PROGRAMS, FFY 2004 Responsibility Discovery Number of Cases Percent of Cases Other Gov. Ag, % % Total Grand Total: 1 01/24/2005 Prepared by Program Assessment & Integrity (651)

25 ERROR LIST FOR FOOD SUPPORT PROGRAMS: FS, MFIP, & UH Anoka County, FFY Apr-05 REVIEW # ERROR AMOUNT FINDING DISCOVERY FAILURE TO ACT 343 Deemed Income Clt failed to report UC benefits received by disqualified HH member. $164 Overissuance Other Gov. Ag, t Information t Reported Automated Total Error Dollars: $164 04/05/2005 Prepared by Program Assessment & Integrity (651) Anoka County 25

26 Minnesota Department of Human Services Children and Family Services Administration Quality Control Error Data by Month - Fiscal Year 2004** HENNEPIN COUNTY Food Support Program October vember December January February March April May June July August September Cumulative CASES Selected Pending t Subj to Review t Complete Completed Correct Overissuance Underissuance Ineligible DOLLARS Overissuance Underissuance Ineligible All Error Dollars Total Allotments $492 $35 $32 $163 $330 $170 $500 $90 $0 $0 $320 $390 $0 $0 $70 $125 $89 $440 $30 $114 $30 $357 $55 $0 $33 $0 $225 $113 $10 $0 $10 $0 $141 $259 $45 $141 $525 $35 $327 $401 $429 $610 $540 $204 $171 $616 $420 $531 $4,346 $2,657 $2,991 $4,403 $3,663 $3,828 $4,016 $2,854 $2,482 $3,755 $2,732 $2,736 $2,522 $1,310 $977 $4,809 $40,463 ERROR RATES Over Payment 12.1% 1.3% 8.6% 6.3% 9.3% 4.4% 12.7% 3.2% 5.7% 6.9% 13.4% 19.4% 8.6% Underissuance 2.3% 2.8% 2.4% 11.5% 0.7% 4.0% 1.2% 9.5% 2.0% 3.2% All Error Dollars 12.1% 1.3% 10.9% 9.1% 11.7% 15.9% 13.4% 7.1% 6.9% 16.4% 15.4% 19.4% 11.9% Case 18.2% 5.3% 16.7% 11.4% 15.4% 14.8% % 11.8% 12.0% % 16.0% * Includes overissuances to eligibles and issuances to ineligibles ** Unweighted Data 01/24/2005 Prepared by Program Assessment & Integrity (651) Section A

27 ERROR CASE SUMMARY HENNEPIN COUNTY FOOD SUPPORT PROGRAMS, FFY 2004 All Error Summary Total Completed Cases: 281 Total Error Cases: 45 Total Overpayment Cases: 34 Total Underpayment Cases: 11 Error Case Rate: 16.01% Error Dollar Rate: 11.88% Overpayment Dollar Rate: 8.65% Underpayment Dollar Rate: 3.24% Total Payment Dollars: $40,463 Total Error Dollars: $4,809 Total Overpayment Dollars: $3,499 Total Underpayment Dollars: $1,310 Error Summary Total Error Cases: 33 Error Summary Total Error Cases: 12 Percent Error Cases: 73.33% Percent Error Cases: 26.67% Total Overpayments: $2,563 Total Underpayments: $1,228 Total Overpayments: $936 Total Underpayments: $82 01/24/2005 Prepared by Program Assessment & Integrity (651)

28 CAUSE OF ERROR BY AGENCY / CLIENT HENNEPIN COUNTY FOOD SUPPORT PROGRAMS, FFY 2004 Type of Error Number of Cases Percent of Cases Dollar Amount Percent of Error Dollars Policy Incorrectly % $1, % % $1, % Failure to Follow Up/Inconsistent/Incomplete Info % $ % Failure to Follow Up on Impending Changes % $ % Computer user error % $ % All : % $3, % Information t Reported % $ % Incomplete or incorrect information provided % $ % Totals All : Grand Total: % $1, % 45 $4,809 01/24/2005 Prepared by Program Assessment & Integrity (651)

29 ERROR DISCOVERY CODES BY AGENCY / CLIENT HENNEPIN COUNTY FOOD SUPPORT PROGRAMS, FFY 2004 Responsibility Discovery Number of Cases Percent of Cases Case Record Doc, Automated % Case Record Doc, % Interview % Employer % Other Gov. Ag, % % Case Record Doc, Automated % Case Record Doc, % Interview % Other Gov. Ag, % Total Grand Total: % 45 01/24/2005 Prepared by Program Assessment & Integrity (651)

30 ERROR LIST FOR FOOD SUPPORT PROGRAMS: FS, MFIP, & UH County, FFY Apr-05 REVIEW # ERROR AMOUNT FINDING DISCOVERY FAILURE TO ACT 111 Student Status Clt failed to report college student was employed and should be an eligible student. 130 Citizenship and n-citizen Status Wrkr incorrectly issued FS to an ineligible noncitizen 150 Household Composition Ag failed to remove Xe from the MFIP assistance unit following her graduation from Ag failed to remove 18 year old high school graduate from MFIP assistance unit Ag failed to include client's mother and brother as mandatory members of the FS unit Ag failed to determine if additional person reported in HH was mandatory member of FS Clt incorrectly reported a mandatory FS member was not purchasing and preparing Ag failed to include client's mother as a member of the FS household as they buy and Clt fld to rpt arrest and incarceration from 8/19/03 to 11/10/ Ag certified a mandatory MFIP assistance unit member for Uncle Harry benefits after SSI Ag failed to include client's son and family as mandatory Uncle Harry unit members. $75 Overissuance Other Gov. Ag, t Information t Reported Automated $84 Ineligible Interview Policy Incorrectly $96 Overissuance Case Record Doc, Failure to Follow Up on Impending Yes Changes $65 Overissuance Case Record Doc, Failure to Follow Up on Impending Yes Changes $10 Ineligible Case Record Doc, Policy Incorrectly $114 Underissuance Case Record Doc, Failure to Follow Yes Up/Inconsistent/Incomplete Info $141 Ineligible Interview Incomplete or incorrect information provided $45 Ineligible Case Record Doc, Yes $33 Ineligible Interview Information t Reported $10 Ineligible Case Record Doc, Policy Incorrectly $318 Underissuance Interview Failure to Follow Up on Impending Yes Changes 04/05/2005 Prepared by Program Assessment & Integrity (651) County 29

31 County, FFY 2004 REVIEW # ERROR AMOUNT FINDING DISCOVERY FAILURE TO ACT 161 Time-limited Participation Ag Incorrectly designated clt ineligible ABAWD when she had a dependent child age 12 in Wrkr continued to issue FS to an ineligible ABAWD $34 Overissuance Case Record Doc, Policy Incorrectly $141 Ineligible Case Record Doc, Failure to Follow Up on Impending Yes Changes 04/05/2005 Prepared by Program Assessment & Integrity (651) County 30

32 County, FFY 2004 REVIEW # ERROR AMOUNT FINDING DISCOVERY FAILURE TO ACT 311 Wages and Salaries Ag incorrectly budged 3 paychecks prospectively when only 2 shld have been Ag failed to include all wages when determining MFIP benefits, cs should have been suspnd for Ag failed to use retrospective budgeting when determining benefits Ag failed to request verification of earned income Ag incorrectly used prospective budgeting in lieu of retrospective budgeting for wage Ag fld to include 3rd paycheck rcvd in the budget month Clt failed to report she had resumed work in the budget month Ag failed to anticipate if new source of income would affect household prospective eligibility. $413 Underissuance Case Record Doc, Policy Incorrectly $373 Overissuance Case Record Doc, Yes $80 Overissuance Case Record Doc, Policy Incorrectly $129 Overissuance Case Record Doc, Failure to Follow Yes Up/Inconsistent/Incomplete Info $255 Overissuance Case Record Doc, Policy Incorrectly $62 Overissuance Case Record Doc, Yes $51 Overissuance Other Gov. Ag, t Information t Reported Automated $259 Ineligible Case Record Doc, Yes Ag failed to act on New Hire. $141 Ineligible Case Record Doc, Yes Automated Ag failed to use clts earned income amount from Aug 03 employment with Yellow Taxi Corp Clt failed to report emplymt at ap interview. Ag failed to certify correctly as FS rather than UH Wrkr used an average income figure in lieu of actual wages to determine FS benefits Ag FIAT'ed MFIP member's wages into client's UHFS budget. Clt failed to report SE income Clt failed to timely report job start for both UH assistance unit members. $373 Overissuance Case Record Doc, Policy Incorrectly $61 Overissuance Case Record Doc, Information t Reported $70 Underissuance Employer Policy Incorrectly $89 Underissuance Case Record Doc, Computer user error $184 Overissuance Case Record Doc, Information t Reported Automated 04/05/2005 Prepared by Program Assessment & Integrity (651) County 31

33 County, FFY 2004 REVIEW # ERROR AMOUNT FINDING DISCOVERY FAILURE TO ACT 331 RSDI Benefits Clt failed to report increase in RSDI benefits. $131 Overissuance Other Gov. Ag, t Information t Reported Automated 333 SSI and/or State SSI Supplement Clt fld to rpt changes in SSI benefits. $108 Overissuance Other Gov. Ag, t Information t Reported Automated 342 Contributions Clt failed to report husband made deposits to clts checking account. 343 Deemed Income Ag incorrectly exluded a prorated portion of the wages from an ineligible unit memb on UH $113 Ineligible Interview Incomplete or incorrect information provided $58 Overissuance Case Record Doc, Yes 350 Support Payments Received from Absent Parent Ag failed to include all dispersed child support when prospectively determining MFIP benefits. $125 Underissuance Other Gov. Ag, t Policy Incorrectly Automated Ag failed to act on report client was receiving child support. 363 Shelter Deduction Clt fld to rpt 2nd mortgage, shld have been allowed as shelter deduction resulting in Ag failed to deduct Section 8 subsidy from total rent, per LLST in casefile dated 05/29/03 ($586) Ag fld to allow rent expense as a shelter deduction. Clt fld to report change in SSI&VA Ag failed to prorate rent when client reported sharing shelter and utility expenses. $75 Overissuance Case Record Doc, Yes $27 Underissuance Interview Information t Reported $52 Overissuance Case Record Doc, Yes $30 Underissuance Case Record Doc, Yes $43 Overissuance Case Record Doc, Yes 04/05/2005 Prepared by Program Assessment & Integrity (651) County 32

34 County, FFY 2004 REVIEW # ERROR AMOUNT FINDING DISCOVERY FAILURE TO ACT 364 Standard Utility Allowance Ag failed to include the electric and phone standards as shelter costs as reported on CAF Clt failed to report utility costs were being shared with a roommate Ag only allowed half of the utility standard in lieu of the full standard as a shelter cost Clt failed to report the household was responsible for air conditioning & elig for utility Ag failed to include the $262 utility standard as a shelter cost Ag failed to exclude electric nd phone standards when clt does not pay any utilties Wrkr failed to follow-up on change in residence and obtain utility cost information and shelter 365 Medical Deductions Ag incorrectly allowed a medical deduction and electric standard. $30 Underissuance Case Record Doc, Yes $39 Overissuance Interview Information t Reported $39 Underissuance Case Record Doc, Policy Incorrectly $55 Underissuance Interview Incomplete or incorrect information provided $28 Overissuance Case Record Doc, Yes $35 Overissuance Case Record Doc, Yes $32 Overissuance Case Record Doc, Failure to Follow Yes Up/Inconsistent/Incomplete Info $83 Overissuance Case Record Doc, Policy Incorrectly Total Error Dollars: $4,809 04/05/2005 Prepared by Program Assessment & Integrity (651) County 33

35 Minnesota Department of Human Services Children and Family Services Administration Quality Control Error Data by Month - Fiscal Year 2004** RAMSEY COUNTY Food Support Program October vember December January February March April May June July August September Cumulative CASES Selected Pending t Subj to Review t Complete Completed Correct Overissuance Underissuance Ineligible DOLLARS Overissuance Underissuance Ineligible All Error Dollars Total Allotments $224 $95 $79 $146 $70 $0 $0 $0 $0 $118 $0 $0 $0 $370 $0 $0 $86 $0 $0 $0 $0 $0 $36 $0 $0 $0 $10 $0 $0 $0 $0 $0 $0 $0 $120 $10 $224 $465 $89 $146 $156 $0 $0 $0 $0 $118 $156 $10 $2,951 $4,154 $1,845 $3,372 $1,252 $2,104 $2,692 $2,952 $1,093 $1,628 $3,572 $1,376 $732 $492 $140 $1,364 $28,991 ERROR RATES Over Payment 7.6% 2.3% 4.8% 4.3% 5.6% 7.2% 3.4% 0.7% 3.0% Underissuance 8.9% 6.9% 1.0% 1.7% All Error Dollars 7.6% 11.2% 4.8% 4.3% 12.5% 7.2% 4.4% 0.7% 4.7% Case 6.3% 15.8% 18.2% 12.5% 27.3% % 9.1% 9.2% * Includes overissuances to eligibles and issuances to ineligibles ** Unweighted Data 01/24/2005 Prepared by Program Assessment & Integrity (651) Section A

36 ERROR CASE SUMMARY RAMSEY COUNTY FOOD SUPPORT PROGRAMS, FFY 2004 All Error Summary Total Completed Cases: 163 Total Error Cases: 15 Total Overpayment Cases: 11 Total Underpayment Cases: 4 Error Case Rate: 9.20% Error Dollar Rate: 4.70% Overpayment Dollar Rate: 3.01% Underpayment Dollar Rate: 1.70% Total Payment Dollars: $28,991 Total Error Dollars: $1,364 Total Overpayment Dollars: $872 Total Underpayment Dollars: $492 Error Summary Total Error Cases: 12 Error Summary Total Error Cases: 3 Percent Error Cases: 80.00% Percent Error Cases: 20.00% Total Overpayments: $467 Total Underpayments: $492 Total Overpayments: $405 Total Underpayments: $0 01/24/2005 Prepared by Program Assessment & Integrity (651)

37 CAUSE OF ERROR BY AGENCY / CLIENT RAMSEY COUNTY FOOD SUPPORT PROGRAMS, FFY 2004 Type of Error Number of Cases Percent of Cases Dollar Amount Percent of Error Dollars Policy Incorrectly % $ % % $ % Failure to Follow Up/Inconsistent/Incomplete Info % $ % All : % $ % Information t Reported % $ % Incomplete or incorrect information provided % $ % Totals All : Grand Total: % $ % 15 $1,364 01/24/2005 Prepared by Program Assessment & Integrity (651)

38 ERROR DISCOVERY CODES BY AGENCY / CLIENT RAMSEY COUNTY FOOD SUPPORT PROGRAMS, FFY 2004 Responsibility Discovery Number of Cases Percent of Cases Case Record Doc, Automated % Case Record Doc, % Interview % % Interview % Other Gov. Ag, % % Total Grand Total: 15 01/24/2005 Prepared by Program Assessment & Integrity (651)

39 ERROR LIST FOR FOOD SUPPORT PROGRAMS: FS, MFIP, & UH Ramsey County, FFY Apr-05 REVIEW # ERROR AMOUNT FINDING DISCOVERY FAILURE TO ACT 150 Household Composition Clt failed to report spouse incarcerated. Ag failed follow-up if VA benefits were excluded $61 Overissuance Interview Information t Reported Ag failed to act on report that a household member had left the home. $118 Overissuance Case Record Doc, Yes Clt incorrectly reported she was purchasing and preparing meals separate from live in $120 Ineligible Interview Incomplete or incorrect information provided Ag failed to include mandatory member in the FS unit. $10 Ineligible Case Record Doc, Yes Ag failed to include mandatory member in the UH-FS household. $156 Underissuance Interview Policy Incorrectly Wrkr failed to included 21 year old son in the FS household as he lives with his parent $10 Ineligible Interview Yes Clt failed to remove adult child from UH FS unit after household reported child had left home. $36 Underissuance Case Record Doc, Yes Certfication worker failed to include Yer as a mandatory assistance unit member and budget $95 Overissuance Case Record Doc, Yes 161 Time-limited Participation Ag incorrectly determined 19 year old son attending high school was an ineligible ABAWD. $86 Underissuance Case Record Doc, Policy Incorrectly 04/05/2005 Prepared by Program Assessment & Integrity (651) Ramsey County 36

40 Ramsey County, FFY 2004 REVIEW # ERROR AMOUNT FINDING DISCOVERY FAILURE TO ACT 311 Wages and Salaries Ag failed to act on reported earned income to determine MFIP benefits. $85 Overissuance Case Record Doc, Yes Automated Ag incorrectly excluded wages as in-kind income. $28 Overissuance Case Record Doc, Policy Incorrectly The certification worker incorrectly anticipated wages when approving Food Support benefits $214 Underissuance Interview Failure to Follow Yes Up/Inconsistent/Incomplete Info 334 Unemployment Compensation Clt fld to rpt recpt of UC benefits in budget month. 363 Shelter Deduction Ag failed to count rent less subsidy - info was in the case record. $224 Overissuance Other Gov. Ag, t Automated Information t Reported $42 Overissuance Case Record Doc, Yes Wrkr failed to include verified rent in budget, & incorrectly copied SSI of $552 from STAT to $79 Overissuance Case Record Doc, Yes Total Error Dollars: $1,364 04/05/2005 Prepared by Program Assessment & Integrity (651) Ramsey County 37

41 Minnesota Department of Human Services Children and Family Services Administration Quality Control Error Data by Month - Fiscal Year 2004** ST LOUIS COUNTY Food Support Program October vember December January February March April May June July August September Cumulative CASES Selected Pending t Subj to Review t Complete Completed Correct Overissuance Underissuance Ineligible DOLLARS Overissuance Underissuance Ineligible All Error Dollars Total Allotments $0 $0 $0 $0 $0 $0 $0 $0 $386 $263 $0 $28 $0 $0 $0 $0 $0 $0 $70 $0 $55 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $14 $0 $0 $0 $0 $0 $0 $70 $0 $441 $263 $0 $42 $1,185 $540 $1,020 $779 $682 $902 $731 $320 $934 $1,810 $949 $1,342 $677 $125 $14 $816 $11,194 ERROR RATES Over Payment 41.3% 14.5% 3.1% 6.2% Underissuance 9.6% 5.9% 1.1% All Error Dollars 9.6% 47.2% 14.5% 3.1% 7.3% Case 33.3% % % * Includes overissuances to eligibles and issuances to ineligibles ** Unweighted Data 01/24/2005 Prepared by Program Assessment & Integrity (651) Section A

42 CAUSE OF ERROR BY AGENCY / CLIENT ST. LOUIS COUNTY FOOD SUPPORT PROGRAMS, FFY 2004 Type of Error Number of Cases Percent of Cases Dollar Amount Percent of Error Dollars Policy Incorrectly % $ % % $ % Failure to Follow Up/Inconsistent/Incomplete Info % $ % Failure to Verify Required Information % $ % All : % $ % Information t Reported % $ % Incomplete or incorrect information provided % $ % Totals All : Grand Total: % $ % 7 $816 01/24/2005 Prepared by Program Assessment & Integrity (651)

43 ERROR DISCOVERY CODES BY AGENCY / CLIENT ST. LOUIS COUNTY FOOD SUPPORT PROGRAMS, FFY 2004 Responsibility Discovery Number of Cases Percent of Cases Case Record Doc, % Interview % % Interview % Employer % % Total Grand Total: 7 01/24/2005 Prepared by Program Assessment & Integrity (651)

44 ERROR LIST FOR FOOD SUPPORT PROGRAMS: FS, MFIP, & UH St Louis County, FFY Apr-05 REVIEW # ERROR AMOUNT FINDING DISCOVERY FAILURE TO ACT 150 Household Composition Ag failed to determine whether client and roommate purchased and prepared together. 311 Wages and Salaries Clt incorrectly reported paydates. Only two of three paychecks counted as budget month 346 Other Unearned Income Ag incorrectly counted Tribal per capita payments in month received in lieu of prorating $14 Ineligible Case Record Doc, Failure to Follow Up/Inconsistent/Incomplete Info Yes $263 Overissuance Employer Incomplete or incorrect information provided $386 Overissuance Case Record Doc, Policy Incorrectly 363 Shelter Deduction Ag failed to obtain an HRF for the budget month. $28 Overissuance Interview Failure to Verify Required Information Yes 364 Standard Utility Allowance Clt failed to report actual heat and electric utility costs to agency Ag failed to allow the utility standard as a shelter cost when HH reported A/C expenses Ag fld to allow $262 air conditioning costs, a child care co-pay as a deduction & a rent Total Error Dollars: $70 Underissuance Interview Information t Reported $27 Underissuance Case Record Doc, Yes $28 Underissuance Case Record Doc, Yes $816 04/05/2005 Prepared by Program Assessment & Integrity (651) St louis County 41