Supplemental Nutrition Assistance Program (SNAP) Quality Control Accuracy Report

Transcription

1 Supplemental Nutrition Assistance Program (SNAP) Quality Control Accuracy Report Data for the 202 Federal Fiscal Year October 20 through September 202 Published February 203 Minnesota Department of Human Services, Children and Family Services Transitional Support Quality Services Division PO Box * St. Paul, MN * This information is available in other forms to people with disabilities by contacting us at (voice) or through the Minnesota Relay Service at 7 or (TDD), or (speech to speech relay service).

2 Table of Contents Active Case Quality Control Summary 3 Quality Control Summary Anoka County 4 Quality Control Summary Beltrami County 5 Quality Control Summary Dakota County 6 Quality Control Summary Hennepin County 7 Quality Control Summary Olmsted County 8 Quality Control Summary Ramsey County 9 Quality Control Summary St Louis County 0 Payment Error Rates Active Case Dispositions 4 Error Cause 7 Client Error Cause 8 Timeliness of Case Processing 9 Active Case Error List 22 Negative Case Quality Control Summary 29 Negative Case Dispositions 30 Negative Case Error List 33 Source: Minnesota Department of Human Services, Transitional Supports Quality Services 2/5/203 2

3 Minnesota Supplemental Nutrition Assistance Program (SNAP) Active Case Quality Control Summary Statewide Sample Case Data by Month - Fiscal Year 202 through September 202 October November December January February March April May June July August September Cumulative Error Rates Overissuance* 2.7% 6.% 3.0% 5.4% 4.0% 6.6% 4.0% 0.4% 4.% 3.5% 3.8% 4.4% Underissuance 0.6%.3% 0.4% 2.% 3.3% 0.4%.0%.8% Error Dollars 2.7% 6.7% 4.3% 5.9% 6.% 9.9% 4.0% 0.8% 5.% 3.5% 5.6% 4.4% Case 3.6% 6.5% 0.%.4% 4.%.4% 5.2% 2.4% 9.2% 6.4% 5.3% 5.3% Dollars 3.97% 0.9% 4.88% 7.44% Overissuance $557 $649 $48 $858 $59 $,04 $25 $78 $76 $459 $637 $485 Underissuance $02 $27 $7 $402 $546 $73 $207 $372 Ineligible $439 $6 $78 $456 $07 $204 $50 $400 Error Dollars $557 $,90 $74 $929 $,7 $,650 $58 $5 $,030 $663 $,59 $885 Total Allotments $20,429 $7,802 $6,447 $5,797 $9,079 $6,623 $4,622 $8,024 $20,37 $8,992 $20,83 $20,09 Cases Selected Not Sub to Not Completed Completed Errors Correct Overissuance Underissuance Ineligible $6,740 $,990 $,950 $0,680 $28,874, , Population All Cases 266, , , , ,20 272, , , , , , ,00 * Includes overissuance payments made to eligible cases and issuances made to ineligible cases Statewide Active Case Summary 2/5/203 3

4 Minnesota Supplemental Nutritian Assistance Program (SNAP) Quality Control Active Case Summary Anoka County Sample Case Data by Month - Fiscal Year 202 through September 202 October November December January February March April May June July August September Cumulative Error Rates Overissuance* 5.6% Underissuance 40.7% All Error Dollars 40.7% 5.6%.3%.% 2.4% Case % Dollars Overissuance $08 Underissuance $88 Ineligible Error Dollars $88 $08 Total Allotments $679 $24 $26 $948 $69 $200 $705 $587 $230 $76 $,585 $,354 $08 $88 $0 $96 $8,52 Cases Selected Not Sub to NotCompleted 5 4 Completed Errors 2 Correct Overissuance Underissuance Ineligible * Includes overissuance payments made to eligible cases and issuances made to ineligible cases Anoka Active Case Summary 2/5/203 4

5 Minnesota Supplemental Nutrition Assistance Program (SNAP) Quality Control Active Case Summary Beltrami County Sample Case Data by Month - Fiscal Year 202 through September 202 October November December January February March April May June July August September Cumulative Error Rates Overissuance* Underissuance All Error Dollars Case Dollars Overissuance Underissuance Ineligible Error Dollars Total Allotments $33 $927 $860 $526 $,327 $694 $200 $5 $200 $89 $,48 $0 $0 $0 $6,499 Cases Selected Not Sub to NotCompleted 23 0 Completed Errors 0 Correct Overissuance Underissuance Ineligible * Includes overissuance payments made to eligible cases and issuances made to ineligible cases Beltrami Active Case Summary 2/5/203 5

6 Minnesota Supplemental Nutrition Assistance Program (SNAP) Quality Control Active Case Summary Dakota County Sample Case Data by Month - Fiscal Year 202 through September 202 October November December January February March April May June July August September Cumulative Error Rates Overissuance* 0 Underissuance 8.4% All Error Dollars 8.4% 0 2.0% 0.7% 2.7% Case 25.0% 0 3.9% Dollars Overissuance Underissuance $74 Ineligible $200 Error Dollars $74 $200 Total Allotments $,86 $284 $879 $,028 $3 $562 $200 $,88 $,30 $,640 $857 $309 $0 $74 $200 $274 $0,95 Cases Selected Not Sub to NotCompleted Completed Errors 2 Correct Overissuance Underissuance Ineligible * Includes overissuance payments made to eligible cases and issuances made to ineligible cases Dakota Active Case Summary 2/5/203 6

7 Minnesota Supplemental Nutrition Assistance Program (SNAP) Quality Control Active Case Summary Hennepin County Sample Case Data by Month - Fiscal Year 202 through September 202 October November December January February March April May June July August September Cumulative Error Rates Overissuance *.9% 4.6% 3.4% 9.9% 8.0%.5% 5.2%.6% 3.3% 9.2% 8.3% 6.5% Underissuance 2.% 2.2% 4.2%.8% 7.0% All Error Dollars.9% 4.6% 5.5% 2.% 8.0% 25.7% 5.2%.6% 5.% 9.2% 5.3% 6.5% 7.2% 2.3% 9.5% Case 3.8% 5.3% 22.2% 22.2% 4.3% 22.2% 8.0% 5.0%.% 5.8% 2.0% 5.0% 2.9% Dollars Overissuance $8 $93 $339 $33 $240 $44 $78 $324 $442 $26 Underissuance $55 $7 $546 $58 $372 Ineligible $6 $256 $07 $400 Error Dollars $8 $93 $40 $384 $240 $987 $256 $78 $65 $324 $84 $66 Total Allotments $6,46 $4,98 $2,640 $3,74 $2,988 $3,838 $4,922 $4,945 $3,246 $3,537 $5,37 $4,04 $2,749 $,02 $779 $4,630 $48,965 Cases Selected Not Sub to NotCompleted Completed Errors Correct Overissuance Underissuance 3 Ineligible * Includes overissuance payments made to eligible cases and issuances made to ineligible cases Hennepin Active Case Summary 2/5/203 7

8 Minnesota Supplemental Nutrition Assistance Program (SNAP) Quality Control Active Case Summary Olmsted County Sample Case Data by Month - Fiscal Year 202 through September 202 October November December January February March April May June July August September Cumulative Error Rates Overissuance * 6.3% 50.5% Underissuance All Error Dollars 6.3% 50.5% 6.3% 6.3% Case 5 5.8% Dollars Overissuance Underissuance $66 Ineligible $204 Error Dollars $66 $204 Total Allotments $404 $62 $392 $337 $675 $200 $200 $473 $404 $50 $463 $66 $0 $204 $270 $4,39 Cases Selected Not Sub to NotCompleted Completed Errors 2 Correct Overissuance Underissuance Ineligible * Includes overissuance payments made to eligible cases and issuances made to ineligible cases Olmsted Active Case Summary 2/5/203 8

9 Minnesota Supplemental Nutrition Assistance Program (SNAP) Quality Control Active Case Summary Ramsey County Sample Case Data by Month - Fiscal Year 202 through September 202 October November December January February March April May June July August September Cumulative Error Rates Overissuance * 0.9% 5.2% 3.2% 8.2% 2.3%.7% Underissuance 2.7% 5.8% All Error Dollars 0.9% 5.2% 3.2% 8.2% 2.3% 2.7% 5.8%.7% 3.2% 0.6% 3.8% Case 2.5% 2.5% 2.% 8.8% 8.3% 7.7% 8.2% 5.3% 8.8% Dollars Overissuance $42 $487 $8 $9 $60 Underissuance $73 $49 Ineligible $6 $78 Error Dollars $6 $42 $487 $359 $9 $73 $49 $60 Total Allotments $3,480 $,858 $2,77 $3,693 $4,378 $3,969 $,697 $2,657 $2,579 $3,630 $3,72 $2,245 $96 $222 $94 $,377 $36,624 Cases Selected Not Sub to NotCompleted 2 Completed Errors Correct Overissuance Underissuance 2 Ineligible * Includes overissuance payments made to eligible cases and issuances made to ineligible cases Ramsey Active Case Summary 2/5/203 9

10 Minnesota Supplemental Nutrition Assistance Program (SNAP) Quality Control Active Case Summary St Louis County Sample Case Data by Month - Fiscal Year 202 through September 202 October November December January February March April May June July August September Cumulative Error Rates Overissuance * 69.0% 8.8% 8.2% 83.7% 3.9% 9.5% Underissuance 22.2% All Error Dollars 69.0% 8.8% 30.4% 83.7% 3.9% 9.5% 5.3% 2.% 7.4% Case 33.3% % 6.7%.% 5.4% Dollars Overissuance $456 $58 $62 $463 $00 $0 Underissuance $67 Ineligible Error Dollars $456 $58 $229 $463 $00 $0 Total Allotments $,299 $66 $797 $660 $753 $553 $234 $230 $722 $363 $769 $,063 $,240 $67 $0 $,407 $8,04 Cases Selected Not Sub to 2 NotCompleted Completed Errors 3 8 Correct Overissuance Underissuance 2 Ineligible * Includes overissuance payments made to eligible cases and issuances made to ineligible cases St Louis Active Case Summary 2/5/203 0

11 Minnesota Supplemental Nutrition Assistance Program (SNAP) Payment Error Rates Fiscal Year 202 through September 202 Quality Control Sample Cases Completed Error Count All Error Dollars Total Payments Payment Error Types Client Over Under Ineligible SNAP MFIP UH Payment Error Rate** Aitkin 7 $,886 Anoka 46 2 $96 $8,52 $96 $08 $88 $96 2.4% Becker 6 $2,069 Beltrami 22 $6,499 Benton 4 $740 Blue Earth 8 $5,248 Brown 4 $627 Carlton 3 $543 Carver 5 $,3 Cass 3 $50 $2,236 $50 $50 $50 6.7% Chippewa 2 $33 Chisago 2 $583 Clay $95 $3,739 $95 $95 $95 5.2% Clearwater 2 $378 Cook 2 $04 Cottonwood 3 $809 Crow Wing 22 $54 $3,947 $54 $54 $54.4% Dakota 5 2 $274 $0,95 $74 $200 $74 $200 $ % Dodge 2 $09 $778 $09 $09 $09 4.0% Douglas 7 $,369 Faribault 4 $,68 Fillmore 3 $463 Freeborn $38 Goodhue 3 $975 Grant 2 $26 Hennepin $4,630 $48,965 $2,93 $,77 $2,749 $,02 $779 $4,024 $ % Houston 2 $500 Hubbard 6 $,269 Isanti 2 $2,745 Itasca 3 $833 Jackson $200 Kanabec 4 $,039 Payment Error Rates 2/5/203

12 Quality Control Sample Cases Completed Error Count All Error Dollars Total Payments Payment Error Types Client Over Under Ineligible SNAP MFIP UH Payment Error Rate** Kandiyohi 4 $3,37 Kittson $89 Koochiching 4 $439 Lac Qui Parle $33 Lake 5 $,083 Le Sueur 4 $782 Lyon 4 $,032 Mahnomen 4 $938 Marshall 3 $452 Martin 5 $,460 Mcleod 3 $703 Meeker 3 $22 Mille Lacs 3 $927 Morrison 5 $924 Mower 5 $373 $2,76 $373 $373 $ % Murray $293 Nicollet 5 $29 $,904 $29 $29 $29 5.3% Nobles 5 $830 Norman 3 $,53 Olmsted 7 2 $270 $4,39 $270 $66 $204 $ % Otter Tail 8 $,652 Pennington 2 $45 Pine 8 $2,208 Pipestone 2 $400 Polk 7 $,63 Pope 3 $483 Ramsey 70 5 $,377 $36,624 $783 $594 $96 $222 $94 $984 $ % Renville 5 $2,7 Rice 4 $,039 Roseau $33 Scott 4 $423 $3,333 $423 $423 $ % Sherburne $4 $,86 $4 $4 $4 7.6% Sibley 3 $957 St Louis 52 8 $,407 $8,04 $,306 $0 $,240 $67 $, % Stearns 6 $5,44 Steele 3 2 $248 $,648 $25 $23 $248 $ % Stevens $4 Swift 2 $278 Todd 7 $84 $,922 $84 $84 $84 9.6% Traverse 2 $55 Payment Error Rates 2/5/203 2

13 Quality Control Sample Cases Completed Error Count All Error Dollars Total Payments Payment Error Types Client Over Under Ineligible SNAP MFIP UH Payment Error Rate** Wabasha 6 $8 $,653 $8 $8 $8 0.9% Wadena $32 Waseca 5 $75 $,790 $75 $75 $75 4.2% Washington 23 $4,937 Watonwan 4 $,059 Wilkin $02 $205 $02 $02 $ % Winona 9 $,527 Wright 0 $2,482 Yellow Medicine $83 Total*, $0,680 $28,874 $7, $3,569 $6,740 $,990 $,950 $9,240 $,290 $50 4.9% * Counties that have not had any QC review cases completed for the fiscal year do not appear. ** Payment Error Rate equals county All Error Dollars divided by county Total Payments Payment Error Rates 2/5/203 3

14 Minnesota Supplemental Nutrition Assistance Program (SNAP) Active Case Dispositions Fiscal Year 202 through September 202 Selected* Quality Control Sample Cases NSTR** Not Completed Completed Error Client Over Case Error Types Aitkin 7 7 Anoka % Becker 7 6 Beltrami Benton 4 4 Blue Earth Brown 4 4 Carlton 4 3 Carver 6 5 Cass % Chippewa 2 2 Chisago 2 2 Clay 9.% Clearwater 2 2 Cook 2 2 Cottonwood 3 3 Crow Wing % Dakota % Dodge Douglas 7 7 Faribault 4 4 Fillmore 3 3 Freeborn Goodhue 3 3 Grant 2 2 Hennepin % Houston 2 2 Under Ineligible SNAP MFIP UH Case Error Percent*** Active Case Dispositions 2/5/203 4

15 Selected* Quality Control Sample Cases NSTR** Not Completed Completed Error Client Over Case Error Types Hubbard 6 6 Isanti 2 2 Itasca 3 3 Jackson Kanabec 4 4 Kandiyohi 6 4 Kittson Koochiching 4 4 Lac Qui Parle Lake 5 5 Le Sueur 4 4 Lyon 5 4 Mahnomen 4 4 Marshall 3 3 Martin 5 5 Mcleod 4 3 Meeker 3 3 Mille Lacs 3 3 Morrison 5 5 Mower % Murray 2 Nicollet Nobles Norman 3 3 Olmsted % Otter Tail 8 8 Pennington 2 2 Pine 8 8 Pipestone 2 2 Polk 9 7 Pope 3 3 Ramsey % Redwood Under Ineligible SNAP MFIP UH Case Error Percent*** Active Case Dispositions 2/5/203 5

16 Selected* Quality Control Sample Cases NSTR** Not Completed Completed Error Client Over Case Error Types Renville 5 5 Rice 4 4 Roseau 2 Scott % Sherburne 9.% Sibley 3 3 St Louis % Stearns Steele % Stevens Swift 2 2 Todd % Traverse 2 2 Wabasha % Wadena Waseca Washington Watonwan 4 4 Wilkin 2 0 Winona 0 9 Wright 0 Yellow Medicine Total Under Ineligible SNAP MFIP UH Case Error Percent***, , % * Counties that have not had any QC review cases selected for the fiscal year do not appear ** NSTR - Not Subject to *** Case Error Rate equals county Error cases divided by county Completed cases Active Case Dispositions 2/5/203 6

17 Minnesota Supplemental Nutrition Assistance Program (SNAP) Error Cause Fiscal Year 202 through September 202 Policy incorrectly applied Failure to verify required information Reported information disregarded Failure to follow up/ inconsistent/ incomplete Failure to follow up on impending changes Computer programming or mass change () Miscellaneous data type errors (2) Error Totals Cases Error $ Cases Error $ Cases Error $ Cases Error $ Cases Error $ Cases Error $ Cases Error $ Cases Error $ Anoka 2 $96 2 $96 Cass $50 $50 Clay $95 $95 Crow Wing $54 $54 Dakota $74 $74 Dodge $09 $09 Hennepin 3 $44 2 $07 0 $,487 3 $570 $6 $39 20 $2,93 Mower $373 $373 Nicollet $29 $29 Ramsey 2 $85 2 $65 4 $296 2 $46 $9 $783 St Louis 2 $525 4 $723 $58 7 $,306 Steele $25 $25 Todd $84 $84 Wabasha $8 $8 Waseca $75 $75 Wilkin $02 $02 Total 7 $985 6 $ $3,572 4 $703 4 $66 $6 2 $ $7, () Includes categories: "Computer program error" and "Mass change" (2) Includes categories: "Information reported by collateral source was inaccurate," "Acted on incorrect federal computer match information," "Data entry or coding error," "Arithmetic computation error," and "Computer user error" and "Other error types" Error Cause 2/5/203 7

18 Minnesota Supplemental Nutrition Assistance Program (SNAP) Client Error Cause Fiscal Year 202 through September 202 Information not reported Information incorrect or incomplete Information willfully not reported Information willfully incorrect or incomplete Client Error Totals Cases Error $ Cases Error $ Cases Error $ Cases Error $ Cases Error $ Dakota Hennepin Olmsted Ramsey Scott Sherburne St Louis Steele $200 $200 0 $,33 2 $386 2 $,77 $204 $66 2 $270 3 $379 $25 4 $594 $423 $423 $4 $4 $0 $0 $23 $23 Total 7 $2,678 4 $ $67 23 $3,569 Client Error Cause 2/5/203 8

19 Minnesota Supplemental Nutrition Assistance Program (SNAP) Timeliness of Active Case Processing Fiscal Year 202 through September 202 County () Total Cases Considered for Timeliness Timeliness Correct Timeliness Incorrect (2) Processing Timeliness Rate Expedited Incorrect (3) Anoka Becker Beltrami % Blue Earth % Brown Carlton Cass Chippewa 0 Clay Clearwater 0 Cook 0 Cottonwood 0 Crow Wing Dakota % Douglas Faribault 0 Goodhue 0 Hennepin % 3 Hubbard Isanti Itasca 0 Kandiyohi Koochiching 0 Lake Timeliness Report 2/5/203 9

20 () Total Cases Considered for Timeliness Timeliness Correct Timeliness Incorrect (2) Processing Timeliness Rate Expedited Incorrect (3) Le Sueur 0 Lyon 0 Mahnomen 0 Marshall 0 Martin 0 Morrison Mower Murray Nicollet Nobles Olmsted Pennington 0 Pine Pipestone 0 Polk Ramsey % 3 Renville 0 Rice 0 Scott % Sherburne Sibley 0 St Louis % 2 Stearns Steele 2 5 Todd Waseca Washington Winona 0 Wright % Timeliness Report 2/5/203 20

21 () Total Cases Considered for Timeliness Timeliness Correct Timeliness Incorrect (2) Processing Timeliness Rate Expedited Incorrect (3) Total % 2 ) Counties without Timeliness cases or Expedited Incorrect cases do not appear. 2) Timeliness is considered only for cases newly certified in the current fiscal year. 3) Expedited Incorrect can occur in cases certified for prior and current fiscal years. Timeliness Report 2/5/203 2

22 Minnesota Supplemental Nutrition Assistance Program (SNAP) Active Case Error List Fiscal Year 202 through September 202 County Description Error Amount Finding Discovery /Client Description 3 Wages and Salaries Total Error(s) 8 Total Error Dollars $3,08 Anoka failed to follow-up on 2nd job wages known to agency. $08 Overissuance Reported information disregarded/not applied. Cass failed to budget known wages. $50 Ineligible Reported information disregarded/not applied. Crow Wing incorrectly budgeted wages of full time HS student. Client failed to report wages from 2nd job. $54 Underissuance Client Interview Reported information disregarded/not applied. Dodge failed to enter the December 20 earned income on the STAT/JOBS PIC panel when processing the January, 202 recertification. $09 Overissuance Reported information disregarded/not applied. Hennepin budgeted an extra check. $372 Underissuance Reported information disregarded/not applied. Hennepin The agency entered incorrect wage information on the STAT/JOBS PIC panel. $39 Underissuance Data entry or coding. Hennepin Client failed to report earned income. $200 Ineligible Client Interview Client Information not reported. Hennepin failed to budget continuing wage income prospectively. $26 Overissuance Client Interview Reported information disregarded/not applied. Nicollet failed to use April, 202 retrospective wages to deem wage income for June, 202 MFIP. $29 Overissuance Policy incorrectly applied. Olmsted Client failed to report exceeding the gross income limit due to 2nd job. $204 Ineligible Other Gov. Not Client Information not reported. Ramsey 000 Client failed to report all wages. $25 Overissuance Employer Client Information incorrect or incomplete. Active Case Error List 2/5/203 22

23 Description Error Amount Finding Discovery /Client Description Ramsey 2004 Client failed to report wage increase over $00. $03 Overissuance Employer Client Information not reported. Ramsey incorrectly anticipated wage income. $76 Overissuance Reported information disregarded/not applied. Ramsey used hours rather than the pay that was provided to the agency. $69 Overissuance Policy incorrectly applied. Sherburne Client failed to report new job and wages on his Six Month Report form. $4 Overissuance Employer Client Information not reported. St Louis failed to accurately budget earned income. $58 Overissuance Arithmetic computation. St Louis improperly excluded eligible student. $07 Underissuance Reported information disregarded/not applied. Wabasha failed to approve a new Food Support benefit version with the reported change of earned income known to the agency. $8 Underissuance Reported information disregarded/not applied. 33 RSDI Benefits Total Error(s) 5 Total Error Dollars $986 Dakota Client failed to report income changes in a manner. $200 Ineligible Other Client Information not reported. Hennepin failed to act on reported verified information. $330 Overissuance Case Record Doc, Failure to follow up on impending changes. Hennepin failed to budget known RSDI income. failed to budget known GA income. $84 Overissuance Failure to follow up on impending changes. Hennepin Client failed to report income exceeding gross income limit. $67 Overissuance Client Interview Client Information not reported. Ramsey under-budgeted RSDI. allowed non-deductible rent expense. $05 Overissuance Client Interview Failure to verify required information. 363 Shelter Deduction Total Error(s) 9 Total Error Dollars $774 Hennepin Client rent deduction error. $76 Overissuance Client Interview Client Information not reported. Active Case Error List 2/5/203 23

24 Description Error Amount Finding Discovery /Client Description Hennepin 2002 failed to follow up on address change. failed to update STAT/JOBS PIC panel at CSR. $55 Overissuance Landlord Failure to verify required information. Hennepin failed to allow known RE tax and insurance as a deduction. $7 Underissuance Reported information disregarded/not applied. Hennepin failed to include the property tax of $ and house insurance of $70.70, which client reported on CAF dated 2/23/ page 6, along with the on file. $7 Underissuance Reported information disregarded/not applied. Hennepin allowed incorrect mortgage amount. $78 Overissuance Reported information disregarded/not applied. Hennepin Client failed to report her rent was subsidized on her May, 20 recertification CAF. $80 Overissuance Landlord Client Information incorrect or incomplete. Ramsey failed to allow verified RE tax as a deduction. $8 Underissuance Reported information disregarded/not applied. St Louis failed to deduct verified homeowners insurance. failed to allow reported dependent care expense. $60 Underissuance Reported information disregarded/not applied. Wilkin 2043 failed to allow uncapped shelter deduction. $02 Underissuance Reported information disregarded/not applied. 323 Dependent Care Deduction Total Error(s) 3 Total Error Dollars $772 Hennepin 2025 failed to update STAT/DCEX at recertification. $93 Overissuance Reported information disregarded/not applied. St Louis 202 allowed $40 as a dependent care deduction. $48 should have been allowed as a dependent care deduction in lieu of $40. $456 Overissuance Reported information disregarded/not applied. Steele Client reported dependent care expense inaccurately. $23 Overissuance Other Client Information incorrect or incomplete. 37 Combined Gross Income Total Error(s) 3 Total Error Dollars $722 Hennepin Client failed to report 2nd job wages exceeded the gross income limit. $07 Ineligible Client Interview Client Information not reported. Active Case Error List 2/5/203 24

25 Description Error Amount Finding Discovery /Client Description Hennepin Client failed to report correct wages at. $92 Ineligible Employer Client Information not reported. Scott 20 Client failed to report exceeding gross income limit. $423 Ineligible Employer Client Information not reported. 364 Standard Utility Allowance Total Error(s) 9 Total Error Dollars $703 Anoka incorrectly allowed the phone only standard in lieu of the full $402 utility standard when determining Food Support benefits. $88 Underissuance Reported information disregarded/not applied. Hennepin Client failed to report change of address and utility obligation. $2 Overissuance Client Interview Client Information not reported. Hennepin failed to allow full SUA. failed to allow verified rent. failed to budget RSDI COLA. $58 Underissuance Policy incorrectly applied. Hennepin failed to implement change to SUA for December, 200 recertification. $55 Underissuance Reported information disregarded/not applied. Olmsted Client misreported utility obligations. $66 Overissuance Client Information willfully incorrect or incomplete. Ramsey failed to allow correct SUA. $73 Underissuance Failure to follow up/inconsistent/incomplete info. Ramsey failed to allow correct SUA. $68 Underissuance Reported information disregarded/not applied. Ramsey 2206 allowed incorrect SUA. $73 Overissuance Failure to follow up/inconsistent/incomplete info. St Louis Client incorrectly reported his utility obligations. $0 Overissuance Client Interview Client Information willfully incorrect or incomplete. 50 Household Composition Total Error(s) 4 Total Error Dollars $586 Hennepin Client failed to report qualifying child moved out of household in February, 202. $27 Overissuance Other Gov. Not Client Information not reported. Hennepin failed to add reported mandatory assistance unit member.. failed to budget SSI COLA. $56 Underissuance Policy incorrectly applied. Active Case Error List 2/5/203 25

26 Description Error Amount Finding Discovery /Client Description Ramsey Client failed to report member graduated high school and moved from household. $78 Ineligible Client Interview Client Information not reported. Steele failed to remove child reported out of household. $25 Overissuance Reported information disregarded/not applied. 333 SSI and/or State SSI Supplement Total Error(s) 4 Total Error Dollars $539 Hennepin 2002 Client failed to report SSI increase. failed to update STAT/SHEL. $8 Overissuance Other Gov. Not Client Information not reported. Hennepin Client failed to report change in RSDI. Client failed to report change in SSI. failed to allow SUA. $206 Overissuance Client Information incorrect or incomplete. Hennepin failed to budget MSA increase. failed to budget SSI increase. $56 Overissuance Case Record Doc, Failure to follow up on impending changes. Hennepin Client failed to report receiving SSI income. $59 Overissuance Other Gov. Not Client Information not reported. 334 Unemployment Compensation Total Error(s) 2 Total Error Dollars $534 Ramsey budgeted net UC income in lieu of gross. $7 Overissuance Reported information disregarded/not applied. St Louis case noted that UC was ending, but failed to budget properly. $463 Overissuance Other Gov. Not Failure to verify required information. 30 Citizenship and Non-Citizen Status Total Error(s) 3 Total Error Dollars $502 Clay coded ineligible non-citizen as eligible. $95 Overissuance Policy incorrectly applied. Hennepin made ineligible non-citizen eligible. Client failed to report RSDI. $07 Overissuance Reported information disregarded/not applied. Hennepin certified ineligible non-citizen. $200 Ineligible Policy incorrectly applied. 32 Self-Employment Total Error(s) 2 Total Error Dollars $425 Hennepin failed to document self employment income. $52 Overissuance Client Interview Failure to verify required information. Active Case Error List 2/5/203 26

27 Description Error Amount Finding Discovery /Client Description Mower failed to budget all known SE income. anticipated CS income. $373 Overissuance Client Interview Failure to follow up/inconsistent/incomplete info. 350 Support Payments Received from Absent Parent Total Error(s) 3 Total Error Dollars $272 Hennepin failed to budget CS change. failed to budget RSDI. $2 Overissuance Client Interview Reported information disregarded/not applied. Ramsey Unearned Income Error. $60 Overissuance Other Gov. Not Failure to verify required information. St Louis failed to budget CS income. $00 Overissuance Reported information disregarded/not applied. 332 Veterans Benefits Total Error(s) Total Error Dollars $84 Todd failed to budget VA income. $84 Overissuance Failure to follow up/inconsistent/incomplete info. Student Status Total Error(s) Total Error Dollars $67 Hennepin failed to act on school status reported 02/2. $67 Overissuance Reported information disregarded/not applied. 365 Medical Deductions Total Error(s) 2 Total Error Dollars $36 Dakota failed to budget correctly for allowed expense for waiver obligation and Medicare premium. $74 Underissuance Reported information disregarded/not applied. St Louis failed to budget spendown, since 0/0/2, client has had a medical spendown amount of $57, however, MMIS shows no medical expenses. $62 Overissuance Failure to verify required information. 343 Deemed Income Total Error(s) Total Error Dollars $98 Ramsey Client failed to report employment. failed to budget SSI COLA. failed to budget verified rent change. $98 Overissuance Client Information not reported. 372 Combined Net Income Total Error(s) 3 Total Error Dollars $96 Active Case Error List 2/5/203 27

28 Description Error Amount Finding Discovery /Client Description Hennepin Client failed to report exceeding Gross Income Limit. $64 Ineligible Other Gov. Not Client Information not reported. Hennepin failed to correctly budget prospective net income limit. $6 Ineligible Computer program. Ramsey 209 treated case as CE despite exceeding the Gross Income Limit. $6 Ineligible Policy incorrectly applied. 520 Arithmetic Computation Total Error(s) Total Error Dollars $9 Ramsey issued SNAP in lieu of MFIP Food Portion. $9 Overissuance Failure to follow up on impending changes. 366 Child Support Payment Deduction Total Error(s) Total Error Dollars $75 Waseca removed earned income but failed to delete a child support obligation from STAT/COEX payment in MAXIS. $75 Overissuance Reported information disregarded/not applied. Total of Errors 75 Error Dollars $0,680 Active Case Error List 2/5/203 28

29 Minnesota Supplemental Nutrition Assistance Program (SNAP) Negative Case Quality Control Summary Statewide Sample Case Data by Month - Fiscal Year 202 through September 202 October November December January February March April May June July August September Cumulative Error Rates All Cases SNAP MFIP Food 9% 8% 3% 9% 9% 0% 3% 23% 39% 6% 25% 4% 9% 2% 2% 7% 8% 9% 2% 3% 26% 6% 7% 9% 0% 6% % % 0% % % 9% 3% 9% 8% 22% 9.05% 2.50% 6.9% Uncle Harry 0% 0% 0% 0% 2% 0% 0% % 0% % 0% 0% 0.36% Cases Selected Not Sub To Completed Errors Correct Case Error Types SNAP MFIP Food Uncle Harry Statewide Negative Case Summary 2/5/203 29

30 Minnesota Supplemental Nutrition Assistance Program (SNAP) Negative Case Dispositions Fiscal Year 202 through September 202 Selected* Cases NSTR** Completed Error SNAP MFIP UH Case Error Types Suspended Case Error Percent*** Aitkin 3 3 Anoka % Becker 7 7 Beltrami % Benton % Big Stone Blue Earth 5 5 Brown 7 6 Carlton Carver Cass 5 4 Chippewa 2 0 Chisago % Clay 9 9.% Clearwater Cook Cottonwood Crow Wing 0 9 Dakota % Douglas Faribault Fillmore 2 2 Freeborn 3 3 Negative Case Dispositions 2/5/203 30

31 Selected* Cases NSTR** Completed Error SNAP MFIP UH Case Error Types Suspended Case Error Percent*** Goodhue 3 2 Grant 2 2 Hennepin % Houston % Hubbard 0 Isanti % Itasca % Jackson 4 3 Kanabec 8 8 Kandiyohi % Koochiching Le Sueur 5 4 Lyon % Mahnomen % Martin 3 3 Mcleod % Meeker 5 5 Mille Lacs Morrison % Mower 7 7 Nicollet Nobles Norman Olmsted % Otter Tail % Pennington Pine 0 9 Pipestone 3 2 Polk Negative Case Dispositions 2/5/203 3

32 Selected* Cases NSTR** Completed Error SNAP MFIP UH Case Error Types Suspended Case Error Percent*** Pope Ramsey % Redwood 3 3 Renville 3 3 Rice % Roseau Scott Sherburne % Sibley 2 2 St Louis % Stearns % Steele Swift 3 3 Todd 2 2 Tribal TANF 2 2 Wabasha Wadena Waseca Washington % Watonwan Wilkin 2 2 Winona 6 6 Wright 3 3 Total % * Counties that have not had any QC review cases selected for the fiscal year do not appear ** NSTR - Not Subject to *** Case Error Rate equals county Error cases divided by county Completed cases Negative Case Dispositions 2/5/203 32

33 Minnesota Supplemental Nutrition Assistance Program (SNAP) Negative Case Error List Fiscal Year 202 through September 202 County Description Notice Requirements Action Reason Nature Code Action Type 40 Residency Total Error(s) ( s: s: 0 Suspensions: 0) Hennepin 5022 The household applied for SNAP on 2/5/ and denied 0/7/2 for failure to verify whereabouts. An SVF was scanned into Diamond on 2/20/20. QC considers this an invalid denial. Residence in the project area does not need to be verified unless questionable. PND2 notice sent to the household on 0/3/2. NOMI Notice sent to the household was not accurate. Improper denial or termination, not out of the project area 70 Social Security Total Error(s) ( s: 0 s: Suspensions: 0) Hennepin SNAP case closed effective 7//202 on 6//202. had requested 02 SSN as they were getting messages that it was unmatched. The agency incorrectly closed the entire case for failing to provide the requested information of the SSN. Person 02 should have been made an ineligible mandatory unit member and benefits should have been issued for person 0. This is an invalid termination. NOAA Notice did not contain correct reason for action and did not contain the required information as defined by regulations. Policy incorrectly applied 225 Combined Resources Total Error(s) 2 ( s: 2 s: 0 Suspensions: 0) Lyon /09/20 SNAP denied for 0/ as household failed to provide necessary of income. NOD indicates HH exceeded gross income limit and resource limit. MN has no resource limit for SNAP effective November, 200. QC considers this an invalid denial. NOAA - Notice sent was not accurate/did not contain correct reason for action. Exceeds resource standard Did not exceed limit Polk Food Support denied for / as household gross monthly income exceeds the maximum allowance for a household of their size. Action invalid as notice also states household exceeds the resource standard, which currently has no limit. QC considers this an invalid denial. CM26.03, CM5.03 NOAA - Notice sent was not accurate/did not contain correct reason for action. Exceeds resource standard Did not exceed limit 323 Dependent Care Deduction Total Error(s) ( s: s: 0 Suspensions: 0) Negative Case Error List 2/5/203 33

34 Description Notice Requirements Action Reason Nature Code Action Type Hennepin SNAP received on 5/6/2 and denied for failing GIT and NET tests on 6/0/2. This unit was receiving Child Care Assistance at the time of. CCAP was being administered through Hennepin County. The unit is CE and is exempt from the GIT and NET tests. STAT/DCEX was not updated. The unit is eligible for the minimum allotment of $6. This is not a valid denial. NOAA - Notice sent was not accurate/did not contain correct reason for action. Gross monthly income exceeds maximum allowance Policy incorrectly applied 346 Other Unearned Income Total Error(s) ( s: s: 0 Suspensions: 0) Rice The county received an on 4/0/2 and did an interview on 4/7/2. The client reported she had unearned income of approximately $4800. The county failed to request of the income and the county did not allow 30 days for client to provide the. They denied the case for failed and for being over income on the same day as the interview. QC considers this to be an invalid denial based on the notice stating the client is both over income and failed income. Verifications were not requested by the county agency to determine if the client was over income. NOAA - Notice sent was not clear and understandable. Policy incorrectly applied 43 Application Total Error(s) 85 ( s: 83 s: 2 Suspensions: 0) Anoka SNAP received on 4/7/202 and pended on 05/6/2. The pend notice indicated agency delay rather than client delay for not completing an interview. As the was not properly pended, the 05/8/2 denial is considered invalid as the 30 day processing standard was not met. Gross monthly income exceeds maximum allowance Anoka 9507 The household applied for SNAP benefits on 07/9/2. A PEND2 notice went out on 08/7/2 indicating a delay of processing by the agency in lieu of failure to submit requested s. The was not properly pended and therefore the 09/8/2 denial is invalid for not meeting the 30 day processing standard. QC considers this to be an invalid denial. Beltrami Household applied for SNAP 0/04/2. 0/05/2 appointment letter sent for intake. 0/0/2 NOMI sent to the household as the household failed to attend interview. Application subsequently denied 2/8/2 for failure to complete the interview process. QC considers this an invalid denial as was neither pended or acted on within 30 days from DOA. Other Failed to re (recertification ) Negative Case Error List 2/5/203 34

35 Description Notice Requirements Action Reason Nature Code Action Type Beltrami Household applied for cash assistance on 5/3/2. This would have been for the GA program. He has no basis of eligibility for MFIP. The case was denied on 6/6/2. A pend 2 notice went out on 6//2 stating a delay of processing by the agency in lieu of failure to submit requested s. The was not properly pended and therefore the 6/6/2 cash denial is invalid for not meeting the 30 day processing standard. QC considers this to be an invalid denial. /denial due to TANF termination/denial Beltrami 8503 The household applied for SNAP benefits on 7/2 /2. A PEND2 notice went out on 7/3/2 stating a delay of processing by the agency in lieu of failure to attend an interview. The was not properly pended and therefore the 8/4/2 denial is invalid for not meeting the 30 day processing standard. The 8/4/2 notice states the client did not provide all the requested information. The client never had a SNAP interview with the county so no s could have ever been requested. QC considers this to be an invalid denial. NOAA Notice did not contain correct reason for action and did not contain the required information as defined by regulations. Benton Application received on 05/29/2 requesting SNAP. Application denied on 08/7/202 (day 80) for exceeding gross income limits. This is an invalid denial as the was not processed. Gross monthly income exceeds maximum allowance Carver The household applied for SNAP benefits on 4/2/2. A PEND2 notice went out on 5//2 stating a delay of processing by the agency in lieu of failure to submit requested s. Verifications were received on 6//2. The was not "properly" pended and therefore the 5/7/2 denial is invalid for not meeting the 30 day processing standard. QC considers this to be an invalid denial. Ineligible non-citizen Dakota 507 Household applied 2/5/20, denied 0/30/202. As agency did not pend, SQCR finds the denial action invalid as was not acted on within 30 days from DOA. Dakota Cash received on 5/2/2 and put into pend 2 on 5/3 /2. However the agency did not determine eligibility with in appropriate timeframes. The denial took place on 7/20/2 (79 days after DOA). This is an invalid denial. /denial due to TANF termination/denial Negative Case Error List 2/5/203 35

36 Description Notice Requirements Action Reason Nature Code Action Type Dakota The household applied for SNAP on 07/09/2. A Pend notice went out on 08/4/2 stating a delay of processing by the agency in lieu of failure to submit requested s. The was not properly pended and therefore the 8/23/2 denial is invalid for not meeting the 30 day processing standard. QC considers this to be an invalid denial. Dakota The household applied for SNAP benefits on 08/4/2. A PEND2 notice went out on 0/2/2 stating a delay of processing by the agency in lieu of failure to submit requested s. The was not properly pended and therefore the0 9/2/2 denial is invalid for not meeting the 30 day processing standard. QC considers this to be an invalid denial. Hennepin SNAP dated /3/202 denied 3//202 for of wages that were requested / reported on 2/29/2. This is not a valid denial. Case was not pended until 02/29/2; not processed. Hennepin 4507 received SR on 4/9/2. did not process as stat review was updated 5/0. Case auto closed on 4/30/2 for 5/ for not submitting a SR. This is not a valid termination as the agency documented no reason for the delay in processing. finally processed on 5/0/2 and reinstated effective 05/0/202. NOAA - Notice sent was not accurate/did not contain correct reason for action. Failure to submit/complete report Failed to re (recertification ) Hennepin The household applied on 3//2 and was not denied until 4/27/2. The reason of ineligible student was correct but the was not processed. The case note from 4/27/2 states the county agency lost the and when they found it they entered it and denied it on the same day. No pending notice was sent out to client. QC considers this to be an invalid denial. Ineligible student Hennepin Application for SNAP filed on 4/5/2. Pended on day 29-5/4/2. Application denied on 5/9/2 for failure to provide requested. This is not a valid denial as the pend notice indicated the was pended due to agency delay, and did not state the delay was due to client delay of providing s. As the was not "properly" pended, 05/09/2 denial failed to meet 30 day processing. Negative Case Error List 2/5/203 36

37 Description Notice Requirements Action Reason Nature Code Action Type Hennepin SNAP filed on 3/26/2 and was pended on 4/24/2. was waiting for of receipt of SNAP in another state. Pend Notice indicated agency delay, and did not indicate the agency was waiting for requested s. The was therefore not properly pended, and the 05/09/2 denial is invalid as the agency did not meet 30 day processing standards. Household received benefits in another state for the same time period Hennepin 6500 The household applied for SNAP benefits on 4//2. A PEND2 notice went out on 5/0/2 stating a delay of processing by the agency in lieu of failure to submit requested s. The was not properly pended and therefore the 6/8/2 denial for being over the gross income limit is invalid for not meeting the 30 day processing standard. QC considers this to be an invalid denial. Gross monthly income exceeds maximum allowance Hennepin SNAP received on 3/28/2, pended on 4/26/2 and denied on 6/20 for citizenship and living situation. This is an invalid denial as the agency did not. Ineligible non-citizen Hennepin Application for SNAP received on 05/7/2 and pended on 06/5/2. Pend notice indicates agency delay in lieu of client delay in submitting requested s. The was not properly pended and therefore invalid for not meeting the 30 day processing standard. Hennepin The household applied for cash on 05/02/2. The agency pended the on 05/3/2 and denied the on 7//2. The was not processed. Cash s must be acted on within 30 days. QC considers this to be an invalid denial. Refusal to cooperate Hennepin SNAP received 6/4/2 and pended on 7/3/2, Pend Notice indicated agency delay in lieu of failure to submit requested of student status. The was not properly pended and therefore the 07/7/2 denial is considered invalid as the agency did not meet the 30 day processing standard. Ineligible student Hennepin 7507 Cash received on 5/4/2. Cash denied on 7/26/2. This is an invalid denial, failed to process cash. /denial due to TANF termination/denial Negative Case Error List 2/5/203 37

38 Description Notice Requirements Action Reason Nature Code Action Type Hennepin 8504 The household applied for SNAP benefits on 06/28/2. A PEND2 notice went out on 07/27/2 stating a delay of processing by the agency in lieu of failure to submit requested s. The was not properly pended and therefore the 08/27/2 denial is invalid for not meeting the 30 day processing standard. QC considers this to be an invalid denial. Hennepin Cash received 7/3/2 and denied on 8/2/2. The agency did put the case into pend 2 status, but the pend notice indicates agency delay in lieu of client delay. The was not properly pended and therefore invalid for not meeting the 30 day processing standard. This is an invalid denial. /denial due to TANF termination/denial Hennepin SNAP filed on 6/2/2 and denied on 8//202 for failing to provide requested. pended the case on 7/20 but used an agency delay as the reason for processing delay. The was not properly pended and therefore invalid for not meeting the 30 day processing standard. QC considers this an invalid denial. Hennepin SNAP received 07/7/202 and pended on 08/5/202. Pend notice indicates agency delay. The 08/29/2 denial is invalid for not meeting the 30 day processing standard. Household received benefits in another SNAP household for same time period Hennepin The household applied for CASH benefits on 03/07/2. A PEND2 notice went out on 04/05/2 stating a delay of processing by the agency in lieu of failure to submit requested s. The was not properly pended, and the 04/0/2 denial of the 03/07/2 Cash is invalid as the agency did not meet the 30 day processing standard. /denial due to TANF termination/denial Hennepin The household applied for SNAP benefits on 08/07/2. A PEND2 notice was sent on 09/05/2 indicating a delay of processing by the agency in lieu of client delay. The was not properly pended and therefore the 09/26/2 denial is invalid for not meeting the 30 day processing standard. QC considers this to be an invalid denial. Household received benefits in another state for the same time period Hennepin Cash filed on 08/20/202 and denied on 09/24/202. occurred more than 30 days after DOA. This is an invalid denial as the 30 day processing standard was not met. CM APPLICATION PROCESSING STANDARDS. /denial due to TANF termination/denial Negative Case Error List 2/5/203 38

39 Description Notice Requirements Action Reason Nature Code Action Type Hennepin Cash filed 07/8/202 and denied on 9/25/202 day 73. This is not a valid denial as processing standards were not met APPLICATION PROCESSING STANDARDS /denial due to TANF termination/denial Hennepin SNAP received on 08/5/202 and denied on 09/24/2. A PEND2 notice went out on 09/3/2 indicating a delay of processing by the agency. The was not properly pended and therefore the 9/24/2 denial is invalid for not meeting the 30 day processing standard. QC considers this to be an invalid denial. CM NOTICE OF PROCESSING DELAYS, CM APPLICATION PROCESSING Hennepin Cash received 07/30/2. On 08/28/2 a Pend notice was sent indicating agency delay in lieu of client delay. The agency denied the on 09/8/2 (day 50). The was not properly pended and is therefore invalid as the 30 day processing standard was not met. CM APPLICATION PROCESSING STANDARDS /denial due to TANF termination/denial Hennepin 5050 Food Support denied for failure to provide necessary s; all s listed on notice, including need to complete phone interview. QC considers this an invalid denial as County failed to send Notice of Missed Interview. TE , CM Notice was accurate,, and contained all required information. Failed to issue a required Notice of Missed Interview (NOMI) Houston 0506 Food Support denied for 08/ for failure to complete the interview process; interview was never completed. Notice states correct reason, however, denial is invalid as County failed to schedule appointment and send Notice of Missed Interview. QC considers this an invalid denial. CM NOMI - Required notice not sent to the household. (Used when no notice was sent or sent went to an incorrect address.) Other Failed to issue a required Notice of Missed Interview (NOMI) Isanti MTAF ( for MFIP transition from DWP) was received on 5/25/2 and denied on 5/30/2 for failing to provide wage s. This is an invalid denial as household was not allowed 30 days to provide requested s. before the 30th day Itasca 8508 SNAP filed 8/8/202. requested ID. SNAP was denied on 8/6/2 for failure to verify applicant identity and residence. QC considers this an invalid denial as the agency did not allow the applicant 30 days to provide requested information. before the 30th day Negative Case Error List 2/5/203 39

40 Description Notice Requirements Action Reason Nature Code Action Type Kandiyohi Application filed 5/8/2. Day 30 fell on a Sunday - agency pended on 6/8/2 day 3. Pend notice indicated agency delay in lieu of client delay, and did indicate client failed to attend DWP appointments. As the was not "properly" pended, the 06/9/2 is considered invalid as the agency did not meet the 30 day processing standard. /denial due to TANF termination/denial Lyon 9506 The household applied for SNAP benefits on 08/24/2. A PEND2 notice went out on 09/24/2 indicating a delay of processing by the agency in lieu of failure to submit requested s. The was not properly pended and therefore the 09/27/2 denial is invalid for not meeting the 30 day processing standard. QC considers this to be an invalid denial. CM NOTICE OF PROCESSING DELAYS, CM APPLICATION PROCESSING STANDARDS Mahnomen 5505 Cash dated 4/25/2. noted client missed first interview. Case was not put into pend status before day 30. was made on 5/30/2. Processing time was 5 days past the 30 days allowed by policy. It was noted there was client contact for interview 5/29 but that date was still past day 30. This is an invalid denial. /denial due to TANF termination/denial Nobles MFIP received on 08/7/202. On 09/7/2 the agency sent a Pend notice indicating agency delay in lieu of client delay, and denied on day-34 09/20/202. The agency case noted they were waiting for s of wages. The was not properly pended and therefore the denial is invalid for not meeting the 30 day processing standard. QC considers this to be an invalid denial. Net monthly income exceeds maximum allowance CM NOTICE OF PROCESSING DELAYS, CM APPLICATION PROCESSING STANDARDS Olmsted The household applied for cash benefits on 5/30/2. A PEND2 notice went out on 6/28/2 stating a delay of processing by the agency in lieu of failure to submit requested s. The was not properly pended and therefore the 7/6/2 denial is invalid for not meeting the 30 day processing standard. The household had no minor children and would not have been eligible for MFIP. QC considers this to be an invalid cash denial. /denial due to TANF termination/denial Olmsted SNAP received 6/27/2. Denied on 8/6/2. case noted they were waiting for of student status. Pend Notice sent 07/26/2 indicating agency delay in lieu of client delay in providing of student status. The was not properly pended and therefore invalid for not meeting the 30 day processing standard. QC considers this an invalid denial. Negative Case Error List 2/5/203 40