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1 Thank you for calling Maryland Health Connection. To continue in English, please press, Welcome Message: (In Spanish) Para Continuar en Español, favor de presionar el numero For all other languages, please press. Set Lang to ENG Set Lang to SPA Set Lang to ENG GOTO First General
2 From Welcome Message First Caller This call may be monitored or recorded for training or quality purposes. Please listen carefully as our menu options have changed. If you need assistance with password reset or account suspension, please press. All other callers, press. Tech Support All Other Callers Main
3 From First All Other Callers : If you need information regarding your IRS Form 095, please press. To apply for coverage under a Qualified Health Plan or for information regarding your current Qualified Health Plan, please press. To enroll in Medicaid or for information regarding your current Medicaid coverage, please press. To apply for Dental coverage or for information regarding your current dental coverage, please press 4. If you re a small business employer interested in our Small Business Health Options Program referred to as SHOP, please press 5 to be connected to BenefitMall, Maryland Health Connection s SHOP administrator at To repeat these options, please press QHP Medicaid Dental queue SHOP
4 LS Medicaid : If you want to enroll in Medicaid, report a change, renew or cancel your Medicaid coverage, or check status of coverage, please press. If you have active Medicaid coverage and want to select or change your Managed Care Organization, please press to be connected to HealthChoice Enrollment at If you have been determined eligible for Medicaid and have questions about your benefits, or if you need a replacement ID card, please press to be connected to the HealthChoice helpline at To get information about your IRS Form 095 B, please press 4 To repeat these options, please press 4. 4 the Medicaid HealthChoice Enrollment Sent to HealthChoice Helpline Sent to 095 4
5 Slide 4 LS st menu: LeeAnn Sapp, 8//05
6 From All Other Callers, QHP & Medicaid 095 : If you were enrolled in Medicaid last year, your 095 B form will arrive in the mail by early March. You did NOT need it to file your taxes. The 095 B form will not be available in your online account." If you have questions about your IRS Form 095 B for your Medicaid coverage, please press. If you have questions about your IRS Form 095 A for your Qualified Health Plan coverage, please press. Sent to 095B Sent to 095A 5
7 From Main QHP : To apply for coverage, select a plan, report a change or cancel your coverage, please press. If you are enrolled and want to make your first premium payment, have billing questions or need to request an ID card, please press to be connected to your Carrier. If you are checking on an outstanding escalation with your enrollment, please press. To get information about your IRS Form 095 A, please press 4. To repeat these options, please press 5. Enrollment Message: The easiest and fastest way to determine your eligibility and answer your questions is to visit marylandhealthconnection.gov. In order to complete your health plan enrollment today, please have the following information available: household monthly income such as pay stubs, W forms or tax returns, Social Security or immigration document numbers and dates of birth for each household member applying for coverage. If you do not have this information available now, please obtain it and call us back at a later time or complete your application at MarylandHealthConnnection.gov. If you have the necessary information, press to continue. Press * to return to the previous menu. * Carrier General * QHP * QHP
8 From QHP Carrier : Please listen to the menu to select your carrier for connection and phone number. For CareFirst, please press. Once you are connected to CareFirst press the start option to be connected to the billing department. (You are being connected to CareFirst at , For Kaiser Permanente, please press (You are being connected to Kaiser Permanente at ) For Evergreen, please press Once you are connected to Evergreen press option ) (You are being connected to Evergreen at For Cigna, please press 4. Once you are connected press option (You are being connected to Cigna at For United Healthcare, please press 5 (You are being connected to United Healthcare at To repeat these options, please press 6. CareFirst Cigna Kaiser Permanente United Healthcare Evergreen
9 From All Other Callers SHOP : If you are a small business owner seeking information about the small business health options plan, known as SHOP, please visit our website at marylandhealthconnection.gov where you can learn about requirements for a small business, available coverage, plan costs and answers to other frequently asked questions., please press For questions about individual coverage through Maryland Health Connection, please press To repeat this information, please Press SHOP General 8
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