ebtedge Manual Special Supplemental Nutrition Program for Women, Infants and Children (WIC) Cardholder Portal Manual

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1 ebtedge Manual Special Supplemental Nutrition Program for Women, Infants and Children (WIC) Cardholder Portal Manual Release Date: February 17,

2 Revision History Version / Release Date February 17, 2017 Sections Edited Description Author Cardholder Login Using Existing PIN Page 8 Added information about incorrect PIN tries. B. Domzil Page 10 list of portal functions Modified bulleted list to match screen print November 30, 2016 Document Title Edited the document title. A. Naveen Kumar September 3, 2015 August 20, 2015 Cardholder Main Page, Benefit Balance, Review Your Transactions Logging On, Review Your Transactions Edited 2 nd sentence in Review Your Transactions. Graphically edited screenshots where state-specific website links will appear. Revisions from State comments. Removed full page Confidentiality statement; not applicable to user guide and no longer used in State deliverables. D. Brennan D. Brennan June 22, 2015 All Revisions from internal edits. D.Brennan, G. Lumsden June 5, 2015 All First draft of WIC-specific Cardholder Portal manual. D.Brennan 2

3 Table of Contents Revision History... 2 Introduction... 4 Logging on to the Cardholder Portal... 4 New PIN Select... 5 Cardholder Login Using Existing PIN... 8 Cardholder Main Page Benefit Balance Review Your Transactions Printing Transactions Help Topics PIN Select Tab News EBT Resources

4 Introduction The WIC Cardholder Portal Manual includes access instructions and functionality of the ebtedge cardholder application for participants in the Women, Infants, and Children (WIC) supplemental nutrition program. As a WIC cardholder, you can: Select a new PIN Change an existing PIN View balances and transaction history Get help and read program information Note: Cardholders who access the Cardholder Portal must enter the card number and PIN. Logging on to the Cardholder Portal To log on to the Cardholder Portal for the first time and select your first PIN: 1. Go to to the ebtedge Main Portal page. 2. Click Cardholder Login in the left navigation bar. The EBT Cardholder Log In page displays. 4

5 New PIN Select You can select a new PIN for a new card. The system knows whether or not a PIN has been assigned to the card. To select a new PIN: 1. Enter your 16-digit card number in the EBT Card# field. 2. Click the Login button. 5

6 Para continuar en español, haga clic en Español en lo alto de la pagina. 3. Click the Select your PIN link. If you arrived at this page by mistake, click the Return to start of login link to return to the Cardholder Log In page. 4. Choosing Select your PIN takes you to the PIN Select Cardholder page: 5. Enter your date of birth in the Date of Birth field. The format is mm/dd/yyyy. Use the tab key to move between fields. 6

7 6. Enter your ZIP Code in the ZIP Code field. 7. Enter the new PIN number in the New PIN field. The PIN number must be numeric, and four digits in length. 8. Re-enter the PIN number that you entered in the New PIN field again in the Re-enter new PIN field. Click the Update button. Click the Cancel button if you want to clear the entered fields, and enter them again. Click the Return to the start of login link to return to the Cardholder Login page. The confirmation screen displays with a message stating that the PIN is successfully selected. 7

8 Cardholder Login Using Existing PIN You will need to enter your card number and PIN to log into the Cardholder Portal. You have 3 tries to enter your PIN correctly. After the third incorrect PIN entry, you will be temporarily locked out of the Portal. 1. In the EBT Cardholder Log In page, enter your 16-digit card number in the EBT Card# field and click Login. 2. The Cardholder Log In page displays with the PIN Field. Enter the PIN Number in the PIN field. 8

9 3. Click the Continue button to go to the cardholder s main page. 9

10 Cardholder Main Page The Cardholder Main page displays all available features of the Cardholder Portal. Benefit Expiration Date Remaining Benefit Balance Issuance History (transactions) Help Topics PIN Select News EBT Resources The cardholder can click Español at the top of the Cardholder Main page to see the information in Spanish. 10

11 Benefit Balance The Your Benefits section displays the quantity and description of benefits available. 11

12 Review Your Transactions You can view the transactions that have taken place by clicking on Issuance History. The most recent transaction that took place will be displayed first. A slide bar on the right lets you scroll down the page. 12

13 Printing Transactions The Print List of Transactions link allows you to print the transactions in a printer-friendly format. Help Topics You can view the help topic by clicking on the desired Help topic link. PIN Select Tab The PIN Select tab allows you to change your existing PIN. To change your PIN: 1. Click the PIN Select tab in the Cardholder Main Page. The PIN Select Cardholder page displays. 13

14 2. Enter your date of birth in the Date of Birth field. The format is mm/dd/yyyy. 3. Enter your zip code in the ZIP Code field. 4. Enter the new PIN number in the New PIN field. The PIN number must be numeric, and four digits in length. 5. Enter the PIN number that you entered in the New PIN field in the Re-enter new PIN field. 6. Click the Update button. Click Return to Home Page to return to the Cardholder Main Page. Click the Cancel button if you want to clear the entered fields, and enter them again. The PIN Select Cardholder confirmation page displays with a confirmation message stating that the PIN has changed successfully. 14

15 News You can view the available news by clicking on the desired News title link. EBT Resources You can view EBT resources by clicking on the desired EBT Resources topic link: 15

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