MEASUREMENT OF eeurope/i2010 INDICATORS FOR GREECE

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2 MEASUREMENT OF eeurope/i2010 INDICATORS FOR GREECE FINDINGS

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4 TABLE OF CONTENTS INTRODUCTION 4 THE Observatory for the Greek Information Society 6 INDEX OF INDICATORS 7 SURVEY PROFILE 11 FINDINGS 12 Individuals Access to the Internet 13 Enterprises Access to ICTs & their use 24 Cost of Internet access 34 e-government 35 e-learning 39 e-health 43 e-commerce 46 Broadband 51 SYNTHETIC SNAPSHOTS 54 SUMMARY OF DATA 64 Note To better navigate through the various indicators, consult the detailed Index of Indicators in page 7. 3

5 INTRODUCTION Digital Greece accelerated its pace in. Personal computers as well as the Internet are now an integral part of our everyday life. They are practically the backbone of a wide range of applications - from broadband Internet access and telecommunications to the sophisticated e-health and e-government services. Applications that till a generation ago seemed unthinkable, with the help of the Information and Communication Technologies (ICTs), have literally revolutionized the way we live, learn, work and entertain ourselves. The ways in which people, markets, governments and societies interact, have now been radically reformed. Greece is an active counterpart of the initiatives for an integrated paneuropean policy which aims to encourage knowledge, innovation and growth and to create new markets as well as jobs. The i2010 * strategy of the European Commission is the regulator of this policy aiming to highlight the contribution of ICTs to the economy of each Member-State. An essential prerequisite for the attainment and use of the resources created by the Information Society is knowledge, which is also the essence of the research which measures the indicators established by the European Commission to benchmark the progress of the i2010 strategy in each member-country. Since, the Observatory for the Greek IS systematically measures the evolution of these indicators, as well as those of other European projects. 4

6 In this edition you will have the opportunity to trace the course of the «Digital Greece» and its impact across the social and economic life of Greece. The result of the valuation of i2010 indicators for, are developed into eight thematic sections: A. Individuals Access to the Internet B. Enterprises Access to ICTs & their use C. Cost of Internet access D. e-government E. e-learning F. e-health G. e-commerce H. Broadband The figures and graphs illustrated on the following pages basically reflect the dynamic stride of Greece towards innovation, creativity and sustainable growth. Dr. Elli Pagourtzi President of BoD * For more info, please visit 5

7 THE Observatory for the Greek Information Society THE OBSERVATORY FOR THE GREEK INFORMATION SOCIETY The Observatory for the Greek Information Society (IS) is a legal entity of private law, with administrative and financial independence. It was established by the Greek Law 3059/2002, and is supervised by the Minister of Economy & Finance. It constitutes the main point of reference for accurate and up to date information, as well as for formulating proposals regarding the contribution of the Information and Communication Technologies (ICT) to the country s progress. In order to achieve these strategic goals, the Observatory for the Greek IS undertakes among others- the following actions in a national and international level: Collection and evaluation of qualitative and quantitative data, through primary research or studies, or made available by cooperating parties. Formulation of specific recommendations to the public sector and the local market. Setting-up of work groups with public and private institutions, social partners, specialized scientists, independent regulative authorities and other interested parties, whether individuals or legal entities, with a view to promoting dialogue and the exchange of ideas. Research in and recording of best practices from Greece and abroad especially from countries that have recorded significant progress based on the use of new technologies. National representation through active participation in relevant European and International fora, etc. For more info, please visit: Observatory for the Greek IS 33 Stadiou str., GR , Athens, Greece tel: , info@observatory.gr 6

8 INDEX OF INDICATORS eeurope/i2010 SECTION Α. Individuals Access to the Internet & ITS USE Indicator s Indicator Page No A.1 % of households having Internet access 13 Α.2 % of individuals regularly using the Internet, 14 (at least once a week over the last 3 months) Regular users Α.2 S.D. % of individuals regularly using the Internet (at least 15 once a week over the last 3 months) Gender breakdown Α.2 S.D. % of individuals regularly using the Internet 15 (at least once a week over the last 3 months) Age breakdown Α.2 S.D. % of individuals regularly using the Internet (at least 16 once a week over the last 3 months) Education breakdown Α.2 S.D. % of individuals regularly using the Internet (at least 16 once a week over the last 3 months) Urban breakdown Α.3.S % of households with Internet access by device 17 Α.4.S % of individuals with Internet access by place of access 18 Α.5.S % of individuals doing specific on-line activities over 19 the last 3 months Α.5.S S.D. % of individuals having used the Internet over the last 3 months for education purposes 20 Α.5.S S.D. Α.5.S S.D. % of individuals having used the Internet over the last 3 months for communication purposes % of individuals having used the Internet over the last 3 months for entertainment purposes Α.6S % of households with Internet access, by region 22 i2010 % of households without Internet access, for specific 23 reasons INDEX OF INDICATORS S.: Supplementary Indicator S.D.: Supplementary Data i2010: Indicator of i2010 action plan 7

9 INDEX OF INDICATORS eeurope/i2010 INDEX OF INDICATORS SECTION B. Enterprises Access to ICTs & their use Indicator s No Indicator Page Β.1 % of in enterprises 10+ using computers 24 connected to the Internet in their normal work routine, at least once a week Β.1 S.D. % of in enterprises 10+ using computers 25 connected to the Internet in their normal work routine, broken down by enterprise size Β.2.S % of enterprises 10+ having Internet access 26 Β.2.S S.D. % of enterprises 10+ having Internet access, broken down by enterprise size Β.3.S % of enterprises 10+ having a website or a homepage 28 Β.3.S % of enterprises 10+ having a website or a homepage, 29 S.D. broken down by enterprise size Β.4.S Β.4.S S.D. Β.5.S Β.5.S S.D. % of enterprises 10+ using Intranet % of enterprises 10+ using Extranet % of enterprises using Intranet % of enterprises using Extranet, broken down by enterprise size % of enterprises 10+ with working part of their time away from the corporate premises and accessing its IT systems from there (Teleworking) % of enterprises 10+ with working part of their time away from the corporate premises and accessing its IT systems from there (Teleworking), broken down by enterprise size

10 INDEX OF INDICATORS eeurope/i2010 SECTION C. COST OF INTERNET ACCESS Indicator s No Indicator C.3 Minimum cost of infrastructure for individuals to access the Internet in Greece SECTION D. e-government Indicator s No Indicator D.1 Number of basic public services fully available on-line D.2.S D.3.S D.3.S S.D. % of individuals using the Internet to interact with public authorities, broken down by purpose % of enterprises 10+ using the Internet to interact with public authorities, broken down by purpose % of enterprises with 1-9 empl. using the Internet for interacting with public authorities, broken down by purpose Page 34 Page INDEX OF INDICATORS SECTION E. e-learning Indicator s No Indicator Ε.1 Number of students per computer with Internet access (broadband/non-broadband) Ε.3.S Ε.3.S S.D. S.D. % of enterprises using e-learning applications for the education and training of their % of enterprises 10+ using e-learning applications for the education and training of their, broken down by enterprise size % of schools with Internet access % of schools having a website % of schools having an official address Page

11 INDEX OF INDICATORS eeurope/i2010 INDICATORS INDEX eeurope/i2010 SECTION F. e-health Indicator s No Indicator F.1 % of population (aged 16 and over) using the Internet to seek health related information, whether for themselves or others F.2 % of pathologists using electronic patient records S.D. % of medical doctors using a computer (at the private practice, hospital/clinic, home) % of medical doctors having a personal address Page SECTION G. e-commerce Indicator s No Indicator G.1 % of 10+ enterprises total turnover from e-commerce over the last calendar year G.2 % of individuals who ordered goods or services over the Internet for private use, over the last 3 months G.3 % of enterprises 10+ having received orders online over the last calendar year (at least 1% of total turnover) G.4 % of 10+ enterprises having received on-line payments for Internet sales, over the last calendar year G.5 % of enterprises 10+ having purchased on-line over the last calendar year (at least 1% of total purchases) Page SECTION H. Broadband Indicator s No Indicator Page I.2 % of enterprises 10+ with broadband access 51 I.3 % of households with broadband access 52 I.4 % of public authorities with broadband access 53 10

12 SURVEY PROFILE Survey Type of Survey Sample Survey Period (Q4 ) Statistical Errors Households / Individuals Telephone interviews 5966 randomly selected households, with at least one member aged years, distributed pro rata among the 13 Greek Regions. Resulted in 2316 interviews with individuals having used the Internet over the last 3 months. 15/10 12/11/ ±1.27% for households, ±2.04% for users over the last 3 months. Enterprises Face to face interviews to all enterprises (1-9 and 10+) 1424 randomly selected enterprises, distributed pro rata among activity sectors and the Greek regions. 15/10 12/11/ ±2.60 for all enterprises Medical doctors (Pathologists) Telephone interviews 307 randomly selected pathologists, distributed pro rata among Greek regions. 3/11-22/11/ 5.6% for all pathologists Schools of Primary and Secondary Education Levels Telephone interviews 800 randomly selected schools, distributed pro rata among education levels and the Greek regions, according to the lists provided by the Ministry of National Education and Religious Affairs. 10/10-4/11/ ±3.47 for all schools Internet access cost Census over the Internet Internet service providers Public Authorities Combination of census and telephone surveys 15 Ministries, 5 General Secretariats, 13 Public Authorities, 55 Prefectures, 10 Municipalities, 12 Public Hospitals. SURVEY PROFILE 11

13 FINDINGS SECTIONS Α Β C D Ε F G Η p p p. 34 p p p p p

14 SECTION Α Individuals Access to the Internet & its Use INDICATOR Α.1. % of households having Internet access 39.4% 39.4% 30.2% 27.4% 24.2% Individuals Access to the Internet & its Use Sample 5966 Sample 8245 Sample 8025 Sample %

15 SECTION Α Individuals Access to the Internet & its Use INDICATOR Α.2. % of individuals regularly using the Internet (at least once a week over the last 3 months) 34% Individuals Access to the Internet & its Use n Weekly use 34% 25.3% 21.7% 17.9% Sample 5966 Sample 8245 Sample 8025 Sample %

16 SECTION Α Individuals Access to the Internet & its Use INDICATOR Α.2. - S.D. % of individuals regularly using the Internet (at least once a week over the last 3 months) S.D.: Supplementary Data Women Men n GENDER BREAKDOWN 19% 15.9% 12.3% 26.1% 27.5% 23.6% 31.5% 41.9% Women Men Sample Sample Sample Sample Individuals Access to the Internet & its Use n AGE BREAKDOWN % 63.3% 48.4% 42.3% 59.9% 44.6% 32.7% 30.1% 43.3% 32.6% 27.1% 19.9% 28.2% 18.4% 16.2% 11.4% 12.5% 8.1% 7.3% 4.4% 3% 1.7% 2.3% 0.7% Age Sample

17 SECTION Α Individuals Access to the Internet and its Use INDICATOR Α.2. - S.D. % of individuals regularly using the Internet (at least once a week over the last 3 months) S.D.: Supplementary Data Individuals Access to the Internet & its Use Highest (University) Higher (Technical) Upper Secondary Lower Secondary Primary n Education BREAKDOWN 72.9% 64.2% 59.4% 52.8% 59.4% 48.7% 45.6% 33.9% 46.5% 34% 28.4% 21.5% 31.5% 16.8% 9.1% 9.6% 3.2% 1.5% 1% 1% Education Highest Higher Upper Lower Primary (University) (Technical) Secondary Secondary Sample Athens Thessaloniki Urban Semi-urban/ Rural n Urban BREAKDOWN 36.9% 32.1% 26.7% 33.8% 27.2% 24.4% 30.6% 24.9% 19.5% 14.7% 21.2% 12.9% 10.5% 8.8% 49.6% 46.8% Athens Thessaloniki Urban Semi-urban Rural Sample

18 SECTION Α Individuals Access to the Internet and its Use INDICATOR Α.3.S. % of households with Internet access S: Supplementary Indicator Mobile phone Laptop Desktop n By device 2.3% 1% 3% 1% 15% 11% 10% 40% 82% 84% 86% Individuals Access to the Internet & its Use 88% Internet users over the last 3 months Sample 2316 Sample 2340 Sample 1994 Sample

19 SECTION Α Individuals Access to the Internet and its Use INDICATOR Α.4.S. % of indivinduals with Internet access S: Supplementary Indicator Individuals Access to the Internet & its Use n By place of access 15% 11% 7% 22% 14% 15% 13% 19% 13% 12% 12% 22% 3% 2% 2% 1% 4% 1% 16% 37% 37% 41% 39% 77% 74% 72% 72% 1 Home 2 Workplace 3 Friends /Relatives home 4 Internet café 5 Educational premises (school, university etc) 6 Broadband access hot spots 7 Library 8 Public Services 9 Other Internet users over the last 3 months Sample 2316 Sample 2340 Sample 1994 Sample

20 SECTION Α Individuals Access to the Internet & its Use INDICATOR Α.5.S. % of individuals doing specific on-line activities over the last 3 months S: Supplementary Indicator % 14% 14% 10% 16% 17% 17% 19% 12% 12% 13% 13% 29% 28% 28% 24% 28% 28% 29% 33% 45% 41% 42% 44% 38% 45% 43% 43% 70% 62% 69% 69% 70% 82% 81% 84% Seeking information about goods and services 2 Sending/receiving 3 Reading/downloading on-line newspapers, magazines 4 Listening to the radio / watch TV 5 Using services related to travel and accomodation 6 Downloading software 7 Internet telephony - Teleconference 8 Looking for a job 9 For bank transactions Individuals Access to the Internet & its Use Internet users over the last 3 months Sample 2316 Sample 2340 Sample 1994 Sample

21 SECTION Α Individuals Access to the Internet & its Use INDICATOR Α.5.S. - S.D. % of individuals having used the Internet over the last 3 months for specific purposes S: Supplementary Indicator S.D.: Supplementary Data Individuals Access to the Internet & its Use n Education 49% 33% 5% n Communication New Data Metrics 1 Search all kind of information for knowledge acquisition 2 Search of information for a formal level of education, education / training, educational programs offered etc 3 Participation in on-line educational programs (any topic) % 31% 24% 18% 46% 1 Instant messaging 2 Reading weblogs 3 Sending messages to chats, discussion groups, forums 4 Video calls via Internet 5 Internet telephony 6 Creating maintaining a personal page / blog 6 9% Internet users over the last 3 months Sample

22 SECTION Α Individuals Access to the Internet & its Use INDICATOR Α.5.S. - S.D. % of individuals having used the Internet over the last 3 months for specific purposes S: Supplementary Indicator S.D.: Supplementary Data n ENTERTAINMENT 53% 44% 34% 25% 21% 17% 14% 6% 6% New Data Metrics Individuals Access to the Internet & its Use 1 Downloading/listening to the music (web radio excluded) 2 Listening to the radio / watch TV 3 Downloading/watching movies / video clips (web TV excluded) 4 Playing on-line games with other users 5 Downloading games or videos or their updates 6 Uploading own material to websites (i.e. photos) in order to share it with other users 7 Exchange of movies, music or video clips using peer-to-peer networking 8 Using the RSS service 9 Use of podcasting service to receive media files Internet users over the last 3 months Sample

23 SECTION Α Individuals Access to the Internet & its Use INDICATOR Α.6.S. % of households with Internet access, broken down by region S: Supplementary Indicator Individuals Access to the Internet & its Use Attica South Aegean North Aegean Crete Central Macedonia Ionian Islands Central Greece 34.2% 44.1% 23.2% 38.9% 18.1% 37.5% 22.0% 36.8% 21.9% 35% 19.1% 32.1% 15.6% 56% West Greece Peloponnese 16.5% 14.8% 30.7% 30.3% East Macedonia Thrace Epirus Thessaly 29.7% 18.1% 26.2% 20.1% 25.3% 18.3% 21.6% West Macedonia 20.1% Sample 5966 Sample

24 SECTION Α Individuals Access to the Internet & its Use INDICATOR i2010. (e-inclusion) % of households without Internet access, for specific reasons i2010: Indicator of i2010 plan New Data Metrics Don't want Lack of skills High cost of equipment Don't need it (not useful, interesting etc) 7% 6% 17% 16% Individuals Access to the Internet & its Use High cost of access 5% Access from elsewhere 2% Concerns about personal data safety 2% Physical disabilities 0.3% Sample

25 SECTION Β Enterprises Access to ICTs & their use INDICATOR Β.1. % of in enterprises 10+ using computers connected to the Internet in their normal work routine, at least once a week 28.2% Enterprises Access to ICTs & their use 39.4% 37% 29.5% 26% 28.2% 24% 21.4% 24% Enterprises 1-9 Enterprises 10+ Sample 406 Sample 1018 Sample 396 Sample 1051 Sample 415 Sample 992 Sample 448 Sample %

26 SECTION Β Enterprises Access to ICTs & their use INDICATOR Β.1. - S.D. % of in enterprises 10+ using computers connected to the Internet in their normal work routine, at least once a week S.D.: Supplementary Data n BROKEN DOWN BY ENTERPRISE size (based on number of ) 29.5% 26% 27.2% 28.6% 37% 32.4% 39.4% 35.1% Enterprises Access to ICTs & their use 30.8% 28.7% 26.6% 26% 22.8% 19.3% 18.3% 27.4% Enterprise size (no. of ) Enterprises Sample Sample Sample Sample

27 SECTION Β Enterprises Access to ICTs & their use INDICATOR Β.2.S. % of enterprises 10+ having Internet access 96.6% S: Supplementary Indicator Enterprises Access to ICTs & their use 50.9% 46.4% 39% 38% 96.6% 94.2% 92.5% 94% Enterprises 1-9 Enterprises 10+ Sample 406 Sample 1018 Sample 396 Sample 1051 Sample 415 Sample 992 Sample 448 Sample %

28 SECTION Β Enterprises Access to ICTs & their use INDICATOR Β.2.S. - S.D. % of enterprises 10+ having Internet access S: Supplementary Indicator S.D.: Supplementary Data n BROKEN DOWN BY Enterprise size (based on number of ) 39% 38% 50.9% 46.4% 90.7% 92.8% 97.8% 93.1% 99.7% 98% 99.1% 98.7% Enterprises Access to ICTs & their use 100% 100% 100% 99.1% Enterprise size (no. of ) Enterprises Sample Sample Sample Sample

29 SECTION Β Enterprises Access to ICTs & their use INDICATOR Β.3.S. % of enterprises 10+ having a website or a homepage 63% S: Supplementary Indicator Enterprises Access to ICTs & their use 21.9% 15.6% 12% 10% 56% 63% 61% 55.6% Enterprises 1-9 Enterprises 10+ Sample 406 Sample 1018 Sample 396 Sample 1051 Sample 415 Sample 992 Sample 448 Sample %

30 SECTION Β Enterprises Access to ICTs & their use INDICATOR Β.3.S. - S.D. % of enterprises 10+ having a website or a homepage S: Supplementary Indicator S.D.: Supplementary Data n broken down by enterprise size (based on number of ) 12% 10% 15.6% 21.9% 58% 56% 54% 51.8% 63.9% 76.2% 77% 81% Enterprises Access to ICTs & their use 95% 97.7% 90% 86.2% Enterprise size (no. of ) Enterprises Sample Sample Sample Sample

31 SECTION Β Enterprises Access to ICTs & their use INDICATOR Β.4.S. % of enterprises 10+ using Intranet % of enterprises 10+ using Extranet 30% INTRANET 10% ΕΧTRANET S: Supplementary Indicator Enterprises Access to ICTs & their use n Intranet use 8.6% 4.2% 6% 1.7% 29.6% 29.4% 30.3% 26.1% n Extranet use 1.7% 1.1% 0.7% 0.2% 10.1% 7.7% 5.6% 4% Enterprises 1-9 Επιχειρήσεις 10+ Sample 406 Sample 1018 Sample 396 Sample 1051 Sample 415 Sample 992 Sample 448 Sample n Intranet use % % n Extranet use

32 SECTION Β Enterprises Access to ICTs & their use INDICATOR Β.4.S. - S.D. % of enterprises using Intranet % of enterprises using Extranet S: Supplementary Indicator S.D.: Supplementary Data n broken down by enterprise size (based on number of ) Intranet use 8.6% 4.2% 6% 1.7% 24.7% 26.7% 27% 24.9% 46.1% 38.4% 44% 30.7% 43.5% 40.6% 36% 61.9% Enterprises Access to ICTs & their use Extranet use 1.7% 1.1% 0.7% 0.2% 7.9% 6.6% 4.9% 3.2% 15.2% 11.7% 7.7% 6.6% 32.4% 12.5% 10.9% 14% Enterprise size (no. of ) Enterprises Sample Sample Sample Sample

33 SECTION Β Enterprises Access to ICTs & their use INDICATOR Β.5.S. %of enterprises 10+ with working part of their time away from the corporate premises and accessing its IT systems from there (Teleworking) 11.3% S: Supplementary Indicator Enterprises Access to ICTs & their use 3.7% 3.5% 2.3% 1.1% 11.4% 9.6% 8.8% 11.2% Enterprises 1-9 Enterprises 10+ Sample 406 Sample 1018 Sample 396 Sample 1051 Sample 415 Sample 992 Sample 448 Sample % * * * * * There is no available data 32

34 SECTION Β Enterprises Access to ICTs & their use INDICATOR Β.5.S. - S.D. % of enterprises 10+ with working part of their time away from the corporate premises and accessing its IT systems from there (Teleworking) S: Supplementary Indicator S.D.: Supplementary Data n broken down by enterprise size (based on number of ) 3.7% 3.5% 2.3% 1.1% 9.3% 7.6% 7.6% 9.1% Enterprises Access to ICTs & their use 17.6% 14.4% 13% 17.5% 27.5% 13.9% 28.1% 34.2% Enterprise size (no. of ) Enterprises Sample Sample Sample Sample

35 SECTION C Cost of Internet Access INDICATOR C.3. Minimum cost of infrastructure for individuals to access the Internet in Greece 450 COST OF INTERNET ACCESS n MINIMUM EQUIPMENT INFRASTRUCTURE Component CPU Description At least equivalent to INTEL dual core (Socket s775/2.0 GHz) Motherboard Compatible with CPU type (Socket s775) RAM Hard disk Optical drives Graphics card Network card Keyboard / mouse Screen Case Operating system DDR 2GB 160 MB capacity, 7200 RPM DVD-RW DL 256 MB PCI Express Ethernet, 10/100 PCI Ergonomic, with 104 keys and optical mouse with right and left click 19 LCD, TCO certification MIDI TOWER Included There is no available data by Eurostat for the E.U. 34

36 SECTION D e-government INDICATOR D.1. Number of basic public services fully available on-line 7 8 SERVICES FOR ENTERPRISES CITIZENS 12 SERVICES FOR CITIZENS VAT Corporate tax Social contributions for Customs declarations Submission of data to statistical offices Environment-related permits Registration of a new company Public procurement Income taxes Public libraries Job search Car registration Certificates (birth and marriage): request and delivery Social security benefits Personal documents Announcement of moving Enrolment in higher education/university Building permission Health related services Declaration to the police 1/3 LEVEL Information One-way Interaction Two-way interaction Transcaction 4/4 4/4 4/4 4/4 2/4 2/4 4/4 4/4 3/4 2/4 2/4 2/4 2/4 Personalization 4/5 2/5 5/5 4/5 2/5 2/5 e-government 35

37 SECTION D e-government INDICATOR D.2.S. % of individuals using the Internet to interact with public authorities, broken down by purpose 19% S: Supplementary Indicator e-government 19% 11% Transactions with public authorities 8% 8% 15% Obtaining information from public authorities websites 7% 6% 9% 11% Forms download 6% 4% 4% 6% Online submission of forms 3% 3% 3% Sample 5966 Sample 8245 Sample 5025 Sample %

38 SECTION D e-government INDICATOR D.3.S. % of enterprises 10+ using the Internet for interacting with public authorities 81% S: Supplementary Indicator Transactions with public authorities Obtaining information from public authorities websites 81% 74% 71% 81% 74% 66% 63% 70% e-government Forms download 71% 67% 62% 71% Online submission of forms 42% 54% 56% 54% Full electronic case handling 77% 73% 69% 78% Enterprises 10+ Sample 1018 Sample 1051 Sample 992 Sample %

39 SECTION D e-government INDICATOR D.3.S. - S.D. % of enterprises with 1-9 empl. using the Internet for interacting with public authorities 25% S: Supplementary Indicator S.D.: Supplementary Data e-government Transcactions with public authorities 25% 23% 18% 15% Obtaining information from public authorities websites 9% 16% 19% 23% 18% Forms download 11% 15% 20% 12% Online submission of forms 7% 11% 14% Full electronic case handling 12% 16% 20% 22% Enterprises 1-9 Sample 406 Sample 396 Sample 415 Sample

40 SECTION Ε e-learning INDICATOR Ε.1. Number of students per computer with Internet access (broadband/non-broadband) 15.5 Average nο οf STUDENTS per PC connected to the Internet Schools connected to the Internet (broadband/ non broadband) Schools with broadband access (PSTN/IS.D.N) Schools with broadband access (DSL) e-learning ALL LEVELS SCHOOLS (PRIMARY, LOWER SECONDARY, UPPER SECONDARY) UPPER SECONDARY LOWER SECONDARY PRIMARY There is no available data by Eurostat for the E.U. 39

41 SECTION Ε e-learning INDICATOR Ε.3.S. % of enterprises using e-learning applications for the education and training of their 7.5% S: Supplementary Indicator e-learning % 1.1% 1.4% 1.7% 7.5% 10+ 6% 7.5% 9.7% Enterprises 1-9 Enterprises 10+ Sample 406 Sample 1018 Sample 396 Sample 1051 Sample 415 Sample 992 Sample 448 Sample %

42 SECTION Ε e-learning INDICATOR Ε.3.S. - S.D. % of enterprises using e-learning applications for the education and training of their S: Supplementary Indicator S.D.: Supplementary Data n broken down by enterprise size (based on number of ) 1.9% 1.1% 1.7% e-learning 1.4% 6.7% 8.1% 6.1% 4.1% 9.2% 15.0% 9.3% 8.6% 19.5% 20.1% 27.9% 24.4% Enterprise size (no. of ) Enterprises Sample Sample Sample Sample

43 SECTION Ε e-learning Supplementary data e-learning n % of schools with Internet ACCESS 97% 97% 97% 96% n % of schools having a website 34% 33% 31% 35% n % of schools having an official address 97% 95% 94% 92% Sample 791 Sample 791 Sample 789 Sample

44 SECTION F e-health INDICATOR F.1. % of population (aged 16 and over) using Internet to seek health related information, whether for themselves or others 10% 10% e-health 7% Search of health related information 6% 5% Sample 5966 Sample 8245 Sample 8025 Sample 8331 %

45 SECTION F e-health INDICATOR F.2. % of pathologists using electronic patient records 25% e-health 25% 28% 27% 27% Sample 307 Sample 474 Sample 510 Sample 321 There is no available data by Eurostat for the E.U. 44

46 SECTION F e-health Supplementary data n % of MEDICAL DOCTORS using a computer (at the private practice, hospital/clinic, home) 73% e-health 68% 73% 76% n % of MEDICAL DOCTORS having a personal address 47% 34% 39% 30% Sample 307 Sample 474 Sample 510 Sample

47 SECTION G e-commerce INDICATOR G.1. % of 10+ enterprises total turnover from e-commerce over the last calendar year 0.8% 0.8% 0.8% e-commerce % % % % % 0.05% Enterprises 1-9 Enterprises 10+ Sample 406 Sample 1018 Sample 396 Sample 1051 Sample 415 Sample 992 Sample 448 Sample %

48 SECTION G e-commerce INDICATOR G.2. % of individuals who ordered goods or services over the Internet for private use, over the last 3 months 8% 8% E-Commerce 5% 5% 5% Sample 5966 Sample 8245 Sample 8025 Sample 8331 %

49 SECTION G e-commerce INDICATOR G.3. % of enterprises 10+ having received orders on-line over the last calendar year (at least 1% of total turnover) 11% e-commerce 4.9% 3.8% 0.4% 1% 11% 8% 5.7% 5.3% Enterprises 1-9 Enterprises 10+ Sample 406 Sample 1018 Sample 396 Sample 1051 Sample 415 Sample 992 Sample 448 Sample %

50 SECTION G e-commerce INDICATOR G.4. % of enterprises 10+ having received on-line payments for Internet sales over the last calendar year 9.4% 1.2% 4.9% E-Commerce 0.5% 0.7% 9.4% 3.4% 2.4% 2.7% Enterprises 1-9 Enterprises 10+ Sample 406 Sample 1018 Sample 396 Sample 1051 Sample 415 Sample 992 Sample 448 Sample % 3 * * * 3 * * * * There is no available data 49

51 SECTION G e-commerce INDICATOR G.5. % of enterprises 10+ having purchased on-line over the last calendar year (at least 1% of total purchases) 20.1% e-commerce 2.7% 3.5% 1.3% 1.1% 20.1% 7.8% 6.6% 9.2% Enterprises 1-9 Enterprises 10+ Sample 406 Sample 1018 Sample 396 Sample 1051 Sample 415 Sample 992 Sample 448 Sample %

52 SECTION Η Broadband INDICATOR I.2. % of enterprises 10+ with broadband access* 79.8% 67,8% 79,8% Broadband 60% 36,1% Sample 1018 Sample 1051 Sample 991 Sample 920 % * Broadband access = DSL connection, other broadband (i.e. satellite, wireless) 51

53 SECTION Η Broadband INDICATOR I.3. % of households with broadband access* 23% Broadband 23% 12% 7% 1% Sample 5966 Sample 8245 Sample 8025 Sample 8330 % * Broadband access = DSL connection, other broadband (i.e. satellite, wireless) 52

54 SECTION Η Broadband INDICATOR I.4. % of public authorities with broadband access* 100% 100% 100% Broadband 90% 72% Sample 15 Ministries, 65 Prefectures & Municipalities, 5 General Secretariats, 13 other Public Authorities, 12 Public Hospitals Sample 11 Ministries, 43 Prefectures, 8 Municipalities, 7 General Secretariats Sample 14 Ministries, 44 Prefectures, 8 Municipalities, 6 Other Authorities Sample 16 Ministries, 45 Prefectures Municipalities were not included in survey There is no available data by Eurostat for the E.U. * Broadband access = DSL connection, other broadband (i.e. satellite, wireless) 53

55 SYNTHETIC SNAPSHOTS SYNTHETIC SNAPSHOTS 54

56 Synthetic snapshots % of households having A COMPUTER % 43% 42% 47% 42% 49% 44% 54% PC Laptop Desktop SYNTHETIC SNAPSHOTS 30 29% 20 16% 20% 10 11% 0 Increase in the possession of PCs is noted from to (54% in from 43% in ). Significant increase in the possession of portable computers (laptops) in the Greek households (29% in from 11% in ). The portable computer is gaining ground against the Desktops. The average annual rate of change of laptop possession is estimated at 38.1%, while the respective rate for the Desktop computer is 4.1% for the whole period %

57 Synthetic snapshots % of households having Internet access SYNTHETIC SNAPSHOTS % The compound annual growth rate (CAGR) of Greek households with Internet access over the last 4 years, is estimated at around 17.6%. EU % GREECE 17.6% Regular Internet users (at least once a week) 18% 34% Broadband Internet access at home 1% 23% Transactions with Public Authorities 8% 19% Purchases over the Internet 5% 8% Acceleration of the Internet use penetration. Significant increase of the regular users. 1 out of 4 Greek households has a broadband connection. 1 out of 5 Greeks interacts with Public Administration through the use of egovernment services. There are still areas of low uptake, such as electronic purchases. 56

58 Synthetic snapshots Quarterly Internet use per age cluster % 2% 2% 1% 21% 18% 13% 14% 9% 8% 5% 39% 34% 36% 31% 23% 33% 56% 51% 50% 51% 68% 71% % SYNTHETIC SNAPSHOTS Sample () Total Population n=5966 The Internet use is very intense among younger people and close to the European average. 9 out of 10 people aged are Internet users. Men and women at the age cluster use the Internet at the same frequency. The Internet use among people aged is substantially lower than the respective European average. %

59 Synthetic snapshots Use of automatic data exchange systems by the Greek and the European enterprises 10+ () SYNTHETIC SNAPSHOTS % 13% 12% 5% 27% 11% 25% 18% 23% 40% GREECE EU27 1 With other ICT systems outside the enterprise 2 Send or receive shipment documents 3 Send payment instructions to financial institutions 4 Send or receive information / data to and from Public Authorities 5 Send or receive product information 6 Receive orders from customers 7 Send orders to suppliers 6 14% 19% 7 17% 20% The integration of ICT into corporate processes of the Greek enterprises 10 + range with comparable levels of the EU27. The interconnection of Greek enterprises 10+ with other firms and financial institutions is significantly lower. The lack of expertise and the company s scope are the main reasons of low penetration. 58

60 Synthetic snapshots eeurope /i2010 action plans. Greek and European Indicators n Α. HOUSEHOLDS Α.1. % of households having Internet access Bulgaria Greece EU27 EU15 Holland n n n n n % Α.2. % of individuals (users) regularly using the Internet SYNTHETIC SNAPSHOTS Bulgaria Greece EU27 EU15 Norway n n n n n % n B. ENTERPRISES (+10) Β.1. % of using computers connected to the Internet (at least once a week) Bulgaria Greece EU27 EU15 Croatia n n n n n % Β.2. % of enterprises having Internet access Romania EU27 EU15 Greece Iceland n n n n n % 59

61 Synthetic snapshots eeurope /i2010 action plans. Greek and European Indicators SYNTHETIC SNAPSHOTS n D. e-governement D.1. Number of basic public services fully available on-line 7 (35%) D.2. % of individuals using the Internet to interact with public authorities Bulgaria Greece EU27 EU15 Norway n n n n n % n F. e-health F.1. % of population using the Internet to seek health related information Bulgaria Greece EU27 EU15 Finland n n n n n % n G. e-commerce G.2. % of individuals who ordered goods/services over the Internet over the last 3 months Bulgaria Greece EU27 EU15 Un. Kingdom n n n n n % 60

62 Synthetic snapshots eeurope /i2010 action plans. Greek and European Indicators n H. BROADBAND I.2. % of enterprises 10+ with broadband access Romania Greece EU27 EU15 Iceland n n n n n % I.3. % of households with broadband access SYNTHETIC SNAPSHOTS Romania Greece EU27 EU15 Norway n n n n n % 61

63 Synthetic snapshots The national household users environment, sorted by demographic criteria () SYNTHETIC SNAPSHOTS High % Internet penetration Low Gender % PC penetration Men Women Average High Low = High PC and Internet penetration = Average PC and Internet penetration High Low Geographical area % PC penetration High Attica % Internet penetration Average Central Macedonia West Greece East Macedonia/Thrace Epirus Thessaly West Macedonia North Aegean Crete Ionian Islands Central Greece Peloponnese South Aegean Low = High PC and Internet penetration = Average PC and Internet penetration = Low PC and Internet penetration 62

64 Synthetic snapshots The national household users environment, sorted by demographic criteria () High % Internet penetration Low % PC penetration Age Average High SYNTHETIC SNAPSHOTS Low = High PC and Internet penetration = Average PC and Internet penetration = Low PC and Internet penetration Low % PC penetration High High Educational level Higher Highest % Internet penetration Lower Secondary Upper Secondary Average Low Primary = High PC and Internet penetration = Average PC and Internet penetration = Low PC and Internet penetration 63

65 Summary of data INDIVIDUALS ACCESS TO THE INTERNET & ITS USE SUMMARY OF DATA Indicator Indicator Description EU27 EU27 EU27 EU27 Α. INDIVIDUALS ACCESS TO THE INTERNET & ITS USE MAIN INDICATORS A.1 % of households having Internet access 24.2% 48% 27.4%* 49% 30.2%* 54% 39.4%* 60% Α.2 % of individuals regularly using the Internet (at least once a week over the last 3 months) 17.9% 43% 21.7%* 45% 25.3%* 51% 34%* 56% SUPPLEMENTARY INDICATORS Α.3 % of households with Internet access, by device Desktop Laptop 88% 10% No available data 86% 11% No available data 84% 15%* No available data 82% 40% No available data Mobile phone with Internet access 1% 3% 1% 2.3% Α.4 % of individuals with Internet access. by place of access Home 72% 78% 72% 78% 74% 81% 77% 86% Workplace 39% 41% 41% 43% 37%* 43% 37% 42% University/ 22% 16% 12% 15% 12% 13% 13% 13% Technological Institute, School Internet cafe Friends / Relatives 19% 22% No available data 13%* 7%* No available data 15%* 11% No available data 14% 15%* No available data home Library 4% 1%* 2% 2% Broadband access hot spots) New Indicators New Indicators New Indicators Public Services 1% (Municipalities, Communities, etc) Other 16% 3% 64

66 Summary of data INDIVIDUALS ACCESS TO THE INTERNET & ITS USE Indicator Indicator Description EU27 EU27 EU27 EU27 Α.5 % of individuals COMMUNICATION SEEKING FOR INFORMATION AND ON-LINE SERVICES doing specific Sending/receiving 70% 82% 69% 81% 69% 84% 62%* 85% on-line activities Seeking information about goods and services Reading/downloading on-line newspapers/ magazines 84% 76% 81% 79% 82% 81% 70%* 81% 42% 33% 29%* 35% 41%* 36% 45%* 41% SUMMARY OF DATA Downloading software 33% 25% 29% 28% 28% 30% 28% 31% Looking for a job or sending a job application Using services related to travel and accommodation 19% 19% 17% 21% 17% 20% 16% 21% 43% 46% 43% 49% 45% 53% 38%* 53% Signing-up to receive news alerts/ newsletters/ on-line newspapers etc. BANK TRANSACTIONS For bank transactions For selling goods or services EDUCATION PURPOSES Search of information for a formal level of education, education / training, educational programs offered etc Participation in on-line educational programs (any topic) Search all kind of information for knowledge acquisition New Indicator 6% 8% 13% 38% 13% 40% 12% 44% 12% 47% 5% 11% 5% 16% No available data 16% 5% 16% New indicators 33% 34% 5% 5% 49% 43% 65

67 Summary of data INDIVIDUALS ACCESS TO THE INTERNET & ITS USE SUMMARY OF DATA Indicator Indicator Description Α.5 % of individuals ADVANCED SERVICES doing specific Advanced on-line activities communication services Internet telephony Video calls via Internet Sending messages to chats, discussion groups, forums Instant messaging EU27 EU27 EU27 EU27 New indicators 64% 57% 18% No available 24% data 31% 46% Reading weblogs 31% Creating maintaining a personal page / blog Listening to the radio / watch TV Downloading/listening to the music (web radio excluded) Downloading/watching movies / video clips (web TV excluded) Exchange of movies, music or video clips using peer-to-peer networking Use of podcasting service to receive media files Downloading games or videos or their updates 24% 20% 28%* 22% 28% 26% 44%* 32% New indicators 53% No available data 34% 9% 14% 6% 21% Playing on-line games together with other users Uploading own material to websites (i.e. photos, videos, music etc) in order to share it with other users Using the RSS service 6% 25% 17% 66

68 Summary of data INDIVIDUALS ACCESS TO THE INTERNET & ITS USE Indicator Α.6 % of households with Internet access, by region e-inclusion % of households without Internet access, for specific reasons Indicator Description East Macedonia/ Thrace EU27 EU27 EU27 EU % 24.4%* 25.1% 29.7%* - Attica 34.2% 37.5%* 43%* 56%* North Aegean 18.1% 27.5%* 24.1% 38.9%* West Greece 16.5% 21.8%* 17.6% 30.7%* West Macedonia 20.1% 20.8% 23.3% 21.6%* Epirus 20.1% 21.7%* 20.9% 26.2%* Thessaly 18.3% 19.4% 18.4% 25.3%* Ionian Islands 19.1% 21%* 27.6% 35%* Central Macedonia 21.9% 24.6%* 27.7% 36.8%* Crete 22% 23.6%* 28.1% 37.5%* South Aegean 23.2% 24.4% 39.9%* 44.1%* Peloponnese 14.8% 21.1%* 22.4% 30.3%* Central Greece 15.6% 23.7%* 20.4% 32.1%* High access costs New indicator 5% 8% Lack of capacity / skills High equipment costs Information found on the Internet is not useful, nor interesting Access to the Internet from elsewhere Personal data safety Due to physical disability They don t want it 17% 16% No available data 7% 6% 2% 2% 0.3% SUMMARY OF DATA 67

69 Summary of data ENTERPRISES ACCESS TO ICTs & THEIR USE COST OF INTERNET ACCESS SUMMARY OF DATA Indicator Indicator Description EU27 EU27 EU27 EU27 Β. ENTERPRISES ACCESS TO ICTs & THEIR USE MAIN INDICATORS Β.1 % of in enterprises 10+ using computers connected to the Internet in their normal work routine at least once a week 24.0% 34% 21.4% 35% 24% 38% 28.2%* 39% SUPPLEMENTARY INDICATORS Β.2 % of enterprises 10+ having Internet access Β3 % of enterprises 10+ having a website or a homepage 94% 91% 92.5% 92% 94.2% 93% 96.6%* 93% 55.6% 61% 56% 62% 61%* 63% 63% 64% Β.4 % of enterprises 10+ using Intranet/ Extranet Intranet 26% 34% 30% 35% 29% 35% 30% 29% Extranet 4% 15% 6% 16% 8% 16% 10% 16% Β.5 % of 10+ enterprises with working part of their time away from the corporate premises and accessing its IT systems from there (Teleworking) 11.2% 19% 8.8% 21% 9.6% No available data 11.4% No available data C. COST OF INTERNET ACCESS SUPPLEMENTARY INDICATORS C.2 Identification of cheapest broadband access by type C.3 Minimum equipment cost (PC, modem etc) for accessing the Internet, in Greece and other EU countries ADSL No available data ADSL No available data ADSL No available data ADSL No available data 68

70 Summary of data E-GOVERNMENT Indicator Indicator Description D. E-GOVERNMENT MAIN INDICATORS D.1 Number of basic public services fully available on-line SUPPLEMENTARY INDICATORS D.2 % of individuals using the Internet to interact with public authorities, broken down by purpose D.3 % of enterprises 10+ using the Internet for interacting with public authorities Transactions with public authorities Obtaining information from public authorities websites Forms download On-line submission of forms Full electronic case handling Transactions with public authorities Obtaining information Forms download On-line submission of forms Full electronic case handling D.4 No. of available basic public on-line services with integrated digital back office processes D5 Public procurement processes which are fully carried out on-line (electronically integrated) in % (by value) of overall public procurement D6 % of public authorities using open source software EU27 5 Indicator not registered EU27 8 Indicator not registered EU27 9 Indicator not registered EU27 7 Indicator not registered 8% 23% 8% 24% 11% 30% 19%* 28% 6% 21% 7% 21% 9% 27% 15%* 25% 4% 10% 4% 13% 6% 18% 11%* 16% 3% 6% 3% 9% 3% 13% 6%* 12% 2% No available data 2% No available data 2% No available data No available data 81.4% 57% 71%* 63% 74% 65% 80.9%* 68% 70.4% 51% 63%* 55% 66% 57% 74.1%* 61% 70.8% 49% 62%* 55% 67%* 58% 71.1%* 61% 53.7% 33% 42%* 44% 56%* 45% 53.8% 50% 78.1% 19% 69%* No available data 5 Not mentioned 8 Not mentioned 73%* No available data 9 Not mentioned Ν/Α Ν/Α Ν/Α Ν/Α 31% 38% 59% 61% 77.3%* 39% 7 Not mentioned SUMMARY OF DATA 69

71 Summary of data e-learning e-health SUMMARY OF DATA Indicator Indicator Description Ε. e-learning MAIN INDICATORS Ε.1 Number of students per computer with Internet access (broadband/nonbroadband) Broadband EU Indicator not registered EU * Indicator not registered EU Indicator not registered Non broadband SUPPLEMENTARY INDICATORS Ε.3 % of enterprises 10+ using e-learning applications for the education and training of their F. e-health MAIN INDICATORS F.1 % of population (aged 16 and over) using Internet to seek health related information, whether for themselves or others Seeking information about health issues Seeking information from hospital or health centres websites EU Indicator not registered 9.7% 21% 6%* 21% 7.5% 23% 7.5% 24% 5% 16.1% 6% 19.1% 7% 23.8% 10%* 27.6% 2% 1%* 2% F.2 % of pathologists using electronic patient records 27% Indicator not registered 27% Indicator not registered 28% Indicator not registered 25% Indicator not registered 70

72 Summary of data e-commerce BROADBAND PENETRATION Indicator Indicator Description G. e-commerce MAIN INDICATORS G.1 % of 10+ enterprises total turnover from e-commerce over the last calendar year EU27 EU27 EU27 EU % 10% 0.52% 11% 0.80% 11% 0.81% 12% SUMMARY OF DATA SUPPLEMENTARY INDICATORS G.2 % of individuals who ordered goods or services over the Internet for private use, over the last 3 months G.3 % of enterprises 10+ having received orders on-line over the last calendar year (at least 1% of total turnover) G.4 % of enterprises 10+ having received on-line payments for Internet sales G.5 % of enterprises 10+ having purchased on-line over the last calendar year (at least 1% of total purchases) H. BROADBAND PENETRATION MAIN INDICATORS I.2 % of enterprises 10+ with broadband access I.3 % of households with broadband access I.4 % of public authorities with broadband access 5% 18% 5% 20% 5% 23% 8%* 24% 5.3% 12% 5.7% 14% 8% 15% 11%* 16% 2.7% 3% 2.4% No available data 3.4% No available data 9.4%* No available data 9.2% 24% 6.6% 28% 7.8% 29% 20.1%* 28% 36% 62% 60%* 73% 67.8% 77% 79.8%* 81% 1% 23% 7%* 30% 12%* 42% 23%* 49% 72% No available data 90% No available data 100% No available data 100% No available data * significant statistical difference 71

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