Online Travel Agency (OTA) Enrolment Bonus Terms & Conditions

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1 Online Travel Agency (OTA) Enrolment Bonus Terms & Conditions 1. All hotels located in the Europe Region that are participating in the 2016 IHG Rewards Club Enrol for Rewards Enrolment Incentive (terms and conditions of this incentive are included at Schedule 1) are eligible to participate in the Q3 OTA Enrolment Bonus (the "Incentive"). The Incentive starts at midnight EST on 01 January 2016 and ends at midnight EST on 31 March 2016 and also on 01 July 2016 and ends at midnight on 30 September 30, Hotels that meet their monthly Enrol for Rewards Qualified Enrolment (QE) and QE with valid goals will receive 250 IHG Rewards Club points for every OTA booked reservation they enroll into IHG Rewards Club that is a Qualified Enrolment with a valid . OTA Enrolment bonus points are awarded in addition to the hotels Enrol for Rewards (500 points per QE with a valid address). 3. When the hotel reaches their monthly goals, as described above, the hotel will receive 250 OTA Enrolment Bonus points per OTA QE with a valid address and the OTA Enrolment bonus points will be deposited into the hotel s account by the end of the following month. Example - all hotels qualifying for OTA Enrolment Bonus points in January will receive their OTA Enrolment bonus points by 29 February 2016 in their hotels account on IHG Rewards Club Source. 4. OTA Enrolment bonus points will be displayed on IHG Rewards Club Source as Europe Bonus points. 5. All participating hotels will receive a monthly from the Enrol for Rewards programme with a recap of all OTA QEs with enrolments by employee. 6. It is the responsibility of the hotel General Manager s or the Loyalty Champion to ensure that the OTA Enrolment bonus points are distributed fairly and accurately amongst the front desk team participating in the Incentive, or used for a team award. IHG Rewards Club will investigate any claims of Incentives not being properly awarded to individuals or teams and, if found to be inaccurate, will take action against hotel management and staff who have not properly distributed awards up to and including terminating participation in the programme. Only General Managers and Loyalty Champions assigned on IHG Rewards Club Source have access to distribute OTA Incentive bonus point awards. Once points have been deposited into an employees IHG Rewards Club account, they cannot be transferred, unless in accordance with the IHG Rewards Club Membership Terms and Conditions. 7. If a hotel leaves the IHG system before the OTA Incentive has been issued, the hotel will not be eligible for such Incentive payment. The participating hotel must be part of the IHG system at the time of fulfillment. In order to qualify for the Incentive bonus point award, all licensing and other fees pertaining to the hotel must be current and the hotel in good standing at the time of award fulfillment. 8. Front Desk Employees must obtain guest permission prior to enrolling guest in IHG Rewards Club and/or entering their address into the system. Random enrolment audits are conducted by IHG Rewards Club on a monthly basis. Should any Front Desk Employee be identified as not having obtained guest permission or having enrolled existing IHG Rewards Club members or added addresses in the system, resulting in a duplicate membership or address or having otherwise misrepresented enrolments or addresses, the applicable Front Desk Employee and the applicable hotel will be immediately disqualified from the incentive programme. IHG will also investigate enrolments at hotels when a guest complains of having been enrolled without their knowledge or permission and, if the guest complaint is verified, the applicable Front Desk Employee and the applicable Hotel will be disqualified from the Incentive programme and further action may be taken by IHG Rewards Club. 9. Any hotel employee, being the recipient of the award, will be responsible for any applicable taxes in connection with the received OTA Enrolment bonus points and/or Enrol for Rewards points. No substitution or transfer of awards by anyone is permitted. By participating in this Incentive and accepting the award, the award recipient agrees to hold all IHG companies, their respective directors, officers, employees and assigns, harmless from and against any and all claims, liability, and damages arising out of the incentive and/or use of an award. Participation and acceptance of the awarded OTA Enrolment bonus points and/or Enrol for Rewards points constitute the hotel employee s consent and permission for IHG to use the hotel employee s personal data and/or likenesses for purposes of advertising and trade without further compensation, including insertion of such information in an award recipients list, unless prohibited by law. By participating in this Incentive, participants agree to be bound by these Terms and Conditions. IHG Rewards Club reserves the right to add, modify, delete or otherwise change any rules and/or Terms and Conditions related to the Incentive at its sole discretion, with or without notice. 1

2 10. AVAILABLE AWARDS, AND APPROX. RETAIL VALUES: Total number of Incentive bonus point awards distributed is dependent on the number of hotels that meet the monthly goals of the Incentive and qualify to receive an award. Award recipients will be determined by Ogilvy & Mather, Inc based on monthly enrolment reports provided by InterContinental Hotels Group. The announcement of July winners will be posted on IHG Rewards Club Source by August 31; the announcement of August winners will be posted on IHG Rewards Club Source by September 30; the announcement of September winners will be posted on IHG Rewards Club Source by October 31. This Incentive shall be governed and construed in accordance with the laws of the State of Georgia, U.S.A InterContinental Hotels Group. All rights reserved. Most hotels are independently owned and/or operated. 2

3 Schedule 1 IHG REWARDS CLUB 2016 HOTEL ENROLMENT INCENTIVE PARTICIPATION AGREEMENT 1. The following InterContinental Hotels Group (IHG) brand hotels, located within the Europe region, are eligible to participate in the IHG Rewards Club 2016 Enrol for Rewards Incentive: InterContinental, Crowne Plaza, Holiday Inn, Holiday Inn Garden Court, Holiday Inn Express, Express by Holiday Inn, Hotel Indigo and Staybridge Suites. Each hotel will have the opportunity to receive IHG Reward Club points for enrolling guests into the IHG Rewards Club system by satisfying given enrolment targets in accordance with the following terms and conditions (the Promotion ) during the Promotional Period of 1 January 2016 to 31 December All IHG Rewards Club Enrol for Rewards communications will be sent to the attention of the participating hotel s General Manager and Loyalty Champion, which will include the hotel s monthly Qualified Enrolment target. Supporting 2016 programme materials will be provided to all hotels via IHG Rewards Club Source. 3. To participate in the Promotion, hotel management must: Train Front Desk enrolment team on how to enter a new IHG Rewards Club Enrolment into the system so it registers in the system as a "Qualified Enrolment, defined in section 4 below. Only Qualified Enrolments count toward monthly Enrol for Rewards goal. Train Front Desk enrolment team on how to properly obtain and enter a valid address and enter it into the system so it registers as a Validated Address as detailed below (only valid s are eligible for pay-out towards monthly goal) Inform Front Desk Employees of incentive qualifications described in Yearly and Quarterly communications and any IHG Rewards Club points award(s) that might be made to an individual employee or to the hotel s team. Motivate the hotel enrolment team to meet your hotel s Monthly Enrolment Goal and valid capture goal each month. Share all monthly, quarterly and ad-hoc communications related to the programme. Instruct your Front Desk team on the importance of capturing valid addresses in Enrolments are considered "Qualified Enrolments" when: The IHG Rewards Club membership number is entered in the guest information record in the hotel s Property Management System (PMS Loyalty Connect, Brilliant, Opera) AND in the guest s existing reservation within the HOLIDEX PLUS Reservation System. The enrolment date must be within the period from one day before check-in until one day after check-out. The stay must be at the same hotel as the enrolment and duplicate enrolments will not be counted as a Qualified Enrolment. Valid s are considered to be: o Those that are not duplicates in the IHG Rewards Club system. o They must be in standard format ). o Valid s must be active and able to receive s as determined by third party verification and receiving no bounce back messages from the IHG Rewards Club Welcome Enrolments phoned in or faxed in or entered into the system without a qualifying stay are not eligible in this incentive. 6. Qualified Enrolments will be determined at the sole discretion of IHG validation will be determined at the sole discretion of IHG in cooperation with StrikeIron a third party validation company. If fraudulent activity is detected, the Front Desk Employee and/or hotel responsible for the action will no longer be eligible to participate in the IHG Rewards Club 2016 Enrol for Rewards. 7. Each Front Desk Employee must use his/her unique IHG Rewards Club employee identification number when enrolling new members. Please note, employee identification numbers are different than personal IHG Rewards Club member account numbers. 8. If an employee does not know his/her assigned unique IHG Rewards Club employee identification number, he/she must immediately call the IHG Rewards Club Service Centre at: Tel: In UK: +44 (0) Calls cost 10 pence per minute from a BT Landline when dialed from the UK. Calls from other networks and 3

4 mobiles may cost more. All other countries will call the same number +44 (0) (International calling rates apply) Or 9. Front Desk Employees must obtain guest permission prior to enroling guest in IHG Rewards Club and/or entering their address into the system. Random enrolment audits are conducted by IHG Rewards Club on a monthly basis. Should any Front Desk Employee be identified as not having obtained guest permission or having enroled existing IHG Rewards Club members or addresses in the system, resulting in a duplicate membership or address or having otherwise misrepresented enrolments or addresses, the applicable Front Desk Employee and/or the applicable Hotel will be immediately disqualified from this Promotion. IHG will also investigate enrolments at hotels when a guest complains of having been enrolled without their knowledge or permission and, if the guest complaint is verified, the applicable Front Desk Employee and/or the applicable Hotel will be disqualified from the incentive programme and further action may be taken by IHG Rewards Club. 10. Throughout the Promotional Period, 500 IHG Reward Club points will be awarded for each Qualified Enrolment when the hotel meets their monthly Qualified Enrolment and valid targets. The IHG Reward Club points will be paid either directly to the Front Desk Employees or to be used as a Team prize (the election to be made at the discretion of the hotel s General Manager). Hotels will have to meet their monthly Qualifying Enrolment target and Valid Address goal or they will not receive any Reward Club points. For Example: Example Hotel A Monthly Enrolment goal = 30 Valid target = 30 Hotel A gets 45 QEs and 33 valid addresses Hotel A is awarded for 33 QEs with valid (33 x 500 points ea) Example Hotel B Monthly Enrolment goal = 30 Valid target = 30 Hotel B achieves 35 QEs and 28 valid addresses Hotel B does not earn the incentive because target was not met Approved adjustments to a hotel s quarterly enrolment standard will impact their monthly qualified enrolment and capture target for the incentive. Any approved hotel Enrolment Standard waiver status must be communicated to Enrol for Rewards prior to the 15th of the month in order to affect the following month s pay-out. (i.e. Enrol for Rewards must be notified of waiver status that impacts hotel standard enrolment targets by May 15 to affect June s pay-out). 11. General Managers that chose to redeem points for Team prize should leave all points in the hotel balance account in Source until they are ready to redeem a prize. Points should be deposited into the General Manager s IHG Rewards Club account when ready for a team purchase to be made Only the points needed for the prize should be moved from the hotel balance account to the General Manager s account IHG Rewards Club and Maritz (the vendor who manages all member and employee redemption fulfilment) may briefly hold large team redemption orders to confirm they are valid and approved Points moved and not used within two days of deposit in the General Manager s account will be considered to be fraudulent activity All points earned in the 2016 Enrol for Rewards programme must be distributed by 15 February 2017 or the hotel balance account will be depleted. 12. Only General Managers and Loyalty Champions assigned on Source have access to distribute awards. Once points have been deposited into an employee s IHG Rewards Club account, they cannot be transferred. 13. Monthly incentive IHG Rewards Club points due to employees at qualified IHG hotels will be issued either directly to the Front Desk Employees personal IHG Rewards Club Account or if the hotel has opted for a team prize, the points will remain in the hotel s balance account until ready to be redeemed, at which time they will be issued to the General Manager s IHG Rewards Club account. A Qualified IHG Rewards Club Enrolment Statement will be posted on the Enrol for Rewards website each month, detailing the amount of points each Front Desk Employee has earned for the period. For example, all Qualified Enrolments made in the month of March 2016 will be distributed on or before 30 April As a security measure, only the names of employees who have made an enrollment in the most recent month will appear on the distribution page. If a participating Hotel leaves the IHG system before the monthly incentive pay-out has been issued, the Hotel and its employees will not be eligible for the incentive payments. Front Desk 4

5 Employees must be employed by the Hotel and the hotel must be open in the IHG system at the time of pay-out. 14. The Loyalty Champion should record how Enrol for Rewards incentive points are spent and distributed in a separate tracking sheet. This should then be reconciled to the hotel enrolment account statement from the IHG Rewards Club website. This document should be reviewed and signed monthly by the General Manager, Financial Controller and/or Human Resources Manager to ensure these point awards are distributed fairly amongst the team and processed through payroll (depending on local legislation). 15. All incentive points will be subject to any local tax regulations and deductions if applicable. IHG will not take responsibility for any tax liabilities that may arise in relation to the Promotion; any tax liabilities will be the responsibility of the participating hotel. 16. It is the responsibility of the Loyalty Champion to ensure that Enrol for Rewards incentive points are distributed fairly and accurately amongst the front desk team. IHG Rewards Club will conduct regular system wide hotel audits and action will be taken against hotel management and staff who have not properly distributed rewards, including, but not limited to, withdrawal from the Enrol for Rewards programme. IHG Rewards Club will investigate any claims of incentives not being properly awarded to individuals or teams and, if found to be accurate, will take action against hotel management and staff who have not properly distributed awards up to and including terminating participation in the programme. 17. If a Front Desk Employee moves to another hotel within the IHG Rewards Club Family of Brands, his/her incentive awards earned under this Promotion must be forwarded to the new place of work if the hotel s General Manager has not opted for a Team prize. If the employee is terminated or resigns, his/her incentive points received by the hotel after his/her date of termination do not have to be distributed to the employee but, if not distributed to that employee,must be applied toward a 2016 Front Desk team award. 18. IHG reserves the right to add, modify, delete or otherwise change any rules and / or Terms and Conditions related to the Enrol for Rewards Programme at its sole discretion, with or without notice. All questions relating to the IHG Rewards Club Hotel Enrol for Rewards should be directed to the IHG Rewards Club Service Centre. askihgrewardsclub@ihg.com Tel: In UK: +44 (0) Calls cost 10 pence per minute from a BT Landline when dialled from the UK. Calls from other networks and mobiles may cost more. All other countries will use the same number +44 (0) (International calling rates apply) Or askihgrewardsclub@ihg.com. 19. All inquiries regarding prizes in the redemption catalogue and shipping information should be directed to Maritz. All redemptions through the Maritz site must adhere to the rules and terms of point redemptions as set forth by Maritz. 20. If your hotel would like to opt out of participation in the 2016 Enrol for Rewards Hotel Incentive please contact the IHG Rewards Club Service Centre. Tel: In UK: +44 (0) Calls cost 10 pence per minute from a BT Landline when dialed from the UK. Calls from other networks and mobiles may cost more. All other countries dial the same number +44 (0) (International calling rates apply) Or askihgrewardsclub@ihg.com. 5