PayFlex Quick Tip Guide - Paying your insurance premiums. How to use Pay Them

Transcription

1 PayFlex Quick Tip Guide - Paying your insurance premiums Did you know you can pay your eligible insurance premiums directly from your PayFlex Retiree Reimbursement Account (RRA)? It s true! You can use Pay Them to do it. Pay Them lets you pay your premium directly from your RRA. You can do it on a monthly basis or pay a lump sum. A lump sum can be a quarterly, semi-annual or annual premium amount. Your health plan might even give you a discount if you pay the lump sum. Before using Pay Them, you ll want to note that: The Pay Them feature is only available online. If you have your insurance premium deducted directly from your bank account, you should not use Pay Them. We can t process partial payments from your RRA. So be sure you have enough funds in your RRA to pay your premium amount. Some health plan providers require certain information on a check to process it. You may want to check with your provider about this. How to use Pay Them 1. After you login to the PayFlex member website, you ll see your RRA on the home page. 2. Under Account Actions, click on File a claim. Page 1 of 8

2 3. Select Pay Them. 4. Click the + symbol to add your health plan provider as a new payee. Complete all the required fields and click Save. Then click Next. Page 2 of 8

3 5. Enter your contact phone number. In the Patient Name field, enter your covered participant s name (for example, your name or the name of your spouse). Click Next. Page 3 of 8

4 6. Enter your claim details From the Expense Type drop down box, select Premium. From the Premium Expense Type drop down box, select your premium expense type (for example, dental or medical). Choose your payment frequency: Select one-time paymen to pay your monthly premium just once Select monthly paymen to set up a repeating monthly payment. If you choose monthly payment, we ll mail your monthly premium to your health plan provider each month. And you can tell us which day of the month to mail it. If you selected One-Time Payment, you ll need to: Enter your covered participant s name (for example, your name or the name of your spouse). Then enter your policy number and the beginning coverage date for your premium. In the Premium Amount field, you can enter your monthly premium amount or the lump sum shown on your bill. If you enter any other amount, we ll have to deny your request. Click Next. Page 4 of 8

5 If you selected Monthly Payment, you ll need to: Enter your covered participant s name and policy number. Select your first payment s coverage Month and Year. Enter your monthly premium amount. If you enter an amount greater than your monthly premium, we ll have to deny your request. Enter your requested first payment mail date. We ll mail each payment to your health plan provider on this day of the month. If your mail date falls on a holiday or weekend, we ll send payment the following business day. Select the number of monthly payments remaining for the year. Click Next. Page 5 of 8

6 7. Confirm what you entered is correct You can enter your address to get notices about your payments and claims. If you need to make any changes, click Previous. If not, click Next. Page 6 of 8

7 8. Check the signature box. Then choose how you want to submit your documents to us. You can upload a PDF document, JPG, GIF or PNG from your computer. Or, fax it to us. Your documents must include: Covered participant s name Premium type Coverage period Payment amount If you re uploading, be sure to save all of your documents to your computer. Your Pay Them session will timeout after 30 minutes of inactivity and the data you entered will be lost. If you re faxing documents, send them right away. This will help prevent a delay in processing your request. Page 7 of 8

8 9. Once you submit your request, we ll review it. If approved, we ll send payment to your health plan provider on the date you specified. Be sure to note, it can take us up to 10 business days from the date we receive your documents to mail the payment. Questions? If you have any questions, you can call us at (TTY: 711). We re here to help Monday - Friday, 8 a.m. - 8 p.m. ET, and Saturday, 10 a.m. - 3 p.m. ET. This material is for informational purposes only and is not an offer of coverage. It contains only a partial, general description of plan benefits or programs and does not constitute a contract. It does not contain legal or tax advice. You should contact your legal counsel if you have any questions or if you need additional information. In case of a conflict between your plan documents and the information in this material, the plan documents will govern. Eligible expenses may vary from employer to employer. Please refer to your employer s Summary Plan Description ( SPD ) for more information about your covered benefits. Information is believed to be accurate as of the production date; however, it is subject to change. PayFlex cannot and shall not provide any payment or service in violation of any United States (US) economic or trade sanctions. For more information about PayFlex, go to payflex.com PayFlex Systems USA, Inc B (10/17) Page 8 of 8