Manage your business accounts the easy way with AccèsD Affaires

Transcription

1 c00 Manage your business accounts General information about accounts and transactions c01 The tab groups menus of the chequing accounts, investments, RRSPs and loans registered in your business profile. It also leads to the menus required to generate your net position and financial summary reports. The tab opens the Transaction Accounts page for quick access to regular accounts. View your information on the Transaction accounts page, which is always up-to-date. You can also make online transactions that will be registered to your caisse account immediately or set them up to take place at a later date. You must take the following into account: Transactions amounts must be less than $10,000,000. The amount must be entered without spaces, commas or dollar sign ($). (e.g ). Together with your caisse, you have determined which folios and accounts are to be accessible through AccèsD Affaires, and which transactions are allowed. All of your business folios, in all caisses in the network, are eligible. It is possible to register folios that are not held by your company. For example, a head office could include the folios of its branch offices; a single proprietorship could include the personal folios of its owner. Your caisse has to obtain authorization from the folio holder before giving you access to it. It is possible to have access to folios in US currency (USD) and other foreign currencies. Only Canadian currency (CAD) bill payments and government remittances are permitted. If you are an administrator, you may consult this information in your business profile. Contact your caisse, to change the accounts or operations that are available to your business. Each user only has access to the functions, accounts and transactions that were selected by the administrator when creating the user file. Unlike Desjardins caisse accounts, access to VISA Desjardins accounts cannot be delegated to only a few. All users have access to the business VISA accounts. You can cancel a transaction anytime by clicking the Cancel button at the bottom of each confirmation page. 11

2 Transaction dates Transactions will not be entered in your accounts on Saturdays or Sundays. Even though AccèsD Affaires is available seven days a week, there are only five business days. Saturdays, our computer system uses Friday s date, and Sundays, it uses Monday s date. Our computer system does not change dates at midnight, but earlier in the evening. For instance, a transaction performed at 11 p.m. will be dated the following day. (The exact time of this change depends on the day.) The caisse s month-end depends on the following schedule: Month-end falls on a... Sunday Monday Tuesday Wednesday Thursday Friday Saturday The caisse s month-end is in the night from... Saturday to Sunday Monday to Tuesday Tuesday to Wednesday Wednesday to Thursday Thursday to Friday Saturday to Sunday Saturday to Sunday Online and deferred transactions You can set up transactions to take place immediately or at a later date. When you set them up to take place immediately, your caisse accounts are updated right away. You have access to the information in real-time, as though you were at the caisse counter. You can also set up transactions to take place later on, by selecting the date you want it to be completed. 12

3 Additional account information c01_1 Get additional account information Get additional account information under the Cash management tab (e.g.: balance available for cash outflow purposes, taking into account various hold on accounts.) The information pertains only to the account you are viewing. Example: A Personal Chequing Account - PCA lists the information separately from a Line of Credit LC1. Finding additional information 1. Click the Cash management tab. 2. Select an account (chequing, RRSP, investment or credit) and choose the appropriate menu. 3. In the Accounts column, click on the account number you want. A new page will open, listing additional information about the account. Changing or adding an account description 1. Select the Cash management tab. 2. In the Accounts column, click on the account number you want. A new page will open, listing additional information about the account. 3. On this new page, click on Add or modify next to the account name. 4. Enter your description and click Confirm. 13

4 Hold on account AccèsD Affaires now lists holds that have been placed on your accounts. Placing holds on accounts is a normal measure taken by the caisse following various transactions (e.g.: deposit of instruments at counter or ATM). Contact your caisse for more information. Important: The balance listed under the Cash management tab doesn t take into account any holds that may have been placed on the account. It s important to check the additional account information to find out how much is available for cash outflow purposes. If a hold has been placed on the account, details will automatically be displayed. If not, AccèsD Affaires will display $0 for holds. Hide the hold information by clicking Close details. AccèsD Affaires shows only holds that are placed only on Personal Chequing Accounts (PCA) and Regular Savings Accounts (RS). Amount available in account for cash outflows is the real balance that represents how much cash you can access in the account. 14

5 Latest transactions On AccèsD Affaires, you can quickly view the latest transactions that were made in your account in the past 31 days, which will help you quickly determine which transaction caused a hold to be placed on your account. For more information on your latest transactions(e.g.: modify period, sort by type of transaction, etc.), click the appropriate tab for your statements and search for a transaction. Authorized transit AccèsD Affaires now displays the authorized transit for your account. Amount determined by the caisse to allow members to have access to their funds immediately after a deposit. This amount is awarded based on the needs of each member. This amount is set by the caisse and based on each member s needs. 15

6 Applying for a business account c05 How it works You can apply for a new folio online on AccèsD Affaires. You must fill out the online application and forward it to your caisse. An advisor will then contact you to make an appointment to meet you and finalize the request. Important information Only the AccèsD Affaires primary administrator may apply for the account. The information that appears on the new folio application (company name, address, phone number, etc.) is the information on file for the company on AccèsD. You may change this information before submitting the application. The changes will appear on the application only. You may only apply for a new (PCA) Chequing account on AccèsD Affaires. You may open an account in Canadian or US dollars. Other foreign currencies are also available. The application may be submitted to a caisse other then the one where you currently have your account. You can go back to the previous step at any time to change information, up until the time you submit your application to the caisse. You cannot save your application. If you leave the application before completing it, any information entered will be lost. If you click on a tab to go to another AccèsD Affaires section, you will automatically leave the application and any information entered will be lost. You may cancel the application at any time by clicking on the Cancel button and confirming that you want to cancel application. Any information entered will be deleted and the application will not be submitted. If you need help completing your application, click on the Have us call you button in the upper portion of the form. 16

7 Fill out the business account application 1. Click on the Open a new CAD or USD account link in the upper portion of the page under the tab or by clicking on Accounts in the left-hand menu under the Business tab. 2. A new page will appear. Under Step 1, click on the Fill out the application button. 17

8 3. Fill out Section 1 - Contact Make sure you fill in every required field before you move on to the next step. The information displayed is that of the primary administrator on file in your AccèsD Affaires business file. Be sure to validate the information and make any necessary corrections. 4. Fill out Section 2 - Business Make sure you fill in every required field before you move on to the next step. The information displayed corresponds to the information on file in your AccèsD Affaires Business file. Be sure to validate the information and make any necessary corrections. 18

9 5. Fill out Section 3 - Other information Make sure you fill in every required field before you move on to the next step. As for the non-required fields, be sure to fill out any which apply to your type of business or for which you have the information requested. 6. Fill out Section 4 - Caisse By default, the name of the caisse in which your AccèsD Affaire rate folio is open will be selected. To change the caisse, click on Select a caisse. Follow the search tool instructions to find the desired caisse. When the caisse name appears, click on it to change the field. If you have already discussed your application with a caisse advisor, enter his or her name in the appropriate field 19

10 Fill out section 5 - Financial needs Indicate the currency in which you want to open the account. To open a foreign currency account, you must have an account in Canadian dollars. By checking Other currency, you can select a currency from the dropdown menu. You can apply for more than one account. You can confirm this information when an advisor contacts you to finalize the account opening procedure. Indicate any other information requested that applies to your application. When you have completed the form, click on the Submit button. Once the application has been sent, a message will be displayed confirming that your application was submitted to the selected caisse. A confirmation number will also be provided. You may make a note of it for reference. Complete the following steps 1. After sending in your application, download the Appendix in Step 2 and fill it out. The list of documents to provide varies from province to province. Please therefore select the province in which your company operates. 2. An advisor will contact you within 48 business hours to make an appointment to meet with you. 3. After setting an appointment time, you can download the list of documents to bring with you to the meeting (Step 3) based on the province in which your company does business. 20

11 Funds Transfers c02 How it works Transfers: periodically transfer funds between accounts Make your life easier and use AccèsD Affaires to transfer funds between accounts held at your caisse or at different caisses. You can make transfers between your chequing, regular savings, and /or your Business Freedom Solutions Line of Credit accounts. Use AccèsD Affaires to determine or change your transfers You can even program your transfers in advance and select the frequency you want: daily weekly every two weeks monthly bimonthly (the 15th and 30th of each month) quarterly semi-annually annually Fast, user-friendly and safe Access rights Transactions involving fund transfers can be signed electronically by one or more people. (There may be more than two signers in the company). Users may only access the features, accounts and transactions that the administrator chose when their user files were created. How to register Generally, the service, including transfers, cash advances and line of credit refunds, is activated when the AccèsD Affaires file is opened. If this is not the case, only your caisse or AccèsD Affaires services can activate these features for your company. User fees Contact your account manager or AccèsD Affaires for rates. Several advantages A summary of your transactions is displayed at the end of each session and will provide a confirmation number for every transaction that was carried out. This summary is printable so you can keep it for your records. Cut back on paperwork and manual processing. View all of your company accounts in a wink. Option of including all of your personal accounts in the company file (chequing account, line of credit, loans, VISA Desjardins). The following information is provided for each account: the account balance in Canadian or U.S. funds; deductions, available line of credit for this account and account balances in one or several caisses. Access anytime, anywhere. Conduct your business anytime and anywhere in the world. 21

12 Making a funds transfer Select the tab, then Transaction accounts. For a one-time transfer 1. Select the source account and the target account. 2. Enter the amount as well as the date. Then, select the frequency. 3. Click on the Validate button. Making multiple inter-currency transfers 1. Enter the amount(s) next to the appropriate accounts of the same currency. 2. Enter an asterisk (*) after the amount in the To column so the system converts the amounts. 3. Select a frequency, then click on the Validate button. Note: that the same transaction can be made in the reverse, that is, a transfer can be made from one account to several accounts. 22

13 Paying your line of credit Your payment will be processed in the following manner. The payment will be applied only to the principal, up to the total amount you want to pay back. This is to your benefit because: it restores your line of credit; the interest is based on the principal; by reducing the principal, you reduce the interest. If your payment covers the whole principal, we will apply the surplus to the accrued interest. To make a payment to your line of credit 1. Select the tab, then Transaction accounts. 2. Select the account from which you wish to make the payment by clicking the corresponding radio button in the From column. 3. Select the line of credit account you wish to pay by clicking the corresponding radio button in the To column. 4. Enter the amount of the transaction in the Amount field, under the list of accounts. 5. Select the frequency (Immediately/Online) in the dropdown menu, and enter the transaction date. Line of credit payments are always made immediately. 6. Click on the Validate button to go to the confirmation page. Making a VISA Desjardins cash advance To make a VISA Desjardins cash advance 1. Select the tab, then Transaction accounts. 2. Select the account from which you wish to make the payment by clicking the corresponding radio button in the From column. 3. Select the account into which the advance should be deposited. For VISA Desjardins cash advances, you can only select a chequing account (PCA) or a regular savings account (RS) in Canadian funds. 4. Enter the amount of the transaction in the Amount field, under the list of accounts. 5. Select the frequency (Immediately/Online) in the dropdown menu, and enter the transaction date. VISA cash advances are always made immediately. 6. Click on the Validate button to go to the confirmation page. Paying a VISA AccordD Plan 1. Select the tab, then Transaction accounts. 2. Select the account from which you wish to make the payment by clicking the corresponding radio button in the From column. 3. Select the accord D plan you wish to pay by clicking the corresponding radio button in the To column. 4. Enter the amount of the transaction in the Amount field, under the list of accounts. 5. Select the frequency (Immediately/Online) in the dropdown menu, and enter the transaction date*. To complete the transaction immediately (online): select Immediately/Online To program the transaction for a later date: select the frequency and Just once and enter the transaction date. 6. Click on the Validate button to go to the confirmation page. * When you pay your accord D plan online, the balance is updated immediately. In some cases where contact with VISA Desjardins headquarters is interrupted, a few hours may pass between the time your payment is programmed and the time your accord D plan is updated. Just click on the VISA account number at the tab for the date your payment was received. 23

14 Pending transactions Viewing, modifying or deleting a pending transaction Use this function to view your pending account transactions or your government remittances. To view a pending transaction 1. Select the tab. 2. Then select Transaction accounts. 3. Select the appropriate account in the Pending column. 4. Click on the List button. The Pending transactions page lists the transactions that will be made by your business. Sorting the table 1. Use the Display dropdown menu to select the type of transaction that should appear in the table (all transactions pending, transfers pending and bill payments pending). 2. Select the sort criterion from the In order of list. 3. Click on the Display button. Modifying a pending transaction 1. Click on the radio button next to the appropriate transaction. 2. Click on the Modify button and a new page will appear. Deleting a pending transaction 1. Click on the radio button next to the appropriate transaction. 2. Click on the Delete button and the selected transaction will be removed form the table. 24

15 Description of the fields: Field Frequency and date From To Amount From ($) Amount To ($) Origin Description Frequency and date of the next transaction Caisse, folio and account where the money will be withdrawn For a transfer: caisse, folio and account where the money will be deposited For a payment: organization to whom the payment will be made Withdrawal amount Deposit amount If your company is a member of Caisse centrale Desjardins and registered for the Reconciliation/consignment service: The Origin column is at the left side of the table. For manually-saved transactions, there is no value in this column. When you send cheques before their issue date, the transfer from the main account to the CC account appears in the table of pending transactions; the Origin column then contains the notation Transmission. The transfer will automatically be done on the date of the next transaction. This transfer cannot be changed or deleted. Questions/Answers Questions Why use the service if I can make all these transactions at an ATM? My company is small and I don t make enough transactions to merit the service. I don t want my accounting clerks to have access to account balances. One of my employees already takes care of this kind of transaction. Answers The service will save you time and help you avoid waiting in line. No company is too small to benefit from the AccèsD Affaires service. In fact, saving time is more important than the size of the company. As the primary administrator for your AccèsD Affaires file, you can assign access rights to whomever you choose for each account. Your employee can use AccèsD Affaires in whatever capacity you choose, which will free up his or her time and increase productivity. Would you like additional information about this function? ACCÈSD A 25

16 Technical information Deferred transfers You should register, modify or delete your pending transactions at least two days before the expected transaction date. After that, it is still possible to manage your pending transactions, but you must keep in mind the following restrictions: Adding a deferred transfer: The addition must be made at least one business day before the transaction is to be carried out. AccèsD Affaires will inform you of the nearest date on which the transaction can be carried out. Deleting a pending transfer: It is possible to delete a transaction that was planned for the same day, as long as it is eliminated before 6 p.m. AccèsD Affaires will inform you if it is impossible to delete the transaction. Modifying a pending transfer: It is possible to modify a transaction that is planned for the same day, as long as it is done before 6 p.m. You must specify the date of the next transaction, which may be the following day, at the earliest. AccèsD Affaires will inform you of the closest date on which the transaction can be carried out. Automatic use of line of credit for deferred transfers: In the case of a deferred transfer, if the source account is a regular account linked to a line of credit, check the Use LC box if you want the line of credit to be used if the regular account funds are insufficient. If you don t check the box and the regular account funds are insufficient at the time of the transaction, the transaction will not go through. Transfer processing dates When is a pending transaction processed? You decide. But, since there are only five business days per week, some transactions may not be carried out on the date you choose. If the transaction falls on a... It will be carried out in the evening of... The transaction will be dated on... Sunday Monday Monday Monday Monday Monday Tuesday Tuesday Tuesday Wednesday Wednesday Wednesday Thursday Thursday Thursday Friday Saturday Friday Saturday Monday Monday 26

17 Net position Use the net position simulation service to get a PDF report of your company s business standing, which can help you make investing and cash management decisions. Create up to 21 models, where each model is a grouping of personal or business accounts that you want to use to determine your net position. Select from your loans, chequing and savings accounts, and VISA products to generate a net position report. Create models for the net position simulation To create your models: 1. Select Manage models. 2. Click on Add a model. 3. From the accounts registered in your AccèsD Affaires file, select the ones you want to include in the model. By default, scheduled transactions for each selected account are included. 4. Choose a title for your model. 5. Click on the Validate button to confirm and add the model to you list. You can also modify or delete a model. Generate your net position report Use this function to determine your net position on a given date, using the models you created. 1. Select the model you want to use to generate your report. 2. Enter the period you want to consider for your net position. 27

18 3. Select the desired CAD or USD exchange rate. You can also enter an exchange rate that is different from the current rate. 4. Enter, if required, additional amounts for cash inflow and outflow. 5. Select the report format (Summary or detailed). 6. Click on the Validate button to generate your net position report. The following transactions are not taken into consideration for net position reports: Direct deposits, preauthorized withdrawals, payroll transactions and Can-Act government remittances. You can enter the values manually as additional cash inflow and outflow. The primary administrator may delegate access to this service to another person in your company or to a third party. However, the third party may not create models and may only generate a report for the accounts he or she has access to. The net position reports are confidential. Only you and other authorized users have access to them. 28

19 Financial summary The Financial summary provides online access to a PDF report of the assets and liabilities in your AccèsD Affaires file. Select the desired currency for your financial summary or manually enter a CAD or USD conversion rate. Generate your financial summary Use this function to get a financial summary of your AccèsD Affaires file. It lists all the assets and liabilities in your AccèsD Affaires file, whether they belong to you personally, to your company, to a subsidiary or to a third party. 1. Select a currency (CAD or USD) for the desired exchange rate. 2. You can also manually enter an exchange rate. 3. Click on the Validate button to confirm the information and get your financial summary. The primary administrator may delegate access to this service to another person in your company or to a third party. However, the third party may only get the financial summary of the company using the accounts he or she has access to. The financial summary results are confidential. Only you and other authorized users have access to them. 29

20 Account consolidation c03 The account consolidation service allows you to view the details of the balance of each account included in your company s account consolidation, whether it be in Canadian or U.S. dollars, as well as of the funds available for consolidation 1, if applicable. The account consolidation service also allows you to get net result interest calculation reports online. The reports, available in both summary and detailed versions, display data of the last 18 months, for a maximum of 31 days at a time. The reports are available in CSV format so they can be imported into the software of your choice, (e.g. Excel) or printed out. Primary administrators may delegate the account consolidation service to another user. 1. Funds available for consolidation are made up of all account credit balances less any funds the caisse is authorized to temporarily withhold, less any account debit balances, plus any line of credit available balance. Funds available for consolidation are calculated in real time over the course of the day after each monetary transaction made in any of the consolidated chequing accounts. Select an account consolidation From the left-hand menu, select Account consolidation to view all your company s account consolidations and their status. Select the account consolidation for which you d like to view details. 30

21 View details of an account consolidation The Account consolidation Details page displays account consolidation information as of today s date. The information displayed varies according to whether it is an account consolidation with funds available for consolidation or without funds available for consolidation. If applicable, funds available for consolidation are displayed in real time. 31

22 View interest calculation reports (interest on net credit results) The Account consolidation Details page gives you 2 options with which to access interest calculation reports: the View interest calculation reports link in the upper right-hand portion of the screen, or the View interest calculation reports button at the bottom of the page. Select the time period for the interest calculation. Calculation of daily net result interest is performed: around 7:00 a.m. Tuesday to Friday, for the end-of-day net result of the previous day around 7:00 a.m. Sunday, for Friday, Saturday and Sunday net result Interest is tallied daily in the consolidation master account, and credited or debited on the first business day of the following month, as appropriate. Net result interest calculation reports display data of the last 18 months, for a maximum of 31 days at a time. Summary and detailed reports are available in CSV format so they can be imported into the software of your choice, (e.g. Excel). Summary reports are also available directly on-screen. CSV reports are opened with the following file name by default: E.g. S [1].csv, where: S stands for summary report is the 6-digit account consolidation number stands for the day s date (year, month, day) stands for the time report was requested (hour, minute, second) Special note: To save the report in Excel format (.xls), user must first delete the following information from the file name: [1]. 32

23 Example of a summary net result interest calculation report Summary reports are available directly on-screen or in CSV format. Detailed reports are available in CSV format only. 33

24 Stop payment c04 Description Use the Stop Payment feature to stop payment on one or more cheques (CCQ) or preauthorized payments (DW). A stop payment instructs your caisse not to honour a scheduled payment. Fast, easy to use and secure Authorization The feature is available to AccèsD Affaires users who already have access to the Funds Transfers feature, regardless of their category (primary administrator, secondary administrator or employee). Administrators can delegate the Stop Payment feature to users of their choice by first granting them access to the Funds Transfers feature. For business folios requiring two signatures A second signature is required to process a stop payment. The stop payment fee will only be charged once the second signer authorizes the stop payment in AccèsD Affaires. AccèsD Affaires mobile Remember: the second signature feature is available from any compatible mobile device. Users can make stop payments on the full site, then operations can be approved on the mobile site. Foreign currency A stop payment order may be placed on one or more cheques drawn on Canadian currency (CAD) or U.S. currency (USD) accounts. However, stop payments cannot be made on preauthorized payments in a U.S. dollar account. How to get this service Users can access the Stop Payment feature from the tab, as soon as they are granted access to the Funds Transfers feature in AccèsD Affaires. Fees See the most up-to-date fees. 34

25 Several advantages This feature is available anytime and anywhere. You can make a stop payment from anywhere in the world whenever AccèsD Affaires is available: 24/7, except on Sunday mornings between 2 and 6 a.m. Making a stop payment in AccèsD Affaires saves you a trip to your caisse or a phone call: the stop payment is completed immediately. You can monitor stop payments directly in AccèsD Affaires, whether they were made by you, by your employees or your caisse. Making a stop payment 1. Select the tab, then Stop payment in the left menu. 2. This first page shows any existing stop payments on pre-authorized payments or cheques. If no stop payments are shown, this means that there are no stop payment orders being processed. In that case, the notice No stop payment orders have been placed will be displayed. 35

26 Making a stop payment on one or more pre-authorized payments 1. Click on the Add a stop payment link at the top or the Add a stop payment button on the bottom of the table. 2. Read the instructions. 3. In the Account column, choose the account in which you wish to make a stop payment. 4. In the Payee name field, select the payee from the dropdown list. If the payee is not in the list, select Other and enter the payee name in the field. 5. In the Amount field, select the appropriate option In the Select the pre-authorized payment(s) section, select the appropriate option depending on whether the stop payment should apply to one or more pre-authorized payments, then select the date(s). 7. Click on Validate. 8. Verify the stop payment details. 9. Carefully read the legal clauses, check the box beside each confirmation statement, then click on Confirm. 10. A confirmation number will appear and the stop payment order will show up in your list of existing stop payments See the Questions/Answers section for more information. 2. Except for two-signature accounts, which will need to be approved in the Sign tab. The stop payment will only appear in the list once it is signed. 36

27 Making a stop payment on one or more cheques 1. Click on the Add a stop payment link at the top or the Add a stop payment button on the bottom of the table. 2. Read the instructions. 3. In the Account column, choose the account in which you wish to make a stop payment. 4. In the Payee name field, enter the name of the cheque recipient for the payment you wish to stop. 5. In the Amount field, enter the amount of the cheque on which you wish to stop payment In the Select the cheques(s)... section, select the appropriate option depending on whether the stop payment should apply to one or more cheques, then select the date(s). If you know the cheque number, enter it in the Cheque no. field. 7. Click on Validate. 8. Verify the stop payment details. 9. Carefully read the legal clauses, check the box beside each confirmation statement, then click on Confirm. 10. A confirmation number will appear and the stop payment order will show up in your list of existing stop payments For a series of cheques, amounts must be identical for each cheque. 2. Except for two-signature accounts, which will need to be approved in the Sign tab. The stop payment will only appear in the list once it is signed. 37

28 Modifying a stop payment on a pre-authorized payment or cheque Important: Stop payments can only be modified before 5 p.m. on the day they are made. 1. Select the stop payment from the list of existing stop payments. 2. Click on the Modify button. 3. Make the changes (payee name, amount, date, etc.). 4. Click on the Validate button. 5. Verify the stop payment details to be sure your changes appear. 6. Carefully read the legal clauses and check the box beside each confirmation statement. 7. Click on the Confirm button. 8. A confirmation number will appear and the modifications requested will be immediately applied Except for two-signature accounts, which will need to be approved in the Sign tab. The stop payment will only be modified once authorized. Deleting a stop payment on a pre-authorized payment or cheque 1. Select the stop payment from the list of existing stop payments. 2. Click on the Delete button. 3. Verify the stop payment details. 4. Carefully read the legal clauses and check the box beside each confirmation statement. 5. Click on the Confirm button. 6. A confirmation number will appear and the stop payment will be immediately deleted Except for two-signature accounts, which will need to be approved in the Sign tab. The stop payment will only be deleted once authorized. Technical information Stop payments: can be made on one or more pre-authorized payments or cheques cannot be made via AccèsD Affaires for cheques drawn on a line of credit (you must contact your caisse) cannot be made on a certified cheque cannot be made on a payment for a loan held at a caisse can be deleted, even if they have been processed by the caisse can only be modified before 5 p.m. on the day they are made are charged directly to the account in which they are made (please make sure you have the necessary funds to cover a stop payment fee before you make one) 38

29 Stop payments on pre-authorized payments: can only be made on payments scheduled to occur after today s date can only be made on payments scheduled to occur up to 12 months following today s date will be removed from the list of existing stop payments 372 days after they are made can only be made Canadian currency (CAD) accounts Stop payments on cheques: can be made on one or more cheques that have not yet been cashed and that were drawn no more than six months ago (period for which cheques are valid) cannot be made on a series of cheques to a same payee if the payment amounts are different (you must make a different stop payment for each cheque) will be removed from the list of existing stop payments 190 days after the date the cheque was drawn can be made in Canadian currency (CAD) and U.S. currency (USD) accounts Stop payments for two-signature accounts: automatically generate a request for an authorized signature in AccèsD Affaires or AccèsD Affaires mobile are only completed once a second authorized signature is saved must be signed before the date of the cheque or the pre-authorized payment to be stopped, otherwise the stop payment will not be made. 39

30 Questions and answers Questions What is a stop payment? I want to make a stop payment on a cheque drawn on my line of credit (SCH, special cheque). Can I do it in AccèsD Internet? Can I stop payment on a certified cheque? I want to stop payment on several cheques for different amounts to the same recipient. Can I make a single stop payment or do I need several? Can I stop payment for a loan held at a caisse? I want to place a stop payment on a pre-authorized payment, but the payee's name doesn't appear in the dropdown menu under Payee name. Why? What do Known and Unknown mean for stop payments on pre-authorized payments? Answers A stop payment order tells your caisse to refuse payment on a cheque (CCQ) or a pre-authorized payment (direct withdrawal, DW). No. To put a stop payment on a special cheque (drawn on a line of credit), you must contact your caisse. No. A stop payment cannot be placed on a certified cheque. For a stop payment on a series of cheques to be valid, the series must be payable to the same recipient and must be in the same amount. Only the dates can be different. If these criteria are not met, you will need to place a separate stop payment for each of the cheques. To stop payment on a loan or to postpone payment of a loan, you must contact your caisse advisor in person. The list in AccèsD Internet only includes payees that have already received a pre-authorized payment from your account at the caisse. If the organization hasn t yet made a pre-authorized withdrawal from your account, you will have to select Other and enter the payee name in the field provided. You should select Known if you know the amount of your pre-authorized payment each month and this amount never changes. In that case, a stop payment will be placed on that amount only. You should select Unknown if you don t know the amount of your pre-authorized payment each month, either because it is variable or because it hasn t yet been determined. Important note about pre-authorized payments: If you make a stop payment and select Unknown for the amount, you will no longer have the option to make a second stop payment for the same payee, even if you know the amount and if the date is different. 40

31 Can I stop payment on a cheque that will be cashed several months from now? Or on a pre-authorized payment that will be withdrawn several months from now? You can stop payment on a cheque that will be cashed anytime in the next 12 months. However, stop payments on pre-authorized payments can only be placed on the next payment. E.g.: Two pre-authorized payments are scheduled for June 1 and July 1. In May, you cannot make a stop payment on the payment scheduled for July 1, unless you make a stop payment on a series of preauthorized payments, including the payments on June 1 and July 1. I placed a stop payment in AccèsD Internet a few days or weeks ago, but I can't see it in the list of existing stop payment orders. Do I need to place it again? Stop payments on cheques are automatically deleted 190 days after the date the cheque was drawn. Stop payments on pre-authorized payments are automatically deleted 372 days after the date the stop payment order was placed. However, the caisse may delete a stop payment upon request by the member or once the cheque has been processed. For details, contact your caisse advisor. What should I do if I make a mistake when placing a stop payment? You can modify a stop payment on a pre-authorized payment before 5:00 p.m. on the day of the scheduled payment and you can modify a stop payment on a cheque at any time, without having to pay additional charges. If you need to modify a stop payment requested at an earlier date, you must delete the stop payment and create a new one (an additional fee will be charged). I have a two-signature account and I forgot to sign to authorize a stop payment or a modification/deletion of a stop payment before the date of the payment. Will I be charged a fee? I see several signature requests for the same stop payment. Do I need to sign them all to confirm the stop payment order? No. The fee for a stop payment is only charged once the second signer authorizes the order. No. This situation only occurs if you made several modifications to a stop payment on the day you placed it. Only the most recent signature request needs to be signed to confirm the stop payment order. You can delete all the other signature requests by selecting them and clicking on the Refuse button. 41