Single Window Services: Models, International Experiences and the Country Case of Brazil s Cadastro Único

Transcription

1 Welcome to the webinar Single Window Services: Models, International Experiences and the Country Case of Brazil s Cadastro Único organised by GIZ

2 socialprotection.org presents: Single Window Services: Models, International Experiences and the Country Case of Brazil s Cadastro Único Presenters: Martina Bergthaller, Independent Consultant Marcos de Souza e Silva, General Coordinator for Planning and Monitoring, the Ministry of Social Development (MDS), Brazil Discussant: Valerie Schmitt, Deputy Director, Social Protection Department, ILO Geneva Veronika Wodsak Bureau International du Travail (BIT-ILO) Moderator: Alicia Spengler, Advisor, the Sector Initiative for Social Protection, Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH

3 Submit your questions to the panellists Simply type them in the

4 Single Window Services: Models, International Experiences and the Country Case of Brazil s Cadastro Único Moderator Alicia Spengler Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH Alicia is advisor at the Sector Initiative for Social Protection at Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH. She is a professional with fifteen years experience in project management with strong familiarity with advocacy and networking. She has worked with a range of stakeholders including: bi- and multilateral Organizations (UN System, German Cooperation), international and local NGOs, academic research centres and policy think tanks. Technical areas of expertise include social protection, ICT4D, community development, financial inclusion and education, electronic money and payment systems. She has a master from University of Cologne in Politics and Economics with a focus on the Latin American Region and a post-graduation in HR management. She has been working in different developing and emerging countries in Latin America.

5 Single Window Services: Models, International Experiences and the Country Case of Brazil s Cadastro Único Presenter Martina Bergthaller Independent Consultant Martina is an independent consultant, specializing in the design, implementation and evaluation of social protection policies and programmes, with a focus on social assistance and single window service models to improve access to social protection. She holds a Master s degree in Political Science and a Master s degree in Development Studies from the University of Vienna and is currently finalizing a joint Master s degree in Comparative Social Policy and Welfare. Before becoming an independent consultant, Martina worked for various social protection programmes of the Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH. She brings experiences from social protection work in a range of Asian and Latin American countries, such as Indonesia, India, Pakistan, Ecuador and Mexico.

6 Single Window Services: Models, International Experiences and the Country Case of Brazil s Cadastro Único Presenter Marcos de Souza e Silva the Ministry of Social Development (MDS) Marcos is a planning analyst in Brazilian federal government, currently working as a general coordinator for planning and monitoring on the Ministry of Social Development. He has an MBA in Social Policies Management.

7 Single Window Services: Models, International Experiences and the Country Case of Brazil s Cadastro Único Discussant Valerie Schmitt ILO Geneva Valerie is the Deputy Director, Social Protection Department, ILO Geneva. She is also leading ILO s Flagship programme on building social protection floors for all. She holds a Master of Advanced Studies (first year of doctoral studies programme) in quantitative economics from Paris Sciences Economiques (Laboratoire du Delta) and a Master of Business Administration with honours from HEC (Europe's highest ranked MBA programme by the Financial Times). She has 20 years of progressively responsible professional experience in the field of social protection, combining both headquarters and field experience in various types of organizations: the ILO at HQ, in Africa and Asia, the corporate sector in France, and a NGO in Africa.

8 Single Window Services: Models, International Experiences and the Country Case of Brazil s Cadastro Único Discussant Veronika Wodsak BIT-ILO Veronika is an expert for ILO. In 2012, she worked for the Social Protection Floor Recommendation s commission (n. 202). Veronika holds a Master's degree in International Politics from the Queen's University, Canada. She has experience in the field of development cooperation in India, Ghana and Honduras.

9 International Experiences with Single Window Services (SWS) in Social Protection Results of a comparative study and a peer-to-peer learning workshop conducted by GIZ on behalf of BMZ Martina Bergthaller Independent consultant Seite 9

10 Outline of the presentation Introduction: The Single Window Service (SWS) concept What are SWS for social protection? Basic elements of SWS Benefits of SWS The three SWS models Scope of the models Country examples Comparison of models: demand and supply side benefits Key design and implementation considerations Seite 10

11 Introduction: Single Window Services (SWS) for social protection Seite 11

12 What are Single Window Services (SWS) for social protection? Single window services for social protection = integrated social service delivery in the form of contact points for (potential) beneficiaries of social protection programmes and other social services at local level. - One window for clients to increase access to SP programmes by providing information, referral services, support with applications, etc. for various programmes - Devolved programme functions to the SWS by institutions responsible for various programmes, such as application handling, assessment, registration and management Seite 12

13 Basic elements of SWS for social protection Source: Ramkissoon, S. (2016). Integrated Public Service Delivery for Social Protection: International Experiences with SWS, commissioned by GIZ Seite 13

14 Benefits of the SWS approach Demand-side benefits Supply-side benefits Long-term system benefits Improving access to needs-based social protection services Seite 14

15 The three SWS models Seite 15

16 SWS models: scope of services offered One-Stop-Shop Single Referral Point Single Entry Point Information/ Awareness Assessment Application Follow-up Enrolment (Provision) Referring Verification & application support Application processing & enrolment Source: Ramkissoon, S. (2015). Integrated Public Service Delivery for Social Protection: International Experiences with SWS, commissioned by GIZ Seite 16

17 Uzbekistan: SWS* Tajkistan: SWS* Mongolia: OSS China: SPCSs Brazil: CU & CRAS Karnataka/ India: SWSCs* Cambodia: SSDM* Chile: S&O Southern Africa: Community referral mechanisms South Africa: ICROP Punjab/ Pakistan: CFSCs* KP/ Pakistan: OWOs* Indonesia: SLRT* Sragen/Indonesia: UPT-PK Countries marked with asterisk (*) are running pilots Seite 17

18 Comparison of demand-side benefits of different models Single Referral Point Single Entry Point One Stop Shop (OSS) Awareness strengthening Close physical proximity to clients Application point closer to clients Reduced indirect costs Improved access to required documentation Simplified application process/requirements Reduced risk of having to pay illegal fees Increased transparency of selection process Contribution to reasonable processing times Seite 18

19 Comparison of supply-side benefits of different models Reduced duplication of administrative and outreach costs Reshuffled distribution of tasks across organisational structure Linkages and information sharing between programmes and units Single Referral Point Single Entry Point One Stop Shop (OSS) Seite 19

20 Expected investment costs vs. benefits for customers by model Investment Costs (MIS, buildings, training) Single Referral Point Single Entry Point OSS Benefits for citizens (distance to services, no. of visits, outreach, facilitation support, application handling by case manager etc.) Seite 20

21 Expected Investment costs vs. operational cost savings by model Investment costs (MIS, buildings, training) Single Referral Point Single Entry Point OSS Operational cost savings through higher efficiency & reduction in duplicative activities Seite 21

22 Key considerations for the design and implementation of SWS Seite 22

23 Key considerations (1) Define standard operation procedures Training and placement of staff at the SWS Information and outreach mechanisms Integrated systems of information management 17/05/18 Seite 23

24 Key considerations (2) Assess functionality, performance & outcomes (M&E) Strengthen Vertical integration Strengthen Horizontal integration Apply a modular approach 17/05/18 24 Seite 24

25 Sources Seite 25

26 Thank you! Contact: Seite 26

27 The Unified Registry for Social Programs of the Federal Government (Cadastro Único)

28 WHAT IT IS A tool for identification and socioeconomic characterization of brazilian low-income families that is used for selecting families and individuals for social programs and policies Monthly per capita family income up to ½ minimum wage or Monthly total family income up to 3 minimum wages

29 AND... It is a strategic tool for coordinating the social protection network. It also allows data communication among various areas and levels of government. By sharing administrative information, government permits beneficiaries to access a bundle of policies rather than just one.

30 INFORMATION CONTAINED IN UNIFIED REGISTRY 40 questions about households and families 60 questions about documents, schooling, work and income Concepts used in official statistics + specific questions to identify vulnerabilities Avaiable in portuguese, english and spanish for download at wwp.org.br

31 UNIFIED REGISTRY S DIMENSIONS Legislation Social Policies Unified Registry Online system Registration net in all brazilian municipalities

32 OBJECTIVES Identify and characterize the most socially vulnerable segments of the population; Facilitate the construction of a social promotion and protection network that articulates the existing policies in the territories, prioritizing the offer of services to families in vulnerable situations; Work as a planning tool for public policies focused on low-income families; Allow the creation of indicators that can reflect the poverty and vulnerability dimensions of the different territories.

33 ACTORS INVOLVED, MAINLY MDS (Ministry) Legal framework Generate information for all governments (Co)finance updates Assign the Social Identification Number (NIS); Maintain the on-line system Send all registration forms to the municipalities Caixa (operating agent) Municipalities Inclusion of new families and update of existing family data Identify areas where lowincome families live Continuous training on the Unified Registry Collection of data from families through home visits Supporting the improvement of municipal infrastructure Developing strategies to civil documentation Implementation of active search strategy States

34 Federal Programs that use the tool in order to select beneficiaries: Bolsa Família Program (PBF); Continuous Cash Benefit (BPC) Program; Social Tax for Eletric Energy; Program for Development of Rural Productive Activity; Child Labor Erradication Program; Housing Programs (MCMV); Senior Citizen ID; Cistern Program; Youth ID ; Fee waiver for civil service tests; Free Pass Program; Popular Telephone Program; Retirement pension for low-income citizens; Bolsa Verde Program; Among others

35 UNIFIED REGISTRY S NUMBERS Source: Unified Registry, december/ ,000,000 25,000,000 20,000,000 26,946,898 15,000,000 22,142,499 10,000,000 5,000,000 0 Registred families at Single Registry Low income families

36 DISTRIBUTION OF FAMILIES REGISTERED, BY RANGE OF MONTHLY HOUSEHOLD INCOME PER CAPITA Source: Unified Registry, december/ % 17.80% 46.56% 12.80% Until Extreme Poverty Line Until 50% of minimum wage Until Poverty Line Over 50% of minimum wage

37 WHERE TO FIND MORE INFO? The website is only available in portuguese for this presentation it was translated by Google

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41 December/ 2017 More updated month avaliable Choose state and, optionally, a city Choose two variables, one for line and the other for the column Its optional to choose a filter variable How do you want the data to be presented?

42 Amount of families with and without members with disabilities by total family income living in urban areas of DF in december/2017

43 WHERE TO FIND MORE INFO ABOUT MDS POLICIES WWP- World Without Poverty Brazilian Learning Iniciative

44 Thank you! Thank you! Unified Registry Departament

45 Submit your questions to

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47 Thank you for joining Single Window Services: Models, International Experiences and the Country Case of Brazil s Cadastro Único Make sure to answer our webinar survey, available after the session!

48 Thank you for joining the webinar Single Window Services: Models, International Experiences and the Country Case of Brazil s Cadastro Único