All figures, unless otherwise stated, are from YouGov Plc.

Transcription

1 p102q1. And how often do you actually use your mobile broadband 3G connection? Return to TO Sample Size: 2552 Fieldwork: W13 Total M device M Unweighted ase ase Daily % 29% 39% 44% 3 to 6 times a week % 20% 24% 26% Once a week % 11% 11% 10% Once a fortnight % 7% 5% 3% Once a month % 11% 6% 8% Once in 3 months % 9% 5% 3% Once in 6 months % 7% 3% 2% Less than once a year % 3% 1% 1% Never % 1% 3% 1% Don't know % 3% 3% 1%

2 p95q1. How much do you pay the mobile operator each month to access the internet through $p16q1? This should be the total amount paid each month and include charges for any usage over and above the inclusive monthly usage allowance. roadband type M device M Unweighted ase ase: All M Less than 5 per month % 12% 16% 5.00 to 9.99 per month % 15% 17% to per month % 18% 25% EFG to per month % 9% 10% to per month % 9% 7% to per month % 6% 6% to per month % 5% 3% per month or more % 4% 1% Not applicable - I do not pay % 10% 7% Don't know % 13% 7% Net: Top 3 ox % 14% 10% Net: ottom 3 ox % 45% 59% EFG Mean Standard deviation Standard error

3 p100bq8. Downloading full length movies : How often do you participate in these activities using your mobile broadband 3G connection? Return to TO M device roadband type M Unweighted ase ase Daily % 2% 2% 3 to 6 times a week % 2% 3% Once a week % 3% 3% Once a fortnight % 4% 3% Once a month % 3% 7% FG Once in 3 months % 3% 5% Once in 6 months % 2% 3% Less than once a year % 3% 4% E Never % 74% 67% Don't know % 3% 2%

4 p100bq7. 'Download/stream music, movies etc' : How often do you participate in these activities using your mobile broadband 3G connection? Return to TO M device roadband type M Unweighted ase ase Daily % 4% 5% G 3 to 6 times a week % 6% 8% Once a week % 9% 14% FG Once a fortnight % 6% 7% Once a month % 6% 6% Once in 3 months % 5% 6% Once in 6 months % 3% 6% FG Less than once a year % 4% 4% Never % 54% 41% Don't know % 4% 3%

5 p100bq6. 'Download/stream TV programmes, music, short videos (e.g. YouTube) etc' : How often do you participate in these activities using your mobile broadband 3G connection? Return to TO M device roadband type M Unweighted ase ase Daily % 5% 8% FG 3 to 6 times a week % 7% 8% Once a week % 11% 15% G Once a fortnight % 6% 9% EG Once a month % 7% 7% Once in 3 months % 5% 4% Once in 6 months % 4% 6% G Less than once a year % 4% 3% Never % 48% 36% Don't know % 3% 2%

6 p100bq5. 'uying goods or services online (e.g. books, Ds, tickets, groceries)' : How often do you participate in these activities using your mobile broadband 3G connection? Return to TO M device roadband type M Unweighted ase ase Daily % 3% 4% 3 to 6 times a week % 7% 9% Once a week % 11% 14% Once a fortnight % 12% 17% FG Once a month % 15% 17% Once in 3 months % 10% 11% Once in 6 months % 4% 6% Less than once a year % 3% 2% Never % 32% 17% Don't know % 3% 3%

7 p100bq4. 'Uploading pictures, videos, or other files (e.g. documents)' : How often do you participate in these activities using your mobile broadband 3G connection? Return to TO M device roadband type M Unweighted ase ase Daily % 6% 8% G 3 to 6 times a week % 12% 16% G Once a week % 11% 14% Once a fortnight % 9% 7% Once a month % 9% 10% Once in 3 months % 6% 6% Once in 6 months % 5% 6% Less than once a year % 4% 4% Never % 34% 27% Don't know % 3% 2%

8 p100bq3. Online banking : How often do you participate in these activities using your mobile broadband 3G connection? Return to TO M device roadband type M Unweighted ase ase Daily % 8% 12% G 3 to 6 times a week % 11% 15% Once a week % 17% 18% Once a fortnight % 6% 7% Once a month % 5% 7% Once in 3 months % 4% 4% Once in 6 months % 2% 3% Less than once a year % 3% 3% Never % 40% 29% Don't know % 3% 2%

9 p100bq2. Generally browsing the internet : How often do you participate in these activities using your mobile broadband 3G connection? Return to TO M device roadband type M Unweighted ase ase Daily % 45% 52% FG 3 to 6 times a week % 19% 22% Once a week % 11% 9% Once a fortnight % 4% 3% Once a month % 4% 5% Once in 3 months % 4% 3% Once in 6 months % 3% 2% Less than once a year % 2% 1% Never % 6% 1% Don't know % 2% 1%

10 p100bq1. How often do you participate in these activities using your mobile broadband 3G connection? Return to TO M device roadband type M Unweighted ase ase Daily % 48% 54% FG 3 to 6 times a week % 18% 21% E Once a week % 10% 8% Once a fortnight % 4% 3% Once a month % 5% 4% Once in 3 months % 3% 2% Once in 6 months % 2% 2% Less than once a year % 1% - Never % 8% 5% Don't know % 2% 2%

11 roadband type Mean scores for satisfaction M device M p150q1. Installation (i.e. how easy it was to install and use if applicable) : We'd like you to rate your mobile broadband on Each of the following attributes p150q2. Network coverage (i.e. able to connect in different areas) : We'd like you to rate your mobile broadband on Each of the following attributes p150q3. Getting connected (i.e. able to get connected straight away) : We'd like you to rate your mobile broadband on Each of the following attributes p150q4. Staying connected (i.e. you are not disconnected whilst you are using it) : We'd like you to rate your mobile broadband on Each of the following attributes p150q5. Reliability during the day : We'd like you to rate your mobile broadband on Each of the following attributes p150q6. Reliability in the evening : We'd like you to rate your mobile broadband on Each of the following attributes p150q7. Download speeds (i.e. the speed with which webpages open) : We'd like you to rate your mobile broadband on Each of the following attributes p150q8. Upload speeds (i.e. how long it takes to send s with attachments) : We'd like you to rate your mobile broadband on Each of the following attributes p150q9. Ease of use : We'd like you to rate your mobile broadband on Each of the following attributes p150q10. ustomer services : We'd like you to rate your mobile broadband on Each of the following attributes p150q11. illing : We'd like you to rate your mobile broadband on Each of the following attributes p152q1. Quality : We'd like you to rate your mobile broadband on Each of the following attributes