Residential Property Owners Insurance. Your policy document

Transcription

1 Resdental Property Owners Insurance Your polcy document

2 Useful Telephone Numbers Clams Helplne (24 hours) The Clams helplne can be used by anyone wshng to report a clam on any of Our new commercal nsurance products. As soon as you know about the problem you face - we wll start to put the solutons n place. Legal and Tax Helplne (24 hours) Call ths helplne anytme, day or nght, for advce on any UK legal or tax matters. Gven n conf dence, the advce s free all you pay for s the prce of the call. Renewal Lne Phone ths number to enqure about renewng your polcy. Change of Polcy Detals Phone ths number f you have any questons about your nsurance or wsh to make any changes to your polcy. Marketng The nformaton you provde may also be used for research and marketng purposes by members of The Co-operatve Group. Therefore from tme to tme you may receve nformaton about specal offers, products or servces that we feel may be of nterest to you. If you do not wsh to receve such nformaton please telephone us on the above number. Telephone Call Recordng For our jont protecton telephone calls may be recorded and/or montored.

3 Introducton Thank You for choosng The Co-operatve Insurance as Your nsurer. Ths s Your Resdental Property Owners polcy, settng out Your nsurance protecton n detal. Please read t carefully to make sure that t meets Your requrements and that the detals on the polcy Schedule are correct. Your premum has been based upon the nformaton shown n the polcy Schedule and recorded n Your statement of fact. If after readng Your polcy You have any questons, please contact Us. 1

4 Contents Ths polcy s made up of ndvdual Sectons. It should be read n conjuncton wth Your current Schedule whch ndcates the Secton You are Insured under and gves precse detals of Your nsurance protecton. The Contract of Insurance 3 Our promse to You 3 Our Promse of Servce 4 What to do f You have a complant 4 Important Informaton 5 Polcy Defntons 6 Asset Protecton 9 Property Damage 9 Engneerng 16 Revenue Protecton 20 Loss of Rent and Alternatve Accommodaton Expenses 20 Asset and Revenue and Protecton 21 Terrorsm Secton 21 Legal Labltes 23 Employers Lablty 23 Publc and Products Lablty 26 Resdental Property Owners Legal Protecton 32 Polcy Exclusons 42 Polcy Condtons 45 2

5 The Contract of Insurance Your polcy s a contract between Us, CIS General Insurance Lmted and You, the Polcyholder. The statement of fact and declaraton whch You have accepted wll be the bass of the contract. In return for You havng pad or agreed to pay the premum, We wll ndemnfy You by payment or, at Our opton, by renstatement or repar n respect of loss, destructon, damage, accdent or njury occurrng durng the Perod of Insurance, subject to the terms and exclusons contaned n or endorsed on the polcy. IMPORTANT Ths polcy s a legal contract. You must tell Us about any facts or changes whch affect Your nsurance and whch have occurred ether snce the polcy started or snce the last renewal date. If You are not sure whether certan facts are relevant please ask Us. If You do not tell Us about relevant changes, Your polcy may not be vald or the polcy may not cover You fully. You should keep a wrtten record (ncludng copes of letters) of any nformaton You gve Us, when You renew ths polcy. 3

6 Our Promse of Servce Our goal s to gve excellent servce to all Our customers but We recognse that thngs do go wrong occasonally. We take all complants We receve serously and am to resolve all of Our customers problems promptly. To ensure that We provde the knd of servce You expect We welcome Your feedback. We wll record and analyse Your comments to make sure We contnually mprove the servce We offer. What wll happen f You complan We wll acknowledge Your complant promptly We am to resolve all complants as quckly as possble. Most of Our customers concerns can be resolved quckly but occasonally more detaled enqures are needed. If ths s lkely, We wll contact You wth an update wthn 10 workng days of recept and gve You an expected date of response. What to do f You are unhappy If You are unhappy wth any aspect of the handlng of Your nsurance We would encourage You, n the f rst nstance, to seek resoluton by contactng The Co-operatve Insurance. You can wrte to The Co-operatve Commercal, PO Box 7594, PERTH, PH2 1FA or telephone , whchever suts You, and ask Your contact to revew the problem. If You are unhappy wth the outcome of Your complant You may refer the matter to the Fnancal Ombudsman Servce at: The Fnancal Ombudsman Servce Exchange Tower London E14 9SR Telephone: (free from landlnes) or Or smply log on to ther webste at nancal-ombudsman.org.uk. Whlst We are bound by the decson of the Fnancal Ombudsman Servce, You are not. Followng the complants procedure does not affect Your rght to take legal acton. 4

7 Important Informaton Choce of Law The approprate law as set out below wll apply unless you and the nsurer agree otherwse: 1. The law applyng n that part of the UK, Channel Islands or Isle of Man n whch you normally lve or (f applcable) the f rst named polcyholder normally lves; or 2. In the case of a busness, the law applyng n that part of the UK, Channel Islands or Isle of Man where t has ts prncpal place of busness; or 3. Should nether of the above be applcable, the law of England and Wales wll apply. Fnancal Servces Compensaton Scheme We are covered by the Fnancal Servces Compensaton Scheme (FSCS). You may be enttled to compensaton from the scheme f we cannot meet our oblgatons. Ths depends on the type of busness and the crcumstances of the clam. Customers wth Dsabltes Ths polcy and other assocated documentaton s also avalable n large prnt, audo and Bralle. If you requre any of these formats please contact us. Use of Language Unless otherwse agreed, the contractual terms and condtons and other nformaton relatng to ths contract wll be n Englsh. Further nformaton about the scheme s avalable from the FSCS webste or wrte to Fnancal Servces Compensaton Scheme, 10th Floor, Beaufort House, 15 St Botolph Street, London, EC3A 7QU. 5

8 Polcy Def ntons Each tme We use one of the words or phrases lsted below, t wll have the same meanng wherever t appears n Your polcy unless We state otherwse. A def ned word or phrase wll start wth a captal letter each tme t appears n the polcy e.g. Employee, except for headngs and ttles. Each Secton of the polcy contans def ntons whch apply to that partcular Secton and they must be read n conjuncton wth the followng polcy def ntons. Computer and Electronc Equpment All computers, computer nstallatons and systems, mcrochps, ntegrated crcuts, mcroprocessors, embedded systems, hardware, and any electronc equpment, data processng equpment, nformaton repostory, telecommuncaton equpment, computer controlled or programmed machnery, equpment capable of processng data and/or smlar devces, whether physcally or remotely connected thereto. Condton Precedent A condton whch must be compled wth before We are to be lable for a clam. Cyber Vandal The person or persons, whether dentf ed or not, responsble for, or nvolved wth, creatng a Vrus or Smlar Mechansm or a Denal of Servce Attack, unauthorsed access to or use of Computer and Electronc Equpment. Data All nformaton whch s 1. electroncally stored, or 2. electroncally represented, or 3. contaned on any current and back-up dsks, tapes or other materals or devces used for the storage of data, ncludng but not lmted to operatng systems, records, programs, software or f rmware, code or seres of nstructons. Data Storage Materals Any materals or devces used for the storage or representaton of Data ncludng but not lmted to dsks, tapes, CD-ROMs, DVDs, memory stcks, memory cards or other materals or devces whch may or may not also consttute Computer and Electronc Equpment. Contents of Communal Areas Carpets, furnture and furnshngs other than Valuables belongng to You or for whch You are responsble whlst contaned wthn the Resdental Buldng or wthn any off ce but not wthn any Resdental Unt. Contents of Resdental Unts Carpets, domestc furnture and furnshngs other than Valuables belongng to You for whch You are responsble whlst contaned n any Resdental Unt. Employee Any person who s 1. under a contract of servce or apprentceshp wth You 2. borrowed by or hred to You 3. a labour master or suppled by a labour master 4. employed by labour only sub-contractors 5. self-employed 6. under a work experence or tranng scheme 7. regarded as beng n Your employment under the terms of any contract or agreement 8. a voluntary helper whle workng under Your control n connecton wth The Busness 9. an outworker or home worker when engaged n work on Your behalf. Endorsement/Endorsements An alteraton to the terms of the polcy. Excess/Excesses The amount or amounts shown n Your polcy or the Schedule whch We deduct from each and every clam. Denal of Servce Attack Any actons or nstructons wth the ablty to damage, nterfere wth, or otherwse affect the avalablty of Computer and Electronc Equpment or Data, ncludng but not lmted to the generaton of excess traff c nto network addresses, the explotaton of system or network weaknesses, and the generaton of excess or non genune traff c wthn, between or amongst networks. 6

9 Falure Any partal or complete reducton n the 1. performance, or 2. avalablty, or 3. functonalty, or 4. the ablty to recognse or process any date or tme, of any Computer and Electronc Equpment, electronc means of communcaton, web ste. Loss of Data Physcal or electronc or other loss or destructon or alteraton or loss of use, whether permanent or temporary, of or damage to Data, of whatsoever nature, n whole or n part, ncludng, but not lmted to, Loss of Data resultng from loss or damage to Computers and Electronc Equpment or Data Storage Materals, ncludng whle stored on Data Storage Materals. Malcous Contngency 1. rot, cvl commoton, strkers, locked out workers or persons takng part n labour dsturbances. 2. malcous persons other than theves and Cyber Vandals. Money Current 1. con, bank and currency notes 2. postal and money orders, bankers drafts, cheques and gro cheques 3. crossed warrants, blls of exchange and securtes for money 4. postage, revenue, natonal nsurance and holday wth pay stamps 5. natonal nsurance and holday wth pay cards, natonal savngs certf cates, war bonds, premum savngs bonds and frankng machne mpressons 6. credt company sales vouchers, luncheon vouchers and tradng stamps Perod of Insurance From the effectve date untl the expry date shown n the Schedule and any subsequent perod for whch We accept payment for renewal of ths polcy. Property Insured Property Insured as detaled n the Schedule. Resdent The owner, tenant or lessee of any Resdental Unt and any member of hs/her famly permanently resdng wth hm/her. Resdental Buldng The buldng belongng to You or for whch You are responsble, all wthn The Premses ncludng: 1. landlord s f xtures and f ttngs 2. domestc outbuldngs and garages 3. swmmng pools and hard tenns courts 4. terraces, patos, drveways, footpaths, walls, fences, gates and hedges 5. nteror decoratons 6. telecommuncatons aerals, aeral f ttngs and masts 7. car parks, cess pts, septc tanks 8. squash courts, gymnasa used by Resdents for domestc and lesure purposes. Unless descrbed dfferently n the Schedule, the buldng other than domestc outbuldngs and garages are bult of brck, stone or concrete and roofed wth slates, tles, concrete, metal or asbestos. Resdental Unt Any ndvdual self contaned lvng area wthn any Resdental Buldng. Schedule The document whch specf es detals of the Polcyholder, The Premses, Property Insured and any Excess(es), Endorsements and Condtons Precedent applyng to the polcy. 7. VAT nvoces. 7

10 Specfed Contngency 1. Fre 2. Lghtnng 3. Exploson 4. Arcraft and other aeral devces or artcles dropped from them 5. Earthquake 6. Storm or fl ood 7. Escape of water from any tank apparatus or ppe 8. Fallng trees 9. Impact 10. Escape of fuel from any f xed ol heatng nstallaton. The Busness Actvtes drectly connected wth The Busness descrbed n the statement of fact and specf ed n the Schedule ncludng the routne repar, mantenance and decoraton of the Resdental Buldng or the Resdental Unt. Valuables Items composed of precous metals or precous stones, jewellery, watches, furs, curos, works of art and Money. Vrus or Smlar Mechansm Program code, programmng nstructon or any set of nstructons wth the ablty to damage, nterfere wth, or otherwse adversely affect Computer and Electronc Equpment or Data, whether nvolvng self-replcaton or not, ncludng, but not lmted to trojan horses, worms and logc bombs. We/Us/Our/The Co-operatve Insurance CIS General Insurance Lmted. You/Your/Polcyholder The person, persons, company, companes, partnershp, partnershps or unncorporated assocaton named n the Schedule as Polcyholder. The Premses The Premses as stated n the statement of fact and specf ed n the Schedule. Unoccuped If any Resdental Buldng or Resdental Unt s not beng lved n by anyone wth Your permsson for more than 45 consecutve days. Value The amount of money You would have receved by sellng the artcle or property mmedately pror to the loss or damage. 8

11 Asset Protecton Property Damage Secton Defntons (Also refer to the Polcy Def ntons at the front of the booklet.) The followng def ntons apply to ths secton and shall keep the same meanng wherever they appear n the secton. Bodly njury Bodly Injury by volent and vsble means, whch drectly and ndependently of any other cause, results n death or dsablement. Damage Loss, destructon or damage. Insured Person You or Your drectors. Partners or employees aged between 16 and 65. Property Damage Excess The amount shown n the Schedule whch We wll deduct from each and every clam at each separate premses n respect of contngences 1 to 14 & 16 and 17. Cover We wll provde ndemnty n respect of Damage caused by the followng contngences to the tems specf ed n the Schedule. We wll not provde ndemnty n respect of the Property Damage Excess Contngences 1. Fre. 2. Lghtng. 3. Earthquake. 4. Exploson. 5. arcraft other aeral devces or artcles dropped from them. 6. Rot, cvl commoton, strkers, locked out workers, persons takng part n labour dsturbances. 7. Malcous persons other than theves. We wll not provde ndemnty n respect of Damage to any 8. Storm or fl ood. We wll not provde ndemnty n respect of Damage (d) due only to any change n water table level by frost by subsdence, ground heave or landslp to fences, gates and hedges. 9. Escape of water from any tank, apparatus or ppe. We wll not provde ndemnty n respect of Damage to any Unoccuped Resdental Buldng Unoccuped Resdental Unt or Contents of a Resdental Unt whlst Unoccuped. 10. Fallng trees or branches or rado/tv aerals. We wll not provde ndemnty n respect of Damage caused by subsdence, ground heave or landslp by fellng, loppng or prunng of trees to fences, gates and hedges. 11. Impact by any road vehcle, tran or anmal. 12. Leakage of ol from any f xed heatng nstallaton. We wll not provde ndemnty n respect of Damage to any Unoccuped Resdental Buldng Unoccuped Resdental Unt or Contents of a Resdental Unt whlst Unoccuped. 13. Theft or attempted theft. We wll not provde ndemnty n respect of Damage caused by You or Your famly or an Employee caused by any Resdent or hs/her guest to any Unoccuped Resdental Buldng Unoccuped Resdental Unt or Contents of a Resdental Unt whlst Unoccuped. 14. Breakage or collapse of televson and rado aerals, aeral f ttngs, masts or satellte dshes. Unoccuped Resdental Buldng Unoccuped Resdental Unt or Contents of a Resdental Unt whlst Unoccuped. 9

12 15. Accdental breakage of Glass and Santary Fxtures f xed glass n wndows, doors, fanlghts, sky-lghts, conservatores and solar panels washbasns, pedestals, baths, snks lavatory bowls, bdets, csterns shower trays, splashbacks f xed glass n furnture v f xed glass n mrrors glass n shelves ceramc hobs and cooker tops where Contents of Resdental Unts are nsured. 1. We wll not provde ndemnty for breakage n any Unoccuped Resdental Buldng or Unoccuped Resdental Unt. 2. We wll not provde ndemnty for breakage (d) resultng from corroson, wear and tear and deprecaton scratchng n transt or whle beng f tted caused by workmen carryng out alteratons or repars to The Premses. 16. Subsdence of, or ground heave of the ste on whch the Resdental Buldng stands or landslp. We wll not provde ndemnty n respect of Damage caused by v collapse, crackng, shrnkage or settlement of any buldng coastal or rver eroson defectve desgn or nadequate constructon of foundatons demolton, structural alteraton or repar or ground works or alteratons (d) Damage as a result of the movement of sold fl oor slabs unless there s Damage to the foundatons beneath the exteror walls of the Resdental Buldng at the same tme The Subsdence Excess. 17. All other accdental damage to the Resdental Buldng and Contents of Communal Areas. We wll not provde ndemnty n respect of the cost of mantenance and normal redecoraton Damage caused by: gradual deteroraton or wear and tear v v corroson, rust, rot or fungus vermn or nsects atmospherc or clmatc condtons normal settlement or shrnkage domestc pets subsdence, heave or landslp polluton or contamnaton faulty workmanshp, defectve desgn or the use of defectve materals any of the exclusons applyng to contngences 1-16 of ths Secton npple or jont leakage or falure of welds crackng, fracturng, collapse or overheatng of a boler, vessel, machne or apparatus n whch nternal pressure s due to steam only, or any assocated ppng mechancal or electrcal breakdown Damage to any Unoccuped Resdental Buldng, Contents of a Resdental Unt whlst Unoccuped. v beddng down of new structures or settlement of newly made up ground Damage to swmmng pools and/or hard tenns courts Clauses The followng clauses apply to both Buldngs and Contents tems where nsured. v terraces, patos, drveways, footpaths walls, fences, gates and hedges car parks, cess pts, septc tanks unless there s Damage to the Resdental Buldng or Resdental Unt at the same tme 10

13 1. Addtons or Extensons We wll provde cover for addtonal buldngs, extensons or other alteratons to the Resdental Buldng anywhere n Great Brtan, Northern Ireland, the Channel Islands and the Isle of Man from the tme that You become responsble for such tems whch are not already nsured elsewhere. The maxmum that We wll pay s 10% of the Resdental Buldng Sum Insured. You must provde Us wth detals of such addtons or extensons as soon as possble, but n any event pror to the renewal date specf cally nsure these addtons or extensons wth Us from the date Our lablty started. We wll not provde ndemnty for: property nsured under any other nsurance any ncrease n value of the orgnal Resdental Buldng. 2. Automatc Renstatement of Sum Insured The Sums Insured stated n the Schedule wll not be reduced by the amount of any clam unless We gve You wrtten notce to the contrary. You must pay the addtonal premum requred to renstate the Sums Insured. 3. Changng Locks We wll pay for the replacement of locks and keys at The Premses f the keys of such locks have been stolen from (d) The Premses Your busness premses or the busness premses of any person authorsed by You The home of any person authorsed by You You n Your custody or that of any person authorsed by You followng robbery or attempted robbery. The maxmum We wll pay for any one loss s 2, Clams Settlement Followng Damage caused by any contngency nsured by ths Secton to the Resdental Buldng We can choose to pay for the rebuldng or repar or make a monetary payment. If at the tme of Damage the Sum Insured s less than the cost of rebuldng as new, payment wll be made after a deducton for any wear or deprecaton. We wll not provde ndemnty for any reducton n market value. The maxmum amount We wll pay wll be the Sum Insured adjusted to take account of the ndex lnkng condton addtons or extensons clause. Contents of Communal Areas. We wll pay for the cost of repar f any contents are damaged or replacement as new f any contents are lost or destroyed. The maxmum We wll pay wll be the Sum Insured stated n the Schedule. Contents of Resdental Unts. We wll provde ndemnty for the cost of repar f any contents are partally damaged or replacement as new f any contents are lost or destroyed. If, followng Damage an tem can be repared but the repar s not carred out We wll pay the reducton n value of the tem as a result of the Damage but not more than the estmated cost of repar. If at the tme of Damage the Sum Insured s less than the cost of rebuldng as new, payment wll be made after a deducton for any wear or deprecaton. The maxmum We wll pay wll be the Sum Insured, adjusted to take account of the Index Lnkng condton. 11

14 (d) Money and Assault We wll pay weekly compensaton at 4 weekly ntervals compensaton for contngency (v) s pad for a maxmum of 2 years from the date the dsablement started. It s pad n addton to any other compensaton whch may be payable for the same njury compensaton s only payable for one of the benef ts () to (). 5. Clearance of Drans We wll pay reasonable costs ncurred to clear drans, gutters, and sewers owned by You or for whch You are responsble as a result of Damage occurrng to the Resdental Buldng as nsured under ths secton, up to a maxmum amount of 1,000 any one loss. 6. Debrs Removal The Sum Insured for each tem, ncludes costs and expenses You ncur, wth Our consent, for removal of debrs dsmantlng or demolshng shorng up or proppng of the parts of the property whch have suffered Damage ncurred under ths Secton. We wll not provde ndemnty n respect of costs and expenses ncurred n removng debrs from anywhere other than the ste of the Damage and the area adjacent to t arsng from polluton or contamnaton of property not nsured under ths Secton more specf cally nsured. 7. European Unon & Publc Authortes Followng Damage to any tems on buldngs We wll pay the addtonal cost of renstatng the Property Insured necessary to comply wth any European Communty Legslaton Act of Parlament Bye-Laws of any Publc Authorty. We wll not provde ndemnty n respect of 1. costs ncurred n respect of Damage not nsured by ths Secton where notce was served on You before the Damage occurred n respect of property or parts of the property, other than foundatons (unless foundatons are specf cally excluded), whch have not suffered Damage 2. any charge or assessment arsng from captal apprecaton followng complance wth ths legslaton. The renstatement of the property must begn and be carred out as quckly as possble may be carred out on another ste and n a manner sutable to Your needs but ths must not ncrease Our lablty. If Our lablty under ths Secton s reduced by the applcaton of any terms or condtons of ths polcy, Our lablty under ths Clause wll be smlarly reduced. The maxmum We wll pay under ths Clause n respect of any one clam s 15% of the tem Sum Insured or where the Sum Insured apples to property at more than one premses, 15% of the amount We would have been lable to pay f the Property Insured by the tem at The Premses where Damage occurred had been completely destroyed. 8. Landscaped Gardens We wll pay for Damage to landscaped gardens caused by emergency servces whle attendng the Resdental Buldng as a drect result of Damage nsured by ths Secton. The maxmum We wll pay s 25,000 n any one Perod of Insurance. 12

15 9. Loss of Metered Utlty Supples We wll pay for the cost of metered water, gas, ol and electrcty as a result of Damage as nsured by ths Secton, occurrng to the Resdental Buldng nsured by ths Secton up to a maxmum of 5,000 any one loss for whch You are responsble. 10. Money and Assault Money Cover We wll pay for loss of Money up to the followng amounts any sngle loss of busness Money Lmt any one loss n transt 2,000 n bank nght safes and afterwards 2,000 wthn bank premses untl at the bank s rsk n your home or the home of any 500 Employee, partner or drector any sngle loss n respect of crossed 250,000 cheques, crossed postal or money orders, crossed banker s drafts, stamped natonal nsurance cards. We wll not pay for 1. losses due to the dshonesty of You, Your Employees, partners or drectors not dscovered wthn 7 workng days of the loss where a more specf c nsurance s n force, except for any amount n excess of that nsurance 2. shortages due to clercal or accountng errors 3. loss of Money from unattended vehcles 4. loss or Damage outsde Great Brtan, Northern Ireland, the Republc of Ireland, the Channel Islands and the Isle of Man. Assault Cover We wll pay the compensaton stated below to You for Bodly Injury to an Insured Person caused by the theft or attempted theft of Money, whch happens n the course of The Busness and resultng n the followng contngences death 10,000 total and permanent loss of sght n one or both eyes 10,000 loss of one or both lmbs 10,000 v v total dsablement whch prevents the Insured Person from pursung ther normal occupaton 100 per week rembursement of ncurred medcal expenses up to 250 up to 250 n respect of such Insured Person for Damage to ther personal effects followng an attempted theft to steal Money covered by ths clause. 11. Mortgage and Other Interests The nterest s noted n respect of any Resdental Buldng or Resdental Unt of all partes who have an nterest n such property. In addton, the rghts of any mortgagee or lessor shall not be prejudced by any act of any mortgagor, lessee or occuper of any Resdental Buldng or Resdental Unt, provded the mortgagee or lessor shall mmedately on becomng aware of such act gve Us notce n wrtng and pay any addtonal premum We may requre. 12. Professonal Fees The Sum Insured for each buldng tem, ncludes an amount for professonal fees necessarly ncurred n renstatng or reparng the Property Insured, followng Damage nsured under ths Secton. We wll not provde ndemnty n respect of fees more specf cally nsured ncurred n preparng a clam. 13. Rsk Protecton Replacement Costs We wll pay reasonable costs ncurred by You for ref llng f re extngushng applances, replacng used sprnkler heads and havng f re, burglar alarms and closed crcut televson equpment reset solely as a result of Damage occurrng to the Resdental Buldng. 13

16 14. Temporary Removal We wll pay for Damage to Contents of Resdental Unts and Contents of Communal Areas whle Temporarly removed from the Premses to anywhere n Great Brtan, Northern Ireland, the Channel Islands or the Isle of Man for the purpose of The Busness. The maxmum We wll pay s 5,000 n any one Perod of Insurance. 15. Trace and Access We wll pay reasonable costs and expenses ncurred wth Our consent n locatng the actual source of Damage to the Resdental Buldng repars drectly arsng from caused by the escape of water from any tank, apparatus or ppe or leakage of fuel from any f xed ol heatng nstallaton. We wll not provde ndemnty for costs or expenses ncurred where Damage results solely from a change n the water table level. The maxmum We wll pay s 25,000 n any one Perod of Insurance. 16. Transfer of Interest If at the tme of Damage occurrng to a Resdental Buldng or Resdental Unt nsured under ths Secton, You have entered nto a contract to sell Your nterest n the property, but the contract has not yet been completed the Resdental Buldng or Resdental Unt has not yet been nsured by or on behalf of the purchaser and the purchase s subsequently completed, We wll ndemnfy the purchaser to the extent that ths Secton nsures the Resdental Buldng or Resdental Unt. Ths wll not affect ether Your or Our rghts and labltes up to the date of completon of the purchase. 17. Underground Servces We wll provde ndemnty n respect of accdental damage to underground ppes cables whch extend from the Resdental Buldng to the publc mans for whch You are legally responsble. We wll not provde ndemnty n respect of 1. the cost of mantenance 2. accdental damage caused by gradual deteroraton or wear and tear Exclusons v v corroson, rust, rot or fungus vermn or nsects atmospherc or clmatc condtons normal settlement or shrnkage faulty workmanshp, defectve desgn or the use of defectve materals. (These Exclusons apply n addton to the Polcy Exclusons at the rear of ths booklet.) We wll not provde ndemnty n respect of Damage caused by polluton or contamnaton. However, We wll provde ndemnty n respect of Damage to the Property Insured caused by 1. polluton from contamnaton whch results from any nsured Contngency (other than Contngency 17) 2. any nsured Contngency (other than Contngency 17) whch results from polluton or contamnaton. Endorsements and Condtons Precedent Ths Secton s subject to any Endorsements and Condtons Precedent whch are stated n the Schedule as applyng to ths Secton. 14

17 Unoccupancy It s a Condton Precedent to Our lablty that when a Resdental Buldng or a Resdental Unt s Unoccuped You must ensure that All external doors are securely locked All accessble wndows are securely fastened An nternal and external nspecton of the property s made every 7 days and all waste ncludng accumulated mal s removed from the property (d) All sources of power, fuel or water are turned off and the water system s draned down. 15

18 Engneerng Secton Defntons (Also refer to the Polcy Def ntons at the front of the booklet.) The followng def ntons apply to ths Secton and shall keep the same meanng wherever they appear n the Secton. Engneerng Excess The amount (or amounts) shown n the Schedule n respect of each tem of Plant or Machnery whch We wll deduct from each and every clam at each separate Premses. Breakdown 1. The actual breakng, dstorton or burnng out of the Plant or Machnery whch occurs whle the Plant or Machnery s beng used normally, arsng from any mechancal or electrcal defect n the Plant or Machnery ncludng any resultant loss of coolng, lubrcatng or nsulatng, refrgerant or brne. 2. The complete severance of a rope. 3. Fracturng or dstorton of any part of the Plant or Machnery by frost. Collapse The sudden and dangerous dstorton of any part of the Plant or Machnery caused by the crushng stress by force of steam or fl ud pressure. We wll not provde ndemnty n respect of Damage caused by pressure or gnton of fl ue gases. Exploson The sudden and volent rendng of Plant or Machnery by force of nternal steam or other fl ud pressure. We wll not provde ndemnty n respect of Damage caused by Plant or Machnery All ntegral parts of the permanent structure of the Plant or Machnery stated n the Schedule. We wll not provde ndemnty n respect of Damage to 1. heatng elements cables, ropes, belts or chans unless these requre replacement as a result of Damage for whch We have admtted lablty 2. supportng or enclosng structures, foundatons, masonry or brckwork 3. electrcal or mechancal equpment servng boler and pressure Plant or Machnery 4. off ce equpment 5. spare parts 6. ppework bured n the ground or n concrete, masonry or brckwork unless specf ed n the Schedule. Cover We wll ndemnfy You n respect of Damage caused by the followng contngency to the tems specf ed n the Schedule. We wll not provde ndemnty n respect of the Engneerng Excess. Contngency 1. Breakdown, Exploson or Collapse of Plant or Machnery at the Premses, whch requres mmedate repar or replacement before normal workng on the Plant or Machnery can resume. 1. pressure of chemcal acton 2. gnton of the contents of the Plant or Machnery 3. the pressure or gnton of fl ue gases. Lmt of Indemnty The maxmum amount shown n the Schedule whch We wll pay n respect of each tem of Plant or Machnery. 16

19 Clauses The Engneerng Excess apples n respect of each of the followng clauses: 1. Addtonal Plant or Machnery We wll ndemnfy You n respect of Damage to addtonal Plant or Machnery of a smlar type to that specf ed n the Schedule subject to the exstng Lmt of Indemnty provded that You tell Us of any addtonal Plant or Machnery before the end of the current Perod of Insurance n whch t was nstalled and ready for use. We wll not provde ndemnty f 1. Plant or Machnery s unsutable for ts purpose 2. You are aware of any materal defects n the addtonal Plant or Machnery 3. Plant or Machnery has not been nspected and certf ed to comply wth statutory requrements. 2. Supplementary Expenses We wll pay reasonable addtonal costs and expenses ncurred, wth Our consent, as a result of 3. Temporary Removal We wll ndemnfy You n respect of Damage to Plant or Machnery whle temporarly removed for cleanng, renovaton or repar to other premses n the Unted Kngdom or anywhere n Europe whle n transt to or from The Premses. Whle Plant or Machnery s n transt We wll cover Damage caused by (d) (e) (f) f re, lghtnng or exploson arcraft or aeral devces or artcles dropped from them storm, fl ood or nundaton from the sea water leakng or dscharged from any sprnkler nstallaton subsdence, ground heave or landslp theft or attempted theft. Secton Excluson 1 does not apply to ths clause. temporarly reparng Damage to Plant or Machnery and to ensure any permanent repar of the Damage to Plant or Machnery s completed as soon as possble. The maxmum We wll pay for any or all clams arsng out of one cause s 10,000 n any one Perod of Insurance. 17

20 4. Renstatement of Plant or Machnery If Plant or Machnery nsured under ths Secton s destroyed, We wll pay for ts renstatement by smlar Plant or Machnery n a condton equal to, but not more extensve than, ts condton when new. If Plant or Machnery s damaged, We wll pay for the cost of repar, but no more than We would have done f the Plant or Machnery had been completely destroyed. Followng Damage to Plant or Machnery We wll also pay the addtonal costs of renstatng the Plant or Machnery necessary to comply wth any European Communty Legslaton Act of Parlament Bye-laws of any Publc Authorty. We wll not provde ndemnty n respect of 1. costs ncurred (d) (e) (f) n respect of Damage not nsured by ths Secton where notce was served on You before the Damage occurred n respect of the parts of the Plant or Machnery whch have not suffered Damage where an exstng requrement must be completed wthn a gven perod whch would have been necessary despte legslaton untl you have ncurred the cost of replacng or reparng the Plant or Machnery 2. any change or assessment arsng from captal apprecaton followng complance wth legslaton. The renstatement of the Plant or Machnery must begn and be carred out as quckly as possble and n the most economcal manner may be carred out on another ste and n a manner sutable to Your needs but ths must not ncrease Our lablty wll not apply where the necessary parts to repar damage to the Plant or Machnery are not avalable from the manufacturer at lsted prces. We wll then ndemnfy You by payment of the cost of an equvalent repar to smlar property of modern manufacture, for whch all spare parts are obtanable from the manufacturer at lsted prces. 5. Debrs Removal We wll ndemnfy You for costs ncurred, wth Our consent, n respect of removal of debrs dsmantlng or removng of the Plant or Machnery shorng up or proppng of the Plant or Machnery whch has suffered Damage nsured under ths Secton. The maxmum We wll pay for any or all clams arsng out of one cause s 10,000 n any one Perod of Insurance. We wll not provde ndemnty n respect of costs arsng from polluton or contamnaton of property not nsured by ths Cover. 6. Temporary Hre of Replacement Plant or Machnery We wll ndemnfy You for costs ncurred, wth Our consent, n respect of temporary hre or rental of replacement Plant or Machnery followng Damage under ths Secton. The maxmum We wll pay for any or all clams arsng out of one cause s 10,000 n any one Perod of Insurance. We wll not provde ndemnty n respect of costs ncurred durng the 48 hours mmedately followng the Damage. 7. Loss Avodance Measures We wll ndemnfy You for costs ncurred to avod or mtgate Damage to the Plant or Machnery whch would otherwse have been nevtable, provded that the mpendng Damage has not occurred as a result of any reasonably foreseeable or gradually developng cause We are satsf ed Damage has been mtgated or avoded as a result of the measures taken The Polcy terms, condtons and exclusons wll apply as f Damage had occurred. The maxmum We wll pay for any or all clams arsng out of one cause s 10,000 n any one Perod of Insurance. 18

21 Exclusons (These Exclusons apply n addton to the Polcy Exclusons at the rear of ths booklet.) We wll not provde ndemnty n respect of 1. Damage caused by (d) (e) f re, lghtnng or exploson (except Exploson as def ned n ths Secton) arcraft or aeral devces or artcles dropped from them storm, fl ood or nundaton from the sea water leakng or dscharged from any sprnkler nstallaton subsdence, ground heave or landslp Endorsements and Condtons Precedent Ths Secton s subject to any Endorsements and Condtons Precedent whch are stated n the Schedule as applyng to ths Secton. Precautons It s a Condton Precedent that You shall comply wth all statutory requrements concernng safety, use and nspecton of the Plant or Machnery and shall take precautons to keep the Plant or Machnery n a proper state of mantenance and repar. We may at any tme by notce n wrtng to You suspend the nsurance provded n connecton wth any tem of Plant or Machnery untl Our requrements have been fulf lled and n such event We wll return to You a proportonate part of the premum. (f) theft or attempted theft 2. the cost of remedyng or reparng gradual deteroraton or wear and tear gradually developng defects, fl aws, deformaton, dstorton, cracks or partal fractures loose parts or defectve jonts or seams unless caused drectly by overheatng brought about by shortage of water n Plant or Machnery whch s subject to steam or fl ud pressure. However, we wll ndemnfy You for any consequent Damage to Plant or Machnery nsured under ths Secton. 3. the cost of any mantenance work Damage caused by the use of any tool or process appled to Plant or Machnery durng mantenance, repar, alteraton, modf caton or overhaul 4. any penalty (d) for delay or detenton n connecton wth guarantees of performance or eff cency for lqudated damages or consequental loss for lablty not specf cally provded by ths Secton 5. costs and expenses arsng from polluton or contamnaton of property not nsured by ths Secton 6. Damage caused by or arsng from any test, experment or routne nspecton the mposton or abnormal workng condtons ncludng ntentonal overloadng unless occurng wthout Your knowledge or consent. 19

22 Revenue Protecton Loss of Rent and Alternatve Accommodaton Expenses Secton Cover We wll ndemnfy You f Your Resdental Buldng or any of Your Resdental Unts can not be lved n or f access to them s dened as a result of Damage nsured under the Property Damage Secton n respect of Endorsements and Condtons Precedent Ths Secton s subject to any Endorsements and Condtons Precedent whch are stated n the Schedule as applyng to ths Secton. 1. loss of rent (ncludng ground rent and management charges) You should have receved but have lost the cost of reasonable alternatve accommodaton ncurred by any owner or lessee f ths s necessary the cost of reasonable accommodaton n kennels and/or catteres for dogs and/or cats belongng to any owner or lessee resdng n the Resdental Buldng or Resdental Unt, where such pets are not permtted n any alternatve accommodaton 2. temporary storage of Your furnture. The maxmum We wll pay wll be the value stated n the Schedule. The payment made for each Resdental Unt may be adjusted accordng to the percentage contrbuton made by each unt towards the ground rent and/or total management charges of the Resdental Buldng. 20

23 Asset and Revenue Protecton Terrorsm Secton Defntons (Also refer to the Polcy Def ntons at the front of the booklet.) The followng def ntons apply to ths Secton and shall keep the same meanng wherever they appear n the Secton, unless an alternatve def nton s stated to apply. Act of Terrorsm Act of persons actng on behalf of or n connecton wth any organsaton whch carres out actvtes drected towards the overthrowng or nfl uencng, by force or volence, of Her Majesty s government n the Unted Kngdom or any other government de jure or de facto. Denal of Servce Attack Any actons or nstructon constructed or generated wth the ablty to damage, nterfere wth or otherwse affect the avalablty of networks, network servces, network connectvty or nformaton systems. Ths ncludes but s not lmted to the generaton of excess traff c nto the network addresses, the explotaton of systems or network weaknesses and the generaton of excess or non genune traff c between or amongst networks. Excess/Excesses The amount or amounts shown n Your polcy or the Schedule whch We shall deduct from each and every clam at each separate locaton. You wll repay any such amount pad by us. Hackng Unauthorsed access to any computer or other equpment, component, system or tem whch processes, stores or retreves data whether the property of You or not. Head/Heads of Cover Any of the followng types of drect nsurance cover: 1. Buldngs and completed structures 2. Other property nsured hereunder 3. Busness Interrupton Prvate Indvdual Any person other than 1. A company, assocaton or partnershp 2. A trustee or body of trustees where nsurance s arranged under the terms of a trust 3. A person who owns Resdental Property for the purpose of ther busness as a sole trader 4. A person who owns Resdental Property of whch n excess of 20% of the property s commercally occuped. Note: where the Resdental Property s occuped by a trustee or a sole trader as a prvate resdence and where the property s not a block of fl ats, each wll be deemed to be a Prvate Indvdual n respect of that same property; and where two or more persons have arranged nsurance on Resdental Property n ther several names and/or the name of the Polcyholder ncludes the name of a bank or a buldng socety or other f nancal nsttuton for the purpose of notng ther nterest n the property nsured, they wll be deemed to be a Prvate Indvdual n respect of that property. Resdental Property 1. Prvate dwellng houses and fl ats. 2. Household goods and personal effects. Treasury The Lords Commssoners of Her Majesty s Treasury from tme to tme or any successor relevant authorty. Vrus or Smlar Mechansm Program, code, programmng nstructon or any set of nstructons ntentonally constructed wth the ablty to damage, nterfere wth or otherwse adversely affect computer programs, data, f les or operatons whether nvolvng self-replcaton or not. Ths ncludes but s not lmted to trojan horses, worms and logc bombs. 4. Book Debts. 21

24 Cover We wll ndemnfy You n respect of all losses arsng under any Head of Cover resultng from loss or destructon of or damage to property nsured under ths polcy drectly caused by an Act of Terrorsm occurrng durng the Perod of Insurance at The Premses but only n England, Wales and Scotland but not the terrtoral seas adjacent thereto as def ned by the Terrtoral Sea Act 1987 nor the Isle of Man or the Channel Islands. The maxmum We wll pay under ths Secton n any one Perod of Insurance wll not exceed the lmt of lablty or Sum Insured for each of the Heads of Cover specf ed n the Secton of ths Polcy where the Head of Cover s otherwse nsured. Exclusons The followng exclusons apply to ths Secton. 1. We wll not ndemnfy You n respect of any losses arsng under any Head of Cover drectly or ndrectly caused by or contrbuted to, by or arsng from or occasoned by or resultng from damage to any computer or other equpment, component, system or tem whch processes, stores, transmts or receves data or any part thereof whether tangble or ntangble (ncludng but wthout lmtaton any nformaton, programs or software) and whether Your property or not where such damage s caused by Vrus or Smlar Mechansm, Hackng or Denal of Servce Attack. rot, cvl commoton, war, nvason, act of foregn enemy hostltes (whether war be declared or not), cvl war, rebellon, revoluton, nsurrecton or mltary or usurped power. 2. We wll not ndemnfy You n respect of losses arsng under any Head of Cover as a result of loss or destructon of or damage to Resdental Property nsured n the name of a Prvate Indvdual. Condtons The followng condtons apply to ths Secton. (Also refer to the Polcy Condtons at the back of ths polcy booklet.) 1. The nsurance provded by ths Secton s subject to all the Def ntons, Condtons, Clauses, Endorsements and Condtons Precedent of the Sectons of ths Polcy where the Head of Cover s otherwse nsured together wth the Polcy Def ntons, Condtons Precedent and Polcy Condtons except (d) any whch provde for adjustments of premum any aggregate lmt on the amount borne by You as a result of the operaton of an Excess any provson for the automatc renstatement of sums nsured any Long Term Undertakng. and provdng that f there s confl ct between ths Secton and the rest of the Polcy, ths Secton shall preval. 2. We wll not ndemnfy You under ths Secton unless and untl The Treasury ssues a certf cate certfyng that any loss was caused by an Act of Terrorsm, as def ned n ths Secton or n the event of the Treasury refusng to ssue such a certf cate a trbunal formed by agreement between Us and Pool Rensurance Company Lmted decdes that the cause of such loss was an Act of Terrorsm, as def ned n ths Secton. 3. We may cancel the cover provded by ths Terrorsm Secton By sendng You 30 days wrtten notce to Your last known address. We wll refund a proportonate part of any premum pad for the unexpred perod. or Immedately f the premum has not been pad or f there has been a default under an nstalment or lnked credt agreement. We wll not refund any nstalment pad. 4. In any acton or sut or proceedngs where we allege that any loss s not covered by ths Secton the burden of provng that such loss s covered shall be upon You. Condtons Precedent It s a Condton Precedent to Our lablty that 1. You must declare to Us all property and/or premses owned by You or for whch You are responsble ncludng all such property and/or premses of subsdary companes unless t s the practce of any subsdary company to effect ts own nsurance 2. You must purchase Terrorsm nsurance from a Pool Rensurance Company Lmted member company n respect of all such property and/or premses. 22

25 Legal Labltes Employers Lablty Secton Defntons (Also refer to the Polcy Def ntons at the front of the booklet.) The followng def ntons apply to ths Secton and shall keep the same meanng wherever they appear n the Secton. Bodly Injury Bodly njury ncludng death, llness, dsease or nervous shock. Compensaton Damages, ncludng nterest. Costs and Expenses 1. fees for Your legal representaton 2. costs and expenses ncurred wth Our wrtten consent 3. any clamant s legal costs for whch You are legally lable n connecton wth any event whch s or may be the subject of ndemnty under ths Secton. Lmt of Indemnty The maxmum amount, stated n the Schedule, ncludng Costs and Expenses, whch We wll pay n respect of any or all clams arsng out of one cause. Terrtoral Lmts 1. Anywhere n the world n connecton wth The Busness conducted by You from premses wthn Great Brtan, Northern Ireland, the Isle of Man, the Channel Islands or offshore nstallatons wthn the Contnental Shelf around such terrtores. 2. Anywhere n the world where any Employee normally resdent n Great Brtan, Northern Ireland, the Isle of Man or the Channel Islands s engaged n The Busness. Cover We wll ndemnfy You n respect of 1. Your legal lablty to pay Compensaton to any Employee and 2. Costs and Expenses as a result of Bodly Injury caused n the course of The Busness, durng the Perod of Insurance and wthn the Terrtoral Lmts. The maxmum We wll pay s the Lmt of Indemnty. Clauses 1. Addtonal Actvtes The Busness ncludes (d) (e) ownershp, use and upkeep of The Premses, vehcles and plant canteen, socal, sports, educatonal and welfare organsatons for the benef t of any Employee f rst ad, f re, securty and ambulance servces partcpaton n exhbtons prvate work by any Employee, wth Your pror consent, for You or any drector or Employee. 2. Contractual Lablty We wll ndemnfy You n respect of lablty mposed on You solely by reason of the terms of any agreement provded that the conduct and control of any clam s vested n Us. We wll not provde ndemnty 1. where lablty arses from any agreement unless lablty would have exsted otherwse 2. n respect of any agreement for or ncludng the performance of work outsde Great Brtan, Northern Ireland, the Isle of Man or the Channel Islands. 3. Cross Labltes We wll ndemnfy each party named as the Polcyholder n the Schedule as f a separate polcy had been ssued to each. The total amount payable wll not exceed the Lmt of Indemnty regardless of the number of partes clamng to be ndemnf ed. 4. Indemnty to Other Persons We wll ndemnfy Your personal representatves n respect of legal lablty You ncur at Your request any drector, partner or propretor or Employee of Yours the off cers, commttees and members of Your canteen, socal, sports, educatonal and welfare organsatons f rst ad, f re, securty and ambulance servces any prncpal for whom You are carryng out a contract to the extent requred by the contract condtons or the personal representatves of these persons aganst legal lablty n respect of whch You would have been enttled to ndemnty f the clam had been made aganst You. Each ndemnf ed party wll be subject to the terms of ths Secton so far as they can apply. 23

26 5. Legal Expenses Arsng from Health and Safety Legslaton We wll ndemnfy You and, at Your request, any drector, partner or Employee n respect of legal fees and expenses ncurred wth Our wrtten consent n defendng proceedngs, ncludng appeals prosecuton costs awarded aganst You or any drector, partner or Employee arsng from any health and safety nqury or crmnal proceedngs n respect of any breach of the Health and Safety at Work Act 1974 or the Health and Safety at Work (Northern Ireland) Order We wll not provde ndemnty 1. unless the proceedngs relate to an actual or alleged act, omsson or ncdent commtted durng the Perod of Insurance wthn Great Brtan, Northern Ireland, the Isle of Man or the Channel Islands n the course of The Busness 2. n respect of proceedngs resultng from any delberate act or omsson by any party clamng to be ndemnf ed proceedngs relatng to the health and safety of any person other than an Employee 3. where ndemnty s provded by another nsurance polcy. 6. Our Rght of Recovery The ndemnty s n accordance wth the provsons of any law relatng to the compulsory nsurance of lablty to employees n Great Brtan, Northern Ireland, the Isle of Man or the Channel Islands. However, You wll repay to Us all sums We would not have been lable to pay but for the provsons of such law. 7. Payment for Court Attendance We wll compensate You f at Our request, any drector, partner or Employee s attendng court as a wtness n connecton wth a clam for whch You are enttled to ndemnty. The maxmum We wll pay s for each drector or partner 250 per day for each Employee 150 per day. 8. Unsatsfed Court Judgements We wll, at Your request, ndemnfy any Employee or hs or her personal representatves n respect of damages costs unpad 6 months after the date a judgement for Bodly Injury to the Employee was obtaned aganst another party resdent n Great Brtan, Northern Ireland, the Isle of Man, or the Channel Islands. Ths ndemnty wll only apply where the Bodly Injury was caused n the course of The Busness and durng the Perod of Insurance the judgement was made n a court n Great Brtan, Northern Ireland, the Isle of Man or the Channel Islands there s no appeal outstandng. The judgement wll be assgned to Us f We make a payment under ths Clause. 9. Legal Expenses arsng from Corporate Manslaughter and Corporate Homcde Act 2007 We wll ndemnfy You n respect of 1. legal fees and expenses ncurred wth Our wrtten consent for defendng proceedngs, ncludng appeals 2. costs of prosecuton awarded aganst You whch arse from crmnal proceedngs for any offence as def ned n Secton 1 of the Corporate Manslaughter and Corporate Homcde Act We wll not provde ndemnty 1. unless the proceedngs relate to an actual or alleged offence commtted durng the Perod of Insurance wthn Great Brtan, Northern Ireland, the Isle of Man or the Channel Islands and n connecton wth The Busness 2. n respect of proceedngs whch result from any delberate act or omsson by You relate to any person other than an Employee 3. n respect of any f nes remedal or publcty orders or any steps requred to be taken by such orders 4. where ndemnty s provded by another nsurance polcy. 24