swift Accident MANAGEMENT SOLUTIONS

Transcription

1 swift Accident MANAGEMENT SOLUTIONS

2 A vehicle accident What do you do? When you are involved in a road accident, the world suddenly becomes an unfamiliar place. Your mind starts racing: What happened?, Did I get hurt?, Has anyone else been hurt?, What should I do first?, How can I make sure my motor vehicle, passengers and anyone else involved in the accident are safe?. There will be a host of tow trucks arriving, all wanting to tow your motor vehicle. Worse still, you could find a police officer advising or insisting that you choose a particular tow operator to clear the accident scene. Shaken up and bombarded by demands from all sides, you lose your ability to think clearly. For your peace of mind, Old Mutual Insure provides a comprehensive accident management service free of charge to all comprehensively insured Old Mutual Insure motor vehicles with valid claims. We will arrange for the insured motor vehicle to be towed, at no charge to you, to the closest approved Old Mutual Insure repair centre. In the instance where your motor vehicle is only insured with us for Third Party, Fire and Theft or Third Party only, our accident management help-desk will still assist you, however the towing costs will be for your account, subject to your Old Mutual Insure policy terms and conditions.

3 Leave it all to us - simply call As an exclusive service to policyholders, the Old Mutual Insure Swift Accident Management Solutions help-desk will assist in taking care of the situation. Just call from the scene of the accident: Call us on and you will immediately be transferred to the Old Mutual Insure Swift Accident Management Solutions help-desk. Old Mutual Insure will immediately dispatch an approved towing operator and provide authorisation to tow the motor vehicle to the closest Old Mutual Insure repair centre. All related details will be confirmed with you. Your motor vehicle will be towed to either the closest Old Mutual Insure approved repair centre, or to an authorised storage facility for safekeeping until such time that the motor vehicle can be delivered to the closest repair centre. The Old Mutual Insure Swift Accident Management Solutions help-desk can arrange for you and your passengers to be taken to a place of safety if required, at your cost. In the interest of quality service, every call is recorded. You will also receive a follow-up call from Old Mutual Insure to ensure your complete satisfaction.

4 Peace of mind is our promise to you With a host of built-in risk management tools and benefits, you enjoy peace of mind brought to you by Old Mutual Insure. The authorised towing operator conforms to a strict code of conduct, set by Old Mutual Insure. By tightly managing the recovery process, we ensure costs are controlled - ultimately containing premium increases. When you are most in need of help, and by contacting the 24-hour emergency number , you will be treated as somebody special. What to do if you have a vehicle accident Herewith, you will find helpful advice as to what action you must take, including a form where you can write down all the important details of the accident. Below is a summary of what to do: Stop immediately and stay calm. DO NOT admit or accept liability for the accident (e.g. saying I m sorry the accident was my fault ). If your motor vehicle CANNOT BE DRIVEN, call the help-desk immediately on and let the operator take charge of the situation. Do not allow any unauthorised towing operator to call Old Mutual Insure on your behalf. Only allow your motor vehicle to be towed by an approved towing operator arranged by the help-desk. Help anyone who may be injured. If there are injuries DO NOT move the motor vehicles involved until the police arrive.

5 Record details of the accident: time and place, descriptions/ registrations of other motor vehicles involved, details of other driver(s) (names, addresses, phone numbers, ID numbers), details of witnesses, name and station of any police or traffic officer present. If possible, take pictures of the accident scene as well as of the other motor vehicles involved. Inform the police of the accident within 24 hours and remember to note your case number. If your motor vehicle CAN BE DRIVEN, report the incident to your broker noting the full details of the accident. Know your rights No towing operator or police officer has the right to force you to make use of a specific towing operator. Should a police officer attempt to force you to make use of a particular towing operator, a charge can be laid against the officer at the nearest police station. Ensure you take note of the officer s details. The responsibility for moving any obstruction to traffic rests with the police department, not the towing operator. On arrival of your approved towing operator as dispatched and authorised by the Swift Accident Management Soltions help-desk, your towing operator is required to be both professional and courteous. Should the service not live up to your expectations, please take the relevant name(s) and motor vehicle registration, and report your complaint to us. We will ensure that appropriate corrective action is taken. General Service providers are independent contractors. Although every effort is made to monitor and assess the service providers, the responsibility of loss, damage or defective workmanship remains with the service provider. By calling the Old Mutual Insure Swift Accident Management Solutions help-desk number, , for towing authorisation as soon as an accident has occurred, the policyholder is assured of fast and efficient towing assistance, as well as peace of mind knowing that assistance is only one call away. This brochure is for promotional purposes only. The full terms, conditions and exclusions of cover are contained in the policy wording.

6 Accident Details Keep this document in your motor vehicle to record details in the unfortunate event of an accident. Date, time and place of accident: Other motor vehicle(s) make, colour and registration number: Other driver(s) name, address, phone number (home/work/cell) and ID number: Owner of the other motor vehicle if not the driver name, address and phone number (home/work/cell): Name, address and phone number (home/work/cell) of witnesses: Name and station of police or traffic officer, if present: Name/phone number of the towing operator: For more information, please visit ombds L9712 All products are underwritten by Old Mutual Insure, an Authorised Financial Services Provider (FSP 12)

7 Medisure, Floristsure, Pharmacy Scheme and Veterinary Scheme, for defined segments within the small business arena, including the professional practice. Body Corporate Cover In addition to the multisure policy, we also provide comprehensive cover under a separate policy for Body Corporate risks. farmers Insurance Cover Agricultural insurance that covers your farming risks, crops, livestock, equipment and more. THE BENEFITS OF INSURING WITH OLD MUTUAL INSURE Old Mutual Insure has been providing Commercial and Corporate insurance solutions for decades. Whether you are a one-man business, a mid-size company or a large multi-national, you can depend on us to provide cover and value-added services to meet your specific needs. When your business is insured with us, you will enjoy the following benefits: Industry expertise We can put you in touch with brokers who specialise in Commercial and Corporate insurance, and are perfectly placed to give you sound risk management advice, based on their specialist understanding of business at a local and international level. Peace of mind Old Mutual Insure has offices throughout South Africa. We have been in business for over 185 years, so you can be confident you re dealing with a company that is both financially stable and experienced. This brochure is for promotional purposes only. The full terms, conditions and exclusions of cover are contained in the policy wording.

8 Efficient claims settlement Our record for claims settlements is one of the best in the industry. We provide Fast Track Claims Handling for non-motor claims within certain limits and where the loss event is clear and simple. Competitive rates Not only do we offer a range of innovative products and exceptional benefits, our rates are competitive too. Exceptional service From start to finish, you can look forward to dealing with people who understand the unique challenges of doing business in South Africa, and who are committed to providing you with the kind of service you expect. PROTECT YOUR BUSINESS WITH multisure Whatever criteria you prioritise in a business insurance policy flexibility, transparency, dependability you can rely on multisure to meet your needs and free you to concentrate on what s important running and managing your business. Most business insurance is placed with Old Mutual Insure through a specialist broker, who will tailor your insurance package to suit the specific requirements of your business. To find out more and for details on the sales office most conveniently located to you, visit our website at ombds L9712 All products are underwritten by Old Mutual Insure, an Authorised Financial Services Provider (FSP 12)