Welcome to Peugeot Contract Hire

Transcription

1 Welcome to Peugeot Contract Hire

2 Welcome to a World of Design and Innovation Our aim at Peugeot Contract Hire is to deliver the kind of ownership experience you would expect from one of the world s great brands by providing excellent value for money together with hassle free, satisfying motoring. At Peugeot Contract Hire our product range extends far beyond motor finance. As the home of peace of mind motoring you can find everything you need for an enjoyable motoring experience. With tailor-made finance solutions, tools to manage a fleet, protection plans and motor insurance, this is where your journey begins. With over 30 years experience, we know your vehicle better than anyone else and understand what s needed to keep it running smoothly. That s why we recommend only Peugeot Dealers and our authorised repairers look after our vehicles after all why trust it to anyone other than your local expert. We recommend that you take some time to read your new vehicle s handbook. Whilst we acknowledge that they can be heavy going, it s worth making sure you re aware of all the features and benefits of your vehicle, plus what needs to be checked regularly to keep it operating reliably and efficiently. We also have a Welcome video which you can view within the Driver Area of the Peugeot Contract Hire website We hope you enjoy your new Peugeot and that throughout your contract we exceed your expectations. After all, our work is only just beginning and we re only successful if, at the end of your contract, you choose to hire another vehicle from us. So thanks for choosing Peugeot and Peugeot Contract Hire. Nigel Ward Operations Manager Peugeot Contract Hire

3 Looking After Your Peugeot is important that r vehicle is maintained in accordance Whilst we will do all we can to help keep your vehicle in first class condition, there are things which need to be checked regularly, if it s to perform at its optimum level. Oil Level Running low on oil can cause a lot more damage to your vehicle than you might think. Low oil levels will mean that the engine is being worn far quicker than it should be. It can increase fuel consumption, and in certain cases can lead to the vehicle requiring unscheduled repairs which may not be covered by the vehicle warranty or your maintenance agreement. Therefore you should perform regular checks, topping up when necessary with the correct grade of oil, which is detailed in your owner s handbook. Servicing and Maintenance It is important that your vehicle is maintained in accordance with the manufacturer s recommendations and that the servicing schedules are adhered to. Failure to do so could invalidate your vehicle warranty. Service schedules are confirmed in your vehicle handbook. All routine servicing and maintenance should be carried out by a Peugeot Dealer as they are fully trained, and experts in all things Peugeot. Peugeot Dealers are also our preferred suppliers for tyres, batteries and exhausts. You ll need to present your service book to your Peugeot Dealer and ask that they complete your service history by stamping the book accordingly. Our terms and conditions state that vehicles must be maintained correctly and that a record of the service history is retained for when the vehicle is returned to us. Booking your vehicle in for a service couldn t be easier by clicking on the link from the Driver Area page:

4 Tyres Did you know that whilst driving only four small patches of rubber (each about the size of your hand) ever come into contact with the road? So as such, it s important that you have the right tyres, inflated to the correct pressure and in good condition. Correct tyre pressure is important for several reasons: safety under or over inflation will affect grip and braking performance fuel economy under inflation increases fuel consumption tyre life under or over inflation increases wear ride over inflation can result in a harsh, uncomfortable ride At Peugeot Contract Hire we advise that you check your tyre pressures every two weeks (when the tyres are cold), using a reliable/accurate tyre pressure gauge. At the same time, examine your tyres for any cuts or bulges, which must be checked out by a professional. A bulge in a tyre may indicate internal structural damage, and if so the tyre must be replaced. You may also need a new one if you find cuts deep enough to reveal the internal structure of the tyre. Any tyre damage should be examined at your local Peugeot Dealer or through our authorised repairers. Call for assistance. If you have chosen our Tyre Option a tyre worn through normal fair wear and tear will be replaced. Damaged tyres through misuse i.e. Kerbing, are excluded.. The Peugeot Dealer network or our authorised repairers are our preferred suppliers of tyres. However, in the event that you require emergency replacement or repair of your tyres, please call the Peugeot Contract Hire Tyre Hotline on

5 Maintained Agreements Gold Fully Maintained Contract (with or without tyres) Silver Service Only Contract (with or without tyres) Bronze Peugeot Assistance Only Contract (with or without tyres) If you ve opted for a Gold Maintained Contract then you have total peace of mind that there should be no unexpected repair bills. Our maintained agreements cover all routine servicing plus repairs, which are necessary due to the normal use of your vehicle. It s a great way to manage your cash flow. Our Silver Service Only Contract ensure all the essentials are covered ensuring your vehicle runs a smoothly as possible and in accordance with manufacturer guidelines, keeping your vehicle warranty intact. If you opted for a Bronze agreement your Breakdown (Peugeot Assistance) cover is detailed on page 8. Your contract or your dealer will identify type of contract you have chosen. You should present your service book to the customer service advisor when you arrive at the reception desk of your Peugeot Dealer as this will avoid a request for payment prior to the release of your vehicle. The replacement of any damaged items, including windscreens and tyres, are not covered by your maintenance agreement. Replacement windscreens and side glass can be supplied at competitive prices from any Peugeot Dealer. For emergency replacement of glass please see Glass Services section on Page 9.

6 Didn t Choose a Maintenance Agreement? If for whatever reason you decided not to take out a fully maintained agreement and, on reflection you wish to spread the costs of servicing and repair, then it s maybe not too late. Simply contact us on to discuss your requirement. Our competitively priced servicing and repair packages are designed to take the hassle out of maintaining your vehicle. Road Fund Licence For those customers who have chosen to fund their vehicle via Contract Hire, your road fund licence is included within your contract. You no longer receive a tax disc to display on your vehicle but we shall write to you when we renew your licence with the DVLA to ensure you have peace of mind. Please contact us on for any further clarification. Customers who have funded their vehicles via a Finance Lease or Lease Purchase agreement are responsible for the purchase of their own road fund licence, and any fines that can result for failure to comply with the DVLA s continual licensing programme.

7 Fixed Penalty Notices, Tolls and Congestion Charges As the driver of the vehicle, you are responsible for the payment of any fixed penalty notices (speeding, parking or bus lane fines), road or bridge tolls, plus any city congestion charges*. If Peugeot Contract Hire receives a fixed penalty notice or driver fine, we will pass your details on to the issuing authority who will demand payment from you. If any fine remains unpaid and Peugeot Contract Hire is re-contacted, then we will be obliged to pay the fine on your behalf. In such instances we will invoice you the cost of the fine plus an administration fee. *City Congestion Charges will be treated in the same way as fixed penalty or driver fines.

8 Breakdown Assistance In the unlikely event that you experience problems with your vehicle, Peugeot Assistance 24 hour breakdown cover, is only a telephone call away. Simply call Peugeot Assistance provides full breakdown cover including European Cover. In the unfortunate event of a breakdown, Peugeot Assistance will transport you to the nearest Peugeot Dealer, unless otherwise instructed. Should you require a hire vehicle to continue your journey one can be provided for up to two days, but this needs to be requested at the point of recovery. You will need to have your driving licence, insurance details and a credit card for fuel deposit (or pay for Collision Damage Waiver with a credit card). Relief Vehicle If you have chosen to include our relief vehicle option within your contract then a vehicle will be provided for your use in the event of mechanical breakdown or an accident. Please note, various levels of cover can be purchased therefore you should check which level of cover you have. Should you be unfortunate enough to require a relief vehicle please contact the Peugeot Contract Hire Maintenance Helpline on , who will arrange for a vehicle to be made available as appropriate. Please allow 2 hours for the provision of a relief car during normal working hours.

9 Glass Services The replacement of glass items are not included within your contract but we have made available to you a comprehensive glass replacement and repair service for all vehicles on Peugeot Contract Hire. In the event you require either a repair or a complete replacement to a windscreen or side glass, simply call We will arrange for one of our technicians to repair or replace the damaged glass in order to have you and your vehicle back on the road as quickly as possible. In the event of an emergency, we can even crash wrap your vehicle so you can continue your journey safely and arrange to replace the glass at a more convenient time for you. Or we can recover your vehicle free of charge from the roadside if the damage incurred renders the vehicle to be un-driveable. We will then arrange the damaged glass to be replaced at your convenience. If you have all the relevant details to hand, we can even liaise directly with your insurance company so you don t need to pay the technician once the work has been completed. We shall invoice your insurance company directly.

10 Accident Management Unlike some of our competitors who charge for providing an accident management service, here at Peugeot Contract Hire we provide a programme free of charge. All vehicles are covered both cars and vans and should you be unfortunate enough to be involved in an accident then simply call Benefits of the programme include: 24/7 friendly and professional advice If your car isn t driveable we ll arrange for it to be recovered to the nearest Peugeot Accident Repair Centre, who will organise a like for like replacement car for you to use until your car is back on the road (we ll provide a car for a van too). If the accident was your fault, we will provide you with a courtesy vehicle Our special Peugeot Trained Technicians will assess the damage and cost any necessary repairs. We will even inform your insurance provider so you don t have to Vehicle repaired in the Peugeot Network using original Peugeot parts and a Repair Certificate issued that can be handed in at the end of contract, avoiding problems The car will be assessed by our Peugeot-trained technicians and repaired using Peugeot Original Equipment Parts for total peace of mind Completion of an efficient repair and subsequent return of your vehicle to ensure the minimum amount of disruption Regardless of which insurer you are covered with, you can call Peugeot Accident Assistance and let us take the inconvenience away. For more information and terms & conditions please visit

11 Cherished Number Plates We recognise that some of our customers will want to have their personal, cherished number plate transferred to their new vehicle and therefore our process is simple and efficient. Should you wish to transfer your number plate then simply call our Fleet Administration Team who will discuss the process, and the costs involved. Our Fleet Admin Team can be contacted on Should Your Circumstances Change If your vehicle usage changes during your contract period, it may be possible to amend the contract terms to better suit your needs. If you would like to discuss changing your contract duration or mileage please contact the Peugeot Contract Hire Helpline on Also, if your company changes address, telephone number or address, please let Peugeot Contract Hire know. You can do this by post, telephone, fax or and our contact details can be found in the back of this brochure.

12 Using Your Vehicle Abroad If you are planning to travel abroad in your Peugeot Contract Hire vehicle it is essential that you contact us 14 days before departure so that we can despatch your overseas travel pack. Failure to do so could result in your vehicle being impounded as it is a requirement to carry proof of ownership if travelling abroad. This would normally involve carrying the original registration document, or in the case of a lease vehicle, a European Parliament recognised Vehicle on Hire form is used. Should you choose to travel without contacting us to obtain your overseas travel pack in good time and your vehicle is subsequently impounded, then we will have no option but to recover the vehicle, with any costs involved being charged to you. When travelling abroad you should also contact your insurance company to ensure that you have sufficient cover in place. Please call the Peugeot Contract Hire Fleet Administration Team on to arrange the despatch of your overseas travel pack. There is a small administration charge to cover the cost of vehicle on hire paperwork. Peugeot Contract Hire Website We have designed a specific Driver Area on our website to keep you fully up to date with looking after your Peugeot. As well as providing useful information such as critical telephone numbers, we also offer guidance about returning your vehicle at the end of your contract together with links to On-Line services for Service/Repair and End of Contract vehicle collection booking.

13 You can contact Peugeot Contract Hire by post, telephone, fax or . Peugeot Contract Hire Quadrant House Princess Way Redhill Surrey RH1 1QA Telephone Fax Website