Day 1 27 September 2018, Thursday

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3 Day 1 27 September 2018, Thursday 8.00 am Registration and Refreshment 9.00 am 9.15 am Welcome Address by Y. Bhg. Dato Syed Moheeb Syed Kamarulzaman Chief Executive Officer, The Malaysian Insurance Institute Topic: Is our industry meeting their expectations for innovation? Larry H. Hartshorn, Corporate Vice President and Director, International Research and Member Engagement, LIMRA and LOMA am Topic: Applying AI to Insurance for Greater Customer Centricity* am Networking Tea-Break am Topic: How can traditional insurers adopt and drive design and entrepreneurial practices to drive innovation and customer experience? Christoffer Erichsen, Chief Executive Officer, Human Inc am Topic: Staying Compliant while Innovating* pm Networking Lunch 2.00 pm BREAKOUT SESSION GENERAL Topic: Blockchain meets insurance. What s next?* BREAKOUT SESSION LIFE Topic: Medical Telemedicine Healthcare Stuart Pack, Co-Founder & Managing Director, Medical Opinion Asia 2.30 pm Topic: Potential Impact on IFRS 2017* Topic: Technology and innovation in Health care treatment* 3.00 pm Topic: Cloud Adoption in Insurance* Topic: Genetics is Changing the Landscape for Insurers* 3.30 pm Topic: What s the latest? Fintech or InsurTech?* Topic: The technologies of digital healthcare and cloud hospital changing and Economics* 4.00 pm Networking Tea-Break 4.15 pm Topic: Innovative Talent Strategies to Retain and Develop Talents for the Insurance Industry 5.30 pm End of Day 1 Topic: Big Data: Ethical and legal Challenges of patient s data* Programme is subject to change

4 Day 2 28 September 2018, Friday 8.00 am Registration and Refreshment 9.00 am Welcome Address by MII Chairman 9.15 am Keynote Address by TBA* Governor, Bank Negara Malaysia 9.45 am Networking Tea-Break am am am Topic: Leadership in Disruptive Markets Yan Keng Chong HR Director, Swiss Reinsurance Topic: Professional Standards and the Insurance Profession Melissa Collet, Professional Standards Director, Chartered Insurance Institute Topic: TBA Alan Goon Executive Partner, Gartner BNM closed door session with CEOs (2.5 hours) pm Networking Lunch and End of Summit Programme is subject to change

5 SPEAKER AND TOPIC OUTLINE How can traditional insurers adopt and drive design and entrepreneurial practices to drive innovation and customer experience? Most large companies have built extensive frameworks to control cost, minimize risk and align product development and change projects. In a time where speed to market, agility, and resilience are becoming mission critical traits to stay relevant, organizations can no longer afford this slow and bureaucratic way of working with change. Come join our session to discover: Christoffer Erichsen, Chief Executive Officer, Human Inc Why we "take forever" to do new stuff? What is killing insurance innovation? How to speed up innovation in insurance companies (examples of how corporates can sprint at the speed of startups) How labs and sprints change the way organizations quickly can make sense of what is needed and respond effectively within weeks, not months or years. What it takes to run and implement effective labs and sprints, and pitfalls to avoid The four levers that you can pull to drive innovation and customer experience in your company Is our industry meeting their expectations for innovation? Opportunities for modernization are around every corner and consumers are equipped with the latest and greatest that technology has to offer. Is our industry meeting their expectations for innovation? Learn more about which adaptations are crucial to your business in the next few years and which disruptors you should be on the lookout for in the future. Larry H. Hartshorn Corporate Vice President and Director, International Research and Member Engagement LIMRA and LOMA

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