06/24/ /25/2018. Suggested Arrival Date. 9:00 am - 10:00 am Registration Opens for ACE 2018

Transcription

1 06/24/ /25/2018 Suggested Arrival Date 9:00 am - 10:00 am Registration Opens for ACE :00 am - 10:50 am Product Workshop Product Workshop PW1 PW2 10:50 am - 11:00 am Session Transition Break 11:00 am - 11:50 am Product Workshop Product Workshop PW 3 PW4

2 12:00 pm Lunch is Served 12:30 pm - 1:30 pm Luncheon Keynote Presentation: The HUMAN Brand: Client & Employee Loyalty in the Digital Age Chris Malone, Managing Partner, Fidelum Partners As digital technology has proliferated during the past decade, it seems that client and employee loyalty have become more difficult to develop and sustain. Have the traditional principles of client service and talent development become obsolete? Chris Malone, co-author of The HUMAN Brand: How We Relate to People, Products & Companies, will address this question and provide insight on how to build and sustain client and employee loyalty in the Digital Age. Key Takeaways will include: -- The universal human perception process that drives loyalty with clients, colleagues and staff members -- Real world examples of sustainable loyalty building practices -- Three imperatives for building Client & Employee Loyalty in the Digital Age 1:40 pm - 2:30 pm Product Workshop Product Workshop PW5: Advanced Mediation Techniques PW6: Five Steps to an Optimized Third Party Workflow Each carrier processes third party claims differently, whether that means using a different combination of solutions, the way they assess comparative negligence or a variety of other factors. Though claims processes might be different carrier to carrier, most are striving for the same outcome efficient, fair and accurate settlements. In this session, learn five steps carriers should take to achieve an optimized third party workflow that can

3 help them achieve their goals. 2:30 pm - 3:00 pm Networking Break 3:00 pm - 3:50 pm Product Workshop Product Workshop PW7: Eliminating Checks with a Total Claim Payment Solution The Impossible Dream? url(/themes/global/fonts.css); Most Payers are still writing checks for over 95% of their payments which are not only expensive to produce (print/mail), but also have significant banking fees (positive pay, item charges, image charges, stop/pay, etc.). All of these costs are absorbed by the Payer and negatively impact Net Income. CCMSI presents a case study where Provider check costs have been eliminated by adopting a total payment solution. By offering their Medical Providers the option of ACH and Virtual Card, CCMSI has eliminated all Provider checks and check costs: Over 46% of payments are now e-payments and the total payment solution business model

4 eliminates the cost of the remaining checks. 4:00 pm - 5:00 pm State of the Industry: Demonstrating How Leaders are Pursuing Growth Through Innovation Bryan Falchuk, Head of Claims, Hiscox USA Jarrod Murrieta, Head of Claims Catastrophe Response, Farmers Insurance Allan Robinson, Senior Vice President of Operations and Sales and Chief Claim Officer, The Horace Mann Companies Jeanette Ward, Senior Vice President Policyholder Services, Texas Mutual Insurance This panel will bring together senior claims executives from several industry leaders to share their insights on where the claims industry is now, how things have changed and exciting developments coming in the future. 5:00 pm - 6:00 pm Welcome Reception - Open to All Attendees 06/26/2018 8:00 am - 8:40 am Registration & Breakfast 8:40 am - 8:45 am Opening Remarks by Claims Magazine 8:45 am - 9:45 am Keynote Presentation 9:45 am - 10:30 am Insurance & The Sharing Economy: Reacting - But Not Over-Reacting - to the Disruption A look at how the billion dollar sharing economy will revolutionize the way insurance is viewed, developed, and purchased. 10:30 am - 11:20 am Morning Networking Break - Exhibition Hall 11:20 am - 12:10 pm Inside the Mind of Today's Next Generation of Claims Professionals Jodie Hopkins, National Casualty Claims Leader, Westfield Insurance Today, an increasing number of colleges and universities are producing high quality insurance and risk management professionals. What are these recent graduates looking for when they enter the insurance workforce? Plus, as the current claims workforce continues to age, how can leaders attract and train the best young professionals? 12:15 pm Lunch is Served

5 12:40 pm - 1:00 pm Luncheon Presentation: ACE Awards 2018 Hosted by Claims Magazine 1:10 pm Educational Track Sessions Begin 1:10 pm - 2:00 pm Claims Leadership Claims Innovation Business of Claims Driving and Sustaining a Culture of Innovation Alyssa Hunt, VP Vendor Management, QBE Insurance Utilizing Behavioral and Contextual Data to Evaluate Risk and Settle Claims How are InsurTech innovators measuring As a leader, how can you foster a more collaborative and innovative environment for your team? This session will cover avoiding the fear, arrogance, and insecurity that often hinders change in large organizations. and using driving data collected via UBI tools and other telematic devices? Plus how can this data be used to price risk, manage and pay claims? InsurTech leaders discuss identifying the appropriate metrics to measure, understanding the data, and using data to accelerate claims settlement. How Fraudsters are Using Tech to Perpetrate Scams in All Areas Data shows that fraudulent claims have 2:10 pm - 3:00 pm Claims Leadership Claims Innovation Business of Claims Communicating Across Multiple Departments: Actuary, Underwriting, and Service Alan Hines, FCAS, MAAA, Managing Director, PwC No Longer Stuck in the Weeds: Debating the Insurability of Marijuana Patrick McManamon, Founder & CEO, Cannasure Insurance Services, LLC (Cannasure) In insurance, improving cross-department teamwork will not only improve company culture but could help settle a claim more strategically. It's particularly important for claims professionals to understand the roles of their teammates when working on a settlement. This session will cover improving communication skills between claims, underwriting, actuarial, and service. 3:00 pm - 3:40 pm Afternoon Networking Break - Exhibition Hall As more states legalize medical and recreational marijuana, insurers are following suit by considering the insurability of marijuana in all areas of insurance. What types of policies are currently available in the marketplace? Where is this field going in the future and what is the potential for growth? What issues are arising for claims professionals? What are risks for insurers? increased over the past few years as technology advances and fraudsters become more skilled. However, tech advancements also give insurers an advantage when detecting fraud. This session will cover leveraging external data in the claims process, reinventing the claims triaging process, and using data applications to manage the volume of claims. In addition, SIU experts will discuss the new pitfalls to look out for when examining a potential fraudulent claim. Subrogation Education Subrogation has evolved into a complex area where maximizing the recovery of dollars is essential to an insurer s bottom line. However, many claims professionals don't understand the field and miss the red flags of a claim that could be eligible for subrogation. This session will cover advancements in the subrogation field and analyze the formula many insurers now follow to maximize recoveries on claims of all sizes. 3:40 pm - 4:30 pm Claims Leadership Claims Innovation Business of Claims

6 Expanding Diversity & Inclusion in The Ripple Effect of 2017's Natural Insurance Disasters Today, most organizations have some form Houston, Puerto Rico, Florida, and more of diversity initiatives within their company. faced devastating natural disasters in However, there is still a large gap between For insurers, some analysts predict that intentions and reality. What types of diversity 2017 would be one of the worst years on programs work and what can leaders do to record for natural disaster claims. As the encourage a diverse workforce? work to settle these claims continues, what was learned from 2017's claims? How are disaster professionals settling claims faster and should policies be adapted to cover the increasing number of disasters facing the world? 4:40 pm - 5:30 pm Claims Leadership Claims Innovation Business of Claims Taking a Holistic Approach: The Future of the Claims Function Ursula Merten, Manager / Actuarial Services / Insurance, PwC Evolution of Workers' Comp -- What Needs to Change? Workers' comp programs are designed to protect injured workers and help employers get their employers back safely and in a timely manner. But is the field in need of a shake-up? How can workers' comp As the insurance industry continues its digital insurance continue to stay relevant as transformation, insurers must take a dynamic technology reshapes the worker and the approach to human capital strategies that workplace? What needs to be done to evolve are creative, adaptable and digitally savvy to the system and keep the 95% of covered attract and retain talent.the shift in U.S workers safe? demographic culture and the growing skills gap highlight the importance and impact of change in data management policies to ensure success for the new workforce. The panel will discuss how advanced technology solutions like drones, robotics, and AI are having a direct impact on the claims handling process. 5:30 pm - 7:00 pm Networking Cocktail Reception - Exhibition Hall 06/27/2018 8:30 am - 9:00 am Registration & Breakfast 9:00 am - 9:10 am Opening Remarks by Claims Magazine Assignment of Benefits: Risks and Challenges The combination of the way vendors are using AOBs in the marketplace and existing state laws is becoming increasingly problematic in some states. This is driving up costs for homeowners due to unnecessary litigation and impacting the profitability of property insurers. This session will provide an overview of how the assignment of benefits is being used and misused, and how to mitigate the risks for insurers. The Hall of Shame: A Twist on Claims Magazine's Infamous List International insurance fraud exceeds $100 billion per year. Companies and consumers are targeted every year by this crime. The cliché is true: whether you're a corporation, a start-up business or a consumer, you're all paying for it. Hear stories from Claim's Magazine's annual listing of the worst fraud claims of the year.

7 Powered by TCPDF ( 9:10 am - 10:00 am Accelerating Growth through Superior Customer Experience David A. Pieffer, Practice Lead P&C Insurance Practice, J.D. Power & Associates Companies with best-in-class customer experience share their strategies for growth and profitability. 10:00 am - 10:30 am Networking Break 10:30 am - 11:20 am Digital Transformation: Build It or Buy It Digital Transformation is a high priority in most insurance carriers but for many companies, knowing where to start is half of the challenge. These strategies call for acquiring talent, investing in research and development of new tools and programs. So where should you begin? Skilled experts discuss the benefits of building and buying in a variety of circumstances. 11:20 am - 12:30 pm Workshop: Creating a Takeaway Strategy for Success In this interactive session, work with other ACE attendees to come up with strategies for leadership, digital, innovations, and other topics discussed at this conference. 12:30 pm Conference Close 2:30 pm Earliest Suggested Flight Departure