complaints data - showing individual financial businesses new cases received by the Financial Ombudsman Service from 1 January to 30 June 2012
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1 complaints data - showing individual financial businesses new cases received by the Financial Ombudsman Service from 1 January to 30 June 2012 number of new cases - by complaint category business name business group total number of new cases received banking and credit mortgages and home finance general insurance PPI investments life & pensions and decumulation Abbey Life Assurance Company No Group ACE European Group No Group ACF Car Finance No Group Acromas Insurance Company No Group Admiral Insurance Company Admiral Group Advantage Finance Ltd No Group Advantage Insurance Company No Group Ageas Insurance Ageas Insurance AIB Group (UK) Plc No Group Allianz Insurance Plc Allianz Insurance American Express Services Europe American Life Insurance Company (USA) No Group No Group Amtrust Europe No Group Amtrust International Underwriters Ltd No Group
2 Anglian Windows Ltd No Group Aria Insurance Services Europ Assistance Automobile Association Insurance Services No Group Aviva Insurance AVIVA Aviva Life & Pensions UK AVIVA AXA Insurance UK Plc AXA AXA PPP Healthcare AXA Bank of Ireland (UK) Plc Bank of Ireland Bank of Scotland plc Lloyds Banque PSA Finance No Group Barclays Bank Plc Barclays BDML Connect No Group BISL No Group Black Horse Lloyds Blue Sky Personal Finance No Group BMW Financial Services(GB) No Group Bradford & Bingley Plc UK Asset Resolution BRIT Insurance No Group British Credit Trust Holdings Ltd No Group British Gas Insurance No Group BUPA Insurance BUPA Cabot Financial (Europe) No Group Canada Life Canada Life Capital One (Europe) plc Capital One
3 Card Protection Plan Ltd No Group Chartis Europe No Group Cheltenham & Gloucester plc Lloyds CIS General Insurance CO-OP Citibank International plc Citibank CitiFinancial Europe Plc Citibank Clydesdale Bank Plc National Australia Group Clydesdale Financial Services Barclays Connells Skipton Group Co-operative Insurance Society CO-OP Countrywide Assured Plc No Group Countrywide Principal Services No Group Creation Consumer Finance Ltd No Group Creation Financial Services No Group CT Capital PLC Central Trust DAS Legal Expenses Insurance Company No Group DB UK Bank No Group Decidebloom No Group Domestic & General Insurance Plc Domestic & General Insurance PLC E Insurance Services Ltd No Group Egg Banking Plc Citibank esure Insurance ESURE
4 Everyday Loans No Group Express Gifts Ltd No Group First Response Finance Ltd No Group Firstplus Financial Group Plc Barclays Friends Life Company Friends Provident Friends Life Friends Provident Friends Life Services Friends Provident Friends Life WL Friends Provident GE Money Consumer Lending General Electric GE Money Home Lending General Electric Great Lakes Reinsurance (UK) Plc No Group Groupama Insurance Company Groupama Guardian Assurance No Group Halifax General Insurance Services Lloyds Halifax Insurance Ireland Ltd Lloyds HFC Bank HSBC Hitachi Capital (UK) Plc No Group Home Retail Group Card Services Home Retail Group Insurance Services No Group No Group Homecare Insurance No Group Homeserve Membership No Group HSBC Bank plc HSBC
5 Inter Partner Assistance SA No Group J D Williams & Company No Group Kensington Mortgage Company No Group Kwik-Fit Insurance Services Ltd Ageas Insurance Leeds Building Society No Group Legal & General Assurance Society Legal & General Legal & General Insurance Legal & General Legal & General Partnership Services Liverpool Victoria Friendly Society Liverpool Victoria Insurance Company Legal & General Liverpool Victoria Group Liverpool Victoria Group Lloyds TSB Bank Plc Lloyds Lloyds TSB General Insurance Lloyds TSB Insurance Services Lloyds Lloyds Loans.co.uk Ltd MBNA London General Insurance Company No Group Mapfre Asistencia S A No Group Markerstudy Insurance Company Marks & Spencer Financial Services plc No Group HSBC MBNA Europe Bank MBNA Microcredit No Group
6 MMA Insurance Plc No Group Mondial Assistance Europe N.V. No Group Mortgage Express UK Asset Resolution National House-Building Council No Group National Savings and Investments No Group National Westminster Bank Plc Royal Bank Of Scotland Nationwide Building Society Nationwide Newcastle Building Society No Group Northern Bank No Group Northern Rock (Asset Management) plc UK Asset Resolution Northern Rock plc Virgin Money Ocean Finance and Mortgages No Group Openwork Zurich Paratus AMC No Group PayPal Sarl & Cie, SCA No Group Pearl Assurance Phoenix Group Personal Touch Financial Services Ltd No Group Phoenix Life Phoenix Group Pinnacle Insurance Plc Cardiff Pinnacle Positive Solutions (Financial Services) Professional Travel Insurance Company Aegon Group No Group Progressive Credit No Group
7 Provident Personal Credit No Group R. Raphael & Sons Plc No Group ReAssure SWISS RE Red Sands Insurance Company (Europe) No Group Royal & Sun Alliance Insurance Plc Royal & Sun Alliance Saga Services No Group Sainsbury's Bank Plc Sainsburys Bank Santander Cards UK Santander UK Santander Consumer (UK) Plc Santander UK Santander UK Plc Santander UK Scottish Equitable Plc Aegon Group Scottish Widows plc Lloyds Sesame Friends Provident Shop Direct Finance Company Shop Direct Group Skipton Building Society Skipton Group Southern Pacific Mortgage No Group St Andrew's Insurance plc Lloyds St. James's Place Wealth Management Plc St James Place Standard Life Assurance Standard Life Sun Life Assurance Company of Canada (U.K.) No Group Swinton Group Ltd No Group Tesco Personal Finance PLC Tesco Personal Finance Tesco Underwriting Ageas Insurance
8 The Carphone Warehouse Ltd No Group The Co-operative Bank Plc CO-OP The Funding Corporation No Group The Governor and Company of the Bank of Ireland Bank of Ireland The Mortgage Business Plc Lloyds The Mortgage Matters Partnership No Group The National Farmers' Union Mutual Insurance Society National Farmers Union Mutual Society The Prudential Assurance Company Prudential PLC The Royal Bank of Scotland Plc Royal Bank Of Scotland The Royal London Mutual Insurance Society Royal London Group The Society of Lloyd's No Group UK Car Group No Group UK Insurance Royal Bank Of Scotland Ulster Bank Ltd Royal Bank Of Scotland Vanquis Bank No Group Volkswagen Financial Services (UK) No Group Welcome Financial Services CATTLES West Bromwich Building Society West Bromwich Group Yorkshire Building Society Yorkshire Zenith Insurance plc No Group Zurich Assurance Ltd Zurich Zurich Insurance PLC Zurich
9 The table above shows the number of new cases received by the ombudsman service in the six-month period from 1 January to 30 June from consumers dissatisfied with the financial business's response to their complaint. This number is likely to be affected by the size of the business involved. business name: the names listed alphabetically in this column are the official names by which businesses are regulated. business group: this column shows the name of any larger group that the individual business was part of at the end of the six-month period.
complaints data - showing individual financial businesses new cases received by the Financial Ombudsman Service from 1 Jan to 30 June 2013
complaints data - showing individual financial businesses new cases received by the Financial Ombudsman Service from 1 Jan to 30 June 2013 number of new cases - by complaint category business name business
complaints data - showing individual financial businesses
complaints data - showing individual financial businesses showing the percentage resolved by the Financial Ombudsman Service in favour of consumers from 1 January to 30 June 2011 % resolved in favour of
complaints data - showing individual financial businesses
complaints data - showing individual financial businesses showing the percentage resolved by the Financial Ombudsman Service in favour of consumers from 1 January to 30 June 2011 % resolved in favour of
complaints data - showing individual financial businesses
complaints data - showing individual financial businesses showing the percentage resolved by the Financial Ombudsman Service in favour of consumers from 1 January to 30 June 2011 % resolved in favour of
complaints data - showing individual financial businesses new cases received by the Financial Ombudsman Service from 1 January to 30 June 2010
complaints data - showing individual financial businesses new cases received by the Financial Ombudsman Service from 1 January to 30 June 2010 number of new cases - by complaint category business name
complaints data - showing individual financial businesses
complaints data - showing individual financial businesses showing the percentage resolved by the Financial Ombudsman Service in favour of consumers from 1 January to 30 June 2010 % resolved in favour of
complaints data - showing individual financial businesses new cases received by the Financial Ombudsman Service from 01 July to 31 Dec 2014
complaints data - showing individual financial businesses new cases received by the Financial Ombudsman Service from 01 July to 31 Dec 2014 number of new cases - by complaint category business name business
complaints data - showing individual financial businesses new cases received by the Financial Ombudsman Service from 1 January to 30 June 2009
complaints data - showing individual financial businesses new cases received by the Financial Ombudsman Service from 1 January to 30 June 2009 number of new cases - by complaint category business name
complaints data - showing individual financial businesses
complaints data - showing individual financial businesses showing the percentage resolved by the Financial Ombudsman Service in favour of consumers from 01 Jan to 30 Jun 2015 % resolved in favour of consumer
complaints data - showing individual financial businesses new cases received by the Financial Ombudsman Service from 1 Jul to 31 Dec 2015
complaints data - showing individual financial businesses new cases received by the Financial Ombudsman Service from 1 Jul to 31 Dec 2015 number of new cases - by complaint category business name business
complaints data - showing individual financial businesses
complaints data - showing individual financial businesses showing the percentage resolved by the Financial Ombudsman Service in favour of consumers from 01 Jan to 30 Jun 2016 % resolved in favour of consumer
complaints data - showing individual financial businesses
complaints data - showing individual financial businesses showing the percentage resolved by the Financial Ombudsman Service in favour of consumers from 1 Jul to 31 Dec 2016 % resolved in favour of consumer
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