complaints data - showing individual financial businesses new cases received by the Financial Ombudsman Service from 1 January to 30 June 2010
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1 complaints data - showing individual financial businesses new cases received by the Financial Ombudsman Service from 1 January to 30 June 2010 number of new cases - by complaint category business name business group total number of new cases received banking and credit mortgages and home finance general insurance investments life & pensions and decumulation Abbey Life Assurance Company Limited No Group Acromas Insurance Company Limited No Group Admiral Insurance Company Limited Admiral Group AIB Group (UK) Plc No Group Alliance & Leicester Plc Santander UK Allianz Insurance Plc Allianz Insurance American Express Services Europe Limited No Group Amtrust Europe Limited No Group Amtrust International Underwriters Ltd No Group Assurant General Insurance Limited No Group Automobile Association Insurance Services Limited No Group Aviva Health UK Limited AVIVA Aviva Insurance Limited AVIVA Aviva Insurance UK Limited AVIVA Aviva Life & Pensions UK Limited AVIVA AXA Insurance UK Plc AXA AXA PPP Healthcare Limited AXA
2 AXA Sun Life Plc AXA AXA Sun Life Services Plc AXA Bank of Scotland plc Lloyds Banque PSA Finance No Group Barclays Bank Plc Barclays Barclays Insurance (Dublin) Limited Barclays Barclays Life Assurance Company Ltd SWISS RE Barclays Stockbrokers Limited Barclays BISL Limited No Group Black Horse Limited Lloyds BMW Financial Services(GB) Limited No Group Bradford & Bingley Plc Bradford & Bingley BRIT Insurance Limited No Group BUPA Insurance Limited BUPA Canada Life Limited Canada Life Capital One Bank (Europe) plc Capital One Central Trust Plc Central Trust Chartis Insurance UK Ltd No Group Cheltenham & Gloucester plc Lloyds Churchill Insurance Company Limited Royal Bank Of Scotland CIS General Insurance Limited CO-OP Citibank International plc Citibank CitiFinancial Europe Plc Citibank Clerical Medical Investment Group Limited Lloyds Clydesdale Bank Plc National Australia Group
3 Clydesdale Financial Services Limited Barclays Co-operative Insurance Society Limited CO-OP Countrywide Assured Plc No Group Creation Consumer Finance Ltd No Group DAS Legal Expenses Insurance Company Limited No Group Direct Line Insurance Plc Royal Bank Of Scotland Domestic & General Insurance Plc Domestic & General Insurance PLC Egg Banking Plc Citibank Eisis Ltd No Group Equiniti Financial Services Limited No Group esure Insurance Limited ESURE EUI Limited Admiral Group Europ Assistance Holdings Limited Europ Assistance Europ Assistance Insurance Limited Europ Assistance Firstplus Financial Group Plc Barclays Fortis Insurance Limited Fortis Insurance Limited Friends Provident Life and Pensions Limited Friends Provident Future Mortgages Limited Citibank GE Money Consumer Lending Limited General Electric GE Money Home Lending Limited General Electric GMAC UK Plc No Group Great Lakes Reinsurance (UK) Plc No Group Gresham Insurance Company Limited AVIVA Groupama Insurance Company Limited Groupama Guardian Assurance Plc Aegon Group
4 Halifax Insurance Ireland Ltd Lloyds Hastings Insurance Services Ltd No Group HFC Bank Limited HSBC Hitachi Capital (UK) Plc No Group Homeserve Membership Limited No Group HSBC Bank plc HSBC ING Direct N.V. No Group Inter Partner Assistance No Group Kensington Mortgage Company Limited No Group Legal & General Assurance Society Limited Legal & General Legal & General Insurance Limited Legal & General Liverpool Victoria Friendly Society Limited Liverpool Victoria Group Liverpool Victoria Insurance Company Limited Liverpool Victoria Group Lloyds TSB Bank Plc Lloyds Lloyds TSB General Insurance Limited Lloyds Lloyds TSB Private Banking Ltd Lloyds Loans.co.uk Ltd MBNA London and Edinburgh Insurance Company Limited AVIVA Mandrake Associates Limited No Group Marks & Spencer Financial Services plc HSBC MBNA Europe Bank Limited MBNA MMA Insurance Plc No Group Mondial Assistance Europe N.V. No Group Mortgage Express Bradford & Bingley National Savings and Investments No Group
5 National Westminster Bank Plc Royal Bank Of Scotland Nationwide Building Society Nationwide Nemo Personal Finance Limited Principality Newcastle Building Society No Group Northern Bank Limited No Group Northern Rock (Asset Management) plc Northern Rock Northern Rock plc No Group Norton Insurance Services Ltd No Group Norwich and Peterborough Building Society No Group Ocean Finance and Mortgages Limited No Group Openwork Limited Zurich PayPal Sarl & Cie, SCA No Group Pearl Assurance Public Limited Company Pearl Group Phoenix Life Limited Pearl Group Pinnacle Insurance Plc Cardiff Pinnacle Preferred Mortgages Limited No Group Provident Insurance Plc No Group QBE Insurance (Europe) Limited No Group Quinn Insurance Limited No Group R. Raphael & Sons Plc No Group Royal & Sun Alliance Insurance Plc Royal & Sun Alliance Royal Liver Assurance Limited No Group Saga Services Limited No Group Sainsbury's Bank Plc Sainsburys Bank Santander Cards UK Limited No Group
6 Santander Consumer (UK) Plc No Group Santander UK Plc Santander UK Scottish Equitable Plc Aegon Group Scottish Friendly Assurance Society Limited No Group Scottish Widows plc Lloyds Sesame Limited Sesame Shop Direct Finance Company Limited Shop Direct Group Shop Direct Home Shopping Limited Shop Direct Group Simplyhealth Access No Group Skandia Life Assurance Company Limited Old Mutual (Skandia) Skipton Building Society Skipton Group SLFC Assurance (UK) Limited No Group Southern Pacific Mortgage Limited No Group Southern Rock Insurance Company Limited No Group St Andrew's Insurance plc Lloyds St. James's Place Wealth Management Plc St James Place Standard Life Assurance Limited Standard Life Sun Life Assurance Company of Canada (UK) Limited No Group Swinton Group Ltd No Group Tesco Personal Finance PLC Tesco Personal Finance The Carphone Warehouse Ltd No Group The Co-operative Bank Plc CO-OP The Equitable Life Assurance Society No Group The Funding Corporation Limited No Group The Governor and Company of the Bank of Ireland Bank of Ireland
7 The National Farmers' Union Mutual Insurance Society Limited National Farmers Union Mutual Society Limited The National Insurance & Guarantee Corporation Ltd Royal Bank Of Scotland The Prudential Assurance Company Limited Prudential PLC The Royal Bank of Scotland Plc Royal Bank Of Scotland The Royal London Mutual Insurance Society Limited Royal London Group The Society of Lloyd's No Group UK Car Group Limited No Group UK Insurance Limited Royal Bank Of Scotland Ulster Bank Ltd Royal Bank Of Scotland Vanquis Bank Limited No Group Volkswagen Financial Services (UK) Limited No Group Welcome Financial Services Limited Welcome Wills & Co Stockbrokers Ltd No Group Windsor Life Assurance Company Limited SWISS RE Winterthur Life UK Limited AXA Yorkshire Building Society Yorkshire Zurich Assurance Ltd Zurich Zurich Insurance PLC Zurich The table above shows the number of new cases received by the ombudsman service in the six-month period from 1 January to 30 June from consumers dissatisfied with the financial business's response to their complaint. This number is likely to be affected by the size of the business involved. business name: the names listed alphabetically in this column are the official names by which businesses are regulated. business group: this column shows the name of any larger group that the individual business was part of at the end of the six-month period.
complaints data - showing individual financial businesses
complaints data - showing individual financial businesses showing the percentage resolved by the Financial Ombudsman Service in favour of consumers from 1 January to 30 June 2010 % resolved in favour of
More informationcomplaints data - showing individual financial businesses new cases received by the Financial Ombudsman Service from 1 January to 30 June 2009
complaints data - showing individual financial businesses new cases received by the Financial Ombudsman Service from 1 January to 30 June 2009 number of new cases - by complaint category business name
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complaints data - showing individual financial businesses showing the percentage resolved by the Financial Ombudsman Service in favour of consumers from 1 January to 30 June 2011 % resolved in favour of
More informationcomplaints data - showing individual financial businesses
complaints data - showing individual financial businesses showing the percentage resolved by the Financial Ombudsman Service in favour of consumers from 1 January to 30 June 2011 % resolved in favour of
More informationcomplaints data - showing individual financial businesses
complaints data - showing individual financial businesses showing the percentage resolved by the Financial Ombudsman Service in favour of consumers from 1 January to 30 June 2011 % resolved in favour of
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complaints data - showing individual financial businesses new cases received by the Financial Ombudsman Service from 1 January to 30 June 2012 number of new cases - by complaint category business name
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More informationcomplaints data - showing individual financial businesses new cases received by the Financial Ombudsman Service from 01 July to 31 Dec 2014
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complaints data - showing individual financial businesses showing the percentage resolved by the Financial Ombudsman Service in favour of consumers from 01 Jan to 30 Jun 2015 % resolved in favour of consumer
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complaints data - showing individual financial businesses new cases received by the Financial Ombudsman Service from 1 Jul to 31 Dec 2015 number of new cases - by complaint category business name business
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complaints data - showing individual financial businesses showing the percentage resolved by the Financial Ombudsman Service in favour of consumers from 01 Jan to 30 Jun 2016 % resolved in favour of consumer
More informationcomplaints data - showing individual financial businesses
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