complaints data - showing individual financial businesses new cases received by the Financial Ombudsman Service from 01 July to 31 Dec 2014
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1 complaints data - showing individual financial businesses new cases received by the Financial Ombudsman Service from 01 July to 31 Dec 2014 number of new cases - by complaint category business name business group total number of new cases received banking and credit mortgages and home finance general insurance PPI investments life & pensions and decumulation Abbey Life Assurance Company No Group ACE European Group No Group ACF Car Finance No Group Acromas Insurance Company No Group Admiral Insurance Company Admiral Group Advantage Insurance Company No Group Ageas Insurance Ageas AIB Group (UK) Plc No Group AIG Europe No Group Allianz Insurance Plc Allianz Insurance American Express Insurance Services Europe American Express Services Europe No Group No Group Amtrust Europe No Group Amtrust International Underwriters Ltd No Group
2 Arnold Clark Automobiles No Group Arrow Global No Group Assurant General Insurance No Group Automobile Association Insurance Services No Group Aviva Health UK AVIVA Aviva Insurance AVIVA Aviva Life & Pensions UK AVIVA Aviva Life Services UK AVIVA AXA Insurance UK Plc AXA AXA PPP Healthcare AXA AXA Wealth Services AXA Bank of Ireland (UK) Plc Bank of Ireland Bank of Scotland Plc Lloyds Banque PSA Finance No Group Barclays Bank Plc Barclays BISL No Group Black Horse Lloyds Blemain Finance No Group BMW Financial Services (GB) No Group Bradford & Bingley Plc UK Asset Resolution British Gas Insurance No Group British Gas Services No Group BUPA Insurance BUPA Cabot Financial (Europe) No Group
3 Canada Life Canada Life Canada Square Operations Citibank Capital One (Europe) plc No Group Capital One Homeowner Loans No Group Card Protection Plan Ltd No Group Casheuronet UK LLC No Group Cheltenham & Gloucester plc Lloyds CIS General Insurance CO-OP CitiFinancial Europe Plc Citibank Close Brothers No Group Clydesdale Bank Plc National Australia Group Clydesdale Financial Services Barclays Connells Skipton Group Countrywide Assured Plc No Group Countrywide Principal Services No Group Covea Insurance plc No Group Coventry Building Society No Group Creation Consumer Finance Ltd No Group Creation Financial Services No Group CT Capital PLC No Group Cumberland Building Society No Group DAS Legal Expenses Insurance Company No Group Decidebloom No Group
4 DFS Trading No Group Domestic & General Insurance Plc Domestic & General esure Insurance ESURE Everyday Loans No Group Experian No Group Express Gifts Ltd No Group Financial Insurance Company First Central Insurance Management Ltd First Central Insurance Services No Group No Group No Group First Response Finance Ltd No Group Firstplus Financial Group Plc Barclays FirstRand Bank No Group Friends Life Friends Provident Friends Life Services Friends Provident GE Money Consumer Lending No Group GE Money Home Lending No Group GMAC UK Plc No Group Great Lakes Reinsurance (UK) Plc No Group Guardian Assurance No Group Halifax Insurance Ireland Ltd Lloyds Halifax Share Dealing Lloyds Hargreaves Lansdown Asset Management No Group
5 Hastings Insurance Services Ltd No Group HFC Bank HSBC Hitachi Capital (UK) Plc No Group Home Retail Group Card Services Home Retail Group Insurance Services No Group No Group Homeserve Membership No Group HSBC Bank plc HSBC IGO4 No Group Inter Partner Assistance SA No Group Interactive Investor Trading No Group International Insurance Company of Hannover SE No Group ITC Compliance No Group J D Williams & Company No Group Kensington Mortgage Company No Group Leeds Building Society No Group Legal & General Assurance Society Legal & General Legal & General Insurance Legal & General Legal & General Partnership Services Liverpool Victoria Friendly Society Liverpool Victoria Insurance Company Legal & General Liverpool Victoria Group Liverpool Victoria Group Lloyds Bank General Insurance Lloyds
6 Lloyds Bank PLC Lloyds Loans.co.uk Ltd Bank of America Merrill Lynch Group London General Insurance Company Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A. Markerstudy Insurance Company Marks & Spencer Financial Services plc No Group No Group No Group HSBC MBNA Bank of America Merrill Lynch Group MEM Consumer Finance No Group Mercedes-Benz Financial Services UK No Group MKDP LLP No Group Mortgage Express UK Asset Resolution National House-Building Council No Group National Savings and Investments No Group National Westminster Bank Plc Royal Bank Of Scotland Nationwide Building Society Nationwide Newcastle Building Society No Group NewDay Cards Ltd No Group NewDay Ltd No Group Northern Bank No Group Nottingham Building Society No Group
7 NRAM plc UK Asset Resolution Octagon Insurance Company No Group One Call Insurance Services No Group One Insurance No Group Openwork Zurich Paymentshield Ltd No Group PayPal Sarl & Cie, SCA No Group Pendragon Finance and Insurance Services Personal Touch Financial Services Ltd No Group No Group Phoenix Life Assurance Phoenix Group Phoenix Life Phoenix Group Pinnacle Insurance Plc Cardiff Pinnacle Principality Building Society Principality Provident Personal Credit No Group QBE Insurance (Europe) No Group R. Raphael & Sons Plc No Group RAC Insurance No Group RAC Motoring Services No Group RCI Financial Services No Group ReAssure ReAssure Company Red Sands Insurance Company (Europe) No Group Royal & Sun Alliance Insurance Plc RSA Insurance UK Royal London (CIS) Royal London Group
8 Sabre Insurance Company No Group Saga Services No Group Sainsbury's Bank Plc Sainsburys Bank Santander Cards UK Santander UK Santander Consumer (UK) Plc Santander UK Santander UK Plc Santander UK Scottish Equitable Plc Aegon Group Scottish Widows plc Lloyds Secret Eye No Group Secure Trust Bank Plc No Group Sesame Friends Provident Shop Direct Finance Company No Group Skipton Building Society Skipton Group Southern Pacific Mortgage No Group St Andrew's Insurance plc Lloyds St. James's Place Wealth Management Plc St James Place Standard Life Assurance Standard Life Sterling Insurance Company No Group Stonebridge International Insurance Ltd Sun Life Assurance Company of Canada (U.K.) Aegon Group No Group Swinton Group Ltd No Group Sygma Banque No Group TD Direct Investing (Europe) No Group
9 Tesco Personal Finance PLC Tesco Personal Finance Tesco Underwriting Ageas The Co-operative Bank Plc No Group The Mortgage Business Plc Lloyds The Mortgage Matters Partnership No Group The Mortgage Works (UK) Plc Nationwide The National Farmers' Union Mutual Insurance Society National Farmers Union Mutual Society The Prudential Assurance Company The Royal Bank of Scotland Group Independent Financial Services Prudential PLC Royal Bank Of Scotland The Royal Bank of Scotland Plc Royal Bank Of Scotland The Royal London Mutual Insurance Society Royal London Group The Society of Lloyd's No Group Towergate Underwriting Group No Group TSB Bank plc No Group UK Car Group No Group UK General Insurance (Ireland) No Group UK Insurance Direct Line Ulster Bank Ltd Royal Bank Of Scotland Unum Ltd Unum Vanquis Bank No Group Virgin Money plc Virgin Money
10 Volkswagen Financial Services (UK) No Group WDFC UK No Group Welcome Financial Services No Group West Bromwich Building Society West Bromwich Group WorldPay (UK) No Group Yorkshire Building Society Yorkshire Zenith Insurance plc No Group Zurich Assurance Ltd Zurich Zurich Insurance PLC Zurich The table above shows the number of new cases received by the ombudsman service in the six-month period from 01 July to 31 Dec from consumers dissatisfied with the financial business's response to their complaint. This number is likely to be affected by the size of the business involved. business name: the names listed alphabetically in this column are the official names by which businesses are regulated. business group: this column shows the name of any larger group that the individual business was part of at the end of the six-month period.
complaints data - showing individual financial businesses new cases received by the Financial Ombudsman Service from 1 Jan to 30 June 2013
complaints data - showing individual financial businesses new cases received by the Financial Ombudsman Service from 1 Jan to 30 June 2013 number of new cases - by complaint category business name business
complaints data - showing individual financial businesses
complaints data - showing individual financial businesses showing the percentage resolved by the Financial Ombudsman Service in favour of consumers from 01 Jan to 30 Jun 2015 % resolved in favour of consumer
complaints data - showing individual financial businesses new cases received by the Financial Ombudsman Service from 1 Jul to 31 Dec 2015
complaints data - showing individual financial businesses new cases received by the Financial Ombudsman Service from 1 Jul to 31 Dec 2015 number of new cases - by complaint category business name business
complaints data - showing individual financial businesses new cases received by the Financial Ombudsman Service from 1 January to 30 June 2012
complaints data - showing individual financial businesses new cases received by the Financial Ombudsman Service from 1 January to 30 June 2012 number of new cases - by complaint category business name
complaints data - showing individual financial businesses
complaints data - showing individual financial businesses showing the percentage resolved by the Financial Ombudsman Service in favour of consumers from 01 Jan to 30 Jun 2016 % resolved in favour of consumer
complaints data - showing individual financial businesses
complaints data - showing individual financial businesses showing the percentage resolved by the Financial Ombudsman Service in favour of consumers from 1 Jul to 31 Dec 2016 % resolved in favour of consumer
complaints data - showing individual financial businesses new cases received by the Financial Ombudsman Service from 1 January to 30 June 2010
complaints data - showing individual financial businesses new cases received by the Financial Ombudsman Service from 1 January to 30 June 2010 number of new cases - by complaint category business name
complaints data - showing individual financial businesses
complaints data - showing individual financial businesses showing the percentage resolved by the Financial Ombudsman Service in favour of consumers from 1 January to 30 June 2010 % resolved in favour of
complaints data - showing individual financial businesses
complaints data - showing individual financial businesses showing the percentage resolved by the Financial Ombudsman Service in favour of consumers from 1 January to 30 June 2011 % resolved in favour of
complaints data - showing individual financial businesses
complaints data - showing individual financial businesses showing the percentage resolved by the Financial Ombudsman Service in favour of consumers from 1 January to 30 June 2011 % resolved in favour of
complaints data - showing individual financial businesses
complaints data - showing individual financial businesses showing the percentage resolved by the Financial Ombudsman Service in favour of consumers from 1 January to 30 June 2011 % resolved in favour of
complaints data - showing individual financial businesses new cases received by the Financial Ombudsman Service from 1 January to 30 June 2009
complaints data - showing individual financial businesses new cases received by the Financial Ombudsman Service from 1 January to 30 June 2009 number of new cases - by complaint category business name
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