complaints data - showing individual financial businesses new cases received by the Financial Ombudsman Service from 1 January to 30 June 2009
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1 complaints data - showing individual financial businesses new cases received by the Financial Ombudsman Service from 1 January to 30 June 2009 number of new cases - by complaint category business name business group total number of new cases received banking and credit mortgages and home finance general insurance investments life & pensions and decumulation Abbey Life Assurance Company Limited No Group Abbey National plc Abbey Acromas Insurance Company Limited No Group AIB Group (UK) Plc No Group AIG UK Limited No Group Alliance & Leicester Plc Abbey Allianz Insurance Plc Allianz Cornhill Group American Express Services Europe Limited No Group Automobile Association Insurance Services Limited No Group Aviva Health UK Limited AVIVA Aviva Insurance UK Limited AVIVA Aviva Life & Pensions UK Limited AVIVA Aviva Life Services UK Limited AVIVA AXA Insurance UK Plc AXA AXA PPP Healthcare Limited AXA AXA Sun Life Plc AXA AXA Sun Life Services Plc AXA
2 Bank of Scotland plc Lloyds Barclays Bank Plc Barclays Barclays Stockbrokers Limited Barclays BISL Limited No Group Black Horse Limited Lloyds BMW Financial Services(GB) Limited No Group Bradford & Bingley Plc Bradford & Bingley BRIT Insurance Limited No Group Britannia Building Society Britannia BUPA Insurance Limited BUPA Canada Life Limited Canada Life Capital One Bank (Europe) plc Capital One Chelsea Building Society Chelsea Building Society Cheltenham & Gloucester plc Lloyds Churchill Insurance Company Limited Royal Bank Of Scotland CIS General Insurance Limited The Co-operative Insurance Citibank International plc Citibank CitiFinancial Europe Plc Citibank Clydesdale Bank Plc National Australia Group Clydesdale Financial Services Limited Barclays CompuCredit UK Limited No Group Co-operative Insurance Society Limited The Co-operative Countrywide Assured Plc No Group DAS Legal Expenses Insurance Company Limited No Group Direct Line Insurance Plc Royal Bank Of Scotland
3 Domestic & General Insurance Plc Domestic & General Insurance PLC Egg Banking Plc Citibank Equiniti Financial Services Limited No Group esure Insurance Limited Lloyds EUI Limited Admiral Group Europ Assistance Holdings Limited No Group Europ Assistance Insurance Limited No Group Firstplus Financial Group Plc Barclays Fortis Insurance Limited Fortis Insurance Limited Friends Provident Life and Pensions Limited Friends Provident GE Money Consumer Lending Limited General Electric GE Money Home Lending Limited General Electric GMAC-RFC Ltd No Group Great Lakes Reinsurance (UK) Plc No Group Groupama Insurance Company Limited Groupama Guardian Assurance Plc Aegon Group Halifax Insurance Ireland Ltd Lloyds Hastings Insurance Services Ltd No Group HFC Bank Limited HSBC Homeserve Membership Limited No Group HSBC Bank plc HSBC ING Direct N.V. No Group Inter Partner Assistance No Group Kensington Mortgage Company Limited No Group Legal & General Assurance Society Limited Legal & General
4 Legal & General Insurance Limited Legal & General Legal & General Partnership Services Limited Legal & General Lincoln Assurance Limited No Group Liverpool Victoria Friendly Society Limited Liverpool Victoria Group Liverpool Victoria Insurance Company Limited Liverpool Victoria Group Lloyds TSB Bank Plc Lloyds Lloyds TSB General Insurance Limited Lloyds Lloyds TSB Insurance Services Limited Lloyds Lloyds TSB Private Banking Ltd Lloyds Loans.co.uk Ltd Loans.co.uk London and Edinburgh Insurance Company Limited AVIVA London Life Limited Pearl Group Mandrake Associates Limited No Group Marks & Spencer Financial Services plc HSBC MBNA Europe Bank Limited MBNA MMA Insurance Plc No Group Mortgage Express Bradford & Bingley National House-Building Council No Group National Westminster Bank Plc Royal Bank Of Scotland Nationwide Building Society Nationwide Nemo Personal Finance Limited NEMO Northern Rock Plc Northern Rock PayPal Sarl & Cie, SCA No Group Pearl Assurance Public Limited Company Pearl Group Phoenix Life Limited Pearl Group
5 Pinnacle Insurance Plc Pinnacle Insurance PLC Preferred Mortgages Limited No Group Professional Travel Insurance Company Limited No Group Quinn Insurance Limited No Group RCI Financial Services Limited No Group Royal & Sun Alliance Insurance Plc Royal & Sun Alliance Sainsbury's Bank Plc Lloyds Santander Asset Management UK Limited Santander Asset Management UK Santander Cards UK Limited No Group Scottish Equitable Plc Aegon Group Scottish Mutual Assurance Limited Pearl Group Scottish Provident Limited Pearl Group Scottish Widows plc Lloyds Sesame Limited Sesame Shop Direct Finance Company Limited Shop Direct Financial Services Ltd Everyday Financial Solutions Ltd Everyday Financial Solutions Ltd Skipton Building Society Skipton Group Southern Pacific Mortgage Limited No Group St Andrew's Insurance plc Lloyds St. James's Place Wealth Management Plc St James Place Standard Life Assurance Limited Standard Life Sun Life Assurance Company of Canada (UK) Limited No Group Tesco Personal Finance PLC Tesco Personal Finance The Carphone Warehouse Ltd No Group
6 The Co-operative Bank Plc The Co-operative The Equitable Life Assurance Society No Group The Governor and Company of the Bank of Ireland Bank of Ireland The Mortgage Business Plc Lloyds The National Farmers' Union Mutual Insurance Society Limited National Farmers Union Mutual Society Limited The National Insurance & Guarantee Corporation Ltd Royal Bank Of Scotland The Prudential Assurance Company Limited Prudential PLC The Royal Bank of Scotland Plc Royal Bank Of Scotland The Royal London Mutual Insurance Society Limited Royal London Group The Society of Lloyd's No Group The Standard Life Assurance Company 2006 Standard Life UK Insurance Limited Royal Bank Of Scotland UK Underwriting Limited No Group Ulster Bank Ltd Royal Bank Of Scotland Unum Ltd Unum Limited Vanquis Bank Limited No Group Welcome Financial Services Limited Welcome West Bromwich Building Society West Bromwich Group Windsor Life Assurance Company Limited Windsor Winterthur Life UK Limited AXA Yorkshire Building Society Yorkshire Zurich Advice Network Limited Zurich Zurich Assurance Ltd Zurich Zurich Insurance Plc Zurich
7 The table above shows the number of new cases received by the ombudsman service in the six-month period from 1 January to 30 June from consumers dissatisfied with the financial business's response to their complaint. This number is likely to be affected by the size of the business involved. business name: the names listed alphabetically in this column are the official names by which businesses are regulated. business group: this column shows the name of any larger group that the individual business was part of at the end of the six-month period.
complaints data - showing individual financial businesses new cases received by the Financial Ombudsman Service from 1 January to 30 June 2010
complaints data - showing individual financial businesses new cases received by the Financial Ombudsman Service from 1 January to 30 June 2010 number of new cases - by complaint category business name
complaints data - showing individual financial businesses
complaints data - showing individual financial businesses showing the percentage resolved by the Financial Ombudsman Service in favour of consumers from 1 January to 30 June 2010 % resolved in favour of
complaints data - showing individual financial businesses new cases received by the Financial Ombudsman Service from 1 January to 30 June 2012
complaints data - showing individual financial businesses new cases received by the Financial Ombudsman Service from 1 January to 30 June 2012 number of new cases - by complaint category business name
complaints data - showing individual financial businesses
complaints data - showing individual financial businesses showing the percentage resolved by the Financial Ombudsman Service in favour of consumers from 1 January to 30 June 2011 % resolved in favour of
complaints data - showing individual financial businesses
complaints data - showing individual financial businesses showing the percentage resolved by the Financial Ombudsman Service in favour of consumers from 1 January to 30 June 2011 % resolved in favour of
complaints data - showing individual financial businesses
complaints data - showing individual financial businesses showing the percentage resolved by the Financial Ombudsman Service in favour of consumers from 1 January to 30 June 2011 % resolved in favour of
complaints data - showing individual financial businesses new cases received by the Financial Ombudsman Service from 1 Jan to 30 June 2013
complaints data - showing individual financial businesses new cases received by the Financial Ombudsman Service from 1 Jan to 30 June 2013 number of new cases - by complaint category business name business
complaints data - showing individual financial businesses new cases received by the Financial Ombudsman Service from 01 July to 31 Dec 2014
complaints data - showing individual financial businesses new cases received by the Financial Ombudsman Service from 01 July to 31 Dec 2014 number of new cases - by complaint category business name business
complaints data - showing individual financial businesses
complaints data - showing individual financial businesses showing the percentage resolved by the Financial Ombudsman Service in favour of consumers from 01 Jan to 30 Jun 2015 % resolved in favour of consumer
complaints data - showing individual financial businesses new cases received by the Financial Ombudsman Service from 1 Jul to 31 Dec 2015
complaints data - showing individual financial businesses new cases received by the Financial Ombudsman Service from 1 Jul to 31 Dec 2015 number of new cases - by complaint category business name business
complaints data - showing individual financial businesses
complaints data - showing individual financial businesses showing the percentage resolved by the Financial Ombudsman Service in favour of consumers from 01 Jan to 30 Jun 2016 % resolved in favour of consumer
complaints data - showing individual financial businesses
complaints data - showing individual financial businesses showing the percentage resolved by the Financial Ombudsman Service in favour of consumers from 1 Jul to 31 Dec 2016 % resolved in favour of consumer
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