CRÉDIT AGRICOLE ASSURANCES

Transcription

1 PROFILE 2016

2 CRÉDIT AGRICOLE ASSURANCES The mission of Crédit Agricole Assurances is to design insurance offerings for the customers of its partner banks and companies, whether individuals, professionals or companies. Its areas of expertise include personal insurance (health, personal risk) and property protection (automobile, home ), as well as savings and pensions. For almost 30 years, the Group has been growing to become a comprehensive, diversified and international insurance provider, serving its partners in keeping with Crédit Agricole Group s standing as a fullservice retail bank. Our business lines and offerings LIFE INSURANCE / SAVINGS savings, Individual pension plans, (PERP), Euro and unitlinked life insurance, Sociallyresponsible Madelin, Group pension plans PERSONAL RISK/CREDITOR INSURANCE/GROUP INSURANCE PLANS Collective health & personal risk insurance, Creditor insurance Funeral Insurance, Dependency & rollout, professionals insurance, Topup health cover, Motor insurance, INDIVIDUALS PROFESSIONALS FARMERS CORPORATE Personal accident insurance, Agricultural and Personal Liability, Means of Payment Insurance, Repair Network Home insurance, Mobile Devices, Legal Protection, GENERAL INSURANCE

3 KEY FIGURES 2015 N bank insurer in Europe N 2 insurer Presence in 10 countries Data according to IFRS standards % Consolidated revenue in Savings / Pensions in Personal risk / Creditor insurance / Group insurance plans in General insurance ,3% Crédit Agricole Assurances Group net profits* 260 Assets under management +4,3% 5.1 International revenue Workforce 4,000employees over 28 million policies in the portfolio over 6.5 invested in the French economy *Removed of two monetary compensations of 141 million due to anticipated subordinated debts repayment

4 OUR ENTITIES FRANCE Crédit Agricole Assurances Pacifica Predica Caci Caagis La Médicale Spirica UAF Life Patrimoine Previseo Obsèques Viavita Viaren INTERNATIONAL Crédit Agricole Creditor Insurance CA Vita CA Assicurazioni CA Life CA Life Insurance Japan Crédit Agricole Life Insurance Europe Crédit Agricole TU S.A. GNB Seguros OUR MAIN PARTNERS BANKS Crédit Agricole Regional Banks LCL BforBank Indosuez Wealth Management Groupe Cariparma (Italy) Credit Agricole Bank Polska (Poland) Novo Banco (Portugal) Resona (Japan) Btmu (Japan) FINANCE AND SERVICES Crédit Agricole Consumer Finance Crédit Agricole Leasing & Factoring Orange CréditPlus (Germany) Agos Ducato (Italy) FCA Bank (Italy) Credibom ( Portugal) Endesa SPECIALISED NETWORKS A network of agents dedicated to independent medical professionals (La Médicale) Independent Financial Advisors (Spirica, UAF Life Patrimoine)

5 2015 IN KEY FACTS CORPORATE Frédéric Thomas heads up Crédit Agricole Assurances Group The Chief Executive Officer of Crédit Agricole Normandie Seine Regional Bank was appointed in September 2015, taking over from Jérôme Grivet, the new Financial Officer of Crédit Agricole SA. Thierry Langreney and Henri Le Bihan have become Deputy CEOs of Crédit Agricole Assurances. 7 th general insurer 2 nd personal insurance provider SAVINGS/PENSIONS UAF LIFE Patrimoine, A new benchmark platform for Independent Financial Advisors This platform offers multirange and multiinsurer services for Independent Financial Advisers and Brokers specialising in life. GENERAL INSURANCE 10 Launch of the ebreakdown service by Pacifica and Mondial Assistance Thanks to a geolocation system, policyholders are kept informed of the arrival time of the breakdown service and can view their position in real time. This digital innovation won in 2016 the «Silver Award» in the «Customer Experience and Engagement» category of Insurance Innovation Awards. countries of presence CORPORATE Crédit Agricole Assurances support Le Village by CA An ecosystem dedicated to business and innovation which supports some 100 startups. CAA, alongside other large groups, contributes to the selection and mentoring of startups. It seizes any opportunities for future collaboration and enables its policyholders and employees to benefit from innovations. INTERNATIONAL CA Assicurazioni launches the ClicCAACi mobile application for motor and home insurance declarations and claims management. It is the first Italian bank insurer to do so. 28 policies received awards from the press (accreditations or trophies) GENERAL INSURANCE Marketing of the first Pasture Insurance policy by Pacifica in partnership with Airbus Defence and Space. This offer won the «Innov Space» price at the International Space Show, and «l Argus d Or» in General insurance in april SAVINGS/PENSIONS Launch of Discretionary Management with Spirica FINANCE Market launch of a second subordinated debt issue of 1 as part of the policy for optimising Crédit Agricole and Crédit Agricole Assurances Group own funds. 3 rd for creditor insurance HEALTH/PERSONAL RISK 200,000 people are already covered by group health and personal risk insurance. 18 months from launch. This offering was extended with a group health insurance policy specially designed for health professionals, launched by La Médicale.

6 ADAPTING TO AN ENVIRONMENT IN THE THROES OF CHANGE to continue providing the Group s clients with the best service RAPHAËL APPERT Chairman of Crédit Agricole Assurances Crédit Agricole Assurances performed very well in 2015 and has contributed significantly to the excellent results of Crédit Agricole Group Crédit Agricole Assurances performed very well in 2015 and contributed significantly to the excellent results of Crédit Agricole Group. With 30.4 in revenues in 2015, an increase of 3.1%, approximately 260 of assets under management, up 4.3%, and a portfolio of more than 28 million policies, Crédit Agricole Assurances has demonstrated the strength of its economic model in an everchanging environment and a difficult economic context. All our business lines have posted growth : 2.5% in savings/pensions with revenues of 24, 5.9% in general insurance ( 3.4 in revenues) and 5% in personal risk/creditor insurance/group insurance plans (revenue of 3 ). This success is due to the dynamism of the Crédit Agricole Group banks and the flexibility of its subsidiaries and abroad. Alongside these excellent commercial results, Crédit Agricole Assurances has a strong financial structure, as demonstrated by the Solvency ratio of 178% at the end of December 2015 by the terms of Solvency II. To continue optimising own funds within Crédit Agricole Group, in January 2015 Crédit Agricole Assurances successfully placed a second subordinated debt issue of 1 on the market. In addition to this, Crédit Agricole Assurances Group is a signatory of the Principles for Responsible Investment (PRI) and a committed actor in terms of social and environmental responsibilities. In 2015 the Group invested over 6.5 in funding the French economy. Against a backdrop of persistently low rates, the diversification of unitlinked inflow has intensified. Personal risk, health and general insurance have continued to develop. We have begun new synergies, in particular with the creation of Premundi, in order to develop longterm savings advice and solutions, and UAF Life Patrimoine with the aim of strengthening our presence in alternative channels. We have also seized opportunities to position ourselves in new territories, with the launch of the group insurance plan offering, and in doing so laying the foundations for a model for corporate bank insurance. 178% of Solvency II ratio* *Evaluated on 2015/12/21 on standard formula basis of Solvency II new prudential framework

7 FRÉDÉRIC THOMAS Chief Executive Officer Crédit Agricole Assurances The launch of multiple innovative products and services has demonstrated our ability to imagine the insurance of the future while at the same time remaining faithful to our values of proximity, loyalty and utility 30.4 in revenue 260 assets under management +28 million policies in the portfolio In parallel, Crédit Agricole Assurances is continuing to digitalise its offerings and sales and management processes in order to meet new expectations of clients. The launch of multiple innovative products and services (Pasture Insurance, ebreakdown etc.) has demonstrated our ability to imagine the insurance of the future while remaining faithful to our values of proximity, loyalty and utility. Our beliefs for the future are expressed in the Crédit Agricole Group project: fairness in our advice for clients. This relationship, whether digital or with an advisor in a branch, will be a lasting one, with support at each moment in life. Crédit Agricole Assurances is fully committed to this approach which places customers more than ever at the heart of its concerns.

8 CREDIT AGRICOLE GROUP, A UNIVERSAL BANKING GROUP Crédit Agricole Group is the biggest financer of French economy and one of the top banking actors in Europe. The Group is the European leader in retail banking and is also the biggest bank insurer in Europe, as well as ranking third in Europe for project funding. Drawing on its cooperative and mutualist foundations, 40,000 employees and 350 local and regional bank administrators, Crédit Agricole Group is a responsible and useful bank which serves 52 million clients and 8.8 million members and individual shareholders. Thanks to its model for customercentric universal banking closely linking retail banks and the professions connected to them Crédit Agricole Assurances Group supports clients in their projects and all over the world, with everyday banking, real estate and consumer loans, savings, insurance, asset management, real estate, leasing, factoring, financing and investment banking. Crédit Agricole also distinguishes itself at the service of the economy with its dynamic and innovative corporate social responsibility policy, which is based on a practical approach across the whole of the Group and which involves every employee. 52 countries 52 million customers 140,000 employees The bank of 1 in 3 people The bank of nearly 1 in 2 enterprises The bank of 9 in 10 farmers 6.0 Group net result 92.9 Group capital 13.7% fully loaded COMMON EQUITY TIER ratio

9 CREDIT AGRICOLE GROUP STRUCTURE 8.8 million members form the foundation of Crédit Agricole s cooperative organisation. They hold shares in the capital of 2,476 Regional Banks and each year they designate their representatives: 31,150 administrators who are entrusted with expressing their expectations within the Group. The local banks hold the main capital of the 39 Regional Banks. The Regional Banks are cooperative banks and offer their customers a complete range of products and services. The thinktank behind the Regional Banks is the Fédération Nationale du Crédit Agricole, where the major guidelines and policies of the Group are discussed. Through SAS Rue La Boétie, the Regional Banks are the majority shareholder (56.7%) of Crédit Agricole S.A. In conjunction with its specialised subsidiaries, it coordinates strategies for the various business lines and internationally.

10 LOCATIONS FRANCE CRÉDIT AGRICOLE ASSURANCES 16, boulevard de Vaugirard PREDICA 16, boulevard de Vaugirard PACIFICA 8, boulevard de Vaugirard CACI 16, boulevard de Vaugirard , allée Vauban La Madeleine relation clientèle CACI relation clientèle LCL CAAGIS 50, rue de la Procession Quartier de Baye, avenue AndréCoudray BP VaisonlaRomaine CALI EUROPE (SUCCURSALE FRANCE) 31, rue Falguière Paris LA MÉDICALE 3, rue SaintVincentdePaul Paris Cedex implantations en France VIAVITA 8, boulevard de Vaugirard VIAREN 8, boulevard de Vaugirard PREVISEO OBSÈQUES 50, rue de la Procession Paris SPIRICA 31, rue Falguière Paris UAF LIFE PATRIMOINE 27, rue MauriceFlandin BP Lyon Cedex UNITÉS DE GESTION DE SINISTRES (PACIFICA) AIXENPROVENCE Legal protection TSA AIXENPROVENCE Nonlife TSA BORDEAUX Legal protection TSA CLERMONTFERRAND Nonlife TSA LYON Nonlife TSA METZ Nonlife TSA MONTPELLIER Unité de gestion Récoltes CS Montpellier Cedex 2 MONTPELLIER Nonlife TSA ORLÉANS Nonlife TSA PAU Nonlife TSA POITIERS Nonlife TSA RENNES Nonlife TSA RENNES Legal protection TSA ROUEN Nonlife TSA ROUEN Legal protection TSA SAINTLAURENT BLANGY TSA STRASBOURG Nonlife TSA INTERNATIONAL EUROPE SPAIN PREDICA (SUCCURSALE) Avenida de la Libertad San Sebastian IRELAND CACI LIFE LTD, NON LIFE LTD, REINSURANCE LTD Space Holding Beaux Lane House Mercer Street Lower Dublin ITALY CRÉDIT AGRICOLE ASSICURAZIONI Via Imperia, Milano (Mi) CRÉDIT AGRICOLE VITA Via Imperia, Milano (Mi) CACI Piazza Cavour, Milano LUXEMBOURG CRÉDIT AGRICOLE LIFE INSURANCE EUROPE 3133, avenue Pasteur L2311 Luxembourg CRÉDIT AGRICOLE RISK INSURANCE 3133, avenue Pasteur L2311 Luxembourg CRÉDIT AGRICOLE REINSURANCE 3133, avenue Pasteur L2311 Luxembourg POLAND CRÉDIT AGRICOLE LIFE INSURANCE EUROPE ul. Tęczowa 11 lok Wrocław CRÉDIT AGRICOLE TU S.A. ul. Tęczowa 11 lok Wrocław PORTUGAL GNB SEGUROS Avenida Alvares Cabral, Lisboa ASIA/PACIFIC JAPAN CRÉDIT AGRICOLE LIFE INSURANCE JAPAN LTD Shiodome Sumitomo Bldg 192 HigashiShimbashi MinatoKu Tokyo

11 Find out more on caassurances.com and our social media: twitter.com/ CA_Assurances CAA Communications and CSR Division September 2016 Photo credits: CAPA Pictures A. Meyssonnier, Cathy Bistour, Sabine Serrad Crédit Agricole Assurances, public limited liability company with capital of 1,448,754,700 Headquarters: 50, rue de la Procession RCS Paris