RETAIL BANKS OUR SOLUTIONS FOR

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1 RETAIL BANKS OUR SOLUTIONS FOR your growth

2 Meet THE CHALLENGES OF DIGITALISATION IN SPITE OF A COMPLEX ECONOMIC ENVIRONMENT, CONSUMER MORALE IS ON THE MEND. APPETITE FOR SPENDING IS BACK, AND THERE IS MORE CREDIT AVAILABLE TO GET THE THINGS THEY NEED. IN FRANCE, 26% OF HOUSEHOLDS NOW HAVE CONSUMER CREDIT. In 2015, 18.1% of households applied for a financing solution with traditional banks or specialist financial institutions. Consumer credit is a strategic commercial stake for the banking industry. It s a financing solution that meets the expectations of customers, retains them, and is a source of income. The boom in electronic and mobile commerce is gradually digitalising consumer habits, behaviours, and purchasing experiences. More and more customers want to be able to apply for consumer credit on line, right along with the act of purchasing. For the consumer credit world, the challenge, which is technological, technical, and legal, is a major one. In France, Crédit Agricole retail banks and LCL are relaunching their consumer credit activity. They expect tools, solutions and innovative services from CA Consumer Finance that are capable of supporting them in this direction. Innovation in terms of solutions and services, transparent communications, and the sharing of know-how are the focus of the co-building approach we ve developed with them, to benefit their customers. We are capitalising on the digital transformation with our auto and specialist retail partners, to provide cutting-edge solutions to Crédit Agricole Group s banking networks. At a time when the Crédit Agricole Group s growth model is 100% human, 100% digital, our banking partners expect a lot from the CA CF 3.0 digital transformation programme launched in the spring of 2015, especially the Digi Conso 3.0 project. ANNE LAIMÉ, HEAD OF GROUP BANKING PARTNERSHIPS CA CONSUMER FINANCE FRANCE 2

3 Success story CRÉDIT AGRICOLE NORD DE FRANCE A DYNAMIC SALES APPROACH FRANÇOIS MACÉ, CHIEF EXECUTIVE OFFICER CRÉDIT AGRICOLE NORD DE FRANCE The region s leading bank The Caisse Régionale Nord de France of Crédit Agricole is the leading player of the economy in the Nord and Pas-de-Calais regions. In 2015, Crédit Agricole Nord de France injected more than 4 billion in new loans into the regional economy. We accompany on a daily basis over a million clients in all the bank s activities: savings, financing, insurance and real estate. Our 2,900 employees are on the job every day to meet our clients needs. Meeting the credit challenge Developing business in the very competitive consumer credit market was a challenge. We could count on Crédit Agricole Consumer Finance teams and the Conso 2.0 system. As a result, we were able to rethink the entire consumer credit value chain, remove its marketing hurdles, identify areas for improvement, and work on making the customer experience more fluid, all thanks to the extensive multi-channel retail banking project. A fine-tuned dynamic We have confirmed our momentum on the consumer credit market. In 2015, our production rose by almost 25% year on year and the development of consumer credit is key to our commercial growth. We are fully aware of how useful financing is for our clients, as it helps them bring their plans to life. 3

4 Success story CA CONSUMER FINANCE S EXPERTISE AND KNOW HOW SERVING LCL Premium bank services in French urban areas Along with the Regional Banks, LCL is the second-largest universal retail bank in the Crédit Agricole Group. With 64% of its points of sale (1,880 branches, 75 private banking divisions, and 69 corporate affair centres) located in French urban areas, LCL strives to become the premium bank in town for six million private clients, 330,000 professionals and small businesses, and 28,000 large corporations and other institutional clients. LCL benefits from our unique expertise Crédit Agricole Consumer Finance has created a unique consumer division of excellence, forty employees strong, and configured specially to meet all of LCL s needs. 4

5 A consumer division at LCL s service It provides customers with complete after-sales service, particularly on revolving credit, with processing for all kinds of transactions, management of cards with credit, and positive overdraft management. It works side-by-side with LCL employees throughout the production and online retail chain. It is also the support unit for LCL s entire network, thanks to the training administered to LCL employees. CA Consumer Finance engages LCL s teams By leading network management and steering these projects, the consumer division creates special dynamics with the LCL teams. Its realistic and pragmatic approach, with the support of Ile-de-France North management, has led to the development of the Conso 2.0 pilot, a new retailing approach. CA Consumer Finance facilitates work for LCL teams CA Consumer Finance s teams have also played a major role during the IT migration of 32,000 customers for the Banque Française Commerciale Antilles Guyanes. Thanks to some logical and perfectly calculated decision-making, CA Consumer Finance teams organised and executed this migration in the space of three days at the end of the year, without a hitch. The performance was praised by all. 2 COACHES FULLY DEDICATED TO LCL TRAINING 130 TRAINING SESSIONS HELD 1,133 EMPLOYEES TRAINED 5

6 Success story AGOS DUCATO ENHANCED LEADERSHIP IN ITALY DOMINIQUE PASQUIER, CHIEF EXECUTIVE OFFICER AGOS DUCATO We handle more than 15 billion in outstandings This makes Agos Ducato the leader in consumer credit on the Italian market, and number one in financing for Italian families. Since we are a subsidiary, 61% owned by Crédit Agricole Consumer Finance, we can count on the financial power of a key player in the European market and its partner Banco Popolare, our other shareholder. With Banco Popolare, we have secured means to grow As an extension of the refinancing agreement signed in 2013, Crédit Agricole Consumer Finance and Banco Popolare have signed a new three-year agreement. This will allow us to diversify our financing sources on the financial markets, increase our self-financing capability, optimise our refinancing costs, and therefore provide more attractive credit terms to our clients and partners. A five-year trade agreement was signed at the same time, which gives us an exclusive on distribution of consumer credits to customers of Banco Popolare, Italy s fourth-largest banking group. This twofold agreement is a substantial lever for the growth of Agos Ducato. Cariparma and Agos Ducato, a winning group strategy We have developed new forms of cooperation with Cariparma, serving their customers. We have deployed a platform that the entire Cariparma Group Cariparma, FriulAdria, and Carispezia can use to distribute consumer loans for Agos Ducato. While bank advisors enter customer data to create applications, we take care of credit appraisal, payment, and after-sale management (loan repayment). We have also launched a new consumer credit line, bringing in a third entity into the group, Crédit Agricole Creditor Insurance, a lender insurance specialist. 6

7 Major events SUPPORTING BFORBANK IN ITS REVAMP BforBank was 100% savings and 100% on line at its launch in 2009 by the Regional Banks of Crédit Agricole Group. Now it s changing into a separate, 100% digital retail bank. In this major strategic development, BforBank relies on the power, expertise and know-how of CA Consumer Finance. Through a partnership formed in November 2015, BforBank has a range of retail banking products and services, and instalment loans to finance home renovations, car ownership, or moving expenses. Eventually, this agreement will also include a card-free revolving credit line, as well as a loan consolidation service. The agreement with BforBank is the latest partnership set up with the Regional Banks and LCL under Conso 2.0 and Crédit Agricole Group s consumer credit recovery plan. It also helps to boost intra-group synergy and strengthen Crédit Agricole Consumer Finance s position within Crédit Agricole Group. WAFASALAF AND CRÉDIT DU MAROC, A 10-YEAR PARTNERSHIP Wafasalaf was a forerunner in account management and servicing (scoring, bad debt recovery). That s why Crédit du Maroc naturally called on Wafasalaf s expertise early On the strength of a decade-long partnership, Crédit du Maroc now has a fully automated processing platform integrating all decision-making components as well as those for scoring and risk processing. Wafasalaf s teams also support Crédit du Maroc s network advisers through in-field training and leadership actions % CRÉDIT DU MAROC DECIDED TO ENTRUST WAFASALAF WITH ALL OF ITS CONSUMER CREDIT ACTIVITY IN JUNE RESULT: A 16.9% GAIN IN NEW BUSINESS. 85% OF WAFASALAF S CUSTOMERS MUST BE SERVED IN UNDER ONE HOUR FCA BANK AND CARIPARMA: ACCELERATING COLLABORATION FCA Bank and Cariparma launched together a new savings product via an online account Crescideposito FCA Bank. Customers financing the purchase of a Fiat Chrysler (FCA) group s car with a FCA Bank credit or leasing, are offered the possibility of saving at an advantageous rate. A practical and flexibile savings offer are the main advantage of this deposit account which increases interest rates over time. The savers obtain a better yield without any additional costs. This type of offer contributes to the strengthening of the collection activity of both partners. 7

8 1015 CA Consumer Finance: French public limited company (SA) with share capital of 460,157,919 - Rue du Bois Sauvage Evry Cedex - France RCS Evry Photo credits: Philippe Caron, Stéphane Durieu, Michel Labelle, Eric Lebrun, Tristan Paviot, DR CA Consumer Finance Design & Production: This publication was printed using an Imprim Vert printer on PFC certified paper made from wood harvested from sustainably managed forests. RUE DU BOIS SAUVAGE, ÉVRY CEDEX - FRANCE