THE INSURANCE NETWORK. Features key clients, brokers & underwriters including

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1 THE INSURANCE NETWORK London Market Claims October 18 th 2012 Central Hall Westminster London London Market Claims is the ONLY event dedicated to exploring the key strategic claims challenges in maintaining London s position in the global insurance and reinsurance markets. It focuses on the initiatives and innovations that will improve claims processes and performance for the industry and clients alike. Features key clients, brokers & underwriters including Carsten Scheffel CEO Regional Unit London Allianz Global Corporate & Specialty Lars Henneberg Head of Risk & Insurance A.P. Møller-Mærsk David Pigot Chairman of the Global Claims Practice Marsh Miles Banks Global Chief Claims Officer Willis Steve Eckhardt EVP & COO Global Commercial Claims, Chartis Stuart Willoughby Global Head of Claims SCOR Russell Higginbotham UK CEO Swiss Re Martin Thomas Chief Claims Officer Aon Colin Campbell Head of Risk Management Arcadia David Lang Head of Claims Lloyd s Chris McGloin VP, Risk Management & Insurance, Invensys LIMITED OFFER VAT Sponsors: Exhibitors: Supported by:

2 THE INSURANCE NETWORK London Market Claims Improving claims service and performance is critical in maintaining London s position in the global insurance market. This conference is dedicated to exploring the key strategic challenges facing the market and initiatives and innovations that will improve claims service, process and performance for the industry and clients alike. Building on last year s success, the event will include interactive panel discussions featuring the market s leading practitioners and clients. In addition, breakout sessions will explore specific topics and allow more focussed roundtable discussions on overcoming the key challenges. Topics to be covered include: What does the client really want - and value - from their claims service? Improving speed of settlement and service Achieving claims certainty and reducing unspecified reservations of rights Improving efficiency through new processes and technology for different classes of business What is the right way forward for London market claims? Attend the industry s ONLY dedicated London market claims conference to: Network and benchmark with over 200 claims directors, operations directors, risk managers & thought leaders Meet leading risk managers and purchasers of insurance and reinsurance Be part of the who s who of claims leaders in the London market Discover their thoughts on key issues including claims certainty, client requirements and speed of settlement Find out where things are heading and how they will affect you - we are entering a critical time for claims in the London market make sure you re at the claims event of the year

3 Programme Chair s introduction Keynote Presentation Finding the right path for London market claims Where is London positioned today in a global context and what needs to change in claims? What does London do well? Capitalising on London s strengths as a service provider What can be learned from other markets? New processes and operating models New technology and its role in enhancing service and reputation The biggest factors affecting the perception of London market claims Key lessons from hurricanes Katrina, Rita and Wilma Carsten Scheffel CEO Regional Unit London Allianz Global Corporate & Specialty (Formerly Chief Agent of AGCS Canada & Chief Underwriting Offi cer of AGCS North America) Panel Session 1 Client perspectives How competitive is London in meeting client expectations & what more does it need to do? Recognising market expectations - the problems with covers, non-disclosure and late notification Revising the placement process to ensure adequate cover for anticipated scenarios How London performs on achieving full disclosure / having information waived under contract The need for legally binding claims process agreements to define remedies for breaches Reservation of Rights and retrospective underwriting Colin Campbell Head of Risk Management Arcadia Group Jonathan Cook Head of Risk & Insurance Anglo American Andrew Fenton Group Insurance Manager MBDA Lars Henneberg Head of Risk & Insurance A.P. Møller-Mærsk John Hurrell Chief Executive Airmic 11:00 Refreshments and networking 11:25 Panel Session 2 The London market responds The expert panel will respond to the client perspectives and explore the future development of the market Claims processing in the London market reasons to be optimistic? Assessing proposed means to enhance service for volume claims What does the client really want to know? Getting transparency right without providing unwanted information Bad news delivered well is better than bad news delivered promptly achieving effective communication Accelerating settlement through technology data driven decision making and simulated settlements 13:00 Networking luncheon Miles Banks Global Chief Claims Officer Willis Steve Eckhardt EVP & COO Global Commercial Claims, Chartis Nicola Parton Managing Director, Head of Corporate Solutions Claims Swiss Re Corporate Solutions 14:00 Parallel streamed sessions Next steps to move claims forward in the London market Delegates choose from one of the following five streams David Pigot Chairman of the Global Claims Practice, Marsh Stuart Willoughby Global Head of Claims SCOR Each session features two presentations from experienced market practitioners before delegates participate in interactive roundtable discussions. This is your chance to identify the issues and find practical solutions with your industry peers. Book online today at the early booking rate of VAT

4 Stream 1 Achieving claims certainty through improved process & communication: Speed of settlement - managing and meeting client expectations Reservation of rights right or wrong? Is the market doing enough to provide a streamlined claims agreement process? Stream 2 Streamlining processes and utilising technology for competitive advantage Chaired by: Graham Newman, European Product Marketing Manager, FINEOS Using technology intelligently to increase efficiency Redefining workflows to put resources where they re effective Ensuring loss adjusters are there to meet market needs Stream 3 CAT response: global claims perspectives & changing loss dynamics Achieving transparency in reinsurance and the right degree of control over original claims Stopping the claims tennis in and out of London Creating scalability and flexibility in CAT response Stream 4 Improving claims service & performance through MI & metrics Chaired by: Adrian Giles, Managing Director, Venesis Reassessing what to measure and how to put the results to best use Identifying the soft metrics to capture what really matters What does big data mean for the claims function? Stream 5 Insurance contract law reform a post consultation review Chaired by: James Miller, Partner, RPC (Reynolds Porter Chamberlain LLP) Damages for late payments where does the law stand now? Update on the potential for claims not covered within the contract wording Controlling disproportionate damages are increases inevitable? Peter Thompson Alliance Boots Martin Thomas Chief Claims Officer Aon Mike Gillett Head of Claims Liberty Jonathan Clark Corporate and Technical Risks Director Cunningham Lindsey Russell Higginbotham UK CEO Swiss Re Barry Costi-Mouyia Executive Director Willis Re Ben Bolton Managing Director Gracechurch John Muir Senior Partner, Head of London Market Contracts Willis John Hurrell Chief Executive Airmic David Hertzell Law Commissioner for commercial and common law Law Commission 15:30 Refreshments and networking 16:00 Closing session 10 of the big questions facing the London market The final session will have a Question Time format. The panel will give their thoughts on the big questions facing the London market before the audience gives its view via voting keypads. In addition to those submitted in advance by delegates, questions will include: The outsourcing debate is decline in quality of service an inescapable consequence? Automatic settlement levels for small claims can this be achieved without fraud? How much of a real issue is the move towards paperless processes? Does the London market really face a threat from overseas? Are the market s traditions the real problem when it comes to modernisation? Chaired by: Paul Wordley, Partner, Holman Fenwick Willan Richard Gurney Divisional Managing Director of Claims JLT Chris McGloin Vice President, Risk Management and Insurance, Invensys 17:30 Networking drinks reception Barry Jones Head of Claims Marsh David Lang Head of Claims Lloyd s

5 Sponsors With over 400 lawyers operating in 13 offices across 10 countries, Holman Fenwick Willan has been advising clients for over 125 years on a wide range of international commerce-related legal matters. HFW s global insurance and reinsurance practice consists of a specialist team of 20 partners and more than 40 lawyers operating in London, Paris, Geneva, Singapore, Hong Kong, Dubai, Melbourne and Sydney. The firm offers a comprehensive range of dispute resolution and transactional legal services to the insurance and reinsurance sector, including: insurance companies; captives; insurance intermediaries and other agencies; managing and members agencies at Lloyd s; and run-off service providers. HFW s work is high value, likely to be complex and multi-party, and often international in dimension. Apart from our extensive policy defence and coverage work, we specialise in reinsurance recoveries, commercial litigation, subrogation, finality solutions, transactional, advisory and regulatory work, setting up new ventures, product development, drafting and distribution, and in run-off and closing down discontinued venturesthe global practice is headed by Paul Wordley, who is based in the firm s London office. For more information please visit FINEOS is a market leading provider of core software solutions for the London Market, Insurance and Government Insurance. Our flagship product, FINEOS Claims, is the insurance industryís best-in-class solution for all Property & Casualty, Life, Disability and Government Insurance. Established in 1993, the company delivers innovative solutions to a global market and has customers, employees and established bases in North America, Europe, Africa and the Asia Pacific markets. For more information visit Venesis is a boutique corporate venturing company which provides strategic restructuring and corporate advisory services. We lead and support business by driving Process Excellence through their operations, delivering programmes for Business Transformation and developing Target Operating Models for defining strategic Innovation or Technology Integration. Venesis is primarily focused upon the financial services industry, where we work across both the Banking and Insurance market sectors. This includes businesses in Investment and Corporate Banking, the Capital Markets and the London Insurance Market. We believe our sector experience and specialist knowledge enable us to deliver strategic but practical business programmes which add real value and enable our clients to achieve their goals. Venesis offers business re-generation solutions through its professional services delivery team. We provide specialist expertise to support businesses that are experiencing distress. This includes professional services for designing and delivering business rescue programmes, providing turnaround consultancy for businesses in distress and raising or finding additional sources of capital funding to support the recovery process. Where it is appropriate, we will often co-invest with other funding partners. Venesis s invests in companies where our management team can capitalise upon high growth strategies. For more information visit RPC is synonymous with insurance, having supported the sector in doing business for over 60 years. Our commitment to insurance has been recognised twice in 2012: Service Provider of the Year (British Insurance Awards) and Insurance Team of the Year (Legal Business Awards).Headquartered in the City of London, we also have offices in Bristol and Singapore, and will shortly be opening in Hong Kong. Our service goes beyond simply advising on the law. The depth and breadth of our expertise across all legal disciplines brings with it an innate understanding of the commercial context in which companies operate, meaning we help navigate complex business issues, as well as purely legal. Pre-eminent in the London Market, we handle complex coverage, claims and defence work, and are the firm of choice for many of the biggest names across the globe. We advise most major Lloyd s syndicates, and UK, European, Bermudian and US insurers. We also have a dedicated Corporate Insurance team working on the full spectrum of transactions. The leading client satisfaction report for the legal sector places us above all other law firms for quality of commercial advice. Combining this commerciality with our reputation for innovation, we believe we deliver a quality service that is second to none. Exhibitors Cost Advocates is the UK s leading specialist firm of costs solicitors, situated in the heart of the City of London. As a solicitors practice we are focused on minimising the liability and reducing our clients expenditure on legal costs by providing insurance companies, commercial enterprises and public sector organisations with a range of legal services, which positively impact their bottom line. These services include: Cost budgeting Cost drafting Cost analysis Cost negotiation Cost litigation Over the last 12 months we have saved our clients in excess of 30m across a broad range of litigation areas, including; Employers and Public Liability, Road Traffic Accidents, Professional Indemnity, Clinical Negligence, Industrial Disease and Local Authority matters. To find out more about us, including our value added services visit: Hawkins is a well-established firm of forensic scientists and engineers. Founded over 30 years ago, we have eight offices giving national and international cover, with more than 65 highly skilled investigators. We cover a broad range of investigations and our clients include most UK insurers, loss adjusters and the legal profession. Our service is both independent and impartial. Investigations include: Energy Personal injury Road traffic accidents Engineering Highways Contamination assessment Escape of water, fluids and gas Railway accidents Marine Fire and explosion Please call us on to discuss your requirements or visit our website:

6 Exhibitors cont. Gracechurch delivers: Insight: quality research to help you benchmark your service delivery and reputation Inspiration: expert advice to help you deliver great service and a compelling market proposition We provide independent benchmarking for the London Market through: London Market Study (LMS): market reputation of insurers Underwriter Performance Monitor(UPM): service performance of underwriting teams Claims Performance Monitor (CPM): service performance of London Market claims teams For more information please visit Alternatively, contact Ben Bolton bb@grch.net Supported by Airmic is a members association supporting those responsible for risk management and insurance within their own companies. We have nearly one thousand individual members who represent over 450 companies Airmic provides research, training networking, lobbying and market information for the benefit of members. We hold over forty events per year for our members, including our annual conference for over six hundred delegates. For more information visit: The International Underwriting Association of London (IUA) is the world s largest representative organisation for international and wholesale insurance and reinsurance companies.the IUA exists to promote and enhance the business environment for international insurance and reinsurance companies operating in or through London. For more information visit: The Lloyd s Market Association (LMA) provides professional technical support to the Lloyd s underwriting and claims community and represents their interests. All managing agents at Lloyd s are LMA members, together managing gross premium income of around 23 billion in Through the LMA the interests of Lloyd s underwriters, managing agents and members agents are represented wherever decisions need to be made that affect the market. The purpose of the LMA is to identify and resolve issues which are of particular interest to the underwriting and claims community and, working in partnership with the Corporation of Lloyd s and other partner associations, to influence the course of future market initiatives. The LMA s agenda is driven by and on behalf of the members the Lloyd s underwriting and claims community many of whose staff freely give up their time to participate on boards, committees, business panels and other groups who are essential to the strength of the association. For more information visit: The association launched on 1st September 2011 and has 44 full members representing in excess of 1.3 billion of GWP, 17 insurer associate members and 20 supplier associate members. Our web site is We are committed to:- Be a central representative body for our members Setting best practice guidelines Improving understanding of what MGAs are and the sector s professionalism, stability and competitiveness Providing a technical centre and online materials Promoting MGAs through good public relations Promoting opportunities, training and standards Networking, newsletters, market research and a range of benefits and discounts If you are interested in becoming a sponsor or an exhibitor please contact Phil Middleton, or phil@middleton-burgess.co.uk

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8 How to register... Select your booking option & choose one of the 3 easy ways to michael@the-insurance-network.co.uk Booking options... Practitioner: [Actively working for an insurer, broker or loss/claims adjusters] Delegate rate: VAT (standard rate VAT - increases 23/09/2012) Group Packages: (Group rates based on single delegate rate and will increase 23/09/2012) 3 x delegate rate: VAT 5 x delegate rate: VAT 10 x delegate rate: VAT On receipt of your registration we will send you an confirmation. If you have opted to pay by credit card a member of our team will call you. Add the event date to your diary. Closer to October 18th we will send through a map & directions to the venue. BOOK ONLINE LIMITED OFFER Only VAT If you are interested in becoming a sponsor or an exhibitor please contact Phil Middleton, or phil@middleton-burgess.co.uk Risk Manager & Airmic members: [Responsible for risk management within your organisation or a registered member of Airmic] Risk manager rate: 99 + VAT Airmic member FREE (Delegate must supply membership number) Vendor: [Suppliers of services to the industry eg: consultancy, technology company, law firm etc.] Vendor delegate rate: VAT Group Packages: (Group rates based on single delegate rate and will increase 23/09/2012) 3 x delegate rate: VAT 5 x delegate rate: VAT Exhibitor packages from: VAT Please contact Phil Middleton for details of sponsorship The Insurance Network Member s rate & Membership: [Only open to practitioners] Member rate: VAT Joining fee & member rate VAT