Haiti: Agenda. Resiliency Enacted. Snapshot of Global Disruptions Unfolding of the Haiti Disaster Case Studies in Resiliency.

Transcription

1 Haiti: Resiliency Enacted Agenda Snapshot of Global Disruptions Unfolding of the Haiti Disaster Case Studies in Resiliency University of California Lincoln Financial Group Best Practices 1

2 Business Disruptions impact more businesses globally every year. Escalating Global Threats SOURCES: Georgia Institute of Technology. National Center for Atmospheric Research. The Rand Corporation. The World Health Organization. 2

3 Concentration of Risk India controls 44 % of the global China outsourcing makes 50% of the market for world s software cement and and flat back office glass, services and about 33% of its aluminum. Disruptions Impact the Entire Enterprise Your Company 3

4 Disruptions Drive Costs Your Organization Driving Cost: Response & Recovery Control & Compliance Mitigation Liability Lost Business Cross-Functional Impact 4

5 Response Time is Key The longer it takes to respond to a threat or incident, the greater the risks and costs Optimal Response Haiti The poorest country in The Americas, if not the Western Hemisphere (depending on source) Over 80% of Haitians live below the poverty line, and more than 2/3 have no formal employment Size is slightly smaller than Maryland Former French colony and the first black republic, founded in 1804 Political instability, poverty and hunger fuel ongoing violence 9000 peacekeepers have lived in Haiti since 2004 Source: US Geological Survey 5

6 The Haiti Earthquake Jan 12, 2010: 4:53PM local time: 7.0 magnitude earthquake struck 15 mi southwest of Port au Prince In the next 12 days, 52 aftershocks struck ranging from 4.5 to 5.9 magnitude Thousands of business and leisure travelers and expats caught in crisis Port-au-Prince is home to 2 million plus and capital of the poorest country in the Americas Disruptive Impact 230,000 dead; 300,000 injured; 1 million homeless Extensive damage: 250,000 homes and 30,000 buildings destroyed 90% of buildings in Port au Prince collapsed Presidential Palace, World Bank, UN and 8 hospitals among facilities destroyed 6

7 The Escalating Crisis Food/water scarce for 3 million in disaster zone Roads damaged, clogged with debris and survivors Airport damaged, shut down Power/phone lines down for over a week Shortage of medical supplies and workers Seaport unable to accept aid shipments Seaport unable to accept aid shipments 4000 inmates escape collapsed Prison Civile Gangs and looters overpower security forces Case Studies 7

8 Cheryl Lloyd Risk Manager, Liability and Property Programs University of California University of California University of California The University of California is one of the finest research universities in the world. Its academic offerings span 150 disciplines, with more departments ranked in the top 10 nationally than any other public or private university. UC is actively involved beyond its campuses in locations throughout the world and online. Global Presence 220,000 students and 170,000 faculty worldwide Administration: Oakland, CA Interests in Haiti: Study abroad program Four individual students working on research projects on Jan 12 8

9 Students in Haiti Two students required evacuation through ijet: Jessica V. a Ph.D. mechanical engineering student Ryan S. an MBA candidate Both working on Fuel for Fields project in Haiti Both students located at Les Cayes seaport, 140 mi. southwest of Port-au-Prince University of California Response UC contacted students to verify safety Students were conflicted over desire to stay and assist with recovery effort UC advised students of compromised safety and security situation Students requested assistance returning home UC activated ijet services 9

10 Travel Risk Management at UC Reviews predictive intelligence Tracks traveling students, faculty and staff Locates and communicates with those affected by intelligence alerts Provides online training to travelers prior to trips Works with travel and medical assistance provider network in case of emergency Laurie Ann Scotti Enterprise Business Continuity Director; AVP Lincoln Financial Group 10

11 Lincoln Financial Group Lincoln Financial Group Lincoln Financial Group, provides retirement planning and life insurance to individuals and employers in the form of annuities, 401K savings plans, and a variety of life, dental, and disability insurance products. Employees: 9700 Company Headquarters: Radnor, PA Interests in Haiti: Employees abroad Ripple effect of a large scale disaster Examples of Disaster Response Hurricanes Frances, Charley, Katrina and Rita 2,015 deaths; Millions in damages and significant regional impact to citizens and employers 2005 London Bombings a series of coordinated suicide attacks on London's public transport system during the morning rush hour 2007 MN Bridge Collapse 13 deaths; Collapsed on August 1 at 6:05 PM during rush hour while resurfacing in progress. An additional 111+ injured California Wildfires 14 deaths; Large fires burnt out of control across southern California, fueled by unusually strong Santa Ana Winds; caused evacuation of over one million people Haiti A sigh of relief 11

12 Risk Mgmt & Resiliency Program at LFG Engaged local Crisis Management Teams, with centralized Enterprise support A risk analysis based on the location and business composition of our offices; educated mitigation strategies A program (not a project ) focusing on Employee Safety The interest of its shareholders, clients and business units A coordinated recovery of all critical business functions Discussion 12

13 Best Practices & Questions Ensure complete contact information in travel database Market handling of travel incidents Leverage experience (Honduras, Haiti, Chile) Leverage technology (texting, social media) Thank you! 13