COMMERCIAL / MULTIFAMILY MORTGAGE SERVICER RANKINGS YEAR-END mba.org/research

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1 COMMERCIAL / MULTIFAMILY MORTGAGE SERVICER RANKINGS YEAR-END mba.org/research

2 2017 Mortgage Bankers Association (MBA). All rights reserved, except as explicitly granted M Street NW, 5th Floor, Washington, DC (202) This data is provided by MBA solely for use as a reference. No part of the survey or data may be reproduced, stored in a retrieval system, transmitted or redistributed in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without MBA s prior written consent. Disclaimer Although the MBA takes great care in producing this and all related data products, the MBA does not guarantee that the information is accurate, current or suitable for any particular purpose. The referenced data are provided on an as is basis, with no warranties of any kind whatsoever, either express or implied, including, but not limited to, any warranties of title or accuracy or any implied warranties of merchantability or fitness for a particular purpose. Use of the data is at the user s sole risk. In no event will MBA be liable for any damages whatsoever arising out of or related to the data, including, but not limited to direct, indirect, incidental, special, consequential or punitive damages, whether under a contract, tort or any other theory of liability, even if MBA is aware of the possibility of such damages

3 COMMERCIAL / MULTIFAMILY REAL ESTATE MORTGAGE SERVICER RANKINGS YEAR-END 2016

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5 TOTAL LOANS 1 PNC Real Estate / Midland Loan Services $517,522 32,559 $ Wells Fargo Bank NA $505,190 31,115 $ Berkadia Commercial Mortgage LLC $221,652 20,051 $ KeyBank National Association $205,605 21,166 $9.7 5 CBRE Loan Services $112,008 5,271 $ Prudential Asset Resources $82,453 4,649 $ Capital One Financial Corp $68,173 4,943 $ Walker & Dunlop, LLC $63,087 5,921 $ HFF, LP $54,503 2,667 $ Berkeley Point Capital, LLC $50,558 2,898 $ NorthMarq Capital $49,277 5,739 $ MetLife $40, $ Situs $36,991 1,453 $ Pillar Financial / Cohen Financial $35,045 3,960 $ Trimont Real Estate Advisors $34,079 1,962 $ Northwestern Mutual $32, $ Grandbridge Real Estate Capital LLC $30,744 4,433 $ New York Life Investors $30, $ Principal Global Investors $21,983 1,916 $ Greystone $21,207 3,853 $ JLL $18,150 1,678 $ Red Mortgage Capital, LLC $15,985 1,999 $ HSBC Bank USA National Association $13, $ John Hancock $13,545 1,026 $ M&T Realty Capital Corporation $12,898 1,026 $ Bellwether Enterprise Real Estate Capital LLC $12,607 2,335 $ Hunt Mortgage Group, LLC $12,588 2,269 $ Voya Invesrment Management LLC $12,021 1,138 $ Nationwide Life Insurance $11,975 1,090 $ Q10 Capital LLC $11,942 3,360 $ Arbor Realty Trust, Inc. $11,941 2,600 $ Pacific Life Insurance $11, $ Aegon Usa Realty Advisors, LLC $10,199 1,163 $ Lincoln National Corporation $9,854 1,299 $ Stancorp Mortgage Investors, LLC $9,528 6,277 $ Newmark Realty Capital, Inc. - SAM Member $9,363 1,129 $ State Farm Life Insurance $7, $ Thrivent Financial $6,903 1,280 $ Barings Multifamily Capital LLC $6, $ Genworth Financial $6,264 1,434 $ Athene Asset Management $6, $ Protective Life Ins. Co. $5,876 1,718 $ Lancaster Pollard Mortgage $5,590 1,010 $ National Cooperative Bank, N.A. $5,480 3,718 $1.5 13

6 TOTAL LOANS 45 Symetra $5,463 2,222 $ Pacific Southwest Realty Services - SAM Member $5, $ P/R Mortgage & Investment Corp $4, $ C-III Asset Management, LLC $4, $ Dougherty Mortgage $4, $ American National Insurance $4, $ Essex Financial Services LLC $4, $ ColumbiaNational Real Estate Finance, LLC $3, $ Draper and Kramer, Incorporated $3, $ Barry S. Slatt Mortgage $3,120 1,085 $ Capital Funding, LLC $3, $ RiverSource Life Insurance $2, $ Bernard Financial Corporation - SAM Member $2, $ Housing & Healthcare Finance, LLC $2, $ American Equity Investment Life Insurance $2, $ Norris Beggs & Simpson Financial Services - SAM Member $2, $ Regions Capital Markets $1, $ Mortgage Capital $1, $ Sunrise Mortgage & Investment Co. $1, $ MEMBERS Capital Advisors, Inc. $1, $ Centennial Mortgage, Inc. $1, $ Ameritas Life Insurance Corp. $1, $ Gershman Mortgage $1, $ Rialto Capital Advisors, LLC $1, $ Capital Crossing Servicing LLC $1,476 2,569 $ Goedecke & Co., LLC $1, $ CBRE HMF, Inc. $1, $ Keystone Mortgage Corporation $1, $ Colliers International New England, LLC - SAM Member $1, $ American Real Estate Capital $1, $ Thomas D Wood and - SAM Member $ $ Guardian Life Insurance of America $ $ MSF Real Estate Capital (formerly Morris, Smith and Feyh Inc.) $ $ ACRES Capital, LLC $ $ Colliers International - Atlanta, LLC - SAM Member $ $ BNY Mellon $ $ CorAmerica Capital, LLC $ $ Great-West Financial $ $ Venture Mortgage Corporation - SAM Member $ $ Glacier Real Estate Finance, Inc. $ $ Bonneville Multifamily Capital $ $ First Housing Development Corporation of Florida $ $ Impac Mortgage Corp $ $ Eustis Commercial Mortgage Corporation - SAM Member $ $4.9 14

7 TOTAL LOANS 89 Ziegler Financing Corporation $ $ Rockhall Funding Corp $ $ PPM Finance $ $ Pace Financial Group $ $ Western Capital Realty Advisors - SAM Member $ $ Boston Mutual Life Insurance $ $ Owens Realty Mortgage $ $ OneAmerica Financial Partners $93 39 $ One Nevada Credit Union $69 57 $ Allstate Investments $39 4 $9.8 15

8 CMBS, CDO or other ABS Loans 1 Wells Fargo Bank NA $321,229 17,837 $ PNC Real Estate / Midland Loan Services $154,226 8,344 $ KeyBank National Association $86,092 4,829 $ Berkadia Commercial Mortgage LLC $23,126 3,026 $7.6 5 Berkeley Point Capital, LLC $18,495 1,025 $ HFF, LP $12, $ Principal Global Investors $4, $ Prudential Asset Resources $4, $ NorthMarq Capital $4, $ Situs $4, $ Grandbridge Real Estate Capital LLC $2, $ Bernard Financial Corporation - SAM Member $1, $ CBRE Loan Services $1, $ Pillar Financial / Cohen Financial $1, $ Newmark Realty Capital, Inc. - SAM Member $1, $ National Cooperative Bank, N.A. $1, $ Bellwether Enterprise Real Estate Capital LLC $ $ Pacific Life Insurance $ $ BNY Mellon $ $ Nationwide Life Insurance $ $ Barry S. Slatt Mortgage $ $ JLL $ $ Trimont Real Estate Advisors $ $ ColumbiaNational Real Estate Finance, LLC $ $ Walker & Dunlop, LLC $ $ Impac Mortgage Corp $ $ Rialto Capital Advisors, LLC $ $ Goedecke & Co., LLC $ $ Protective Life Ins. Co. $ $ C-III Asset Management, LLC $ $ Essex Financial Services LLC $ $ Pacific Southwest Realty Services - SAM Member $ $ Pace Financial Group $ $ Genworth Financial $ $ Capital One Financial Corp $63 11 $ Sunrise Mortgage & Investment Co. $48 10 $ Q10 Capital LLC $39 13 $ Colliers International - Atlanta, LLC - SAM Member $17 5 $ Norris Beggs & Simpson Financial Services - SAM Member $6 1 $6.0 16

9 Commercial Bank/Savings Institution Loans 1 PNC Real Estate / Midland Loan Services $56,058 4,630 $ Capital One Financial Corp $45,295 3,355 $ KeyBank National Association $27,269 8,979 $3.0 4 Situs $15, $ Trimont Real Estate Advisors $14, $ HSBC Bank USA National Association $13, $ Berkadia Commercial Mortgage LLC $2, $ Grandbridge Real Estate Capital LLC $1, $ CBRE Loan Services $ $ National Cooperative Bank, N.A. $840 1,967 $ P/R Mortgage & Investment Corp $ $ ColumbiaNational Real Estate Finance, LLC $ $ Wells Fargo Bank NA $352 5 $ Capital Funding, LLC $ $ Principal Global Investors $131 7 $ Barry S. Slatt Mortgage $70 14 $ Q10 Capital LLC $21 7 $ Keystone Mortgage Corporation $4 5 $0.8 17

10 Credit, Pension Funds, REITs, Investment Funds Loans 1 PNC Real Estate / Midland Loan Services $31,298 3,028 $ Situs $16, $ Trimont Real Estate Advisors $13,968 1,414 $9.9 4 Pillar Financial / Cohen Financial $12,751 2,477 $5.1 5 C-III Asset Management, LLC $4, $ Prudential Asset Resources $2, $7.4 7 Capital Crossing Servicing LLC $1,476 2,569 $0.6 8 Barings Multifamily Capital LLC $1, $ Newmark Realty Capital, Inc. - SAM Member $1, $ NorthMarq Capital $1, $ Principal Global Investors $1, $ Rialto Capital Advisors, LLC $1, $ CBRE Loan Services $ $ Wells Fargo Bank NA $380 9 $ ACRES Capital, LLC $ $ New York Life Investors $246 3 $ Owens Realty Mortgage $ $ Norris Beggs & Simpson Financial Services - SAM Member $84 14 $ Q10 Capital LLC $43 36 $ Keystone Mortgage Corporation $30 2 $ Greystone $29 9 $ American National Insurance $1 1 $0.9 18

11 Fannie Mae Loans 1 PNC Real Estate / Midland Loan Services $58,108 4,882 $ Wells Fargo Bank NA $38,885 4,129 $9.4 3 Walker & Dunlop, LLC $27,728 2,432 $ Berkeley Point Capital, LLC $17,211 1,113 $ KeyBank National Association $16,483 2,118 $7.8 6 CBRE Loan Services $16, $ Berkadia Commercial Mortgage LLC $16,250 1,136 $ Capital One Financial Corp $13, $ Prudential Asset Resources $12, $ Greystone $10,543 2,486 $ M&T Realty Capital Corporation $9, $ Arbor Realty Trust, Inc. $9,099 1,840 $ Hunt Mortgage Group, LLC $7,400 1,472 $ JLL $6, $ NorthMarq Capital $6, $ Red Mortgage Capital, LLC $6, $ Grandbridge Real Estate Capital LLC $4, $ Barings Multifamily Capital LLC $3, $ Pillar Financial / Cohen Financial $3, $ National Cooperative Bank, N.A. $2,972 1,196 $ Regions Capital Markets $1, $ Bellwether Enterprise Real Estate Capital LLC $1, $ Dougherty Mortgage $1, $ Lancaster Pollard Mortgage $ $ Bernard Financial Corporation - SAM Member $77 7 $ MSF Real Estate Capital (formerly Morris, Smith and Feyh Inc.) $42 8 $ Eustis Commercial Mortgage Corporation - SAM Member $25 5 $ Colliers International - Atlanta, LLC - SAM Member $25 2 $ Q10 Capital LLC $21 4 $ P/R Mortgage & Investment Corp $15 14 $1.1 19

12 Freddie Mac (including CME & Non-CME) Loans 1 Wells Fargo Bank NA $79,846 4,574 $ PNC Real Estate / Midland Loan Services $68,654 3,487 $ KeyBank National Association $65,046 4,411 $ CBRE Loan Services $38,839 2,263 $ Berkadia Commercial Mortgage LLC $30,380 1,870 $ Walker & Dunlop, LLC $20,689 1,240 $ NorthMarq Capital $13,463 1,232 $ HFF, LP $12, $ Berkeley Point Capital, LLC $12, $ Capital One Financial Corp $8, $ JLL $7, $ Grandbridge Real Estate Capital LLC $6, $ Prudential Asset Resources $6, $ Hunt Mortgage Group, LLC $4, $ Greystone $3, $ Arbor Realty Trust, Inc. $1, $ Bellwether Enterprise Real Estate Capital LLC $1, $ M&T Realty Capital Corporation $1, $ Barings Multifamily Capital LLC $ $ Pillar Financial / Cohen Financial $ $ Red Mortgage Capital, LLC $ $ Colliers International - Atlanta, LLC - SAM Member $53 5 $ Q10 Capital LLC $3 1 $3.0 20

13 Memo: Freddie Mac CME/K-Deals Loans included in Freddie Mac 1 Wells Fargo Bank NA $73,268 4,181 $ KeyBank National Association $60,843 3,921 $ PNC Real Estate / Midland Loan Services $59,787 2,842 $ CBRE Loan Services $31,649 1,796 $ Berkadia Commercial Mortgage LLC $24,179 1,314 $ Walker & Dunlop, LLC $17,255 1,001 $ NorthMarq Capital $9, $ Berkeley Point Capital, LLC $8, $ Capital One Financial Corp $6, $ Grandbridge Real Estate Capital LLC $6, $ JLL $5, $ Prudential Asset Resources $4, $ HFF, LP $3, $ Greystone $2, $ Arbor Realty Trust, Inc. $1, $ Bellwether Enterprise Real Estate Capital LLC $1, $ M&T Realty Capital Corporation $ $ Barings Multifamily Capital LLC $ $ Pillar Financial / Cohen Financial $ $7.5 21

14 FHA & Ginnie Mae Loans 1 PNC Real Estate / Midland Loan Services $14,426 2,157 $6.7 2 Red Mortgage Capital, LLC $9,438 1,251 $7.5 3 Walker & Dunlop, LLC $9,156 1,182 $7.7 4 Berkadia Commercial Mortgage LLC $8,766 1,507 $5.8 5 Wells Fargo Bank NA $7, $8.8 6 Prudential Asset Resources $7, $ Greystone $6, $ Lancaster Pollard Mortgage $5, $6.0 9 P/R Mortgage & Investment Corp $3, $ KeyBank National Association $3, $ Dougherty Mortgage $2, $ JLL $2, $ Housing & Healthcare Finance, LLC $2, $ Capital Funding, LLC $2, $ Centennial Mortgage, Inc. $1, $ Gershman Mortgage $1, $ M&T Realty Capital Corporation $1, $ Berkeley Point Capital, LLC $1, $ CBRE HMF, Inc. $1, $ Pillar Financial / Cohen Financial $1, $ Capital One Financial Corp $1, $ Bellwether Enterprise Real Estate Capital LLC $1, $ Grandbridge Real Estate Capital LLC $ $ Barings Multifamily Capital LLC $ $ NorthMarq Capital $ $ ColumbiaNational Real Estate Finance, LLC $ $ Bonneville Multifamily Capital $ $ First Housing Development Corporation of Florida $ $ Arbor Realty Trust, Inc. $ $ Ziegler Financing Corporation $ $ Rockhall Funding Corp $ $ Hunt Mortgage Group, LLC $ $ Colliers International - Atlanta, LLC - SAM Member $15 1 $ Pace Financial Group $11 1 $ National Cooperative Bank, N.A. $3 1 $3.1 22

15 Life Insurance Companies Loans 1 PNC Real Estate / Midland Loan Services $83,226 4,947 $ CBRE Loan Services $52,775 1,942 $ Prudential Asset Resources $49,073 2,317 $ MetLife $40, $ Northwestern Mutual $32, $ New York Life Investors $29, $ HFF, LP $29,104 1,431 $ NorthMarq Capital $23,452 3,291 $7.1 9 Principal Global Investors $15,691 1,417 $ John Hancock $13,545 1,026 $ Grandbridge Real Estate Capital LLC $12,941 2,601 $ Voya Invesrment Management LLC $12,021 1,138 $ Q10 Capital LLC $11,783 3,222 $ Berkadia Commercial Mortgage LLC $11,633 1,379 $ Nationwide Life Insurance $11,410 1,019 $ Pacific Life Insurance $10, $ Aegon Usa Realty Advisors, LLC $10,199 1,163 $ Lincoln National Corporation $9,854 1,299 $ Stancorp Mortgage Investors, LLC $9,528 6,277 $ Pillar Financial / Cohen Financial $8, $ State Farm Life Insurance $7, $ Bellwether Enterprise Real Estate Capital LLC $7,214 1,454 $ Thrivent Financial $6,903 1,280 $ Newmark Realty Capital, Inc. - SAM Member $6, $ Genworth Financial $6,136 1,376 $ Athene Asset Management $6, $ Protective Life Ins. Co. $5,598 1,593 $ Symetra $5,463 2,222 $ Trimont Real Estate Advisors $5, $ Pacific Southwest Realty Services - SAM Member $5, $ Walker & Dunlop, LLC $4, $ American National Insurance $4, $ Essex Financial Services LLC $3, $ KeyBank National Association $3, $ Draper and Kramer, Incorporated $3, $ RiverSource Life Insurance $2, $ American Equity Investment Life Insurance $2, $ Barry S. Slatt Mortgage $2, $ Norris Beggs & Simpson Financial Services - SAM Member $2, $ ColumbiaNational Real Estate Finance, LLC $2, $ Mortgage Capital $1, $ MEMBERS Capital Advisors, Inc. $1, $ Sunrise Mortgage & Investment Co. $1, $ Ameritas Life Insurance Corp. $1, $2.0 23

16 Life Insurance Companies Loans 45 Colliers International New England, LLC - SAM Member $1, $ Keystone Mortgage Corporation $1, $ JLL $1, $ Goedecke & Co., LLC $1, $ American Real Estate Capital $1, $ Thomas D Wood and - SAM Member $ $ Berkeley Point Capital, LLC $ $ Guardian Life Insurance of America $ $ MSF Real Estate Capital (formerly Morris, Smith and Feyh Inc.) $ $ Barings Multifamily Capital LLC $ $ Colliers International - Atlanta, LLC - SAM Member $ $ CorAmerica Capital, LLC $ $ Great-West Financial $ $ Venture Mortgage Corporation - SAM Member $ $ Bernard Financial Corporation - SAM Member $ $ Glacier Real Estate Finance, Inc. $ $ ACRES Capital, LLC $ $ Eustis Commercial Mortgage Corporation - SAM Member $ $ PPM Finance $ $ Western Capital Realty Advisors - SAM Member $ $ Boston Mutual Life Insurance $ $ Wells Fargo Bank NA $123 4 $ Pace Financial Group $96 13 $ OneAmerica Financial Partners $93 39 $ Situs $77 20 $ Allstate Investments $14 3 $4.8 24

17 Loans Held in Warehouse (not elsewhere classified) 1 Wells Fargo Bank NA $36,565 2,168 $ PNC Real Estate / Midland Loan Services $7, $ KeyBank National Association $3, $ Berkadia Commercial Mortgage LLC $1, $ CBRE Loan Services $ $ Arbor Realty Trust, Inc. $ $7.2 7 Hunt Mortgage Group, LLC $ $ Walker & Dunlop, LLC $ $ Bernard Financial Corporation - SAM Member $205 6 $ Pacific Life Insurance $ $ Lancaster Pollard Mortgage $74 12 $ JLL $59 3 $ Prudential Asset Resources $58 32 $ Principal Global Investors $40 1 $ National Cooperative Bank, N.A. $29 9 $ Barry S. Slatt Mortgage $15 1 $ P/R Mortgage & Investment Corp $12 6 $ Pacific Southwest Realty Services - SAM Member $2 1 $2.0 25

18 Other Loans 1 Berkadia Commercial Mortgage LLC $127,356 10,888 $ PNC Real Estate / Midland Loan Services $43, $ Wells Fargo Bank NA $20,115 1,512 $ Pillar Financial / Cohen Financial $7, $ Greystone $1, $ Grandbridge Real Estate Capital LLC $ $5.3 7 Capital Funding, LLC $ $8.8 8 M&T Realty Capital Corporation $ $ Bellwether Enterprise Real Estate Capital LLC $ $ Red Mortgage Capital, LLC $ $ Lancaster Pollard Mortgage $ $ Walker & Dunlop, LLC $88 17 $ One Nevada Credit Union $69 57 $ New York Life Investors $58 2 $ Q10 Capital LLC $32 77 $ Essex Financial Services LLC $27 4 $ Allstate Investments $25 1 $ First Housing Development Corporation of Florida $20 16 $ Arbor Realty Trust, Inc. $11 26 $ P/R Mortgage & Investment Corp $3 4 $ Pacific Life Insurance $3 2 $1.5 26

19 Total Named Special Servicing CMBS, CDO or other ABS Loans 1 PNC Real Estate / Midland Loan Services $125,681 5,756 $ LNR Partners, LLC (U.S. & INTL) $87,667 6,247 $ Rialto Capital Advisors, LLC $76,062 5,059 $ C-III Asset Management, LLC $59,200 4,668 $ Wells Fargo Bank NA $51, $ CWCapital Asset Management LLC $49,181 3,745 $ KeyBank National Association $25,861 1,736 $ Aegon Usa Realty Advisors, LLC $18, $ Situs $16,654 1,099 $ Strategic Asset Services $15, $ NorthStar Asset Management Group $5, $ Pacific Life Insurance $3, $ Trimont Real Estate Advisors $2, $ National Cooperative Bank, N.A. $1, $ Berkadia Commercial Mortgage LLC $1, $ Prudential Asset Resources $1, $ BNY Mellon $ $ Arbor Realty Trust, Inc. $ $ Pillar Financial / Cohen Financial $ $ Protective Life Ins. Co. $ $ Principal Global Investors $12 10 $1.2 64

20 Total Named Special Servicing TOTAL LOANS 1 PNC Real Estate / Midland Loan Services $161,341 7,115 $ Wells Fargo Bank NA $110,393 5,490 $ LNR Partners, LLC (U.S. & INTL) $87,667 6,247 $ CWCapital Asset Management LLC $81,088 6,186 $ Rialto Capital Advisors, LLC $77,164 5,829 $ Prudential Asset Resources $77,147 4,242 $ KeyBank National Association $61,642 6,220 $9.9 8 C-III Asset Management, LLC $61,138 4,772 $ MetLife $40, $ Northwestern Mutual $32, $ New York Life Investors $29, $ Aegon Usa Realty Advisors, LLC $18, $ Principal Global Investors $17,048 1,481 $ Situs $16,743 1,144 $ Strategic Asset Services $15, $ Pacific Life Insurance $13, $ Pillar Financial / Cohen Financial $12,425 1,106 $ Voya Invesrment Management LLC $12,021 1,138 $ Stancorp Mortgage Investors, LLC $9,528 6,277 $ Trimont Real Estate Advisors $6,938 1,306 $ Protective Life Ins. Co. $5,876 1,718 $ Lancaster Pollard Mortgage $5,590 1,010 $ NorthStar Asset Management Group $5, $ National Cooperative Bank, N.A. $5,291 3,646 $ Berkeley Point Capital, LLC $5, $ Arbor Realty Trust, Inc. $3, $ RiverSource Life Insurance $2, $ Capital Crossing Servicing LLC $1,476 2,569 $ Berkadia Commercial Mortgage LLC $1, $ Great-West Financial $ $ BNY Mellon $ $ Boston Mutual Life Insurance $ $ Allstate Investments $39 4 $9.8 63

21 C/MF Loans Secured by Collateral OUTSIDE the US TOTAL LOANS 1 Situs $39,837 2,919 $ CBRE Loan Services $26, $ John Hancock $11,048 1,057 $ MetLife $8, $ PNC Real Estate / Midland Loan Services $6, $ Prudential Asset Resources $4, $ Berkadia Commercial Mortgage LLC $2, $ Trimont Real Estate Advisors $2, $ Wells Fargo Bank NA $1, $ Pacific Life Insurance $ $ Great-West Financial $33 1 $

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