When Dashboards are Stupid Presented by John Alber and Chris Emerson #ORG4

Transcription

1 When Dashboards are Stupid Presented by John Alber and Chris Emerson #ORG4

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4 <We don t actually hate Dashboards>

5 Jan-11 Feb-11 Mar-11 Apr-11 May-11 Jun-11 Jul-11 Aug-11 Sep-11 Oct-11 Nov-11 Dec-11 Jan-12 Feb-12 Mar-12 Apr-12 May-12 Jun-12 Jul-12 Aug-12 Sep-12 Oct-12 Nov-12 Dec-12 Jan-13 Feb-13 Mar-13 Apr-13 May-13 Jun-13 Jul-13 Aug-13 Sep-13 Oct-13 Nov-13 Dec-13 Increasing Use of Dashboard by Bryan Cave For Decision Making and Analysis 80,000 70,000 60,000 50,000 40,000 30,000 20,000 10,000 0 <Dashboard used 391,000 times in 2013>

6 Adoption Statistics <Ours is well-received>

7 Duration Statistics <They come for many purposes>

8 But... How did we get there???

9 By not being stupid about dashboards

10 What Makes Dashboards Dumb? Some downsides to dashboards

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12 By and for numbers people

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16 Other Dashboard Characteristics o General rather than specific o Abstract rather than concrete o Easy to ignore Why are they this way? Not knowing what you want to accomplish.

17 The Siren Effect

18 Siren Songs Things lawyers care about o Inventory Don t often think of it, but care about it o Year-end results Determines comp and bonuses o Relative performance Every lawyer remembers his/her LSAT percentile o Keeping promises And budgets are promises o Time entry The cockroach effect: daylight creates movement o Stories

19 Siren Songs Things lawyers care about o Inventory Don t often think of it, but care about it o Year-end results Determines comp and bonuses o Relative performance Every lawyer remembers his/her LSAT percentile o Keeping promises And budgets are promises o Time entry The cockroach effect: daylight creates movement o Stories

20 Inventory s

21 Inventory s As simple as this is o Dashboard page views increase 109% o Distinct lawyers increase 127% o During Oct Nov, both increase 170% o And we left December out of these stats.

22 Siren Songs Things lawyers care about o Inventory Don t often think of it, but care about it o Year-end results Determines comp and bonuses o Relative performance Every lawyer remembers his/her LSAT percentile o Keeping promises And budgets are promises o Time entry The cockroach effect: daylight creates movement o Stories

23 Year-end Collection Efforts 22

24 December s Daily collection s plus weekly inventory s results in o Page views increasing 290% o Distinct lawyers increasing 235%

25 Siren Songs Things lawyers care about o Inventory Don t often think of it, but care about it o Year-end results Determines comp and bonuses o Relative performance Every lawyer remembers his/her LSAT percentile o Keeping promises And budgets are promises o Time entry The cockroach effect: daylight creates movement o Stories

26 Octagon and s Ranking lawyers against each other

27 Impact on Usage Dramatic o 43% increase in page views o 83% increase in lawyer usage

28 Impact on Behavior Phenomenal Speeds drop 16 days over the recession 27

29 Siren Songs Things lawyers care about o Inventory Don t often think of it, but care about it o Year-end results Determines comp and bonuses o Relative performance Every lawyer remembers his/her LSAT percentile o Keeping promises And budgets are promises o Time entry The cockroach effect: daylight creates movement o Stories

30 Budget / fixed fee s Always link back to Dashboard 29

31 Budget / fixed fee s Always link back to Dashboard

32 Simply Reporting Budget Progress Huge impact on profitability 31

33 Siren Songs Things lawyers care about o Inventory Don t often think of it, but care about it o Year-end results Determines comp and bonuses o Relative performance Every lawyer remembers his/her LSAT percentile o Keeping promises And budgets are promises o Time entry The cockroach effect: daylight creates movement o Stories

34 Time entry s Shining a light 33

35 Siren Songs Things lawyers care about o Inventory Don t often think of it, but care about it o Year-end results Determines comp and bonuses o Relative performance Every lawyer remembers his/her LSAT percentile o Keeping promises And budgets are promises o Time entry The cockroach effect: daylight creates movement o Stories

36 Typical Rosetta Report Action- Oriented Narrative Raw Numbers Comparative Info

37 Show Me the Money

38 Thank You