st Quarter Report April 30 th, 2013

Transcription

1 TACOMA 24 7 Providing Results on Tacoma s Core Services 1 st Quarter Report April 3 th, 4 TH QUARTER OFFICE OF MANAGEMENT AND BUDGET 1

2 24 TACOMA 7 Tacoma at a glance 22,1 23,33 population of which 11% are above 65 total licensed businesses in 212 of which 86,57 total housing units of which 35% 9.5% were new businesses are multi-unit housing 23% are below 18 2,2 miles of streets of which 61% are residential streets 2

3 T ACOMA 24 7 O VERVIEW PERFORMANCE MANAGEMENT Performance measures provide information on the efficiency and effectiveness of the City of Tacoma s operations. The City provides valuable City services 24 hours a day, seven days a week. The City hopes that by making this information accessible citizens will be better informed about the effectiveness of some City programs, how tax revenues are being spent, and progress toward the City's goals. TACOMA 24/7 REPORT Tacoma 24/7 is a quarterly report on 24 performance measures in 7 key service areas. The service areas and measures were selected due to their connection to the City Council s strategic priorities, relevancy to citizens, policy makers, and city management, and ability to be collected quarterly. 1 24/7 MEASURE EXAMPLE Measure Description This table includes a measure description and actions and initiatives to meet the target identified in the -214 biennial budget. s take into account budgetary restrictions and past performance. 2 Historical Performance The historical performance section shows the past year performance and the target for and Comparison Where available, annual comparison data for similar cities is shown. Some measures do not have comparison data due to difference in the way data is collected or defined. 4 Current Performance The current performance section is updated quarterly. The quarterly target shows how the quarterly performance compares to the goal. 3

4 24 T ACOMA S ERVICE A REAS 7 1 : P u b l i c S a f e t y 2 : I n f r a s t r u c t u r e 3 : C o m m u n i t y S e r v i c e s 4 : E c o n o m i c D e v e l o p m e n t 5 : C o n v e n t i o n, V i s i t o r & A r t s 6 : S u s t a i n a b i l i t y 7 : O p e n G o v e r n m e n t 4

5 S ERVICE A REA 1: P UBLIC S AFETY Measure 1. Percentage of Incidents where the First Arriving Unit is on Emergency Scene Within Response Time Goal 2. Average Response Time for the First Arriving Unit to arrive at the Emergency Scene 3. Percentage of Incidents where a Medic Company is on Emergency Scene Within Response Time Goal 4. Average Response Time for Medic Company to Arrive on Emergency Scene Q4 Q4 Actual Annual Annual Actual 9% 92% 9% 91% 6:6 6:1 6:6 6:15 PROVIDING9% RESULTS ON 8% TACOMA S9% CORE 79% 8:35 8:16 8:35 8:3 Tracking 5. Number of Crimes Against Persons 1, ,12 4, Number of Crimes Against Persons per 1, Residents Number of Crimes Against Property 5,412 5,83 21,216 21,4 8. Number of Crimes Against Property per 1, Residents 9. Average Police Response Time to Emergency Calls (in minutes) Met or Exceeded : 4:42 4: 4:5 Within 1% of Not Met 5

6 Urban goal is 8 minutes and 12 seconds and suburban goal is 9 minutes and 3 seconds. Time it takes for crews to arrive at the scene of an emergency incident, including dispatch, turnout, and travel time. Decreased response times help firefighters arrive faster and reduce potential for loss of property and life. P UBLIC % 1% 8% 6% 4% 2% PERFORMANCE S AFETY 1. Percentage of Incidents the First Fire Company Arrives Within Response Time Goal De-centralized training allows personnel to take the "classroom" portion of required training from their fire station. This allows firefighters to remain in their response district, and increases personnel s availability for emergency responses. PERCENTAGE OF INCIDENTS THE FIRST FIRE COMPANY ARRIVES 1% 8% 6% 4% 2% WITHIN RESPONSE TIME GOAL 93% 92% 9% 9% PERCENTAGE OF INCIDENTS THE FIRST FIRE COMPANY ARRIVES WITHIN RESPONSE TIME GOAL 91% 91% 9% 92% s % Jan-Mar Apr-Jun Jul-Sept Oct-Dec Annual Performance Actual Total: 91% 6

7 P UBLIC S AFETY 2. Average Response Time for the First Arriving Fire Company Average time from dispatch for crews to arrive at the scene of an emergency incident, including turnout and travel time. Decreased response times help firefighters arrive faster and reduce potential for loss of property and life. The Tacoma Fire Department is involved in a multi-year project through South Sound 911 to improve dispatch times. The initial phase of the project includes upgrading radio equipment and call processing procedures in /214. 9:36 7:12 4:48 2:24 : AVERAGE RESPONSE TIME FOR THE FIRST ARRIVING FIRE COMPANY 6:2 6:1 6:6 6: :36 7:12 4:48 2:24 8:1 COMPARISON AVERAGE RESPONSE TIME FOR THE FIRST ARRIVING FIRE COMPANY (212) 6:1 6:4 5:1 9:36 7:12 4:48 2:24 PERFORMANCE AVERAGE RESPONSE TIME FOR THE FIRST ARRIVING FIRE COMPANY 6:18 6:15 6:24 6:1 s : Vancouver, Tacoma, Spokane, Seattle, : Jan-Mar Apr-Jun Jul-Sept Oct-Dec Annual Performance Actual Total: 6:15 7

8 P UBLIC % PERFORMANCE S AFETY 3. Percentage of Incidents the First Medic Company Arrives Within Response Time Goal Response time goal is 1 minutes and 3 seconds. Time it takes for medic units to arrive at the scene of an Advanced Life Support emergency, including dispatch, turnout, and travel time. Decreasing response time means that firefighter paramedics reach patients faster in an emergency. By using de-centralized training, including webbased modules, personnel can now take the "classroom" portion of required training from their fire station. This allows firefighters to remain in their response district, and increases personnel s availability for emergency responses. 1% 8% 6% 4% 2% 1% 8% 6% 4% 2% PERCENTAGE OF INCIDENTS THE FIRST MEDIC COMPANY ARRIVES WITHIN RESPONSE TIME GOAL 81% 8% % 9% 214 PERCENTAGE OF INCIDENTS THE FIRST MEDIC COMPANY ARRIVES WITHIN RESPONSE TIME GOAL 78% 79% 77% 8% s % Jan-Mar Apr-Jun Jul-Sept Oct-Dec Annual Performance Actual Total : 79% 8

9 P UBLIC S AFETY 4. Average Response Time for First Arriving Medic Company Average time for crews to arrive at the scene of an advanced life support emergency medical incident. Reducing response times means that firefighter paramedics are reaching the scene of emergencies faster. 9:36 7:12 AVERAGE RESPONSE TIME FOR FIRST ARRIVING MEDIC COMPANY 8:23 8:48 8:35 8:35 The Tacoma Fire Department monitors travel time and dispatch data to determine resource allocations. By modeling data and modifying resource allocations, the Department works to provide a consistent response time for citizens. 4:48 2:24 : COMPARISON PERFORMANCE AVERAGE RESPONSE TIME FOR FIRST ARRIVING MEDIC COMPANY (212) 9:36 8:48 7:12 7:8 6:29 9:36 7:12 AVERAGE RESPONSE TIME FOR FIRST ARRIVING MEDIC COMPANY s 4:48 4:14 4:48 8:34 8:34 8:41 8:16 2:24 2:24 : Tacoma, Seattle, Spokane Salt Lake City, UT : Jan-Mar Apr-Jun Jul-Sept Oct-Dec Annual Performance Actual Total: 8:3 9

10 P UBLIC S AFETY 5. Number of Crimes Against Persons Number of crimes against persons using the FBI s National Incident Based Reporting System. Crimes against persons consist of homicide, sex offenses, assault and kidnapping abduction. This measure is a reflection of community safety, and provides a point of comparison to other cities. The Tacoma Police Department actively investigates homicides, sex offenses, aggravated assaults and kidnapping incidents. Using a data-driven approach, hot spots and crime patterns can be used to detect areas in the City that have a higher crimes against person rate. 6, 5, 4, 3, 2, 1, NUMBER OF CRIMES AGAINST PERSONS 4,756 4,625 5,12 5, PERFORMANCE 214 *Past data will be updated each quarter based on current information. 1,4 1,2 1, NUMBER OF CRIMES AGAINST PERSONS 1,119 1,147 1, Jan-Mar Apr-Jun Jul-Sept Oct-Dec Annual Performance Actual Total: 4,345 s 1

11 P UBLIC S AFETY 6. Number of Crimes Against Persons per 1, Number of crimes against persons using the FBI s National Incident Based Reporting System. Crimes against persons consist of homicide, sex offenses, assault and kidnapping abduction. This rate is a reflection of community safety, and provides a point of comparison to other cities. Using a data-driven approach, crime patterns can be used to detect areas that have a higher crimes against person rate. Previous emphasis on gang related incidents have been successful in reducing crime. Apprehension and working collaboratively with the Prosecutor's Office to hold those individuals accountable helps to reduce crimes against persons COMPARISON NUMBER OF CRIMES AGAINST PERSONS PER 1, (212) NUMBER OF CRIMES AGAINST PERSONS PER 1, PERFORMANCE NUMBER OF CRIMES AGAINST PERSONS PER 1, 4.7 s. Des Richmond, Tacoma, Seattle, Vancouver, Moines, IA VA *Past data will be updated each quarter based on current information.. Jan-Mar Apr-Jun Jul-Sept Oct-Dec Annual Performance Actual Total:

12 P UBLIC S AFETY 7. Number of Crimes Against Property Number of crimes against property using the FBI s National Incident Based Reporting System (NIBRS). Crimes Against Property includes but not limited to arson, burglary, destruction/vandalism, fraud, larceny theft, motor vehicle theft, robbery, and stolen property. 25, 2, 15, NUMBER OF CRIMES AGAINST PROPERTY 2,96 21,965 21,216 21,146 The department is using a predictive policing software (PredPol) to identify hot spots within the City for selected crimes. Officers are directed to patrol those areas in between calls for service. Investigative Bureau's Career Criminal Unit's mission is to focus on those individuals (2%) causing 8% of the criminal activity. 1, 5, PERFORMANCE 214 NUMBER OF CRIMES AGAINST PROPERTY *Past data will be updated each quarter based on current information. 6, 5, 4, 3, 2, 1, 5,273 4,488 5,476 5,83 Jan-Mar Apr-Jun Jul-Sept Oct-Dec Annual Performance Actual Total: 21,4 s 12

13 P UBLIC S AFETY 8. Crimes against Property per 1, Residents Number of crimes against property using the FBI s National Incident Based Reporting System (NIBRS). Crimes Against Property includes but not limited to arson, burglary, destruction/vandalism, fraud, larceny theft, motor vehicle theft, robbery, stolen property NUMBER OF CRIMES AGAINST PROPERTY PER 1, RESIDENTS The department is using a predictive policing software (PredPol) to identify hot spots within the City for selected crimes. Officers are directed to patrol those areas in between calls for service focusing on theft from vehicles, burglaries, wire theft and other property related crimes COMPARISON NUMBER OF CRIMES AGAINST PROPERTY PER 1, RESIDENTS (212) PERFORMANCE NUMBER OF CRIMES AGAINST PROPERTY PER 1, RESIDENTS s 3.. Tacoma, Richmond, VA Seattle, Des Vancouver, Moines, IA *Past data will be updated each quarter based on current information. 6.. Jan-Mar Apr-Jun Jul-Sept Oct-Dec Annual Performance Actual Total:

14 P UBLIC S AFETY 9. Average Police Response Time to Emergency Calls (in minutes) Time from when the communications center dispatches an officer to when an officer arrives on scene for emergency calls for service. This metric allows the department to benchmark response times and reduce response time to improve enforcement and public safety. Police response time to emergency calls are captured monthly on the Executive Dashboard. Staff monitors staffing numbers of primary call responders in each sector to stay under the 4 minute response. 7:4 5:45 3:5 1:55 : AVERAGE POLICE RESPONSE TIME TO EMERGENCY CALLS (IN MINUTES) 3:57 3:55 4: 4: : 7:4 5:45 3:5 1:55 COMPARISON AVERAGE POLICE RESPONSE TIME TO EMERGENCY CALLS (212) 5:5 3:56 3:55 3:2 5:45 3:5 1:55 PERFORMANCE AVERAGE POLICE RESPONSE TIME TO EMERGENCY CALLS (IN MINUTES) 7:4 4:2 3:36 4: 4:42 s : Seattle, Des Moines, IA Vancouver, Tacoma, Richmond, VA : Jan-Mar Apr-Jun Jul-Sept Oct-Dec Annual Performance Actual Total: 4:5 14

15 S ERVICE A REA 2: I NFRASTRUCTURE Measure Q4 Q4 Actual Annual Annual Actual Tracking 1. Average Response Time to Temporarily Repair Potholes (Days) Lane Miles of Road Surface Treatment (Chip Seal, Overlays) PROVIDING RESULTS 1. ON 2.2 TACOMA S 15. CORE 14.8 Met or Exceeded Within 1% of Not Met 15

16 Response time goal is 2 days for arterials and 1 days for residential. Average response time in days from complaint to temporary repair of potholes. Potholes contribute to the deterioration of the roadway and are a nuisance to drivers and the community.. I NFRASTRUCTURE 1. Average Response Time to Temporarily Repair Reported Potholes Staff is improving the efficiency of the pothole repair process by using GPS technology to identify routes for repairs and track repairs. 1,215 reports were received in 212. Winter months are one of the busiest periods of the year, due to the weather. 445 notifications were received in the 1 st quarter, 42 in Q2, 284 in Q3, and 261 in Q AVERAGE RESPONSE TIME TO TEMPORARILY REPAIR REPORTED POTHOLES (# OF DAYS ) Portland, OR COMPARISON AVERAGE RESPONSE TIME TO TEMPORARILY REPAIR REPORTED POTHOLES (# OF DAYS - 212) Tacoma, Spokane, Seattle, PERFORMANCE AVERAGE RESPONSE TIME TO TEMPORARILY REPAIR REPORTED POTHOLES (# OF DAYS ) Jan-Mar Apr-Jun Jul-Sept Oct.-Dec Annual Performance Actual Total: 6.4 s 16

17 Number of lane miles treated with pavement preservation techniques such as chip seals and overlays. Treatment methods are cost-effective practices that extend pavement life and improve safety and motorist satisfaction while saving public tax dollars. Street Operations is committed to improving the conditions of Tacoma's streets through the residential street restoration and chip seal programs. Street Operations is a weather dependent activity. Most work is completed during the summer months of the year. COMPARISON I NFRASTRUCTURE 11. Lane Miles of Road Surface Treatment (Chip Seal, Overlays) 36 LANE MILES OF ROAD SURFACE TREATMENT Equates to.7% of Total Lane Miles PERFORMANCE ANNUAL ROAD SURFACE TREATMENT AS A PERCENTAGE OF TOTAL LANE MILES (212) 2.5% 2.% 1.5% 1.%.5%.% 2.% Bellevue, 1.% 1.% Spokane, Portland, OR.6%.5% Tacoma, Seattle, LANE MILES OF ROAD SURFACE TREATMENT s. Jan-Mar Apr-Jun Jul-Sept Oct.-Dec Annual Performance Actual Total:

18 S ERVICE A REA 3:COMMUNITY S ERVICES Measure Q4 Q4 Actual Annual Actual Tracking 12. Number of Tacoma Residents Receiving Social Services - 16,25 181, 16, Number of Items Checked Out (Library Circulation) 14. Average Days from Complaint to Initial Inspection of Code Violation PROVIDING 2,242 RESULTS 2,276 ON TACOMA S 8,97 CORE 9, Met or Exceeded Within 1% of Not Met 18

19 C OMMUNITY S ERVICES 12. Number of Tacoma Residents Receiving Social Services Unduplicated count of residents served by organizations funded through the Human Services program. Includes duplicated count of residents served by more than one program. Tracks the number of people impacted by City funding and social service need in the community. Programs are required to submit performance goals for the number of residents served and other indicators of their performance, such as hours of case management, hours of program activities, and number of bednights. Funding balances the need to meet strategic community outcomes as well as reach the maximum number of residents in need. NUMBER OF TACOMA RESIDENTS RECEIVING SOCIAL 25, 2, 15, 1, 5, 21, , 181, HUMAN FUNDING FUNDING BY PRIORITY AREA (TOTAL = $8.44 MILLION) PERFORMANCE (YEAR TO DATE) NUMBER OF TACOMA RESIDENTS RECEIVING SOCIAL Basic Needs, $3,736,2, 44% Human Services Stabilization Fund, $25,, 3% Youth Services, $3,449,2, 41% Employability, $1,4,6, 12% 2, 15, 1, 5, 16,25 Year to Date Annual Performance Actual Total: 16,25 19

20 C OMMUNITY S ERVICES 13. Number of Library Items Checked Out per 1, Residents Number of items checked out through the Tacoma Public Library, such as books, CDs, tapes, and DVDs. Circulation numbers help librarians monitor and plan for future use of library materials. The Integrated Library System will provide better information about reading trends. Reading trend information allows librarians to strategically purchase items for the public. 12, 1, 8, 6, 4, 2, COMPARISON NUMBER OF LIBRARY ITEMS CHECKED OUT PER 1, RESIDENTS (212) 9,585 9,563 Spokane, Tacoma, 12, 1, 8, 6, 4, 2, 6,727 6,616 Des Moines, IA St. Petersburg, FL 5,54 Richmond, VA 3, 2,5 2, 1,5 1, 5 2,359 NUMBER OF LIBRARY ITEMS CHECKED OUT PER 1, RESIDENTS 9,973 9,563 8,97 8, Equates to 1,8, Items Check Out PERFORMANCE NUMBER OF LIBRARY ITEMS CHECKED OUT PER 1, RESIDENTS 2,443 2,514 2,276 s Jan-Mar Apr-Jun Jul-Sept Oct.-Dec Annual Performance Actual Total: 9,592 2

21 C OMMUNITY S ERVICES 14. Average Days from Complaint to Initial Inspection of Code Violation Number of days from when a complaint is received to when the initial inspection occurs. Responsive Code Enforcement improves customer service for those reporting code violations and provides a faster enforcement process for the community. Code Compliance implemented an automated case setup system in the third quarter of. The automated system allows for more efficient case creation and reduce response time for both complaint driven and proactive inspections. AVERAGE DAYS FROM COMPLAINT TO INITIAL INSPECTION COMPARISON AVERAGE DAYS FROM COMPLAINT TO INITIAL INSPECTION Tacoma, 12 Spokane, (212) 1 Seattle, 3 Des Moines, IA 1 1 St. Vancouver, Petersburg, FL PERFORMANCE AVERAGE DAYS FROM COMPLAINT TO INITIAL INSPECTION 1 Jan-Mar Apr-Jun Jul-Sept Oct.-Dec Annual Performance Actual Total: s 21

22 S ERVICE A REA 4: E CONOMIC D EVELOPMENT Measure Q4 Q4 Actual Annual Annual Actual Tracking 15. Number of Building Permits Issued Residential ,76 1,143 Commercial Total Value of Building PROVIDING Permits Issued RESULTS (Millions) ON TACOMA S CORE Residential $21.19 $19.99 $84.77 $78. Commercial $66.69 $34.39 $ $ Average Number of Days to Issue a Building Permit Residential Commercial Met or Exceeded Within 1% of Not Met 22

23 E CONOMIC D EVELOPMENT 15. Number of Building Permits Issued Number of permits issued for residential and commercial projects. Housing starts and building permits are considered a leading economic indicator. Construction growth usually picks up at the beginning of the business cycle. In May, Planning and Development Services rolled out a new website with expanded online services. Online services will enable greater efficiencies in the system and the ability to issue permits more quickly COMPARISON NUMBER OF BUILDING PERMITS ISSUED 11.6 Bellevue, 1, RESIDENTS (212) 1.4 Vancouver, 2, 1,5 1, 5 PROVIDING RESULTS ON TACOMA S CORE Seattle, Tacoma, PER 4.7 Pierce County NUMBER OF BUILDING PERMITS ISSUED Residential Commerial 673 1, ,76 1, Equates to 8.6 Permits per 1, PERFORMANCE Residential NUMBER OF BUILDING PERMITS ISSUED Commerical Jan-Mar Apr-Jun Jul-Sep Oct-Dec Annual Performance Actual Total: R-1,154 (9.4/1, Residents) C- 731 s 23

24 E CONOMIC D EVELOPMENT 16. Value of Building Permits Issued Value of construction for both residential and commercial projects. The dollar value varies by the number and magnitude of construction projects. VALUE OF BUILDING PERMITS ISSUED (MILLIONS) Residential Commerial $5. $4. Where valuation of the work is provided by the contractor/applicant, this information is being carefully review to determine if the valuation is accurate for the proposed work. $5. $4. $3. $2. $1. $. COMPARISON AVERAGE VALUE PER BUILDING PERMIT ISSUED (THOUSANDS - 212) $442.1 Seattle, $26.7 Bellevue, $197.3 Pierce County, $3. $2. $1. $189.3 $257.6 PROVIDING RESULTS ON $. TACOMA S CORE $194.3 Tacoma, $88.2 Vancouver, $266.8 $28.8 $62.4 $49.2 $84.8 $ Equates to $24,265 Average Value per Permit PERFORMANCE VALUE OF BUILDING PERMITS ISSUED (MILLIONS) Residential Commerical $12. $1. $8. $6. $4. $56.1 $67.9 $89.8 $34.4 $2. $. $21.8 $16.7 $19.5 $2. Jan-Mar Apr-Jun Jul-Sep Oct-Dec Annual Performance Actual Total: R-$78 C- $248 s 24

25 E CONOMIC D EVELOPMENT 17. Average Number of Days to Issue Permits Number of permits issued for residential and commercial projects. Housing starts and building permits are considered a leading economic indicator. Construction growth usually picks up at the beginning of the business cycle. Planning and Development Services categorized permits based on the time to issue permits; 2 days, 2 weeks, 2 months. These categories allow staff to better monitor how long it is taking to process permits AVERAGE NUMBER OF DAYS TO ISSUE PERMITS 36 Residential 42 Commerial COMPARISON AVERAGE NUMBER OF DAYS TO ISSUE PERMITS (212) Bellevue, Commerial Seattle, Spokane Residential Pierce County Tacoma, PERFORMANCE AVERAGE NUMBER OF DAYS TO ISSUE PERMITS Residential Commerical Jan-Mar Apr-Jun Jul-Sep Oct-Dec Annual Performance Actual Total: R-3 C- 12 s 25

26 S ERVICE A REA 5: C ONVENTION, V ISITOR, & A RTS Measure 18. Arts and Cultural Attendance Q4 Q4 Actual Annual Annual Actual 2, 184,88 775, 542, Percentage of Available Space Occupied At Greater 24% 39% 27% 31% Tacoma Convention and Trade Center 2. Percentage of Available Days Occupied At Tacoma Dome 42% 49% 44% 52% Tracking Met or Exceeded Within 1% of Not Met 26

27 C ONVENTION, V ISITOR & A RTS 18. Arts and Cultural Events Attendance Number of attendees at arts and cultural organizations and events funded by the Tacoma Arts Commission. Organizations and events include, but are not limited to: Museum of Glass, Grand Cinema, and Tacoma Art Museum ARTS AND CULTURAL EVENT ATTENDANCE 1,, 725, 713,63 775, 8, 8, The Tacoma Arts Commission balances the goal of maximize the number of attendees with the need to reach broad portions of the community and offer a diverse selection of programs. While similar numbers of programs are funded in compared to past years, the types of projects funded in 213 focused on broadening and diversifying audiences. Therefore, attendance levels are lower than the target and previous years. 6, 4, 2, PERFORMANCE 214 ARTS AND CULTURAL EVENT ATTENDANCE 25, 2, 15, 1, 123,76 119, , ,88 s 5, Jan-Mar Apr-Jun Jul-Sept Oct.-Dec Annual Performance Actual Total: 542,96 27

28 C ONVENTION, V ISITOR & A RTS 19. Percentage of Available Space Occupied At Greater Tacoma Convention and Trade Center Percentage of space at the Greater Tacoma Convention and Trade Center that is occupied during the quarter. This measure is an indicator how much the of the Convention Center facility is used. Public Assembly Facilities contracting with Tacoma Regional Convention and Visitor Bureau to manage long-term sales. Internal sales staff focus on 14 months and under sales booking. 1% 75% 5% 25% % PERCENTAGE OF AVAILABLE SPACE OCCUPIED AT GREATER TACOMA CONVENTION AND TRADE CENTER 25% 26% 27% 27% % COMPARISON PERCENTAGE OF AVAILABLE SPACE OCCUPIED AT CONVENTION CENTER (212) PERFORMANCE PERCENTAGE OF AVAILABLE SPACE OCCUPIED AT GREATER TACOMA CONVENTION AND TRADE CENTER 1% 75% 75% 5% 25% 5% 48% 38% 26% 5% 25% 3% 29% 24% 39% s % Vancouver, Portland, OR Bellevue, Tacoma, % Jan-Mar Apr-Jun Jul-Sept Oct-Dec Annual Performance Actual Total: 31% 28

29 C ONVENTION, V ISITOR & A RTS 2. Percentage of Available Days Occupied At the Tacoma Dome Percentage of days that the Tacoma Dome is in use of the total days that the Tacoma Dome is available for use. This measure shows the occupancy of the facility and is an indicator of its economic benefit. Dome joined the Venue Coalition to help secure additional concerts and other events. Changes in internal structure and staffing will allow increased focus on booking events. 1% 75% 5% 25% % PERCENTAGE OF AVAILABLE DAYS OCCUPIED AT TACOMA DOME 43% 5% % 44% 214 1% 75% 5% 25% % 55% Spokane, 5% Tacoma, COMPARISON PERCENTAGE OF AVAILABLE DAYS OCCUPIED AT DOME FACILITIES (212) 41% Fort Collins, CO 38% 36% Portland, OR Seattle, PERFORMANCE PERCENTAGE OF AVAILABLE DAYS OCCUPIED AT TACOMA DOME 1% 75% 5% 25% % 61% 43% 53% 49% Jan-Mar Apr-Jun Jul-Sept Oct-Dec Annual Performance Actual Total: 52% s 29

30 S ERVICE A REA 6: S USTAINABILITY Measure Q4 Q4 Actual Annual Annual Actual Tracking 21. Composition of Residential Waste Stream per Household (Pounds) ,238 3, Miles of Bike Infrastructure (Lanes, Sharrows, Boulevards PROVIDING ) RESULTS ON TACOMA S CORE Met or Exceeded Within 1% of Not Met 3

31 Pounds of waste, recycling, and yard and food waste products, such as commingled recycling, glass, yard waste, and food waste, per Residential Household. Recycling promotes responsible environmental stewardship and long-term sustainability. Recycling also a cost effective alternative to burying waste in landfills. ed education and expanded recycling programs, including implementation of residential food waste collection & establishment of a drop-off Styrofoam recycling program by installing an EPS Densifier at the Recycle Center. The City s goal is to reduce the amount of waste disposed in per capita pounds per day from 4.5 pounds in 28 to 1.9 pounds in 232. That is approximately a 76% reduction in per capita waste disposal. PROVIDING RESULTS ON 6 TACOMA S CORE S USTAINABILITY 21. Composition Residential Waste Stream per Residential Household (Pounds) 3,6 3, 2,4 1,8 1,2 966 POUNDS OF RESIDENTIAL STE AND RECYCLING PER RESIDENTIAL HOUSEHOLD Solid Waste Recyclables Yard and Food Waste 1,48 1,44 1, ,633 1,521 1,545 1, Jan- Mar Jan- Apr- Apr- PERFORMANCE Jul- Jul- Mar Jun Jun Sep Sep Oct- Oct- Dec Dec POUNDS OF RESIDENTIAL STE AND RECYCLING PER RESIDENTIAL HOUSEHOLD 1, Jan-Mar Apr-Jun Jul-Sep Oct-Dec Solid Waste Recyclables Yard Waste Solid Waste Recyclables Yard Waste Annual Performance Actual Total: 3,53 31

32 S USTAINABILITY 22. Miles of Bike Infrastructure (Lanes, Sharrows, Boulevards and Trails) Number of new miles of non-motorized facilities installed, such as bike lanes, sharrows, and trails. Non-motorized infrastructure helps reduce single occupant vehicle trips and helps meet federal, state and City requirements to accommodate all modes of transportation in public right-of-ways, and create opportunities for more active and healthy lifestyles. The City obtained grants to construct the top 4 priorities in the Mobility Master Plan, totaling 13.5 miles of new bikeways. The estimated target of 18.6 miles has been impacted by the delay of two projects, Water Ditch Trail Phase 2 and the Top 4 Bikeways projects, which have been moved from to MILES OF BIKE INFRASTRUCTURE PERFORMANCE MILES OF BIKE INFRASTRUCTURE ( ) 3. Richmond, VA 26.8 Salt Lake City, UT 23.6 Portland, OR 14.5 Seattle, 12. Tacoma, MILES OF BIKE INFRASTRUCTURE Jan-Mar Apr-Jun Jul-Sept Oct.-Dec Annual Performance Actual Total: 2.9 s 32

33 S ERVICE A REA 7: O PEN G OVERNMENT Measure Q4 Q4 Actual* Annual Annual Actual Tracking 23. General Fund Expenditure as Percentage of Projection -2% -1.5% -2% -1.5% 24. General Fund Revenue PROVIDING as RESULTS ON TACOMA S CORE 2%.8% 2%.8% Percentage of Projection Met or Exceeded Within 1% of Not Met *As compared to revised projection presented to the Council in October 33

34 O PEN G OVERNMENT 23. General Fund Expenditure as Percentage of Projection Percentage difference between the General Fund expenditure projection and actuals. The City Council adopts a Biennial Budget every two years, the current budget is for A negative variance means the expenditures are under budget. Accurate estimates are key to maintaining a balanced budget and for forecasting next year s budget. Monthly and quarterly financial reports are provided to the City Manager and City Council. 6.% 3.%.% 3.% 6.% PERCENT VARIANCE FROM ESTIMATE.6%.4% PERFORMANCE 2.% Year End Expenditure Projection Year End Expenditure Actual (unaudited) $18,224,122 $177,475,622 6.% 3.%.% PERCENT VARIANCE FROM ESTIMATE 3.% 1.5% 5.4% 4.5% 4.7% 6.% Jan Mar Apr Jun Jul Sept Oct Dec Annual Performance Actual Total: -1.5% s 34

35 O PEN G OVERNMENT 24. General Fund Revenues as Percentage of Projection Percentage difference between the General Fund revenue projection and actuals. The City Council adopts a Biennial Budget every two years, the current budget is for A positive variance means the revenues are above the budget projection. Accurate estimates are key to maintaining a balanced budget and for forecasting next year s budget. Monthly and quarterly financial reports are provided to the City Manager and City Council. 2.4% 2.% 1.6% 1.2%.8%.4% PROVIDING RESULTS.% ON TACOMA S CORE.4%.1% PERCENT VARIANCE FROM ESTIMATE.9% PERFORMANCE 2.% Year End Revenue Projection Year End Revenue Actual (unaudited) $198,795,395 $2,425,779 6.% 3.%.% PERCENT VARIANCE FROM ESTIMATE 4.4% 3.6% 3.4%.8% s 3.% 6.% Jan Mar Apr Jun Jul Sept Oct Dec Annual Performance Actual Total:.8% 35

36 TACOMA 24 7 Providing Results on Tacoma s Core Services 1 st Quarter Report April 3 th, 4 TH QUARTER OFFICE OF MANAGEMENT AND BUDGET 36