City of Mississauga Municipal Performance Measurements Program (MPMP) Results. For the period ending December 31, 2013

Transcription

1 City of Mississauga Municipal Performance Measurements Program (MPMP) For the period ending December 31, Prepared by: Finance Division, Corporate Services Department City of Mississauga

2 CITY OF MISSISSAUGA RESULTS Background The Ministry of Municipal Affairs and Housing (MMAH) introduced the (MPMP) in The objectives of the program are: To provide a tool to assess how well municipal services are delivered; To improve performance; To strengthen accountability to taxpayers and promote greater understanding of municipal responsibilities by the taxpayer; and, To provide a systematic resource that allows municipalities to share information on performance and learn better/new practices from each other. This program requires all Ontario municipalities to collect data on efficiency and effectiveness performance measures in selected service areas. These service areas include: garbage, water, roads including winter control, water, storm water, waste water, transit, fire, police, general government, land-use planning, parks and recreation, library, and social services. The Province will continue to add new measures each year that will reflect the full range of activities associated with each municipal service. For additional information on the Province of Ontario s, visit the Ministry of Municipal Affairs and Housing web site: The City of Mississauga s Performance Report Both the City of Mississauga and the Region of Peel provide municipal services to Mississauga taxpayers. The Region is exclusively responsible for garbage collection and disposal, water treatment and distribution, waste water services, police services and social services. As a result, the City of Mississauga s performance report will not include measures for these services. Mississauga taxpayers need to take into account the division of responsibility with respect to these measures when considering overall municipal performance. To view the Region of Peel s report on the, visit the Region of Peel s web site: The City of Mississauga s report is available at Page 1 of 29

3 CITY OF MISSISSAUGA RESULTS Understanding the Numbers The City of Mississauga strongly supports the use of management tools that will help to improve the efficiency and effectiveness of service delivery. It is clear that performance measurement is an important aspect of any management program. The information included in this report, along with other sources of information that the City of Mississauga continues to track, provides useful benchmarks for the City in monitoring its own performance from year to year. This information is helpful to determine trends in service costs and delivery, to identify unusual fluctuations and their causes, and to assess our progress toward goals. However, this information may not be truly comparable with other municipalities. Every municipality in Ontario is unique, and each one is influenced by different circumstances. There are numerous factors that can contribute to variances in these figures from year to year, and particularly from one municipality to another. Some of the most obvious influencing factors that affect the comparability of this information include: types and mix of services socio-demographic composition established service levels and standards traffic volumes service area size and population local climate conditions population densities municipal accounting practices and financial policies development patterns lower tier, upper tier, or single tier government measurement methods age of infrastructure administrative structure Variances in all of these factors, and possibly others, must be taken into account before meaningful conclusions can be drawn from this information. The following are the City of Mississauga s performance measurement results for the year as reported to the Province. If you have any questions about the results included in this report, please contact Mark Beauparlant, Manager of Corporate Financial Services at , ext Page 2 of 29

4 CITY OF MISSISSAUGA RESULTS GENERAL GOVERNMENT Data for Operating costs for governance and corporate management as a percentage of Total Municipal Operating Costs Operating costs for governance and corporate management Total Municipal Operating Costs $18,759,043 $604,680, % 2.9% 0.2% Governance and corporate management operating costs comprised of election expenses, Mayor and Council expenses, City Manager s office, City Committees, Internal Audit, Investment, Taxation, Non-departmental financial expenses, debt/bank management expense, and PSAB employee benefits and other liability expense adjustments. These expenses are non-departmental and do not get allocated to direct service area such as Fire, Roads, Recreation, Winter Control, Transit, etc. Governance and corporate management operating costs in were $18.8 million ( $17.0 million); an increase of $1.8 million. The primary reasons for the change are listed below: Salary, Wages and Benefits in were $12.8 million ( $13.3 million), a decrease of $0.5 million due to reduced full-time employees in Governance and Corporate Management service areas. Rents and Financial Expenses in were $4.6 million ( $2.4 million), an increase of $2.2 million. o The primary reason for this increase was due to a $1.4 million supplementary assessment from MPAC on city owned transit terminals for the years 2011, and. Total municipal operating costs in were $604.7 million ( $582.4 million), an increase of $22.3 million (3.8%).The primary reasons for the change are listed below: Salary, Wages and Benefits in were $425.8 million ( $407.0 million), an increase of $18.8 million (4.6%). o Transit Services salary and benefits increased by $4.3 million over the prior year. o Fire Services salary and benefits increased by $4.7 million over the prior year o o All other service area salary and benefits accounted for $8.4 million. Accounting adjustments for actuarial evaluations for WSIB, post-employment, retirement, sick-leave and other liabilities in were $3.3 million ( $1.9 million), an increase of $1.4 million from the previous year. This adjustment reflects the change in actuarial assessment, assumptions, and estimates from the previous year. Contracted Services in were $65.4 million ( $61.5 million), an increase of $3.9 million. o Winter control contract costs in were $13.9 million ( $12.1 million), an increase of $1.8 million due to more winter events in (34 winter events in vs. 21 in ). o o Paved Roads costs in were $5.8 million ( $4.5 million), an increase of $1.3 million due to increased road maintenance costs as the infrastructure ages. Storm water costs in were $2.4 million ( $1.6 million), an increase of 0.8 million due to the increased volume and age of our infrastructure has had an impact of the operating costs. Page 3 of 29

5 CITY OF MISSISSAUGA RESULTS GENERAL GOVERNMENT Total costs for governance and corporate management as a percentage of Total Municipal Costs, including amortization. Data for Total costs for governance and corporate management (including amortization and interest) Total Municipal Costs (including amortization) $19,383,472 $724,940, % 2.4% 0.3% Total municipal costs includes operating costs as defined by MPMP plus interest on long term debt and amortization on tangible capital assets as reported in the Financial Information Return. FIRE SERVICES Data for Operating costs for fire services per $1,000 of property assessment. Operating costs for Fire Services $102,510,034 $0.91 $0.90 $0.01 Total Property $113,070,791 Assessment/$1,000 Operating costs for fire services in were $102.5 million ( $96.3 million), an increase of $6.2 million (6.4%). Total property assessment value in was $113.1 billion ( $107.5 billion), an increase of $5.6 billion (or 5.2%). New growth accounted for $678.3 million of the increase while the phase-in of reassessment accounted for $4.9 billion of the increase. Page 4 of 29

6 CITY OF MISSISSAUGA RESULTS FIRE SERVICES Data for Total costs for fire services per $1,000 of property assessment. Total costs for Fire Services $106,257,707 Total Property Assessment/$1,000 $113,070,791 $0.94 $0.93 $0.01 Total municipal costs includes operating costs as defined by MPMP plus interest on long term debt and amortization on tangible capital assets as reported in the Financial Information Return. FIRE SERVICES Data for Number of residential fire related injuries per 1000 persons. Total number of residential fire related civilian injuries Total population 754, (0.005) Total number of fire related civilian injuries in were 9 ( 13). FIRE SERVICES Data for Number of residential fire related injuries averaged over 5 years per 1000 persons Total number of residential fire related civilian injuries averaged for 2009 to 13 Total population 754, Total number of fire related civilian injuries averaged over five years in were 13 ( 10). Page 5 of 29

7 CITY OF MISSISSAUGA RESULTS FIRE SERVICES Data for Number of residential fire related civilian fatalities. Total number of residential fire related civilian fatalities Total population 754, (0.004) Total number of fire related civilian fatalities in were 1 ( 4). FIRE SERVICES Data for Number of residential fire related fatalities averaged over 5 years per 1000 persons. Total number of residential fire related civilian fatalities averaged for 2009 to Total population 754, Total number of fire related civilian fatalities averaged over five years in were 2 ( 2). FIRE SERVICES Data for Number of residential structural fires per 1000 households. Total number of residential structural fires 229 Total households 243, Total number of residential structural fires in were 229 ( 216). Total number of households in were 243,000 ( 235,000) Page 6 of 29

8 CITY OF MISSISSAUGA RESULTS BUILDING PERMIT AND INSPECTION SERVICES Operating costs for building permit and inspection services per $1,000 of construction activity. Data for 2 Total costs for Building Permit and Inspection Services Total Value of Construction Activity/$1,000 *$11,066,265 $868,439,667 $12.74 $13.47 ($0.73) Operating costs for Building Permit and Inspection Services in were $11.1 million ( 11.5 million), a decrease of $0.4 million. o $0.3 million increase in Building Service labour costs. o $0.7 million decrease in program support costs. *These costs include general indirect cost allocations and do not necessarily represent a full comprehensive activity based costing calculation. For a more comprehensive activity based cost calculation on building permit service costs, please contact the Building Services Division for further information. BUILDING PERMIT AND INSPECTION SERVICES Total costs for building permit and inspection services per $1,000 of construction activity. Data for Total costs for Building Permit and Inspection Services Total Value of Construction Activity/$1,000 $11,066,265 $868,439,667 $12.74 $13.47 ($0.73) Total municipal costs includes operating costs as defined by MPMP plus interest on long term debt and amortization on tangible capital assets as reported in the Financial Information Return. There is no amortization expense in this service category. Page 7 of 29

9 CITY OF MISSISSAUGA RESULTS BUILDING PERMIT AND INSPECTION SERVICES Review of Complete Building Permit Applications. Category 1 Category 2 Category 3 Category 4 Houses (houses not exceeding 3 storeys/ 600 sq metres) (Provincial Standard is 10 working days) Small Buildings(small commercial/ industrial buildings not exceeding 3 storeys/ 600 sq metres) (Provincial Standard is 15 working days) Large Buildings (large residential/ commercial/ industrial/ institutional) (Provincial Standard is 20 working days) Complex buildings ( post disaster buildings, including hospitals, power/water, fire/police/ems, communications) (Provincial Standard is 30 working days) 9 working days 8 working days 1 11 working days 4 working days 7 20 working days 20 working days 0 No permits No permits 0 Category 1: Service level exceeding Provincial Standard. Category 2: Service level exceeding Provincial Standard. o In, the City implemented a Licensing By-Law for Second Units. This resulted is a corresponding increase in applications for this category of permits. Inspection Services did not have a corresponding increase in the amount of staff processing these applications. Staff also struggled with the application of existing regulations (which are designed for new construction). o This category of building permits contains a small sample number of applications compared to the other categories which tends to produce these variations from year to year. Overall, the City is seeing a large influx of building permit application for second units. Category 3: Service level meeting Provincial Standard. Category 4: No Category 4 permits issued in, or Page 8 of 29

10 CITY OF MISSISSAUGA RESULTS ROADWAYS Data for Operating costs for paved (hard top) roads per lane kilometre Operating costs for paved (hard top) roads Total paved (hard top) lane kilometres $8,844,507 5,220 $1, $1, ($186.29) The operating costs for paved roads in were net $8.8 million ( $9.8 million net). A decrease of $1.0 million due to reduced contractor costs for special road projects. The total lane kilometres in were 5,220 km ( 5,215 km). As development slows down, the total lane kilometres will eventually stabilize. However, as the infrastructure ages, road maintenance costs are expected to increase. ROADWAYS Data for Total costs for paved (hard top) roads per lane kilometre Total costs for paved (hard top) roads Total paved (hard top) lane kilometres $38,511,522 5,220 $7, $7, ($211.87) Total municipal costs includes operating costs as defined by MPMP plus interest on long term debt and amortization on tangible capital assets as reported in the Financial Information Return. Road services capital assert amortization in was $29.7 million ( $29.8 million). Page 9 of 29

11 CITY OF MISSISSAUGA RESULTS ROADWAYS Data for Percentage of paved lane kilometres where the condition is rated as good to very good Number of paved lane kilometres rated good to very good Total number of paved lane kilometres tested 4,019 5, % 76.5% 0.5% The number of paved lane kilometres where the condition was rated as good to very good in was 4,019 ( 3,989). The percentage of roads in good or better condition has remained relatively stable since 2009 (only dropping by 0.5%) and has not deteriorated as quickly as predicted by the City s pavement management system. Proactive maintenance programs performed by the Works Maintenance and Operations Section and the additional funding of $26 million received through the Infrastructure Stimulus Program have helped stabilize the average road network condition in the short term. The next pavement condition survey is scheduled for The total lane kilometres in were 5,220 km ( 5,215 km). Page 10 of 29

12 CITY OF MISSISSAUGA RESULTS BRIDGES AND CULVERTS Operating costs for bridges and culverts per square metre of service area Data for Operating costs for bridges $286,355 and culverts Total square metres of $2.62 $4.32 ($1.70) surface area on bridges and 109,473 culverts Operating costs for bridges and culverts in were $286,355 ( $468,426), a decrease of $182,071. This decrease is attributed to a large amount of work done in. The costs for the additional bridge and culvert maintenance will continue to follow the most current Bridge/Culverts Condition Survey recommendations. o The City s operating program deals only with the day to day maintenance of bridges and culverts such as minor repairs, cleaning and safety related components. o The condition of bridges and culverts is directly related to the City s capital program investments which are not reflected in these operating costs. BRIDGES AND CULVERTS Total costs for bridges and culverts per square metre of service area Data for Total costs for bridges and culverts Total square metres of surface area on bridges and culverts $3,740, ,473 $34.17 $38.88 ($4.71) Total municipal costs include operating costs as defined by MPMP plus interest on long term debt and amortization on tangible capital assets as reported in the Financial Information Return. Bridges and culverts capital asset amortization in was $3.1 million ( $3.7 million). Page 11 of 29

13 CITY OF MISSISSAUGA RESULTS BRIDGES AND CULVERTS Percentage of bridges and culverts where the condition is rated as good to very good Data for Number of bridges and culverts where the condition of primary components is rated as good to very good, requiring only maintenance % 81.6% 14.0% Total number of bridges 229 and culverts The number of bridges and culverts where the condition of primary components was rated as good or better in was 95.6% ( 81.6%). The percentage of bridges and culverts where the condition of primary components is rated in good or better condition has improved over time. Completion of a number of bridge and culvert projects in along with proactive maintenance programs performed by the Works Maintenance and Operations Section helped to improve the overall network. The next condition survey is scheduled for Page 12 of 29

14 CITY OF MISSISSAUGA RESULTS WINTER CONTROL Data for Operating costs for winter maintenance of roadways, excluding sidewalks and parking lots, per lane kilometre maintained in winter Operating costs for winter maintenance of roadways, excluding sidewalks and parking lots Total lane kilometres maintained in winter $24,039,623 5,220 $4, $3, $1, There were 34 winter events in ( 21). Total snowfall increased from 49.2 cm in (revised by Environment Canada) to cm in. This information is based on Environment Canada's Climate Data Report at Toronto Lester P. Pearson International Airport. The total lane kilometres in were 5,220 km ( 5,215 km). WINTER CONTROL Total costs for winter maintenance of roadways, excluding sidewalks and parking lots, per lane kilometre maintained in winter Data for Total costs for winter maintenance of roadways, excluding sidewalks and parking lots (including amortization and interest) Total lane kilometres maintained in winter $24,039,623 5,220 $4, $3, $1, Total municipal costs includes operating costs as defined by MPMP plus interest on long term debt and amortization on tangible capital assets as reported in the Financial Information Return. Winter maintenance capital asset amortization in was $68,051 ( $61,500). Page 13 of 29

15 CITY OF MISSISSAUGA RESULTS WINTER CONTROL Data for Percentage of winter events where the response met or exceeded locally determined municipal service levels for road maintenance Number of winter event where the response met or exceeded locally determined municipal service levels for road maintenance Total number of winter events % 100% 0% There were 34 winter events in ( 21). The City met or exceeded 100% of these events in. TRANSIT SERVICES Data for Operating costs for conventional transit per regular service passenger trip. Operating costs for $160,644,092 conventional transit Total number of regular $4.49 $4.42 $0.07 service passenger trips on 35,789,013 conventional transit The operating costs for conventional transit in were $160.6 million ( $153.8 million), an increase of $6.8 million (4.4%), reflecting cost increases and service expansion. The increase represents adjustments in labour (addition of net 42 positions) and other operating expenses. The total number of passenger trips in were 35.8 million ( 34.8 million), an increase of 1.0 million passenger trips or 3 per cent. Page 14 of 29

16 CITY OF MISSISSAUGA RESULTS TRANSIT SERVICES Data for Total costs for conventional transit per regular service passenger trip. Total costs for $182,987,461 conventional transit $5.11 $5.05 $0.06 Total number of regular service passenger trips on 35,789,013 conventional transit Total municipal costs include operating costs as defined by MPMP plus interest on long term debt and amortization on tangible capital assets as reported in the Financial Information Return. Transit services capital asset amortization in was $22.3 million ( $21.8 million). TRANSIT SERVICES Data for Number of conventional transit passenger trips per person in the service area in a year. Total number of regular service passenger trips on conventional transit 35,789,013 Population in service area 754, The total number of passenger trips in were 35.8 million ( 34.8 million), an increase of 1.0 million passenger trips or 3 per cent. The population in was 754,000 ( 743,000), an increase of 11,000 people or 1.5 per cent. Page 15 of 29

17 CITY OF MISSISSAUGA RESULTS URBAN STORM WATER MANAGEMENT Data for Operating costs for urban storm water management (collection, treatment, and disposal) per kilometre of drainage system. Operating costs for urban storm water management Total KM of urban storm drainage system $3,688,289 2,435 $1, $1, $ The operating costs for urban storm water management in were $3.7 million ( $2.9 million), an increase of $0.8million or 27.6%. The increased volume and age of our infrastructure has had an impact of the operating costs. The total kilometres of urban storm drainage system in were 2,435 km ( 2,250). URBAN STORM WATER MANAGEMENT Data for Total costs for urban storm water management (collection, treatment, and disposal) per kilometre of drainage system. Total costs for urban storm water management Total KM of urban storm drainage system $13,212,932 2,435 $5, $5, ($114.82) Total municipal costs includes operating costs as defined by MPMP plus interest on long term debt and amortization on tangible capital assets as reported in the Financial Information Return. Storm sewer services capital asset amortization in was $9.5 million ( $9.5 million). Page 16 of 29

18 CITY OF MISSISSAUGA RESULTS PARKS Data for Operating costs for parks per person. Operating costs for parks $31,386,214 Total Population 754,000 $41.63 $38.63 $3.00 The operating costs for parks in were $31.4 million ( $28.7 million), an increase of $2.7 million or 9.4 per cent. o $0.9 million increase in labour costs o $0.7 million increase in program support costs o $0.6 million increase in equipment maintenance costs o $0.5 million increase in material costs due to higher operating material prices. The population in was 754,000 ( 743,000), an increase of 11,000 people or 1.5 per cent. PARKS Data for Total costs for parks per person. Total costs for parks $39,655,834 Total Population 754,000 $52.59 $48.72 $3.87 Total municipal costs includes operating costs as defined by MPMP plus interest on long term debt and amortization on tangible capital assets as reported in the Financial Information Return. Parks services capital asset amortization in was $8.9 million ( $7.5 million). Page 17 of 29

19 CITY OF MISSISSAUGA RESULTS RECREATION PROGRAMS Operating costs for recreation programs per person. Operating costs for recreation programs Data for $27,115,169 Total Population 754,000 $35.96 $34.10 $1.86 The operating costs for recreation programs in were $27.1 million ( $25.3 million), an increase of $1.8 million or 7.1 per cent. Labour and all other operating costs (materials, contracted services, rents and financial expenses, other) had offsetting increases and decreases. Program Support costs primarily accounted for $1.8 million increase. This increase reflects higher percentage of allocation was charged to Recreation Programs over the previous year due to changes in allocation driver statistics. The population in was 754,000 ( 743,000), an increase of 11,000 people or 1.5 per cent. RECREATION PROGRAMS Total costs for recreation programs per person. Total costs for recreation programs Data for $27,635,401 Total Population 754,000 $36.65 $34.72 $1.93 Total municipal costs includes operating costs as defined by MPMP plus interest on long term debt and amortization on tangible capital assets as reported in the Financial Information Return. Recreation program services capital asset amortization in was $520,000 ( $466,000). Page 18 of 29

20 CITY OF MISSISSAUGA RESULTS RECREATION FACILITIES Operating costs for recreation facilities per person. Operating costs for recreation facilities Data for $44,237,956 Total Population 754,000 $58.67 $57.02 $1.65 The operating costs for recreation facilities in was $44.2 million ( $42.4 million), an increase of $1.8 million. Labour and all other operating costs (materials, contracted services, rents and financial expenses, other) had offsetting increases and decreases. Program Support costs primarily accounted for $1.8 million increase. This increase reflects higher percentage of allocation was charged to Recreation Facilities over the previous year due to changes in allocation driver statistics. The population in was 754,000 ( 743,000), an increase of 11,000 people or 1.5 per cent. RECREATION FACILITIES Total costs for recreation facilities per person. Total costs for recreation facilities Data for $55,104,745 Total Population 754,000 $73.08 $71.25 $1.83 Total municipal costs includes operating costs as defined by MPMP plus interest on long term debt and amortization on tangible capital assets as reported in the Financial Information Return. Recreation facility services capital asset amortization in was $10.9 million ( $10.6 million). Page 19 of 29

21 CITY OF MISSISSAUGA RESULTS RECREATION- PARTICIAPANT HOURS Total participant hours for recreation programs per 1,000 persons. Total participant hours for recreation programs Data for 7,670,609 Total Population 754,000 10, , (138.88) The total participant hours for recreation programs in were 7.7 million hours ( 7.7 million hours). The population in was 754,000 ( 743,000), an increase of 11,000 people or 1.5 per cent. PARKS AND FORESTRY- HECTARES OF OPEN SPACE Hectares of open space per 1,000 persons. Data for Hectares of open space 3,079 Total Population 754, The hectares of open space in were 3,079 ha ( 2,946 ha); an increase of 133 hectares due to Osprey Marsh considered as parkland for the. The population in was 754,000 ( 743,000), an increase of 11,000 people or 1.5 per cent. Page 20 of 29

22 CITY OF MISSISSAUGA RESULTS PARKS AND FORESTRY - KILOMETRES OF TRAILS Total kilometres of trails per 1,000 persons. Data for Total kilometres of trails 292 Total Population 754, The total kilometres of trails in were 292 km ( 269 km), an increase of 23 km. The population in was 754,000 ( 743,000), an increase of 11,000 people or 1.5 per cent. RECREATION- INDOOR RECREATION FACILITY SPACE Data for Square metres of indoor recreation facility space per 1,000 persons. Square metres of indoor recreation facility space 207,644 Total Population 754, (4.08) The total square metres of indoor recreation facility space in were 207,644 square metres ( 207,644 square metres). The population in was 754,000 ( 743,000), an increase of 11,000 people or 1.5 per cent. Page 21 of 29

23 CITY OF MISSISSAUGA RESULTS PARKS AND FORESTRY - OUTDOOR FACILITY SPACE Square metres of outdoor recreation facility space per 1,000 persons. Square metres of outdoor recreation facility space Data for 46,274 Total Population 754, (0.91) The total square metres of outdoor recreation facility space in were 46,274 square metres ( 46,274 square metres). The population in was 754,000 ( 743,000), an increase of 11,000 people or 1.5 per cent. Page 22 of 29

24 CITY OF MISSISSAUGA RESULTS LIBRARY Operating costs for library services per person. Data for Operating costs for library services $35,329,918 Total Population 754,000 $46.86 $47.63 ($0.77) The operating costs for library services in were $35.3 million ( $35.4 million), a decrease of $0.1 million or 0.2 per cent. The population in was 754,000 ( 743,000), an increase of 11,000 people or 1.5 per cent. LIBRARY Total costs for library services per person. Total costs for library services. Data for $40,634,262 Total Population 754,000 $53.89 $54.76 ($0.87) Total municipal costs includes operating costs as defined by MPMP plus interest on long term debt and amortization on tangible capital assets as reported in the Financial Information Return. Library services capital asset amortization in was $5.3million ( $5.3 million). Page 23 of 29

25 CITY OF MISSISSAUGA RESULTS LIBRARY Operating costs for library services per use. Operating costs for library services Data for $35,329,918 Total library Uses 15,998,251 $2.21 $2.28 ($0.07) Total library "uses" of 16.0 million are broken down by electronic and non-electronic uses. Electronic Uses include: Workstation use, electronic database use, electronic reference transactions, and visits to the Library web site. Non-Electronic Uses include: Circulation, program attendance, in-library use of materials, standard reference transactions, and in-person visits. The operating costs for library services in were $35.3 million ( $35.4 million), a decrease of $0.1 million or 0.3 per cent. The total number of library uses in were16.0 million ( 15.6 million), an increase of 0.4 million or 2.6 per cent. LIBRARY Total costs for library services per use. Total costs for library services Data for $40,634,262 Total library Uses 15,988,251 $2.54 $2.62 ($0.08) Total municipal costs includes operating costs as defined by MPMP plus interest on long term debt and amortization on tangible capital assets as reported in the Financial Information Return. Library services capital asset amortization in was $5.3 million ( $5.3 million). The total number of library uses in were 16.0 million ( 15.6 million), an increase of 0.4 million or 2.6 per cent. Page 24 of 29

26 CITY OF MISSISSAUGA RESULTS LIBRARY Data for Library uses per person Library uses 15,988,251 Total Population 754, The total number of library uses in were 16.0 million ( 15.6 million), an increase of 0.4 million or 2.6 per cent. The population in was 754,000 ( 743,000), an increase of 11,000 people or 1.5 per cent. LIBRARY Data for Electronic library uses as a percentage of total library uses. Electronic library uses 18.7% 11.6% 7.1% Electronic Uses include: Workstation use, electronic database use, electronic reference transactions, and visits to the Library web site. Electronic library uses as a percentage of total library uses in were 18.7% ( 11.6%). Increase in electronic use can be attributed to a higher volume of web site visits, the availability of online databases and electronic resources such as e-books and magazines as well as an increase in reference questions received via the web site. Page 25 of 29

27 CITY OF MISSISSAUGA RESULTS LIBRARY Data for Non-electronic library uses as a percentage of total library uses. Non-electronic library uses 81.3% 88.4% (7.1%) Non-Electronic Uses include: Circulation, program attendance, in-library use of materials, standard reference transactions, and in-person visits. Non-electronic library uses as a percentage of total library uses in were 81.3% ( 88.4%). Decrease in non-electronic use is primarily due to a decline in non-electronic circulation numbers, standard reference transactions and in library use of materials. More customers are using Library electronic resources such as online tools, personal lap tops and mobile devices when visiting the library. Page 26 of 29

28 CITY OF MISSISSAUGA RESULTS LAND USE PLANNING Percentage of new lots, blocks and/or units with final approval which are located within settlement areas Number of new residential units located within settlement areas Total number of new residential units within the entire region Data for 1,360 1, % 100% Nil The entire City of Mississauga is designated as a settlement area. LAND USE PLANNING Percentage of land designated for agricultural purposes which was not redesignated for other uses during the reporting year Hectares of land designated for agricultural purposes in the Official Plan as of December 31, 2009 Hectares of land designated for agricultural purposes in the Official Plan as of January 1, 2009 Data for NA NA NA NA NA There is no designated agricultural land in the Official Plan as at December 31,. Page 27 of 29

29 CITY OF MISSISSAUGA RESULTS LAND USE PLANNING Percentage of land designated for agricultural purposes which was not redesignated for other uses relative to the base year of 2000 Hectares of land designated for agricultural purposes in the Official Plan as of December 31, 2011 Hectares of land designated for agricultural purposes in the Official Plan as of January 1, 2000 Data for NA NA NA NA NA There is no designated agricultural land in the Official Plan as at December 31,. LAND USE PLANNING Data for Number of hectares of land originally designated for agricultural purposes which was re-designated for other uses during reporting year Hectares of agricultural land re-designated during 2011 NA NA NA NA There is no designated agricultural land in the Official Plan as at December 31,. Page 28 of 29

30 CITY OF MISSISSAUGA RESULTS LAND USE PLANNING Data for Number of hectares of land originally designated for agricultural purposes which was re-designated for other uses since January 1, 2000 Hectares of agricultural land re-designated since NA NA NA NA There is no designated agricultural land in the Official Plan as at December 31,. LAND USE PLANNING Change in Size of Settlement Area Hectares of land in Settlement area as of Dec. 31, less the number of hectors of land in settlement area as of Jan. 1, 2004 Data for 0 0% 1.6% (1.6%) Hectors of land in settlement area as of Jan. 1, ,200 No change from. Page 29 of 29