Facilities Management. FM Key Performance Indicators

Transcription

1 Facilities Management FM Key Performance Indicators August 15, 2016

2 Key Performance Indicators Process/Function KPI Goal Actual Trend Energy Conservation Energy Usage Index (BTU/SF) - 5% - 3% YTD Declining Waste Reduction Waste to Landfill - 3% 2% YTD Declining Recapitalization R&R* Capital Encumber Rate 3 Years 4 Years Flat Utilities Management Recapitalization Rate 33 Years 112 Years Flat Preventive Maintenance Percent on time completion 100% 56% Flat Service Request Completion Closed within 30 Days >75% 72% Declining Technician Productivity Wrench Time 60% 47% Improving Operating Budget Execution Variance to Budget +/- 1% +0.8% YTD At Goal Utility Budget Execution Variance to Budget +/- 5% -3.7% YTD At Goal Local Resident Employment Compliant Contracts 95% 100% At Goal *R&R is Renewal and Replacement, an annual capital allocation applied to buildings, grounds and installed equipment to extend the service life of Northwestern facilities. 1

3 Process/Function KPI Goal Actual Trend MBE/FBE** Use Compliant Contracts 95% 100% At Goal Inlease/Outlease Management Review Time <10 Days 8 Days At Goal Move Inspection Execution Service Rating >90% 100% At Goal Digitization Scanned Documents per Year >800 4,349 At Goal Planning Data Access Request Fulfillment Time <1 Day 0.5 Days At Goal Planning Data Accuracy Data Deficiencies 78,000 SF 195,667 SF At Goal Injury Management Annual OSHA Injuries <8/year 11 YTD Declining Capital Plan Budget Accuracy Actual at or below Budget 95% 95% At Goal Project Cash Flow Actual to Plan +/- 5% - 10% Flat Design Quality Receive Major Design Award 1/year 4 YTD At Goal **MBE/FBE are Minority and Female Business Enterprises 2

4 Energy Use Intensity (kbtu/ SF)* Energy Conservation Energy Usage Intensity (kbtu/ SF)* Campus % Reduction (2010 Baseline) Evanston 6.8% Chicago 18.5% Combined 11.1% Energy Usage Intensity - Combined Goal f(design, construction, technology, operations, occupant behavior) KPI goal is 20% reduction by 2020 from 2010 baseline (5% reduction in FY16) Initiatives: Design specifications; retro-commissioning; audits; occupant engagement FM Leader: Kathia Benitez *Note: Energy Use Intensity is an internationally recognized standard where all energy inputs are converted to thousand British Thermal Units and divided by the portfolio square footage. 3

5 Waste Reduction Waste Reduction to Landfill TONS, 12 Month Rolling Average Landfill Waste Goal f(purchasing, reuse, recycling, diversion, occupant behavior) KPI goal is 30% reduction in waste to landfill by 2020 over 2009 baseline (3% reduction in 2016) Initiatives: Improve reuse programs; single-stream recycling; bin location; engagement and education FM Leader: Julie Cahillane 4

6 Recapitalization 100% 90% 80% 70% 60% 100% % Funding Spent By Year 90% 70% 50% 40% 30% 91% 74% 65% 40% 20% 10% 24% 0% FY13 ($40.5M) FY14 ($45.0M) FY15 ($25.8M) FY16 ($50.4M) Percent Spent Goal KPI goal is 100% of R&R funding spent within 4 Years of issue date f(staffing, contracting, space/system access, permitting) Initiatives: Early Design; Early Permitting; Indefinite Delivery, Indefinite Quantity (IDIQ) Contract Vehicles FM Leader: Gary Wojtowicz 5

7 Utilities Management Life Cycle Renewal $25.0 $20.0 $16.7 $17.0 $18.0 $19.0 $20.0 $21.0 $15.0 $12.0 $10.0 $9.2 $7.6 $5.0 $2.0 $1.5 $2.6 $3.0 $0.0 FY10 FY11 FY12 FY13 FY14 FY15 FY16 FY17 FY18 FY19 FY20 FY21 FY22 Funding ($M) Proposed ($M) Goal KPI goal is replacement recapitalization rate of 33 years (3% renewal per year on $850M plant value) f(staffing, funding, shut-down feasibility, site access) Initiatives: site services inventory, GIS FM Leader: Gary Wojtowicz 6

8 Preventive Maintenance (PM) Completion 100% % 82% 76% 75% % 61% 61% 60% 55% 56% % 41% % 500 9% 8% 0% 0 %Complete Goal PM Count KPI goal is 95% completion of PM work orders within 30 days of scheduling f(staffing, funding, CMMS functionality, shut-down feasibility) Initiatives: Nov 15 EVENG PM restart, improve workflow with FAMIS mobile app, planning, scheduling, and real-time monitoring of work by RE, schedule adjustment FM Leader: Gary Wojtowicz 7

9 Service Request (SR) Completion 100% (due to the 30-day closing window, this KPI trails by one month) % 60% 58% 66% 68% 62% 74% 70% 72% 80% 76% 72% % % % % Closed Within 30 Days Goal SR Count KPI goal is 75% closed within 30 days f(staffing, planning and scheduling, space/system access, close out procedures) Initiatives: FAMIS mobile app, revise close out procedures, real-time monitoring of closing rates FM Leader: Gary Wojtowicz 0 8

10 Technician Productivity 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 9/1/ /1/2015 3/1/2016 6/1/2016 9/1/ /1/2016 3/1/2017 6/1/2017 9/1/2017 Actual KPI goal is 60% labor efficiency in four years f(staffing, contracting, space/system access, funding, allowance to plan and schedule work) Initiatives: Improve work flow with FAMIS mobile app, quarterly time and productivity analyses, review zone maintenance practices FM Leader: Gary Wojtowicz Goal 9

11 Monthly Operating Budget Execution $60,000,000 $50,000,000 $40,000,000 $30,000,000 $20,000,000 $10,000,000 $0 FY16 Actual FY16 Budget KPI goal is +/- 1% (historical annual trend is -4.3% to +10.9%) f(work orders, forecasting, labor, materials, sf, scheduling, planning, contractor, contracts) Initiatives: improve payment process; improve reporting; monthly variance justification FM Leader: Liz Schaps 10

12 Monthly Utility Budget Execution $45,000,000 $40,000,000 $35,000,000 $30,000,000 $25,000,000 $20,000,000 $15,000,000 $10,000,000 $5,000,000 $0 FY16 Actuals FY 16 Budget KPI goal is +/- 5% (historical annual trend is -6.3% to +7.7%) f(unit cost, forecasting, usage) Initiatives: sourcing strategy; improve reporting; monthly variance justification FM Leader: Liz Schaps 11

13 Monthly Local Resident Employment 100% 90% 80% 70% 60% 50% % Compliant Goal KPI goal is > 95% of Contracts Compliant with Policy f(contracts $, labor market, labor hours, Evanston effort, NU/Contractor effort) Initiatives: Data collection in order to ensure improved compliance FM Leader: Liz Schaps 12

14 Monthly Minority and Female Business 100% Enterprise Use 90% 80% 70% 60% 50% KPI goal is 95% of Contracts Compliant with Policy f(contracts, bids, labor market) Initiatives: TBD new program FM Leader: Liz Schaps % Compliant Goal 13

15 Inlease/Outlease Management 20 Contract Review Time 15 Days to Review Actual Goal KPI goal is to complete contract reviews in 10 days or less f(schools requirements, landlords response, attorney response) Initiatives: Adding staff capacity, development of staff, lease management software FM Leader: Ranee Berliant 14

16 Move Inspection Execution Property 100% Readiness 90% 80% 70% 60% 50% Service Rating Goal KPI goal is service rating of Good or Excellent of 90% or higher as a percentage of total responses f(effective communication with tenant, capacity and capability of staff) Initiatives: Commitment of staff to execute and management to track FM Leader: Ranee Berliant 15

17 Digitization Number of Documents Scanned per Year Number Scanned Goal KPI goal is 800 documents per month. F(Number of documents scanned) Initiatives: Accessibility/Distribution of Space, Building & Campus Information FM Leader: Paul Weller 16

18 Document Requests Average 10 Fulfillment Time (Days) Days Goal KPI goal is to have document requests fulfilled within one business day. f(timely provision of information) Initiatives: Responsiveness to Customer Requests for Documents FM Leader: Paul Weller 17

19 Planning Data Accuracy Square Footage Validated Walked Goal KPI goal is to walk 78,000 SF per month. f(square Footage walked) Initiatives: Accuracy & Reliability of Space Information FM Leader: Paul Weller 18

20 Injury Reporting by Calendar Year Reported Injuries by Type and Month 2015: 18 Injuries 2016: 11 Injuries Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Sprain - Strain Laceration Crush Injury Fracture 2015 KPI goal is <4 Reportable Cases per 100 FTE (<8 injuries per year) f(equipment, Behavior, PPE) Initiatives: Equipment - Environment Inspections, PPE Inventory - Usage Tracking, Training FM Leader: Steve Kindrick 19

21 Capital Plan Budget Accuracy 2.0 Current Budget compared to Plan 1.9 Billions Current Budget Capital Plan KPI goal is Completing 95% of all projects on or under original approved capital plan budget f(accurate scope, infrastructure requirements, initial estimating, manage scope creep) Initiatives: Improved budget approval tracking and fully loaded budgets into Peoplesoft FM Leader: Bonnie Humphrey 20

22 Millions Capital Project Cash Flow Management FMDC Program - Actual Plan KPI goal is Cash Flow within 5% of Plan f(manage scope creep, reduce unforeseen, real time financial monitoring) Initiatives: Improve Financial Reporting Tools FM Leader: Bonnie Humphrey 21

23 Design to Enhance Campus Image and Functionality Design Awards: 1. Tech Infills 2015 Design Awards: 1. Harris Hall 2. Sailing Center 2016 Distinction Awards: 1. FIH Certification Field Hockey Field 2. Palladio Award Deering 3. Tucker Award Deering 2015 LEED Projects: 1. Ryan Center - Gold 2. Tech Infills Silver Emerson - Silver 2016 LEED Projects: 1. Sailing Center - Gold Design Awards LEED Projects KPI goal is to Receive at least one Major Design Award and 2 LEED Project Certifications per Year f(high Quality Design Professionals, Client Collaboration, adequate budgeting) Initiatives: Architect Selection Process FM Leader: Bonnie Humphrey 22

24 Facilities Management Scale FM Team = 333 Full Time Equivalent Planning 296 acres (281 Evanston, 15 Chicago) 213 buildings (200 Evanston, 13 Chicago) 12.4 million square feet (9.9 Evanston, 2.5 Chicago) Design and Construction 71 open projects 64 active projects 24 design ($.5B), 19 construction ($1.3B), 21 in punch list 7 in closeout Operations 60,000 work orders per year (76% Evanston, 24% Chicago) $55M Operations and Maintenance (78% educational buildings) 23