A C A R E E R - R E A D Y S O L U T I O N I N P U B L I C S A F E T Y

Transcription

1 A C A R E E R - R E A D Y S O L U T I O N I N P U B L I C S A F E T Y MindFLEX Education LLC, Covina, CA, USA Educating for Careers 2019 Sacramento, CA

2 HELLO, According to the U.S. Department of Labor, demand for qualified emergency dispatchers will grow faster than the national average during the period of 2016 to In California, emergency dispatchers will rank highest in the nation in median salary at just over $61,000 per year. In this informational session, we will examine the tremendous opportunities in emergency communications and how CTE is the perfect vehicle to develop future dispatchers. 2

3 911 in the USA 1964, Genovese was attacked and killed outside her apartment in Queens NY Police reported that 38 people admitted to hearing her cries for help, but no report was ever made. This incident is considered one of the driving factors for development of the 911 Emergency Call System in the USA (Britain developed their version of 911 service in 1937). In 1967 President Johnson s Commission on Law Enforcement and Administration of Justice recommended that citizens have the ability to contact police utilizing a single telephone number. In early 1968 AT&T established a 911 line. The first call to 911 was made one month later in Alabama. 2

4 C T E E M E R G E N C Y D I S P A T C H E R Description of job duties, requirements and occupational benefits. Tools to develop individual traits and skills? National and California employment and wage trends in the field of emergency communications. Building cooperative and productive relationships in the community, at school and in the classroom. Identifying individual attributes, traits and skills desired in a prospective emergency dispatcher candidate. Pathway management at Secondary and Post- Secondary Vocational / Adult education. 4

5 C T E E M E R G E N C Y D I S P A T C H E R Professional career, competitive pay with scheduled increases, opportunity to advance, benefits, collective representation. Acceptance of uniform standardized training practices create compatibility in communication center operations that allows for better labor force mobility. Funding for public service agency operations is stable even during economic uncertainty. All reports from both public and private research groups indicate positive employment outlook to Postsecondary education is not required for entry into emergency dispatching, but is recommended for professional advancement. Industry recognizes standardized training and operational methods at both national and state levels. 5

6 0 1 O C C U P A T I O N I N F O R M A T I O N Duties, Benefits and Entry-Level Requirements, Types of jobs for Dispatchers

7 Includes multi-channel radio systems, Computer Aided Dispatching (CAD) technology, Geographic Information Systems (GIS), Automatic Vehicle Location (AVL) systems. Receives and evaluates 911, police emergency and business calls; transfers calls to appropriate parties or creates a call for dispatch to first responders. Gather and forward information of ongoing crime, disturbances, or other emergency to first responders. Perform administrative duties. Enters information in written or computer-based format; logs and fills out call forms; maintains records of radio calls. Provides court testimony related to calls.

8 Competitive starting base salary, opportunity for overtime, above average benefits package, collective representation. Opportunity to promote to managerial or executive positions within industry. Standardized training and personal skill set allows for movement throughout 6,000 primary and secondary Public Safety Answering Points (PSAPs) nationwide. Opportunity to transition to other position within criminal justice system. Public service position that offers opportunity to serve the community and have direct contact with citizens.

9 18 years and older. Graduation from high school or possession of the high school level General Education Development (GED) or California High School Proficiency Exam (CHSPE). Experience in public contact employment. Must successfully complete a background investigation and a California Department of Justice fingerprint clearance. 35 to 60 words per minute.

10 C T E E M E R G E N C Y D I S P A T C H E R Law Enforcement Fire / Paramedic Guard/Patrol Monitoring Security Services Ambulance Emergency Services Trucking University / College Military Installation Public Facility Public Transportation Air Traffic Controller Airport Harbor Park Bus Rapid Transit Rail Ship Delivery Services Taxi 10

11 0 2 E M P L O Y M E N T O U T L O O K National and State employment projections and wage data.

12 0 2 E M P L O Y M E N T O U T L O O K Percentage growth for all occupations within the United States. 7.5 Percentage growth in emergency dispatching employment within the United States Percentage growth in emergency dispatching employment within California. 6 DATA PROVIDED BY US DEPARTMENT OF LABOR, BUREAU OF LABOR STATISTICS 12

13 0 2 E M P L O Y M E N T O U T L O O K 61 Bureau of Labor Statistics 42 All median hourly and annual wage figures represent data collected from various sources for California only Estimates are calculated with data collected from employers in all metropolitan and nonmetropolitan areas, and all states and the District of Columbia. DATA PROVIDED BY US DEPARTMENT OF LABOR, BUREAU OF LABOR STATISTICS 13

14 0 2 E M P L O Y M E N T O U T L O O K DATA PROVIDED BY US DEPARTMENT OF LABOR, BUREAU OF LABOR STATISTICS 14

15 0 3 T R A I T S A N D S K I L L S Identifying traits and skills. What decision makers are looking for in entry-level dispatcher hires.

16 0 3 T R A I T S A N D S K I L L S Can process information quickly, make the right decision and then effectively carry out task. Dispatching is a public service occupation that requires a desire to assist fellow citizens in the community. Must be able to effectively assist people in a variety of emotional conditions. Every day, every call is unique and poses a new challenge. Rarely are two days the alike. Citizens in distress are placing great trust in you and your position. Ability to maintain self-confidence when working with the public and co-workers. 16

17 0 3 T R A I T S A N D S K I L L S Storing, retrieving and interpreting vital information to accurately execute a task. Clarity, volume, pace, vocabulary. Concentrating on the caller s words instead of passively listening. The ability to maintain concentration while surroundings are chaotic. Ability to compartmentalize emotions in highly energized environments. Ability to switch from one task to another while handling multiple activities and maintaining a high level of professionalism and accuracy. 35 to 60 WPM minimum requirement. 17

18 0 4 S K I L L A C Q U I S I T I O N Certification, Simulation and Interpersonal Development.

19 0 4 S K I L L A C Q U I S I T I O N Demonstrates that the student has achieved a basic level of technical knowledge and has met industry training standards for entry-level emergency dispatcher. Offers an opportunity to apply learned concepts and hone skills required for emergency dispatching. Developing interpersonal skills needed to be successful in a workplace or professional environment. 19

20 0 4 S K I L L A C Q U I S I T I O N Student is exposed to an extensive array of occupational content. Content complies with industry-wide standards. Shows that the student has achieved a basic level of occupational understanding. Educator has authority to manage certification process. 20

21 0 4 S K I L L A C Q U I S I T I O N Access to real-world call scenario simulation. Individual and collective skill development.. Application of introduced procedures and protocols. Allow for self-assessment in addition to instructor assessment. Ability to handle progressively complex scenarios. Identify areas of weakness and strength. Utilize additional tools within the framework to reach objectives. Build confidence in skills. Partner in process. Exposure to technology. Achieve comfort level with technology. Occupational Skills include: Multi-tasking, ability to focus, decision making, communication/listening, emotional control, keyboarding 21

22 0 4 S K I L L A C Q U I S I T I O N Experience first-hand what an emergency dispatcher experiences on a daily basis and how to interact with coworkers. Communicating within and on behalf of a group. Operate on a daily basis within the team concept to achieve collective goals. Building upon successes and learning from failures within the framework of the course. Interpersonal Skills include: verbal/non-verbal communications, team-work, problem solving, manners, questioning, leadership and accountability 22

23 0 4 S K I L L A C Q U I S I T I O N Classroom instruction of technical content with course certification as goal. Computer/manual simulation and hands-on technical training, keyboarding proficiency. Content-related projects and exercises, personal skills development, community participation. Figures are provided as guidelines only. 23

24 Decision Making and Multi-Tasking are common functions of an emergency dispatcher.

25 C T E E M E R G E N C Y D I S P A T C H E R Decision Making Which agency do you dispatch? A. Police B. Fire C. Emergency Medical Service (EMS) D. Utilities 25

26 C T E E M E R G E N C Y D I S P A T C H E R Decision Making Which agency do you dispatch? A. Police C. Emergency Medical Service (EMS) D. Utilities 26

27 C T E E M E R G E N C Y D I S P A T C H E R Decision Making Multi-Tasking 27

28 C T E E M E R G E N C Y D I S P A T C H E R Decision Making Multi-Tasking Who do you dispatch? A. Police B. Fire C. Emergency Medical Service (EMS) D. Utilities 28

29 C T E E M E R G E N C Y D I S P A T C H E R Decision Making Multi-Tasking First Name: Last Name: Location: Peter Adams 1600 E. 15 th Street Color: Blue (Dark) Year: Make: Model: License Plate: Unique Feature: Toyota Camry 3ZEB274 Baby on Board sign hung from rear window. Broken driver-side mirror. 29

30 C T E E M E R G E N C Y D I S P A T C H E R Decision Making Multi-Tasking Who do you dispatch? A. Police B. Fire C. Emergency Medical Service (EMS) 30

31 C T E E M E R G E N C Y D I S P A T C H E R Decision Making Multi-Tasking Location: Call Description: 125 West Colver Street Suspicious Person Sex: Male Shirt: n/a Race: White Pants: Blue jeans Age: Early 20s Jacket: Black hooded Height: Medium Hat: n/a Weight: Medium Shoes: n/a Hair Style: Long Glasses: n/a Hair Color: Brown Jewelry: n/a 31

32 0 5 C O L L A B O R A T I O N A N D C O M M U N I T Y Building cooperative relationships in the community, at school and in the classroom.

33 0 5 C O L L A B O R A T I O N A N D C O M M U N I T Y ACTIVELY PARTICIPATING WITH LOCAL LAW ENFORCEMENT, FIRE AND EMERGENCY SERVICE AGENCIES TO PRODUCE TREMENDOUS ADVANTAGES FOR STUDENTS. Volunteering at local agencies satisfies work requirements. Students gain a better understanding of hiring process. Experience the daily work and atmosphere of communications center. Professionals with real-world experience deliver information to your group.

34 0 5 C O L L A B O R A T I O N A N D C O M M U N I T Y WORKING WITHIN THE SCHOOL FRAMEWORK TO PROMOTE PROGRAMS WHILE DEVELOPING INDIVIDUAL SKILLS AND RELATIONSHIPS. Working within CTE pathways to deliver services and develop skills. Collaboration with existing school associations and clubs to co-sponsor, or promote school events. Ceremonial banquet for students achieving certification status. Participate in events that promote emergency dispatching program to the community.

35 0 5 C O L L A B O R A T I O N A N D C O M M U N I T Y BUILDING INDIVIDUAL RELATIONSHIPS AND BRAND IDENTIFICATION STARTS WITH PARTICIPATION AND ENGERY IN THE CLASSROOM. Forming an emergency dispatcher club/group. Create a class logo that identifies the unique aspect of the class. Customized polo shirts, or other attire. Subject related field-trips to appropriate locations. Builds rapport and goal attainment within the team.

36 0 6 I N T E G R A T I N G C O N T E N T Emergency Dispatcher in the Public Safety pathway. Implementation considerations for secondary and postsecondary vocational and adult education.

37 0 6 I N T E G R A T I N G C O N T E N T Law enforcement officer, Military, Corrections Firefighter I & II, EMT, Fire Prevention Lawyer, Paralegal, Court reporter, Law researcher Prepares students with a broad-based foundational of knowledge in careers that involve public safety. Students gain experience through classroom instruction, hands-on training, and community exercises. Prepares students with a foundation for further professional education and training at a postsecondary level, leading to certification and employment. Prepares students with a broad-based foundation of knowledge pertaining to the various types of law and of legal practice and provides a foundation of basic skills necessary at all levels in the legal professions. 37

38 0 6 I N T E G R A T I N G C O N T E N T Criminal Justice Criminal Justice II Forensics Emergency Dispatcher (Introduction) Forensics Criminal Justice II Emergency Dispatcher (Certification) 38

39 0 6 I N T E G R A T I N G C O N T E N T (Intro/Certification) 39

40 A Q U I C K L O O K A T T H E H I R I N G P R O C E S S POST Entry-Level Dispatcher Selection Test Battery, or Criticall Pre- Employment Test. Personal history and related experience questionnaire, typing certificate, all applicable documentation. Panel comprised of outside evaluators.

41 A Q U I C K L O O K A T T H E H I R I N G P R O C E S S Panel comprised of agency communication and operational management. Full investigation with polygraph exam.

42 A Q U I C K L O O K A T T H E H I R I N G P R O C E S S Panel comprised of interagency executives. Agency makes formal offer of employment. Exams to confirm candidate meets minimum health requirement.

43 C T E E M E R G E N C Y D I S P A T C H E R