I-Board Operations Sub-Committee Meeting Minutes December 21, 2012 Amended January 4, Town Administrator, Davie/Sub-Committee Chair

Transcription

1 Meeting Attendees: I-Board Operations Sub-Committee Meeting Minutes December 21, 2012 Amended January 4, 2013 Richard Lemack Town Administrator, Davie/Sub-Committee Chair Rick Carpani Daniel Revis William Findlan City of Ft. Lauderdale Fire Rescue Michael Mann City of Coconut Creek PD Veronique McGillivray City of Hollywood 911 Dennis Hall Sharon Anderson City of Ft. Lauderdale Fire Rescue Mike Burton City of Tamarac Fire Rescue/Fire Chiefs Association Keith Dunn City of Miramar PD/Police Chiefs Association Anthony Rosa City of Sunrise PD Percy Sayles City of Tamarac Fire Rescue Jon Sucher City of North Lauderdale Fire Rescue Lisa Zarazinski Jeremiah Whitfield Scott Perrin Lemuel Griffin CDC1 Billy Sprayberry City of Sunrise 911 Roger Krege City of Sunrise PD George Garron Kari Kahn Michele Davis Joann Brown City of Coral Springs 911 Frank Fernandez City of Hollywood Norris Redding City of Hollywood Police Dept. Virginia Murphy City of Pembroke Pines 911 Scott Whitworth City of Pembroke Pines Fire Rescue Anthony Marcdano FOPE Donald Widing City of Oakland Park Fire Rescue Joanne Alvarez FOPE Meeting was called to order at 10:00 AM by the Chairperson Richard Lemack, followed by introductions. He advised the Sub-Committee that this and future meeting would be held under the Sunshine Laws of the State of Florida.

2 The Operations Sub-Committee was formed by the I-Board at their December 7 meeting for the purpose of providing effective management of the three Regional PSAPs in the areas of legal, administrative and policy guidelines. The Chair asked for nominations for a Vice-Chair to run the meetings in the absence of the Chair. Tamarac Fire Chief Mike Burton was nominated for the position and approved by unanimous vote. Tamarac Fire Chief Mike Burton asked that he be authorized by Chairperson Lemack to reach out to the medical director community to gain a representative from that group for the Sub-Committee. The request was approved. Richard Lemack next discussed the charter of the sub-committee which was to develop performance metrics based on best practices that would be proposed to the I-Board and used to gauge performance of the Regional Dispatch Center personnel and management (Site Directors and Executive Director). He explained to the Sub-Committee that this body is not expected to address issues or challenges associated to funding, site selection, or governance. Following the opening statements, Lt. Anthony Rosa was asked to present his Performance Management PowerPoint which was intended to provide recommendations and drive discussion on performance indicators. Performance Management Presentation Lt. Rosa began his presentation at 10:15 AM. He presented Performance Management objectives and recommendations supported by state statute and nationally recognized standards. The first slide showed the lifecycle of a 911 call which has been broken down into 5 categories: P1 Call Rings at PSAP, Answer Call P2 Caller Interrogation, Call Entered Into CAD P3 Call Dispatch P4 Unit Arrival P5 CAD Event Closed The focus of the Operations Sub-Committee will be the 911 Regional Dispatch Centers that would be responsible for P1 thru P3. Items P4 and P5 cannot be controlled by the centers as they are specific to Law or Fire Rescue field operations.

3 Lt. Rosa reinforced the need to Employ PSAP industry standards. He also recommended that the sub-committee focus on best practices both nationally and locally. He further explained that the standard operating procedures between law and fire agencies, as well as dispatch centers are diverse and result in a disparity and inconsistency between PSAPs. He said it was important for the sub-committee to focus on ways to standardize SOPs, utilize common technology platforms (CAD and RMS), and develop uniform performance metrics that would be adopted by all sites. He reinforced that the Sub-Committee should not focus on comparing the present sites due the aforementioned variables. Lt. Rosa explained that the Law Enforcement call processing standard should focus on Priority 1 and Priority 2 Calls in Progress. This focus will require agencies to standardize on signal types and priorities associated to signal types before PSAPs can be accurately measured. He presented a spreadsheet to the audience with a proposed standard for signal types and priority levels that could be adopted by all agencies. Lt. Rosa explained that he had been working with and Hollywood on the proposed changes and was ready to submit to the CAD Governance Board for a vote. Presentation then ended at 10:30 AM. which allowed the audience to ask questions and provide recommendations. Discussion Fire Chief Don Widing (Oakland Park Fire Rescue) recommended adoption of Commission on Fire Accreditation International (CFAI) standards as long as they don t conflict with any of the Law Enforcement standards (i.e. CALEA). He further explained that if standards with the same indicators conflict with one another, the Sub-Committee should adopt the highest (most aggressive) standard of the two. For example, if CFAI recommends a call handling time of 60 seconds 90% of the time and CALEA recommends a call handling time of 75 seconds 90% of the time, the CFAI standard would be recommended by the I-Board Operations Sub-Committee. Chief Widing made reference to the CFAI core competencies related to communications which should be evaluated and followed. Discussion continued by several members at the table regarding Chief Widing s recommendation and all agreed that it was a good idea. Fire Chief Mike Burton (Tamarac FR) followed up to recommend a matrix be created which outlines the performance metrics and the recommended standards.

4 Measurement NFPA CALEA CFAI ISO P1 P2 P3 P4 Richard Lemack requested that each PSAP or municipal representative volunteer to research a standard. Coconut Creek City Manager David Rivera volunteered to develop the matrix with input from the PSAP or municipal operators. He requested that each PSAP or municipal operator him the benchmarks associated to the standard they wished to research. David s is drivera@coconutcreek.net A motion was made by Chief Widing to add the CFAI standard to the list of PSAP Industry Standards identified in the presentation. The motion to add CFAI to the list was voted on by the Sub-Committee members and unanimously approved. The following cities/psaps volunteered to research the below standards and provide their information to David Rivera: Sunrise CFA and CALEA Pembroke Pines APCO, NENA Tamarac IAFC, NFPA, ISO FR (Chief Cassano) CFAI, NAED Not Assigned IACP, NAEMPS Richard Lemack commented that a technology base needs to be defined and asked OCT Director Rick Carpani for input. Rick said that the Regional Centers would all share a common platform. Richard Lemack asked if there was any further information that needed to be discussed by the operations sub-committee. With no additional comments or questions, he proceeded to discuss dates and times for the next meeting. The following dates and times were selected: January 4, 2013 from is the next meeting. The Operations Sub-Committee requests Rick Carpani provide a technology roadmap presentation at this meeting.

5 January 10, 2013 from was selected as the meeting to review the final performance management matrix which will be used to present the operations subcommittee recommendations to the I-Board. The meeting adjourned at 11:30 AM.