What to expect as a LifeLock member LEARN HOW TO GET THE MOST FROM YOUR MEMBERSHIP

Transcription

1 LIFELOCK MEMBER EXPECTATIONS GUIDE LifeLock.com What to expect as a LifeLock member LEARN HOW TO GET THE MOST FROM YOUR MEMBERSHIP THE LIFELOCK MEMBER COMMUNICATION EXPERIENCE Signing up for LifeLock service is an important step in helping to protect your identity. From the moment you become a member, you will receive communications about your membership, keeping you up to date on important information about your identity. A welcome to LifeLock that explains how LifeLock service works to help protect you. An that contains your temporary username and password, along with instructions on how to log in to your member portal. A welcome kit containing your membership ID card will arrive within 10 business days of your benefit effective date. DISCOVER EVERYTHING YOUR MEMBERSHIP OFFERS Your online secure member portal provides access to your LifeLock account profile and alerts. Access your secure member portal at LifeLock.com to: VIEW YOUR ACCOUNT READ ALERTS UPDATE PERSONAL INFORMATION MANAGE ACCOUNT PREFERENCES REQUEST ASSISTANCE SIGN UP FOR LOST WALLET PROTECTION Fastest alert requires member s current address LifeLock, Inc. All Rights Reserved. LifeLock and the LockMan Logo are registered trademarks of LifeLock, Inc.

2 LIFELOCK MEMBER EXPECTATIONS GUIDE LifeLock.com RESPONDING TO AN IDENTITY ALERT LifeLock sends alerts to members by phone, text or through its LifeLock Identity Alerts system. If you receive an alert, please respond as quickly as possible. An alert could be triggered by your own activities or it could be a sign of identity theft. 1. IDENTITY ALERT EXAMPLE You can review your alerts through your member portal message center. To view the details regarding any of the alerts you have received, simply click on that specific notification and respond to the alert by answering Yes, this was me! or No, this was not me! 2. MONTHLY SECURITY UPDATE EXAMPLE LifeLock monitors for fraudulent activity associated with your identity. When no activity has been found during a specific month, LifeLock will send you an to let you know that they continue to monitor your identity information. Alert modified for demonstration purposes. When a threat is detected, LifeLock notifies members by phone, text or . Credit Reports and Scores LIFELOCK ULTIMATE PLUS MEMBERS With LifeLock Ultimate Plus service you receive online access to annual credit reports and scores from all three primary credit bureaus - Equifax, TransUnion and Experian. This allows you to see the details of your credit activity from the past year. In addition, you ll have monthly access to a single-bureau credit score tracker to help you identify important changes and see how your credit score is trending over time. LIFELOCK ADVANTAGE MEMBERS AWARD WINNING MEMBER SERVICES If you ever need assistance or have an identity related question, a LifeLock Identity Protection Agent is available to help you. Just call us at or us at Member.Services@LifeLock.com With LifeLock Advantage service you receive online access to an annual credit report and score. This allows you to see the details of your credit activity from the past year. Fastest alerts require member s current address. Phone alerts made during normal local business hours LifeLock, Inc. All Rights Reserved. LifeLock and the LockMan Logo are registered trademarks of LifeLock, Inc.

3 broker/employer call: employees call: FACT SHEET LifeLock Benefit Elite LifeLock Benefit Elite protection is aimed squarely at what matters to employees helping protect their identities and helping protect their nest eggs. While most employees have a 401(k), many may set it and forget it which means they could miss important cues that may indicate potential fraud. LifeLock Benefit Elite protection helps detect potential fraud and brings it to the attention of employees through alerts with the company s network via , text or phone. Available only through employers, LifeLock Benefit Elite protection helps protect 401(k) and other investment accounts from fraudulent withdrawals and balance transfers. LifeLock also monitors millions of transactions per second for potential threats to its members personal identities, including suspicious uses of name, address, phone number, birth date, and Social Security number to obtain loans, credit and services, or to commit crimes. LifeLock Benefit Elite membership is only available as an employee payroll-deducted benefit. If an employee becomes a victim of identity theft while a LifeLock member, LifeLock provides a dedicated Identity Restoration Specialist and helps protect them with our Million Dollar Protection Package including our Service Guarantee to provide for experts and lawyers, if needed. FEATURES INCLUDE: LifeLock Identity Alert System It s the foundation for all LifeLock services. We monitor for fraudulent use of your Social Security number, name, address, or date of birth in applications for credit and services. The patented system sends alerts by text, phone, or . Black Market Website Surveillance Identity thieves sell personal information on black market websites around the world. LifeLock patrols over 10,000 criminal websites and notifies you if we find your data. ( continued on reverse ) HOW LIFELOCK WORKS LifeLock monitors your identity and when activity occurs involving your information, you re alerted by , text or a phone call. You can respond to confirm whether the activity is legitimate, and if it s not, a U.S.-based LifeLock Identity Restoration Specialist will help you resolve the issue. If you re a victim of identity theft, LifeLock helps protect you with our Million Dollar Protection Package. This includes reimbursement for stolen funds and coverage for personal expenses. Alert modified for demonstration purposes. Phone alerts made during normal local business hours. Million Dollar Protection Package benefits are provided by a Master Policy issued by United Specialty Insurance Company, Inc. (State National Insurance Company, Inc. for NY State members). The Master Policy provides coverage for Stolen Funds Reimbursement and Personal Expense Compensation, each with limits of up to $1 Million for Benefit Elite members. If needed, LifeLock will provide lawyers and experts under the Service Guarantee. Please see the policy terms, conditions and exclusions at: LifeLock.com/legal. Copyright 2017 Symantec Corporation. All rights reserved. Symantec, the Symantec Logo, and the Checkmark Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. LifeLock and the LockMan logo are registered trademarks of LifeLock, Inc. in the U.S. and other countries. Other names may be trademarks of their respective owners.

4 FEATURES CONTINUE: LifeLock Privacy Monitor Privacy Monitor helps reduce public exposure of your personal information. We scan common public people-search websites to find your personal information and help you opt-out. Address Change Verification Identity thieves try to divert mail to get important financial information. LifeLock lets you know of change in address requests linked to your identity. Reduced Pre-Approved Credit Card Offers Pre-approved credit card offers can provide important information to identity thieves. LifeLock will request your name be removed from many pre-approved credit card mailing lists. Lost Wallet Protection A lost wallet can mean a lost identity. Call us if your wallet is lost or stolen and we ll help cancel or replace credit cards, driver s licenses, Social Security cards, insurance cards and more. Live U.S.-Based Member Support We have live, U.S.-based, award-winning Identity Protection Agents available to answer your questions. Identity Restoration Support If your identity is compromised, an Identity Restoration Specialist will personally handle your case and help restore your identity. Fictitious Identity Monitoring We scan for names and addresses connected with your Social Security number to help protect against criminals building fictitious identities to open accounts or commit fraud. Arrest and Court Records Alerts We scan criminal arrest and court booking records to alert you to matches of your name and date of birth. This helps protect you from being falsely linked to crimes committed in your name by identity thieves. Data Breach Notifications Your identity is virtually everywhere. Doctors, insurance companies, employers, even your favorite retailers. We ll let you know about large-scale breaches so you can help protect your personal information. Credit Card, Checking & Savings Account Activity Alerts Help protect your finances from fraud with alerts that notify you of cash withdrawals, balance transfers and large purchases. Investment Account Activity Alerts Investment and retirement accounts are often the lifeline for financial growth. We ll help protect your nest egg from fraudulent cash withdrawals and balance transfers. Million Dollar Protection Package If you re a victim of identity theft, LifeLock helps protect you with our Million Dollar Protection Package. This includes reimbursement for stolen funds and coverage for personal expenses each with limits up to $1 Million, and our Service Guarantee to provide for lawyers and experts if needed, to help resolve your case. Million Dollar Protection Package benefits are provided by a Master Policy issued by United Specialty Insurance Company, Inc. (State National Insurance Company, Inc. for NY State members). The Master Policy provides coverage for Stolen Funds Reimbursement and Personal Expense Compensation, each with limits of up to $1 Million for Benefit Elite members. If needed, LifeLock will provide lawyers and experts under the Service Guarantee. Please see the policy terms, conditions and exclusions at: LifeLock.com/legal. Copyright 2017 Symantec Corporation. All rights reserved. Symantec, the Symantec Logo, and the Checkmark Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. LifeLock and the LockMan logo are registered trademarks of LifeLock, Inc. in the U.S. and other countries. Other names may be trademarks of their respective owners. MAS1581

5 FACT SHEET LifeLock Advantage LifeLock Advantage identity theft protection provides enhanced identity theft protection beyond financial and credit fraud. We search for falsified court records containing your information to help protect you from arrest for crimes you haven t committed and monitor for fictitious identities using aliases with your Social Security number. We ll also alert you of potentially fraudulent credit card activity and provide online access to your annual One-Bureau credit report and score 1. The credit score provided is a VantageScore 3.0 credit score based on Equifax data. Third parties use many different types of credit scores and are likely to use a different type of credit score to assess your creditworthiness. FEATURES INCLUDE: LifeLock Identity Alert System It s the foundation for all LifeLock services. We monitor for fraudulent use of your Social Security number, name, address, or date of birth in applications for credit and services. The patented system sends alerts by text, phone, or . Live Member Support We have live, U.S.-based, award-winning Identity Protection Agents available to answer your questions. Identity Restoration Support If your identity is compromised, an Identity Restoration Specialist will personally handle your case and help restore your identity. Million Dollar Protection Package Stolen Funds Reimbursement up to $100,000 Service Guarantee for lawyers and experts Personal Expense Compensation up to $100,000 Address Change Verification Identity thieves try to divert mail to get important financial information. LifeLock lets you know of change in address requests linked to your identity. Reduced Pre-Approved Credit Card Offers Pre-approved credit card offers can provide important information to identity thieves. LifeLock will request your name be removed from many pre-approved credit card mailing lists. ( continued on reverse ) HOW LIFELOCK WORKS LifeLock monitors your identity and when activity occurs involving your information, you re alerted by , text or a phone call. You can respond to confirm whether the activity is legitimate, and if it s not, a U.S.-based LifeLock Identity Restoration Specialist will help you resolve the issue. Phone alerts made during normal local business hours. 1 Credit reports, scores and credit monitoring may require an additional verification process and credit services will be withheld until such process is complete. Million Dollar Protection Package benefits are provided by a Master Policy issued by United Specialty Insurance Company, Inc. (State National Insurance Company, Inc. for NY State members). The Master Policy provides coverage for Stolen Funds Reimbursement and Personal Expense Compensation, each with limits of up to $100,000 for Advantage members. If needed, LifeLock will provide lawyers and Alert modified for demonstration purposes. experts under the Service Guarantee. Please see the policy terms, conditions and exclusions at: LifeLock.com/legal.

6 FEATURES CONTINUED: Black Market Website Surveillance Identity thieves sell personal information on black market websites around the world. LifeLock patrols over 10,000 criminal websites and notifies you if we find your data. LifeLock Privacy Monitor Privacy Monitor helps reduce public exposure of your personal information. We scan common public people-search websites to find your personal information and help you opt-out. Lost Wallet Protection A lost wallet can mean a lost identity. Call us if your wallet is lost or stolen and we ll help cancel or replace credit cards, driver s licenses, Social Security cards, insurance cards and more. Fictitious Identity Monitoring We scan for names and addresses connected with your Social Security number to help protect against criminals building fictitious identities to open accounts or commit fraud. Arrest and Court Records Alerts We scan criminal arrest and court booking records to alert you to matches of your name and date of birth. This helps protect you from being falsely linked to crimes committed in your name by identity thieves. Data Breach Notifications Your identity is virtually everywhere. Doctors, insurance companies, employers, even your favorite retailers. We ll let you know about large-scale breaches so you can help protect your personal information. Credit Card, Checking & Savings Account Activity Alerts Help protect your finances from fraud with alerts that notify you of cash withdrawals, balance transfers and large purchases. One-Bureau Credit Monitoring 1 We monitor key changes to your credit file at a leading credit bureau and alert you to help detect fraud. One-Bureau Annual Credit Report & Score 1 Online access to your annual credit report and credit score from a major credit bureau, so you can see details of your credit history. The credit score provided is a VantageScore 3.0 credit score based on Equifax data. Third parties use many different types of credit scores and are likely to use a different type of credit score to assess your creditworthiness. 1 Credit reports, scores and credit monitoring may require an additional verification process and credit services will be withheld until such process is complete. Copyright 2017 Symantec Corp. All rights reserved. Symantec, the Symantec Logo, the Checkmark Logo, LifeLock, the LockMan Logo, LifeLock Advantage, LifeLock Identity Alert, Million Dollar Protection and LifeLock Privacy Monitor are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners. MAS1585

7 1-800-LifeLock LifeLock.com FACT SHEET LifeLock Ultimate Plus Your bank accounts and credit are a gold mine for identity thieves. LifeLock Ultimate Plus service gives you peace of mind knowing you have LifeLock s most comprehensive identity theft protection. You ll get alerts for new bank account applications and attempts to take over existing accounts. You ll also enjoy the convenience of online annual three-bureau credit reports and credit scores plus monthly one-bureau credit score tracking 1 and priority access to live U.S.-Based Member Support. The credit scores provided are VantageScore 3.0 credit scores based on data from Equifax, Experian and TransUnion respectively. Any OneBureau VantageScore mentioned is based on Equifax data only. Third parties use many different types of credit scores and are likely to use a different type of credit score to assess your creditworthiness. FEATURES INCLUDE: LifeLock Identity Alert System It s the foundation for all LifeLock services. We monitor for fraudulent use of your Social Security number, name, address, or date of birth in applications for credit and services. The patented system sends alerts by text, phone, or . Priority Live Member Support Skip the wait and move to the front of the line to speak with a U.S.-based Member Services Agent available to answer your questions. Identity Restoration Support If your identity is compromised, an Identity Restoration Specialist will personally handle your case and help restore your identity. Million Dollar Protection Package Stolen Funds Reimbursement up to $1 million Service Guarantee for lawyers and experts Personal Expense Compensation up to $1 million Address Change Verification Identity thieves try to divert mail to get important financial information. LifeLock lets you know of change in address requests linked to your identity. Reduced Pre-Approved Credit Card Offers Pre-approved credit card offers can provide important information to identity thieves. LifeLock will request your name be removed from many pre-approved credit card mailing lists. ( continued on reverse ) HOW LIFELOCK WORKS LifeLock monitors your identity and when activity occurs involving your information, you re alerted by , text or a phone call. You can respond to confirm whether the activity is legitimate, and if it s not, a U.S.-based LifeLock Identity Restoration Specialist will help you resolve the issue. Phone alerts made during normal local business hours. 1 Credit reports, scores and credit monitoring may require an additional verification process and credit services will be withheld until such process is complete. Million Dollar Protection Package benefits are provided by a Master Policy issued by United Specialty Insurance Company, Inc. (State National Insurance Company, Inc. for NY State members). The Master Policy provides coverage for Stolen Funds Reimbursement and Personal Expense Compensation, each with limits of up to $1 Million for Ultimate Plus members. If needed, LifeLock will provide lawyers and Alert modified for demonstration purposes. experts under the Service Guarantee. Please see the policy terms, conditions and exclusions at: LifeLock.com/legal.

8 FEATURES CONTINUED: Black Market Website Surveillance Identity thieves sell personal information on black market websites around the world. LifeLock patrols over 10,000 criminal websites and notifies you if we find your data. LifeLock Privacy Monitor Privacy Monitor helps reduce public exposure of your personal information. We scan common public people-search websites to find your personal information and help you opt-out. Fictitious Identity Monitoring We scan for names and addresses connected with your Social Security number to help protect against criminals building fictitious identities to open accounts or commit fraud. Arrest and Court Records Alerts We scan criminal arrest and court booking records to alert you to matches of your name and date of birth. This helps protect you from being falsely linked to crimes committed in your name by identity thieves. Data Breach Notifications Your identity is virtually everywhere. Doctors, insurance companies, employers, even your favorite retailers. We ll let you know about largescale breaches so you can help protect your personal information. Credit Card, Checking & Savings Account Activity Alerts Help protect your finances from fraud with alerts that notify you of cash withdrawals, balance transfers and large purchases. Checking & Savings Account Application Alerts Continuously searches for your personal information in new bank account applications at national banks, local banks and credit unions from coast to coast. Bank Account Takeover Alerts Smart identity thieves use their computers to take over accounts or add new account holders to existing accounts. LifeLock helps protect your finances by monitoring for these changes. Investment Account Activity Alerts Investment and retirement accounts are often the lifeline for financial growth. We ll help protect your nest egg from fraudulent cash withdrawals and balance transfers. File-Sharing Network Searches Music, photo and data file-sharing networks can expose your personal information. We monitor many popular networks for use of your name, Social Security number, date of birth or contact information. Sex Offender Registry Reports Receive notification if your name and personal information appear in a sex offender registry. Three-Bureau Credit Monitoring 1,2 We monitor key changes to your credit file at the three leading credit bureaus and alert you to help detect fraud. Annual Three-Bureau Credit Reports and Credit Scores 1 Online access to your annual credit reports and credit scores from the three primary bureaus: Equifax, TransUnion and Experian. It s a convenient way to see details of your credit history over the past year. The credit scores provided are VantageScore 3.0 credit scores based on data from Equifax, Experian and TransUnion respectively. Third parties use many different types of credit scores and are likely to use a different type of credit score to assess your creditworthiness. Monthly One-Bureau Credit Score Tracking 1 This monthly one-bureau credit score tracker helps you identify important changes and see how your credit is trending over time. The credit score provided is a VantageScore 3.0 credit score based on Equifax data. Third parties use many different types of credit scores and are likely to use a different type of credit score to assess your creditworthiness. Lost Wallet Protection A lost wallet can mean a lost identity. Call us if your wallet is lost or stolen and we ll help cancel or replace credit cards, driver s licenses, Social Security cards, insurance cards and more. 1 Credit reports, scores and credit monitoring may require an additional verification process and credit services will be withheld until such process is complete. 2 For LifeLock Ultimate Plus Three-bureau Credit monitoring, credit monitoring from Experian and TransUnion will take several days to begin. Copyright 2017 Symantec Corp. All rights reserved. Symantec, the Symantec Logo, the Checkmark Logo, LifeLock, the LockMan Logo, LifeLock Ultimate Plus, LifeLock Identity Alert, Million Dollar Protection and LifeLock Privacy Monitor are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners. MAS1589