ADESA Rewards. Frequently Asked Questions

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1 ADESA Rewards Frequently Asked Questions 1. What is ADESA Rewards? ADESA Rewards provides eligible participants (see question #2 below) the opportunity to earn ADESA reward points when they make purchases of motor vehicles, trucks, boats, motorcycles, recreational vehicles or any similar vehicle with a vehicle identification number (Transactions) or achieve promotions. The points you earn can be redeemed for various rewards, including merchandise, gift cards, travel and experiences, and, if offered, ADESA DOLLARS TM. 2. How do I enroll, participate in the program and open an ADESA points account? To enjoy the benefit of ADESA Rewards, you must: Have an active ADESA.com account in good standing that is associated with a valid AuctionACCESS ID, Be an owner or officer (Dealer Principal) or other authorized representative (Dealer Representative) of a dealership associated with your AuctionACCESS ID for which you conduct purchases of vehicles, specialty items or other units, If you are enrolling as a Dealer Principal, truthfully indicate whether you are authorized by each dealership associated with your AuctionACCESS ID to set points earning rules and make other Program-related decisions for Dealer Principals and Dealer Representatives of that dealership, Provide complete and accurate profile information (e.g., address, , and phone number), Be a resident of the United States and at least 18 years old or the age of majority, whichever is older, and Agree to the Program Terms. 3. What is the status of my ADESA points account? Can the status of my ADESA points account change? There are three ADESA points account statuses: Active: This means that you can earn and redeem points, as well as receive refunds when you make a permitted return of a reward. You will automatically be placed in active status when you enroll in the program, and this will be your default status unless your ADESA points account is placed in inactive or cancelled status. Inactive: This essentially means that your account is frozen. Your point balance will remain as-is, but you will not be able to earn, redeem, or receive refunds of any points. If ADESA chooses to reactivate your ADESA points account, you will be able to earn, redeem, and receive refunds, but you will be required to accept the Program Terms again. You will not receive points for Transactions that took place while your ADESA points account was inactive. Your ADESA points account may be placed in inactive status for reasons including, but not limited to: o If a dealership you are a Dealer Principal or Dealer Representative for defaults on any payment owed for a Transaction, breaches an agreement with ADESA, or is otherwise not in good standing with ADESA o If you breach an agreement with ADESA or are otherwise not in good standing with ADESA 1

2 o If you have not made any Eligible Transactions using your AuctionACCESS ID in the last two years Cancelled: If your ADESA points account is cancelled, your entire points balance will be permanently forfeited. You will not be able to redeem, earn, or receive refunds of any points. Your ADESA points account may be placed in cancelled status and your entire points balance may be voided or cancelled for reasons including, but not limited to: o o o o o If you have chosen to cancel your ADESA points account, which can be done by calling our customer service number If you violate any of the Program Terms, breach any agreement with ADESA, or are otherwise not in good standing with ADESA If there is any fraud, misrepresentation, illegality, or abuse related to your ADESA points account If a dealership you are a Dealer Principal or Dealer Representative for defaults on any payment owed for a Transaction, breaches an agreement with ADESA, or is otherwise not in good standing with ADESA If ADESA cancels the program 4. How are points earned? Points are earned for Eligible Transactions, which are Transactions made at an ADESA auction, on ADESA.com, or through ADESA Mobile Apps, on behalf of a dealership using an AuctionACCESS ID that is associated with an ADESA points account. The following are not considered Eligible Transactions and will not earn any points: Transactions made in closed sales (Example: Auctions that are open only to dealerships of a particular franchise are considered closed sales), although closed sales could earn points as part of a future promotion; Bulk sale transactions; Any Transactions where the auction specifies that points will not be earned or available; Transactions made for or on behalf of certain dealership that have been notified by ADESA that they are not eligible to participate in ADESA Rewards; and Transactions made at locations that are not designated as participating ADESA auction locations (see question #20 below) 5. How many points will I earn for an Eligible Transaction? The number of points earned for each Eligible Transaction will be based on growth. Growth compares the year-over-year increase in the quarterly number of Eligible Transactions made for a dealership (Purchase Volume) in the current calendar quarter (the Current Quarter) to the dealership s Purchase Volume in that calendar quarter of the immediately preceding calendar year (the Comparison Quarter). For example, Q vs. Q In each calendar year, the calendar quarters are as follows: Quarter 1: January 1 March 31 Quarter 2: April 1 June 30 Quarter 3: July 1 September 30 Quarter 4: October 1 December 31 2

3 If growth is less than 25%, each Eligible Transaction made for a given dealership in a given calendar quarter will earn 80 points. If, during a given calendar quarter, the growth in Purchase Volume for the dealership falls into the second, third, or fourth % Growth level, then the number of points earned for each subsequent Eligible Transaction will be automatically increased, according to the table below: Growth Level % Growth Points Per Eligible Transaction Less than 25% 80 25% to 50% 100 Over 50% to 100% 120 Over 100% 160 Growth will be separately calculated for each calendar quarter. The growth level for a given calendar quarter will not carry over into the next calendar quarter. If we do not have any Purchase Volume data, or the Purchase Volume was zero or negative for the Comparison Quarter, Eligible Transactions will earn 80 points each and will not be eligible for any increased points earning for the applicable Current Quarter. Here s an example: If Joe Smith of Smith Auto Sales made 4 Eligible Transactions in Q3 of 2017 and in Q3 of 2018 he made 9 Eligible Transactions, his points for the Q purchases would be calculated as follows: Growth % Eligible Points Per Eligible Transaction Transactions Base (less than 25%) 1 to to 50% 5 and Over 50 to 100% 7 and Over 100% Total Q3 2018: 920 points Remember, all points earned from each Eligible Transaction will be assigned according to the dealership s chosen Points Assignment Option. 6. Will promotions be offered? From time to time, ADESA may offer promotions, which will give you the opportunity to earn additional points if you fulfill certain requirements. Promotions may specify additional terms and conditions. By participating in each promotion, you acknowledge and agree that: You understand and agree to the promotion terms and conditions and choose to participate in that promotion Those terms and conditions will be considered a part of the Program Terms between you and ADESA 3

4 We reserve the right to cancel promotions at any time. The decision to cancel will be made in our sole discretion, with or without notice (regardless of any published promotional window). 7. What are Point Cards? Point Cards have a unique code that can be redeemed for additional points when entered on the program website (assuming your ADESA points account is in active status). These will be distributed on a limited basis at various auction locations, special events or other means as determined by ADESA. It is up to the discretion of ADESA who will receive a Point Card. Each Point Card is non-transferable and for your personal use only. We are not responsible for any lost or stolen Point Cards. You agree not to transfer, sell, or provide Point Cards to anyone else. Point Cards are not a cash equivalent and do not have any cash value. The Points Assignment Options will not apply to Point Cards. You will receive 100% of the points from any and all Point Cards you receive. Point Cards may expire, so be sure to refer to the Point Cards you earn for additional details and specifics on expiration. 8. What are my points worth? Each one hundred points can be redeemed for $1.00 of rewards on the rewards website. Points are not a cash equivalent and do not have any cash value. They cannot be used as payment of any existing obligation to ADESA or our affiliates. Points earned are not your property and are not transferable. 9. How long does it take to process my points? It may take up to five (5) business days for points you have earned from Eligible Transactions to be visible in your ADESA points account and ready to be redeemed. Points from Point Card redemptions may take up to two (2) business days to be visible in your ADESA points account. 10. Do my unused points expire? Yes, points expire every two years. All points earned in a given calendar year (January through December) that are not used by the end of September 29 (Central Time) of the second following year will expire. For example, all points earned in 2018 that are not used by September 29, 2020, will expire at the end of September 29, 2020 (Central Time). Point Cards will expire as set forth on the Point Card, unless redeemed prior to expiration. 11. Will my accrued points ever be adjusted? We reserve the right to adjust any accrued points. For example, if for any reason you are able to redeem more points than you have properly accrued or earned, you agree that we may appropriately reduce the number of points posted to your ADESA points account to adjust for any excess redemption. 12. Can I transfer my points to other members or accounts? The points in your ADESA points account are for your personal use only and are non-transferable. You shall not, and shall not attempt to, sell, transfer, or use your points for the benefit of anyone other than yourself and the dealerships you represent. 4

5 You may not pool or combine points from multiple ADESA points accounts. Points may not be brokered, bartered, or sold, and may not be transferred as part of a domestic relations or estate matter. 13. What if I cancel a transaction? If an Eligible Transaction is voided, not completed, cancelled, or reversed, all of the points earned from such Transaction will be deducted from any of the ADESA points accounts that received the points. If the points earned from a cancelled transaction were already redeemed, this may result in a negative point balance. A negative point balance will not affect any redemptions already made, but when you earn new points, your new points will first be used to offset your negative point balance. Your point balance will not be positive until the points you earn offset your negative point balance. 14. What happens to my points if I leave the dealership I m working for or represent? Points you earned on previous Eligible Transactions will remain in your ADESA points account, regardless of changes in the dealership(s) you work for or represent. As long as your AuctionACCESS ID and ADESA.com account remain valid, and your ADESA points account remains in active status, you will still be able to earn and redeem points with your ADESA points account. 15. What is a Primary Dealer Principal and what can a Primary Dealer Principal do? A Primary Dealer Principal is the individual who has the responsibility of choosing how points will be assigned among other Dealer Principals and Dealer Representatives at their dealership. An individual can be a Primary Dealer Principal for more than one dealership. 16. How is a Primary Dealer Principal for a given dealership determined? A Primary Dealer Principal can be determined in a few different ways: Initial Primary Dealer Principal: Initially, the first Dealer Principal at a dealership to enroll for ADESA Rewards and indicate that they are authorized by that dealership to set points earning rules and make other ADESA Rewards-related decisions for Dealer Principals and Dealer Representatives of that dealership will become the Primary Dealer Principal of that dealership. Replacement of Primary Dealer Principal: When our records show that the Primary Dealer Principal for a given dealership has their ADESA points account inactivated or cancelled, is no longer an owner or officer of the dealership, or is no longer authorized to be the Primary Dealer Principal for any other reason, a new Primary Dealer Principal for such dealership will be determined through one of the following methods: All Dealer Principals at the dealership with an active ADESA points account status will receive an notification that the Primary Dealer Principal position is open. The first Dealer Principal to log in to the program website and answer yes to the question as to whether such Dealer Principal is authorized by such dealership to set points earning rules for Dealer Principals and Dealer Representatives of such dealership will be designated the new Primary Dealer Principal for the dealership. 5

6 If there is no other active Dealer Principal at the dealership, then the next Dealer Principal of the dealership to enroll and indicate that he or she is authorized by that dealership to set points earning rules and make other ADESA Rewards-related decisions for Dealer Principals and Dealer Representatives of that dealership will be the new Primary Dealer Principal. 17. Can an ADESA points account be associated with more than one dealership? Yes, your ADESA points account can be associated with multiple dealerships. However, your ADESA points account can be associated with only one AuctionACCESS ID. 18. How are points distributed among individuals at each dealership? Two factors affect how points are distributed whether or not a dealership has a Primary Dealer Principal, and who made a Transaction or achieved a promotion. If there is a Primary Dealer Principal for a dealership when another individual makes an Eligible Transaction or achieves a promotion for that dealership, points will be assigned according to the dealership s Points Assignment Option set by the Primary Dealer Principal for such dealership (see question #19 below). If there is not a Primary Dealer Principal for a dealership when an individual makes an Eligible Transaction or achieves a promotion for that dealership, all of the points earned will be credited to the ADESA points account of the individual who made the Eligible Transaction or achieved the promotion. If a Primary Dealer Principal makes an Eligible Transaction or achieves a promotion for a dealership, then the ADESA points account of the Primary Dealer Principal will receive 100% of the points earned from it. 19. How can a Primary Dealer Principal assign points? Option 1 (Default): All (100%) of the points earned will be credited to the ADESA points account of the individual who made the Eligible Transaction or achieved the promotion (assuming it is then in active status). Option 2: The points will be split. Half will be credited to the ADESA points account of the individual who made the Eligible Transaction or achieved the promotion (assuming it is then in active status). The other half will be credited to the ADESA points account of the Primary Dealer Principal (assuming it is then in active status). Option 3: All (100%) of the points earned are credited to the ADESA points account of the Primary Dealer Principal, regardless of who made the Eligible Transaction or achieved the promotion (assuming it is then in active status). 20. Which ADESA auction locations are considered participating ADESA auction locations? Not all ADESA auction locations are participating ADESA auction locations. When ADESA acquires existing auctions, it takes time to integrate data and systems into our core ADESA platforms. Once integration with our platforms is complete, Transactions will then be processed within the program. The following locations are participating ADESA auction locations as of June 7, 2017, though such locations are subject to change: 6

7 ADESA.com ADESA Mobile Apps Atlanta Austin Birmingham Boise Boston Brasher s Buffalo Charlotte Chicago Cincinnati/Dayton Cleveland Colorado Springs Concord Dallas Des Moines East Tennessee Fargo Flint Fresno Golden Gate Houston Indianapolis Jacksonville Kansas City Knoxville Lansing Las Vegas Lexington Little Rock Long Island Los Angeles Memphis Mercer Minneapolis Nashville New Jersey Northwest Ocala Orlando PA Phoenix Pittsburgh Portland 7

8 Queen City Raleigh Reno Sacramento San Antonio San Diego Sarasota Seattle Shreveport Sioux Falls St. Louis Syracuse Tampa Tulsa Washington DC Wisconsin We estimate, although cannot guarantee, that the following locations will be integrated with our platforms by the end of Salt Lake San Jose Please check this FAQs page from time to time to see the most up to date list of participating ADESA auction locations. 21. How do I redeem my points? Points can be redeemed only through the rewards website. Rewards are subject to availability, can change, with or without notice, and may include: merchandise, gift cards, travel and experiences, and ADESA DOLLARS TM (defined in question #23 below). 22. When will redeemed points be deducted from my ADESA points account? The points you redeem for a reward will be deducted from your ADESA points account balance within three (3) business days after an order for a reward is placed. 23. What are ADESA DOLLARS TM? ADESA DOLLARS TM, if offered, are coupons that can be applied toward ADESA fees for future online upstream Transactions made by you using your ADESA.com account linked to your ADESA points account. They will be offered on the rewards website in predetermined amounts. ADESA DOLLARS TM are not a cash equivalent, do not have any cash value, and are nontransferable. ADESA DOLLARS TM can be used only by the individual whose ADESA points account redeemed points for them, and they may be used only as a discount off ADESA Transaction fees for future online upstream Transactions through ADESA.com made by the ADESA.com account linked to that ADESA points account. 8

9 Each ADESA DOLLARS TM coupon can be used only once and can be applied to a single Transaction only. If the amount of an ADESA DOLLARS TM coupon exceeds the Transaction fees for the Transaction it is applied to, the leftover amount will not be usable and cannot be applied to the fees for any other Transaction. It can take up to three (3) business days for ADESA DOLLARS TM to appear in your ADESA points account after you redeem points for ADESA DOLLARS TM. You will be able to view your ADESA DOLLARS TM coupons in the My Account panel once you ve logged in to ADESA.com. 24. Is ADESA responsible for the reward goods and services offered through the program? With the sole exception of ADESA DOLLARS TM, ADESA is not the provider of any rewards, and ADESA is not responsible for any reward goods or services offered through the program. The individual merchant or service provider is solely responsible for the quality and performance of any goods or services for which points are redeemed. Any disputes concerning rewards will not affect the enforceability of the Program Terms or other terms and conditions applicable to your ADESA points account or participation in the program. All reward redemptions are subject to availability and the rules and restrictions of rewards suppliers. 25. Is ADESA responsible for the rewards website? ADESA is not responsible for the rewards website. The rewards website is provided, maintained, administered, and operated solely by a third-party independent service provider, Maritz Motivation Solutions, and its contractors, affiliates, and agents. Third-party merchants provide all rewards available through the rewards website, other than ADESA DOLLARS TM. None of these merchants are affiliated with ADESA or are sponsors or co-sponsors of the program. Your use of the rewards website and redemption of points for rewards is subject to the privacy policy, website terms of use, and other terms and conditions available on the rewards website (the Rewards Website Terms), in addition to the Program Terms. By using the rewards website, you agree to the Rewards Website Terms, which constitute an agreement directly between you and Maritz Motivation Solutions. ADESA is not responsible for, will not be liable for, and makes no representations, warranties, or guarantees, express or implied, with respect to Maritz Motivation Solutions, or any aspects of the rewards website or rewards. 26. Can I cancel or return my reward? Please read the Rewards Website Terms for details about cancellations or returns. If the Rewards Website Terms allow you to cancel or return a reward and allow points to be refundable, points will be credited back to your ADESA points account only if your ADESA points account is in active status at the time of the cancellation or return. 27. Can ADESA change, modify, or cancel the ADESA Rewards Program? Yes. The program and its benefits are offered at our sole discretion. 9

10 We reserve the right to limit program enrollment or make changes to the program or the Program Terms, prospectively or retroactively, at any time, with or without notice to you. For example, we may add new terms or delete terms, change how you can earn points, change how you can use points, or change the rewards available for redemption. Changes to the program may reduce or eliminate your accrued points or affect the value of points you ve accumulated. We reserve the right to terminate the program with thirty (30) days notice to you. We may give this notice in the form of an , a mailed letter, or a posting on the program website. If this happens, your participation in the program and your ability to redeem any unexpired points you have will end at the end of that thirty (30) day period. We may give you notice of changes to the Program Terms by posting an updated version of the Program Terms on the Terms and Conditions page of the program website, or via to the address we have on file for you. We may temporarily prohibit you from earning points, using points you ve already earned, or using any features of the program. We may supplement the Program Terms with additional terms, conditions, disclosures, and agreements, each of which will be considered part of the Program Terms. You should not rely upon the continued availability of the program, or the continued ability to earn points or redeem points for specific rewards. 28. How do I manage my ADESA points account? The program website will be your hub for all things ADESA Rewards. Here, you can manage your ADESA points account and view your point balance and earnings. You can also access the rewards website, where you will be able to redeem your points and see your order history. 29. Will I ever be issued a 1099 for the value of the points I earn? This is possible, depending on the value of the points you earn in a given year. Any tax liability, including applicable federal, state, or local taxes, relating to receipt or use of points or a reward, is the responsibility of the reward recipient. In accordance with U.S. tax law, we may be required to send to you and file with the U.S. Internal Revenue Service (IRS) a Form 1099-MISC (Miscellaneous Income) for the year that you receive a reward. For more information on taxes, please see the Program Terms. 30. Where can I learn more about the ADESA privacy policy and terms of use? Your participation in the program, use of the program website, and the information we collect related to your use and participation is governed by the ADESA Privacy Policy and the Website Use Agreement. These may be updated from time to time, with or without notice. The Privacy Policy is available at The Website Use Agreement is available at Your use of the rewards website and the information we collect in relation to your use will be governed by the Rewards Website Terms. 10

11 31. Who can help me if I have a question? If you have any questions regarding the program, you can reach us by calling , during the hours of 7:00 a.m. to 7:00 p.m., Central Time. Our call center may be closed or have reduced or modified hours on and around U.S. holidays, and may be unavailable in the event of severe weather conditions or technical difficulties. Last Updated: October 3,