TeletrackOnline. User Guide. June 2014

Transcription

1 TeletrackOnline User Guide June 2014

2 Confidential The recipient of this document agrees that at all times and notwithstanding any other agreement or understanding, it will hold in strict confidence and not disclose the contents of this document to any third party and will use this document for no purpose other than evaluating or pursuing a business relationship with CoreLogic. No material herein may be reproduced, in whole or in part, by any means without the express written consent of CoreLogic. Unauthorized distribution is strictly prohibited. Proprietary and confidential. This material may not be reproduced in any form without express written permission. ii

3 Table of Contents Quick Reference... 1 Contact Information... 1 About CoreLogic Teletrack... 1 Data Entry... 2 Login... 2 Change Password... 2 Main Menu... 2 Inquiry...3 Loan Reporting...4 Charge-Off Reporting...6 Recovery Reporting...9 Teletrack Report Business and Applicant Information...11 Activated Teletrack Services...11 Credit Score...11 Social Guard...11 Previous Inquiries...12 Open Charge-Offs...12 Paid Charge-Offs...12 SkipGuard...12 Consumer Disputes...12 Continued Proprietary and confidential. This material may not be reproduced in any form without express written permission. iii

4 Standalone Reports...13 Bankruptcy Records...13 Landlord-Tenant Court Records...13 OFAC Activity Report Error Indicators and Help Functions Proprietary and confidential. This material may not be reproduced in any form without express written permission. iv

5 Quick Reference Contact Information This document explains how to use the CoreLogic Teletrack Online system to access the Teletrack database, perform inquiries on consumers, post loan information, post charge-offs and update those charge-offs that are paid by the consumer. Additional resources and assistance are available if you need more information after reviewing this guide. Please contact the appropriate department to obtain more information: Customer Service: ext 1, M-F 8:30 am 6:30 pm EST Consumer Services: , M-F 9:00 am- 8:00 pm EST. Sales: ext. 2, M-F 8:30 am 5:30 pm EST To access online: teletrackonline.com About CoreLogic Teletrack As an FCRA-compliant consumer reporting agency, Teletrack provides access to nontraditional consumer credit data and a suite of credit risk and fraud prevention solutions. Teletrack supports the risk assessment needs of consumer finance businesses serving consumers with less than perfect credit histories. Teletrack s specialty credit platform is a single source of risk management solutions for non-traditional consumer finance businesses. Built upon the largest database of alternative credit performance information, Teletrack integrates and manages an extensive network of risk management solution providers to dramatically shorten the time and expense required to achieve a competitive advantage in today s dynamic consumer finance market. With all types of lenders closely monitoring credit extension, Teletrack s fast, flexible platform provides access to a comprehensive set of best of breed risk management solutions to support the evolution of alternative credit products, including longer term installment loans, line of credit and related financial products. Teletrack s specialty credit platform offers companies an extended set of credit and fraud risk solutions beginning with its own proprietary data assets, which include more than 240 million consumer credit records representing approximately 39 million unique consumers. In addition, these extended solutions include a variety of external data services and scores, including: Bankruptcy and landlord tenant court records Social Security number and bank account validation OFAC compliance Multiple traditional credit databases and scores Public record data and scores Historical bank account status and performance Proprietary and confidential. This material may not be reproduced in any form without express written permission. 1

6 Data Entry Login Sign into TeletrackOnline by visiting teletrackonline.com: Each employee that will access the system will be assigned their own Username and Password. Enter the Username and Password assigned by CoreLogic Teletrack to access the service. After you have entered your Username and Password, click Login. You have a maximum of three attempts to enter your password. If you fail to enter the appropriate Password for your Username on the third attempt, you will be locked out of the system. After the second attempt, we recommend that you click Forgot Password. Change Password The first time that you log on, you will be asked to change your password and select a Challenge Question. The challenge question allows you to reset your password should you forget it. Password challenge questions include: Who was your childhood hero? What is the middle name of your youngest child? You will select a challenge question and provide the appropriate answer. Passwords typically expire every forty-five days and you will need to update your password regularly. After you have entered your new password, click Submit. Main Menu From the Main Menu, you will select the action you would like to perform: Inquire on a consumer Report a Loan Report a Charge-off Report a Recovery You can navigate to these screens at anytime by clicking one of the links located on the left-side toolbar. The change password and logout options will be displayed on every screen. Proprietary and confidential. This material may not be reproduced in any form without express written permission. 2

7 Click Inquiry on either the left-side menu bar or in the main menu section of the web page. An Inquiry passes consumer information and the financial agreement to the system to match against information within the databases in order to provide you with appropriate risk assessment tools to assist you in determining whether you wish to execute the agreement, adjust the terms or modify the amount of the financial agreement. Inquiry Teletrack provides you with the ability to input consumer information and retrieve credit performance, fraud prevention and related consumer information on a consumer pursuant to completing a financial agreement. Teletrack recommends that you inquire on every person who completes an application. By securing risk assessment information before you do business with an applicant, you are able to customize lending to meet the consumer s needs while maintaining your risk tolerance. In addition, Teletrack helps you identify applicants that present fraudulent information. Businesses who access Teletrack data only for first time applicants, often later discover that a consumer who met the terms of the original agreement fails to complete the terms of future agreements. Once you have entered the appropriate information in the following screen, Teletrack will search its databases and provide you with relevant information to help you in your decision. You will be asked to enter the following information related to the consumer: SSN - Begin by entering the nine digits of the SSN. Enter only the numbers. The system will automatically fill in dashes at the appropriate points in the field. When you move to the next field, the system will display the SSN as a masked entry. If you move the cursor back into this field, the system will clear the field. Both of these steps are done for over-the-shoulder security to protect both you and your customer. DOB - Enter the consumer s Date of Birth (DOB) using the format Month, Day, Year. Enter the month and day as a 2-digit number. The year of birth must be entered as a 4-digit number. Although this is shown as an optional field, some services require DOB and this information should be entered whenever it is available. First Name - This field requires a minimum of two characters. Neither special characters nor spaces are allowed and the system will not accept strings of repetitive characters. If the consumer has two first names, such as Mary Ann, place the second name in the Middle Name field. Middle Name - This field may be a single initial or the entire name. Use only alphabetic characters with no special characters or spaces. Proprietary and confidential. This material may not be reproduced in any form without express written permission. 3

8 Last Name - This field must be a minimum of two characters and may not contain a string of repetitive characters. Spaces of one character are allowed between words, such as De la Cruz. Hyphenated last names should be entered with a space replacing the hyphen ( Smith-Wesson becomes Smith Wesson ). Suffix - If the consumer name contains a suffix, you may select the appropriate value from the drop-down menu, which includes Jr., Sr., II, III, etc. Address 1 & Address 2 - The street address can be entered in the two lines labeled Address 1 and Address 2. The address should be entered with the house or apartment number, street name, street direction and any additional relevant information required for postal delivery. Address 1 is a required field. City - You may enter the alphabetic characters, dashes (Wilkes-Barre) and apostrophes in the City field. In addition, single spaces may be included (New Orleans, Rio De Janeiro). State - Select the two-character abbreviation for the State or territory from the drop down menu. ZIP code - This field is required. You also have the option to enter a ZIP + 4. Enter the first five digits from the ZIP code and the last four digits from the nine digit Zip code in ZIP + 4, when available. Home Phone - This field should contain the home phone number or, where the consumer does not have a land line, this should contain the cell phone number used as the primary access to the consumer. The phone number must contain ten digits utilizing only the 3-digit area code and the 7-digit local number. Do not enter the leading 1 in any of the phone number fields. Work Phone - Whenever available, you are required to enter a Work Phone number. The phone number must contain ten digits utilizing only the 3-digit area code and the 7-digit local number. Do not enter the leading 1 in any of the phone number fields. Other Phone - You may enter an additional phone in this field. The phone number must contain ten digits utilizing only the 3-digit area code and the 7-digit local number. Do not enter the leading 1 in any of the phone number fields. Employer - Enter the consumer s employer in this field. This should be the name of the company that employs the consumer. Consumer Reference Number - If you maintain an internal consumer identifier for the consumer and wish to have that information associated with the inquiry, then enter that identifier in the Consumer Reference Number field. This is a free-form field that will be returned with the inquiry, but it will have no identification capability within Teletrack s databases. Loan Reporting After review of the consumer s credit report, you are given the opportunity to immediately issue a loan. This may be delayed if your processes require, but, when possible, it is best to immediately report the loan information to Teletrack. At the bottom of the credit report, you will be asked if you would like to: Report Loan for Applicant? If you select Yes, the system will automatically fill in the SSN and the Transaction Code before forwarding you to the Loan Reporting screen. If you select No, you will be forwarded to the Main Menu. If you select no but later decide to approve the loan for a consumer, you may update the loan status by clicking on Loan Reporting on either the left-side toolbar. Proprietary and confidential. This material may not be reproduced in any form without express written permission. 4

9 When you arrive at the Loan Reporting screen, you will be asked to enter the following information: SSN - Enter the 9-digits of the SSN. The system will automatically fill in dashes at the appropriate points in the field. Transaction Code - Enter the transaction code that was displayed in the Credit Report. The Transaction Code must be associated with the Social Security Number entered. If you enter the Transaction Code from a different SSN or you add the loan to this consumer from a different store, the system will reject the loan. Account Number - Enter the Account Number, if applicable. This is the internal number that you might furnish the consumer to identify the loan to you. Each loan that you issue must contain a unique account number. This number is generated by you and not by Teletrack. Loan Amount - This is the current balance on the loan, including all fees. The value is entered as a decimal value to reflect both dollars and cents. If this is entered at the creation of the loan, this value will be used as the original loan balance. If a payment is made, this should reflect the new current balance. If the loan has been paid, this should be set to zero. Due Date - This is the date on which you anticipate that the loan will be paid in full. Although an Installment Loan may have a monthly or weekly payment due, the Due Date is the date on which the last payment is due. Date of Transaction - This is the date on which the loan was issued. If the loan was issued on a day other than when you are actually reporting it, please input the date on which the loan was issued. Loan Type - Select the appropriate loan type from the drop down menu. You must select payday, installment, auto equity or simple interest. Status - Select the status from the drop down menu. You must select: Active - Any open loan. Open - A loan which has been reopened due to Non-sufficient Funds (NSF) or when a loan is overdue. Paid - A loan which has been paid in full. Void - A loan entered containing a mistake or rescinded by the consumer. Proprietary and confidential. This material may not be reproduced in any form without express written permission. 5

10 The Payment Amount, ECOA and Compliance Condition fields should only be used for installment, auto equity or simple interest loans. When appropriate, complete these fields as indicated: Payment Amount - This is the amount of each expected period payment for the life of the loan. This value is entered as a decimal value to reflect both dollars and cents. ECOA - Identify the ownership of the loan, whether it is singly owned or jointly owned with another individual. Compliance Condition - This field identifies the account status. It is selected from a drop down menu. Possible values are: Account Closed at Consumer Request. Account information disputed by Consumer under FCRA. Completed FCRA investigation consumer disagrees. Account closed by Consumer and in dispute under FCRA. Account closed at Consumer request, dispute investigation completed, consumer disagrees. Account in dispute under Fair Credit Billing Act. FCBA Dispute resolved consumer disagrees. Account previously in dispute now resolved, reported by data furnisher. Account closed at consumer s request and in dispute under FCBA. Removes the most recently reported Compliance Code. If you are reporting an update to an existing loan you have entered into the system, please use the Charge-Off Reporting screen. If you are reporting this loan for the first time and it is past due, complete the following information: Account Past Due - Select Yes or No. If the answer is Yes, the Delinquency Status and Date of First Delinquency must be entered. Otherwise, the Delinquency Status will automatically be set to Current. Delinquency Status - Select the appropriate status from the drop down menu. Date of First Delinquency - This is the date on which the loan became delinquent. Once you press the Submit button, the system validates the input and will display Input successfully transmitted in red at the top of the screen. Charge-Off Reporting If a loan or rent to own item has been delinquent for a subsequent amount of time, you may wish to issue a charge-off against the loan. This is accomplished from the Charge-Off Reporting screen. You may access this screen on either the left-side toolbar or from the main menu. When you arrive at the Charge-Off Reporting screen, you will be asked to enter the following information: SSN - Enter the 9-digits of the SSN. The system will automatically fill in dashes at the appropriate points in the field. DOB - Enter the date-of-birth using the format MM/DD/YYYY. First Name - This field requires a minimum of two characters. Neither special characters nor spaces are allowed and the system will not accept strings of repetitive characters. If the consumer has two first names, such as Mary Ann, place the second name in the Middle Name field. Middle Name - This field may be a single initial or the entire name. Use only alphabetic characters with no special characters or spaces. Proprietary and confidential. This material may not be reproduced in any form without express written permission. 6

11 Last Name - This field must be a minimum of two characters and may not contain a string of repetitive characters. Spaces of one character are allowed between words, such as De la Cruz. Hyphenated last names should be entered with a space replacing the hyphen ( Smith-Wesson becomes Smith Wesson ). Suffix - This will come from a drop-down menu and will include such values as Jr, Sr, II. Address 1 & Address 2 - The street address can be entered in the two lines labeled Address 1 and Address 2. The address should be entered with the house or apartment number, street name, street direction and any additional relevant information required for postal delivery. Address 1 is a required field. City - You may enter the alphabetic characters, dashes (Wilkes-Barre) and apostrophes in the City field. In addition, single spaces may be included (New Orleans, Rio De Janeiro). State - Select the two-character abbreviation for the State or territory from the drop down menu. ZIP code - This field is required. You also have the option to enter a ZIP + 4. Enter the first five digits from the ZIP code and the last four digits from the nine digit Zip code in ZIP + 4, when available. Home Phone - This field should contain the home phone number or, where the consumer does not have a land line, this should contain the cell phone number used as the primary access to the consumer. The phone number must contain ten digits utilizing only the 3-digit area code and the 7-digit local number. Work Phone - Whenever available, you are required to enter a Work Phone number. The phone number must contain ten digits utilizing only the 3-digit area code and the 7-digit local number. Other Phone - You may enter an additional phone in this field. The phone number must contain ten digits utilizing only the 3-digit area code and the 7-digit local number. Do not enter the leading 1 for long distance. Employer - Enter the consumer s employer in this field. Enter the name of the company that employs the consumer. Consumer Reference Number - If you maintain an internal consumer identifier for the consumer and wish to have that information associated with the inquiry, then enter that identifier in the Consumer Reference Number field. This is a free-form field that will be returned with the inquiry, but it will have no identification capability within the databases. Account Number - Enter the Account Number, if applicable. This is the internal number that you might furnish the consumer to identify the loan to you. Each loan issued must contain a unique account number generated by you. Loan Type - Select the appropriate loan type from the drop down menu. You must select payday, installment, auto equity, simple interest or rent to own. Payday, installment, auto equity, simple interest Loan Amount This is the current balance on the loan, including all fees. The value is entered as a decimal value to reflect both dollars and cents. If this is entered at the creation of the loan, this value will be used as the original loan balance. If a payment is made, this should reflect the new current balance. If the loan has been paid, this should be set to zero. Agreement Date This is the date on which the loan was originally provided to the consumer Due Date This is the date on which you anticipate that the loan will be paid in full. Although an Installment Loan may have a monthly or weekly payment due, The Due Date is the date on which the last payment is due. Date of Transaction This is the date on which the loan was issued. If the loan was issued on a day other than when you are actually reporting it, please input the date on which the loan was issued. Proprietary and confidential. This material may not be reproduced in any form without express written permission. 7

12 Account Status- Select the status from the drop down menu. You must select: Charge-Off Any past due, unpaid loan. Void A loan entered containing a mistake or rescinded by the consumer Charge-Off Amount Enter the current balance on the loan in its charged-off status. If payments are made against the balance, this number should be reduced accordingly. The number is entered as a decimal to accommodate both dollars and cents. Type of Check Select the type of check from the drop down menu to indicate how a payment was made. Last Payment Date Enter the date on which the last payment against the charged-off loan was made Charge-Off Date Enter the date on which the loan was officially charged-off by you. Rent to Own When selecting rent to own under loan type the following fields will appear: Length of Agreement The length of agreement is the total months that were agreed upon between your company and the consumer. Payment Frequency Weekly, bi-weekly, monthly Charge off Reason Select appropriate charge off reason that applies to the transaction. Item Description Enter a description of the item that you re charging-off (i.e. television, refrigerator). Loan Amount - This is the current balance on the loan, including all fees. The value is entered as a decimal value to reflect both dollars and cents. If this is entered at the creation of the loan, this value will be used as the original loan balance. If a payment is made, this should reflect the new current balance. If the loan has been paid, this should be set to zero. Agreement Date - This is the date on which the loan or rent to own item was originally provided to the consumer. Due Date - This is the date on which you anticipate that the loan will be paid in full. Although an Installment Loan may have a monthly or weekly payment due, the Due Date is the date on which the last payment is due. Date of Transaction - This is the date on which the loan was issued. If the loan was issued on a day other than when you are actually reporting it, please input the date on which the loan was issued. Account Status - Select the status from the drop down menu. You must select: Charge-Off - Any past due, unpaid loan. Void - A loan entered containing a mistake or rescinded by the consumer. Charge-Off Amount - Enter the current balance on the loan in its charged-off status. If payments are made against the balance, this number should be reduced accordingly. The number is entered as a decimal to accommodate both dollars and cents. Type of Check - Select the type of check from the drop down menu to indicate how a payment was made. Last Payment Date - Enter the date on which the last payment against the charged-off loan was made. Charge-Off Date - Enter the date on which the loan was officially charged-off by you. Proprietary and confidential. This material may not be reproduced in any form without express written permission. 8

13 Recovery Reporting To update the status of a previously reported charge-off click on Recovery Reporting. When you arrive at the Recovery Reporting Screen, you will be asked to enter the following information: SSN - Enter the 9-digits of the SSN. The system will automatically fill in dashes at the appropriate points in the field. First Name - This field requires a minimum of two characters. Neither special characters nor spaces are allowed and the system will not accept strings of repetitive characters. If the consumer has two first names, such as Mary Ann, place the second name in the Middle Name field. Middle Name - This field may be a single initial or the entire name. Use only alphabetic characters with no special characters or spaces. Last Name - This field must be a minimum of two characters and may not contain a string of repetitive characters. Spaces of one character are allowed between words, such as De la Cruz. Hyphenated last names should be entered with a space replacing the hyphen ( Smith-Wesson becomes Smith Wesson ). Charge-Off Value of the Recovery - Enter the amount recovered. If the most recent Charge-off Amount was $ and the recovery was paid in full, then the value to enter into this field is This is entered as a decimal to accommodate both dollars and cents. Recovery Date - Enter the date on which the payment took place using the format MM/DD/YYYY. Item Recovered - Enter the description of the item recovered (loan, television) in this field. Recovery Reason - Enter the reason for the recovery by selecting an option from the drop down menu. Account Number - This is the internal number that you furnish the consumer to identify the charged-off loan to you. This should be the same as the Account Number assigned to the loan before it was charged-off. Proprietary and confidential. This material may not be reproduced in any form without express written permission. 9

14 Teletrack Report Teletrack has been gathering information since 1989 from tens of thousands of retailers, businesses and financial institutions across the country. As a result, Teletrack s databases contain unique consumer information that isn t available from other sources. Every new business is required to submit to us all charge-off, skip and deficiency balance account information from the past seven years, or for the lifetime of the business if the business has been operating for less than seven years. TeletrackOnline is a quick and easy means of reporting charge-offs, skips and recoveries in real-time. This is the fastest method available for incorporating your data into the Teletrack database. Several convenient methods are available through which you can report your charge-offs, skips, recoveries and deficiency balance account information. Teletrack offers businesses an efficient method for receiving and viewing consumer information. While some of these services are optional, the Teletrack Report can provide you with a variety of applicant information, including: Business and Applicant Information Activated Services Credit Score SocialGuard Previous Inquiries Open Charge-Offs Paid Charge-Offs Skip Guard Consumer Disputes Proprietary and confidential. This material may not be reproduced in any form without express written permission. 10

15 Business and Applicant Information This section of the report gives you the ability to confirm your identification number, business name, address, city, state, zip code, telephone number and fax number. Teletrack also reports back the applicant name and SSN, which you entered. If the applicant s SSN is valid, Teletrack will report the year and state of issue. Please note that Corelogic Teletrack is no longer able to provide the state nor date of issuance of SSN s that were issued after June Activated Teletrack Services Services are marked with a Y if Teletrack has located data on the consumer, or marked with an N if no data was found. If the service is not activated, it will be marked NS, which indicates that you do not subscribe to this service. If there is any consumer information available, the data will appear in the designated areas. If you do not subscribe to the services, the section will appear on the report, but will not include any information. Credit Score The credit score section of the report will display a consumer s credit score based on Teletrack s scorecard. Businesses must be subscribed to the scoring service to receive a score. If you are not subscribed, the credit score portion will still appear in the report, but will not contain a score. Social Guard SocialGuard informs you if an applicant is attempting to use a fraudulent SSN on an application. An All Clear status will be returned if no problems were associated with the SSN. Adverse information in the Social Guard section of the report is the result of several consumer scenarios: 1. The SSN used in this report has been reported as belonging to a deceased person. 2. The SSN has been issued by the Social Security administration in the last 5 years. Please note that Corelogic Teletrack is no longer able to provide the state nor date of issuance of SSN s that were issued after June In each case, further investigation is suggested. Proprietary and confidential. This material may not be reproduced in any form without express written permission. 11

16 Previous Inquiries The previous inquiries section shows the six most recent inquiries submitted by other businesses on the applicant, as well as the date and state of each inquiring business. At your request, Teletrack can display up to 15 inquiries. Open Charge-Offs The open charge-off(s) section informs you if another subscriber has reported the applicant as a chargeoff. You will receive the business name, last known address, date of the charge-off, item charged-off, agreement date, dollar amount or value of the charged-off item and date reported. Paid Charge-Offs Teletrack s paid charge-off(s) section informs you if an applicant paid a previously reported charge-off. You will receive the business name, last known address, date of the chargeoff, item charged-off, agreement date, dollar amount or value of the charged-off item and date reported paid. This service is available to all subscribers, but must be activated at your request. SkipGuard SkipGuard informs you when a consumer has obtained similar loans or services from two or more businesses over a specified time period. If Teletrack s investigation of the information reveals potentially high-risk behavior, all the businesses involved are notified with a detailed SkipGuard report. The consumer s current address and phone number are provided, which may enable a recovery. The SkipGuard service is unique in the industry and has effectively placed businesses in an information sharing position, which helps protect all of them from professional skips. Consumer Disputes When a consumer contacts Teletrack and, upon completion of a consumer dispute and reinvestigation, the consumer chooses to submit a statement of dispute for their file, details will appear in the consumer disputes section of the report. Proprietary and confidential. This material may not be reproduced in any form without express written permission. 12

17 Standalone Reports Bankruptcy Records Working as an add-on to your standard Teletrack service, our bankruptcy information provides you with a powerful tool for assessing a consumer s current status during the approval process. Bankruptcy records are collected nationwide, and are obtained directly from the courthouses. Incorporating Teletrack s bankruptcy data into your risk management strategy provides you with a sharper image of your prospective consumer s overall creditworthiness. Case statuses are updated daily to help ensure that you receive current information. Teletrack s bankruptcy data informs you of critical applicant information such as the date the consumer filed, the location of filing, whether the consumer filed Chapter 7 or 13 and the current disposition or status of the case. Landlord-Tenant Court Records Teletrack s landlord/tenant court records database is an add-on to standard Teletrack service. Businesses use this service for risk assessment purposes. Our extensive database provides you with access to landlord/ tenant court filings, including specific case types and disposition codes that represent any violation of a lease agreement. The records include information involving suits filed for eviction, failure to pay rent and property damage. If you do not subscribe to Teletrack s landlord/ tenant service, this section of the report will still appear but the document will indicate that you do Not Subscribe to this service. Proprietary and confidential. This material may not be reproduced in any form without express written permission. 13

18 OFAC Activity Report Teletrack s OFAC Activity Report offers businesses a real-time, automated method for cross-checking the OFAC list of Specially Designated Nationals (SDN). The OFAC Activity Report quickly and easily identifies inquiries performed on a consumer whose name closely matches an entry on the OFAC SDN list. This function is performed within a matter of seconds and will not slow down your transaction approval process. If a match occurs, Teletrack will send the details of the inquiry back to your system. If no match was found, a message reading All Clear will be returned on the report. Teletrack checks the SDN list daily to help ensure that recent changes to the list are available. To learn more about OFAC compliance requirements or to review the most recent OFAC SDN list, visit the Office of Foreign Assets Control online at ces/enforcement/ofac/. Error Indicators and Help Functions If there are errors in validation in a field, the system will show the error to the right of the field and a message will display at the top of the screen. These messages will be shown in red. These field edits indicate that you have failed to include a required field or entered invalid data in one of the fields. They are performed before sending the request to Teletrack. When functioning on a screen, the system utilizes a built-in help function that identifies the information to be filled into a given field. An example of this is shown below. The alternate text is invoked by moving the cursor over a field. Proprietary and confidential. This material may not be reproduced in any form without express written permission. 14

19 Proprietary and confidential. This material may not be reproduced in any form without express written permission. 15

20 FOR MORE INFORMATION PLEASE CALL All rights reserved. CORELOGIC, the stylized CoreLogic logo, and TELETRACK are trademarks of CoreLogic, Inc. and/or its subsidiaries. All other trademarks are the property of their respective holders. 23-TELEONLINEUG corelogic.com