Bay Gulf Credit Union Employee Product Manual

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1 Bay Gulf Credit Union Employee Product Manual Table of Contents How to use your Product and Service Guide...4 Product Guide and Change Form..5 Bay Gulf Credit Union Philosophy, Mission, Vision, and Value Statement.6 Employee Empowerment 7 Branch Information..8 Pickle Service Promise.10 Telephone Pickle Service Promise..11 Section 1 Deposit Products Savings Accounts Share Savings Account.12 Financial Management Account...13 Checking Accounts Free Checking Account.14 Basic Checking Account 15 Money Partner Account.16 Other Deposit Products Holiday Club. 17 Money Market Account..18 Share Certificates of Deposit 19 Individual Retirement Accounts 20 Section II Section III Card Products Visa/MasterCard/American Express WorldPoints..24 MyConcierge 25 Check Card ATM Card.27 Electronic Products ATMs 28 Express Teller.29 PC Acce$$...30 PC Acce$$ Plus..31 Direct Deposit..32 2/6/2006 1

2 Payroll Deduction 33 Loans By Phone.34 Automatic Transfer 35 Wire Transfer..36 Check Mate Plus 37 Check Mate.38 Overdraft Protection...39 Section IV Loan Products Installment Loans Vehicle..40 Boat & RV 41 Indirect Lending..42 Motorcycle 43 Signature..44 Share Secured Credit Builder/Share Builder. 46 Share Certificate Secured.47 Line of Credit...48 Home and Mortgage Loans Home Equity BayLOC Account...49 Home Equity 5 year fixed..50 Home Equity 10 year fixed 51 First Mortgages Section V Other BGCU Products and Services Payment Protection/Credit Life.53 Payment Protection/Disability...54 GAP..55 Extended Warranties.56 Premier Partner Club.57 Travelers Checks...58 Money Orders Safe Deposit Boxes...60 Special Services.61 2/6/2006 2

3 Section VI AIM (Advantages in Membership)...62 Dental Insurance Dental Discount..64 Term Life Insurance..65 Tax Preparation & Electronic Filing. 66 Wellness Extras.. 67 Property & Casualty Insurance.68 Members Mutual of Florida (FKA Members Financial).69 Long Term Care..70

4 How to Use Your Product and Service Guide This Product and Service Guide is designed to provide basic information on the wide array of products and services offered by Bay Gulf Credit Union. Products and services have been grouped together under main categories: 1. Deposit Products 2. Card Products 3. Electronic Products 4. Loan Products 5. Other Products and Services 6. Advantages in Membership (AIM) 7. For each product or service included, you will find a product fact sheet with information about the product s features as well as a short description about likely members who would benefit from the product. For most products and services, we have translated product features into member benefits. We thought it important to include this because, while it is important to know the features of a product, an explanation of features is rarely enough to prompt a member to buy a particular product or service. Members are interested in what the product or service will do to benefit them. Finally, we have included the key related products that provide you the best cross-selling opportunities. This guide is designed to be used during any product and service training and as a handy reference guide. Being knowledgeable about the credit union s products and services, allows us to do a better job in delivering spontaneous service excellence to our membership. How you can help keep the Product Guide current. Since changes to this book are inevitable, each page has a date in the lower left hand corner. When changes occur, you will receive a new page with the revised date on it. You will need to destroy the old page and insert the new one. The Product and Service Guide will be a useful tool for all of us as long as the information is accurate. That is why we are counting on your help! If you are aware of any changes (existing or pending), make a copy of the page affected by the change with your corrections and send it to Vice President of Business Development and Training along with the completed Product Guide Change Form. 2/6/2006 4

5 Bay Gulf Credit Union Product Manual Product Guide Change Form What needs to Change? Effective date of change: Page Number: Submitted by: Product Guide Change Form What needs to Change? Effective date of change: Page Number: Submitted by: 2/6/2006 5

6 Bay Gulf Credit Union Employee Product Manual Bay Gulf Credit Union is a cooperative financial institution serving federal employees in Hillsborough, Pinellas, Pasco, Polk, Hernando, Manatee, Lee, and Sarasota Counties, as well as 300 Select Employee Groups and their family members. Credit Union Philosophy Our credit union operates under the philosophy of people helping people with a common bond saving and borrowing cooperatively. Since Bay Gulf Credit Union is owned by its members and governed by a board of directors elected from that membership, we can pay higher than average dividends on deposit products and charge favorable rates for loans. Along the same line, we treat credit union members with respect and dignity because they are not just customers; they ARE OWNERS. Bay Gulf Credit Union Mission, Vision, and Values Statement Mission: To be our members primary financial partner by providing excellent service and products. Vision: To be our membership s first choice for financial services. CORE VALUES SERVICE FOCUS - We are in the business to delight our members, employees, and business partners. We ask them what they want, anticipate their needs, and focus all activities toward exceeding their expectations. INTEGRITY (TRUST)- We are dedicated to building strong relationships with our members, employees, and business partners through mutual confidence and trust. We will keep our promises and conduct ourselves honorably (with integrity). COMMUNICATION: POSITIVE WORK ENVIRONMENT: EMPOWERMENT AND ACCOUNTABILITY: We expect and support open, honest, and ongoing communication at all levels of the organization. Every employee is important and respected. We are committed to investing in the success and development of our employees and ensuring a positive work environment. We expect and support initiative, ownership, and accountability in making decisions that reflect everyone s best interests. 2/6/2006 6

7 Bay Gulf Credit Union Employee Product Manual Employee Empowerment Ask Yourself 1. Is it right for the member? 2. Is it fair for the entire membership? 3. Is it ethical and legal? 4. Is it something you are willing to be accountable for? 5. Is it consistent with the credit union s values? 6. Will this action help us achieve our vision? If the answer is YES to all of these questions, don t ask for permission, JUST DO IT!!!!! 2/6/2006 7

8 BAY GULF CREDIT UNION EMPLOYEE PRODUCT MANUAL PRODUCT: DESCRIPTION: PROSPECTS: SHARE SAVINGS ACCOUNT This share savings account represents the member s shares or ownership in the credit union and makes them eligible for all other services. Earnings are paid and compounded monthly. The amount of dividends earned is based on the average daily balance for each month. Federal employees, 300 SEG s, and eligible family members are prospects. FEATURES: Rate: Interest credited monthly on the daily balance (ADB) of all funds over $ Minimum Initial Deposit: $ $10.00 one-time, lifetime membership fee. $25 minimum balance. ($10 fee waived if member opens additional service with us at same time) Withdrawal/ Deposit: Statements: ATM Availability: Fees: BENEFITS: Either transaction may be made at anytime. The minimum withdrawal amount is $5.00 Account statements are mailed quarterly. If this account is combined with a checking or deposit account, active ATM, the statements are generated monthly. Yes No monthly services fee, unless the balance is below $ and the member has no other services with the credit union. $6.00 per month Convenient member access to BGCU s broad range of services Earns money by paying a competitive rate of interest $1,000 of Accidental Death and Dismemberment Insurance provided free of charge, for peace of mind. RELATED PRODUCTS: Express Teller, ATM, Checking Accounts 2/6/

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