Aloha! Welcome Kit. for IEG FCU Members. # Lifematters. Federally insured by NCUA (808) or toll-free (800) hawaiiusafcu.

Transcription

1 Aloha! Welcome Kit for IEG FCU Members # Lifematters. Federally insured by NCUA (808) or toll-free (800) hawaiiusafcu.com

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3 Table of Contents GENERAL QUESTIONS 5 Pages: FAQs 5-6 LOANS 7 PERSONAL 9-16 BUSINESS BANKING 19 PRODUCT COMPARISON PERSONAL BUSINESS 36 ELECTRONIC SERVICES MEMBER PROTECTION 39 FEES & DISCLOSURES 41 Schedule of Fees & Disclosures # Lifematters. Federally insured by NCUA (808) or toll-free (800) hawaiiusafcu.com 1

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5 Welcome to Thank you! On October 19, 2015, IEG Federal Credit Union members voted yes to ratify the proposed merger between IEG and HawaiiUSA Federal Credit Unions. We graciously welcome IEG members to HawaiiUSA Federal Credit Union. The merger transition date is Tuesday, December 1, This Welcome Kit contains important information about the transfer of your IEG accounts to HawaiUSA, as well as other pertinent information. Please take a moment to read through the enclosed materials. IEG FCU s management and staff will continue to serve you at the new HawaiiUSA IEG Branch, located at the same location: 375 Kekuanaoa Street in Hilo, Hawaii. Should you have any questions or concerns, please feel free to call them at (808)

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7 Frequently Asked Questions: Member Account Information Will I have to apply for membership at HawaiiUSA? No, as long as your account(s) remain in good standing on the merger date they will automatically transfer and you will become a member at HawaiiUSA. Will my member account number change? Yes. Your new member account number will be sent in a future mailing. Your new member account number will also identify any other deposit or loan product that has transferred over from IEG. I am already a member of HawaiiUSA. What will happen to my accounts? Every IEG member will be issued a new HawaiiUSA account number even if they already have an existing HawaiiUSA account. HawaiiUSA allows each individual to have one primary account number. If you now have two HawaiiUSA account numbers, please visit the HawaiiUSA IEG branch or any of our other branches to select one account number and close the other. If you are unable to visit the branch, please contact our Member Service Center for assistance. Will my accounts still be insured during and after the merger? Yes, both IEG FCU and HawaiiUSA FCU are federally insured by the National Credit Union Administration (NCUA). What will happen to the balances in my IEG account? All account balances on deposit with IEG FCU at the close of business of the merger date will automatically transfer into your new HawaiiUSA account. What will happen if I have a Trust Account(s)? Your existing IEG Trust Account(s) will transfer to HawaiiUSA. If you used your Trust Accounts as your primary membership account, you will be contacted to open a personal primary membership account with HawaiiUSA. Will I still receive IEG account statements? Yes. You will receive one last IEG statement for the month of November 2015 (received in December 2015). HawaiiUSA will send account statements beginning in December 2015 (received in January 2016). Members with electronic transactional activity during the statement period or draft accounts can expect to receive a monthly statement from HawaiiUSA. Members with no electronic transactional activity and no draft account will receive a quarterly statement for October 2015 through December 2015 (will receive in January 2016). 5

8 Does HawaiiUSA have a Privacy Policy for its members? Yes. HawaiiUSA does provide its members a Privacy Policy or a Privacy Policy for California Residents. A copy of a Privacy Policy has been provided to you in the left side of the Welcome Kit folder. Please take a moment to read and review the policy. Should you have any questions, please visit the IEG Branch or contact our Member Service Center. What will happen to the Cashier/Teller checks that I purchased at IEG? HawaiiUSA will honor teller checks (Cashier s Checks) drawn on IEG. There may be certain exceptions based on HawaiiUSA s operating procedures. Can I still use the Money Orders I purchased at IEG FCU? Yes. Any Money Order purchased before the merger will still be honored. Can I continue to use my VISA CU Money Travel Card/Gift Card? Yes. Your VISA CU Money Card(s) will still be valid. Will I still have the same products or services? HawaiiUSA offers many products and services. If a specific IEG FCU product or service could not be retained, we can assist you in finding an alternative product or service that provides similar or better solutions. Will the Correspondent Credit Union Agreement Service remain in place? Valley Isle Community, Hawaii County, Queen s, and Hawaiian Tel Federal Credit Union For these institutions, IEG s existing Correspondent Credit Union Agreement, which allows members to conduct business at select credit union branches within the state, will terminate on November 15, However, beginning on December 1, 2015, the official merger date, members will enjoy the ease and convenience of accessing their accounts at these institutions through HICUSO, of which HawaiiUSA is a participant. In addition to HICUSO s Shared Branching Network, which allows members access to credit union branches in Hawaii, HawaiiUSA is a participant in the Co-Op, which has a vast network of shared branching institutions on the Mainland, and in some international countries. Kauai Community Federal Credit Union On the Garden Isle, service will continue uninterrupted at Kauai Community Federal Credit Union. HFS Federal Credit Union Service at HFS Federal Credit Union branches will no longer be available as of November 15,

9 Loans PERSONAL Mortgages & HELOCs Auto Loans Personal Loans & Lines of Credit Credit Cards BUSINESS Business Auto Loans Business Loans & Lines of Credit # Lifematters. Federally insured by NCUA (808) or toll-free (800) hawaiiusafcu.com 7

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11 Mortgages What will happen to my Mortgage Loan? After the merger, your current Mortgage Loan will continue to be serviced by CUSO of Hawaii. All balances, rates and terms as stated on the last day of business from IEG will automatically transfer to HawaiiUSA. HawaiiUSA will send a Notice of Mortgage Servicing mailer for more information. Will my loan number change? No, your existing loan number will remain the same. Do I need to revise my mortgage document? No, your revised mortgage document will be recorded with State of Hawaii Bureau of Conveyances for you. No action is necessary on your part. Where do I remit my mortgage payments to? Mortgage payments will continue to be sent to CUSO of Hawaii. Should you need to mail in a payment, send it to: CUSO of Hawaii Services, LLC c/o Payment Processing P.O. Box Honolulu, HI Ph: (808) toll-free: (800) fax: (808) Do I need to notify my insurance agent that my lender is changing? No. You will not need to contact your current insurance company. CUSO of Hawaii will manage the policy change from their side, adding HawaiiUSA as lender. 9

12 Home Equity Line of Credit (HELOC) What will happen to my current HELOC? After the merger, your current HELOC will continue to be serviced by HawaiiUSA. Please note that there may be some changes to your loan. All balances, rates and terms as stated on the last day of business from IEG will remain the same and automatically transfer over to HawaiiUSA. Please refer to the recent mailing of the Change of Terms Notice from IEG for more information. Will my loan number change? Yes, your new member account number will be sent in a future mailing. Do I need to revise my mortgage document? No, your revised mortgage document will be recorded with State of Hawaii Bureau of Conveyances for you. No action is necessary on your part. How will I be notified about my payment amount and available balance? Shortly after the merger date, you will begin to receive your new HawaiiUSA monthly payment notices that will contain your current payment and balance information. Where do I remit my HELOC payments to? HELOC payments can be made at the HawaiiUSA IEG Branch or any HawaiiUSA branch. Should you need to mail in a payment, send it to: HawaiiUSA FCU 1226 College Walk Honolulu, HI *Please indicate that this is a payment for your HELOC account. What happens if my payments were made via Automatic Payments? Please refer to the Electronic Services section of this booklet. What if I pay my loan through Automatic Payroll Deductions? Please refer to the Electronic Services section of this booklet. Will I continue to receive HELOC drafts? You may request new HELOC drafts to write against your loan. Please visit the IEG Branch or any HawaiiUSA branch, or contact our Member Service Center to initiate your request. 10

13 How long can I continue to use my existing IEG HELOC Drafts? You can continue to use your IEG Drafts until November 30, After November 30, 2015 please destroy any remaining IEG Drafts and begin using your new HawaiiUSA Drafts that you received. Do I need to notify my insurance agent that my lender is changing? Yes. You will need to contact your current insurance company to inform them that HawaiiUSA should now be listed as the lender on your policy. More information will be sent to you at a later date. Can I still use my HELOC for overdraft protection? No. This service will no longer be available. Please refer to the recent mailing of the Change of Terms Notice for more information. If you would like more information on how you can obtain Overdraft Protection from HawaiiUSA, please visit our HawaiiUSA IEG Branch, log on to our website or contact our Member Service Center for more details. 11

14 Auto Loans What will happen to my current Auto Loan? After the merger, your current Auto Loan will will be serviced by HawaiiUSA. All balances, rates and terms as stated on the last day of business from IEG will automatically transfer to HawaiiUSA. Unfortunately, the Credit Agreement (Open End Plan Signatures) used for your IEG existing loan(s) will be discontinued. Any future loan request will require a new application. Please refer to the recent mailing of the Change of Terms Notice from IEG for more information. Will my loan number change? Yes, your new member account number will be sent in a future mailing. Do I need to revise my auto loan document? No, your auto loan documents (car title and registration) will automatically be taken care of by HawaiiUSA. IEG will remain as the lienholder until the loan is paid off. No action is necessary on your part. How will I be notified about my payment amount and available balance? Shortly after the merger date, you will begin to receive your new HawaiiUSA monthly payment notices that will contain your current payment and balance information. Where do I remit my Auto Loan payments? Payments can be made at any HawaiiUSA Branch. Should you need to mail in a payment, send it to: HawaiiUSA FCU 1226 College Walk Honolulu, HI *Please indicate this is a payment for your Auto Loan account. What happens if my payments are made via Automatic Payments? Please refer to the Electronic Services section of this booklet. What if I pay my loan through Automatic Payroll Deductions? Please refer to the Electronic Services section of this booklet. 12

15 Do I need to notify my insurance agent that my lender is changing? HawaiiUSA will accept insurance policies with IEG FCU listed as the lienholder on existing auto loans. For any auto loans made after November 30, 2015, members should list their insurance policies with the lienholder as follows: HawaiiUSA FCU 1226 College Walk Honolulu, HI

16 Personal Loans and Lines of Credit What will happen to my current Personal Loan or Personal Line of Credit? After the merger, your current Personal Loan will continue to be serviced by HawaiiUSA. All balances, rates and terms as stated on the last day of business from IEG, will automatically transfer over HawaiiUSA. If you have a Personal Line of Credit, please note that there may be some changes that affect your loan. For more details visit our HawaiiUSA IEG Branch, contact our Member Service Center or log on to hawaiiusafcu.com. Please refer to the recent mailing of the Change of Terms Notice from IEG for more information. Will my loan number change? Yes, your new member account number will be sent in a future mailing. Do I need to revise my Personal Loan or Line of Credit document? No, your Personal Loan or Line of Credit document will automatically be taken care of by HawaiiUSA. No action is necessary on your part. How will I be notified about my payment amount and available balance? Shortly after the merger date, you will begin to receive your new HawaiiUSA monthly payment notices that will contain your current payment and balance information. Where do I remit my Personal Loan or Personal Line of Credit payments? Personal Loan and Personal Line of Credit payments can be made at the HawaiiUSA IEG Branch. Should you need to mail in a payment, send it to: HawaiiUSA FCU 1226 College Walk Honolulu, HI *Please indicate that this is a payment for your Personal loan or Personal Line of Credit account. What happens if my payments are made via Automatic Payments? Please refer to the Electronic Services section of this booklet. What if I pay my loan through Automatic Payroll Deductions? Please refer to the Electronic Services section of this booklet. What if I pay my loan with Payment Coupons? HawaiiUSA will provide you with new coupons with the new mailing address upon your request. Payments are accepted at all of our branch locations. 14

17 How long can I continue to use my existing IEG Personal Line of Credit Drafts? You can continue to use your IEG Drafts until November 30, After November 30, 2015 please destroy any remaining IEG Drafts and begin using your new HawaiiUSA drafts that you received. When will I receive my new HawaiiUSA Personal Line of Credit Drafts? You will be receiving your new drafts by November 30, Should you not receive your drafts, please visit our HawaiiUSA IEG Branch or contact our Member Service Center for assistance. Can I still use my Personal Line Of Credit for overdraft protection? No. This service will no longer be available. Please refer to the recent mailing of the Change of Terms Notice for more information. If you would like more information on how you can obtain an overdraft protection from HawaiiUSA, please visit our HawaiiUSA IEG Branch, visit our website or contact our Member Service Center for more details. What if I have an existing insurance protection on my loan? Please see Credit Insurance Coverage on page

18 VISA Credit Cards What will happen to my current VISA Credit Card? After the merger, you may continue to use your current VISA Credit Card until further notice. More information and details are forthcoming. You can expect your new HawaiiUSA Platinum VISA or Platinum VISA Rewards Credit Card sometime in May How will I be notified about my payment amount and available balance? After the merger, your VISA Credit Card payment notices will continue to be sent by IEG s current credit card carrier. What happens if my payments are made via Automatic Payments? Please contact our HawaiiUSA IEG Branch for more details. What if I pay my loan through Automatic Payroll Deductions? Please refer to the Electronic Services section of this booklet. Will I continue to receive a VISA billing statement? Yes. You will continue to receive a VISA billing statement for your reference. Where do I remit my VISA payments? After the merger, please continue to forward your payments by mail or through online bill payment directly to the credit card provider. Payments are accepted at all of our branch locations. Should you need to mail in a payment, send it to the address located on the current billing statement. What will happen to my existing VISA Rewards Points? It is recommended that you redeem your VISA Reward Points right away. Once you receive your new HawaiiUSA Platinum VISA or Platinum VISA Rewards Credit Card, any existing Reward Points from your IEG Rewards Credit Card will be discontinued and non-transferable. More information and details are forthcoming. 16

19 Business Loans and Lines of Credit What will happen to my current Business Loan or Business Line of Credit? After the merger, your current Business Loan or Business Line of Credit will be serviced by HawaiiUSA. All balances, rates and terms as stated on the last day of business from IEG will automatically transfer to HawaiiUSA. Will my loan number change? Yes, your new member account number will be sent in a future mailing. Do I need to revise my Business Loan document? No, your revised Business Loan document will automatically be taken care of by HawaiiUSA. No action is necessary on your part. How will I be notified about my payment amount and available balance? Shortly after the merger date, you will begin to receive your new HawaiiUSA monthly payment notices that will contain your current payment and balance information. Where do I remit my Business Loan or Business Line of Credit payments? Business Loan and Business Line of Credit payments can be made at the HawaiiUSA IEG Branch. Should you need to mail in a payment, send it to: HawaiiUSA FCU 1226 College Walk Honolulu, HI *Please indicate that this is a payment for your Business Loan or Business Line of Credit account. How long can I continue to use my existing IEG Business Line of Credit Drafts? You can continue to use your IEG Drafts until November 30, After November 30, 2015 please destroy any remaining IEG Drafts and begin using your new HawaiiUSA drafts that you received. When will I receive my new Business Line of Credit Drafts? You will be receiving your new drafts by November 30, If you do not receive your drafts, please visit our HawaiiUSA IEG Branch or contact our Member Service Center for assistance. 17

20 Who can I contact if I need more information on Business Lending? Please contact the following for any existing or new business inquiries: Bernard Balsis bbalsis@hawaiiusafcu.com Ph: (808) Regional VP, Hawaii Island Keven Matsuura kmatsuura@hawaiiusafcu.com Ph: (808) VP, Business Lending Josh Thompson jthompson@hawaiiusafcu.com Ph: (808) Business Loan Officer 18

21 Banking PERSONAL Online Banking Mobile Banking Cards Checking Savings & Certificates Member Protection Services BUSINESS Business Checking Business Savings & Certificates Business Cards # Lifematters. Federally insured by NCUA (808) or toll-free (800) hawaiiusafcu.com 19

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23 DEPOSIT PRODUCT COMPARISON IEG FCU DEPOSIT PRODUCTS HawaiiUSA FCU DEPOSIT PRODUCTS IEG rates effective as of 4/1/15 HawaiiUSA rates effective as of 5/1/13 Comment/ Fees/ Notes Annual Percentage Yield (APY) Description Rate Comment/ Fees/ Notes Annual Percentage Yield (APY) Description Rate $1 Account service fee $25 Early closure fee (within 90 days) $5 Minimum balance (to avoid service fee) $100 Minimum balance to earn APY $5 Minimum opening (par value) Dividends compounded & credited: Monthly Dividend period: Calendar month Prime Share $1 Membership fee $5 Early closure fee (within 3 mos) $100 Minimum balance to avoid service fee $100 Minimum balance to earn APY $5 Minimum opening (par value) Dividends compounded & credited: Monthly Dividend period: Calendar month Regular Shares 0.10% 0.10% 0.00% 0.05% 0.00% 0.05% $0 - $99.99 > $ % 0.10% $25 Minimum balance to avoid service fee $25 Minimum opening $25 Early closure fee (within 90 days) $100 Minimum balance to earn APY Dividends compounded & credited: Monthly Dividend period: Calendar month Secondary Share Sub Shares 0.05% 0.05% No minimum balance required $5 Minimum opening Dividends compounded & credited: Monthly Dividend period: Monthly Safari Club 0.10% 0.10% $1 Account service fee $25 Average daily balance to avoid service fee $25 Minimum opening $100 Minimum balance to earn APY $25 Early closure fee (within 90 days) Convert to JumpStart last day of month of 13th birthday Dividends compounded & credited: Monthly Dividend period: Calendar Month 0.25% 0.25% Age 18 - Must transfer to a Share/ Money Market or Certificate account $5 Minimum opening Dividends compounded & credited: at maturity Dividend period: Monthly Youth Savings 21

24 22 DEPOSIT PRODUCT COMPARISON IEG FCU DEPOSIT PRODUCTS HawaiiUSA FCU DEPOSIT PRODUCTS IEG rates effective as of 4/1/15 HawaiiUSA rates effective as of 5/1/13 Comment/ Fees/ Notes Annual Percentage Yield (APY) Description Rate Comment/ Fees/ Notes Annual Percentage Yield (APY) Description Rate Jump-Start 0.10% 0.10% $1 Account service fee $25 Average daily balance to avoid service fee $25 Minimum opening $100 Minimum balance to earn APY $25 Early closure (within 90 days) Dividends compounded & credited: Monthly Dividend period: Calendar month 0.40% 0.40% No minimum opening $100 minimum balance to earn APY $5,000 maximum balance Minimum one auto monthly deposit Dividends credited: October 16 Dividend Period: Maturity Christmas Shares 0.20% 0.20% $1,000 max deposit monthly ($12,000 yearly max) No dividends on early withdrawal - Account must be closed $5 Minimum opening Dividends compounded & credited: Monthly Dividends period: Monthly Christmas Savings No minimum balance required 0.10% 0.10% $1 Account service fee $25 Early closure fee $5 Minimum balance to avoid service fee $100 Minimum balance to earn APY $5 Minimum opening (par value) Dividends compounded & credited: Monthly Dividend period: Calendar month Business Share Call for current rate Call for current rate Business / ME Savings

25 DEPOSIT PRODUCT COMPARISON IEG FCU DEPOSIT PRODUCTS HawaiiUSA FCU DEPOSIT PRODUCTS IEG rates effective as of 4/1/15 HawaiiUSA rates effective as of 5/1/13 Comment/ Fees/ Notes Annual Percentage Yield (APY) Description Rate Comment/ Fees/ Notes Annual Percentage Yield (APY) Description Rate Automatically renewable account. Dividend rate will be prevailing on the date of renewal. Renewal term is the same as the original term 120 days dividends penalty for early withdrawal on amount withdrawn; no charge if within 10 days grace period of maturity No additions into the account until after the maturity date $500 minimum opening Dividends not compounded Credited: at maturity Dividends period: 182 days or at maturity 0.20% 0.20% 6-Month Certificate (182 days) Not renewable / Non transferable 90 days penalty for early withdrawal Increments of $1,000 $5,000 minimum opening Dividends compounded & credited: Monthly Dividends period: Monthly 6 Month Certificate 0.20% 0.20% 0.35% 0.35% Automatically renewable account. Dividend rate will be prevailing on the date of renewal. Renewal term is the same as the original term 120 days dividends penalty for early withdrawal on amount withdrawn; no charge if within 10 days grace period of maturity No additions into the account until after the maturity date $500 minimum opening Dividends compounded: Quarterly Credited: Quarterly and at maturity Dividend period: Quarterly 1-Year Certificate (365 days) 0.35% 0.35% Not renewable / Non transferable 90 days penalty for early withdrawal $10,000 minimum opening Dividends compounded & credited: Monthly Dividend period: Monthly 12 Month Certificate 23

26 24 DEPOSIT PRODUCT COMPARISON IEG FCU DEPOSIT PRODUCTS HawaiiUSA FCU DEPOSIT PRODUCTS IEG rates effective as of 4/1/15 HawaiiUSA rates effective as of 5/1/13 Comment/ Fees/ Notes Annual Percentage Yield (APY) Description Rate Comment/ Fees/ Notes Annual Percentage Yield (APY) Description Rate Share Draft 0.00% 0.00% No minimum balanced required $29 NSF fee $20 Minimum opening Share Drafts 0.00% 0.00% No minimum balance required $20 NSF Fee $10 minimum opening Dividend compounded & credited: Monthly Dividend period: Monthly No minimum balance required $100 minimum opening $29 NSF fee $5 Account service fee $25 early closure fee $500 Average daily balance to avoid service fee 0.00% 0.00% Business Share Draft No minimum balance required $20 NSF fee Business/ME Share Drafts $100 minimum opening 0.00% 0.00% Non-profit Business Share Draft

27 DEPOSIT PRODUCT COMPARISON IEG FCU DEPOSIT PRODUCTS HawaiiUSA FCU DEPOSIT PRODUCTS IEG rates effective as of 4/1/15 HawaiiUSA rates effective as of 5/1/13 Comment/ Fees/ Notes Annual Percentage Yield (APY) Description Rate Comment/ Fees/ Notes Annual Percentage Yield (APY) Description Rate $20 Account service fee $100 Early closure fee (within 180 days) $50,000 Average daily balance to avoid a service fee $50,000 Minimum opening Dividend compounded & credited: Monthly Dividend period: Monthly Premium Money Market Account (PMMA) Shares may not be used as loan collateral $2,500 Minimum balance to earn APY $2,500 Minimum opening Dividend compounded & credited: Monthly Dividend period: Monthly Money Market Shares 0.10% 0.20% 0.25% 0.30% 0.10% 0.20% 0.25% 0.30% <$50,000 $50,000-$74,999 $75,000-$99,999 >$100, % 0.20% 25

28 26 DEPOSIT PRODUCT COMPARISON IEG FCU DEPOSIT PRODUCTS HawaiiUSA FCU DEPOSIT PRODUCTS IEG rates effective as of 4/1/15 HawaiiUSA rates effective as of 5/1/13 Comment/ Fees/ Notes Annual Percentage Yield (APY) Description Rate Comment/ Fees/ Notes Annual Percentage Yield (APY) Description Rate $100 minimum opening $100 minimum balance to earn APY Dividends compounded & credited: Monthly Dividend period: Calendar month 0.10% 0.10% IRA Share IRA 0.30% 0.30% Penalty for early withdrawal with exceptions $5 minimum opening Dividends compounded & credited: Monthly Dividends period: Monthly $100 minimum opening $100 minimum balance to earn APY Dividends compounded & credited: Monthly Dividend period: Calendar month 0.10% 0.10% Roth IRA Share $100 minimum opening $100 minimum balance to earn APY Dividends compounded & credited: Quarterly Dividend period: Quarterly 1-Year IRA Certificate Not renewable / Non transferable 90 days penalty for early withdrawal Increments of $1,000 $10,000 Minimum opening Dividends compounded & credited: Monthly Dividends period: Monthly 1-Year IRA Certificate $100 minimum opening $100 minimum balance to earn APY Dividends compounded & credited: Quarterly Dividend period: Quarterly 1-Year Roth IRA Certificate

29 DEPOSIT PRODUCT COMPARISON IEG FCU DEPOSIT PRODUCTS HawaiiUSA FCU DEPOSIT PRODUCTS IEG rates effective as of 4/1/15 HawaiiUSA rates effective as of 5/1/13 Comment/ Fees/ Notes Annual Percentage Yield (APY) Description Rate Comment/ Fees/ Notes Annual Percentage Yield (APY) Description Rate $1 Account service fee $25 Early closure fee $5 Minimum balance to avoid service fee $100 Minimum balance to earn APY $5 Minimum opening (par value) Dividends compounded & credited: Monthly Dividend period: Calendar month 0.10% 0.10% Business Share 0.05% 0.05% Club Accounts No minimum balance required $5 Minimum opening Dividends compounded & credited: Monthly Dividends period: Monthly 0.10% 0.10% $1 Account service fee $25 Early closure fee (within 90 days) $5 Minimum balance (to avoid service fee) $100 Minimum balance to earn APY $5 Minimum opening (par value) Dividends compounded & credited: Monthly Dividend period: Calendar month Prime Share Trust 0.05% 0.05% No minimum balance $5 Minimum opening Dividends compounded & credited: Monthly Dividends period: Monthly 27

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31 Savings Account What will happen to my existing Regular Share (Savings Account)? Your existing IEG Regular Share account will automatically be transferred over into a HawaiiUSA Prime Share Account. No action is necessary on your part. Please refer to the Fees and Disclosure section of this booklet for more account details. What will happen to my existing Sub Share (Savings Account)? Your existing IEG Sub Share Account will automatically transfer over into a HawaiiUSA Secondary Share Account. No action is necessary on your part. Please refer to the Fees and Disclosure section of this booklet for more account details. What will happen to my existing Youth Savings Account? Your existing IEG Youth Savings Account will automatically transfer over into a HawaiiUSA Safari Account (ages 0-12) or Jump-Start Account (ages 13-18). No action is necessary on your part. Please refer to the Fees and Disclosure section of this booklet for more account details. What will happen to my existing Christmas Savings Account? Your existing IEG Christmas Share Account will automatically transfer into a HawaiiUSA Christmas Share Account. No action is necessary on your part. Existing Christmas Savings Accounts will remain open with a new maturity date of October 16, 2016, unless you request otherwise. Please refer to the Fees and Disclosure section of this booklet for more account details. 29

32 Certificate Account What will happen to my existing 6-Month Certificate? Your existing IEG 6-Month Certificate Account will automatically transfer over into a HawaiiUSA 6-Month Certificate (182 days) Account. No action is necessary on your part. Please refer to the Fees and Disclosure section of this booklet for more account details. What will happen to my existing 12-Month Certificate? Your existing IEG 12-Month Certificate Account will automatically be transferred over into a HawaiiUSA One-Year Certificate (365 days) Account. No action is necessary on your part. Please refer to the Fees and Disclosure section of this booklet for more account details. 30

33 Checking Account What will happen to my existing Share Drafts Account? Your existing Share Drafts Account will automatically transfer into a HawaiiUSA Share Draft Account. No action is necessary on your part. Please refer to the Fees and Disclosure section of this booklet for more account details. When will I receive my new HawaiiUSA checks? HawaiiUSA has ordered you a complimentary box of checks which you should receive by November 21, If you do not receive your new HawaiiUSA checks by November 21, 2015, please contact our Member Service Center for assistance. How long can I continue to use my existing IEG checks? You can continue to use your IEG checks until November 30, Please do not use these checks after November 30, 2015; they will not be honored. We encourage you to begin using your new HawaiiUSA checks starting December 1, For security purposes, we advise you to shred your supply of IEG checks. Checks that are written prior to November 30, 2015 will continue to be honored until February 29, What if I have electronic payments set up with my Checking Account? Please refer to the Electronic Services section of this booklet. How long can I continue to use my IEG Debit Card? You can continue to use your IEG Debit Card until November 30, 2015 (After that date your card will no longer be active). Transactions that were made prior to November 30, 2015 may take up to 45 days to clear. When will I receive my new HawaiiUSA Debit Card? You should be receive your new HawaiiIUSA Debit MasterCard by November 15, We recommend that you activate your new HawaiiIUSA Debit MasterCard as soon as you receive it. Once your new card has been activated, we recommend that you destroy your existing IEG card on December 1, 2015 as it will no longer be active. Please refer to the Debit Card and ATM Agreement in the Fees and Disclosure section of this booklet. Effective December 1, 2015, you can begin using your HawaiiUSA Debit MasterCard for purchases and ATM transactions. What if I have electronic payments set up with my IEG Debit Card? Please refer to the Electronic Services section of this booklet. Will I still have overdraft protection services on my Share Draft Account? Yes. Your current overdraft protection selections will transfer over to HawaiiUSA. In addition, for eligible member accounts, HawaiiUSA may pay items against your account up to $500 more than your account balance. Please see Courtesy Pay program in the Fees and Disclosure section for more information. 31

34 32 Can I still use my HELOC / Personal LOC for overdraft protection? No. This service will no longer be available. Please refer to the recent mailing of the Change of Terms Notice for more information. If you would like more information on how you can continue an Overdraft Protection service from HawaiiUSA, please visit our HawaiiUSA IEG Branch, visit our website or contact our Member Service Center for more details.

35 Money Market Accounts What will happen to my existing IEG Money Market Share Account? If you have an existing IEG Money Market Share Account, it will transfer to a HawaiiUSA Premium Money Market Account (PMMA). No action is necessary on your part. Rates and terms may have changed. Please refer to the Fees and Disclosure section of this booklet for more account details. 33

36 Individual Retirement Account (IRA) - Traditional and Roth What will happen to my existing IEG IRA or Roth Savings Account? If you have an existing IEG Traditional IRA or Roth IRA Savings Account, these accounts will transfer to a HawaiiUSA Traditional IRA or Roth IRA Savings Account. No action is necessary on your part. Rates and terms may have changed. Please refer to the Fees and Disclosure section of this booklet for more account details. What will happen to my existing IEG One-Year IRA or Roth Certificate Account? If you have an existing IEG Traditional IRA or Roth IRA Certificate Account, these accounts will transfer over to a HawaiiUSA Traditional IRA or Roth IRA Certificate account. No action is necessay on your part. Rates and terms may have changed. Please refer to the Fees and Disclosure section of this booklet for more account details. 34

37 Existing IEG Trust Accounts What will happen to my existing IEG Trust Savings Account? Your existing IEG Trust Account(s) will transfer to HawaiiUSA. If you used your Trust Accounts as your primary membership accounts, you will be contacted to open a personal primary membership account with HawaiiUSA. 35

38 Business Savings Products What will happen to my existing IEG Club Account? After the merger, your existing IEG Club Account will no longer be available. The account will automatically transfer to a HawaiiUSA Business Share Account. No action is necessary on your part. Please refer to the Fees and Disclosure section of this booklet for more account details. What will happen to my existing IEG Business/ME Savings Account? After the merger, your existing IEG Business/ME Savings Account will no longer be available. The account will automatically transfer to a HawaiiUSA Business Share Account. No action is necessary on your part. Please refer to the Fees and Disclosure section of this booklet for more account details. 36

39 Electronic Services What if I currently have Direct Deposit/Payroll set up to my Checking or Saving Account(s)? Your existing Direct Deposit and Payroll will re-route to your new HawaiiUSA account for three months after the merger date. During this time period, please inform your direct deposit and/or payroll providers about your new HawaiiUSA account number and routing number to ensure there are no interruptions to the receipt of your deposit. Transactions with your IEG account information will be honored until February 29, Please visit our HawaiiUSA IEG Branch or contact our Member Service Center for more details. What is HawaiiUSA s routing number? HawaiiUSA s Routing Number is: What if I have Electronic Payments set up from my Checking Account? To ensure that your payments will continue to be processed, please contact those companies that process Electronic Payments from your Checking Account and inform them of your new HawaiiUSA account number and routing number. Transactions with your IEG account information will be honored until February 29, What if I currently have Automatic Transfer service set up for my accounts? Your Automatic Transfer service between your IEG deposit accounts will automatically be set up with your new HawaiiUSA FCU account(s). Automatic loan payment transfers from your IEG Share or Share Draft Account to your IEG loan will automatically be set up with your new HawaiiUSA account(s). What if I have Electronic Payments set up with my IEG Debit Card? To ensure that your payments will continue to be processed, please contact those companies that process automatic payments from your Debit Card and inform them of your new HawaiiUSA Debit Card number. Your IEG Debit Card will no longer be active after November 30, Be sure to check when your next payment will be processed; you may have to remit a manual payment during the set up process to avoid any late payment or fee. What happens if my Consumer/Auto/HELOC loan payments are made via Automatic Payments? If your payments are automatically transferred from your IEG Share or Share Draft Account, payments will now be transferred from your new HawaiiUSA Share or Share Draft Account to your new HawaiiUSA loan. If your payments are made through Automated Clearing House (ACH) from another institution, it is best to check that your payments will continue as scheduled. You may need to inform them that HawaiiUSA is the new lender to ensure future automatic payments are made. Be sure to check when your next payment is due. You may have to remit a manual payment during the set up process to avoid any late payment or fee. Transactions with your IEG account information will be honored until February 29,

40 What if my Consumer/Auto/HELOC loan payments are made through Automatic Payroll Deductions? If you have a payroll deduction set up for your loan, please contact your payroll department to update your account information with your new HawaiiUSA account number and HawaiiUSA routing number. Transactions with your IEG account information will be honored until February 29, What happens if I currently have Online Banking with IEG? After the merger, the Online Banking service with IEG will no longer be available. If you would like to use this service, you will need to enroll in the HawaiiUSA Online Banking service. For more information on how to enroll, visit our HawaiiUSA IEG branch, log on to hawaiiusafcu.com, or contact our Member Service Center. What happens if I have currently have Online Bill Payment with IEG? After the merger, Online Bill Payment with IEG will no longer be available. If you would like to use this service, you will need to first enroll in HawaiiUSA Online Banking, and then sign up for Online Payment service. For more information on how to enroll, visit our HawaiiUSA IEG branch, log on to hawaiiusafcu.com, or contact our Member Service Center. Be sure to check when your next payment will be processed; you may have to remit a manual payment during the set up process to avoid any late payment or fee. What if I currently have estatements? After the merger, IEG estatements will no longer be available. You can continue to receive this service by enrolling through HawaiiUSA s Online Banking. For more information on how to enroll, visit our HawaiiUSA IEG branch, log on to hawaiiusafcu.com, or contact our Member Service Center. Does HawaiiUSA offer Wire Transfer Services? Yes. HawaiiUSA provides members with both incoming/outgoing wire transfer services. Incoming Wires: If you currently receive payroll or other funds by wire transfer, we encourage you to make the necessary updates with your service providers to provide instructions on how to receive funds using HawaiiUSA s incoming wire instructions. Incoming wire instructions will be available at our HawaiiUSA IEG branch or by calling our Member Service Center. Outgoing Wires: Please visit any of our branch locations and provide your wiring instructions. Only in-person wire transfers are accepted by HawaiiUSA. For a breakdown on costs, please refer to HawaiiUSA s Schedule of Fees in the Fees and Disclosure section. For any questions on wires, please visit our HawaiiUSA IEG Branch or contact our Member Service Center. 38

41 Accidental Death and Dismemberment Coverage What will happen to my current Accidental Death and Dismemberment (AD &D) Coverage on my IEG Consumer Loan(s) and/or VISA Credit Card? The existing IEG Accidental Death and Dismemberment (AD & D) coverage will transition to HawaiiUSA s AD & D Program. There will be no change in rates for existing policyholders. NOTE: You will receive a future IEG Accidental Death & Dismemberment mailer. This mailer was produced prior to the merger. PLEASE DISREGARD THE MAILING AS THE INFORMATION CONTAINED IS OUTDATED AND NO LONGER VALID. Credit Insurance Coverage What will happen to my current coverage on my IEG Consumer Loan(s) and/or VISA Credit Card? The existing credit insurance you purchased under the IEG group credit insurance policy will no longer be effective after November 30, 2015 because the group policy will terminate. You may elect to have your loan(s) protected by enrolling in a similar payment protection program. To ensure your loan(s) continues to be protected, you must enroll in a HawaiiUSA Protection Plan prior to December 1, To find out which protection package best meets your needs, please contact our: Member Protection Center Helpdesk ph: (808) You should also be receiving a notice from HawaiiUSA on behalf of CUNA Mutual in the near future, which contains information regarding your coverage options. 39

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43 Fees & Disclosures # Lifematters. Federally insured by NCUA (808) or toll-free (800) hawaiiusafcu.com 41

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45 COURTESY PAY DISCLOSURE In this Courtesy Pay Disclosure ( Disclosure ), the words you, your, and yours mean each and all of those who use the Courtesy Pay service described below. The words we, us, and our mean HawaiiUSA Federal Credit Union. The word overdraft includes a negative balance in your Share Draft account that may occur for various reasons, including, but not limited to: (1) the payment of checks or other withdrawal requests authorized by you including, but not limited to, ATM transactions, Point of Sale transactions, and preauthorized transfers for which funds are insufficient; (2) the return (unpaid) of items deposited by you; (3) the imposition of service charges by us; or (4) the deposit of items which are treated as not yet available according to our Funds Availability Policy. The Terms and Conditions and Electronic Funds Transfers Disclosures contained in our Important Account Information For Our Members brochure, which were provided to you at the time you opened your account with us, controls the duties, obligations and rights of the Depositor, the Authorized Signatories and HawaiiUSA Federal Credit Union with regard to your Share Draft account. The Terms and Conditions and Electronic Funds Transfers and Truth in Savings Disclosures, and all amendments thereto, shall control any possible conflict between any provision of this Courtesy Pay Disclosure and the Terms and Conditions, Electronic Funds Transfers and Truth in Savings Disclosures. Pursuant to our commitment to provide valued service and benefits, we may pay checks or other items/transactions ( Items ), which would cause your Share draft account to have a negative (or further negative) balance (herein overdraft ), pursuant to the terms and conditions of this Disclosure. To allow an overdraft to be created on a one time debit card or ATM transaction, you must have given us your authorization to opt-in to process the transaction either at account opening or when the initial card is requested. The Courtesy Pay service is not a credit product and requires no application or credit approval process. The service is for personal usage accounts and will only be applied to your Share Draft account if: You maintain your membership in good standing; Your Share Draft account is more than 60 days old; Your loan and credit card accounts with us are not past due; Your Share Draft account is brought to a positive end-of-day available balance at least once every 15 days; There are no legal or administrative orders or levies against your accounts with us; There are no pending bankruptcies or financial counseling arrangements; The primary account holder is 18 years of age or older; and Your mailing address record is current with us. ANY SUCH PAYMENT WILL BE MADE ON A CASE BY CASE BASIS, IN OUR SOLE AND ABSOLUTE DISCRETION. However, we shall not pay any item if your negative Share Draft account balance is, or if we were to make payment pursuant to the terms and conditions of this Disclosure would become, greater than Five Hundred Dollars ($500.00) plus any applicable fees. You will be notified of any nonsufficient funds item that have been paid or returned; however, you understand that we have no obligation to notify you before we pay or return any item. We may refuse to pay any overdrafts without first notifying you even though your account is in good standing and even if we have paid previous overdrafts. For any overdrafts created, you promise to pay us upon demand all sums, including the fees and charges for this service, advanced to you or any other person you permit to use your Share Draft account and/or who causes an overdraft on your Share Draft account. A Courtesy Pay fee will be charged to your Share Draft account, in accordance with our Schedule of Fees and Charges, for each overdraft item that is cleared on your Share Draft account. This transaction charge is the same fee charged by us for each nonsufficient funds (NSF) item presented for payment and returned unpaid on a Share Draft account. You will be in default under the terms of this Disclosure if you fail to live up to any of the terms and conditions of this Disclosure or you are in default on any loan obligation with us and/or a negative balance default exists in any other deposit account with us on which you are an owner. If you are in default, we may temporarily suspend overdraft privileges or terminate the Courtesy Pay service or close your Share Draft account and demand immediate payment of the entire unpaid negative balance. You also agree to pay any collection cost, attorneys fees, and court costs, which we or you shall or may incur as a result of your default. We may modify, terminate or suspend the Courtesy Pay service at any time without prior notice, and we reserve the right to limit Courtesy Pay service to one (1) account per household or member without notice of reason or cause. In no event shall any termination relieve you of your obligation to repay such sums already overdrafted, overdraft fees, collection costs, attorneys fees, if any. We can delay enforcing any of our rights under this Disclosure without losing them. If you prefer not to have Courtesy Pay, please contact us at (808) or from the neighbor island or mainland, call toll free at (800) REV 9/15 43

46 Effective January 15, 2014 ^ Effective March 1, 2014 SCHEDULE OF FEES AND CHARGES All rates and service charges subject to change without notice Share Accounts Share Account Minimum Balance... $5.00 Secondary Share Account Minimum Balance... $25.00 Account Service Fee... $1.00 per month (Assessed if the AVERAGE DAILY BALANCE for the period is less than $5.00) SuperShare Account Excess Transaction Fee... $10.00 per occurrence (Assessed if more than three (3) transactions occur in a month) Early Closure Fee (Accounts closed within the first 90 days)... $25.00 Inactive Account Fee (Three (3) years of no activity) +... $5.00 per month elife Checking Accounts elife Checking Account Minimum Balance... None Minimum Deposit to Open... $20.00 Early Closure Fee (Accounts closed within the first 90 days)... $25.00 Inactive Account Fee (One (1) year of no activity) +... $5.00 per month ShareDraft Accounts ShareDraft Account Minimum Balance... None Minimum Deposit to Open... $20.00 Early Closure Fee (Accounts closed within the first 90 days)... $25.00 Inactive Account Fee (One (1) year of no activity) +... $5.00 per month SuperDraft Accounts SuperDraft Account Minimum Balance... None Minimum Deposit to Open... $1, Monthly Service Charge... $10.00 (Assessed if the AVERAGE DAILY BALANCE for the period is less than $1,000.00) Early Closure Fee (Accounts closed within the first 90 days)... $25.00 Inactive Account Fee (One (1) year of no activity) +... $5.00 per month Premium Money Market Accounts Premium Money Market Account Minimum Balance... $50, Minimum Deposit to Open... $50, Monthly Service Charge... $20.00 (Assessed if the AVERAGE DAILY BALANCE for the period is less than $50,000.00) Early Closure Fee (Accounts closed within the first 180 days)... $ Inactive Account Fee (Three (3) years of no activity) +... $5.00 per month Savings Safari Club and Jump Start Student Accounts Share Account Minimum Balance... $25.00 Account Service Fee... $1.00 per month (Assessed if the AVERAGE DAILY BALANCE for the period is less than $25.00) Early Closure Fee (Accounts closed within the first 90 days)... $25.00 Inactive Account Fee (Three (3) years of no activity) +... $5.00 per month Health Savings Accounts (HSA) Health Savings Account Minimum Balance... None Minimum Deposit to Open... $ Early Closure Fee (Accounts closed within the first 180 days)... $ Set Up Fee... $25.00 Account Service Fee... $1.00 per month 44 HawaiiUSA Federal Credit Union SFC Page 1 of 2

47 ACCOUNT RELATED FEES Non-Sufficient Funds-Draft ^... $29.00 each Non-Sufficient Funds-ATM or Debit Card Withdrawal ^... $29.00 each Non-Sufficient Funds-ACH ^... $29.00 each Courtesy Pay Fee ^... $29.00 each Stop Payment-Draft... $25.00 each Stop Payment-Electronic Funds Transfer... $25.00 each Stop Payment-Cashier s Check... $30.00 each Returned Deposited Item... $10.00 each ACH Credit Origination Fee One Time Payment Request... $3.00 per transaction fee Recurring Payment Request... $3.00 per transaction fee Non-Notification of Current Mailing Address Fee... $5.00 per quarter Requested Copies (i.e. checks, statements, etc.)...$2.50 per page Legal Process (i.e. Garnishment, Levy)... $50.00 each Abandoned Property Processing Fee (Assessed in the month an inactive account is processed for escheatment) *...$35.00 Check (Draft) Orders All Checking Accountholders ^...Fee dependent on style of check ordered elife Checking Accountholders Only ^... One(1) free box of HawaiiUSA FCU Custom Checks per rolling calendar year ATM Card Fee...$1.00 per month ATM Card or Debit Card Replacement...$10.00 per card ATM Card or Debit Card Re-Activation...$10.00 per card System Generated PIN... $1.00 per mailer Expedited Shipping of ATM / Debit Cards...$40.00 per card ATM Withdrawals from Non-HawaiiUSA and Non-Bankoh Bank Machines ^...$2.00 per withdrawal Cross-Border (International) Transaction Assessment Cross-Border Assessment (Without currency conversion; single currency conversion) % of the transaction Cross-Border Assessment (With currency conversion; multi-currency conversion) % of the transaction BILL PAY FEES Stop Payment... $25.00 each Requested Copies (i.e. checks, etc.)...$2.50 per page Returned Items... $12.00 each Manual Payment Reissue... $12.00 each OTHER SERVICES Exchange Cashier s Checks...One (1) free per day, $8.00 each additional Non-Member/Joint Owner to Third Party = $20.00 each American Express Travelers Cheques...Free to Members (Not available to Non-Member/Joint Owner) American Express Travelers Cheques for Two...$0.50 per $ (Not available to Non-Member/Joint Owner) American Express Gift Cheques... $2.50 per check (Not available to Non-Member/Joint Owner) Miscellaneous Outgoing Wire Transfers...Domestic - $40.00 Foreign - $45.00 Incoming Wire Transfers through Another Bank...Initial Transfer = Free Subsequent Transfers = $20.00 Incoming Wire Transfers Sent Directly to HawaiiUSA FCU... Free Records Research...$25.00 per hour/fraction Check Collection... $25.00 per check Document Review Fee...Actual charges may apply Safe Deposit Box-Rental (automatically deducted from S1-Share Account)... 3 x 10 x 21 = $55.00 per year 5 x 10 x 21 = $80.00 per year 10 x 10 x 21 = $ per year Safe Deposit Box-Key Deposit...$20.00 Safe Deposit Box-Forced Entry...Minimum charge of $ Safe Deposit Box-Knob Replacement...Minimum charge of $ Notary... Member = First two (2) signatures free Non-Member = Standard fees per Hawaii Revised Statutes Signature Guaranty (Service available to members only)... Free + Activity does not include Credit Union initiated transactions such as dividend payments, service charges, etc. * Hawaii Statutes require that after five (5) years of inactivity and no member contact, any account balances must be turned over to the State of Hawaii. ^ Fees and charges are effective March 1, HawaiiUSA Federal Credit Union SFC Page 2 of 2 45