Service Standards & Member Service Pledge

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2 3 About Arizona Central Vision Statement Helping people achieve financial success for every stage of life. Mission Statement To create life-long value for our members by providing: Knowledgeable, skilled, and empowered employees Personalized member service Innovative products and services Consistent, convenient delivery channels Financial strength and stability Board of Directors John Ingram... Chairman Brian Raczynski... Vice Chairman Kathleen Shanahan... Treasurer Larry Pfeiffer... Secretary Ted Dwyer... Director John Riddle... Director Robert Wolpert... Director Senior Management Roland E. Livermon Jr....President/CEO Thomas J. Martin... Senior VP/CFO Todd A. Pearson... Senior VP/COO Strategic Management Team John Purvis...VP/Branch Services Mike Hollar... VP/Business Financial Services Adam Jones... VP/Chief Information Officer Patricia Aker... VP/Chief Lending Officer Mary Harwood...VP/Human Resources David Kexel... VP/Marketing & Business Development Janet Moodie... VP/Operations Kathy Pluhowsky...VP/Risk Management Bill Kostow...VP/Strategic Projects Service Standards & Member Service Pledge Service Standards When you speak to one of our employees you can expect to receive a FRIENDLY SMILE and a SINCERE GREETING. We ll treat you with respect and CALL YOU BY NAME during your transaction. We ll take time to answer your questions and OFFER ADDITIONAL ASSISTANCE so you feel comfortable about your financial decisions. Finally, we ll THANK YOU FOR YOUR BUSINESS because we know that serving you, our member, is our highest priority. Member Service Pledge To be available to assist you with your financial transactions 24/7 by providing a combination of live and automated support options. To maintain a positive, friendly attitude. To give you our full and complete attention so you feel as if you are the only member we will assist all day. To be knowledgeable about our jobs and the credit union s products and services so we may assist you in reaching your financial goals. To be thorough in our interactions with you to ensure we are meeting your needs. To be accurate when processing your transactions and answering your questions. To show respect for your busy schedule by assisting you in a timely and efficient manner. To be accountable for finding the answers you need and minimizing the need to refer you to another employee or department. To work as a team so we can serve you better. To consistently provide excellent service so you ll be proud to be a member of Arizona Central Credit Union.

3 Management Report Through a variety of strategic initiatives in 07, the Board, Management, and Staff continued to fulfill Arizona Central s Vision Statement of Helping people achieve financial success for every stage of life. Allpoint ATM Network Members now have access to more than 32,000 surcharge-free ATMs nationwide through the Allpoint Network. It s more convenient than ever for members to access their money when and where they want, without additional fees. CU Succeed Scholarship Fund Arizona Central strengthened it s commitment to the community with the introduction of the CU Succeed Scholarship. Two outstanding high school seniors were awarded $2,000 scholarships, renewable annually for up to four consecutive years. It was another example of our commitment to fulfi lling Arizona Central s Vision Statement. Central Points TM Member Rewards Program In October, Arizona Central introduced Central Points, a unique program that rewards members for bringing more business to the credit union. Members earn points when they save or borrow and when they refer new members to the credit union. Members can use their points to waive fees, get a lower interest rate on qualifying consumer loans, and increase the dividend rate on new Certifi cates. New Branches In November, the credit union celebrated the grand opening of its newest branch at 32 nd St. and Bell Road in Phoenix. The branch features a full-service lobby, walk-up ATM, Internet kiosk, fi nancial resource library, and Saturday hours for added convenience. Management Report Community Service Throughout 07 Arizona Central maintained its ongoing commitment to Credit Unions for Kids, a nationwide initiative to raise money for the Children s Miracle Network. In total, the credit union and its members donated $50,000 to CMN, directly benefiting programs at the Phoenix Children s Hospital and Tucson Medical Center. This was the largest donation Arizona Central has made to CMN in a single year. In October, Arizona Central joined with other credit unions in a statewide initiative called Together We Paint. In total, volunteers painted and repaired 36 homes of low-income seniors and disadvantaged homeowners in Flagstaff, Yuma, Prescott Valley, Tucson, and Metro Phoenix. In addition to these efforts, Arizona Central made direct donations or provided support to Junior Achievement, Make- A-Wish Foundation, Packages from Home, Scottsdale Police Officer s Association, Arizona Autism Support, Special Olympics, and Phoenix Fire Department Anti-Drowning Coalition. In closing, we would like to thank the Board of Directors, the Supervisory Committee, and the credit union staff for their dedicated service in 07. We would also like to thank the members for their support in choosing Arizona Central. We look forward to continuing to be your financial services provider For every stage of life TM. Respectfully submitted, John Ingram, Chairman Kathleen Shanahan, Treasurer Roland E. Livermon Jr., President/CEO The credit union also broke ground on a new branch in Flagstaff. Located on the southeast corner of Woodlands Village Blvd. and University Ave., the credit union s 12 th branch is scheduled to open in mid-08.

4 Supervisory Committee Report Comparison Tables The volunteers of the Supervisory Committee are ap pointed by the Board of Directors to watch over the members interests in Arizona Central Credit Union. Each year we review credit union records to ensure the staff carried out their duties responsibly and that Arizona Central was properly operated, while maintaining all required documentation and conforming to federal, state, and local laws and regulations. To assist in these duties, the Committee retained the Certified Public Accounting firm of Clifton Gunderson, L.L.P. This firm conducted their regular audit of operations and verified members accounts in order to issue an opinion on the credit union s financial statements. Arizona Central is chartered, regulated, and examined by the Arizona Department of Financial Institutions as well as the National Credit Union Administration. As further protection of member funds, a $5 million blanket surety bond covers such risks as embezzlement, theft, forgery, and burglary. In addition, adequate casualty insurance is in force. The Supervisory Committee would like to thank the members of Arizona Central Credit Union for the privilege of serving them. Respectfully submitted, Matthew Smith, Chairman Asset Growth $401,599,718 $411,580,770 $413,472,821 $440,939,307 $416,916, Deposit Growth $400 $300 $0 $400 $300 $349,516,271 $371,566,164 $371,484,438 $394,129,493 $367,584,816 $

5 9 Statement of Financial Condition Statement of Income ASSETS Loans to members, net of allowance for loan losses $318,507,423 $297,781,806 Cash 7,898,015 6,019,119 Investment securities 51,076, ,053,453 Accrued interest receivable 1,778,764 2,005,479 Property and equipment 27,604,516 27,559,139 NCUSIF deposit 3,647,355 3,516,624 Other assets 6,403,100 3,003,684 TOTAL ASSETS 416,916, ,939,304 LIABILITIES & MEMBERS EQUITY Liabilities Members share accounts $367,584,816 $394,129,493 Accounts payable and other liabilities 1,712,711 1,170,4 Total liabilities 369,297, ,299,697 Commitments and contingent liabilities 0 0 Members equity substantially restricted 47,618,560 45,639,607 TOTAL LIABILITIES & MEMBERS EQUITY $416,916,087 $440,939,304 INTEREST INCOME Interest on loans $21,997,487 $19,275,523 Interest on investment securities 3,579,844 3,595,323 Total interest income 25,577,331 22,870,846 INTEREST EXPENSE Dividends on members share accounts 10,075,427 6,812,295 Total interest expense 10,075,427 6,812,295 Net interest income 15,501,904 16,058,551 PROVISION FOR LOAN LOSSES 2,310,777 2,549,860 Net interest income after provisions for loan losses 13,191,127 13,508,691 NON-INTEREST INCOME Fees and charges 4,211,758 3,9,013 Other non-interest income 5,756,031 5,239,934 Total non-interest income 9,967,789 9,159,947 NON-INTEREST EXPENSE Compensation and benefits 9,267,657 8,163,749 Occupancy 4,124,649 3,888,025 Operations 6,435,181 6,468,963 Professional and outside services 181, ,047 Other non-interest expense 534,767 (270,254) Total non-interest expense,543,663 18,365,530 NET INCOME $2,615,253 $4,303,108

6 Credit Committee Report During 07 Arizona Central s loan officers reviewed more that 28,624 loan applications and funded more than $156.4 million in new loans. Total consumer loans outstanding increased to $3.4 million, a 6.55% increase over the prior year. The Visa Credit Card program generated more than 401,895 transactions and $29 million in purchases. Business lending also experienced exceptional results, with total loans outstanding growing to more than $24.6 million, a 43% increase over 06. Throughout the year, the loan personnel s efforts and dedication to providing superior service helped members achieve their financial, personal, and business goals for every stage of life. Their hard work is greatly appreciated. Respectfully submitted, Patricia Ann Aker, Chairman John Purvis, Vice-Chairman $260,605,347 Loans Outstanding $264,722,934 $263,746,601 $300,638,709 $3,340, $300 $0 $100 0 Member Services & Benefits Member Share Account No-Fee Checking Account Money Manager Account Certificates & Individual Retirement Accounts You-Name-It Savings Account Central Points TM Member Rewards Program New & Used Vehicle Loans Credit Union Advantage & AutoSMART Lines of Credit, Debt Consolidation & Signature Loans Home Equity Loans Visa Gold, Classic & Secured Credit Cards Quik Money Card (ATM-only card) Business Financial Services Payroll Deduction & Direct Deposit Anytime Loan Center 24/7 loan approvals MOM 24-Hour TouchTone Teller CU Services Network Nationwide shared branching Convenient worldwide ATM access Online Banking & Bill Payment Services Mechanical Breakdown Protection & Guaranteed Asset Protection policies Member s Choice TM Borrower Security MEMBERS Financial Services* Auto, Life & Homeowner s Insurance through CUNA Mutual Insurance Group Low-cost dental benefits through American Dental Plan Clown Club Savings Program (12 years old and younger) CU Succeed Savings Program (13-17 years old) Prime Time Club (50 years old or better) Free Notary Public Services 24-Hour Depository Travelers Checks Vacation & Travel Discount Cards * For tax advice, consult a tax advisor. For legal advice, consult your attorney. Representatives are registered, securities are sold, and investment advisory services offered through CUNA Brokerage Services, Inc. (CBSI), member FINRA/SIPC, a registered broker/dealer and investment advisor, 00 Heritage Way, Waverly, Iowa 50677, toll-free (866) Nondeposit investment and insurance products are not federally insured, involve investment risk, may lose value and are not obligations of or guaranteed by the financial institution. CBSI is under contract with the financial institution, through the financial services program, to make securities available to members.

7 Member Service Anytime Loan Center TouchTone Teller Call (602) or toll free Branch Locations Chandler W. Chandler Blvd. Flagstaff N. West St. Glendale W. Bell Rd. Glendale W. Glendale Ave. Phoenix... N. Central Ave., #100 Phoenix E. Bell Rd., Suite A5 Scottsdale N. Scottsdale Rd., #1 Show Low S. White Mountain Rd., Suite D Tempe S. Price Rd. Tucson S. Alvernon Way Tucson W. Ina Rd. Plus more than 4,000 locations through the CU Service Centers network! ATM Locations Available at all branches, plus: Maryvale Medical Center, 5102 W. Campbell Ave., Phoenix (cash dispense only; near cafeteria) Phoenix Baptist Hospital, 00 W. Bethany Home (cash dispense only; near gift shop) West Valley Hospital, W. McDowell Rd., Goodyear (cash dispense only; in cafeteria) More than 32,000 surcharge-free ATMs through the Allpoint network Hours of Operation Mon, Tue, Thr, Fri...8:30 a.m. - 6 p.m. Wed...10 a.m. - 6 p.m. Sat (select branches)...9 a.m. - 1 p.m. Indicates branches with Saturday hours Locations nationwide CU SWIRL Federally insured by NCUA Products & services described in this brochure are subject to change without notice.