Benefits Handbook Date November 1, Contact Information Marsh & McLennan Companies

Transcription

1 Date November 1, 2011 Marsh & McLennan Companies

2 For questions not answered in this handbook, or to follow up on a claim, learn more about a network, etc., please use the contact information below. Benefits Handbook Date November 1,

3 Medical Blue Cross Blue Shield Exclusive Provider Organization (EPO) CA North and South Kaiser Foundation Health Plan Consumer Directed Health Plan (CDHP) Empire BlueCross BlueShield P.O. Box 5076 Middletown, N.Y Phone: Web site: Group #: (Be sure to check your claim form or instructions for the address of the claims processing office.) Pharmacy Benefit Manager Medco Health Solutions P.O. Box 2187 Lee s Summit, MO Phone: Web site: Kaiser Permanente 393 East Walnut Street Pasadena, CA Phone: Website: Northern California Group #: 8656 Southern California Group #: Aetna P.O. Box 843 Blue Bell, PA Phone: Website: Group #: (Be sure to check your claim form or instructions for the address of the claims processing office.) Fax: Pharmacy Benefit Manager Medco Health Solutions P.O. Box 2187 Lee s Summit, MO Phone: Web site: Benefits Handbook Date November 1,

4 HMSA s Health Plan Hawaii Plus HMO HMSA s Preferred Provider Plan Preferred Provider Organization (PPO) HMSA P.O. Box 860 Honolulu, HI Phone: Website: Group #: and (COBRA) (Be sure to check your claim form or instructions for the address of the claims processing office.) HMSA P.O. Box 860 Honolulu, HI Phone: Website: Group #: and (COBRA) (Be sure to check your claim form or instructions for the address of the claims processing office.) Aetna P.O. Box 843 Blue Bell, PA Phone: Web site: Group #: (Be sure to check your claim form or instructions for the address of the claims processing office.) Pharmacy Benefit Manager Medco Health Solutions P.O. Box 2187 Lee s Summit, MO Phone: Web site: Benefits Handbook Date November 1,

5 United Health Care Exclusive Provider Organization (EPO) Ceridian Retiree Medical Comprehensive Medical Plan (CMP) United Healthcare P.O. Box Atlanta, GA Phone: (866) Web site: Group #: (Be sure to check your claim form or instructions for the address of the claims processing office.) Pharmacy Benefit Manager Medco Health Solutions P.O. Box 2187 Lee s Summit, MO Phone: Web site: COBRA Administrator Ceridian Phone: Retiree Medical Billing Administrator Ceridian Phone: United Healthcare P.O. Box Atlanta, GA Phone: Website: Group #: (Be sure to check your claim form or instructions for the address of the claims processing office.) Pharmacy Benefit Manager Medco Health Solutions P.O. Box 2187 Lee s Summit, MO Phone: Web site: Benefits Handbook Date November 1,

6 Dental Dental Plan Metropolitan Life Insurance Company (MetLife) One Madison Avenue New York, NY Phone: Web site: (enter MMC in the form to enter your company name) Group #: Vision Vision Care Plan Vision Discount Program VSP Phone: Online chat: Group #: VSP Phone: Online chat: Group #: Spending Accounts Dependent Care Flexible Savings Account Health Care Flexible Savings Account Health Savings Account (HSA) Aetna FSA P.O. Box 4000 Richmond, KY Phone: Fax: Group #: Aetna FSA P.O. Box 4000 Richmond, KY Phone: Fax: Group #: Aetna HSA P.O. Box 4000 Richmond, KY Phone: Fax: Group #: Benefits Handbook Date November 1,

7 Limited Purpose Health Care Flexible Savings Account Insurance Basic Life Insurance Plan Aetna FSA P.O. Box 4000 Richmond, KY Phone: Fax: Group #: Metropolitan Life Insurance Company 200 Park Avenue New York, NY Group #: (Be sure to check your claim form for the address of the claims processing office.) For general information: Employee Service Center Phone: (866) Monday through Friday, 8 a.m. to 8 p.m., Eastern time. MetLife Group Life Claims P.O. Box 3016 Utica, NY MetLife Group Life Claims P.O. Box 3016 Utica, NY For converting your coverage: Metropolitan Life Insurance Company Phone: Benefits Handbook Date November 1,

8 Business Travel Accident Insurance Plan National Union Fire Insurance Company of Pittsburgh, PA (a member company of Chartis) Executive Offices: 175 Water Street 18 th Floor New York, NY Phone: (212) Active Group #: Retired Group #: (Be sure to check your claim form for the address of the claims processing office.) National Union Fire Insurance Company of Pittsburgh, PA (a member company of Chartis) Accident & Health Claims P.O. Box Shawnee Mission, KS Phone: (877) For appealing a claim National Union Fire Insurance Company of Pittsburgh, PA (a member company of Chartis) Accident & Health Claims P.O. Box Shawnee Mission, KS Phone: (877) Benefits Handbook Date November 1,

9 Dependent Children Life Insurance Plan Group Umbrella Liability Insurance Plan Long Term Care Insurance Plan Metropolitan Life Insurance Company 200 Park Avenue New York, NY Group #: For general information: Employee Service Center Phone: (866) Monday through Friday, 8 a.m. to 8 p.m., Eastern time. Metropolitan Life Insurance Company Claims Office One Madison Avenue New York, NY Metropolitan Life Insurance Company Claims Office One Madison Avenue New York, NY For converting your coverage: Metropolitan Life Insurance Company Phone: Website: Marsh US Consumer Phone: (800) Monday-Friday, 8 a.m. to 6 p.m. Eastern time. Group #: GPE Genworth Life Insurance Company Group Processing Center Marsh & McLennan Companies P.O. Box St. Paul, MN Telephone: (800) Policy Numbers: and Genworth Life Insurance Company Group Processing Center Marsh & McLennan Companies P.O. Box St. Paul, MN Genworth Life Insurance Company Group Processing Center Marsh & McLennan Companies P.O. Box St. Paul, MN Benefits Handbook Date November 1,

10 Optional Life Insurance Plan Metropolitan Life Insurance Company 200 Park Avenue New York, NY Group #: For general information: Employee Service Center Phone: (866) Monday through Friday, 8 a.m. to 8 p.m., Eastern time. MetLife Group Life Claims P.O. Box 3016 Utica, NY MetLife Group Life Claims P.O. Box 3016 Utica, NY For converting your coverage: Metropolitan Life Insurance Company Phone: For continuing your coverage through portability: Metropolitan Life Insurance Company Phone: Benefits Handbook Date November 1,

11 Personal Accident Insurance Plan National Union Fire Insurance Company, a Chartis Company 32 Old Slip, 22 nd Floor New York, New York Phone: (646) Active Group #: Retired Group #: (Be sure to check your claim form for the address of the claims processing office.) Chartis A&H Claims Division P.O. Box Shawnee Mission, KS Phone: (877) For appealing a claim Chartis A&H Claims Division P.O. Box Shawnee Mission, KS Phone: (877) For converting your coverage Chartis c/o Reuben Warner Associates 1655 Richmond Avenue Staten Island, New York Phone: (877) Benefits Handbook Date November 1,

12 Personal Life Insurance Plan Unum 1 Fountain Square Chattanooga, TN Phone: Group #: Contact: Marsh US Consumer Phone: (800) Unum The Benefits Center P.O. Box Columbia, SC Phone: Fax: Unum The Benefits Center Appeals Unit 1 North P.O. Box Chattanooga, TN Fax: Benefits Handbook Date November 1,

13 Spouse Life Insurance Plan Metropolitan Life Insurance Company 200 Park Avenue New York, NY Group #: (This is the main business address of the Administrator. Be sure to check your claim form or instructions for the address of the claims processing office.) For general information: Employee Service Center Phone: (866) Monday through Friday, 8 a.m. to 8 p.m., Eastern time. MetLife Group Life Claims P.O. Box 3016 Utica, NY MetLife Group Life Claims P.O. Box 3016 Utica, NY For converting your coverage: Metropolitan Life Phone: Website: Benefits Handbook Date November 1,

14 Disability Basic Long Term Disability Long Term Disability Bonus Income Plan The Hartford Life Insurance Companies P.O. Box Maitland, FL Phone: Fax: Group #: For regular mail: The Hartford P.O. Box Lexington, KY For overnight mail: The Hartford Maitland Disability 2432 Fortune Drive Lexington, KY The Hartford Life Insurance Companies P.O. Box Maitland, FL Phone: (800) Fax: (407) Group #: For regular mail: The Hartford P.O. Box Lexington, KY For overnight mail: The Hartford Maitland Disability 2432 Fortune Drive Lexington, KY Benefits Handbook Date November 1,

15 Optional Long Term Disability Short Term Disability The Hartford Life Insurance Companies P.O. Box Maitland, FL Phone: (800) Fax: (407) Group #: For regular mail: The Hartford P.O. Box Lexington, KY For overnight mail: The Hartford Maitland Disability 2432 Fortune Drive Lexington, KY The Hartford Life Insurance Companies Employee Service Center (Leave Management Team) (866) Prompt #7 Benefits Handbook Date November 1,

16 Investment and Savings Stock Purchase Plan Benefit Equalization Plan Marsh & McLennan Companies Retirement Plan For more information after stock is purchased, contact the Plan s service provider, Morgan Stanley Smith Barney: Morgan Stanley Smith Barney, Inc. 100 Citibank Drive Building 3, 2 nd Floor San Antonio, TX Phone: (877) or (210) Website: Outside the United States: North and South America: ((210) Europe/Middle East: Australia, Asia/Pacific Region: Plan Administrator Benefit Equalization Plan Plan Administrator Benefit Equalization Plan Plan Administrator Marsh & McLennan Companies Retirement Plan Plan Administrator Marsh & McLennan Companies Retirement Plan Benefits Handbook Date November 1,

17 Mercer HR Services Retirement Plan Marsh & McLennan Companies 401(k) Savings & Investment Plan Plan Administrator Mercer HR Services Retirement Plan 121 River St. For appealing a claim Plan Administrator Mercer HR Services Retirement Plan 121 River St. Plan Administrator Marsh & McLennan Companies 401(k) Savings & Investment Plan Plan Administrator Marsh & McLennan Companies 401(k) Savings & Investment Plan Benefits Handbook Date November 1,

18 MMA 401(k) Savings & Investment Plan Supplemental Savings & Investment Supplemental Plan Supplemental Retirement Plan Plan Administrator MMA 401(k) Savings & Investment Plan Plan Administrator MMA 401(k) Savings & Investment Plan Plan Administrator Supplemental Savings & Investment Plan Plan Administrator Supplemental Savings & Investment Plan Plan Administrator Supplemental Retirement Plan Plan Administrator Supplemental Plan Benefits Handbook Date November 1,

19 Employee Programs and Policies Choice Auto and Home Insurance Program Alere Program Best Doctors Program To receive a quote, apply for coverage, or ask questions: Contact Marsh US Consumer Phone: (800) Monday through Friday, 8 a.m. to 6 p.m. Eastern time. If you live in Massachusetts, call (800) Alere Health Improvement Company 3200 Windy Hill Road, Suite B-100 Atlanta, Georgia Phone: (866) Alere Health Improvement Company 3200 Windy Hill Road, Suite B-100 Atlanta, Georgia Phone: (866) Alere Health Improvement Company 3200 Windy Hill Road, Suite B-100 Atlanta, Georgia Phone: (866) For COBRA coverage: Ceridian Phone: (800) Best Doctors 1 Boston Place, 32 nd Floor Boston, MA Phone: (866) Best Doctors 1 Boston Place, 32 nd Floor Boston, MA Best Doctors 1 Boston Place, 32 nd Floor Boston, MA For COBRA coverage: Ceridian Phone: (800) Benefits Handbook Date November 1,

20 Employee Assistance Program (EAP) Family Resource Program Health Advocate Program CIGNA Behavioral Health 3636 Nobel Drive Suite 150 San Diego, CA Phone: (800) CIGNA Behavioral Health 3636 Nobel Drive Suite 150 San Diego, CA CIGNA Behavioral Health 3636 Nobel Drive Suite 150 San Diego, CA For COBRA coverage: Ceridian Phone: (800) Website: Go to the PeopleLink ( guest page and click CIGNA s Employee Assistance Program under Work/Life Balance in the left navigation bar. The Employer ID to access the site is: mmc. LifeCare Phone: (800) Note: If you access the LifeCare website via PeopleLink ( your Screen Name and Password should each pre-populate with MMCUSER. If the Screen Name and Password are not pre-populated, to access the LifeCare website, enter MMCUSER as both your Screen Name and Password. Health Advocate 3043 Walton Road, Suite 150 Plymouth Meeting, PA Phone: (866) Health Advocate 3043 Walton Road, Suite 150 Plymouth Meeting, PA Health Advocate 3043 Walton Road, Suite 150 Plymouth Meeting, PA For COBRA coverage: Ceridian Phone: (800) Benefits Handbook Date November 1,

21 HelloWallet Identity Theft Plan Legal Assistance Plan Matching Gifts to Education Program HelloWallet Hours: Normal business hours are Monday through Friday, 10:00 a.m. 7:00 p.m. Eastern time. Phone: (866) 55-HELLO(43556) Website: ID TheftSmart P.O. Box Des Moines, IA Phone: (800) Hyatt Legal Plans, Inc Superior Avenue Cleveland, OH Phone: (800) Website: Group #: 130 (This is the main business address for the Administrator. Be sure to check your claim form or instructions for the address of the claims processing office.) Hyatt Legal Plans, Inc Superior Avenue Cleveland, OH Hyatt Legal Plans, Inc Superior Avenue Cleveland, OH For converting your coverage: Hyatt Legal Plans, Inc. Phone: (800) Website: Marsh & McLennan Companies Matching Gifts to Education Program Phone: (877) Fax: (609) Benefits Handbook Date November 1,

22 Pet Insurance Plan Scholarship Program Transportation Reimbursement Incentive Program (TRIP) Tuition Assistance Veterinary Pet Insurance, Co. (VPI) Phone: (800) Website: Marsh & McLennan Companies Corporate Social Responsibility Phone: (212) WageWorks Phone: (877) , Monday through Friday, from 9 a.m. to 8 p.m. Eastern time Website: Group #: 1732 Contact your Human Resources representative or your manager. Benefits Handbook Date November 1,